Implementation Support Resume Sample
Lavina Anderson
10665 Hegmann Mills,
Dallas,
TX
+1 (555) 387 5927
Work Experience
Product Implementation & Support Specialist
10/2015
-
PRESENT
Philadelphia, PA
- Coordinate where necessary with BCD teams such as Client Facing Technology, IT, Project Management, Performance Solutions, Application Development and Design, Learning and Development as well as Account Management, Operational teams and Product Planning
- Working knowledge of both Oracle and Microsoft SQLServer Db’s
- Troubleshoot basic network and telecommunication connectivity issues
- Monitor and troubleshoot daily evening OATS records submissions to external parties
- Ad-hoc support on implementations and configuration changes
- Understand and evaluate end-users needs and develop creative technical solutions
- Ensure client base is informed of issue status through resolution; escalate to the appropriate technology teams when necessary
- Provide clear and concise verbal and written communications to clients
- Seek, review, discuss, understand, and execute on client questions and concerns
Implementation & Support Engineer
07/2009
-
09/2015
Detroit, MI
- Identify possible issues with systems and present opportunities for internal solutions or services
- Adhere to TradeGuard Client Support policies and procedures
- Support projects that evolve as a result of firm-wide initiatives
- Liaise with TradeGuard’s Knowledge Center to ensure cohesive and accurate documentation
- Assist partner’s technical teams with Expedia product implementation on partner systems
- Maintain user id’s and passwords in lower SAP clients
- Provide guidance, expertise, and consulting to customer’s end users in the assessment of application design, application use/efficiency, and training needs
- Experience with VDI, Virtual Desktop, Windows desktop and server operating systems (2003-2016)
Eo-project Management, Implementation Support
06/2005
-
02/2009
Detroit, MI
- Liaise with TradeGuard’s Knowledge Center to ensure cohesive and accurate documentation
- Client support and/or implementation experience
- Experience supporting European financial services infrastructure
- Provision and maintenance of core product documentation for support, agents, sales, learning and development, performance solutions and general communications
- Liaise with Product support, development , managers and product planning to keep user documents, manuals, test plans, FAQs etc., updated in real time
- Define requirements and document accordingly
- Provide requirements to other teams as necessary
Education
Franciscan University of Steubenville
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Tracks and monitors simple projects; adheres to project deadlines and alerts management of any barriers tosuccessful project completion. Assists with research and provides input into project plans and milestones. Developstiming estimates for basic projects based on limited understanding of customers’ business needs and timeconstraints
- Participates in dialogue with assigned customers.Participates in the communication with the internal team.Gainsinsight to external trends (i.e. business trends, regulatory issues, global implications) to contribute to theanticipation of customers’ needs.Collaborates with colleagues and customers to assess customers’ immediateneeds
- Desirable experience from a relevant Services/ICT background and have a proven track record of involvement in implementing and maintaining similar processes and business improvement programmes. Understanding of implementing Quality processes like ISO, ITIL, Six Sigma & Lean Engineering is a distinct advantage
- Excellent management skills, written and oral communication skills, and acute self-awareness
- Demonstrated advanced computer skills, including ability to perform basic wireless/network/computer issues
- Excellent presentation skills with an innovative approach to represent data in a diagrammatic presentation
- Plans and supports the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
How to write Implementation Support Resume
Implementation Support role is responsible for integration, training, analysis, development, leadership, coaching, clinical, direct, assurance, software.
To write great resume for implementation support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Implementation Support Resume
The section contact information is important in your implementation support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Implementation Support Resume
The section work experience is an essential part of your implementation support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous implementation support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular implementation support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Implementation Support resume experience can include:
- Experience working in a real time market data environment. Ability to communicate effectively with customers, global teams and management
- Natural tendency to share information and document procedures with strong written and verbal communication skills
- Ensure skills and knowledge assessments are conducted according to department guidelines
- Experience or knowledge in areas of property appraisal (CAMA), property tax assessment and/or tax collection is strongly desired
- Establishes and maintains effective and strong internal and external relationships; gains trust and respect and builds confidence in others
- Adjusts effectively to work within new work structures, processes, requirements or cultures
Education on an Implementation Support Resume
Make sure to make education a priority on your implementation support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your implementation support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Implementation Support Resume
When listing skills on your implementation support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical implementation support skills:
- Good business writing skills, to ensure documentation is written in a clear and concise manner
- Working experience with HP and IBM Blades and Oracle/SUN systems. Good understanding of - networking
- Knowledge of networking concepts and trouble-shooting skills required
- Demonstrates a zeal for new information, knowledge and experiences; quickly assimilating and applying new information
- Proven experience using MS Office suite, Google Apps, and SalesForce
- Execute on projects with foundational project management skills
List of Typical Experience For an Implementation Support Resume
1
Experience For Implementation & Support Engineer Resume
- Enforce compliance of time and travel and expense record keeping
- Coach and develop team members to achieve a Best-in-Class service model affecting customer success
- Resolve or escalate challenges
- Have good understanding of all GDS and BCD Travel technology products by region and product ownership to ensure proper implementation process can be developed and implemented
- Perform preventative maintenance and emergency service on all products to an expert level
- Partners with clients and serves as subject matter expert in planning, executing technical tasks such as configuring, conversions, interfaces, integration, issue resolution, assessment of system environment readiness, installation
2
Experience For Implementation Support Analyst Resume
- Mentors and provides second line technical assistance to client and internal resources
- Lead the kick-off meetings for new customers and installations
- Obtain signed product Acceptance Certificate
- Utilize of the assigned Department equipment (laptop, copy, scan, and fax machines, LCD projectors, phones, conference lines, and webinar) and software programs Microsoft Office products, Share Point, D-Net appropriately and with proficiency as directed and required
- Contributes to initiatives for driving down incident rates and working with first line operations to improve service recovery times
- Adheres to the implementation process to ensure that all aspects of operations are delivered whilst ensuring that existing service levels are maintained or improved
3
Experience For European IT Implementation & Support Analyst Resume
- Works in close liaison with various operational, project, development and product teams as well working within the Service Organisation to ensure ongoing service delivery and support can be maintained to agreed service levels
- Managing and Developing non-exempt Analysts and Associates
- Ensure team members manage travel bookings, adhering to company policy and to Onboarding-specific client guidelines
- Work in a challenging environment to meet product schedules and deadlines
- Delivers on-site training for end-user customers on all aspects of user, workflow and required customer maintenance functions
- Promote and optimize customer product ownership, satisfaction, and clinical integration through
4
Experience For Eo-project Management, Implementation Support Resume
- Maximize team utilization when in-office and at client sites
- Coach team members to navigate the unpredictability of business travel, including last-minute Client travel needs and delays or flight cancellations to ensure Client commitments are met
- Build a Culture of Excellence
- Provide rigorous review and timely approval of timesheets and expense reports
- Engage in career conversations with team members
- Onboard new Analysts and Associates into their roles
- Guide business and personal goals development
5
Experience For Product Implementation & Support Specialist Resume
- Develop ideas to increase employee engagement
- Directly Responsible Individual for strategic projects assigned by leadership team
- Execute on key projects and initiatives which align to department strategy and drives results
- Contribute to department and corporate boulders through participation in assigned projects and cross-functional initiatives
- Provide pro-active ideas and ownership of activities which positively impact team members, managers, leadership or cross-functional teams such as
- Perform preventative maintenance and emergency service on all products 24 X 7
- Act as primary interface between client project team and Conduent implementation team and development groups
6
Experience For Solution Implementation Support Manager PRD Controlling Resume
- Preparation of test plans, test procedures and test data to validate that completed modifications and configurations of the application fulfill the requirements of the initiating specification
- Identify and report software defects using a variety of tools and methods
- Work with developers to isolate and reproduce problems, and verify fixes
- Utilize the assigned Department equipment (laptop, copy, scan, and fax machines, LCD projectors, phones, conference lines, and webinar) and software programs Microsoft Office products, Share Point, D-Net appropriately and with proficiency as directed and required
- Maintain a good understanding of all GDS and BCD Travel technology products to ensure proper implementation process can be developed and implemented
- Responsible for the GDS and product set up of new business implementations
- Liaise with Product Support and Product Managers to keep user documents, manuals, test plans, FAQs etc., update as needed
7
Experience For Client Implementation & Support Analyst Resume
- Coordinate where necessary with BCD teams such as Client Facing Technology, IT, Project Management, Performance Solutions, Application Development and Design, Learning and Development as well as Account Management and Operational teams
- Learn the support process of the agent facing products
- Take support tasks as needed
- We constantly evaluate products and services before and after production releases to prevent, identify and fix problems that impact service availability in deploying, configuring, releasing,
- Advanced Excel and VBA essential
- Tertiary qualifications in a finance discipline
- Embrace change with a positive mindset
- Able to lift 25 – 30 lbs
8
Experience For Implementation & Support Manager Resume
- Position offers approximately 80% overnight regional/national travel
- Offers customers a variety of products/offerings, explaining the costs and benefits of each while also explaining whichmay be the best fit for the customer’s organization
- Act as liaison and advocate on behalf of customers with third-party vendors to ensure that their problems are resolved to their complete satisfaction
- Coordinate and communicate between multiple stakeholders
- Uses appropriate interpersonal styles to establish effective relationships with employees; interacts with others in a way that promotes openness and trust and gives them confidence in their intentions
- Provides feedback, instruction and development guidance to help others excel in their current or future job responsibilities; plans and supports the development of individual skills and abilities
9
Experience For Manager Client Implementation Support Resume
- Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience
- Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions
- Demonstrating a positive attitude in the face of difficult or challenging situations; providing an uplifting outlook on what the future holds and the opportunities it might present
- Strong understanding of internal operations across the Onboarding organization
- Demonstrated willingness to learn new technology in a fast-moving environment
- Experience in a revenue management capacity
10
Experience For Desktop Engineering & Implementation Support Specialist Resume
- Provide third level technical product support for analyzing, diagnosing and solving the problems
- Motivated and flexible to accommodate both internal and external clients
- Be the contact point for Client's Service Management Center and ACOs to assess the problems, escalate to the development and/or network teams and follow-up them accordingly
- An experienced professional and people manager of 2+ years, capable of developing and managing a team
- Working knowledge of agent-facing travel technology tools
- Provide technical training and expertise for ACOs to deploy Client's products efficiently
List of Typical Skills For an Implementation Support Resume
1
Skills For Implementation & Support Engineer Resume
- Demonstrated experience of Web based application testing
- At least five years’ experience in the travel industry with extensive experience of business travel operational reservation work flow procedures
- At least five years' experience in the travel industry with extensive experience of business travel operational reservation work flow procedures
- Experience developing and delivering training classes
- Identify unique characteristics of each new account using excellent attention to detail and an ability to “read between the lines” in ongoing communications
2
Skills For Implementation Support Analyst Resume
- Experience supporting Americas financial services infrastructure
- Solid working relationships with exchanges and vendors
- Experienced in writing clean code in at least one Object Oriented language such as: Java, C#, Javascript, Python, Ruby..
- Experience in customer service and call center setting
- Previous experience in training end users on the use of business applications
3
Skills For European IT Implementation & Support Analyst Resume
- General programming experience in one or more an object-oriented languages like .Net, Java or SQL (SQL Server or Oracle) is desirable but not mandatory
- Strong ability to translate business issues into systems and operational solutions
- Enhance the project implementation experience to create advocacy
- Demonstrates leadership and the ability to work toward shared goals through teamwork and positive intent
- Experience in installing, maintaing and deploying products and platforms in an enterprise environment
4
Skills For Eo-project Management, Implementation Support Resume
- Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness and determination over extended periods of time
- Strong ability to identify data needs for reporting and metrics analysis and reporting
- Experience of working in a technical support team supporting software applications
- Experience in testing and debugging APIs
- Strong ability to identify risks, issues and propose solutions
- Has previous experience in software (Enterprise) integrations
- Hands-on development experience with Java or C#
5
Skills For Product Implementation & Support Specialist Resume
- Good knowledge of windows and linux
- Strong decision-making capability
- Demonstrate commitment to athena's Corporate Compliance Code
- Experience in a similar capacity and role
- Previous Implementation project experience
- The ability to be a good listener and to really understand a customer problem or question and help them solve it
- Experience with Customer Service
- Inspiring and motivating to staff, peers and leadership
6
Skills For Solution Implementation Support Manager PRD Controlling Resume
- Ensuring continuous monitoring and follow-up of customer issues until they are resolved
- Working understanding of computer software systems and various communication protocols
- Providing real time responseesolution to customer support enquiries
- Interacting with our customers over the phone, e-mail and remote sessions
- Diagnosing problem causes and provide solutions
- Working closely with second line engineers to diagnose bugs and provide suitable workarounds to end users
- Driving organizational and cultural changes needed to adapt strategically to changing market demands, technology and internal initiatives
7
Skills For Client Implementation & Support Analyst Resume
- Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others
- Initiating actions to reduce barriers and leverage the advantages of diverse cultures, interpersonal styles, ideas and professional and educational backgrounds
- Understanding of clinical and/or practice management system
- Perform regression testing, unit testing, integration and system testing
- Resourceful approach to solving problems by looking beyond the obvious
- Capable of standing for several hours at a time
8
Skills For Implementation & Support Manager Resume
- Be the point of contact for administration support for the Founding Practices
- Recognise ways to integrate our existing practice solutions with the new model
- Provide support in integrating customer data into the new model
- Thrives in a high-paced, rapidly-changing and diverse environment
- Actively contributing articles to our knowledge base
- Accurately diagnose and resolve over 70% of incoming calls
- Provide preliminary funds research assistance for missing and duplicate batches and/or transactions
- Assist clients and dealers with installations during weekends and after hours
9
Skills For Manager Client Implementation Support Resume
- Mastery of the following Microsoft Office applications - Outlook, Excel, and Word
- Proficiency with PowerPoint and Access; and an understanding of Visio
- Maintain consistent and complete project communications using a communication plan
- Provide guidance to client team members seeking assistance with Conduent applications and identify, triage and resolve software issues
- Write clear documentation, such as How-To guides, Process and Training documentation
- Interpret client business processes and map these to corresponding application functions
- Sound knowledge and expertise in Software Quality Assurance and testing
10
Skills For Desktop Engineering & Implementation Support Specialist Resume
- Willingness and ability to travel to client sites during implementation phases of a project
- Answer customer support pertaining to product technology and pedagogy
- Knowledge of the Automotive industry (desirable, not essential)
- A Medical Surveillance exam post job offer, periodically during employment, following acute exposures, and upon transfer or termination of employment is required
- IV clean room environment
- Potential exposure to hazardous drugs
List of Typical Responsibilities For an Implementation Support Resume
1
Responsibilities For Implementation & Support Engineer Resume
- Actively contribute suggestions for product's technical and functional evolution as well as improve the existing processes and technical documentation
- Mastery Microsoft Office applications - Outlook, Excel, Word and Proficiency with PowerPoint, Access and Visio
- Solid understanding of the implementation process, the various interdependencies between operations and technology, both internal and external, and a mastery of the appropriate implementation methodologies and processes
- Proficiency with the appropriate internal implementation tools
- Detailed mastery of athenaNet and current support tools such as Salesforce and OpenAir
2
Responsibilities For Implementation Support Analyst Resume
- Capability to understand complex system and the interactions between them
- Has worked in a team that used Kanban or a similar practice, can switch context easily
- Openes to engage clients across multiple geographical regions
- AthenaOne product knowledge
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