Application Support Associate Resume Sample
Natalie Torp
2439 Vicky Groves,
Boston,
MA
+1 (555) 690 8964
Work Experience
Application Support Associate
10/2016
-
PRESENT
Phoenix, AZ
- Integration Support
- Actively seeking solutions to user’s needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the user experience
- Own users’ issues
- Be able to match users on different levels of users on the their level of ability (Less technical user would needs layman’s terms or a more technical user would need a highly tech response)
- Ensures daily processes are being executed successfully
- Debug problems reported by user community & support in building Knowledge articles for future usage
- Maintain and execute an application enhancement list using a defined release schedule
Application Support, Associate
02/2013
-
09/2016
Phoenix, AZ
- Understand and ensure compliance with contractual stipulations for the hosted environment
- Guide & support the team member for complex activities
- Provide high quality business applications support to support the development team
- Manage annotation, data validation, calibration and fixes to production environments
- Participate in coding, testing, debugging and support applications software
- Fix any defects or performance issues discovered in testing
- Able to assist in troubleshooting application issues
Application Support Associate Gis
11/2007
-
10/2012
Houston, TX
- Assist in developing guidelines, checklist, procedures and training documentations
- Fresh diploma graduates with a passion in software development are welcome to apply
- Diploma in Information Technology, Computer Science, or relevant fields
- Positive attitude, team player and good inter-personal skills
- Good knowledge in Microsoft Office
- Good knowledge of programming language (Java, .Net, PHP, etc) and MS SQL
- Assists in production incidents and helps restore service and/or escalate in a timely manner
Education
Wittenberg University
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Able to demonstrate team leadership skills with an proven ability to communicate effectively with clients, vendors, management and project staff at all level
- Excellent communication skills (verbal and written) in English, providing clear problem descriptions and resolutions
- Strong Unix skills for troubleshooting, automation
- Strong software and business systems design, analysis, development and support skills required
- Strong database skills in SQL/Oracle to understand/debug/modify stored procedures, triggers, functions
- Scripting skills – Shellscprit, python etc
- Troubleshooting skills with the ability to correlate various logs files, events, etc. to get to root cause of issues quickly and correctly
How to write Application Support Associate Resume
Application Support Associate role is responsible for software, troubleshooting, leadership, trading, training, integration, database, security, java, reporting.
To write great resume for application support associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Application Support Associate Resume
The section contact information is important in your application support associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Application Support Associate Resume
The section work experience is an essential part of your application support associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application support associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application support associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Application Support Associate resume experience can include:
- Trong Production Support experience
- Work effectively with non-Associates (Contractors, Partners, etc.)
- Excellent knowledge of SQL and stored procedures (experience with Sybase and Oracle databases)
- Excellent knowledge of UNIX (experience with Linux essential)
- Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures
- Reporting tool experience like Cognos, business objects, SSRS
Education on an Application Support Associate Resume
Make sure to make education a priority on your application support associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application support associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Application Support Associate Resume
When listing skills on your application support associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical application support associate skills:
- Good verbal and written communication skills; detail-oriented
- Very strong experience in supporting Sales and Trading, and Risk and Trade management platforms
- Proven working experience in production support role, as an support engineer
- Experience and strong understanding of support incident, change and problem management process
- Exceptional interpersonal, written and verbal skills
- Trong Production Support experience
List of Typical Experience For an Application Support Associate Resume
1
Experience For Application Support, Associate Resume
- Experienced in Problem Management/Incident Management Processes
- Use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction
- Troubleshooting and resolving application issues, Front to Back Analysis and resolving any other escalated data issues
- Optimizing by automating tasks to save effort and prevent any errors by manual intervention
- Assists with responses to inquiries, requests for information or support, from ITG or business users
- Ownership\Handover of Problems/Issues/Defects Ticket until Resolution
- Follow-up and Resolve Problems/Issues/Defects within SLA
2
Experience For Entry Level Application Support Associate Chicago Resume
- Application Maintenance and Operations
- Provide necessary Apps log to L3 /SME & all required support to diagnose a reported problem
- Ready to work in US work time shift
- Make continual improvements to procedures and documentation
- Able to execute on ideas quickly
- Able to identify problems and develop solutions
- Own and support production infrastructure and application for vendor and in-house applications
- Own and Engage in Disaster Recovery events and Major Event Changes
3
Experience For Application Support Associate Gis Resume
- Responsibilities include oversight for the creation and maintenance of application Service Level
- Agreements, root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
- Supports the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application and data issues and issues resolution or escalation
- Develops deep analytical thinking using root cause analysis, management communication and client relationship management in partnership with Infrastructure Support team members
- Overall development/support experience
- Provide visibility into overall stability of the platform – provide trending and analysis to drive development prioritization of fixes and enhancements
- Collaborates to ensures all production changes are made in accordance with lifecycle methodology and risk guidelines
4
Experience For L Application Support Associate Analyst for Finance Tech Application Suite Resume
- Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for the Rates applications
- Help investigate and resolve technical issues
- Develop, schedule and implement database update scripts
- Create documentation as needed
- Proficient with database queries and update scripts both SQL and noSQL databases, approaches for each
- Familiarly with the Apache Big Data stack – Hadoop, Hive, Kafka, etc
- Supporting core infrastructure of JPMM platform including Geo-location based & local load balancing, Internet security; Networking and Apache & Tomcat based applications
- Work closely with the development teams to understand the strategic growth plans for the platform. Analyze the potential cross-LOB impact of data processes and projects
5
Experience For Taleo Application Support Associate Resume
- Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes. Continuously collaborate and partner with various development and engineering team to improve system, flow and environments
- Support application supportability model / on-boarding of new businesses, Clients and applications to the platform
- Identify and drive incidents resolutions and proactive follow-ups to issues
- Ensure resiliency of the platform through managed DR/SR/HA events, including documentation of PROD/DR environments and recovery processes on regular basis. Identify and partner with engineering and development teams to eliminate single points of failure in the environment
- Able to demonstrate team leadership skills with an proven ability to communicate effectively with clients, vendors, management and project staff at all level Ability to listen, analyze, influence, negotiate and use judgment to solve complex issues in order to accomplish project goal
- Knowledge to develop broad skills and experiences across ITG; demonstrates technical curiosity, with a strong desire to learn and contribute more broadly
- Work experience in Applications Support / Infrastructure Support Environment
- Work experience in .Net or Java based web applications
6
Experience For Software Application Support Associate Resume
- Work experience in PL/SQL in Oracle/MSSQL
- Experience in technologies such as Java/J2EE web applications
- Basic Application experience
- Experience in production support
- Good background on Database Administration / SQL Development – Oracle, MS-SQL, Big data
7
Experience For Application Support Associate Manager Resume
- Experience as a system administrator specifically for a CA PPM environment
- Experience in production support in the financial services industry
- Experience in support for reference data management system or Asset Control based reference data management system
- Hands on experience with Geneos
- Experience with Capacity and Resilience management practices and procedures
8
Experience For IPB Application Support Associate Resume
- Provide application support for L2 level
- Complete RCA for any application issues or data related issues reported by the users Perform BAU activities to make bug fixes in the application or to make small changes
- Perform performance analysis of scheduled jobs, database objects for data loading and data delivery performance and provide solutions for tuning
- Perform UAT/Production releases for regular releases, hot fixes or production releases provided by the vendors
- Knowledge of VISTARA , SAML is added advantage
- Fast learner, results oriented, with thorough follow-through
9
Experience For Application Support Associate Rates Resume
- Comfortable/exposure to Javascript
- Fosters a positive work atmosphere
- Adapt to different technologies to analytically resolve issues
- In-depth knowledge of the business(es) supported and the applications utilized
- Executes a client centric environment for teams and contributors
- Ensures adherence to financial control and budget management
- Windows/UNIX/LINUX OS familiarity
10
Experience For Application Support Associate Resume
- EDG business, Unix, Sybase
- Software deployment tools – AIM, ARM
- Committed to innovation
- UNIX / Linux Background
- Communicate in a second language (Arabic, Spanish, French, Italian, German, etc) is an advantage
- Exposure with front end development (HTML 5, CCS 3, JavaScript, JQuery)
- Exposure with source control management systems and continuous integration/deployment environments
List of Typical Skills For an Application Support Associate Resume
1
Skills For Application Support, Associate Resume
- Good working knowledge of Perl scripting, Shell scripting and Oracle
- Extensive experience in supporting and troubleshooting J2EE web applications and databases/knowledge on SQL
- Strong working knowledge of ITRS monitoring system
- Strong knowledge of networking, connectivity and low latency trading
- Experience in doing RCA for any issue in infrastructure or application by debugging logs, source code, database objects or any scripts
- Good exposure in providing database support (SQLSERVER and ORACLE)
- Good to have investment banking domain knowledge
2
Skills For Entry Level Application Support Associate Chicago Resume
- Experience with system monitoring tools like Geneos, AppDynamics, Apica, Autosys
- Strong understanding at functional/system architecture level
- Experience in working with cross functional teams, users across multiple locations in order to resolve issues, plan releases and make necessary communications
- Experience with SPLUNK in one of the following areas: IT Operations, compliance, Dev-Ops, network
- Experience and understanding of Unix bases systems
- Strong knowledge of UNIX/Windows server; middleware technologies - Tomcat, WebLogic, Apache, etc
- Self-driven, good initiatives and ability to think proactively
- Understand the Client Business and Prioritize things accordingly
- Good to have SWIFT knowledge
3
Skills For Application Support Associate Gis Resume
- Experience with rule and advanced logic creation within SPLUNK
- Knowledge and experience with software support, development, maintenance and/or computer operations
- FileNet Image Services experience
- Monitoring functionality of systems and applications; investigating, identifying, and resolving user and application problems in a timely manner
- Working on and providing both adhoc and scheduled reports to trading and sales to help in analyzing business trends
- Working with senior trading system developers to build and enhance trading system functionalities
- Monitoring and Resolving User reported tickets and ensuring we meet defined SLA’s
- Understanding of Load Balancing
4
Skills For L Application Support Associate Analyst for Finance Tech Application Suite Resume
- Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems
- Understanding of Web-based (Apache Tomcat & Apache Web server), Java, or e-commerce applications
- Understanding of internet security
- Monitoring software - Geneos, Splunk, Thousand Eyes, SevOne, Corvil and Open Source
- Working knowledge of COBOL, JCL, CICS Online, Mainframe, batch, DB2, VSAM, IMS DB
- Monitoring of EnAct product
- Monitoring all scheduled jobs in environment
- Maintaining accurate records of all issues with resolution and contact details
5
Skills For Taleo Application Support Associate Resume
- Testing new software versions for business-level features and functionality
- Working closely with management to implement the policies and practices of the team
- Working with external vendors and partners to ensure their systems interact seamlessly with ours
- Creating support tools for both level one and level two teams
- Knowledge on developing, deploying, customizing and integrating Microsoft Dynamics CRM
- Batch Job Administration (scheduling, execution, monitoring, and reporting)
- Assertive in learning new technologies and proactive in proposing, implementing new ideas and processes
6
Skills For Software Application Support Associate Resume
- Application Access Administration (setting up new users and resetting passwords)
- Exposure to monitoring tools AppDynamics; Splunk; AutoSys
- Flexible with regard to working shifts APAC and EMEA shifts; On-Call & weekends; Overtime
- Regularly collaborate and communicate with onshore for Reporting Purposes and to Provide Resolution On-Time
- Basic knowledge of Unix/Linux systems, utilities and scripting
- Comfortable in working shifts. No night shifts
- Generates reports for the following
7
Skills For Application Support Associate Manager Resume
- Intermediate knowledge of Microsoft suite of operating systems and architectures
- Linux administration and host performance tuning
- Support of internet facing multi-tier 24/7 critical web infrastructure
- Knowledge in using the either the CRM SDK or plugin platforms
- Exposure with Microsoft .NET 4.0 + development using C#
8
Skills For IPB Application Support Associate Resume
- Knowledge of Database programming (PL/SQL)
- Understands and uses programming and documentation best practices
- Take action on all exceptions found while monitoring EnAct application instances and logs
- Installation and routine maintenance MS DYNAMICS application and monitoring applications
- Focused on the entire technical stack with an eye for building a stable, scalable, optimized environment with minimized risk
- Engage and Drive Technical Projects for new on-boarding of automation or data manipulation
- Manages activities related to maintenance of the application systems that are running the daily operations of the firm
9
Skills For Application Support Associate Rates Resume
- Configure monitoring to proactively alert when issues arise
- Proficient with monitoring toolsets such as Splunk, Grafana, Graphite and the CA suite
- Domain Knowledge of Identity and Access Management Processes and tools
- Listen, analyze, influence, negotiate and use judgment to solve complex issues in order to accomplish project goal
- Problem solving skills - natural inclination towards problem resolution. Ability to understand complex component/system/service interactions and look for causes and provide solutions
- Configuration Management (Harvest Code Package Migrations)
- Application Printer Administration and Basic User Support
- Provide resolution on l1 basis and post rout to L2 Issues/Defects, and be able to communicate well with client and all other stake holders
- Perform user administration in eTreasury and DAD
10
Skills For Application Support Associate Resume
- Perform Weekly & Monthly Termination and Transfer Reports for eTreasury Asia, DAD Asia and Treasury ACL
- Extract DAD Asia daily report from repository
- Fulfill service request for Lawson AP/CB and DAD NA in ServiceNow
- Experience with applications (both technically and functionally), and related technologies (basic SQL scripting, operating systems, middleware, data analysis, etc.) toward developing depth and breadth of knowledge
- Experience or knowledge to troubleshoot issues, perform analysis and problem solving towards improving our application operating environment and overall reliability
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