Account Support Associate Resume Sample
Raphael Weimann
642 Grant Divide,
San Francisco,
CA
+1 (555) 947 8431
Work Experience
Account Support Associate
10/2015
-
PRESENT
New York, NY
- Provide appropriate support to technical staff for the development and production of revenue plans
- Development and project ownership of revenue plans
- Monitor and implement account plans throughout the year across all industry sectors ensuring all team action points are followed-up
- By working closely with FMA processing team, be responsible for overall ownership of
- Organized/Capacity for working in a fast paced/deadline oriented environment
- Coordinate the input into the development and production of Account Plans
- Monitor account plans throughout the year across all service lines
Client Account Support Associate
06/2011
-
06/2015
Dallas, TX
- Implement sections of plans as appropriate
- Act as central point for contact for the business operations of the engagement/practice
- Standard Engagement Revenue (SER) vs. budget monitoring
- Estimated Realisation Percentage (ERP) accuracy and amendment where appropriate; and preparation of Management Information to BU
- Monitor SER on projects running outside core audit, across service lines
- Plan and book staff on Retain on timely basis for main audit and ad-hoc projects; coordinate ad-hoc resourcing requirements (clash identification and resolution etc)
- Ensure client care surveys are distributed as appropriate and the actions required are properly communicated to the account teams
- Set up meetings, write up minutes and monitor/follow up actions – both internal and external
Senior Account Support Associate Merchant Sales & Solutions
09/2004
-
01/2011
Dallas, TX
- Coordinate and collate risk management deliverables for accounts
- High level of competency in MS Office suite. In particular a strong knowledge in excel is required
- As this is a client-facing role a professional and flexible approach is required
- Set up and manage budget tracking tools for hours, costs and billing
- Act as the key point of contact for Finance
- Engagement Code management
- Actual vs. budget monitoring including margin monitoring
- Setting up meetings, writing up minutes and monitoring actions – both internal and external
- Coordination and collation of risk management deliverables for accounts
Education
University of Phoenix - North Davis Learning Center
1999 - 2004
Bachelor's Degree in Business
Professional Skills
- Proven experience of project coordination. Planning, managing and prioritising work and complete projects on an accurate and timely basis
- Proven experience of delivering owning and delivering projects on own initiative
- Opportunities to develop your project coordination skills working with a range of stakeholders
- Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and Internet Explorer
- Experience working on customer accounts
- Communicate and successfully partner with competing priorities and ambiguous situations
- Work with a high volume of requests and at times conflicting priorities
How to write Account Support Associate Resume
Account Support Associate role is responsible for training, travel, insurance, research, reporting, bookkeeping, credit, finance, software, health.
To write great resume for account support associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Support Associate Resume
The section contact information is important in your account support associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Support Associate Resume
The section work experience is an essential part of your account support associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account support associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account support associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Support Associate resume experience can include:
- Act as central point for contact for the business operations of the engagement/practice assigned, e.g., client acceptance process coordination, family tree relationship reporting, GFIS code activity, etc
- General Ledger / Bookkeeping experience
- Experience from the Banking industry
- Operate and maintain devices
- Excellent attendance / reliability
- Validate all Sales Management requested changes have been applied to benefits
Education on an Account Support Associate Resume
Make sure to make education a priority on your account support associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account support associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Support Associate Resume
When listing skills on your account support associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account support associate skills:
- Strong organizational skills necessary to accomplish a large number of tasks within a specified timeframe
- Effectively perform day-to-day communication and management of tasks performed by the GTH (Global Talent Hub)
- Experience: 1-3+ years’ experience in managed healthcare account management/customer service
- Commitment to maintain skill set through personal development and training while promoting knowledge sharing and acts as a mentor/coach to DCA direct report
- Assurance only: Involvement in staffing teams (validate staffing requests and anticipate conflicts)
- Experience of reporting directly to senior stakeholders on a project
List of Typical Experience For an Account Support Associate Resume
1
Experience For Client Account Support Associate Resume
- Build relationships with clients through a variety of methods, regular meetings, onsite visits, quarterly trainings, and yearly JOC meetings
- Maintain, monitor and report on client profiles to include information such as: growth opportunities, SWOT analysis
- Manage client needs and respond to client requests
- Support business development efforts and client account issue resolution
- Respond to implementation and growth requests received from clients, i.e. member expansion, and addition of benefit designs/products
- Current General Health Insurance Sales License for MD
- Competencies: Excellent verbal and written communication skills; ability to self-motivate, establish priorities and multi-task; strong computer skills; ability to travel up to 75% of the time
2
Experience For National Account Support Associate Resume
- Utilize multiple web-based knowledge resources to review benefits for Federal Regulation and State Mandate compliance, as well as Cigna product standards
- Participate in self and peer review in order to identify and correct mistakes
- Provide final and error free benefit summaries and related paperwork to Sales to begin case installation
- Customer Focus is dedicated to meeting the expectations and requirements of internal and external customers always acting with the customer in mind, while continuously maintaining effective relationships that promote the integrity and trustworthiness of oneself and of the entire team
- Approachability builds rapport well with others and is easy to approach and engage in a team environment
3
Experience For Account Support Associate Advisory Resume
- Organizing can orchestrate multiple activities at once to accomplish a goal utilizing available resources effectively, efficiently and most importantly, accurately
- Two-four years of related experience
- Technical Learning can quickly learn internal technical systems and apply the knowledge, as well as serve as a mentor to peers
- Learning and Applying Quickly - ongoing openness for learning in an ever changing environment and a versatile learner as rules vary based on product funding, state rules, product rules, etc. Based on learning concepts, can apply to unfamiliar tasks and take on new learning challenges
- Problem Solving - by utilizing multiple knowledge resources and following process, can self-initiate finding solutions to difficult problems, and looks beyond the obvious and doesn-t stop at first answers
4
Experience For Account Support Associate Financial Analyst Resume
- Perseverance - pursues everything with energy, drive and a need to finish, especially in the face of resistance or setbacks
- Dealing with Ambiguity - can effectively cope with change and shift gears comfortably, sometimes needing to set aside a portion of work while picking up new work and managing multiple efforts concurrently
- Maintains log of all activities including on-site parts and supplies inventory
- Maintain clean and tidy devices and surrounding environment
- Carries out regular preventative maintenance checks on client fleet of machines
- Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
- Ensures SLA is achieved and customer requirements are met
- The Benefit Summary Support Consultant serves as a liaison between the Sales team and internal partners (e.g. Underwriting, Admin Staff, and Implementation) providing a primary and critical role in Cigna's ability to deliver timely and accurate Benefit Summaries, both internally and externally, that represent a medical plan s benefits and customer cost shares
List of Typical Skills For an Account Support Associate Resume
1
Skills For Client Account Support Associate Resume
- Build effective relationships with internal & external stakeholders
- Audit and/or Quality Assurance experience
- Experience in data analysis and data entry
- Think with creative vision and develop strong strategy implementation for brand development for the HSN platform
- Demonstrate initiative in approach to projects/assignments
2
Skills For National Account Support Associate Resume
- Creating, managing and monitoring budgets providing analysis to engagement teams on key performance indicators
- Identifying areas of potential cost overrun, alerting senior account team members
- Ensuring completion of client and engagement acceptance/continuance process
- Maintaining global account contact lists
- Improve our client service by enhancing communication, acting as a central point of contact, being flexible & supportive with requests for assistance
- Flexible attitude towards working patterns including early starts, & Bank Holidays
- Drive efficiency by ensuring technical staff focus time on delivering technical solutions
- Creation and rolling forward of key account documents and ensuring compliance with correct template
- Monitors reports related to general maintenance issues; notifying advisors on actions concerning client positions
3
Skills For Account Support Associate Advisory Resume
- Act as a liaison for clients for other departments including; Claims, Customer Service, Health Services, and Credentialing
- Accept and track work requests from sales offices coast to coast to ensure timely completion of requests while identifying and mitigating risks in the timeline
- A diverse environment that champions inclusivity and is fully supportive of flexible working
- Opportunities to develop your potential playing a key role with some of our most high profile clients
- Project management of audit engagements across a variety of clients enhancing service delivery
- High level of competency in using Word, Excel and PowerPoint to produce reports and presentations for internal and external teams #LI-P
- Actual cost vs. budget monitoring on a regular basis and presentation to senior account team members
- Ownership of billing schedule and cash collection for the accounts
- Contacts internal/external customers including fund companies to resolve account maintenance issues/requests
4
Skills For Account Support Associate Financial Analyst Resume
- Provides support for department inbox and other peer associates during absences or high volume
- Interface with operations to ensure that the company’s operations comply with client servicing expectations
- Analyze renewing plan against current plan in multiple systems to identify and correct any unexpected variances
- Provide daily acknowledgement on all received requests and ongoing status updates via email
- Engage and partner with departments to research and resolve benefit issues during the benefit summary creation lifecycle
5
Skills For Temporary Account Support Associate Resume
- Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Project, and DDT (Due Date Tracker)
- Prince 2 Foundation qualification desired
- Project coordination of team’s engagement with clients and service delivery
- Support in creating, managing and monitoring budgets providing analysis to engagement teams on key performance indicators, and assist with monitoring of credit collection
- Proactively coordinate meetings by distributing materials, facilitating discussion, and distributing minutes and follow up on actions
- Challenge the way the team works to ensure that the appropriate resource is used, managed and reviewed
- Quickly understand the Clients' needs and expectations
- Quickly understand the Clients’ needs and expectations
6
Skills For Senior Account Support Associate Merchant Sales & Solutions Resume
- Lead projects and/or a team
- Project management of team’s engagement with clients and service delivery
- Regular and accurate collation of estimate to complete predictions from senior account team members
- Plan and book staff on timely basis for main audit and ad-hoc projects; coordinate ad-hoc resourcing requirements (staff booking clash identification and resolution etc)
- Tracking receipt of audit reporting documents and chasing overdue reporting in accordance with instructions and deadlines
- Monitor global services on accounts and ensure compliance with auditor independence regulations
- Set up meetings, write up minutes and monitor/follow up actions both internally and externally
7
Skills For Account Support Associate Seattle Resume
- Set up, access control and management of databases used both internally and externally
- To provide administrative support to other ASAs and managers
- The Benefit Summary Support Consultant reviews all plans to ensure Federal Legislation, State mandates and Cigna's Medical Product and Program rules are compliant and protects their clients and customers from financial risk
- Benefit Summaries serve as a key communication tool between Sales and Brokers when building plan offerings and developing corresponding rates. It also is used by our customers as an important part of their decision making during open enrollment; and it is used as a decision tool when reviewing benefits and making a plan election
- Further, they serve as the guide to configure internal systems to process and pay claims accurately. Given the important role that benefits summaries play, this role is a critical part of the Sales Support team
- Monitor engagement calendar: Team planning meetings, review meetings, closing meetings and independence reviews
- Verify and check engagement codes and share with the engagement team accordingly
- Provide production support for Customer Benefit Summaries and Summary of Benefits and Coverage (SBC) documents created via the BST Plan Portal Benefit Summary Tool
8
Skills For Account Support Associate, Cambridge Resume
- Support the benefit summary creation tools and processes to ensure accuracy, consistency, and appropriate actions are taken to meet internal and external business requirements
- Manage and research/resolve customization ticket requests that are received through the HP Service Manager (HPSM) application for CSC Help Desk tickets related to BST Plan Portal Benefit Summary Tool (Customer Benefit Summaries and SBC) production output
- Manage KitTraK (an automated system for ordering pre-enrollment materials directly from the fulfillment operations) through our Vendor relationship with RR Donnelley
- Coordinate all field created Customer Benefit Summaries, SBCs and other customer specific pre-enrollment collateral for print
- Provide database support for EY’s global web-based Client Relationship Management (CRM) system
9
Skills For Account Support Associate / Financial Analyst Resume
- Add, edit or delete staff and client contacts and opportunities within the CRM database
- Add or edit activities within the CRM database
- Provide administrative support to maintain and generate system reports
- Support database administration for other engagement systems as required
- Advisory only – coordinate with the central team on the Assessment of Service Quality (ASQ) process
- Responsible for researching complex inquiries, solving non-routine problems using independent judgment and discretion, and ensuring National Account Manager have appropriate information to respond to the client
- Providing back-up support and cover
- Fully support National Account Manager in achieving their business goals and objectives in persistency, profitability, growth and service
- Ensure quality standards are achieved and customer requirements are met
10
Skills For Account Support Associate Resume
- Where required replenish consumables and perform key operator maintenance
- Perform daily follow up to assure completeness and accuracy
- Reviews standard issues, analyzes and interprets data and determines appropriate corrective action
- Processes various basic department related reports and utilizes departmental databases as well as 3rd party applications
- Answer calls and questions on operational topics and account maintenance
- Reviews daily tasks for accuracy and completeness
- Maintains detailed records/notes to ensure all advisor/client requests are completed in a timely fashion
- Perform numeric data entry with speed and accuracy
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