Customer Support Associate Resume Sample
Consuelo Tromp
1036 Rosenbaum Plains,
Detroit,
MI
+1 (555) 110 8480
Work Experience
Customer Support Associate
08/2017
-
PRESENT
Houston, TX
- Strong ability to collaborate and bridge various support groups to ensure all tasks are completed
- Aptitude in systems and understanding of reporting analysis
- Understands importance of organization/ time management
- A college graduate
- Open to doing night shift work and working on weekends and holidays when necessary
- Amenable to working in Quezon City
- Accurately interpret documentation and requests received
- Meet demands and deadlines in a high volume production environment
Customer Support, Associate
11/2011
-
07/2017
Philadelphia, PA
- Follow processes containing a high level of detail
- Excellent communications skills – both written and verbal and ability to effectively work in a team environment
- Competency in performing multiple tasks; dealing effectively with others
- Confidentiality and professionalism are required
- Follow set guidelines and schedule
- Creation & documentation of Finastra Standard Operating Process or policy, including adoption of industry best practice and Vista Standard Operating Process (VSOP) where appropriate
- Maintenance and minor development of our internal systems. (Major development of internal systems is managed through a central Internal Services function)
- Measurement and reporting against department Key Performance Indicators
Nowait, Customer Support Associate
10/2005
-
06/2011
Boston, MA
- Creation of supporting training or knowledge material for internal and customer facing purposes
- Creation and provision of basic data reporting on SFDC
- Mass data uploads or data amendments in SFDC
- Creation of new users or user access rights on SFDC
- Minor development work on SFDC to create new fields or custom objects
- Minor development work or maintenance of customer and partner portal web pages
- Facilitate the customer’s delivery experience by providing exceptional service
Education
University of Phoenix - Dallas Campus
2001 - 2005
Bachelor's Degree in Business Administration
Professional Skills
- Excellent verbal and written communication skills; emphasizing strong problem-solving skills
- Have excellent organizational skills with strong attention to detail
- Demonstrated working knowledge of basic hardware and software products and problem solving / diagnostic skills
- Strong deductive reasoning, computational logic, and analytical skills
- Demonstrates ability to handle multiple tasks, effectively direct the work of others, and adapt to changing priorities
- Attention to detail and strong organizational/multitasking skills
- Strong empathy and active listening skills
How to write Customer Support Associate Resume
Customer Support Associate role is responsible for customer, english, organizational, software, languages, finance, retail, credit, training, database.
To write great resume for customer support associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Support Associate Resume
The section contact information is important in your customer support associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Support Associate Resume
The section work experience is an essential part of your customer support associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer support associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer support associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Support Associate resume experience can include:
- Possess good communication skills in spoken and written English
- Good communication skills and fluent in spoken and written English
- Strong communication and cross-team collaboration skills
- Excellent time management and organizational skills with the ability to track and complete numerous details
- Strong communication skills, both verbal and written. Ability to present information and respond to customer questions in one-on-one and group settings
- Uses time effectively and efficiently; concentrates efforts on the more important priorities
Education on a Customer Support Associate Resume
Make sure to make education a priority on your customer support associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer support associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Support Associate Resume
When listing skills on your customer support associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer support associate skills:
- Demonstrate excellent interpersonal skills with an ability to create and maintain a good impression, based on competence and credibility
- Self-starter with proven organization and problem-solving skills
- Adequate personal time management and organizational skills to work in fast-paced team environment under tight deadlines and with multiple priorities
- Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
- Good communication/phone skills
- Proven and demonstrable communication skills are required
List of Typical Experience For a Customer Support Associate Resume
1
Experience For Customer Support, Associate Resume
- Scrapping of goods
- Well-structured working and ability to prioritize tasks and topics
- Proven ability to build rapport and trust with complex customers
- Excellent and error-free written and verbal communication
- Min 2 years call centre experience
- Effective listener and troubleshooter
- Leverages integrated retail technology and Know Your Member in order to facilitate the Member experience
2
Experience For Ariba Customer Support Associate Trilíngue Resume
- Provide product and tool advice to improve clients’ experience
- An effective listener and troubleshooter
- Strong proficiency with Microsoft applications and computer data entry
- Good attention to detail and the ability to remain focused in a very busy environment
- Technical/customer support experience
- Strong understanding of SAN & NAS
- Administering contractor on boarding and off boarding process; including new hire and rehire contractor paperwork and exit paperwork
- Entering and maintaining sales order and expediting product delivery
3
Experience For Nowait, Customer Support Associate Resume
- Scheduling and expediting work orders. Interface with manufacturing and suppliers to request basic delivery information. Review and take action on backlogs
- Using all applicable reporting and analytic tools, manage order requirements, working with peer support teams to ensure quality, timely shipments
- Using all applicable platforms, manage customer activities, including systemic transaction processing, as required
- Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware
- Managing multiple systems including Zendesk, Google Apps, other external web-based apps, and internal tools
- Working with field Mangers to bring clients onboard and online in the stipulated timeframe
- Analyzing call logs to spot common trends, underlying problems and enhancements
4
Experience For Metrostudy Customer Support Associate Resume
- Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware
- Supporting and partly executing of internal user trainings (processes and tools)
- Supporting in de-escalations of critical situations and in preventing of escalations
- Diagnosing and anticipating current and future customer needs and help with both
- Escalating or transferring calls as appropriate
- Seeking bright, articulate, energetic, and curious problem solvers looking to learn a business from the ground up
- Troubleshooting and solving basic interface and technical issues
- Using I-pods to pick stock to replenish the sales floor
- Understanding backup theory and design. Backup and data management fundamentals
5
Experience For Customer Support Associate Industrial Solutions Resume
- Working To Targets / Goals
- Coordinating with APD Export and Customs office
- Helping members through email and live chat with site navigation, digital content, eCommerce orders, and mobile app questions
- Working cross-functionally with other departments to achieve common goals
- Following standard procedures for proper escalation of unresolved issues to the appropriate
6
Experience For Technical Customer Support Associate Resume
- Using iPods to pick stock to replenish the sales floor
- Providing first point of escalation after initial CAR (Corrective Action Request)
- Coordinating contract completion with legal
- Requesting assistance as required
- Identifying the best way to clarify what item the customer needs
- Working time: 11am - 20pm
- Communicating with technical and non-technical customers at all organizational levels
- Providing customer support service to large customers with complex technical needs
- Working remotely on enterprise level customers and dark sites
7
Experience For Aws-technical Customer Support Associate Resume
- Contributing to our Solutions Engine and online forums
- Work closely with the Development and the PS teams, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement
- 3). Handling escalated situations regarding industry users, regulators, etc. that are outside the scope of our normal decision making resources
- Passionate about providing superior customer service and winning raving fans
- Accountable for the contractor on-boarding process; including the issuing of contract agreements
- Actively listens. Allows others to speak without unnecessarily interrupting them. Uses questioning techniques to gain full understanding of customer needs
- Continually maintain the working knowledge of all companies’ biologic monitoring products, services and promotions
8
Experience For Customer Support Associate With French Resume
- Comfortable working in a Call Centre environment and handling large volume of calls/ email tickets per day
- Efficient processing and back stocking of deliveries
- Responsible for contractor payroll process; including collection, verification and processing of hours and timecards
- Act as liaison between sales and material planning group through involvement in shortage calls, quality problems, programming, etc
- Deliver alarm information with accurate documentation by calling or sending email to external customers
9
Experience For Hardlines Customer Support Associate Resume
- Inbound Call Handling/ Email Handling
- Continually maintain the working knowledge of all companies’ biological monitoring products, services and promotions
- Initiate troubleshooting activities to determine if the reported issue is a defect, enhancement or can be solved through training
- Follow the standard process for Logging and keeping records of customer/employee queries
- Provide support to Accounting in areas of past-due collections, invoicing issues, and subscription maintenance
- Determines purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner
- Analytical thinking, recognition and understanding of coherencies and dependencies
- Responsible for contractor payroll process; including collection, verification and processing of time and expenses
10
Experience For Employee Assistance Programs Worklife Customer Support Associate Resume
- Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed
- Maintain the data quality for retail pricing, station, and amenities data across the United States, Canada, Mexico and Australia, eventually expanding globally
- Proactive problem solving ability and confident decision making
- Comfortable using various communication methods including phone, email, social media and various forms of chat
- Respond to incoming calls, including parts lookup and order entry
- General understanding of online search, social, advertising, maps
- Basic: Alphanumeric data entry; word processing/ typing
- Able & willing to work in Glottertal, Germany (has a work permit)
- Comfortable working in a Call Centre environment with large volume of calls/ email tickets per day
List of Typical Skills For a Customer Support Associate Resume
1
Skills For Customer Support, Associate Resume
- Good verbal Communication skills, Actively listens and is able to build Relationships with other
- Work under pressure in fast paced environment, juggle priorities effectively, resolve issues quickly
- Excellent attention to detail & communication skills - able to clearly explain complex concepts over the phone
- Communicating clearly & effectively and is able to build Relationships with the front of house teams
- Proven experience coaching/training
- Work in a fast-paced environment, handling multiple priorities and demonstrate continual service improvement process innovation
2
Skills For Ariba Customer Support Associate Trilíngue Resume
- Prior experience of managing small change projects is required
- Prior knowledge of, or experience of using Salesforce is a distinct advantage
- Business-to-business customer service, help desk experience or related internship experience, including
- Strives to deliver a “WOW” member experience every time, and seeks feedback to ensure they are delivering the right experience, and understand how to improve
- Comfortable working with people and have prior hospitality or retail experience
- Use troubleshooting techniques where required to solve customer problems effectively
3
Skills For Nowait, Customer Support Associate Resume
- Effectively communicate with individuals with all levels of technical knowledge; both verbally and in writing
- Effectively work in a team oriented environment that is fair, open and honest
- Well-developed telephone, customer care, and public relations skills
- Use replenishment tools effectively to ensure compliance of replenishment unit target
- Above average English communication skills (spoken and written)
- Effectively solve customer enquiries via phone, email, Facebook, Twitter and chat
- Good Communication Skill (Written and Verbal) Hindi , English
- Support customers with non-technical queries displaying exceptional customer service, knowledge and communication skills
- Effectively manage multiple projects with interruptions
4
Skills For Metrostudy Customer Support Associate Resume
- Exhibit proficient written, verbal and interpersonal skills
- Graduate/Post Graduate with 2-3 years’ experience of related experience
- Understanding of the principle for providing excellent customer service
- Working knowledge and experience of Microsoft Office applications including Word and Excel is essential
- Creating memorable experiences for our members, our team and yourself
- Assists with on-boarding of assigned new accounts by establishing an on-going rapport with clients to continue a solid working relationship
- Experience documenting calls by typing on a keyboard while speaking with a customer
- Good understanding of Unix/Linux clusters, with installing and configuring software
5
Skills For Customer Support Associate Industrial Solutions Resume
- Experienced in various ticket tracking systems including SDE and HPSM
- Strong written and verbal communications, analytical planning, and problem solving
- Identify and escalate in-game issues for research, while being a strong player advocate
- Demonstrated ability to build rapport with customers through using courtesy phrases
- Run quality control processes to correct or eliminate incorrect or invalid prices according to OPIS methodology
- Demonstrate proficiency with computer navigation using multiple tabs on dual monitors
- Solid ability to handle challenging conversations with business owners in a professional, solutions-oriented manner
- Experience in client facing service or support role at a SaaS company
- Five year's experience in a customer facing environment
6
Skills For Technical Customer Support Associate Resume
- Experience with business & marketing software tools such as Marketo, Eloqua, Zendesk, Zuora
- Experience working with professionals via phone and/or email
- Excellent benefits, vacation, and a competitive pay rate starting at $17.43/hour
- A passion for the customer experience and an understanding of the impact it has on our business
- Experience in a high volume call center addressing inbound / outbound customer calls
- Deliver excellent customer service whilst working on the sales floor
- Reviews customer inquiries within the Amgen Procure to Pay function (requisitioning, goods receipt, accounts payable)
- Maintains effective communication with customers to ensure accurate billing and shipments
- Strong understanding of Oracle , HANA and SAP databases,
7
Skills For Aws-technical Customer Support Associate Resume
- Solid understanding of Unix device management (tape and disk)
- Experience with export, import, or international customers
- Data Entry or Clerical experience is required
- Able to manage high workloads with ability to organise and prioritise
- Build strong customer relationships and deliver solutions in a professional manner
- Organize and prioritize workload and meet critical deadlines
- Very good command of spoken and written English and Hungarian
- Customer service mindset. Strong customer/user focus with the desire to help and put users first. Ability to empathize and relate to users is key to this role
- Responsible for data entry, validation of data and data integrity for all information entered into PeopleSoft
8
Skills For Customer Support Associate With French Resume
- Time Management — Prioritize and execute multiple tasks accurately and in a timely manner
- Troubleshoot and resolve technical queries, and correctly prioritize high impact issues
- Demonstrate consistency for Model Store standards at Back of House
- Paid time off and competitive vacation packages based on applicable experience
- A passion for the customer’s experience and an understanding of the impact it has in a business
- Experience in B2B customer support, account management (virtual/remote or on client site), and or inside sales using email/phone/chat
- Strong tool and process knowledge
9
Skills For Hardlines Customer Support Associate Resume
- Provide feedback and detect problem areas that impact the overall customer experience, and propose recommendations to fix them
- Self-driven and strong self-awareness
- Experience in Procure to Pay Customer Support
- Provide value-added services, with emphasis on first touch resolution and a solid commitment to delivering world-class customer service
- Has a strong “customer service” orientation
10
Skills For Employee Assistance Programs Worklife Customer Support Associate Resume
- Execute & maintain model store guidelines & standards to an excellent standard
- Understand the RL Experience model, expectations & how to support sales through operational efficiencies
- Demonstrate a customer first culture within all operational efficiencies
- Ensure the operational efficiencies are achieved in a timely manner to ensure that the customer experience team can connect, convert and conclude
- Prioritizes customer demands and needs across email & phone
- Prioritize and complete daily tasks in a timely manner
- Demonstrate product expertise
- Experience with support-type office work
List of Typical Responsibilities For a Customer Support Associate Resume
1
Responsibilities For Customer Support, Associate Resume
- Strong computer, organizational, and communication skills (both oral and written) required
- Linux Skills - desirable
- Production/assembly line experience an advantage
- Work efficiently with good attention to detail
- Prioritize customer support development requests in an effort to achieve the highest level of customer satisfaction
- Build relationships with team members and co-workers for effective team performance
2
Responsibilities For Ariba Customer Support Associate Trilíngue Resume
- Knowledge, experience, and comfort level with Government requirements, processes, and procedures helpful
- Excellent attention to detail, and the ability to triage incidents, problems, tasks, and projects quickly
- Maintain a high level of process quality and consistency as well as an excellent relationship with the
- Set priorities, meet deadlines, and work independently or with a team
- A solid multi-tasker, who can effortlessly juggle and think on your feet - at the same time
- Obtain detailed and accurate information relating to the business impact of customer’s issues utilizing effective questioning/troubleshooting techniques
- Demonstrated ability to work closely with cross-functional teams
3
Responsibilities For Nowait, Customer Support Associate Resume
- Business-to-business customer service or help desk experience
- Documenting, tracking and enforcing tasks in the subject of Process Management and Knowledge Management
- Maintaining high standards of housekeeping and presentation of merchandise at all time
- Working knowledge of Service Management ticketing systems
- Learning the product in-depth (functional)
- Training of new hires if necessary
- Providing best-in-class phone based support for a variety of complex, time critical issues
- Communicate with the customers regarding order confirmation, shipping and tracking information
- Calm and patient when listening to our customer grievances/ complaints
4
Responsibilities For Metrostudy Customer Support Associate Resume
- Exhibit patience and a positive outlook when working with policyholders
- To Build positive working relationships with other team members
- Maintain high standard of presentation and product merchandising at all times
- Attend and support team meetings, conference calls, training programs and other business requirements
- Represent the Ralph Lauren Brand with high standard of behaviour, dress and grooming
- Responsible for driving customer satisfaction through timely and accurate resolution of customer queries
- Possess general knowledge of payroll and benefits; including employment agreements, Federal, State and Local regulatory compliance, health insurance and 401K
- Accountable for retaining a complete knowledge base of account/ client specific compliance requirements
- Probe for and confirm understanding of requirements or problem
5
Responsibilities For Customer Support Associate Industrial Solutions Resume
- Follow all standard operating procedures for quality guidelines
- Preform data entry and other related tasks assisting in day to day culture lab services
- Communicate with customers using supported web-based tools, proprietary software
- Monitor issue tracking system and initiate appropriate response activities in adherence with contracted service levels requirements
- Provide timely updates to clients regarding status of issue resolution
6
Responsibilities For Technical Customer Support Associate Resume
- Update and log customer interactions under the customer profile and in applicable systems following current department processes
- Self-starter with working knowledge of best operational practices
- Identify situations causing customer dissatisfaction and strive to reverse or reduce adverse effects
- Seek opportunities for challenging work tasks
- Prepares quotations consistent with Beckman Coulter Hungary pricing guidelines in a timely fashion
7
Responsibilities For Aws-technical Customer Support Associate Resume
- Conduct and Deliver Product Training to the Customer over the Phone
- Assist in training new associates on product knowledge/placement
- Ensure daily/shift monitoring and execution of tasks
- Supervise team during shifts and provide direct supervision for an abbreviated period of time in the absence of a manager on the floor / delivery line
- Technology savvy - able to assist customers on multiple platforms including web, phone and chat
- Light hearted, but thick skinned, not afraid of helping customers with any question from simple to complex
8
Responsibilities For Customer Support Associate With French Resume
- Keep records of customer interactions and transactions according to the Company's Retention Policy
- Process and reconcile customer accounting transactions
- Makes outbound calls as appropriate to identify and assist with securing member resources and/or services
- Help educate members and prospects in the moment regarding our web-site, services available, how we are organized for our customers, etc.
- Manage compliance with export rules for controlled products, including preparation of export licences
- Be accountable for delivery to the customers and resolution of shipping and price discrepancies
9
Responsibilities For Hardlines Customer Support Associate Resume
- Receive and process customer forecast into ERP system, managing related communication both internally and externally
- The ability to navigate many moving parts with ease and confidence
- Comfortable leveraging technology to support our customers and delivery partners
- Enjoyment of and proficiency in varied administrative functions, including sound written and verbal communication
- Find a solution for the customer, offering alternatives as appropriate
- Real-time analysis and problem-solving of orders to provide optimal solutions for Caviar stakeholders
10
Responsibilities For Employee Assistance Programs Worklife Customer Support Associate Resume
- Job requires working on a computer an average of 7.5 hours per day
- Are the first line of customer contact in areas of customer service, credit and collections, web support, and billing
- Comfort leveraging technology to support our customers and delivery partners
- Solve problems by providing innovative, long-term solutions
- Be the first line of customer contact in areas of customer service, credit and collections, web support, and billing
- Educate and Empower customers by positioning demonstrations
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