Senior Support Associate Resume Sample
Garth Zieme
3060 Roman Trafficway,
San Francisco,
CA
+1 (555) 298 8930
Work Experience
Senior Support Associate
10/2015
-
PRESENT
Phoenix, AZ
- Process tax returns and e-file, utilizing firm determined processes and procedures and firm tracking systems to ensure all data is entered
- Develop, edit and format letters, PowerPoint presentations, spreadsheets, proposals, project resumes, confirmations, mass mailings and all other client deliverables from draft stage to client-ready work
- Prepare and distribute business unit reports including recognizing trends and providing data analysis and reconciliation
- Plan, coordinate and participate in meetings, webcasts and conference calls, including scheduling and communication, maintaining information and preparing and distributing materials
- Understands the implications of actions and decisions within work area and across teams
- Advanced technical support to internal and external customers - 50% of the time
- Troubleshooting and providing solutions - 50% of the time
- Process business and individual tax returns and log-in, utilizing firm determined processes and procedures and tracking systems to ensure all data is entered
Client Field Desktop Support Senior Associate
09/2010
-
04/2015
Los Angeles, CA
- Prepare Certified and FedEx mailings to include preparing labels, tracking delivery, etc
- Keeping supervisor appraised of all unresolved and/or potential problems that would negatively affect schedules or quality
- Review and make changes to customers’ accounts
- Provides simple to complex technical support to clients via email, phone, or other methods (actively still support pefx)
- Respond to complex customer inquiries regarding a wide range of retail, mobile, and Facebook applications on multiple platforms
- Perform detailed reports
- Work with Support Lead to develop standardized and improved responses and templates to common customer inquiries
- Work with Support Lead to maintain and improve procedures, forms and methods of customer contact with the support team
System Support Senior Associate
05/2008
-
07/2010
New York, NY
- Develop and implement customer and issue statistical tracking procedures and software by having input on the current system with the help from Support Lead
- Understand and utilize specialized functions of proprietary software to perform organization and service tasks
- Categorize user reports based on value and severity for communication to support lead and other departments
- Become familiar with current support systems to continuously improve and adapt to changes
- Research and suggest changes to improve customer experience and understand the customer’s perspective
- Review customer interaction on Facebook Community Pages, Twitter, Forums, Blog, and Review pages to develop a customer sentiment report, and to determine new issues and open tickets. Monitor for spam
- Moderate and direct customer accounts when taking care of our entire customers population
- Individually respond to 1000+ inquiries per month
- Develop, edit and format letters, PowerPoint presentations, Excel spreadsheets, proposals, project resumes, mass mailings and all other client deliverables from draft stage to client-ready work
Education
Strayer University - Huntsville Campus
2004 - 2008
School's Degree in Information Systems
Professional Skills
- IT Skills - experience of using MS Office PC based system - Experience with MS Office suite (Excel, Power Point, Word, Outlook etc.) and windows based PC
- Strong organizational skills, ability to prioritize work and support several executives simultaneously
- Strong computer skills: Windows, Word, Excel, software language such as Visual Basic or C#
- Motivated self-starter with strong organizational skills and the ability to multi-task in a fast-paced team environment
- Resolving conflicts and interpersonal skills
- Communication (written, verbal and listening) problem solving, interpersonal organization, time management and decision-making skills
- Related experience in manufacturing, aviation, or military environments with hands on experience in testing
How to write Senior Support Associate Resume
Senior Support Associate role is responsible for troubleshooting, basic, customer, software, wireless, outlook, word, microsoft, advanced, training.
To write great resume for senior support associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Support Associate Resume
The section contact information is important in your senior support associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Support Associate Resume
The section work experience is an essential part of your senior support associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior support associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior support associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Support Associate resume experience can include:
- Calm and capable of juggling conflicting demands on time and of prioritizing effectively
- Excellent written and verbal communication skills, able to work well with others and on teams
- Experience in electronics industry or equivalent military electronics experience
- Attention to detail. Basic computer and math skills
- Effectively communicate technical issues
- Experience as a quality inspector or comparable experience
Education on a Senior Support Associate Resume
Make sure to make education a priority on your senior support associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior support associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Support Associate Resume
When listing skills on your senior support associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior support associate skills:
- Strong technical skills including Word, Excel, PowerPoint and Outlook
- Highly effective and polished verbal and presentation skills
- Prior experience as an Inspector or CEA and be capable of obtaining a secret clearance
- Prior experience as an Inspector or CEA and be capable of obtaining a secret or top secret clearance
- Data analysis and troubleshooting skills, preferably for RF products
- Computer skills with Microsoft Office suite
List of Typical Experience For a Senior Support Associate Resume
1
Experience For Client Field Desktop Support Senior Associate Resume
- Hands-on experience in troubleshooting routing protocols like BGP, EIGRP and OSPF
- Experience and understanding of compliance and patching
- Experience maintaining/repairing complex military equipment
- Experience with Drawing/Blueprint reading
- Multitask while setting priorities
- Experience using electronic test equipment such as multi-meters or oscilloscopes
2
Experience For Tech Support Associate Senior Resume
- Relevant experience or equivalent combination of education and work xperience
- IT experience (emphasis on network or infrastructure management)
- Network support and/or Network operations experience of 4-6 years
- Experience as a lab and equipment coordinator
- Demonstrated leadership, well-organized, able to direct the work of others
- Verify balances and provide payoff information. Interfaces with Accounting to ensure correct billing, pay history validation and account termination
- Experience using a wide variety electronic RF/Analog, High Voltage, Digital and other electronic test equipment
3
Experience For System Support Senior Associate Resume
- Ability to multi-task projects and assignments in order of priority
- Experience. Ability to read and interpret drawings to perform measurements and troubleshoot electronic equipment
- Desktop Support experience in a busy corporate environment
- Experience on Windows platform. Preferably B Tech
- Apple / MacIntosh Experience
4
Experience For Advisory Support Senior Associate Resume
- Corporate deskside support experience
- Desktop support experience, preferably in a fast paced corporate environment
- Valid Drivers License and reliable transportation to drive to alternate sites
- Desktop support experience in fast paced environment
- Windows or Linux hands on experience
- Working knowledge of Microsoft office products, and reporting tools such as Zendesk
- Typing speed of at least 30 wpm
- Building relationships with Region leadership team and BDOL
5
Experience For Front Desk & Administrative Support Senior Associate Resume
- Building knowledge of the Region business environment
- Providing general administrative support such as ordering of office supplies, fax and photocopying
- Processing detailed expense reports
- Producing accurate; properly formatted documents, PowerPoint presentations and Excel reports
- Responding to customer/collector needs
- Processing fcn's, extensions, check requests, legal documents and affidavits
- Updating credit bureau records
6
Experience For Senior Associate Online Support Resume
- Prepare and distribute business unit reports using Excel, including recognizing trends and providing data analysis and reconciliation
- Provide public policy support, including assistance in organizing and researching issues for the AICPA and the Federal Legislative Task Force, and monitoring fundraising
- Complies with established policies and standards to ensure that access to company information and systems resources, in any medium or format, is limited to authorized personnel
- Assist with sales and marketing administration, including client relationship data management, forecasting and pipeline reporting
- Reporting and preparing Dashboards for client team including senior leadership
7
Experience For Business Support Senior Associate Resume
- Answer phone with proper etiquette and handle department phone calls by routing to the correct party and/or personally completing the caller's request
- Enterprise performance monitoring and management tools (such as NetQOS, Nimsoft, Spectrum, APM, SOI etc)
- Knowledge of Network Monitoring Tools i.e Spectrum, NetQOS Reporter Analyzer
- Support relevant employee education and training
- User expertise of office technology equipment such as videoconferencing, MFD’s and LCD projectors
- Performs OS and Hardware troubleshooting techniques to address technical and application issues
- Performs computer imaging and application deployments via KACE
- Greet all patients coming into the Radiology Department and assist with patient issues
8
Experience For Americas Regions Support Senior Associate Resume
- Greets all patients coming ton the Radiology Department and assists with patient issues
- Desktop, Laptop, printer and attached peripherals break/fix including hardware and software
- Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs
- Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals
- Knowledgeable in lab safety and 6S (Housekeeping)
- Position requires lifting up to 25lbs
- Assist with matters related to fees and billings, invoicing, budgets
- Perform non-technical, planning and organizational tasks for the account
- One-time tasks, ad hoc reporting, etc
9
Experience For Senior Associate, Desktop Support Resume
- Support Physical Configuration Audits, maintenance of system Configuration Status Accounting (CSA)
- Perform real-time analysis and problem-solving of orders to provide optimal solutions for Caviar stakeholders
- Responsible for meeting contractual SLA's – Quality, Turn-Around-Time
- Respond to ad-hoc reporting requests for GDS and onshore managers
- Understand and communicate with engineering teams, facilitators, and managers
10
Experience For Desktop Support Senior Associate Resume
- 401(k) employer matching
- Manages budgets, provides forecasts and produces financial analysis of monthly P&L’s
- Creates new business development cost models and responses to RFP’s & RFI’s
- Coordinate technical solutions across all IT units
- Provide exemplary customer service to the organization
- Assist with SharePoint site content management and administration
List of Typical Skills For a Senior Support Associate Resume
1
Skills For Client Field Desktop Support Senior Associate Resume
- Effectively communicate with management, supervisors, and peers to resolve issues
- Experience using common laboratory equipment including oscilloscopes, voltmeters, signal generators, and power supplies in the test of electronic components
- Relevant experience in servicing/deploying computer equipment
- Experience in servicing/deploying computer equipment
- Knowledge of statistical process controls Experience with Electrostatic Discharge (ESD) controls and testing
- Operate temperature cycling ovens, burn-in equipment, leak check equipment, & PIND equipment
- Have experience using calibrated inspection measurement tools such as micrometers, calipers, microscope, ruler
2
Skills For Tech Support Associate Senior Resume
- Experience with soldering to Military or ANSI/J standards
- Perform work phases in all product life-cycle from incoming through product verification, validation, sale, and post-sale support
- Strong understanding of internal business partner’s business, services and organization
- Experience performing Desktop Support in a fast-paced, high demand role at a large business professional environment
- Solid understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
- 0- 1 yrs. Experience
- Experience with technology and web-based applications
- Email Service Provider Help Desk experience desired but not required
- Inbound Chat Queue Experience (E-Chat)
3
Skills For System Support Senior Associate Resume
- User experience with Mainframe Applications
- Inspection experience in machine or optic shop environment
- Previous inspection experience in machine or optic shop environment related to machined metal or optics
- Experience with RCAS and SHARP tools
- Demonstrates a high level of initiative (self starter)
- Lab and asset management systems experience (Aramis, UPS, Recall, and AIMS)
- Experience with Microsoft Office products (Word, Excel, PowerPoint, Project)
- Perform quality inspections, test verifications and process validations in support of multiple radar and missile programs and test equipment fabrications
- Complete verification and validation activities through performance of inspections, test mission support, and associated activities
4
Skills For Advisory Support Senior Associate Resume
- Experience in Excel, configuration / data management, and electronic test equipment is required
- Understanding of precision machining techniques, processes and equipment
- Understanding of optics and machine parts fabrication
- Provide client engagement billing support through preparation of client invoices and generating and analyzing various reports
- Knowledge of a variety of Service Industry ticketing/work order generating and tracking systems (Service Now, Remedy, OPAS v2/v3, etc
- Basic understanding of RF testing
5
Skills For Front Desk & Administrative Support Senior Associate Resume
- Support developing Client’s IT SDLC artifacts including: Project charters, Investment documents and budget formulation documents
- Some travel associated with learning courses and annual business group meeting
- Drive customer satisfaction and retention through amazing customer service
- Provide application support, troubleshooting and customer education via Bronto’s three support channels
- Work in a fast-paced manufacturing/production test/environmental test environment
6
Skills For Senior Associate Online Support Resume
- Knowledge of ESD Controls (Garment control, wrist straps, SSWS, and monitoring)
- Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint; ability to learn and use internal tools
- Track and report progress of product and support materials / tooling throughout life-cycle
- Follow documented report generation processes to generate and review metrics including baselines, targets, SLA’s, KPI’s and benchmarks
- Perform analysis of metrics using best practice quality management techniques
- Knowledgeable in the application of basic electronics principles, theories, concepts, and troubleshooting methods
- Comfortable working independently and within a team environment
7
Skills For Business Support Senior Associate Resume
- Capacity for critical and innovative thinking
- Advanced hardware or IT related training
- Extremely organized and enjoys operations related work
- Act as the voice of Bronto’s customers to the broader Bronto team
- Collaborate on and support Client Services team projects as needed to support growth of Bronto
- Familiar with API’s, JSON and web services
- MCSE Certification would an advantage
- Multi-task and work in a fast pace high volume work environment
- Knowledge of Terminal Navigation/keyboard commands
8
Skills For Americas Regions Support Senior Associate Resume
- Proficient with measurement and inspection techniques
- Proficient with review of first article inspection reports (FAI) IAW AS9102 requirements
- Program CMM’s
- Familiarity with ISO9001/AS9100 Quality Management principles
- Obtain DoD clearance
- Knowledge of Raytheon and SAS lab run rules, policies, and procedures
9
Skills For Senior Associate, Desktop Support Resume
- Experience with SMT and RF Microwave assembly equipment and processes; Component Placement, Solder Reflow, Dispense, Wire bonding and related interconnect processes, Hermetic Seal, High Vacuum processes
- Direct experience with Electronic Warfare (EW), Radar System and subsystem (Transmitter, Receiver, Antenna, Signal/Data Processor, Power Supply, etc.). Ability to work in a fast-paced manufacturing/production test environment
- Interpret test data (plots, graphs, and tabulated parameters) to determine pass/fail condition and determine when further analysis is needed
- Work in outdoor environment at various heights as needed
- ITIL v3 Foundations; ITIL v3 Intermediate (ST or SO)
- ITIL v3 Foundations; ITIL v3 Intermediate (ST)
- Read and comprehend instructions, short correspondence, memos, policies, procedures, guidelines and other similar documents
- Team player with a desire to help others
- Work directly with Client’s IT Portfolio Managers and Program Managers
10
Skills For Desktop Support Senior Associate Resume
- Ensure product meets requirements and processes are executed to documented requirements
- Interface and interact with other teams, management, and the customer to achieve objectives
- Capture quality data and prepare reports on quality metrics and results, assist with identification, resolution and closure of non-conformances/non-compliances
- Perform work on calibration equipment, update database, processes Out of Tolerance (OOT) conditions, verification checks on items such as Temp/Humidity monitors and Electrostatic Discharge assets, and adjustments items such as torque tooling
- Identify, log, prioritize and recommend improvement opportunities in line with customer business needs and objectives
- Suggest Improvement initiatives based on the checker experience
List of Typical Responsibilities For a Senior Support Associate Resume
1
Responsibilities For Client Field Desktop Support Senior Associate Resume
- Advanced English language communication skills
- Maintain and update project register, as well as assisting with special projects as needed
- Attend meetings as requested to take meeting notes and distribute to the team
- Handle heavy inbound call volume while multi-tasking
- Provide project/administrative support to other business practice groups and coverage to office operational areas within the local office
- Assist Team with engagement/Onshore ASA/economics matters (e.g., hours/budgets/estimates to complete, fees, billings, reconciliations, Work in process-WIPs); collaborate with Financial Management Associate (FMA)
2
Responsibilities For Tech Support Associate Senior Resume
- Work with engagement team to book staff on ARMS or Retain per the bi-annual Resource allocation process
- Assist with ad-hoc project work at the request of the account teams
- Knowledge of health care claims and health insurance industry,
- Knowledge of insurance company and medical service provider vocabulary desirable
- Create and compose business correspondence
- Handle high pressure situations and variance in workload volume
3
Responsibilities For System Support Senior Associate Resume
- Completes computer setups, moves, and refreshes
- Input patient information in the EPIC system with accuracy
- 24x7 On-call rotation in some locations
- Provide technical support and incident management service desk functions
- Experience with RF/MW test equipment such as signal sources, spectrum analyzers, network analyzers and noise figure meters. Knowledge of microwave network measurement processes and basic theory
- Participates as a proactive member of the Quest Software services operation team and maintains high standards of excellence and a strong work ethic. Identifies potential problems and has a proactive nature in identifying and resolving various
- Contact for facility maintenance or repairs including communication to Building Management relative to HVAC or lighting issues
- Maintenance of common areas in office including inventory, organizing and restocking supplies
4
Responsibilities For Advisory Support Senior Associate Resume
- Responsible for answering a multi-line phone system with daily monitoring of general voicemail box and distribution of messages
- Support front desk administration including greeting visitors, arranging for local transportation, maintaining guest book and temporary badges and processing fax distribution
- Assist with meeting planning services to include conference room scheduling and set up, video conferencing, and maintenance and supplies
- Assist in handling reservations and confirmations for internal meeting rooms including meeting set up and clean up
- Assist in handling reservations, confirmations and set/up and supplies of hoteling workspace
- Assist with incoming and outgoing US mail, FedEx and courier services
- Assist in updating daily lobby presentation
- Professional, confident and outgoing
- Ability to plan ahead and anticipate potential problems before they arise
5
Responsibilities For Front Desk & Administrative Support Senior Associate Resume
- Robust and resilient disposition
- Ability to function as part of a team
- Organized and self-disciplined
- Confident to deal with senior level contacts, internally and externally
- Coordinating and executing domestic and international travel arrangements, including air, hotel and ground transportation for the Regional Controller and Process Administrators
- Handle the administrative tasks of CAB including, but not limited to scheduling meetings, coordinating committee members, and managing emails related to CAB
- Maintain calendar of tasks and ensure they are completed, (i.e. quarterly audit reviews, Epic security review, BCP review, direct bill accruals)
- Create and distribute surveys
6
Responsibilities For Senior Associate Online Support Resume
- Update the Organizational Chart
- Back up the Executive Assistant to the NAC Controller when needed
- Gain a Secret Security Clearance to access restricted locations
- Active DOD Secret Clearance at time of hire
- Contacts customers, dealerships, clients, insurance companies, and attorneys to discuss accounts,
- Handle Legal and Military requests in support of Special Collections, Rush and Bankruptcy
7
Responsibilities For Business Support Senior Associate Resume
- Review, log, and process subpoena's and any legal paperwork as applicable
- Work assigned queues and support collector requests
- Reliably and consistently follow detailed test, quality, and security procedures
- Available to work on 1st, 2nd, or 3rd shifts
- Isolate problems between the test environment (test station, interface adapter, and test cables) and the units under test and resolve as necessary
- Interpret test data to determine pass/fail condition and determine when further analysis is needed
8
Responsibilities For Americas Regions Support Senior Associate Resume
- Obtain U.S. Secret Security Clearance
- Ability of obtain U.S. Security Clearance
- Solid understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment; Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems
- Desktop support experience in a corporate, high volume environment
- Experience with hardware returned from the field (Mission Support)
- To support with reporting, data management of various internal EY tools (CRM/ InterAction, MDM etc.)
- Able to work flexible hours and overtime based upon project work and peak busy times. Estimate an annual average of 10 to 15% overtime
9
Responsibilities For Senior Associate, Desktop Support Resume
- A+ Certification and DCSE certification
- On call support is required
- Solid understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment; Applies knowledge of processes and resources required to perform analytical and technical tasks on PC systems
- Applies understanding of customer service techniques as required to address PC
- Provide email, phone and SMS support to diners and restaurants
- Directly lead the support queues and coordinate a global team
- Own and manage high impact projects
- Achieve world-class customer satisfaction ratings
10
Responsibilities For Desktop Support Senior Associate Resume
- Strategically brainstorm, collaborate, and implement operational improvements and efficiencies
- A team player with solid judgment; possessing the utmost discretion/confidentiality, excellent time management skills, and understands the urgency of matters relating to the executive and the department
- ClearCase/Rational Apex or equivalent configuration management tool experience
- Energetic with the ability to multi-task and handle pressure with grace
- Communicate well with staff, Mumbai, and senior management
- Proficient in Service Now - someone who knows the benefits and how to use Service Now. Create a workflow, implement, construct KB articles and provide documentation on processes
- Proficient in MS Excel, experience with Power BI, able to create metrics such as trending/growth/improvement/tracking along with data comparison from different resources and reporting
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