Product Support Associate Resume Sample
Marquis D'Amore
73785 Jane Mall,
Boston,
MA
+1 (555) 711 7820
Work Experience
Product Support Associate
09/2015
-
PRESENT
Philadelphia, PA
- Actively manage open cases/tickets and ensure that all necessary follow-up is completed to provide resolution to meet department SLA’s
- Be a social media guru and create Knowledge Bases, blogs, wikis, and videos for colleagues and customers
- Fluent Russian (written and oral) is required
- Coordinate with agency partners to manage contracting, timelines and communications related to advisory boards, speaker programs and other contracted activities
- Manage and suppprt contracted activity logisitics
- Support the planning and execution of speaker training and other activities including live, on-demand, and web-based channels
- Partner cross-functionally to manage congress planning and execution to ensure there is a coordinated, well-organized plan for professional meetings; including booth activities, and thought leader interactions
- Track and manage budget for thought leader activities tactics (MMS, accrual process, etc). Provide budget updates upon request
- Manage budget roll-up to brand budget owner
Technical Product Support Associate Specialist
06/2009
-
04/2015
Phoenix, AZ
- Oversee the maintenance, updating and functionality of relevant and utilized databases and other platforms used to support thought leader engagement across the brand
- Drive the application and integration of key project management processes and tools across teams and/or subsets of teams to deliver exceptional customer experiences with efficiency
- Identify and appropriately communicate risks/issues to achieve key project deliverables in alignment with the agreed to project plan and in compliance with corporate quality standards
- Responsible for understanding, implementing, and adhering to company policies, processes and external obligations, as applicable
- Knowledgeable of federal and other regulations, e.g. QSR’s, ISO, ISO 13485, CMDR
- Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices
- Provide timely and consistent feedback and analysis to Regulatory, Compliance, Legal, Sales Education, Product Marketing & Development Engineering departments on topics including but not limited to: potential product defects, instrument problems, and product educational needs of Zimmer Biomet’s sales force
- Assists in execution of testing for qualifications
- Summarizes results of testing performed
Product Support Associate Contractor
08/2004
-
03/2009
Phoenix, AZ
- Maintains laboratory equipment in a calibrated state
- Develop a detailed understanding of Zimmer Biomet’s orthopedic, trauma, biologic and sports medicine division’s new, current and historical products, instruments and surgical techniques in preparation of becoming a Technical Support Specialist
- Maintain a detailed knowledge database of Zimmer Biomet’s orthopedic, trauma, biologic and sports medicine division’s new, current and historical products, instruments and surgical techniques
- Process new products into the Service Business to facilitate after-the-sale support at SB&D factory service locations
- Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers
- Get the small startup feel with big enterprise backing
- Managing large amounts of inbound and outbound calls in a timely manner
- Following standard “scripts” when handling different topics
Education
University of Minnesota, Morris
1999 - 2003
Bachelor's Degree in French
Professional Skills
- Strong attention to detail, analytical skills, organizational skills, oral and written communications skills required
- Exceptional written and oral communication skills, effective listening skills
- Demonstrate customer service skills
- Excellent customer focus & English communication skills (oral and written)
- Programming skills (Java, C++, C#, other)
- Support experience with an emphasis on providing excellent service in a customer care role
- Demonstration of critical thinking skills
How to write Product Support Associate Resume
Product Support Associate role is responsible for analysis, english, database, credit, training, integration, java, payroll, reporting, design.
To write great resume for product support associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Product Support Associate Resume
The section contact information is important in your product support associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Product Support Associate Resume
The section work experience is an essential part of your product support associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous product support associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular product support associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Product Support Associate resume experience can include:
- Multitasking skills and good time management are required
- Excellent English communication skills (written and oral) is required
- Excellent diagnostic and technical analysis skills is required
- Strong mathematics skills
- Proficiency assigning tickets and issue appropriate priorities for the Product and Engineering teams
- Experience using a Content Management System, preferably in a fast-paced environment
Education on a Product Support Associate Resume
Make sure to make education a priority on your product support associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your product support associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Product Support Associate Resume
When listing skills on your product support associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical product support associate skills:
- Able to effectively communicate in English (includes reading, writing and speaking)
- Basic technical writing skills
- Advanced diagnostic and technical analysis skills
- Communicate effectively with peers and management
- Effectively function in a fast-paced team environment
- Experience in troubleshooting distributed systems, including installation, migration and networking
List of Typical Experience For a Product Support Associate Resume
1
Experience For Technical Product Support Associate Specialist Resume
- Inform the Product Team of pain-points with the publishing tools and pitch ideas to solve these common issues or problems
- Provide dual language (Japanese & English) product support to customers via phone, email and/or chat leveraging internal resources in a timely manner
- Work collaboratively to provide solutions to customers using SAP internal tools, phone calls and chat support
- Intake, triage, and escalate more complex cases to the assay or system specialists, or Technical Support Specialists as appropriate
- Obtain the necessary data files, logs and reports for analysis
2
Experience For Technical Product Support Associate Manager Resume
- Proficient with Microsoft Office suite software to analyze, summarize, and present information
- Assist other Support teams based on need and availability
- Identify issues on behalf of the product and sales teams. Escalate issues to the product or sales team
- If time allows, manage the penny meter releases for the division
- Create training materials with supporting images, videos, screen recordings, gifs, blog posts, presentations, quizzes, games and more to inform the Editorial staff and ensure they’re using the tools most effectively
- Monitor audience feedback and comments for problems across all platforms – web, mobile, TV apps and more
- Craft helpful and friendly answers to questions from Editors or the audience
3
Experience For Product Support Associate Contractor Resume
- Profound interest in technology
- Assist internal and external wholesalers schedule meetings with financial advisors
- Promote First Investors products and solutions to financial representatives who call our toll-free number; provide effective product and sales support to cultivate relationships and drive sales
- Support external and hybrid wholesalers by providing timely information, creating hypothetical illustrations, putting together marketing kits, and helping to support the day-to-day wholesaling activities of these individuals
- Consistently maintain top levels of activity
- Document each call and correspondence and identify trends in field feedback
- Keep abreast of changes in the market and incorporate that knowledge into conversations with representatives and managers. Stay current with competition and effectively communicate advantages and opportunities when presented with competitive situations
4
Experience For Getthere Product Support Associate Resume
- Fluent in Japanese and English (Essential)
- Investigate and resolve critical customer’s product issues
- Create technical documentation, through knowledge articles, blogs, wikis, and videos, for colleagues and customers
- Participation in predefined and limited number of weekend support is required
- Deescalate and handle critical customers’ interaction
- Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services. Provide consulting for customers on procedural issues and queries
5
Experience For Product Support Associate / Engineer Resume
- Manage internal and external escalations and safeguard customers in critical/escalated situations
- Root Cause Analysis of reported incidents and report errors to Development
- Analyse and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customising entries and hardware parameters
- Report errors and identify possible resolution to development support
- Share knowledge within a global team
- Create content for and maintain the technical knowledge databases
- Create check tools and workarounds for customers’ issues
6
Experience For Senior Product Support Associate Resume
- Write code corrections & workaround in ABAP/ JAVA
- Create supportability and analysis tools for customer use
- Because we have one of the best, dedicated teams in the industry
- Team player and self–starter, highly motivated, and results driven
- Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.)
7
Experience For BB&T Securities Product Support Associate Resume
- SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP BusinessObjects, etc.)
- Knowledge of business and financial processes
- Apply knowledge quickly
List of Typical Skills For a Product Support Associate Resume
1
Skills For Technical Product Support Associate Specialist Resume
- Passion for helping customers and improving their experience
- Work with changing priorities and deadlines
- Financial Services and/or accounting industry experience
- Experience working in a GMP environment
- Proven ability to work creatively and analytically in a problem solving environment Desire to work in an information systems environment
2
Skills For Technical Product Support Associate Manager Resume
- Experience using Zendesk or another help desk software solution
- Financial Services and/or accounting industry experience (Essential)
- Experience with tax research software highly beneficial
- Experience in HR functions such as Payroll an advantage
- Strong initiative and ability to self‐manage
- Support or administration experience in a networked environment
- Installation or maintenance experience with Enterprise software
- Experience in a call center operation, service, or product support role
3
Skills For Product Support Associate Contractor Resume
- Field and service experience relative to product lines represented
- Work experience required
- 1-2 years of related experience
- Customer service and/or product research experience
- Basic skill level in Excel, Word, SAP and AS400
- Demonstrates a high level of independence and creativity, and looks for opportunities to initiate and follow through on new projects and opportunities
- Proven ability to coordinate workflow
- CRM and MS Office experience
4
Skills For Getthere Product Support Associate Resume
- Review and recommend enhancements and changes to streamline policyholder communications to enhance customer experience as well as agent communications
- Relevant experience with a focus on Universal Life and/or Variable Universal Life products
- Improve the quality of the customer experience on a daily basis
- Experience in customer service, or a service orientated industry or position
- Willing and able to work overtime with a varied work schedule, including evenings and weekends
- Working knowledge of basic laboratory safety and record keeping
5
Skills For Product Support Associate / Engineer Resume
- Working knowledge of general laboratory procedures
- Operating systems (Windows Server, Linux, AIX, etc.)
- Programming Knowledge (HTML5, Java, Java Script, C++, ABAP/4 etc)
- Identifying customers’ needs, clarify information, research issue to provide solutions and/or alternatives
- Assist in researching, summarizing, tracking, developing and executing solutions for various remediations spanning the UL/VUL product lines
- Ensure all user submitted requests are answered, answering their questions, providing support and educating the audience on our product offerings
- Confidence training groups of people, including senior executives, for 30 minutes to an hour and answering their questions
- Working knowledge of basic laboratory safety and record keeping
- Working knowledge of laboratory safety and record keeping
6
Skills For Senior Product Support Associate Resume
- Object-oriented programming (Java, C++, ABAP, etc.) and programming logic
- Knowledge in Financial, Purchasing, Sales, Manufacturing and / or Supply Chain processes
- Keeps system operational by following established procedures; reporting malfunctions
- Responsible for the proper receipt, stocking and organization of product samples, including all necessary components and literature
- A crisp, clear and concise writing style for content/messages/emails, complete with correct spelling and grammar
- Willingness to provide support during some early mornings, late evenings, weekends and holidays
- Knowledge and proficiency using Microsoft Excel and Adobe
- Proficiency with operating systems (Unix or Microsoft Windows)
- Knowledge of object orientated programming (ABAP, Java, SQL)
7
Skills For BB&T Securities Product Support Associate Resume
- Working knowledge of general laboratory procedures
- Perform basic troubleshooting
- Series 6, 63 within 3 months of accepting the role
- Thrive in fast-paced challenging environment
- Keep records of all conversations in TS case handling database in a comprehensible way
- Provide product support to customers via phone, email and/or chat leveraging internal resources in a timely manner
- Work on cases/tickets according to established departmental practices
- Collaborate with other support teams involving integration between ONESOURCE products
8
Skills For GDS DL HRS Product Support Associate English Resume
- Maintain the Frequently Asked Questions for all products, and provide insightful tips and common troubleshooting steps
- Provide product support to customers via phone, email and/or chat leveraging internal
- Critical thinker who is a natural problem solver and has a never give up mentality
- Position requires approximately 0-10% domestic travel
- Availability to work until 9:00 pm ET and participate in after-hours support
- Reasonable knowledge of relational databases (Oracle, MS SQL or SAP® HANA)
9
Skills For Product Support Associate Resume
- Proficiency with PCs and desktop software
- Bias toward action and initiative
- Knowledge of systems integration
- A compensation package above average
- Continuous personal and professional growth
10
Skills For Technical Product Support Associate Specialist Resume
- Fluent Italian (written and oral) is required
- Ensure customer satisfaction by being a first level support interface with customers and providing on demand technical assistance on Cepheid Instruments and reagents
- Knowledge in any SAP product
- Fluent English and Spanish (any additional language would be an advantage - Portuguese, French, Italian, German, Russian)
- Fluent English and Spanish (any additional language would be an advantage - Portuguese , French, Italian, German, Russian)
- Fluent English and Portuguese (any additional language would be an advantage - Spanish , French, Italian, German, Russian)
- Knowledge of different phases of construction, specific equipment applications, features, benefits, operation and specifications required
- We’re ranked one of the hottest startups in NYC
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