Support Associate Resume Sample
Sandy Kuvalis
560 Hartmann Greens,
Chicago,
IL
+1 (555) 672 5113
Work Experience
Support Associate
05/2017
-
PRESENT
Los Angeles, CA
- Interaction with associates and customers
- Reports to the Dock Lead
- Extensive interaction with associates and management team
- Reports to the Merchandise Manager
- Prepares statements, letters, confirms, etc. for distribution to investors
- Prepares and modifies documents including correspondence, reports, drafts, memos and emails
- Maintains investor record keeping and communications
- Maintains Investor Services Matrix with each fund’s service level
- Maintains Investor Services’ investor communication distribution matrix
Project Support Associate
05/2012
-
02/2017
San Francisco, CA
- Answers recorded investor phone line, responds to investor inquiries and client inquiries about investors
- Maintains inventory of investor mailing supplies and orders supplies as needed
- Assists in gathering requested information for clients and investors
- Assists in preparation of reports for investor mailings
- Adds, updates, edits, and maintains investor data in partnership accounting database
- Prepares mail merges in Word for investor communications
- Keeps current with industry knowledge and best practices to effectively communicate with investors and intermediaries
- Review and analyze client’s quantitative portfolio data, legal documents, and other materials as part of project due diligence process
Seasonal Support Associate
01/2008
-
11/2011
New York, NY
- A comprehensive health care plan, available on start date
- Tuition assistance program
- Opportunity to participate in company sponsored retirement savings plans
- Paid time off including, vacation and designated holidays
- Experience in ARGUS, financial modeling, financial analysis, and market research
- Assist with the preparation of and write presentation and pitch materials for new business pursuits and Offering Memorandums
- Manage the due diligence and closing process for complex transactions
- Work experience in Commercial Real Estate
Education
Quinnipiac University
2002 - 2007
Bachelor's Degree in Veterinary Sciences
Professional Skills
- Strong computer skills, including ability to effectively use Microsoft Excel, Outlook, and Adobe Acrobat skills are required
- Excellent customer service skills Strong written and verbal skills Proficient in MS Office applications, especially Word and Excel
- Excellent interpersonal, communications skills, problem solving, speaking and writing skills
- Strong relationship-building skills, advanced negotiation skills and exceptional client focus
- Excellent communication and co-ordination skills and project co-ordination skills
- Position requires demonstrated, excellent customer service skills and the ability to work effectively under pressure
- Excellent interpersonal and influencing skills. Capable of building strong working relationships with all key partners
How to write Support Associate Resume
Support Associate role is responsible for customer, interpersonal, computer, organizational, technical, basic, software, troubleshooting, english, advanced.
To write great resume for support associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support Associate Resume
The section contact information is important in your support associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support Associate Resume
The section work experience is an essential part of your support associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support Associate resume experience can include:
- Good customer management skills with strong Customer facing experience
- Strong management and organizational skills. Ability to problem-solve effectively
- Demonstrates excellent organizational skills and the ability to prioritize work to accomplish goals
- Strong oral, written, and interpersonal skills and the ability to deal effectively with multiple constituencies in a fast-paced, dynamic work environment
- IT Skills - experience of using MS Office PC based system - Experience with MS Office suite (Excel, Power Point, Word, Outlook etc.) and windows based PC
- Demonstrated skills / experience in the following technical areas
Education on a Support Associate Resume
Make sure to make education a priority on your support associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support Associate Resume
When listing skills on your support associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support associate skills:
- Good verbal and written communication skills, telephone manner, team working skills, flexible attitude to work Good prioritization skills
- Effective and demonstrated problem solving & objection handling skills sufficient to address client and operational issues in a timely and effective manner
- Strong analytical & logical skills, problem resolution, analysis and documentation skills
- Outstanding communication skills (written, verbal, and visual); ability to understand how content is most effectively displayed to achieve audience engagement
- Coordinate multiple projects by multitasking and effective prioritization skills
- Good problem-solving skills and the ability to set priorities in a fast paced environment essential
List of Typical Experience For a Support Associate Resume
1
Experience For Project Support Associate Resume
- Excellent communication and interpersonal skills, patience, exceptional listening skills and a strong customer service orientation
- Demonstrate excellent customer service skills and effectively communicate with a wide audience
- Possess good, clear communication skills; verbal and written skills
- Excellent interpersonal skills with the ability to communicate effectively with all levels inside and outside of the organization
- Work well as part of a team. Demonstrated skill at interacting effectively with a diverse student body, faculty, and other staff members
- Strong technical skills, including media equipment maintenance and some routine repair experience
- Programming skills (e.g., Java, C ++, ABAP) and experience in data analysis
- JAVA programming skills, covering technologies such as JSP and Javascript with experience managing XML, WebServices, OData services
2
Experience For Client Support Associate Resume
- Solid skills in one or more of the following areas is desired
- Good problem solving and follow-up skills
- Proven technical aptitude, problem-solving and teamwork skills
- ) Strong typing skills
- Good filing and file retrieval skills
- Effectively express technical concepts and demonstrate clear and concise communication styles with varying levels of detail
- Demonstrates knowledge and skills to competently care for all assigned age groups: Adolescent (13-18), Adult (19-64), Geriatric (over 65)
3
Experience For Seasonal Support Associate Resume
- Work with the digital team and Community Managers to effectively resolve high priority member issues
- Good customer management skills; proactively anticipates, understands and responds to the needs of clients to meet or exceed their expectations
- Excellent verbal communication and professional telephone skills
- Exemplary communication skills (both written and oral) evidenced by background in preparing reports incorporating complex, highly technical information
- Strong customer service skills within a fast-paced, high volume environment
- Professional, with strong verbal and written communication skills
- Resourceful self-starters with strong interpersonal skills who are eager learners
4
Experience For Admin Support Associate Resume
- Demonstrated interpersonal and written/verbal business communication skills
- Excellent German and English skills (spoken and written)
- Other: Good communication, efficient use of computer software (Microsoft office), professional phone skills, ability to give thorough explanation
- Very strong MS Office skills: Excel, Word, PowerPoint
- Excellent interpersonal and customer service skills for internal and external constituents
- Demonstrated project management skills and ability to meet fluid deadlines
- Consistent and demonstrated organizational or event planning skills
- Good communication & presentation (soft) skills
5
Experience For Loan Support Associate Resume
- Proven track record of exceptional attention to detail and organization skills
- Manage many projects simultaneously and prioritize effectively
- Good mechanical and/or electro-mechanical skills
- Developing and using base/intermediate level skills for Windows Power Shell for use in trouble shooting Office 365
- Arranging meetings including co-ordination of Team Meetings and larger external events (event management skills required)
- Decision making, initiative and interpersonal skills are required
6
Experience For Info Tech Support Associate Resume
- Knowledge in HANA, SAP Cloud Platform, S/4 or Netweaver solutions including Basis skills or DBA
- As appropriate, participation in technical and soft skills training
- Competent PC and keyboard skills (including 10-key data entry)
- Knowledge of Excel and accurate typing skills
- Advanced desktop application skills including Excel, Word, MS Project, Access, PowerPoint, and Visio
- Experience in distribution and an experienced quote writer
- Prior customer service, telemarketing, call center or financial service industry experience helpful
- Ensures that the Institutional Advancement team is using Advance effectively and consistently with university requirements
- Time management, prioritization and multi-tasking capabilities; utilising available time efficiently to achieve effective and efficient results
7
Experience For Field Support Associate Resume
- Competent PC and keyboard skills (including 10 key entry)
- Well-developed listening and interactive skills to communicate detailed information and explanations
- Relevant experience or equivalent combination of education and work experience
- Enthusiasm, dedication to quality customer service standards and the ability to work effectively in a fast-paced, team-oriented environment are essential
- Open personality and professional communication skills
8
Experience For Management Support Associate Resume
- Fluent spoken and written English language skills are required
- Demonstrated ability to multi – task and maintains high productivity with shifting priorities as needed
- Language Skills: Fluent in English and at least one additional language - Spanish, French, and/or German
- Provide basic customer service skills
- Effectively and politely interface with the public
9
Experience For Operational Support Associate Resume
- Work effectively and constructively in a team situation with other technical support staff
- Quickly learn and retain technical skills and institutional knowledge
- Fluent German and English skills, knowledge in further languages beneficial
- Team-player mentality with tight-knit collaboration skills
- Customer orientation and focus, as well as skills to interact/collaborate with customer IT and LoB decision makers
- Communicate effectively, internally and externally, with appropriate discretion as required
10
Experience For Production Support Associate Resume
- Good level of advanced education and relevant experience in a similar environment
- Effectively troubleshoot and isolate technical issues in a timely manner
- Effectively communicate with stakeholders and service providers, both internal and external
- Knowledge of general computer skills
- Analysing customer’s non-technical queries, researching possible solutions and providing solid answers easily understood by the customer
- Understanding of DoD and Army C&A or IA policies, guidance, and best practices. IASO/ISSO/IAM experience
- Taking care of efficiency and effectiveness of SAP’s support processes
- Experience with API testing, functional testing, system integration testing and regression testing
- Experience working with and maintaining database systems and reports, as well as word processing, spreadsheets, and data entry
List of Typical Skills For a Support Associate Resume
1
Skills For Project Support Associate Resume
- Experience in a business or technical environment with proven troubleshooting skills
- Demonstrate excellent interpersonal and communication skills with the ability to quickly identify a problem and clearly explain the resolution
- Excellent verbal and written communication skills; high comfort level receiving inbound emails and making outbound phone calls to current customers
- Demonstrate proficiency in using computers in a windows environment which includes but is not limited to internet navigation and keyboarding skills
- Strong administrative skills; faxing. typing, data entry
- Strong organizational skills for managing multiple ordering requests and credit card statements
2
Skills For Client Support Associate Resume
- Proven ability to quickly diffuse escalated situations, effectively able to move customer past the emotional and into problem solving mode
- Strong communication skills and the ability explain technological solutions to colleagues possessing a wide range of computer knowledge
- Excellent listening skills with ability to analyze and determine member needs, overcome objections and recommend solutions
- Excellent organizing skills and ability to keep track of tasks
- Have strong research, investigation and evaluation skills, with a structured approach to problem solving
- Effectively prioritizing tasks, issues, and projects in a highly dynamic work environment that includes a global focus
- Demonstrated competency in CAD software (SolidWorks) and CNC machine programming (MasterCAM, Virtual Gibbs, SolidCAM, etc.)
- Strong interpersonal skills; ability to work with different areas and levels of the organization
- Good verbal and written communication, interpersonal communication skills
3
Skills For Seasonal Support Associate Resume
- Good customer service skills to meet customers demand and requirements
- Strong interpersonal skills and the ability to work with a team
- Proficiency in using PC Strong organizational skills
- Good level of communication and interpersonal skills
- Detail-oriented with a high level of accuracy and effective time management skills
- Excellent written and verbal communications skills are required at a professional level
4
Skills For Admin Support Associate Resume
- Computer knowledge, phone etiquette, and effective service skills
- Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels
- Probing, listening, problem solving, analytical skills
- Outstanding communication skills and ability to manage difficult conversations
- Programming skills in one of the major languages e.g. JAVA, C, C++, SQL,
- Demonstrating advanced skills in customer follow up, adhering to ITIL guidelines
- Developing and using base level skills for Unix account management
- Total experience at least 2 years out of which 1+ years of directly-related work experience in developing supporting or implementing software solutions
5
Skills For Loan Support Associate Resume
- Experience in fostering strong ongoing relationships with multiple audiences, especially faculty and teaching staff
- Good problem analysis and resolution, impact verification, troubleshooting, coaching and facilitation experience
- Sound budgetary monitoring and planning skills
- Experience performing z-Series Experience providing file transmission support on the z-Series, Windows and Linux/Unix platforms
- Be managed remotely, self-motivating, with broader thinking and analytical skills
- Other: Working knowledge of medical terminology, typing and computer data entry skills required
- Well-developed telephone, interpersonal, relationship building and customer service skills
- Other skills & competencies: open minded, multiple tasking, team player, self-motivated and result driven
6
Skills For Info Tech Support Associate Resume
- Basic computer skills including familiarity with Microsoft Office software required
- Analytical & problem solving skills and used to work customer orientated
- High level of operating system administration skills e.g. UNIX, Linux, Windows
- Superlative customer service and troubleshooting skills
- Customer support experience including outbound or inbound phone experience
- Foosball, ping pong and/or pool skills not required but appreciated J
- Technical skills required, include: SQL, Linux, Windows Servers, understanding of middleware components, the ability to support C#, java, VB systems
7
Skills For Field Support Associate Resume
- Foosball, ping pong and/or pool skills not required but appreciated :)
- Problem Solving & Communication Skills
- D. Collaborate in scheduling to effectively use shared laboratory facilities
- Basic computer skills including email, internet and spreadsheets
- Technical skills and knowledge needed in areas of: network and telecom troubleshooting, routers, TCP/IP, firewalls, VPNs, Voice services
- Successfully manage many simultaneous work items of changing priority; strong ownership, accountability, and attention to detail in all work efforts
- Analytical and troubleshooting skills; a desire to identify and resolve technical or process issues
- Software skills including MS Office and the ability to learn new software quickly
8
Skills For Management Support Associate Resume
- Professional conflict handling skills
- Result-driven achiever with exemplary planning and organizational skills, along with a high decree of detail orientation
- Effectively communicates technical and business ideas and information to others, including non-technical audiences
- Relevant work experience, including internship experience
- Interpersonal skills with ability to work independently and within a team environment
- Skills and knowledge related to and necessary for building maintenance
- Some basic Project Management skills like
9
Skills For Operational Support Associate Resume
- Prior Sales and/or customer service experience desired
- Language skills in both Japanese and English
- Work independently and multitask effectively while maintaining attention to detail
- Self motivated and ability to work effectively and efficiently with limited supervision
- Exceptional organizational skills and attentive to detail
- Proven customer experience in a dynamic environment
- Basic PC skills including Microsoft software
- Maintains high level of knowledge, and technical troubleshooting skills, in fields of expertise
- Professional experience as a trainee, 2+ years professional experience as an engineer
10
Skills For Production Support Associate Resume
- Advanced English skills (both written and oral) at least B2 level
- Proficient in Word and Advanced MS excel skills or at least intermediate level
- Communicate effectively the business impact when issues arise
- Meticulous attention to detail and exceptional organizational skills
- Work Experience: 1+ Years related work experience
- Prior experience providing technical support in a Help Desk or Desktop support environment
- Effectively interact with peers, management, and other internal and external points of contact
- Ongoing development of skills in troubleshooting mailbox issues, working towards independent troubleshooting on an intermediate level
List of Typical Responsibilities For a Support Associate Resume
1
Responsibilities For Project Support Associate Resume
- Proactive, creative and open-mind person with good organizational skills
- Troubleshoot conference and connectivity issues between conferencing devices using basic networking, pc, and audio visual skills
- Use troubleshooting skills in connection with information from the TDIS-PD inquiry screens
- Validating projected balances and confirming real time positions including intraday liquidity management
- Creating and maintaining validation programs and documentation following SOPs. Examples include
2
Responsibilities For Client Support Associate Resume
- Go above and beyond to deliver an amazing member experience by responding to e-mails, managing support tickets and answering phone calls
- Experience in test-driven development, unit testing, functional testing, system integration testing and regression testing
- Experience writing and editing documents, and taking minutes in meetings
- Directly-related work experience in supporting or implementing Success Factors Solutions or equivalent products in HRIS & Learning
- Experience using cloud-based tools including email, file storage, media creation, and collaborative editing
- Experience performing z-Series Production Control and Batch Support function using CA7/CA11 and equivalent scheduling tools
- Experience working with banking organization and basic knowledge of banking
- Experience with interacting with Small Business Banking clients and uncovering their needs
- Prioritize applications by creating appropriate batches for routing and expedited applications
3
Responsibilities For Seasonal Support Associate Resume
- Experience in servicing/deploying computer equipment
- Ensure all Eyes and Hands robotic steps are running and prioritize according to seasonal needs
- Knowledge of and experience with DOE nuclear facility safety including technical safety requirements, processes and reporting requirements
- Experience in using computers for word processing, databases, and spreadsheets
- Operate various equipment for high speed scanning, mail out, and metering mail
- Operate various equipment for high speed scanning, image review, book print, quality control, mail out and metering mail
- Good understanding of programming languages. Customer oriented person
4
Responsibilities For Admin Support Associate Resume
- Validates patient’s identity using qualifying information per department procedure
- Utilizes knowledge, training and experience to interpret procedures and make fundamental processing decisions
- Provide quality assurance in reviewing all requests prior to submitting to operations
- Threat Modeling and validating compliance to corporate security requirements
- Source pricing and stock availability from suppliers prior to quoting
5
Responsibilities For Loan Support Associate Resume
- Proven ability to build working relationships with a broad range of constituencies including faculty, business partners, and clients
- Demonstrated computer competency and preferably knowledgeable of relevant systems including word processing, database and spreadsheet software
- Experience with advanced event technologies, including but not limited to live production design, audio, projection, and lighting
- Small Business Credit submission experience required, including knowledge of SB and Agriculture underwriting and business development
- Relevant experience in servicing/deploying computer equipment
- Experience in servicing/deploying computer equipment
- Possess good judgment and common sense regarding the handling of HCP payments
- Proven ability in identifying and meeting customer needs
6
Responsibilities For Info Tech Support Associate Resume
- Can self-direct and prioritize among competing goals and are excited about initiating process improvements
- Experience managing relational databases and training end users
- Experience using project planning tools e.g. Microsoft Project to communicate milestones and critical path activities and responsibilities
- Previous experience in clinical packaging and/or labeling environments
- Experience with techniques, methods of troubleshooting end-user problems including set-up and support of software and hardware
- Laboratory or manufacturing operations experience requiring aseptic or ste1ile technique
7
Responsibilities For Field Support Associate Resume
- Experience with business lending product underwriting
- Overall 2+ years of experience in ABAP with a flair for debugging and performing root cause analysis
- Knowledge of and experience using SAP planning systems
- Experience working in a ContinuousIntegration / ContinuousDelivery environment and the associated processes and tooling
- Previous experience in training one-on-one and in a group setting
- Experience with technical troubleshooting of an application, preferably supporting software as a service (SaaS)
8
Responsibilities For Management Support Associate Resume
- Good understanding of standard business processes & scenarios for reporting
- Print list for charge nurse staffing planning just prior to shift change
- Strong knowledge Production Control and Batch Support function using CA7/CA11 commands/ operation and equivalent scheduling tools
- A strong understanding of Pearson College’s student (customer) culture and work ethic
- Walk potential members through the WeWork members experience, detailing their benefits and perks
9
Responsibilities For Operational Support Associate Resume
- Experience with Business and Personal Financial documentation review, including tax returns, financial statements, and ownership of business
- Relevant experience including internships
- Conducts data analysis, data validation, and system testing
- Previous experience in event planning and support required
- Applies good understanding of customer service techniques as required to address PC Oncall rotation is mandatory
- Performs necessary functions to ensure patient comfort and prioritize work load to facilitate an efficient work flow in the Operating Room
- Provide training class or classes to new Invoice Analysis & Validation employees, as assigned
10
Responsibilities For Production Support Associate Resume
- Support periodic re-evaluation of manufacturing processes to confirm their validated states
- Able to handle multiple and changing priorities along with fluctuations in workload
- Operate scanning equipment and biological hood HEPPA filter to open mail
- Ownership of intern experience and learning
- At least three years of consumer lending experience
- Coordinate / prioritize processing of critical customer incidents
- Collaborate and coordinate with other SAP customer community owners, moderators, etc. to ensure an amazing customer experience
- Prepare and consolidate relevant data and create a reporting in an appropriate format for recipients, e.g. top management
- Demonstrated track record of outstanding customer service
Related to Support Associate Resume Samples
Business Support Associate Resume Sample
Work Experience
• Daily operational management of Vendor’s performance
• Have an awareness of the modernization efforts within the GSS organization
• Facilitate discussions to determine key business needs and possible technology solutions
• Appropriately challenge and in...
Professional Skills
• Support the organization’s incident respon...
• Manage customer and stakeholder relationsh...
• Strong analytical and logical thinking ski...
Product Support Associate Resume Sample
Work Experience
• Actively manage open cases/tickets and ensure that all necessary follow-up is completed to provide resolution to meet department SLA’s
• Be a social media guru and create Knowledge Bases, blogs, wikis, and videos for colleagues and customers
• Fluent Russian (written and oral...
Professional Skills
• Strong attention to detail, analytical ski...
• Exceptional written and oral communication...
• Demonstrate customer service skills
Technical Support Associate Resume Sample
Work Experience
• Handle 20-30 calls per day from MicroStrategy customers, partners, and internal personnel
• Manage various Technical Support email inboxes, processing all incoming email communications
• Create and maintain online accounts for customers and partners to access secure MicroStra...
Professional Skills
• Strong oral and written communication skil...
• Excellent oral and written communication s...
• Strong verbal and written communication sk...
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...