Application Support Engineer Resume Sample
Clark Rosenbaum
4356 Schulist Prairie,
New York,
NY
+1 (555) 586 3548
Work Experience
Senior Application Support Engineer
01/2016
-
PRESENT
Boston, MA
- Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code to remediate known defects. Effectively escalate to Level 3 in-house and 3rd party support teams as needed
- Work with business and I.T. associates, and outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments’ additions and changes
- Work with business, I.T. associates and outside vendors to deploy, document and maintain the distributed application/middleware environments’ additions and changes
- Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications and middleware, as well as deployment of new software, enhancements, and patches across all environments and in conjunction with the project life cycle
- Work closely with internal and external teams within business and I.T. as well as outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments’ additions and changes
- Lead technical evaluations, proof of concept’s and/or provide technical recommendations within discipline
- Career Gap Analysis
- Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications and middleware, as well as deployment of new software, enhancements, and patches across all environments and in conjunction with the project lifecycle
- Troubleshoot & provide straightforward solutions to moderate to complex technical problems/issues of end users
Application Support Engineer
12/2010
-
11/2015
Boston, MA
- Knowledge of NewRelic / other monitoring utilities
- Familiarity with supporting database, application & web servers in a high-availability high-performance clustered environment
- Excellent written and oral communication skills in a fast-paced environment
- Collaborating with software engineers, DBAs, and nontechnical teams
- Provides software support or technical support services typically in a defined moderately complex project
- Conducts a wide range of moderately complex technical analyses to ensure that software meets or exceeds specified standards and end-user requirements
- Reviews system requirements and business processes; debugs and implements software solutions. Makes recommendations on process improvements
- Determines software support requirements
- Reviews software policies, standards and procedures and make recommendations for change
Junior Application Support Engineer
07/2007
-
07/2010
Philadelphia, PA
- Identify & recommend maintenance approaches to proactively reduce problems for end users
- Use help desk data records/tracking and related applications/infrastructure to effectively address user issues
- Review backlogs, analyze help desk data and resolve issues related to applications/systems
- Experience in software monitoring and experience with App Dynamics, Splunk and Solarwinds
- Experience in engineering support with ever increasing levels of responsibility in various industries
- Experience in a web based Content Management System (CMS) environment
- A working knowledge of HTML / XML
- A working knowledge of CSS, Javascript
- Familiarity with networking / DNS concepts
Education
Trinity University
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Be responsible for upgrades, performance monitoring, installations, diagnosing and troubleshooting system problems, disaster recovery testing and maintaining user accessibility
- Demonstrated: excellent customer service skills, strong technical trouble-shooting and problem solving skills
- Strong communication skills (soft skills could be more important than technical experience)
- Have strong analytical and troubleshooting skills, good communication and documentation skills
- Impeccable communication skills, with a strong ability to communicate at a high-level with clients as well as account management skills
- Experience in troubleshooting complex technical issues with excellent analytical and problem-solving skills
- Provide exceptional client support while demonstrating strong problem-solving skills and excellent customer service
How to write Application Support Engineer Resume
Application Support Engineer role is responsible for troubleshooting, technical, analytical, customer, software, application, interpersonal, scripting, administration, java.
To write great resume for application support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Application Support Engineer Resume
The section contact information is important in your application support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Application Support Engineer Resume
The section work experience is an essential part of your application support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Application Support Engineer resume experience can include:
- A strong critical thinker, a self-starter, motivated, and possess excellent troubleshooting skills
- Technical aptitude, professional presentation skills, and superior customer service skills
- 4) Good communication skills to interact with the client, other stakeholders on the ticket resolution status, prioritize work intake process
- Prioritise work effectively to ensure that priorities are met
- Able to effectively set priorities and work well under deadlines with a strong attention to detail
- Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities
Education on an Application Support Engineer Resume
Make sure to make education a priority on your application support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Application Support Engineer Resume
When listing skills on your application support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical application support engineer skills:
- Strong analytical background, troubleshooting skills and good understanding of IT Support model and concepts
- Demonstrated skills and experience in common software development practices & custom scripting (Linux scripts, APIs, SQL, Java, PS, process automation, etc.)
- Strong client-facing communication skills and experience
- Excellent problem solver with strong analytical skills and logical thinking
- Troubleshooting skills strong enough to be able to perform L2/L3 investigation and deliver resolutions
- Expert and proven analysis, judgment, decision making, organizational, and planning skills working in an autonomous and proactive manner
List of Typical Experience For an Application Support Engineer Resume
1
Experience For Senior Application Support Engineer Resume
- Excellent communication skills with team members and end users
- Excellent English, written and verbal, communication skills coupled with the ability to liaise with people internationally, through spoken and written channels
- Hands on and good organization skills
- Can do attitude with Excellent customer service skills
- Demonstrate the ability to work effectively both as an individual and as part of a team
- Experience in IT level 2 support. Experience in troubleshooting problems
2
Experience For Application Support Engineer, Senior Resume
- Does well with minimal “hands on” training and can pick-up new skills quickly and can “take the ball and run with it”
- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, Redshift, Kinesis
- Communicate effectively over variety of mediums including face-to-face, phone, and e-mail
- Other programming skills to develop tools – python , java or web development , .net any of these are desirable
- Strong skill on Process management, Quality management and Testing strategy
- Good skill on troubleshooting and incident analysis
- Develop skills to be able to build & deploy monitoring events
3
Experience For Data Analyst / Application Support Engineer Resume
- Natural problem-solving skills
- Any Java programming skills would be advantageous
- Strong understanding and experience in Unix or Windows
- Experience with Agile methodology, experience building large, scalable E-commerce applications
- Exceptional technical judgment, analytical, and problem solving skills are required
- Utilise software engineering skills to support company EM products
- Experience in working with at least one relational database management system with a strong knowledge of SQL standard language
- Experience in a similar role - working experience with Application support
- Mentor, provide oversight and assist the support team in building and enhancing support skills and capabilities
4
Experience For Associate Application Support Engineer Resume
- Appropriate written and verbal communication skills for a professional, technical environment
- Cross-Browser Debugging Skills
- Provide technical and business skills to upgrade customers to newer versions of the Aptean Product
- Effectively communicate needs of the team to department manager and escalate issues accordingly
- Microsoft SQL Server query skills
5
Experience For BIG Data Application Support Engineer Resume
- Plan workload activity against deliverables and monitor progress effectively
- XML, XSLT, Web Services/ SOA Skills
- Related experience with 7+ years total experience
- Related experience with 3+ years total experience
- Experience in development, architecture and/or client/server n-tier application experience required
- Strong experience with monitoring tools like Nagios, AppDynamics or equivalent
- Work with Product teams to make sure that new services and features can be effectively supported
6
Experience For Software Application Support Engineer Resume
- Professional communication skills via both phone and email
- Approximately 2-4 years’ experience working in a technical SAP role (more experience is not necessarily beneficial in the SAP context)
- Proven experience in Change Management processes
- Proven experience in Cognitive and Analytics
- Prior experience with Agile techniques nice-to-have
- Superior verbal communication skills with both internal and external customers
- Familiar with Computers and Operating Systems, with basic PC office automation application skills in MS Office
7
Experience For Technical / Application Support Engineer Resume
- Strong experience working directly with customers & ability to brainstorm concepts
- Familiar with Computers and Operating Systems, with basic PC office automation application skills in WORD, EXCEL, POWERPOINT, etc
- Superior written documentation skills
- Necessary industry experience and associated number of years of experience
- Demonstrated experience with Powerpoint, Word, Excel, and Microsoft Project
- Server administration skills - Microsoft Windows and/or Linux
- Work experience with ERP or other integrated business solution. Strong interest in technical details
8
Experience For Lead Application Support Engineer Resume
- Strong customer service and support experience
- Work closely with Tier1 team to help them troubleshoot effectively: consult, train, and mentor in order to transfer knowledge
- Skills and knowledge development in rare IT areas
- Extensive experience with 12/24V vehicle installation practises and aftermarket product experience
- Multi-task, effectively “switch gears” and manage multiple issues, actions, and time-critical tasks
- Working experience creating scripts to automate day-to-day operational tasks
- Implementing “hot-fixes” prior to new Service Pack release; Installing “hot-fix” or Service Packs and Software Patches
9
Experience For Junior Application Support Engineer Resume
- Understanding of computer architectures (server, storage and network) Experience Solving problems 3rd party application integration
- Understanding of and experience supporting on Microsoft Dynamics AX 2012 application
- Providing Java based Application / Product Support experience
- Scripting experience in bash, powershell or Windows batch
- Troubleshooting experience in a 24x7 high availability environment
10
Experience For Star CCM Application Support Engineer Resume
- Scripting experience (PowerShell, python, VB script)
- Working experience on data analysis, SQL/ PLSQL
- Working Knowledge of IT Hardware and Software, Experience with systems and IT operations
- Monitoring experience of a web application, database, JVM and logs (ELK/Splunk equivalent platform etc.)
- Working directly with the IT Lead to enhance operational efficiency and effectiveness of our global application landscape
- Experience in installing, configuring, maintaining and troubleshooting applications
- Experience working with SQL database, writing queries, identifying issues
List of Typical Skills For an Application Support Engineer Resume
1
Skills For Senior Application Support Engineer Resume
- Demonstrate the ability to work effectively both as an individual and as part of a team, prioritising workloads to meet tight deadlines (essential)
- Establish and build effective relationships with customers with excellent communication skills
- Strong attention to detail and have strong analytical skills. Anticipates issues and deals with them proactively
- Possess excellent analytical, troubleshooting, problem-solving, documentation, communication skills
- Excellent communication skills, including active listening and ability to clearly articulate
- Strong interpersonal, influencing and team working skills
- Good soft skills including influencing, presentation, facilitation and meetings, management & feedback
- Excellent troubleshooting, debugging, documentation, and communication skills
- Demonstrated and strong experience working with software engineering infrastructure, setup and deployment
2
Skills For Application Support Engineer, Senior Resume
- Orientation towards working with people Good analytical skills
- Strong structured and analytical problem solving skills
- An intuitive problem solving ability which leads to solution alternatives that reflect the analyst's diverse foundation of knowledge, skills and experiences
- Strong analytic, organizational and problem-solving skills
- Strong technical, analytical, communication, and IT skills, along with an understanding of trade fundamentals
3
Skills For Data Analyst / Application Support Engineer Resume
- Project Management and excellent Troubleshooting skills
- Solid internal/external client service skills including the ability to take ownership of escalated issues,
- Excellent communication, teamworking and interpersonal skills
- Applications administration experience, advanced application troubleshooting skills
- Excellent communication skills, written and verbal – Liaising between Vault Team, IT Service Desk, 3rd Parties and Offshore Development team
- Strong troubleshooting and diagnostic skills with the ability to think logically and analytically
- Strong interpersonal skills to interact with internal and external development staff
- Strong analytical, technical, interpersonal and communication skills
4
Skills For Associate Application Support Engineer Resume
- Quickly understand large systems, creatively solve problems, effectively prioritize, and execute tasks in a fast paced, dynamic environment
- Strong technical skills (SQL and Unix)
- The ability to take ownership of work, prioritise effectively and deliver to a high level of detail
- Excellent analytical and communication (Verbal and written) skills; process-oriented
- Strong IT Service Management process skills
- Strong Change Management Process skills
- Have software development skills in high-level languages (Python, Shell) and experience with databases
- Self-motivated with strong interpersonal, communication and organizational skills
- Strong administrative skills: organized, efficient and versatile
5
Skills For BIG Data Application Support Engineer Resume
- Strong analytical skills; ability to solve complex problems
- Strong analytical skills (problem solver)
- Customer orientation and good communication skills
- Excellent troubleshooting, project management, documentation, and communication skills
- Excellent analytical skills, especially in analysis of complex IT events or high-impact, complex projects
- Demonstrated analytical skills to troubleshoot and solve problems
- Good communication skill and experience to work with engineers around the globe
- Excellent Team skills, with ability to listen and contribute to discussions and meetings
- A self-starter with a proven ability to manage their own time and workload effectively
6
Skills For Software Application Support Engineer Resume
- Good French and English communication skills (Written and oral). [Important]
- Strong Leadership/directive skills
- Good organizational skills and the ability to manage a diversified workload
- Excellent communication, organizational and documentation skills and be able to interface with
- Scripting skills (Python preferably) would be beneficial
- Validated working experience in installing, configuring and troubleshooting UNIX /Linux based environments
- Proven experience developing tools and automations using scripting languages (e.g., Python, Perl, BASH, etc.)
- Strong experience in supporting, troubleshooting and/or implementing Java and Web-based enterprise applications
- Exhibits problem solving skills and shows flexibility in supporting evolution in
7
Skills For Technical / Application Support Engineer Resume
- Work on resolving support issues according to their severities, priorities, and age to maximize response time and resolution effectiveness
- Proficient computer skills including working with Microsoft Office (Visio, Excel, Word etc.)
- Technical experience in current Windows and/or Linux-based Server Operating systems required, including experience with IIS
- Proven hands-on experience deploying and maintaining complex, custom, multi-tiered application systems in a complex, global, online healthcare group
- Utilise monitoring, logging, source code and other information to effectively identify and diagnose the cause of incidents
- TCP/IP networking, troubleshooting skills
- Database experience (SQL server/ Oracle) with a good understanding of Stored procedures, and trouble shooting performance and data quality issues
- Guide less experienced support engineers in efficiently categorizing incoming application support issues by service and priority
- Strong Experience with Scripting, Data Migration and integration, SQL, MySQL, and working with API's
8
Skills For Lead Application Support Engineer Resume
- Proven experience in diagnosing and troubleshooting technical issues
- Strong SQL Database experience to run querying for troubleshooting
- Problem solving and troubleshooting skills with the ability to perform root cause analysis
- Proven experience working in Linux and Windows environment
- Prior experience with application support/problem solving in a technical environment
- Strong experience providing operational application support for Java-based and/or C applications
9
Skills For Junior Application Support Engineer Resume
- Proficient skills in using and setup of log management tools like Splunk, Tableau, SumoLogic etc
- Familiar with Computers and Operating Systems, with basic PC office application skills in Word, Excel, Power Point etc
- Proven experience in networking
- Proven experience in Linux & Windows platforms & basic operating system functionalities
- Strong experience automating server builds and software deployments via tools such as Chef, Electric
10
Skills For Star CCM Application Support Engineer Resume
- Triage & troubleshoot issues – leadership on key issues resolution, using application knowledge to validate, prioritise and manage issue backlog
- Successful application of CFD methods to meet real world goals in research or design. Flexible and willing to learn new skills
- Role is offering development of technical skills
- Expert technical skills in any of the following are desired
- Broad range of technical skills covering systems, security, and applications
- Good experience in database technologies including Oracle, SQL Server, DB2
List of Typical Responsibilities For an Application Support Engineer Resume
1
Responsibilities For Senior Application Support Engineer Resume
- Excellent troubleshooting, debugging and complex problem-solving skills
- Strong customer service skills while dealing with people at all levels (internal and external)
- 1 – 3+ years of progressive professional experience with demonstrated account management/SQL experience
- Superior writing skills for capturing knowledge, documenting bugs and creating stories
- Technical support experience including experience working in a large structured operational environment
- Effectively present technical topics to groups in a selling or training environment
- Exceptional analytical skills, troubleshooting, and problem solving ability
- Strong focus on providing the best user experience possible
- Good understanding on Payments domain - 3DS architecture and work flow– Good to have
2
Responsibilities For Application Support Engineer, Senior Resume
- A demonstrable ability to communicate effectively with all levels of staff, both orally and in writing
- Customer facing skills (ability to communicate clearly with customers via orally and written mediums)
- Proven experience executing enterprise-wide implementation of Kronos 7.x or Kronos 8.x in Payroll, Time, Attendance, Absence, and Leave modules
- Three (3) years’ of experience in Microsoft Windows and Excel required. Experience with ACL or another database query tool
- Effectively communicate and build relationships with business users and application developers
- Serve as a point of escalation and sustain effective communications with all stakeholders to maximize customer experience
- Good Experience with Application Servers/containers such as Tomcat / Apache / Jboss
- Good Experience with databases – Oracle/SQL Server, SQL query Developer etc
- Good to have Experience with SaaS and Enterprise environments
3
Responsibilities For Data Analyst / Application Support Engineer Resume
- Developer skills are desirable to enable occasional debugging and to support customers
- Windows or UNIX administration skills would be a added advantage
- Programing experience with C or Python would be beneficial
- Solid working knowledge and in-depth understanding of Microsoft Windows operating system platforms especially in Windows 2012/2016 server environments
- Some experience working with Microsoft SQL server and/or Oracle or relation object mapping tools (hibernate, OJB, etc.) and scripting tools
- Experience developing and deploying across multiple cloud technologies and managing infrastructure as code (AWS, VMWare, etc.)
- Experience using and supporting complex architecture environments consisting of custom applications and COTS
- Experience or exposure installing, configuring and administering Web-based applications, databases or open-source Projects
4
Responsibilities For Associate Application Support Engineer Resume
- Experience resolving system crashes and hardware related issues Understanding of modern IT production datacenter, hosting operations and End Users ecosystem
- Experience working with and supporting web services
- Experience working with mission-critical applications written using Java Ex: as both OC and AEM are Java applications
- Experience using HTTP debugging tools
- Solid understanding of client/server, networking and Internet technology fundamentals
- Information Systems experience working with the following systems: Oracle Exadata, IBM AS400 series, Windows, TCP/IP and SNMP network protocols
- Experience in working with Enterprise Faxing products
5
Responsibilities For BIG Data Application Support Engineer Resume
- Setup training schedules and drive upskilling to lower level engineers
- Good understanding of integration solutions such as MQ messaging and Message Broker, web services, and ETL
- Provide mentoring and training to less experienced team members
- Experience in providing mentoring to junior engineers as well as the customer’s staff
- Past programming experience and ability to learn new programming platforms
- Experience debugging and deploying applications in cloud and physical datacenter
- Experience building and managing Dashboards
6
Responsibilities For Software Application Support Engineer Resume
- Experience of monitoring IT environments using solutions such as System Center and PRTG
- Experience using browser developer mode, SQL and other scripting to troubleshoot, identify and isolate software problems
- Experience developing positive relationships with a wide variety of groups: sales, engineering, maintenance, management
- Experience in integrating and troubleshooting distributed systems in a Linux/Unix environment
- Experience installing and configuring COTS software applications
7
Responsibilities For Technical / Application Support Engineer Resume
- Experience with various clustering software such as Red Hat Clustering Service (RHCS) and Pacemaker
- Experience in reporting tools and data modeling
- Experience working with software monitoring tools, preferably ITRS Geneos
- Deep understanding of Object Oriented and SOA design concepts; Current experience developing fault tolerant applications in Java
- Experience of using and supporting a LIMS in an analytical laboratory is essential
- Experience with supporting/troubleshooting web applications
- Strong foundation in one or more of following technologies desired: Java, Groovy, Ruby, shell scripts SQL Server, and MySQL
8
Responsibilities For Lead Application Support Engineer Resume
- Able to thrive in a dynamic environment with shifting priorities
- Applications support or equivalent experience, incorporating
- Builds a strong relationship with other infrastructure teams including Unix SAs and DBAs
- Experience supporting a Saas environment product with external customers
- Strong foundation in one or more of following technologies desired: Java, Groovy, Ruby, JavaScript, JQuery
- Four+ years of experience supporting enterprise applications with high availability requirements
- Experience in the following technologies
- Possess working experience in any of ERP/MES/PDM/ WMS application implementation project
9
Responsibilities For Junior Application Support Engineer Resume
- Experience supporting a SASS environment product with external customers
- Firm grasp on how our applications and products work. Good understanding of data relationships. Apply knowledge as applicable
- Manage work and multitask to meet tight deadlines without losing sight of priorities
- Experience supporting at least 5 additional listed technologies (advanced level)
- Diagnose, identifies, isolates, and resolves issues in the production environment utilizing various maintenance tools, process and technical experience
- Alerts management to outages, priority issues, reoccurring problems and patterns with internal and external clients
10
Responsibilities For Star CCM Application Support Engineer Resume
- Experience in working, support and deployment of web application platforms especially Microsoft IIS 7/8 based applications
- Ninja caliber SQL experience. Conceptual and operational understanding of Mulesoft
- Past customer & software product support experience (well versed in problem resolution, user issues, providing application software and hardware support)
- Some experience with software development lifecycle methodologies, including Agile
- Experience working with software development teams to assemble custom application integrations & solutions
- Relational databases including experience of database design - preferably Oracle
- Experience of card processing security
- Experience of file I/O programming, especially with regards to extremely large files
- Experience with web debugging tools: Chrome Developer Tools, Charles, or Fiddler
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