IT Support Engineer Resume Sample
Vinnie Kuphal
7875 Stanton Summit,
Phoenix,
AZ
+1 (555) 912 0363
Work Experience
Senior IT Support Engineer
01/2018
-
PRESENT
Detroit, MI
- Developing and maintaining efficient & effective build deployment environment
- Provision of PC and/or Laptop
- Software deployment via LANDesk
- General voice & Data Cabling
- Physical & Virtual Server Infrastructure Estate Management
- Provision of local and distributed file services
- Provision of print services
- Exchange email services with Outlook client etc
- Provide knowledge within a virtual team
IT Support Engineer
06/2012
-
07/2017
Philadelphia, PA
- Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
- Work with the company’s helpdesk on assigned problem/IMAC tickets
- Small level project management
- Install and support Desktops, Laptops, provision Cell Phones and mobile devices
- Support Optel Serialization equipment in Manufacturing environment
- Peripheral devices, including printers, copiers and scanners
- Install telephones (Mitel)
- Support the Microsoft office suite
- Support Active Directory
Junior IT Support Engineer
03/2008
-
12/2011
Houston, TX
- Consult colleagues outside IT on IT requests not covered by standard procedures
- Onsite installation of IT equipment
- Cabling & patching
- Remote resource for 3rd level IT departments
- Manage other local peripheral hardware issues and requests
- Career Gap Analysis
- Using company established rules, prioritize end user’s requests and issues
Education
Doane University - Crete Campus
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Strong written communication skills with a high standard of user training documentation and technical procedure writing skills
- Strong interpersonal skills and troubleshooting skills
- Excellent documentation skills, including PowerPoint presentation skills to deliver a key message
- Strong knowledge of ITIL Service Management concepts and experience managing ITIL processes Excellent written and verbal communication skills
- Excellent communication skills and team skills
- Effective interpersonal skills essential, including the ability to communicate well with a wide variety of users, of very differing levels of IT skills
- Strong inter-personal and communication skills, communicating with diverse customers of varying levels of IT experience
How to write IT Support Engineer Resume
IT Support Engineer role is responsible for troubleshooting, technical, customer, english, interpersonal, analytical, communications, microsoft, training, software.
To write great resume for it support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Support Engineer Resume
The section contact information is important in your it support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Support Engineer Resume
The section work experience is an essential part of your it support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Support Engineer resume experience can include:
- · Strong communication skills and the ability to work effectively with people at all levels both technical and non-technical
- Fluent English language skills in speaking and writing and atleast basic German language skills with a willingness to improve
- Expert level skills with interpreting the needs of the requesters and effectively communicate the process
- Proven strong leadership skills and a successful track record of driving issues to resolution
- Demonstrated skill and passion for operational excellence. Strong logical-thinking skill, full of intellectual curiosity and high desire for self-development
- Demonstrated strong Microsoft Office skills including MS Excel, MS Word, MS PowerPoint and MS Access
Education on an IT Support Engineer Resume
Make sure to make education a priority on your it support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Support Engineer Resume
When listing skills on your it support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it support engineer skills:
- Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams
- Excellent presentation and communication skills to communicate effectively with customers
- Excellent interpersonal communication skills in order to effectively interact with technical and non technical employees
- Strong communication skills and the ability to work effectively with people at all levels both technical and non-technical
- Strong troubleshooting and analytical skills with demonstrated problem solving ability
- Robust troubleshooting and strong analytical skills with demonstrated problem-solving ability required
List of Typical Experience For an IT Support Engineer Resume
1
Experience For Senior IT Support Engineer Resume
- Strong Troubleshooting & Fault finding skills
- Customer service oriented team player whom possesses excellent organisational skills
- Good interpersonal skills to deal with our internal customers
- Good Spanish and English communications skills, in oral and written form
- Experience and Skills
- Work as part of a team with strong communication skills ?
- Strong communication skills in English and Hungarian is necessary
2
Experience For Associate IT Support Engineer Resume
- Excellent Database administration skills (Oracle, Sybase, SQL Server, MySQL)
- Excellent Web Servers skills (IIS, Apache, Tomcat)
- Excellent Web Services skills (SOAP, WSDL, XML)
- Excellent interpersonal skills, customer orientation, self-motivation, and the ability to work in a team are important
- Prioritize numerous issues with different severities, and effectively manage the resolution of all requests and incidents within acceptable service levels
- Proven analytical, problem-solving and documentation skills
3
Experience For Lead IT Support Engineer Resume
- Flexibility and strong customer-service focus as well as a demonstrable technical aptitude and a willingness to pick up and develop new skills
- Excellent communication skills with a commitment to unparalleled customer service
- Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology
- Working knowledge of Active Directory, Mac, Windows, and Red Hat Enterprise Linux (RHEL) operating systems; troubleshooting skills on Linux, Mac, and Windows
- Troubleshoot software and hardware issues using analytical, problem solving, and conceptual skills
- Be willing and able to research and learn new skills, systems, techniques, troubleshooting and other methods
- Network troubleshooting skills and this can range from handling WIFI to complex MPLS, broadband networks
4
Experience For Junior IT Support Engineer Resume
- Experience supporting productivity platforms with a desire for Google experience
- Experience supporting Microsoft Windows 7 or Windows 10. Experience with at least either Mac OS X or Linux
- Experience in IS, IT, or a computer support environment, or the equivalent combination of formal education, training and experience
- Strong experience with PC hardware and multiple versions of Windows Operating Systems
- Good experience with network devices including routers and firewalls and printers
- Clearly and effectively communicate to fellow team employees, users and vendors
- Basic Network skills are welcome (e.g. Cisco CCENT/CCNA)
- Proven experience working within an IT helpdesk team (1st / 2nd line support) for a multi-site business with a large customer base
- Proven experience working within an IT helpdesk or customer services team for a multi-site business with a large customer base
5
Experience For Line IT Support Engineer Resume
- The right mix of problem solving skills and a positive, service-oriented attitude
- Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures
- Ensure internal customer satisfaction by understanding end user issues and effectively applying the appropriate solutions
- Customer focused, and able to deal effectively with challenging customers
- Effectively manage high stress, demanding situations
- Demonstrates strong service ownership and a proactive attitude
6
Experience For Manual IT Support Engineer With Unix Resume
- Effectively troubleshoots and solves desktop IT issues
- Exceptional written and verbal skills in English
- Good proven background in Information Technology
- Exceptional written and verbal language skills in French and English
- Able to effectively balance time between day-to-day support work and other tasks
7
Experience For VIP IT Support Engineer Resume
- Strong knowledge of ITIL Service Management concepts and experience managing ITIL processes
- To effectively and efficiently identify the problem and resolve/or direct accordingly
- Good understanding of computer systems, technology and IT infrastructure (at least 2 years of IT experience)
- Exceptional verbal and written skills in English
- Superior Customer Service skills in dealing with all levels in a team environment
8
Experience For IT Support Engineer / Systems Analyst Resume
- A keen analytical mind and advanced problem-solving skills
- Proven experience in 2nd or 3rd line System/infrastructure and Network support
- Good knowledge and experience with security and data integrity management tools
- Linux system administration skills, preferably Red Hat
- Proven (+5 years) overall technical support experience as System Administrator, Engineer or another related role
- Proven work experience as a Technical Support Engineer, Server/Desktop Support Engineer
- Promoting and driving a passionate customer driven culture by ensuring a strong focus on delivery, execution and the customer
- Understanding and experience of using of SCCM
- Monitoring experience using Splunk or DynaCenter tools
9
Experience For A/V IT Support Engineer Resume
- Batching experience using Tivoli Scheduler (TWS)
- Providing excellent customer service to all internal clients of Capita Polska
- Understanding of an Identity Management system – Okta experience desirable
- Scripting experience with Python, Perl, Powershell or equivalent tools
- Scripting experience required e.g. Powershell, Bash, Python, Ruby
10
Experience For Executive IT Support Engineer Resume
- Working experience in handling/managing server room, equipment, cooling, monitoring, cabling, etc
- Experience installing, configuring, and maintaining networking hardware and associated equipment
- Experience in implementing and supporting Microsoft operating systems, wide variety of applications, and networking technologies
- Demonstrable track record dealing well with ambiguity, prioritizing needs and delivering measurable results in a fast moving environment
- Experience installing, configuring, and maintaining desktop & server hardware and associated equipment
- Experience working and coordinating with a distributed team and adept at working in an interrupt-driven environment
List of Typical Skills For an IT Support Engineer Resume
1
Skills For Senior IT Support Engineer Resume
- Have and maintain excellent communication skills, appearance and customer service skills at all times.People who applied for this job also applied for
- Strong analytical skills with demonstrated problem solving ability required
- Multi-tasker and has excellent organization skills, being able to prioritize and keep deadlines
- Strong Microsoft Desktop Support skills and experience with Windows 7 and Windows 10
- Possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations
- Strong analytical skills with a proven flair for problem solving,
2
Skills For Associate IT Support Engineer Resume
- Proven ability to operate in high pressure environments while successfully handling multiple competing priorities
- Excellent technology troubleshooting skills and logical thinking
- Excellent operating system administration & scripting skills (Solaris, HPUX, Windows, Linux)
- Excellent operating administration & scripting skills (Solaris, HPUX, Windows),
- Demonstrated ability to provide excellent IT support with strong troubleshooting abilities
- Good analytical skills, attention to detail and consistent follow through ensuring proper issue resolution
- Flexibility, practical and strong problem-solving skills
- Proven skills in PC repair, troubleshooting, deployment and liquidation
- Excellent problem solving skills with the ability to manage a problem through to resolution
3
Skills For Lead IT Support Engineer Resume
- Strong problem solving, judgment, organizational and communication skills
- Excellent troubleshooting and problem-resolution skills
- Excellent troubleshooting skills in complex software and hardware problems
- Excellent analytical and problem solving skills on technical level and ramp-up on technologies & programs
- Experience as a Mac Engineer with deep troubleshooting skills in Active Directory Mac environment enterprise
- Excellent problem-solving and superior customer service skills
4
Skills For Junior IT Support Engineer Resume
- Excellent oral and writing skills in both Greek & English
- Excellent analytical and problem-solving skills with a want to find and understand the problem
- Strong technical knowledge and skills in IT maintenance, installations and troubleshooting
- Good Microsoft Office support and use skills
- Excellent People skills and customer-oriented attitude with the ability to communicate at many levels
- Excellent follow-up skills to see tasks through
5
Skills For Line IT Support Engineer Resume
- Proven ability to support enterprise OS and application issues effectively
- Very good troubleshooting and problem-resolution skills
- Proven ability to operate autonomously in high pressure situations, to successfully handle multiple conflicting priorities,
- Strong advisory and problem-solving skills
- Excellent interpersonal and team building skills - willingness to work as part of a large group
6
Skills For Manual IT Support Engineer With Unix Resume
- Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors
- Solid technical skills across broad range of systems
- Excellent soft skills and user empathy
- Excellent analytical skills to quickly assess situations, their impact and options for resolution
- Good customer service skills,
- Strong organisation and planning skills with exposure to matrix management
- Effective communication skills via phone, chat and email ( in English)
- Effective communication skills via phone, chat and email
- Experience in determining effort, prioritising and scheduling requests, with the ability to adapt to changing priorities is essential
7
Skills For VIP IT Support Engineer Resume
- Excellent communication skills (both written and verbal) and ability to relate with users, service providers, and management
- Strong customer service skills with ability to thrive in an unstructured hands-on environment that demands a consultative approach
- Have strong and demonstrable troubleshooting and communication skills
- Strong customer engagement skills and executive support
- Strong problem-solving, creative-thinking, and management skills
- Strong analytical skills with regard to requirements analysis and troubleshooting, and improvement of IT environment and processes
- Troubleshooting skills on Linux, Mac, and Windows operating systems
8
Skills For IT Support Engineer / Systems Analyst Resume
- Managing customer issues, expectations and communicating effectively
- Scripting/programming skills (Powershell, Java, C++, etc.) are welcome
- Scripting skills such as Perl, Python, Powershell etc
- Outstanding communication skills - on phone, email, onsite, etc
- Scripting, powershell skills advantageous
- Troubleshooting skills, able to nail down tricky problems
- Demonstrated experience configuring, deploying, and troubleshooting Mac based laptops and/or desktops
- Directly related experience supporting help desk operations, including supervisory experience
9
Skills For A/V IT Support Engineer Resume
- 6+ months experience directly related to supporting help desk operations, including supervisory experience
- MillerCoors offers opportunities to acquire skills through training and education
- Effectively delegate tasks to L1 and L2 engineers ensuring an even distribution of workload
- An excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology
- Demonstrable knowledge of enterprise IT systems such as Exchange, Active Directory, SCOM, SCCM (Monitoring skills), Lync, and SharePoint
- Be a good communicator with a proven record of working in IT teams to deliver solutions to business teams
- Kills in PC repair, troubleshooting, deployment, and liquidation
- Experience in a computer hardware environment, or the equivalent combination of formal education, training and experience
10
Skills For Executive IT Support Engineer Resume
- Provide mentoring to other technicians in technical skills and service delivery
- Extensive communication skills, proactive and problem-solving
- Experience in a computer support environment, or the equivalent combination of formal education, training and experience
- Excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology
- Able to communicate effectively and develop partnerships with other departments within TMF Group on a local and regional level (including suppliers)
- Related experience, including experience with Sharepoint, Skype for Business Online, and 0365 based file/content and collaboration
- Troubleshoot basic to complex software and hardware incidents requiring a broad range of functional and technical skills
- Ensure an excellent IT experience and outstanding customer service satisfaction
List of Typical Responsibilities For an IT Support Engineer Resume
1
Responsibilities For Senior IT Support Engineer Resume
- Strong prioritization skills and able to follow process
- Strong prior experience of working in an IT support environment
- Good Polish and English communications skills, in oral and written form
- Good problem solving skills and troubleshooting process
- Proven business expertise and negotiation skills
2
Responsibilities For Associate IT Support Engineer Resume
- Managing expectations and effective communications with the most senior Executives in the company are key skill requirements
- Demonstrated experience in participation with developing incident and problem management frameworks and implementing said frameworks
- Experience supporting technology in a fast paced environment with direct customer service experience
- Experience with Microsoft and 3+ years’ experience with Mac
- Experience with LAN equipment and 3+ years’ experience with WAN equipment
- Ability self-direct, prioritize, and manage multiple tasks and priorities
- Demonstrated skill and passion for operational excellence and standardization
- Accepts direction from leadership with positive attitude Highly accomplished verbal and written presentation and communication skills
- Liaises effectively with external support as and when required to implement or resolve IT related applications
3
Responsibilities For Lead IT Support Engineer Resume
- Complete ownership of all IT related issues within the depot, and effectively communicate with customers on problem resolution
- Effectively able to manage policies, standards, resources, and ensures quality and timely delivery of required items
- Support an IT Service Desk and troubleshoot enterprise OS and application issues effectively
- Advanced business analysis, project management, and/or planning skills or certification
- Exceptional communication skills, both oral and written in English and Chinese
- Prior experience of Apple Macs / iPads / IOS support
- To speak effectively
- Manage multiple requests simultaneously effectively
4
Responsibilities For Junior IT Support Engineer Resume
- Major IT Skills
- Providing conference room support from testing AV equipment and connectivity prior to the beginning of meetings and being on standby if problems occur
- Scripting experience to automate processes
- Experience in implementing and supporting Microsoft operating systems, wide variety of applications, and networking technologies
- Experience in developing, improving and implementing processes and procedures
- Deal well with ambiguity, prioritizing needs and delivering measurable results in a fast-moving environment
- Integrate fully into their local office team, building relationships and fostering goodwill, participating in local initiatives where required
- Strong understanding of imaging technologies, including Microsoft Deployment Toolkit, SysPrep, Windows PE and Druva enterprise backup technology
5
Responsibilities For Line IT Support Engineer Resume
- Have previous experience in the IT industry administering/operating software engineering tools
- Experience troubleshooting and maintaining server operating systems 2003 – 2012
- Strong knowledge of common networking concepts such as switching, routing, DNS, DHCP
- Experience of managing, maintaining and troubleshooting VMware vSphere
- Administration or user experience with Performance Management Systems (data processing, parsing, database loading and export / visualization)
6
Responsibilities For Manual IT Support Engineer With Unix Resume
- Experience dealing and ensuring Service Level Agreements are agreed to
- Proven analytical, troubleshooting, and problem-solving abilities
- Experience managing and configuring common office equipment
- Knowledge of computer systems and networks, including skill in determining cause of technical issue and ability to resolve/troubleshoot such issues
- Strong security background including endpoint and network firewalls, antimalware software, security baselines (STIG, CIS, USGCB, etc), application whitelisting
- Solid understanding of basic networking and security concepts such as DNS, DHCP, SSL, VPN, and encryption
- Development experience in VoIP, web applications, Programming languages C++, Java, object oriented programming
- Experience of fixing and resolving hardware faults on desktop PC’s and laptops
- Intermediate proven knowledge in one of the following: Systems Administration, Networking, or Unified Communications Telephony Systems
7
Responsibilities For VIP IT Support Engineer Resume
- Expert proven knowledge in one of the following: Systems Administration, Networking, or Unified Communications Telephony Systems
- Demonstrable track record prioritizing needs and delivering measurable results in an agile environment
- Deep experience supporting laptops and in particular Mac operating systems
- Strong working knowledge in Operating System Software (Microsoft Windows Client and Server, and Mac)
- Professional experience servicing and supporting medium business networks and/or products in a Tier 2 support role
- Good networking knowledge (TCP/IP, Routing, DNS, Firewalls)
8
Responsibilities For IT Support Engineer / Systems Analyst Resume
- Provide strong customer service for internal IT teams as well as Business Partners and employees, working closely with the Server and Networking teams
- A good understanding of Internal networks (routing, DNS, DHCP, etc)
- Experience supporting and collaborating with remote/offshore teams and customers
- Previous experience of working in a customer facing IT Support capacity
- Experience of working in a multinational manufacturing company would be beneficial
- Strong understanding of Web technology including: http, HTML, CSS & Javascript
- Experience using Server and PC hardware (including network interfaces, hard drive configurations and installation of hardware components and drivers
- Demonstrable experience of the following networking concepts
9
Responsibilities For A/V IT Support Engineer Resume
- Experience of using a call-logging system
- Experience of running and writing SQL and bash shell scripts
- Ideally have experience providing IT solutions for software engineering design and development teams
- Previous experience of installing and configuring Jenkins and Atlassian tools (JIRA/Confluence/Crowd) is desirable
- Experience working with and troubleshooting TCP/IP network problems (basic level)
10
Responsibilities For Executive IT Support Engineer Resume
- Experience using Microsoft Operating Systems and tools is required
- Experience troubleshooting and supporting Citrix XenApp and/or XenDesktop
- Good knowledge of Microsoft Operating systems including servers and desktops
- Good knowledge of supporting Mobile devices, Network printing and devices
- Good understanding of Microsoft based systems including Windows 7, Windows 10 and Server 2008, 2012
- Experience in Manufacturing &/ Non-manufacturing areas (Tester PC, machine PC, ACS Control box, Turnstile)
- Experience working in a busy and fast paced environment is essential
- Manage multiple tasks and priorities in a fast paced and changing environment
Related to IT Support Engineer Resume Samples
Contracts Engineer Resume Sample
Work Experience
• Track record (past 8 years): Experience in PMC / EPC organizations in the field of refinery / petrochemicals industries in handling contract administration work for major projects of value not less than US $500 million each
• Experience in all aspects of contracts management as related to typical p...
Professional Skills
• Organisational skills - able to prioritise
• Good organizational, experienced in risk m...
• Positive, motivated attitude with proven c...
IT Helpdesk Support Resume Sample
Work Experience
• Receives, tracks, responds and resolves OfficeMate Customer Care calls
• Provides training and support for simple to complex technical issues related to OfficeMate and OfficeMate Enterprise software
• Identifies technical issues through problem duplication and manipulation of...
Professional Skills
• Excellent communicator with strong time ma...
• Excellent analytical interpersonal, time m...
• Excellent written and verbal communication...
Principal Support Engineer Resume Sample
Work Experience
• Support combat systems and other external
• An individual contributor who provides advance remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities
• ...
Professional Skills
• Anticipate expectations of both internal a...
• Preference: Prior Avaya, exposure in servi...
• Strong troubleshooting and debugging skill...
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...