Asset Protection Manager Resume Sample
Tamia Waelchi
2617 Ben Forest,
Boston,
MA
+1 (555) 289 6195
Work Experience
Asset Protection Manager
06/2017
-
PRESENT
Philadelphia, PA
- Proactively monitor controls and conduct local and remote surveillance to identify possible dishonest activity – internal and external
- Complete store visits and Asset Protection audits designed to reinforce Asset Protection policies, procedures and compliance to company standards
- Direct stores and recommend strategies to reduce loss and increase profitability
- Proactively identify district safety and shrink opportunities and create / administer plans for improvement
- Use the exception based reporting system to identify dishonesty, profit erosion and shrink opportunities
- Conduct dishonest associate related investigations and interviews
- Partner with the Operations District Manager, Human Resource Talent Manager and Merchandising Specialists to help achieve company goals
- Communicate regularly with business partners to ensure understanding and compliance of Asset Protection matters
District Asset Protection Manager
01/2012
-
04/2017
New York, NY
- Foster a culture of profitable selling through training and leadership
- Attend inventories, evaluate store results and initiate appropriate actions to reduce shrink and increase sales
- Manage external investigations (Vendor Fraud and Organized Retail Crime, Etc.)
- Act as a liaison between Weis Markets and local, state and federal law enforcement agencies
- Professionally represent Weis Markets in court hearings and mediations
- Analyze and evaluate people and situations and provide direction to impact performance
- Identify ongoing Asset Protection needs and provide recommended actions and resources
- Hire, train and mange ORC associates. Monitor program status and productivity
- Manage Federal and State regulatory standards. Direct stores on corrective actions to be taken
Senior Market Asset Protection Manager
04/2009
-
12/2011
Dallas, TX
- Ensure all Asset Protection technology is operational and physical security guidelines are being executed in order to reduce and prevent inventory shrink
- Respond to 24 hour emergency scenarios and provide clear direction in order to support stores
- Enforce policies and procedures in a professional and impactful manner through consistent accountability practices
- Effectively manage time and scheduling to best suit the company’s needs
- Drive the company safety program in partnership with district and store leadership
- Responsible for key P&L categories relating to Asset Protection and expense control
- Conduct detailed P&L reviews with the District Operations Manager and use financial data to achieve and measure results
- Orchestrate key public safety functions and physical security standards for all new store openings, remodels and special events
Education
Upper Iowa University
2005 - 2009
Bachelor's Degree in Criminology
Professional Skills
- Strong multi-tasking ability, utilizing time management, organizational, and prioritization skills
- Possess strong interpersonal skills to deal effectively with a wide variety of people both in person and over the telephone
- Computer proficiency in spreadsheet software, word processing, and strong writing and verbal skills
- Exhibits strong leadership skills and abilities
- Strong interrogation/interviewing skills
- Excellent interpersonal skills to interact with a variety of internal and external customers and vendors
- Outstanding problem solving, analytical, interpersonal and listening skills
How to write Asset Protection Manager Resume
Asset Protection Manager role is responsible for software, microsoft, training, retail, organization, reporting, credit, auditing, security, payroll.
To write great resume for asset protection manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Asset Protection Manager Resume
The section contact information is important in your asset protection manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Asset Protection Manager Resume
The section work experience is an essential part of your asset protection manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous asset protection manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular asset protection manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Asset Protection Manager resume experience can include:
- Problem solving, critical thinking, and investigative skills
- Demonstrated experience with common security systems (CCTV, Card Access, Burglar, and Exception Based Reporting)
- Advanced SQL data mining skills
- Possess a unique combination of analytic knowledge, presentation, and customer-facing skills
- Highly efficient organization and planning skills
- Some in-person and telephone investigational interviewing skills
Education on an Asset Protection Manager Resume
Make sure to make education a priority on your asset protection manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your asset protection manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Asset Protection Manager Resume
When listing skills on your asset protection manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical asset protection manager skills:
- Possess good communication skills, both oral and written as well as the ability to make effective presentations before groups
- Demonstrated success in a position of leadership and authority and effectively manage in professional work environment
- Solid conflict management skills with the ability to work alone in stressful situations
- Experience working effectively in a multi-site team environment
- Problem-solving, critical thinking, and investigative skills
- Sound judgment/problem solving and decision making skills
List of Typical Experience For an Asset Protection Manager Resume
1
Experience For District Asset Protection Manager Resume
- Analyze store security needs and deploy resources (e.g., uniformed guard, AP specialist); supervise to ensure effectiveness
- Ensure the implementation and effectiveness of all division and corporate asset protection related programs and strategies
- Multi-store format retail AP managerial experience
- Maximize sales and sales margins
- Reduce customer and associate dishonesty by initiating action to identify high theft areas and by investigating and apprehending individuals involved in both internal and external theft
- Implement corporate and divisional service, merchandising and operating requirements
- Develop, implement and assess weekly work schedules and adjust those schedules as necessary
- Communicate and collaborate with corporate associates to support asset protection initiatives
2
Experience For Multi Unit Asset Protection Manager Resume
- Work with associates to manage all common associate areas (e.g., break rooms and training areas) to ensure they are inviting in appearance and reflect “Our People Are Great” initiatives
- Maintain flexibility to work any shift and weekends on a regular basis
- Familiarity with asset protection terms and processes
- Make independent judgments with minimal supervision
- Partner with district manager and coordinators to assist in the execution of business plans
- Provide asset protection support as directed by the division AP manager
- Conduct internal and external investigations and report findings to appropriate stakeholders
- Analyze asset protection functionality of stores and partner with management and associates to remedy deficiencies
3
Experience For Senior Market Asset Protection Manager Resume
- Represent the company’s interests with local, state and federal law enforcement
- Be point of contact for district store management and associates for asset protection related needs (e.g., training, investigations, asset protection equipment needs and repairs, security officers and AP specialists)
- Assist in ensuring vendors install AP equipment to company standards in new/remodeled stores
- Support adherence of company best practices as directed by division AP manager
- Testify on behalf of the company in hearings and court actions
4
Experience For District Asset Protection Manager Midland Resume
- Maintain on-call availability after hours and on weekends to provide direction and response to critical events
- Travel to stores regularly to ensure execution of AP initiatives; maintain availability after hours and on weekends
- Maintain risk register of physical security reviews and work with relevant Vodafone Local Markets and stakeholders to drive physical security improvements
- Complete physical security audits as part of Group Enterprise Customer requirements to ensure compliance to contractual, legal and/or regulatory requirements
- Provide advice on physical security requirements related to suppliers or outsource partners
- Act as single point of contact for all matters relating to International Travel Security, inclusive of security awareness campaigns, coordination of precautionary measures and incidents management for Group Enterprise staff
- Act as single point of contact providing expert advice for large scale Group Enterprise events
- Regularly reviews Asset Protection exception reports, and all other applicable reports
5
Experience For Saks Fifth Avenue Asset Protection Manager Beverly Hills Flagship Resume
- Trains individuals (store manager, ASM’s etc.) on utilization and application of paperwork reports
- Interviews all Asset Protection candidates. Conducts and supervises training for Asset Protection associates on a continual basis. Provides direction for Asset Protection associates
- Ensures all Asset Protection related activities and incidents are documented and communicated in a timely manner. Provides Regional Asset Protection Manager and Store Manager with current reports and information
- Conducts assessments and generates reporting and actions plans for Loss Prevention and opertional performance that impacts shortage control, and actively works with the store team in the development and implementation of action plans to improve performance."
- Leads and embeds the Loss Prevention Five Play Strategy and develops Loss Prevention action plans, strategies, and projects using common tools, processes and language (Loss Prevention Portal, Loss Prevention Metrics, Shrink and Safety results)"
- Influences stores’ operations leadership to continuously enhance performance of shrink and safety
- Conduct regular store inspection checks insuring compliance of all operational processes related to shrink reduction, loss controls and physical security; assist in follow-up action plans or maintenance calls as needed
- Monitor in-store, Banner office Asset Protection Shrink Programs and Distribution Center security programs (as directed), and make recommendations to ensure effectiveness
- 15 - 25 Stores
6
Experience For Asset Protection Manager Toronto Resume
- Build a cohesive and supportive relationship with stores’ District Manager partners
- O Oversee Asset Protection responsibilities for a group of approximately 5-8 stores in assigned area. Constant communication with store management teams to ensure issues are being addressed in a timely manner
- Provide training and leadership of the Asset Protection team
- Protect company assets Control and minimize loss and ensure store safety, by conducting internal and external investigations
- Supervise and manage the daily operations of the Asset Protection department
- Maintain a safe environment for customers, employees, and visitors through personnel participation, supervision and support
- Reports any information that poses risk to the best interest of the Company for investigation. Provides guidance and direction during this investigative process
- Proactively identifies and reports on potential and actual exposure to loss of Company assets. Develops means to minimize risk, ensure compliance to Company policy and provide guidance to store personnel on detecting and preventing loss
- Establishes and maintains communication avenues with Store and District Management, the Asset Protection Solutions (APS) department, key Company stakeholders, and outside agencies to ensure that established Asset Protection goals and objectives are being met to minimize loss of profits
7
Experience For Multi Asset Protection Manager Resume
- Manages third party contracted guard force to ensure training on and adherence to policy and procedures. This includes but is not limited to developing and implementing post orders, training, and scheduling
- Provides guidance and programmatic oversight to other team members, including but not limited to APS team members in the field
- Ensures store security objectives are consistent across all business units, including Duane Reade
- Manages budget to plan and performs financial analysis of asset protection program across the enterprise in order to recommend and implement cost savings
- Where applicable, develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace
- Collaborates with accounts payable, store managers and within APS to ensure payments are made to vendors within set time frames
8
Experience For Saks Fifth Avenue Asset Protection Manager Resume
- Collects data from Results department regarding charges to the stores. Sorts and distributes market and district specific charges to the field. Reviews data exceptions to ensure budget adherence
- 2 – 4 years’ experience in an asset protection role
- Experience in an asset protection supervisory or manager capacity
- Plan, prioritize, conduct and report on fraud investigations. Present findings to internal departments, clients and law enforcement
- Promote a shrink elimination culture with all levels of Outfitters through proactive asset protection education, awareness, and training
- Analyze internal processes for risk; reviews and recommend changes to business practices and record keeping
- Knowledge of developments in the security industry that relate to role responsibilities/functions of asset protection
- Conduct review meetings with the Regional Operations Directors and District Managers to discuss current shrinkage trends and issues
9
Experience For Area Asset Protection Manager Resume
- Proactively identify, game plan, create procedures, and influence change on operational processes or training gaps that are causing profit loss or shrink to the retail environment
- Objectively audit the store to measure execution of divisionally consistent asset protection programming and retail store procedures
- Ensure the safety and security of the property and people
- Identify, investigate, and develop case files on internal and external criminal activity to minimize loss to the company and prevent reoccurrence
- Partner with the inventory control team to identify and mitigate sources of inventory loss within the retail store
10
Experience For Asset Protection Manager Madison Avenue Resume
- Leverage the Distribution Centre (DC) Asset Protection Manager to assist in resolution of DC root caused shrink issues
- Support divisional Asset Protection initiatives evolve & advance the AP program
- Develop professional working partnerships with regulatory agencies, police, local AP departments, and store Outfitters to leverage overall improvement to retail operations
- Possess or be eligible to acquire a restricted and non-restricted Possession and Acquisition License (PAL) through the Canadian Firearm Centre
- Possess or be eligible to acquire provincial Security Guard license
List of Typical Skills For an Asset Protection Manager Resume
1
Skills For District Asset Protection Manager Resume
- Effectively manage scheduling, daily responsibilities and payroll for Asset Protection Investigators
- Effectively communicate in verbal and written form with all members of the organization
- Experience as a Loss Prevention Manager or equivalent Loss Prevention retail experience
- Advanced MS Excel skills: e.g. pivot tables, data file import/export, formulas required
- Experience with spreadsheets, databases and word processing programs (creating documents, entering data, formatting text)
- Experience analyzing, evaluating, and/or presenting information to support teams
2
Skills For Multi Unit Asset Protection Manager Resume
- Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Conducts ongoing performance reviews
- Clear and strong understanding on federal and local law bank regulations, policies, and physical security standards
- Experience interacting with law enforcement on investigations
- Experience handling confidential information (for example: HIPPA, PCI, Waste, Fraud, and Abuse documentation and records
- Demonstrate an awareness, understanding and support of all company, store and department policies, procedures and guidelines
- Efficient planning, prioritization and implementation of detailed instructions
- Experience operating asset protection systems and facility equipment
- Experience working with security systems, such as CCTV, card access, and fire intrusion alarm systems
- Achieve fraud loss targets for metrics for measuring effective fraud prevention, detection, and investigation
3
Skills For Senior Market Asset Protection Manager Resume
- Strong understanding of UK and European investigative methods and models
- Demonstrate the ability to analyze situations, provide direction, communicate expectations and coach to achieve desired results
- Timely, legal and effective
- Design and implement store operation policies and guidelines applicable to L’Oréal's operated POS
- Monitor In-store security programs (where applicable) and makes recommendations to ensure effectives of these programs
- Professional experience with remote investigative methods
- Supermarket or comparable experience
- Three or more years of retail asset protection experience is required
- Experience in retail loss prevention
4
Skills For District Asset Protection Manager Midland Resume
- Fraud management, business intelligence or analytics experience
- Experience with business, financial and/or data analysis
- Experience supporting the LP, Sales Audit or Fraud Management function of an e-commerce or retail merchant with a service provider mindset
- Be able to prioritize multiple tasks/activities at one time
- Retail asset protection/loss prevention multi-unit experience
- Interface and maintain effective partnerships with all business partners and associates in a team - oriented environment
- Experience in loss prevention / asset protection
- Experience and industry certification for investigatory employee interviews is desirable (WZ)
5
Skills For Saks Fifth Avenue Asset Protection Manager Beverly Hills Flagship Resume
- Experience with Structured Query Language (SQL) is desirable
- Wicklander – Zulawski certified, or commiserate interview experience. CFI eligible
- Hiring preference is also given to candidates who have completed their LPQ or LPC Certification and have completed Wicklander Interview/Interrogation Training
- Working knowledge of CCTV, alarm, access control and locking systems
- Varying types of areas urban vs rural within one Division
6
Skills For Asset Protection Manager Toronto Resume
- Willing to travel at least 20% of the time for business purposes (within state and out of state)
- Willing to travel locally up to 50% of the time for business purposes (within state and out of state)
- Indirectly managing team members, including assisting in the development, training and assignment of work/projects to other team members
- Drive results by setting challenging/realistic goals/objectives for APMS/staff
- Assign associates to tasks and supervise them in performance of work, setting goals, meeting objectives and Albertsons’ core values
- Assign associates to tasks and supervise them in performance of work, setting goals, meeting objectives and Safeway/Albertsons’ core values
- Ensure training programs for Security/Loss Prevention, Security Department and all other Area personnel including new-hires
7
Skills For Multi Asset Protection Manager Resume
- Prevent the loss of company assets by being alert and identifying suspicious internal or external activities
- Provide training and leadership for the LP team developing leaders of the future
- Adapt to the ever-changing retail environment while working in a cross-functional team environment
- Supports training and coaching in stores for sales staff on asset protection, theft identification, operational deficiencies and safety
- Participate in law enforcement networking meetings; including attendance at ORCA meetings within the assigned area(s)
- Foster a culture of profitable selling through training, development and leadership
- Success multi-tasking and handling diverse situations; ability to work independently and detail oriented
- Displays willingness to make decisions; includes appropriate people in the decision-making process
8
Skills For Saks Fifth Avenue Asset Protection Manager Resume
- Investigate store issues, including but not limited to workplace violence, wage and hour issues, etc
- Investigate both internal and external issue while working closely with Labor Relations, Human Resources, and Legal
- Formalized interview training; i.e. Wicklander or Reid
- Proficient in MS Office including Outlook, Word, and Excel
- Oversee security for all of Uber’s assets around the globe, including advanced technologies
9
Skills For Area Asset Protection Manager Resume
- Develop reporting metrics to provide bigger insight into risk
- Develop and maintain positive working relationships with store management to address asset protection issues
- Use exception based reporting systems to identify dishonesty, profit erosion and shrink opportunities
- Actively provide guidance and support to stores regarding emergency situations and critical incidents
- Liaison with law enforcement on cases involving suspected criminal activity
- Voucher fraud prevention, detection, tracking, and support for retailers
- Fleet and Driver Safety program support, tracking, and documentation
10
Skills For Asset Protection Manager Madison Avenue Resume
- Maintain knowledge of corporate and divisional merchandising plans, expectations and timetables
- Verify electronic article surveillance (EAS) is being utilized and maintained
- Prepare missing merchandise reports
- Success supporting a diverse team of AP professionals in implementation of business-centric strategies
- Ensures that all associates receive Asset Protection awareness training
- Exception based reporting
List of Typical Responsibilities For an Asset Protection Manager Resume
1
Responsibilities For District Asset Protection Manager Resume
- Protect eSecuritel and Client assets by minimizing overall risk, including financial, regulatory, lawsuit, and fraud loss exposures while providing optimal customer service
- Prior experience testifying in court
- Experience in loss prevention/ asset protection
- Pursue investigations involving law enforcement and testify in court as required
- Establish and maintain positive relationships with internal stakeholders and clients. Provide excellent customer service in response to fraud incidents reported from multiple external sources
- Participates in training and facilitation designed to increase awareness of all asset protection related programs with store management and staff
- Provides guidance and programmatic oversight to other team members, including but not limited to, APS team members in the field
- Identify and apprehend shoplifters in strict accordance with L Brand’s Shoplifting Apprehension Policies and Procedures
2
Responsibilities For Multi Unit Asset Protection Manager Resume
- Identify and apprehend individuals involved in shoplifting and Organized Retail Crime
- Approx. 20-50% travel required, often with little advance notice; including air travel
- Approx. 20-50% travel required, often with little advance notice; including air
- Compliance with driving policy
- Interview training (Wicklander/Reid)
- Provide periodic reports for Management that track success of the fraud prevention measures
- Implement fraud prevention controls and strategies, such as processes, procedures, and systems. Contribute to the development of system requirements, new implementations, and other projects
- Maintain expert knowledge and stay abreast of existing, new, and emerging trends, products, and regulations within the telecommunications, insurance, and fraud industries
- Assist in developing and training of the eSecuritel community in fraud prevention/detection methods. Work with training manager to develop Fraud Training curriculum; lead training sessions on fraud awareness and processes
3
Responsibilities For Senior Market Asset Protection Manager Resume
- Work with Store Management and Inventory control to resolve any inventory discrepancies
- Conduct investigations for unresolved issues
- Supervises DC Asset Protection Specialists and contract security processes. Sets goals, provides feedback, provides associate training and administers coaching/counseling as needed
- Supervises and monitors the physical security of DC. Manages and assist overseeing the testing of burglar, fire, key/core processes, visitor management and access system; develop and maintain a compliance program to control visitor, vendor, driver, and non-employee access
- Manage safety training and awareness programs for the DC, including accident investigation, safety inspections and reporting. Manages AM and Safety orientation for new hires. Oversees a first aid response team and first aid/defibrillator certification process
- Under general direction, responsible for conducting thorough and timely investigations related to theft and/or loss within the supply chain, resulting in successful conclusions
- Possess intermediate Microsoft skills (i.e. Office, Excel, Outlook, Word, PowerPoint)
- Responsible for mitigating and reducing shrink to include specialty grocery retail store best practices, theft and fraud by customers and employees
- Assist with developing and managing company asset protection programs
4
Responsibilities For District Asset Protection Manager Midland Resume
- Ensure execution and compliance of all asset protection initiatives and shrink reduction programs
- Make regular inspections of facilities and reports gaps in security processes and systems
- Collaborates with field and store staff to identify loss opportunities and recommend resolutions
- Communicate and work cooperatively with store and law enforcement personnel
- Conduct employee and criminal investigations in partnership with Human Resources, as necessary, for store and facility related issues and compiles documentation related to comprehensive investigations into a variety of risk or loss situations
- Ideal 10+ years professional experience with multi location responsibilities
- Ideal grocery retail experience
- Proactively monitor controls to identify and resolve employee theft
5
Responsibilities For Saks Fifth Avenue Asset Protection Manager Beverly Hills Flagship Resume
- Liaison between company and law enforcement agencies
- Complies and maintains asset protection case files
- Extensive travel required as necessary
- Wicklander/Zulawski certifications required in interview and interrogation techniques
- Applies knowledge of federal, state, and local laws as they relate to the rights of team members and non-employees
- Establishes and maintains communication avenues with Store and District Management, the Asset Protection Solutions (APS) department, key Company stakeholders, and outside agencies to ensure that established Asset Protection goals and objectives are being met to minimize loss of profits and achieve comprehensive loss targets
- Manages third party contracted guard force to ensure training on and adherence to policy and procedures. This includes, but is not limited to, developing and implementing post orders, training, and scheduling
- Reviews budget-to-plan and performs financial analysis of asset protection programs across the enterprise in order to recommend and implement cost savings initiatives
6
Responsibilities For Asset Protection Manager Toronto Resume
- Effectively utilize all investigative tools (Retail 20/20 and other data analytics, cameras, etc.) to identify theft trends
- Ensure proper preparation, maintenance and retention of all reports, evidence, files and records in accordance with company guidelines and local jurisdiction
- Ensures store security objectives are consistently applied based on location needs
- Analyzes and distributes Area and District specific data to the field. Reviews data exceptions to support strategy implementation aligned with operational goals and objectives
- Supports all business units within the geographic territory of responsibility and provides the designated service level agreements established to drive APS consistency and awareness around safety, security, profitability, and resiliency
7
Responsibilities For Multi Asset Protection Manager Resume
- Manages a robust case load that includes travel, training, meeting attendance, and other incremental support of the organization
- Investigate and resolve cases related to external theft and ORC activity
- Develop strategies and tactical plans to resolve theft and fraud
- Build and maintain effective relationships with local, state and federal law enforcement partners, Mall Security departments and AP partners from other retailers
- Partner with Law Enforcement and Mall Security to facilitate the apprehension , arrest and prosecution of individuals involved in shoplifting and Organized Retail Crime
- Testify in criminal proceedings when required
8
Responsibilities For Saks Fifth Avenue Asset Protection Manager Resume
- Partner with and educate store leadership teams and sales associates on external theft awareness and prevention
- Develop Asset Protection Investigators in their role
- Approve all concluded investigations by Asset Protection Investigators
- Help ensure a safe environment for associates and customers
- Provide support and guidance to stores and recommend strategies to reduce loss and increase profitability
- Proactively identify district safety and shrink opportunities and create/implement plans for improvement
- Manage Organized Retail Crime Investigators and drive external investigations
- Review Store Operational Audit results and initiate improvement strategies
- Collaborate with business partners to drive results and achieve company goals
9
Responsibilities For Area Asset Protection Manager Resume
- Conduct an accurate physical inventory, evaluate store results and initiate appropriate actions to reduce shrink
- Manage Federal and State regulatory standards and direct stores on corrective actions to be taken
- Execute the company safety program in partnership with corporate leadership
- Reduce cash shortage and conduct investigations as needed
- Analyze daily transaction trends as well as variance activity reported by third party processors of coin to detect exception patterns indicating possible fraud, imposters, theft or shrinkage
10
Responsibilities For Asset Protection Manager Madison Avenue Resume
- Dispatch Field Technicians in response to high coin rejects or other transactional exception patterns known to suggest machine malfunction or calibration issues
- Identify and conduct investigations into internal theft and fraud issues; including direction of field resources as needed. Advise leadership of recommended steps to resolve issues
- Identify and conduct investigations into external losses by utilizing relationships with third party processors, transport providers, vendor, retailer, and law enforcement contacts
- Recover claim values by managing the 3rd party claims process through investigation of root cause of losses, preparation of supporting documentation, filing of claims, and ensuring timely collection of pending claims
- Prepare and file legal documentation to be used in coordination with law enforcement cases
- Recommend controls and process improvements to mitigate risk, both internally and with third parties
- Review reimbursements paid to Coinstar by third party processors of foreign and mutilated coin (Travelex/Transition Metals) and provide reports to management on any exceptions suggesting patterns of foreign/counterfeit coin
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