Assistant Front Office Manager Resume Sample
Mae Murphy
29545 Schmeler Ford,
Dallas,
TX
+1 (555) 110 2967
Work Experience
Assistant Front Office Manager
07/2016
-
PRESENT
New York, NY
- Authorize and sign paid outs, corrections, adjustments and cashier’s banking
- Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
- Assist with development of employee morale and ensure training of Guest Services/Front Office personnel
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s
- Assist Guest Service Agents with check-ins and checkouts; confirm that all SOP’s are being followed properly
- Ensure participation within department for monthly Highgate Hotel Enrichment Committee
- Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc
- Has knowledge of the hotel’s surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc
Franchised Assistant Front Office Manager
01/2014
-
02/2016
Los Angeles, CA
- Excellent written and verbal communication, interpersonal and leadership skills, preferably Arabic speaking
- Supporting Management of Front Desk Team
- Supervises and manages employees
- Managing all day-to-day operations
- Ensures employee recognition is taking place on all shifts
- Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
- Collaborates with the Front Office Manager on ways to continually improve departmental service
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results
Tuolumne Meadows Assistant Front Office Manager
06/2011
-
08/2013
Dallas, TX
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
- Front desk experience with 1 year in which in a supervisory role required
- Ensures associate recognition is taking place on all shifts
- Aid in the implementation and administration of company programs of the Front Office (Front Desk, PBX, Bell Stand, Concierge, and Valet). Ensure compliance with LSOP’s and SOP’s to ensure an optimal level of guest and associate satisfaction
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- Ensures good safety practices of all associates, understanding and actively participating in hotel’s emergency action plan and loss prevention guidelines
- Considerable knowledge of computer systems for registration, reservations, and back up systems
- Work with different departments to ensure rooms have the amenities as noted on guests’ reservations
Education
Johnson & Wales University
2006 - 2011
Bachelor's Degree in Hospitality
Professional Skills
- Effective interpersonal, verbal and written communication skills including proven keyboard skills
- With strong leadership, decision making, problem solving and guest relations skills
- Strong organizational skills , prepare monthly OST meeting , MOS & Overall Scorecard compliance
- Proven superior supervisory and training skills are essential
- Strong and demonstrable working knowledge of Microsoft Office programs (Excel, Word, and Outlook) and computer skills required
- Assist in actively developing team members skills and performance through coaching and training
- Japanese Language Skills for both writing and speaking
How to write Assistant Front Office Manager Resume
Assistant Front Office Manager role is responsible for leadership, interpersonal, customer, training, organizational, computer, microsoft, english, coaching, reporting.
To write great resume for assistant front office manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Assistant Front Office Manager Resume
The section contact information is important in your assistant front office manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Assistant Front Office Manager Resume
The section work experience is an essential part of your assistant front office manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous assistant front office manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular assistant front office manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Assistant Front Office Manager resume experience can include:
- Excellent interpersonal skills, with proven service leadership skills and the ability to inspire colleagues and leaders to deliver outstanding service
- Excellent interpersonal skills (written and oral expression), leadership skills
- Front Office experience including 1 year of proven supervisory/managers experience
- Strong interpersonal, organisational and problem-solving skills
- Proven skills in the areas of customer service and training
- Excellent organization, commitment to results, flexibility and ability to work effectively under pressure
Education on an Assistant Front Office Manager Resume
Make sure to make education a priority on your assistant front office manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your assistant front office manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Assistant Front Office Manager Resume
When listing skills on your assistant front office manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical assistant front office manager skills:
- Applied Business Knowledge - Understands market dynamics, enterprise level objectives, financial metrics, and important aspects of Marriott's business; skilled at using business knowledge to anticipate opportunities and risks
- Prior front office management experience required, or comparable experience of leadership training/experience
- Achieving guest satisfaction goals through service leadership, strong guest relations skills and leading by example
- Superior leadership & coaching skills with a proven track record of developing and motivating colleagues
- Strong computer systems skills including; reservations and reporting systems
- Strong customer service recovery and problem solving skills
List of Typical Experience For an Assistant Front Office Manager Resume
1
Experience For Franchised Assistant Front Office Manager Resume
- Outgoing manager able to maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers
- Strong communication skills - oral and written, excellent interpersonal and relation skills
- Outstanding customer service and communication skills - required
- Hospitality related experience, including front desk operations experience
- Prior experience managing schedules, payroll, service recovery and associate relations matters required
- Maintain good communication within hotel and department; conduct and facilitate effective meetings; prepare correspondence, instructions, etc
- Computer skills with Excel and Word
2
Experience For Wp-assistant Front Office Manager Resume
- Responds swiftly and effectively in any hotel emergency or safety situation
- At least one year's service with a hotel environment, including some experience in operating or assisting within the Front Office
- Personally demonstrates a commitment to guest services in responding promptly to guest needs
- Enforce blocking strategy of Good Night’s Rest policy
- Previous experience of supervising or managing a team is essential
- Previous experience using Opera is advantageous
- Previous experience of hotel reception work is essential
- Previous experience with Windows, Office, and Opera highly desirable
3
Experience For Tuolumne Meadows Assistant Front Office Manager Resume
- Previous use of Opera and Micros 9700 a strong asset
- Assist with overseeing the Bell Department in absence of the Captains. Check Lounge and ensure open and closed on time as well as operated efficiently
- Strong working knowledge of Microsoft Offices and Internet browser
- Exhibit professionalism and good business judgement when resolving all customers’ inquiries and concerns
- Remain calm under pressure with good attention to detail
4
Experience For Admin Assistant / Front Office Manager Resume
- Experience with Marriott PMS system an asset
- Interested in solid long term position or rapid career growth
- Experience in Front Office or Guest Services
- Strong attention to detail – Cleaned and Organized appearance of all areas both Front & Back of the house
- Assisting Director of Revenue in accurately completing the variety of reporting needs as requested
- Standing 95% of shift
- Having an outgoing personality and passion for the industry
- Assist in recruiting, selecting and retaining a quality front desk/ bell/ concierge staff
5
Experience For Junior Assistant Front Office Manager Resume
- Ensures ongoing use of comment cards by ensuring e-mail addresses are obtained at the time of taking the reservation or upon check-in.
- To manage any guest complaints in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it
- Control Parking Procedures and postings to guest accounts ensuring parking revenue
- Assist in managing the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates
- Continually work towards improving guest service scores including SALT and Trip Advisor
- Ensure reviewing and controlling the high balance report on a daily basis
- Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media
6
Experience For Night Assistant Front Office Manager Resume
- Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
- Responsible for assisting the Front Office Manager in training and performance management of Front office team
- To be present in the reception or lobby during check in and checkout time or any event and to socialize with guests, playing a Public Relations role
- To assist the Front Office Manager in fulfilling administrative responsibilities and monitoring activities. To replace him in his absence
- Coordinate with the Sales, Catering, and Housekeeping departments to help provide flawless service to guests
- Continued training done with all associates - conducting four Moments of Service on each associate, per month
7
Experience For Assistant Front Office Manager Doubletree by Hilton Minsk Resume
- Assist with the creation of schedules and monitor staffing levels according to business cycles
- Responsible for ensuring all Omni Standards are applied with regard to new hire training paperwork and orientation, disciplinary procedures, uniform issuance
- Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors
- To appraise subordinates as per the Company standard, ensuring correct development and succession planning is in place
- To ensure the rebating of all internal rebates by month end, ensuring full reconciliation report is produced. Copy to Operations Manager
- Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability
- Responsible for the efficient handling of all the Room Reservations & their processing thereafter
- The ability to ensure the proper image is being maintained by all team members with respect to grooming and uniform standards
- The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs
8
Experience For Assistant Front Office Manager Resume
- Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance
- Ensure that all guests’ valet and laundry needs are being met by the Front Office Agents
- Oversee ordering for departments
- Assist in monitoring of front office financial operations and ensure
- Front office compliance with accounting controls and procedures
- Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review correspondence from guests and incident logs; direct staff according to information obtained
9
Experience For Franchised Assistant Front Office Manager Resume
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers
- Receives and assists in resolving all departmental guest complaints in timely manner and within the guidelines of the company
- Ensure rooms allocation are made according to guest preferences and requests and based on the information available in Master Arrival Report
- Suggestive selling of the hotel restaurants
- Ensure proper grooming and personal hygiene at all times as per hotel guidelines
10
Experience For Wp-assistant Front Office Manager Resume
- Maintains guest service as the driving philosophy of the hotel
- Is committed to making every guest satisfied
- Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards
- To share daily activity highlights with the Front Office Manager, including internal and external guest opportunities
- Ensure Guest Service Representatives handle billing and cash transactions properly
- To be thoroughly acquainted with the AM and PM checklist; ensuring all needed reports and checklists are run and completed
- To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions
List of Typical Skills For an Assistant Front Office Manager Resume
1
Skills For Franchised Assistant Front Office Manager Resume
- Strong leadership skills that allow them to build a strong rapport with their team members to facilitate a strong team
- Demonstrated team player with proven organizational skills
- Proven leadership skills which support an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
- Effectively adjust to major changes in work tasks and working environment
- Read, listens, and communicates effectively in English, both verbally and in writing
- Exceptional guest service skills – Continued training programs – Execution of GE action plan
- To effectively handle and resolve any guest problems or complaints and keep Senior Hotel Management informed
- Oral and written English skills – required
2
Skills For Wp-assistant Front Office Manager Resume
- Prior experience working for Marriott International would be an asset
- Strong Guest Relations experience and knowledge of Front of House systems (preferably OnQ PM)
- Leadership skills that utilize persuasion and motivation to attain organizational goals
- Effectively schedules employees to business demands and tracks employee time and attendance
- Prior experience of at least one year in a supervisory position
- The prior experience of a loyalty program is an asset
3
Skills For Tuolumne Meadows Assistant Front Office Manager Resume
- Gives appropriate feedback to improve individual hospitality skills based on hospitality audit
- Work effectively with independently and as part of a team
- Skilled at clearly conveying information and ideas with engaging people to understand and retain the meaning
- Skilled at focusing and guiding others in accomplishing work objectives
- Two years front desk experience including supervising and leading others
4
Skills For Admin Assistant / Front Office Manager Resume
- Effective handling disciplinary action, coaching and counseling sessions and related personnel issues
- To ensure show rooms are checked every morning and issues rectified prior to any show rounds taking place. To carry out show rounds as required
- To ensure show rooms are checked every morning and issues rectified prior to any show rounds taking place
- Proven ability to focus attention on guest needs, remaining calm and courteous at all times in a demanding and fast paced environment
- Five or more years related Front Office experience and one year as Supervisor/Assistant Manager in similar setting
- Develop strong working relationships with all departments, VRDC and owners
5
Skills For Junior Assistant Front Office Manager Resume
- With 5 years or above working experience in hotel Front Office operations
- Pre opening experience is mandatory
- Great financial management experience (P&L, forecasting, budget)
- Positive attitude that focuses on creating the best overall experience for our guests
- Skilled at establishing courses of action for self and others to ensure work is completed efficiently
- Actively develop positive and effective communication between the reception team and the housekeeping team
- Assist in rolling out of new programs to drive revenue and guest experience
- Develop strong working relationships with all departments on-site and within the resort overall
6
Skills For Night Assistant Front Office Manager Resume
- Valid Driver’s License and satisfactory driving record – required
- Ensures an overall efficient check in/out experience for guests while maintaining standards are consistent with property service standards
- Previous supervisory experience in Front Office within the hotel industry
- Front Office supervisory experience in the hotel, leisure, and/or tourism sector
- Be a clear thinker, analyze and exercise good judgment to resolve problems
- Maintain good public relation with guests and customers
- Experience within a luxury, unionized work environment
7
Skills For Assistant Front Office Manager Doubletree by Hilton Minsk Resume
- One (1) year experience as an Assistant Manager, preferably in a luxury Hotel
- Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team
- Good sense of logic thinking and judgment
- Detailed oriented with good planning
- Solid knowledge of hotel operations including systems
- Attend regular IHG Rewards and VIP guest cocktail parties and social engagements in an effort to further enhance guests’ experience
- Computer literate with hands-on experience in various computer software applications
- Valid Colorado Driver’s License and clean motor vehicle record required
8
Skills For Assistant Front Office Manager Resume
- Prioritise & multi task
- Demonstrate ability to resolve difficult guest situations which result in a positive outcome
- Make decisions to support the team in delivering guest experience
- Previous experience with Windows, Office and SMS Host property management systems highly desirable
- Previous Front Office supervisory experience in the hotel sector essential
- Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error
- Experience in Hotel Operations
- Maintain manual dexterity to access computer via computer keyboard and operate office equipment
- To ensure the loyalty program is promoted and to build strong and long-term relationships with the guests
9
Skills For Franchised Assistant Front Office Manager Resume
- Matching 401-k with immediate vesting for eligible participating associates
- Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
- Owning Groups and Conventions from a Front Office perspective from pre-convention to post-convention stage, including pre-convention meeting attendance
- Interviewing, hiring and training new front desk staff and night audit staff
- Providing quality guest service as it pertains to all Front Office functions including check in/out, billing, communication and PBX
- Scheduling associates taking into account forecasting and labor budget
- Ensuring brand standards for service, communication, grooming and training are met for Hyatt Place and Vail Resorts
10
Skills For Wp-assistant Front Office Manager Resume
- Hiring, training, and disciplining of associates within the Rooms Division at the Inn
- Scheduling staff to reflect daily occupancy and making sure schedule is suitable to the arrival and departure pattern
- Working knowledge of all rates, packages and booking restrictions
- Balancing/dropping receipts and cash
- Performing monthly Omni Hotels & Resorts required training – Cultural Compliance
List of Typical Responsibilities For an Assistant Front Office Manager Resume
1
Responsibilities For Franchised Assistant Front Office Manager Resume
- Experience: Two-year hotel front office experience required. Supervisory experience required
- Strong people development and motivational skills
- Track guest satisfaction surveys and maximize usage of the guest response tracking system to effectively motivate, coach and develop property associates
- To display genuine hospitality skills and sets examples for the team to follow
- Strong guest service experience. -required
- Excellent experience in front office
- Texas Driver’s License with good driving record required
- Proven track record of delivering guest satisfaction, financial results, colleague engagement and brand adherence
2
Responsibilities For Wp-assistant Front Office Manager Resume
- Previous experience in cashiering, front office, F&B or similar
- Ideally Pre-Opening experience in a 5 Property within UAE
- Two years of experience in Front Office, Guest Relations or related field
- Possession of and ability to maintain a valid State-issued Driver’s license
- Build and maintain strong and positive relationship with guests / colleagues
3
Responsibilities For Tuolumne Meadows Assistant Front Office Manager Resume
- Possess hands on experience in front office operation with an attitude to deliver
- Demonstrates self-confidence, positive energy and enthusiasm
- Manages time well. Correctly prioritizes tasks
- Knowledge of Opera Property Management System and other core technology applications essential as well as experience with Microsoft Office Suite programs
- Luxury hospitality guest service experience required
4
Responsibilities For Admin Assistant / Front Office Manager Resume
- Experience in Guest Service, Front Desk or related professional area
- Excellent command of spoken and written English and Chinese (Cantonese & Putonghua)
- Assisting the Director of Front Office in planning and organizing the Front Office Operation
- Providing supervision, training, direction and leadership to Front Office staff
- Resolving any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel
- Maintaining grooming and appearance standards for all Front Office Staff
- Managing and enforcing all Hotel policies and procedures
5
Responsibilities For Junior Assistant Front Office Manager Resume
- Sitting: 0-1 Hr/Day; Standing: 6-8 Hr/Day
- Administering performance reviews for front desk staff and night audit staff
- Meeting Medallia goals for overall hotel as well as Front Desk Staff and departmental goals
- Monitoring of night staff performance
- Working knowledge of HotSOS, JDE, or Springer-Miller System (SMS) highly desirable
- Ensuring our Guests are Welcomed into the hotel in a friendly and warm manner
6
Responsibilities For Night Assistant Front Office Manager Resume
- Assigning work tasks to the Gallery Team and follow up on their completion
- Managing the inventory and overall success of the Market
- Understanding the market trends and shifts in guest expectations – between leisure and corporate
- Making changes for guests, cashing personal/travelers checks
- Willing to work nights and weekends a majority of the time
- To assist Front Office Manager in supervising, organising, directing and coordinating the staff and activities of the Front Office
7
Responsibilities For Assistant Front Office Manager Doubletree by Hilton Minsk Resume
- Oversee the hiring, scheduling, evaluation, training, coaching, and disciplinary actions of the department associates
- Coordinates with the Training Manager in all matters pertaining to associates training and development
- Assists in ensuring accurate communication of information to guests regarding all hotel facilities and operating hours
- Responsible for the security of the hotel and responding to emergency situations in conjunction with Engineering and Security during the overnight shift
- Assists the Front Office Manager with creating and upholding standard operating procedures for all areas of Service Express
8
Responsibilities For Assistant Front Office Manager Resume
- Move freely about the office, sit for long periods and withstand various activities such as frequent walking, standing, and bending
- Main key driver, responsible to drive the Front Office team in achieving the monthly Up-Selling, ICA and IHG Rewards Targets
- Ensure proper staffing and scheduling of all Front Office staff in accordance to productivity guidelines
- Assists in determining the training needs for the section
- Committed to meeting and exceeding all performance standards
- Evaluates individual associate performance, determining improvement and training needs and advancement requirements
- Manager on Duty (graveyard shift) and oversee the general functions of Front Office, PBX, Housekeeping, Guest Services, Engineering and Security
9
Responsibilities For Franchised Assistant Front Office Manager Resume
- Be familiar with all Accounting Standards and Procedures pertaining to rooms’ revenue and advice staff concerned to adhere to them in daily operations
- Oversee the general functions of Front Office, PBX, Housekeeping, Guest Services, Engineering and Security
- To maximize rooms revenue through participating in yield management meetings and implementingsupporting agreed upon Revenue Management strategies and practices
- Provide constant coaching, counseling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization
- Be very familiar with the hotel computer system Opera for training maintenance and trouble shooting
- Serve as Manager-on-Duty responding to various guest situations or concerns across all hotel departments, seeking quick and satisfactory resolution
- Ensure proper staffing and scheduling of Front Office Division in accordance to productivity guidelines
10
Responsibilities For Wp-assistant Front Office Manager Resume
- Proficient in utilizing the Virtual Roster scheduling system
- Responsible for receiving and escorting all VIP’s LCAH
- Assist the Front Office Manager in training staff according to the Sheraton standards of Front Office
- Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results
- Passion for developing and leading a team
- Ensure all issues and concerns regarding DM’s Log Entry are closed with thorough follow up actions
- Consistently offer exceptionally friendly, professional, efficient and engaging service at reception, registration, and account settlement for all hotel guests
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