Front Office Manager Resume Sample
Karianne Hilpert
2188 Jadon Hills,
San Francisco,
CA
+1 (555) 729 1922
Work Experience
Front Office Manager
09/2015
-
PRESENT
New York, NY
- Manage the reservation function to maximize highest room occupancy and average daily rate through knowledge of various hotel and systems marketing programs
- Maintain procedures for security of moneys, guest security and emergency procedures
- Manage in compliance with local, state, and federal laws and regulations
- Responsible for the training, development, and performance evaluations for employees under supervision
- Ensure corrective action is taken to resolve guest complaints
- Maintain procedures for hotel accounting, credit control and handling of financial transactions
- Responsible for development of the department’s annual budget; monitor and report variances against plan; keep track of labor costs and related expenses
Franchised Front Office Manager
06/2012
-
03/2015
Houston, TX
- Serve as member of Executive Committee/Management Team, Manager on Duty (when required) and work with other management personnel in establishing and implementing hotel service standards to achieve maximum profitability and efficiency
- Has authority to hire or fire other departmental employees
- Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
- Previous experience with Windows, Office, Opera or any other property management systems highly desirable
- Thorough knowledge of all front office and guest services department operations and individual job requirements
- Ensure property hiring practices comply with all state and federal regulations
- Interview and assist in making hiring decisions
Hotel Front Office Manager Beach Retreat
05/2005
-
01/2012
Los Angeles, CA
- Manage all scheduling and training programs of front desk staff
- Monitor associate performance and encourage improvement
- Payroll administration for department personnel
- Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings
- Read correspondence, and direct staff according to information obtained from other departments
- Maintain Business Center and assist guests as needed
- Review discrepant room regularly
Education
Bowling Green State University
1999 - 2004
Bachelor's Degree in Hotel Administration
Professional Skills
- Excellent communication skills and strong leadership skills in managing team
- Strong leadership skills, including development, mentoring and training superior experience with the team are essential
- Open-minded, good interpersonal skill & communications skills, guest oriented, strong execution
- Communicate effectively verbally and in writing and excellent telephone skills
- Strong leadership, interpersonal, organizational & communication skills
- Strong all-around communication skills
- Strong PMS experience; ideally Opera experience
How to write Front Office Manager Resume
Front Office Manager role is responsible for leadership, interpersonal, organizational, computer, customer, english, training, microsoft, business, standards.
To write great resume for front office manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Front Office Manager Resume
The section contact information is important in your front office manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Front Office Manager Resume
The section work experience is an essential part of your front office manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front office manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front office manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Front Office Manager resume experience can include:
- Good learning and development team skills
- Experience Two to four years experience in Front Office/Housekeeping/Guest Services management role
- Keywords: guest-oriented, representative, commercial, stress resistant, energetic, social and communication skills. Being able to delegate, motivate and coach
- Listen effectively and write English clearly to communicate with guests and co-workers
- Applied Knowledge and Specialist Skills
- Experience hiring, coaching, training, disciplining and scheduling staff
Education on a Front Office Manager Resume
Make sure to make education a priority on your front office manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front office manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Front Office Manager Resume
When listing skills on your front office manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical front office manager skills:
- Demonstrated strong verbal and written and communication skills, organizational and follow-through skills, with high attention to details
- Experienced, inspiring and motivating leader with excellent leadership, interpersonal and communication skills
- Demonstrated strong negotiation, influencing skills with high level of creativity and innovation
- Good time management skills; ability to prioritize and coordinate details; ability to multitask
- A self-directed, strong self-starter with relationship skills consistent with cultivating extensive personal interactions with diverse cast and guests
- Excellent interpersonal, management, communication, and training skills are essential
List of Typical Experience For a Front Office Manager Resume
1
Experience For Franchised Front Office Manager Resume
- Typing, data entry skills at 40 wpm required
- Accounting and organizational skills
- Proven experience with cost control including payroll, expenses and forecasting
- Proven leadership abilities, in regards to coaching, developing, training, recruiting, etc
- Experience supervising a customer facing team of at least four people in a high volume setting
- Experience setting expectations and holding team members accountable to them
- Develop strong working relationships with all departments (housekeeping, maintenance, owner relations)
2
Experience For Asst Front Office Manager Resume
- To conduct frequent and thorough inspections to ensure the Lobby and operating equipments are presentable and in good working conditions
- Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communications
- Resolve guest relation problems skillfully with a willingness and desire to understand a guest's viewpoint while keeping within Company policies
- Proven track record of success in achieving service objectives
- Provide quality guest service experience to our guests adhering to all Vail Resorts Brand Standards
3
Experience For Hotel Front Office Manager Beach Retreat Resume
- Experience supervising a team, preferably 30
- Good organizational and multitasking abilities,
- To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service
- Demonstrable experience in leading a large team
- To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and inquiries on Front Offices service
- Have good knowledge about the city and the environment
- Previous experience with Windows, Office, and property management systems (Opera PMS) highly desirable
- Meeting and maximising revenue through upselling, developing new clients and ensuring current guests become regular guests
4
Experience For Overnight Front Office Manager Resume
- Recruiting, training, managing and developing the Front office team which includes Performance management and personal development plans
- Assisting in the maximization of Hotel Revenue by up selling, cross selling and monitoring P&L
- Providing training in and ensuring employees adhere to Health & Safety policies and procedures and emergency procedures
- Dealing with subsidiaries on global scale including intercompany loans, dividend flows and hedging
- Ensuring the Telephone Centre is working properly at all times and minimizing the number of abandoned calls
- Supporting/attending charitable events that we sponsor
5
Experience For Assistant Manager, Front Office Manager Resume
- Developing and executing action plans to drive Guests satisfaction and colleague’s engagement
- Developing and maintaining a collaborative professional relationship with all hotel departments, external vendors, etc
- Ensuring compliance with all aspects of Accounting policy and Brand Standard
- Managing Keep In Touch System and introducing any technology applications
- Working Capital management with initial focus on Supply Chain Financing
- Training and supervising of Night Auditors and 3rd shift front office staff
- Ensuring proper and timely communication within FO and liaising with other Departments,
- Operating the Opera System, TimeSaver, Birchstreet and any new systems that are created for this work area
6
Experience For Regional Front Office Manager Resume
- Training & Team Development
- Ensuring consistent one step ahead service
- Driving IHG rewards club member’s satisfaction and recognition
- Reporting Relationships (Upward and Downward)
- Leading Guest Services Team
- Preparing weekly night audit schedule
- Providing Quality Service at all times - Constant follow up on Quality & Shangri-La Standards,
7
Experience For Kellogg Center Front Office Manager Resume
- Ensuring the front desk provides a professional, friendly, timely and accurate service for guests,
- Handling complaints and specific guest requests,
- Ensuring Company Policy & Prodecures and security requirements are met
- Leading as an example in terms of appearance, attitude, equity & professionalism
- Working knowledge of PMS Opera
- Taking care standards and expectations of room and service quality
- Ensuring the best guest service in compliance with standards
- Designing rosters and vacation plans
8
Experience For Front Office Manager / Front Desk Manager Resume
- Setting Goals - Establishing challenging, realistic and obtainable goals to guide operation and performance
- Overseeing Front Office & Royal Service Departments
- Supervision of lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible
- Accurately manage cash handling including receiving money from guest for payment of hotel charges and making correct change
- Accurately manage cash handling including receiving money from guests for payment of hotel charges and making correct change
- Provide ongoing training, coaching, counseling and support to front desk agents
- Involvement in the business planning process including budgeting and setting strategic objectives for the hotel
- Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning
9
Experience For Asst Front Office Manager FS Resume
- Daily accurate reporting and balancing of cash and eftpos monies including the daily night audit function across the Campus and Hotel
- Oversee training of all new Associates, ensuring complete understanding of, and adherence to established policies, procedures, and service standards
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
- Availability during peak operating hours including nights, weekends, holidays and special events
- Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development
10
Experience For MS Front Office Manager Resume
- Respects and ensures respect of the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)"
- Ensures proper staffing levels in line with budget while ensuring staff is trained and executing to meet customer service goals
- Successfully complete brand standard training including brand service training
- Communicate in an upbeat demeanor with guests, answering questions, providing suggestions and engaging in positive customer connections
- Ensure that each Front Office section head holds a subsequent briefing in their respective sections based on matters discussed during the Front Office meeting
- Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
- Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
- Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed
List of Typical Skills For a Front Office Manager Resume
1
Skills For Franchised Front Office Manager Resume
- Good command of oral and written English and communication skills
- Excellent interpersonal and communication skills, with a passion for guest satisfaction
- Proven team player with leadership and Associate development skills
- Professional, excellent organizational skills and result-oriented
- Organizing, Planning, and Prioritizing Work- Developing specific goals and plans to prioritize, organize, and accomplish your work
- Ensuring effective problem resolution through effective follow up while maintaining great guest relations
2
Skills For Asst Front Office Manager Resume
- Controlling costs effectively to meet budget guidelines and desired financial results; implementing control system for all controllable costs
- Possesses problem solving, reasoning, motivating and organisational skills
- Prior experience working in a hotel/resort setting
- Effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Effectively communicating with all departments of the hotel to ensure customer satisfaction is consistently achieved
- Effectively maximize occupancy levels during high demand/sold out nights
- Effectively adjust to major changes in work tasks or the work environment
3
Skills For Hotel Front Office Manager Beach Retreat Resume
- Prior hotel management experience
- Prior departmental management experience in front office or related disciplines
- Time management and negotiation skills
- Service-oriented style with professional presentations skills
- Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
- Develop the skills of his subordinates
- Prior management experience in an upscale hotel,
- Spanish or Chinese communication skills
4
Skills For Overnight Front Office Manager Resume
- Fluency in spoken and written English. Additional European languages skills an advantage
- Effectively prepare, oversee and manage productivity, labor and other expenses
- Bi-lingual Spanish communication skills
- Modeling Appropriate Behaviors- Serving as a role model to demonstrate appropriate behaviors
- Elevating the guest experience by orchestrating memorable arrivals and departures for all guests
5
Skills For Assistant Manager, Front Office Manager Resume
- Managing customer relations to deliver truly memorable experiences for our guests
- Controlling costs & wages through effective staff
- Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message
- Experience with developing and maintaining productive working relationships students, parents, staff, and community members
- Maintain excellent communication with supporting departments; housekeeping, events and sales, facilities, and food and beverage venues
6
Skills For Regional Front Office Manager Resume
- Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial, Operational, HR
- To implement an effective training program and ensure that training records are up to date always
- Strong working knowledge of hotel operational departments and Opera system
- Good Health, outgoing, career-minded
- Working experience in international hotels
- Previous experience working in a hotel/resort industry
- Maintain excellent communication and coordination with the housekeeping department
7
Skills For Kellogg Center Front Office Manager Resume
- Possess strong leadership abilities in managing teams
- Very strong guest service orientation and training background required
- Previous experience overseeing a team of multiple Leaders
- Have previous experience of leading a Front Office Team
- Previous experience in Front Office Operations
- Maintain effective communication through the use of meetings, log books and bulletins
- Previous experience of managing a department
- Relevant experience in an international 5 star hotel
- Physically fit and good apperance and temperament
8
Skills For Front Office Manager / Front Desk Manager Resume
- Strong at oral and written English and Chinese ability
- Equivalent combination of education and related work experience
- Experience in the Front Office department
- Strong background in the Front Desk section
- Two years experience in a similar conference center
- Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
- Two years of management experience within Rooms Division, preferably within a luxury hotel
9
Skills For Asst Front Office Manager FS Resume
- Or more of progressive hotel Rooms Management experience (typically with Hyatt)
- Progressive management experience within the Rooms Division of a hotel
- Thai Nationality with fluent English communication skill
- Accurately manage and operate the reservation system and assist with reservations, when needed
- Know how to manage priorities
- Be good at interpersonal communication
- Previous front office experience
- Excellent command of Turkish & English
- Progressive management experience within the Rooms or F&B Division of a hotel
10
Skills For MS Front Office Manager Resume
- Strong ability to impact and influence teams is required
- Experience as a Front Desk Supervisor or Assistant Manager, preferably a luxury 5 Star / 5 Diamond Hotel
- Fluency in English. Strong written, verbal, and non-verbal communication. Additional language proficiency, helpful
- Strong knowledge of property management systems
- Good knowledge in Opera and micros
- Demonstrated recent and regular participation in wellness, sports, fitness or similar activities
- Three years’ experience in a similar resort
- Previous experience as a Front Office Manager within a luxury 5 star resort International brand
List of Typical Responsibilities For a Front Office Manager Resume
1
Responsibilities For Franchised Front Office Manager Resume
- Strong interpersonal, communication and motivational skills with a positive and encouraging attitude
- Excellent verbal and written communication skills and a can-do positive attitude
- Strong organizational, project management and detail orientation skills with the ability to multi-task in order to meet a variety of deadlines
- Excellent communication, presentation, negotiations, guest relations, and organizational skills
- Strong presence in the hotel, leading and motivating a team to deliver excellent customer service
- Effectively manage the Front Office daily operations and supervision of related Front Office areas including Front Desk, Bell Stand and At Your Service
- Smart and approachable, have proven experience in front line customer service and be willing to roll up your sleeves and get stuck in
- Effectively investigates, reports and follows-up on associate and guest accidents
- Authentic customer service, interpersonal & communication skills & be flexible in your approach
2
Responsibilities For Asst Front Office Manager Resume
- Demonstrate effective sales techniques to upsell rooms, amenities and products
- Operate all aspects of the Front Office computer system, Opera and OnQ, including software maintenance, report generation and analysis, and simple programming
- Have a proactive and forward thinking approach to driving a business, with great attention to detail and strong abilities in people management
- Provides excellent guest service by being readily available for all guests
- Experience working with Quantum (TMS) is an advantage
- Be hands on, have high standards and a 'can do' attitude whilst never compromising on the quality of experience to the guests
- Have had previous experience in managing a team/department
3
Responsibilities For Hotel Front Office Manager Beach Retreat Resume
- Develop strong teams through active involvement in the operation and the support and development of a continually evolving workforce
- To be able to proactively minimise risk to staff, guests and contractors fostering a strong Health & Safety culture at all times
- Experience working with Hilton Honors products and services
- Guest or front office management or supervisory experience at a property of similar size and quality - required
- At least one year of previous hospitality management experience
4
Responsibilities For Overnight Front Office Manager Resume
- Valid Driver’s License and ability to drive a Commercial Motor Vehicle
- Understands and operates the reservations system to read and enter guest reservations and monitor hotel occupancy
- Relevant managerial experience in a similar position
- Two years’ experience in a similar resort or conference center
- Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget
- Review the daily business levels, anticipate critical situations, and plan effective
- Experience with Marriott POS systems Opera & MARSHA or something comparable
- Ensure that a well-trained, highly motivated staff anticipate guest needs and provide a unique experience
5
Responsibilities For Assistant Manager, Front Office Manager Resume
- Communicate and work directly with all departments to deliver memorable experiences to our guests
- Design and implement systems to provide a guest experience that is exactly like nothing else
- Experience in a luxury or lifestyle brand
- Previous work experience in a supervisory role in Front Office
- Ensure that the arrival and departure experience is managed efficiently, promptly and courteously whilst
6
Responsibilities For Regional Front Office Manager Resume
- Previous work experience in a managerial role within Front Office
- Experience in hotel industry, preferably Guest Services area
- Previous leadership experience, at least 3-5 years in a similar establishment, required
- Previous Rooms Division experience is a definite asset
- To maintain a high Morale and productivity, good communication within the Front Office Operation and between other departments at all times, leading by example
- Effective coordination and supervision of all guest arrivals and departures
- Manages front/clerical staff to ensure efficient and effective work flow, and, adherence to policy
- Seek feedback on the guest experience and resolve problems in accordance with our company mission statement
- To consistently be able to demonstrate professional management behaviours with decisions taken in line with the Company and the Brand’s values
7
Responsibilities For Kellogg Center Front Office Manager Resume
- Maintains accurate records through effective use of IT
- Proven ability to recruit, motivate and train successful teams
- Hospitality front office supervisor experience
- Put in place the tools to ensure good internal communication
- Bringing Purpose to life through leadership by creating the right environment, leading with care, living our values, caring for People to be at their best
- Screening and hiring new associates to maintain staffing requirements for the Hyatt Place Gallery, focusing on guest service oriented people
8
Responsibilities For Front Office Manager / Front Desk Manager Resume
- Monitoring, reviewing, updating and revising the Front Office Department standards
- Responding to guest feedback in an efficient and proactive manner and implementing changes to prevent reoccurrence
- Ensuring all front desk staff are performing to Grand Mercure Medan
- Monitoring and ensuring cleanliness of the Front of House area
- Being responsible for short and long term planning and the management of the hotel's Front Office operations
- Ensuring proper staffing levels in responsible areas
- Working closely with Guest Services on arrivals, departures and lobby management
- Supporting role of the Holiday Inn in absence of the Hotel Manager
9
Responsibilities For Asst Front Office Manager FS Resume
- Overseeing the front desk operation
- Ensuring hotel standards are delivered at all times and drives the hotel towards the overall business goals
- Managing the front desk department as part of the team
- Controlling that all reservations are correctly processed and monitored
- Overseeing front office operation
10
Responsibilities For MS Front Office Manager Resume
- Scheduling your staff rota
- Overseeing rooms maintenance programs with Chief Engineer
- Working knowledge of OnQ, Birchstreet, Kipsu, and/or HOTSOS
- Printing & Stationery
- Checking that proper cleanliness standards are maintained in the front of the house and back of house areas throughout the hotel
- Develop employee morale and ensure training of Guest Services, including assisting with Food and Beverage personnel
- Responsible for the training, management, coaching, and counseling of the Front Desk and Bell
- Development of all colleagues of the Front Office Operation, by delegating tasks, empowerment, monitoring and assessing performance
- Performs personnel functions which include interviewing, hiring, performance appraisal, counseling and discipline where necessary
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