Assistant IT Manager Resume Sample
Jacklyn Grady
274 Jakob Points,
Dallas,
TX
+1 (555) 463 7130
Work Experience
Assistant IT Manager
01/2018
-
PRESENT
San Francisco, CA
- Assist in ensuring critical system are available twenty-four (24) hours per day
- Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and fail over tools implementation (Firewall, web security, multi-homing devices, etc)
- Able to work in a fast paced working environment and remain calm under pressure
- Possess an excellent command of English and have excellent communication skills (written and verbal)
- Diploma in Information Technology / Computer Science or equivalent
- Good knowledge in LAN, Security, wireless, IP technology and hospitality solutions and software
- Assists in vendor management for property IT requirements, functioning as escalation point for problem resolution
Assistant IT Manager
08/2013
-
10/2017
Houston, TX
- MES Experience, familiar with IT Development (Visual Studio, Software, C#)
- Manages workload and assignments with the team, prioritize and schedules resources accordingly
- Ensures focus is maintained on all guest facing support requests and glitches
- Proactively monitors guest facing and back of house services such as Wireless Access Points and TV signals
- Identify areas of improvement with service delivery, works closely with key business departments to streamline IT efficiencies
- Maintains guest support SLA and team KPI. Review HotSOS information and carries out trend analysis
- Manages incidents, major incidents, Problems and service requests through various communication channels providing support services to meet the needs of the business
- Manage Software deployments
- Acts as a technical escalation point to the Support Specialists
Education
American Sentinel University
2009 - 2013
Bachelor's Degree in Computer Science
Professional Skills
- Strong problem solving skills and result orientated
- Previous IT management experience, preferably in the hotel, leisure, and/or service sector with 3 Years of working experience
- Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams
- Working experience in similar capacity with an international chain hotel
- Experience working in a Service Desk environment and/or hospitality sector is desirable
- Experience of hotel applications, such as OPERA, Sun Systems, Materials Control, HR and Payroll, Micros(Simphony), are mandatory
- Between 1 and 3 years of experience in hotel IT
How to write Assistant IT Manager Resume
Assistant IT Manager role is responsible for english, software, finance, training, procurement, security, telecommunications, wireless, architecture, telephony.
To write great resume for assistant it manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Assistant IT Manager Resume
The section contact information is important in your assistant it manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Assistant IT Manager Resume
The section work experience is an essential part of your assistant it manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous assistant it manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular assistant it manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Assistant IT Manager resume experience can include:
- Building and Sustaining Relationships with Customers
- Working knowledge of 28 CFR Part 23 compliance requirements
- Managing Technology Needs within Budget Targets
- Ensuring Client Technology Needs are Met
- Participate in creating and managing project plans, artifacts, and deliverables according to prescribed processes and methodologies
- Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed
Education on an Assistant IT Manager Resume
Make sure to make education a priority on your assistant it manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your assistant it manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Assistant IT Manager Resume
When listing skills on your assistant it manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical assistant it manager skills:
- Invoicing, Nota Fiscal(for LATAM) - Good to have
- Experience in managing systems and networks
- Experience working in relevant IT specialist role with exposure to related business technologies
- Previous IT Support experience working within a helpdesk or service desk function
- Experience in dealing with vendors and users at all level
- Pre-opening hotel experience
List of Typical Experience For an Assistant IT Manager Resume
1
Experience For Assistant IT Manager Resume
- Prepare training guides and step by step documentation on various knowledge base articles and deployment procedures
- Ensures all essential spare equipment is available at all times
- Manages all C&I events works the Events team to build requirements and formulate proposed solutions
- Ensures service delivery and incident resolutions are met in accordance with service level agreements for both Guest and back of house colleagues
- Delivers periodic reports on case information to management
- Establishes strategic and operational, short-term and long-term Information Technology plans, priorities and strategies; identifies improvement opportunities; recommends plans, policies and procedures, and implements recommendations
2
Experience For Assistant IT Manager Resume
- Maintains and improves computer and telecommunication system security and controls, including data, data integrity, network security and related hardware and software
- Ensures maintenance of service standards and levels relating to computers, telecommunications and related equipment; reviews effectiveness of activities, programs, and operations, and provides recommendations for improved or new services
- Assists staff and/or contracted personnel in daily operation and maintenance of the computer and telecommunication systems; supervises and/or assists in with special projects and studies related to the activities of the department
- Coordinates the purchase of new or revised data processing, network, and telecommunications hardware and software; prepares and evaluates bid proposals and specifications; manages contracts for hardware and software maintenance and support
- Maintains appropriate records and files, including but not limited to inventories of major computer and telecommunication equipment
- Prepares invoices and purchase orders, develops policies, and establishes departmental goals and objectives
- Assists Federal, state and local law enforcement agency representatives to maintain and integrate computer network equipment associated with the client
- Comprehensive knowledge of contemporary information systems technology
- Comprehensive knowledge of the principles and practices of administration and management
3
Experience For Assistant IT Manager Resume
- Comprehensive knowledge of the principles and practices of budget development and program management
- Thorough knowledge of computer hardware, software, operating systems, networking and telecommunication and related equipment including technical knowledge of Microsoft Product and licensing guidelines
- Knowledge of the organizations, functions, policies, and administrative procedures of local government; ability to plan, organize, and direct a variety of comprehensive information system activities
- Communicate complex ideas both orally and in writing
- Initiate new technology planning, selection/specification process and implementation that would enhance business needs productivity
- Develop comprehensive plans to satisfy future needs for departmental services
4
Experience For Assistant IT Manager Resume
- Supervise, evaluate, and train assigned staff
- Prepare and present detailed reports
- Extensive knowledge of CJIS Security policies and protocols
- Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards
- Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting
- To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing oftechnology projects and procurement
5
Experience For Assistant IT Manager Resume
- Provide first-line telephone, email and remote support and resolution of all desktop, laptop, printer and telephony issues.Liaise with IT Manager and Director of IT to identify appropriate levels of escalation where necessary
- Monitor, resolve and document any issue when performing daily, weekly and monthly SOX tasks
- Incident Management, return IT services to users as quickly as possible
- User Administration – for various Marriott applications
- Timely removal of leaver’s account and monthly review of stale accounts
- Desktop and laptop build, move, add and change
6
Experience For Assistant IT Manager Resume
- Maintain and support desktop applications. Check McAfee rogues, MVM vulnerabilities and WSUS daily and ensure errors are fixed immediately
- Check Backup daily to ensure successful backup and resolved any error
- Attend HOD meetings at the property level
- Ensure compliance with Brand Technology Profile.Undertake brand related projects
- Assist I.T. Manager in maintaining computer hardware peripherals and application software, including interfaces, for the continuous and trouble free hotel’s computer system operation
- Monitor hotel network and guest network infrastructure and to ensure data integrity and systems stability
- Study and evaluate new products, software packages and various system patches and propose implementation schedule to I.T. Manager
- Control system security, maintain accurate users accounts and access rights update, review system backup process and schedule disaster recovery drill
- Well-versed in both written and spoken English and Chinese
7
Experience For Assistant IT Manager Resume
- Complies with all pertinent policies and procedures
- Plans and sets targets for IT matters
- Establishes clear IT procedures for each user group
- Coordinates technical guidance to users in concert with the Electronics Engineer
- Works with lead users to regularly evaluate business systems
- Ensures consistent documentation of all software development and technical projects
8
Experience For Assistant IT Manager Resume
- Monitors and controls the relation between the property and the computer companies with regards to maintenance contracts and purchase of supplies
- Follows courses in order to constantly update his know-how for the systems in use in the property
- Reviews requests for new applications in cooperation with the Electronics Engineer
- Coordinates installation of new hardware, peripherals and software with the Electronics Engineer
- Keeps his work environment clean and proper at any time
- Partners with senior stakeholders from various parts of ITS to drive successful outcomes
- Manages teams accordingly against set costs and takes appropriate steps to stay within budget
- Acts as a primary communication hub between various functional departments and the application development team to foresee risks, formulate plans, and organize activities to ensure sprints are completed on time
9
Experience For Assistant IT Manager Resume
- Display the capability of a Servant Leader, whose focus is removing impediments and building up the capabilities of an Agile Team and escalate the need for resolution of impediments to stakeholders, as needed while in parallel empower the team to self-organize to work together on product delivery
- Act as a change agent and champion Agile principles to teach, mentor, facilitate and coach teams to continuously improve while using the Agile framework to maximize productivity of the team along with encouraging experimentation
- Embraces and executes change through frequent communication to staff and stakeholders
- Guards the agile team from external requests and disruptions
- Works with Product Owners to support short and long-term release planning, and to keep work backlog ready and prepared for execution while ensuring effective communication between Product Owners and the agile team
- Develops metric reports on project status, schedule, and agile metrics such as velocity and cycle time and report status of progress to Management and an Executive Audience
- Actively supports career development of staff, providing regular and ongoing feedback on performance, including guidance, direction, and advice through well-established individual growth and development plans
- Ensures staff have the resources and skills needed to support all work initiatives within the assigned function
- Coordinate and oversee performance of project resources and set expectations accordingly; and work with Resource Manager to address performance issues, as appropriate
10
Experience For Assistant IT Manager Resume
- Participates in IT workforce planning activities
- Ensures focus is maintained on all guest facing support requests and glitches. Proactively monitors guest facing and back of house services such as Wireless Access Points and TV signals
- Consistently provide quick resolutions, identify, analyse,solve issues creatively, effectively and quickly in consistent with the IHGpolicies
- Servicing of IT equipment
- Unserstanding PABX system
- Develops solutions and or workarounds using problem solving techniques in order to restore service as quickly as possible
- Email Archiving monitoring
- Ensures the team captures and maintains accurate case details for each process to enable greater shared knowledge and reporting
- Assist in coordinating our system vendors’ in regards to upgrade and support issues
List of Typical Skills For an Assistant IT Manager Resume
1
Skills For Assistant IT Manager Resume
- Fluent in English in written and verbal communication skills
- Prioritise and good time management
- Technical Skills: Sun system, Micros, Opera
- Identifies roles, skills and knowledge required to achieve goals
- Experience in IT Service/ IT department/ Hospitality Industry
- Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment
- Experience with or ability to use
- Experience with Dell AppAssure server backup and recovery software is desirable
- Past hospitality operations/systems experience and or systems support exposure
2
Skills For Assistant IT Manager Resume
- Monitor, prioritise and update service tickets in Global/Corporate Web Service Desk application.Log service tickets with third-party vendors when required
- Fantastic communicator with excellent telephone manner
- Motivated, good listener and keen to learn
- Cabling (voice and data)
- Respond to program error messages by finding and correcting problems or terminating the program
- Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance
- Monitors processes and evaluating information according to SOP and LSOP requirements
- Conduct operation training to users on efficient utilization of application systems and provide technical training to I.T. butlers for guest internet support
3
Skills For Assistant IT Manager Resume
- Proficient in Windows platform, cloud computing, mobile technology, and networking technology
- Coordinates and facilitates sprint planning and task definition, sprint backlog execution, impediment removal and tracking, sprint review, and retrospectives
- Order management: Consignment process, Third party sales, Returns, Intercompany sales, Intracompany Sales, Pricing, Route Determination
- Microsoft Operating Systems – Windows 7, Windows Servers
- Microsoft Office applications, including Outlook
- Microsoft Operating Systems – Windows 10, Windows Servers
- Moves/adds/changes PCs/peripherals; migrating data when necessary
4
Skills For Assistant IT Manager Resume
- Proactive systems monitoring and resolve any issues when necessary
- Mature with positive thinking and guest oriented
- Assists the Managing Director and Director of Finance in all IT matters
- Assists in the development of IT modifications and updates including the implementation thereof
- Searches for areas of improvement in the existing system with new adjusted soft and hardware
5
Skills For Assistant IT Manager Resume
- Prepares and/or helps in the preparation of users’ operational manuals including check lists and procedures to be followed by the users
- Controls, reviews and evaluates continuously the existing configuration
- Partners with project and release managers in production deployment activities and ongoing production support
- Maintains an open communication channel to the business including the Excom team on all major incidents
- Responsible for user management (creation, reset passwords) and clearance process for all business applications following pre-defined standards
- Monitors breaching SLA’s and informs line manager
- Lead and manage the hotel’s day-to-day IT activity ensuring all standards are followed
- Provide In-house guest IT related matter troubleshooting
- Provides feedback to Lodging IR on application functional performance and system performance
6
Skills For Assistant IT Manager Resume
- Maintain an expert understanding of the property’s business needs, methodologies,
- Knowledge of hospitality applications is desirable (e.g. Opera, Delphi)
- Keeps up-to-date technically and applies new knowledge to work issues
- IDOCS (e-orders created through IDOCS)
- Rebates, Sales deals and Promotion management
- Shipment, Shipment cost, Outbound delivery
- Internet Browser and Java
- TCP/IP and basic network components
7
Skills For Assistant IT Manager Resume
- Hotel PMS systems – Opera PMS
- EPOS systems, Micros Simphony
- Anti-Virus – McAfee EPO
- McAfee Vulnerability Manager (MVM)
- Disaster Recovery – Symantec Backup Exec
- Mitel 3300 IP PBX and Voicemail Administration
- Hotel Guest Systems – Quadriga, Tiger-TMS, Vingcard, etc
8
Skills For Assistant IT Manager Resume
- Sarbanes Oxley (SOX) and PCI - DSS
- ITIL - ITSMF Service Management Foundation
- Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment
- Refer major hardware/software problems or defective products to vendors or technicians for service
- Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity
- Exchange information with other employees using electronic devices (e.g., Nextel, pagers and two-way radios, email)
- Able to work in fast-pace working environment
- Microsoft Server 2012, Dell PowerEdge fileservers, Exchange Server 2010, Cisco routers, Cisco switches and Cisco ASA5500 firewalls supporting VPN tunnels, Vlans and secure WAN connections
- Comprehensive knowledge of computer hardware / software concepts
9
Skills For Assistant IT Manager Resume
- Extensive knowledge of Microsoft Software technologies and platforms
- Communicate to both technical and non-technical audiences
- Tertiary education in management information systems, Hotel and or Business Administration advantageous
- At least a Diploma in Information Technology / Computer Science or equivalent
- Team oriented and proactive
- Appreciation of IT systems landscapes and impact of architecture decisions on quality and delivery
- Works to ensure property is in compliance with appropriate Marriott International Policy and Information Security Manual. Implements solutions as directed to resolve discrepancies
- Conducts periodic inventories of applications and hardware
10
Skills For Assistant IT Manager Resume
- Ensures technology assets are secured
- Complies with technology-related vendor contracts
- IS professional and responsive to inquiries from customers/vendors/peer group
- Provides timely, accurate, and detailed status reports as requested
- Assists in disaster recovery and business continuity as it relates to technology
- Supports end-use pager cellular phone issues
- Troubleshoots high-speed Internet access problems
- Escalates problems as appropriate through direct supervisor, Global Field Services, MSSC
List of Typical Responsibilities For an Assistant IT Manager Resume
1
Responsibilities For Assistant IT Manager Resume
- Experience in LAN/WAN, Network Security
- Strong English proficiency in both written and verbal communication
- Flexible and adaptable to different working locations
- Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times
- To develop and consistently enhancing best practice processin order to increase colleagues productivity and to provide seemly guest service
- Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times
- Identifies and promptly allocates unresolved cases as appropriate to ensure progression, advises users of actions taken
- Attends daily business briefings as a representative of the IT department
- Acts as the single point of contact for such requests
2
Responsibilities For Assistant IT Manager Resume
- Reviews escalated and assigned cases with the IT Operations Team to ensure case progression and a resolution is obtained
- Promotes, champion and drive the use of ITIL best practices across the team
- Comply with the company’s IT Security Policy as it pertains to hardware, software, security/data safety
- Support the hotel’s stand alone systems, including but not limited to, systems connected to the Network, point of sales systems, all related interfaces, file server, UPS related devices
- Supervise all telephone operators and services provided at the telephone department
- Familiar with Fidelio and Opera systems
- Familiar with Micros point of sales system
3
Responsibilities For Assistant IT Manager Resume
- Coordinate and manage projects
- Oversee the work of the projects and ensure on time completion
- Sound Computer knowledge in Fidelio System, MICROS and MS office applications etc
- Knowledge of Hotel Systems and line of Business applications, specifically OPERA PMS
- Ensure all client contacts are logged accurately and open incidents are managed in a timely and efficient manner
- Assist the IT Manager and Director of IT to ensure smooth running of all the IT systems, both infrastructure and applications related, across the Central London locations
4
Responsibilities For Assistant IT Manager Resume
- To ensure that all systems are in compliance with Marriott Hotels & Resorts standards of operation and adhered to security, compliance, IT-related policies and procedures
- To be based alternatively between the 2 sites, and occasionally at other Central London properties as and when required according to business needs
- To provide holiday cover for other Central London properties, from time to time
- Provide Out Of Hours IT Support coverage for business critical systems as per team weekly rota
- Images desktops, installs new software applications, applies patches, maps drives to correct server/network
- Performs routine desktop backup as scheduled or directed
- Provides end-user support to property staff, business center
- Assists with setup or reset of security passwords
- Supports email and use of MI network
5
Responsibilities For Assistant IT Manager Resume
- Works as part of a team to execute a disaster recovery plan
- Monitors, verifies and manages the acquisition and maintenance of property based systems
- Analyzes information, identifies current and potential problems and proposes solutions
- Maintains, inspects and repairs equipment
- Nspects and verifies the maintenance of the equipment or the environment
- Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis
- Manages IR activities to ensure the property infrastructure and applications systems are functional at all times
6
Responsibilities For Assistant IT Manager Resume
- Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations. Maintaining Information Systems and Technology Goals
- Monitor hotel technology (computer and Network) operationproactively to ensure minimal interruptions
- Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis
- Manages IR activities to ensure the hotel infrastructure and applications systems are functional at all times
- Ensures solutions are consistent with the client's needs and brand specific IR environment
- Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results
7
Responsibilities For Assistant IT Manager Resume
- Provides Internet support and maintenance (if applicable)
- Project/Change requests Delivered
- Provides cable management support
- Consults on specific application issues or hardware/software problems
- Enforce IHG technology policies and standards
- Ensure IT systems are compliant with IHG policies in supportof local laws, regulations and industry requirements (e.g.PCIDSS, PII and Data Protection
8
Responsibilities For Assistant IT Manager Resume
- Maintain an accurate asset management of hardware andsoftware
- Manages Software deployments
- Document project progress
- Credit Card Terminals
- Certificate in IT
- Proof of Delivery
9
Responsibilities For Assistant IT Manager Resume
- Remove Windows 10
- Administration:Controls the department expenses and manages the department P&L. Responsible of the departments budgeting process for yearly Capex and Opex budgets. Initiates or renews annual maintenance contracts with supplier / vendors for all IT systems in the business. Works closely with Supply chain and vendors to identify yearly cost saving measures
- People: Helps in the recruitment and selection process of talent. Identifies Support Specialists skills and knowledge gaps formulates appropriate learning and development plans with the team. Coaches the team and works towards identifying succession candidates. Carry’s out regular job chats and formal appraisals. Works with individual colleagues in setting and fulfilling IDP’s
Related to Assistant IT Manager Resume Samples
Assistant Service Manager Resume Sample
Work Experience
• Assists in forecasting goals and objectives for the department and strives to meet them
• Helps to hire, train, motivate, and monitor the performance of all service department staff
• Helps prepare and administer an annual operating budget for the department
•&nbs...
Professional Skills
• Possesses effective interpersonal relation...
• Communication skills, Interpersonal skills
• Strong leadership, teambuilding, and organ...
Assistant Site Manager Resume Sample
Work Experience
• Shall meet with the contracting officer, contract administrator, government’s quality assurance person and other government personnel as deemed necessary
• Responsible for the overall quality assurance, execution, and personnel supervision of Aerial Port Operations to include air terminal operation...
Professional Skills
• Strong people skills with ability to welco...
• Excellent communication and interpersonal ...
• Strong IT skills (word and excel)
Public Policy Manager Resume Sample
Work Experience
• Build and work with, where appropriate and in coordination with other Alzheimer’s Association public policy staff in California, coalitions, committees, task forces, etc. to advance issues critical to individuals with Alzheimer’s disease, their families, and their caregivers
• Serve as staff liaiso...
Professional Skills
• Strong influencing & networking skills bot...
• Excellent analytical skills and strategic ...
• Excellent analytical, written, and oral co...
Servicing Manager Resume Sample
Work Experience
• Experience in the asset management industry
• Good product knowledge in multi-asset class
• Mature, strong communication skills and detailed-oriented
• Leading a team to ensure the timeliness and accuracy of Corporate Action and Dividend Payments to Cit...
Professional Skills
• Proven Leadership and Employee Management ...
• Proven Leadership and Employee Management ...
• Strong focus on Client service/experience ...
Manager, Enterprise Resume Sample
Work Experience
• Thorough knowledge of the bank’s PMO methodologies and project lifecycle stages
• Three to five years’ experience in leading the Implementation, enhancements, and support of Concur in a large scale enterprise-wide regulated environment. This includes
• Development of business...
Professional Skills
• Proven leadership skills with the manageri...
• Strong communication and interpersonal ski...
• Communicate effectively and presentation s...
Mgr Capture Management Resume Sample
Work Experience
• Lead/Support Raytheon’s business proposal activities
• Leadership experience as an international capture/BD Lead for pursuits with experience in successful business captures in the airborne ISR market
• Direct experience in successfully working with systems controlled under t...
Professional Skills
• Experience with customer focused marketing...
• Demonstrated experience leading capture ac...
• Strategic planning and demonstrated relate...