Assistant Outlet Manager Resume Sample
Holden Connelly
407 Gino Views,
New York,
NY
+1 (555) 782 6689
Work Experience
Assistant Outlet Manager
02/2018
-
PRESENT
Boston, MA
- Ensures a welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations
- Experience. At least two years of food and beverage or supervisory experience in related field
- Hands on management style with ability to lead through example
- Additional Language like German or Italian speaking skills is desirable
- Experience with Unionized environment an asset
- Liaise with Food & Beverage Management to ensure exceptional work standards
- Maintain the Outlet’s cleanliness as well as ensuring all maintenance needs are looked after
- Schedule guest reservation and arrange for private functions or special events
- Attend and participate in the daily Food and Beverage meetings
Seasonal Assistant Outlet Manager
10/2010
-
10/2017
Boston, MA
- Conduct pre-meal briefing
- Participates in the Duty Manager Program
- Hold weekly departmental meetings
- Attend daily F&B briefings
- Demonstrate understanding of and adherence to the Hotel’s policy on fire, hygiene, health and safety
- Demonstrate understanding of and adherence to the Hotel’s regulations outlined in the team member’s handbook
- Conduct pre-service meeting for colleagues
- Conduct competitor survey on a regular basis to understand the trend and the external situation
Assistant Outlet Manager, Jaan
09/2003
-
04/2010
Philadelphia, PA
- Prepare and execute action plans to maximise the business volume in advance, taking into consideration of spending pattern of customers, internal & external activities like special occasions and national holidays
- Prepare weekly roster
- Excellent reading, written and oral proficiency in English
- Experienced in all aspects of restaurant service
- Excellent leader and trainer with strong motivational skills
- Extensive knowledge of spirits, wine, and beer required
- Work a flexible schedule including early morning and late night shifts
- Assist in directing the day-to-day operations of the Bistro, DU Dining, Lodge, and Breaknest Areas for breakfast, breaks, lunch, and dinner periods
- Train, develop, recommend performance evaluations, resolve problems, and recommend progressive discipline when appropriate of staff members. Retain and motivate employees within the various outlets
Education
Upper Iowa University - Waterloo Center
1998 - 2003
School's Degree in Management
Professional Skills
- Assist in maintaining appropriate records of education, training, skills and experience
- Strong Complaint handling skills
- Demonstrates excellent supervisory and leadership skill
- Train the Trainer, Up-selling skills training, HACCP
- Related experience, including supervisory experience, or an equivalent combination of
- Well versed English communication and writing skills
- Advance English communication and writing skills
How to write Assistant Outlet Manager Resume
Assistant Outlet Manager role is responsible for training, leader, english, payroll, credit, database, printing, security, benefits, trading.
To write great resume for assistant outlet manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Assistant Outlet Manager Resume
The section contact information is important in your assistant outlet manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Assistant Outlet Manager Resume
The section work experience is an essential part of your assistant outlet manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous assistant outlet manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular assistant outlet manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Assistant Outlet Manager resume experience can include:
- Ensuring all events are smoothly operated
- Demonstrates flexibility in working according to the needs of the business
- Proven track record in training and developing staff
- Work with the kitchen, stewarding and all leaders to promote teamwork as a strong component of the daily service culture
- Create a sound and strong working relationship with all team members and help them to develop to their maximum potential
- Management and/or supervisory Food and Beverage banqueting experience
Education on an Assistant Outlet Manager Resume
Make sure to make education a priority on your assistant outlet manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your assistant outlet manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Assistant Outlet Manager Resume
When listing skills on your assistant outlet manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical assistant outlet manager skills:
- Effectively manage the Hoyt's by ensuring
- Effectively handles guest complaints and compliments
- Train, coach and counsel and effectively communicate with all staff
- Proven effective leader and ability to delegate
- Analytical skills, strength as a developer and a leader of others are essentialAbout the Benefits
- Developing and maintaining an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods
List of Typical Experience For an Assistant Outlet Manager Resume
1
Experience For Seasonal Assistant Outlet Manager Resume
- Three years previous Food and Beverage leadership experience required
- Sets a personal example for right conduct and behaviour for an open eyed, respected and effective management of the F&B Outlet
- To develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience
- Being able to assist with hiring, training, supervising and discipline all outlet colleagues
- Planning for future events
- Managing cost control
- Ensuring the buffet is perfect condition and represents the standards of BAA. The food is refilled often and kept clean changing the cutlery
- Completing weekly payroll
2
Experience For Assistant Outlet Manager, Jaan Resume
- Assist in administering payroll approvals and scheduling of staff
- Assist with monitoring of all current inventories (liquor, beer, wine, food, etc.) and ordering of new products and month end inventories
- Acts as the Manager on Duty when all other management staff has departed for the evening and supervises any remaining staff
- Ensure all staff are meeting all established standards of service. Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary
- Closely monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures
- Assist conducting meetings for all F&B staff on a monthly basis
- Able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems
3
Experience For Franchised Assistant Outlet Manager Resume
- Supervise and support employees while ensuring service standards are maintained
- Drive colleagues to exceed budgeted check average on a daily basis through training and incentives
- Advises the Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs
- Monitors manning and competence level of selected colleagues to ensure sufficiency for the department to meet the needs of the organization and customer
- Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue
- Develop relationships with internal and external guests maximizing repeat business potential to the outlet
- Benchmark and Keep track of the competitors regarding special promotions and rate packages
4
Experience For Assistant Outlet Manager, Poppy Brasserie Resume
- Communicate with the Manager, Chef, and F&B management to discuss menus, marketing strategies and guest feedbacks and concerns
- Assists in ensuring that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives
- Ensure the operation is smooth before leaving
- To possess a management ability that ensures a successful handling of the outlet
- Basic Food and Hygiene Training
- Focus attention on guest needs, remaining calm under pressure
- Knowledge in fine dining concepts, styles and techniques
5
Experience For Assistant Outlet Manager, Epic Resume
- Able to manage large groups and high turnover with serving all meal periods
- Instructs colleagues on specific safe work practices (e.g. use of proper footwear, cleaning up after spills)
- Maintain an “even flow” of guests throughout the restaurant (e.g. staggering reservation, guest distribution)
- Monitors restaurant activities by actively participating in the service (e.g. observe guest reaction, waiter performance and popularity of menu items)
- Inspects restaurant daily (front and back) to ensure cleanliness, physical condition and functioning equipment
- Coordinates with Chef and F&B Director methods for controlling wastages
- Instructs colleagues on proper equipment storage and handling to minimize breakage of china and glass and misuse of linen and silverware
- Local package only, looking for local candidates only
- Hands on knowledge of Cashiering Systems (Micros, HIS)
6
Experience For Assistant Outlet Manager Resume
- Responsible for the operation of the outlet, as well as events and its organization according to the Lifestyle Society policy and the operational targets
- Make floor plans and conduct briefings during the absence of the manager or with coordination with the manager / Group Executive Chef Talise Wellness
- To control standards, performance, employees' conduct, dress code, appearance, sanitation, etc., according to established policies
- Support the Outlet Manager to implement the F&B marketing plan when required
- Enjoys being held accountable
- Assists GRE’s in their task of tab/sent maximization through proper seating philosophy and reservations management
- Attend manager meetings, conference review, BEO, operations, and pre-con meetings as required
7
Experience For Seasonal Assistant Outlet Manager Resume
- Assist in labor costs, food and beverage costs, supplies, etc. to maximize revenue and minimize expenses
- Assist in leading new business projects and implementation of company policies and procedures, and manage the operations of all outlets as required to ensure compliance with SLAs and SOPs, safety regulations, federal and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guests
- Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service
- Communicating with the manager on upcoming events, and promotions. Assist in end of the month inventories
- Work a flexible schedule including weekends, early morning and late night shifts
- Respond to any reasonable task assigned by Food & Beverage Manager
- Assist in the restaurant and Room Service in whatever capacity needed
8
Experience For Assistant Outlet Manager, Jaan Resume
- Manage all costs like food, beverage and manpower
- Work with Superior in the preparation and management of the Department’s budget
- Complete the other tasks and jobs which assigned by the leader
- Schedule employees to maintain Hotel’s service standards within budgeted labour costs
- Assist in the preparation of F&B Outlets’ budgets, forecasts and performance reports
- Follow outlet policies and procedures
9
Experience For Franchised Assistant Outlet Manager Resume
- Understand both the restaurant’s and the hotel’s financial goals to achieve superior long-term financial returns to our shareholders
- ADACO: Requisitions and Purchase order’s; inventory, potentials, reconciliation of month end
- Ensure a monthly “Business Trading Report” is compiled describing the outlets’ business conditions and major noteworthy conditions encountered during the month
- Participate in staffing requirements for the outlet to ensure the right calibre of staff is selected to meet company objectives. Also manage staff schedules to ensure optimum staffing at all times
- Create loyal and trustworthy colleagues who takes pride in their work, providing the highest possible level of service
- Liaise with Kitchen, Stewarding on daily operations
- Enquire guests’ satisfaction and handle guests’ complaints
- Attend and contribute to team members’ meetings and related activities
- Assist the Outlet Manager to plan, organize and direct all processes of the outlet to ensure the outlet provides quality food and beverage service . Provides excellent service to ensure customer expectation is exceeded and drive performance to achieve the Food and Beverage objectives as outlined in the food and beverage performance plan
10
Experience For Assistant Outlet Manager, Poppy Brasserie Resume
- Responsible to manage all aspects of a specific Outlet(s) within the F&B department including the selection, development and performance management of colleagues, optimizing profits and increasing sales
- Hands on operator that lives and leads the perfect guest experience, ensures the team is set up for success, and is responsible for assisting the EAM – F&B in ensuring that all colleagues have full product knowledge
- Maintain effective working relationships and clear communication with colleagues and leaders in the restaurant and other departments
- Ensure that cost margins are maintained versus top line revenue
- Assists the EAM - Food & Beverage to plan, organize and direct all processes of the outlet to ensure the outlet provides quality food and beverage service that is consistent with the SBU’s SOP and achieves maximum revenue and profit in line budgeted and forecasted projections
- Ensuring all standards of the Hotel and the Franchise are adhered to
- Applies creative solutions and proposes ideas to grow develop and improve the business
List of Typical Skills For an Assistant Outlet Manager Resume
1
Skills For Seasonal Assistant Outlet Manager Resume
- Communicates effectively all issues to OM/GM in a timely manner. Communicates with honesty and integrity to all colleagues and customers (internal or external)
- Co-ordinates and controls all activities in the department and keeps good relationship with all relevant department ensuring smooth operation
- Ensure our members and guests experience true Wellbeing Hospitality
- Desirable- Previous Management Courses and Training Experience
- Previous Management Courses and Training Experience
- Monitors effectiveness of workflow & Sequence of Service during service periods and provides hands-on support as and when required
- Strong Knowledge of Implementing Brand standards
- Experience in Private Dining
- Experience working in a large, multi cultural environment
2
Skills For Assistant Outlet Manager, Jaan Resume
- Food and Beverage Experience needed in a premium Fine Dining Establishment in a 5–star Hotel on a Management level
- Maintain good communication with all other Hotel departments
- Sets a personal example for the conduct and behavior for an open-eyed, respected and effective management of the restaurant
- Essential- Previous supervisory experience in a similar type of establishment
- Previous F&B leadership experience required
3
Skills For Franchised Assistant Outlet Manager Resume
- Self‑motivated, with the ability to make effective decisions
- A total of 4 o 5 years experience in Food and Beverage with a
- Strong background in Breakfast operations with Pan Asian knowledge of food
- Previous experience in high quality bar or lounge
- Previous supervisory experience in a similar type of establishment
- Ensure guests live the “Ultimate Experience”
- Alcohol awareness certification and/or food service permit or valid health/food handler card
4
Skills For Assistant Outlet Manager, Poppy Brasserie Resume
- Assisting with hiring, training, supervising and discipline all outlet colleagues
- Implementing, maintaining and training colleagues on LQA standards
- Greeting and meeting guests upon arrival to the outlet
- Ensuring the operation is smooth before leaving
- Preparing colleague schedules, which allow for appropriate service while controlling labour costs and over time
- Being able to communicate with the Manager, Chef, and F&B management to discuss menus, marketing strategies and guest feedbacks and concerns
- Ensuring marketing and promotional programs are implemented, and kept up to date
- Working knowledge of point of sale systems (ideally Micros), and Microsoft Office
- Being able to take a walk around before the operation and after the operation
5
Skills For Assistant Outlet Manager, Epic Resume
- Assisting colleagues to serve, reset tables and if required with food pick up
- Conducting departmental briefings and meetings
- Assisting the manager in all aspects of operation and administration
- Understanding of London Restaurants scene
- Forecasting covers and revenues and then schedules accordingly
- Developing all colleagues for future advancement
- Being well educated in our Fairmont Service Standards and be able to provide on the spot feedback to colleagues
- Resolving service issues to the satisfaction of involved parties
- To assist Department Heads in developing job descriptions and reviewing them periodically to ensure their continuing understanding and acceptance
6
Skills For Assistant Outlet Manager Resume
- Assist in developing and implementing cost saving and profit enhancing measures
- To assist with hiring, training, supervising and discipline all outlet colleagues
- Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counseling of colleagues
- Assist with hiring, training, supervising and discipline all outlet colleagues
- Assist in ensuring par stock levels are maintained by calculating inventory, and ordering supplies
- Is fully responsible and accountable for ensuring that all customers are served as per the brand standard. Assist the OM in continuously growing the business
7
Skills For Seasonal Assistant Outlet Manager Resume
- Assists the Head of Department on developing and mentoring a colleague with high potential for the benefit of the company
- Frequent ascending or descending stairs and ramps
- Versatility in operations pertaining to all day dining, C&I and Lounges and Ramadan tents
- Alcohol Awareness Training, Food Safety and appropriate sanitation training
- Assists in managing all operational issues ensuring JI & MJs Standard Operation Procedures are met and value is added to the F&B
- Assists in determining the necessary competence for colleagues and provide training or other actions to satisfy these needs
- Provides constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization
- Closely monitors the cashiering function of the outlet to ensure compliance with Cashiering Procedures
8
Skills For Assistant Outlet Manager, Jaan Resume
- Monitors customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for CSI and Complaint Handling are followed
- Provides constant coaching, counseling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization
- Ensures a safe workplace by identifying hazards and taking corrective actions
- Assist in completing and conducing performance evaluations for all colleagues
- Train all F&B team members on existing and new products, as well as selling techniques and any other necessary trainings
- Assist in controlling department forms and records according to the standards for Document Control
- Standard operating Procedures: Hands on training with all Clubhouse colleagues. Review Job Task Check list’s and duty completion daily
- Maintains departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs all at all times
9
Skills For Franchised Assistant Outlet Manager Resume
- Consistently monitors quality of food and beverages being served and service quality, escalating any major problems/ complaints to Senior Management
- Provides leadership & coaching for a team of up to 20 colleagues to ensure standards are being maintained and exceeded
- Is responsible for ensuring that all paper work is kept up to date and filed correctly
- Is responsible for ensuring that all cash is safe guarded at all times and that all paper work is completed in accordance with company policy
- Responsible for ensuring that all orders are placed in time and in line with business requirements
- Can conduct a brand audit and communicate the score. Assists the OM in action planning
- Monitors and coaches colleagues to be able to confidently conduct suggestive selling for items from the menu
- In the Outlet Manager’s absence ensures that all complaints are dealt with correctly without jeopardising the reputation of the brand
10
Skills For Assistant Outlet Manager, Poppy Brasserie Resume
- Supports the Outlet Manager in engagement with the team. Coaches and guides team in engaging with each other and colleagues at all times
- Possess a management ability that ensures a successful handling of the outlet
- Participate in staffing requirements for the outlet to ensure the right calibre of staff is selected to meet company objectives
- Manage the staff schedule to ensure optimum staffing at all times
- Essential- Basic Food and Hygiene Training
- Desirable- Understanding of London Restaurants scene
- Worked or interned in a leading luxury 5 star hotel / brand for at least 2 years
- Track record in working his/her way up to current position (succession plan / development within a Quality Luxury Brand)
List of Typical Responsibilities For an Assistant Outlet Manager Resume
1
Responsibilities For Seasonal Assistant Outlet Manager Resume
- Checking and supervision of daily job performance of team members
- Assist in developing and implementing initiatives aimed at improving service by streamlining procedures and removing obstacles that hinder service delivery
- Conduct performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
- Administrative responsibilities: such as payroll, scheduling, ordering, daily recaps, etc
- Assist in completing inventory process and ordering necessary items
- Monitor customer satisfaction and respond to customer feedback and complaints ensuring JI & MJ procedures for CSI and Complaint Handling are followed
- Participates in department meetings by communicating a clear and consistent message regarding the department goals to produce desired results
2
Responsibilities For Assistant Outlet Manager, Jaan Resume
- Process and co-ordinate daily P&L deliverables in the areas of portofolio pricing, corporate actions and P&L reporting
- To ensure budget objectives are met through sales, merchandising, employee performance, promotions and cost control
- Daily walk-through to ensure cleanliness and product condition standards are being met
- Health & Safety Conscious working to provide a safe environment for employees and guests
- Check bar controls, shot glass use, red lining, bottles totally empty
- Advise the F&B management of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs
- All individual and group bookings are made according to company requirements and escorted to the table in an organized manner
3
Responsibilities For Franchised Assistant Outlet Manager Resume
- Assists in supervising daily shift operations
- Continuous updating Marriott knowledge and Brand standards trainings
- Conducts regular team briefings and meetings
- Ensures the highest levels of service and courtesy are provided to guests
- Manages the level, consistency, and quality of table and/ or counter service of all menu items
4
Responsibilities For Assistant Outlet Manager, Poppy Brasserie Resume
- Ensures that all outlet processes adhere to all food hygiene regulations and procedures
- Coaches and mentors Fionn MacCool’s colleagues, creating an environment that enables colleagues to achieve job fulfillment while providing superior customer service
- Monitor performance through positive feedback, corrective actions as necessary, annual performance reviews and follow up
- Ensures effective utilization and productivity of all employees in Fionn’s, including involvement in staff planning, scheduling, hiring, training and development, forecasting, payroll, budgeting, and inventory
- Micros Key Operator, facilitate programming changes
- Display professional behavior, integrity, pride and loyalty to Fionn MacCool’s and the Sheraton Suites Calgary Eau Claire
- Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s). Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s)
5
Responsibilities For Assistant Outlet Manager, Epic Resume
- Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories
- All areas of guest service and core standards including the creation of new ideas to assist with the continued development of Jumeirah’s image as a leader in food and service offerings and as a Food & Beverage destination
- Lead the F&B Outlet team in all aspects of the department and ensure service standards are followed Handle guest concerns and react quickly and professionally
- Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions Have full knowledge of all Outlet menus
- To ensure the smooth running of the Room service department, courteous and effective manner to the Jumeirah International standards of service while maintaining the restaurant profitability
- Maintains departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow all the SOPs at all times
6
Responsibilities For Assistant Outlet Manager Resume
- Schedules colleagues in accordance with labour standards and business levels and appropriately control labour costs
- Takes full responsibility of the outlet
- Ensure all guests are engaged with which leads to repeat guests
- Ensures that the restaurant and restaurant facilities are kept clean, well stocked and organized. Checks the maintenance of all equipment in the restaurant and communicates needed maintenance and repair
- Assist in recruiting, onboarding and training employees
- Ensure a clean and safe working environment, consistently promoting health and safety
- Ensures the staffing levels are correct to ensure proper service
- Circulates throughout the restaurant facilities and kitchen areas to visually monitor and take action to ensure food quality, service standards and Health Department requirements are met
- Offer professional, friendly and engaging service to guests and colleagues
7
Responsibilities For Seasonal Assistant Outlet Manager Resume
- Inspire the ongoing professional development, performance, growth and satisfaction of all team members
- Assist with staff scheduling to ensure appropriate allocation of resources
- Supervision of Pool, In Room Dininf and the Lobby Bar and Coffee Bar during operation
- Ensure that pre-shift meeting conducted with service staff on a daily basis for all shifts
- Greets members at tables to ensure complete member satisfaction attention to member needs
- Acts as a liaison between wait staff and the kitchen to ensure timely and appropriate communications
- Assists with proper inventory of food and beverages
- Assists with proper inventory of china, glass and silverware. Recommends quantities for purchase
8
Responsibilities For Assistant Outlet Manager, Jaan Resume
- Regular and reliable attendance. Open schedule
- Develop and enhance Fairmont service standards through disciplined administration of departmental procedures
- Lead a team in all aspects of the outlet’s operations and ensure service standards are followed
- Respond to guest concerns in a professional and timely manner
- Maximize revenue by implement strategies, practices and promotions
9
Responsibilities For Franchised Assistant Outlet Manager Resume
- Assist with the development of menus, wine lists, service delivery and standards of F&B operations
- Assist in overall supervision of the department as outlined in manager's job description
- Check staff punctuality and document call off and tardiness
- Order daily supplies, utilize birchstreet
- Train and ensure that service personnel follow designated service scenarios
- Assist in F&B Outlets as necessary
- Completed required MOS audits
- Stay on the floor during peak hours, communicate with guests and receive feedback. Monitor associate performance and assist as needed as well as guests experience
10
Responsibilities For Assistant Outlet Manager, Poppy Brasserie Resume
- Examine food preparation and beverage presentation to ensure quality standards are met
- Monitor labor and payroll costs
- Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Monitor and control productivity of all Outlets (includes Restaurant, Room Service and Bar). Proper scheduling according to business demands, etc
- Participate in interviewing new employees
- Monitor food and liquor requisitions
- Able to train, develop and lead a team to success
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