Outlet Manager Resume Sample
Anabelle Gleichner
554 Rolfson Spurs,
Dallas,
TX
+1 (555) 512 7943
Work Experience
Outlet Manager
12/2016
-
PRESENT
Los Angeles, CA
- Monitor quality of service in outlet
- Ensure compliance with SOP’s in all outlets
- Ensure the training of employees on SOP’s and technical job tasks
- Interview candidates for front-of-house positions and follow standards for hiring approvals
- Encourages Success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced
- Make It Happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful
- To follow strictly the Banqueting Procedures as laid down in the Operations Manual
F&B Outlet Manager
12/2009
-
06/2016
Phoenix, AZ
- Ensure that all casual /agency workers and other staff receive relevant training
- Receive host at the beginning of the function and check with him/her that instructions are correct
- To participate fully in the team work aspect of the department
- Previous Food and Beverage leadership experience in an International Class Hotel or luxury operations/restaurants of a 5-star calibre required
- Anticipate our guests’ needs and respond promptly
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Excellent reading, written and oral proficiency in English
- Experienced in all aspects of restaurant service
Banqueting & Outlet Manager
10/2005
-
07/2009
San Francisco, CA
- Excellent leader and trainer with strong motivational skills
- Create loyal and trustworthy team members who takes pride in their work, providing the highest possible level of service
- Evaluate operations and procedures and suggest improvements to the F&B Manager
- Demonstrate thorough knowledge on products, menus, beverage and equipment
- Three years restaurant leadership or comparable leadership experience required
- Extensive product knowledge including wines, liqueurs, scotches and menu offerings with a firm understanding of the culinary arts
- Computer literacy required: Windows XP, MS Office, Restaurant Manager and Micros/Squirrel an asset
- Proactive with a demonstrate eye for detail and the ability to manage multiple functions/projects while meeting deadlines
Education
Antioch University Seattle
2001 - 2005
Mba's Degree in Management
Professional Skills
- Excellent communication skills and upselling skills in English
- Proven interpersonal skills - able to develop good work relationships, enjoy meeting and working with people at all levels and from diverse walks of life
- Excellent customer service/communication skills with a friendly, outgoing personality
- Related experience including supervisory experience, or an equivalent combination of education and experience
- Maintains appropriate records of education, training, skills and experience
- Excellent computer skills (Opera, Micros, R-Keeper etc.)
- Excellent Communication and Guest Relations Skills
How to write Outlet Manager Resume
Outlet Manager role is responsible for training, english, interpersonal, planning, computer, customer, email, leadership, retail, credit.
To write great resume for outlet manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Outlet Manager Resume
The section contact information is important in your outlet manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Outlet Manager Resume
The section work experience is an essential part of your outlet manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous outlet manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular outlet manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Outlet Manager resume experience can include:
- Strong versatility, flexibility and stress management skills
- Demonstrates strong leadership qualities by religiously practicing the Raffles and Fairmont values
- Provides continuous training & feedback for Colleagues in order to improve skills, knowledge and productivity to ensure their future progression in the company
- Prior experience in account reconciliation/ cash handling
- Project management, planning and implementation skills
- To identify operational limitations and sell only what we advertise and can effectively manage operationally
Education on an Outlet Manager Resume
Make sure to make education a priority on your outlet manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your outlet manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Outlet Manager Resume
When listing skills on your outlet manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical outlet manager skills:
- Possess good communication skills, excellent command in written and spoken English
- Mature with positive thinking and guest oriented and good people management skills
- Good command of English and computer skills particularly in the use of MS Office, email
- Vibrant and pleasant personality with proven guest services and engagement skills
- Coaching, Training & Presentation Skills
- Oversee the implementation of departmental orientation, ongoing training & upgrading of employee skills
List of Typical Experience For an Outlet Manager Resume
1
Experience For F&B Outlet Manager Resume
- To understand and effectively manage cultural needs and expectations of different groups utilising Hotel
- Constantly review and work on improving customer service standards of outlets by ensuring excellent service at all times
- Three (3) experience as Outlet Manager or Junior Manager in a fine dining restaurant
- Demonstrate a complete understanding of outlet Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
- Previous Food and Beverage venue and bar event leadership experience required
- Previous Food and Beverage leadership (Managerial role) experience required
- To promote an environment of effective, open communication and teamwork within the outlets and all areas of Food and Beverage
- Possess hands on experience in the food & beverage field with an attitude to deliver
- Maintain an effective restaurant and bar service with an emphasis on high quality, efficient service
2
Experience For Assistant F & B Outlet Manager Resume
- Good level of English and Italian
- With Sommelier experience
- Provides leadership and demonstrates behavior that is consistent with the Red Carpet Customer Service Program and company policies
- Managing Outlet for seating availability, services & well-being of guests
- Forecasting and scheduling of staff per occupancy levels
3
Experience For Banqueting & Outlet Manager Resume
- Monitoring of all current beverage inventories and assist in end of the month beverage inventories
- Checking and supervision of daily job performance of team members,
- Working together with the Chef De Cuisine – Specialty , to develop new menu ideas and promotions
- Driving Food and Beverage sales through creation of new ideas and promotions
- Preparing outlet budgets, forecasts and promotional plans
- Maintaining a daily log for communication between outlet colleagues
- Working in co-operation with the chef and sous-chefs to ensure top quality and fair prices and to see that below standard items are never accepted or served
4
Experience For Outlet Manager, The Hide, Madinat Jumeirah Resume
- Escalating any major problems/ complaints to Senior Management
- To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures and account for all checks used during each shift
- Exposed to outside catering planning and organizing and executing
- Plan, organize, control and direct the work of employees in the Hotel’s All-Day or Fining Dining Restaurant while ensuring guest satisfaction
- Train all colleagues in suggestive selling and up-selling techniques to assist in achieving maximize profitability
5
Experience For Assistant F&B Outlet Manager Resume
- Extensive product knowledge including coffee, pastries, foods, wines, liqueurs, scotches and menu offerings with a firm understanding of the culinary arts
- Ensure that all financial and cashiering policies and procedures are being followed
- To be proactive in prospecting / creating new business for the outlet
- Develop formal training plans and implement on the job training sessions for restaurant employees
- Train all team members on existing and new products, as well as selling techniques and any other necessary food & beverage trainings
- Contribute to implementing the marketing activities to achieve desired results
- Co-ordinate with the Banqueting office regarding details of the functions
6
Experience For Outlet Manager Snaps Resume
- Maximize profitability from food and beverage costs by developing and using controls and forecasts
- Closely monitors the cashiering function of the outlet to ensure compliance with Cashiering Procedures and support spot audits
- Control department forms and records according to the JI standards for Document Control, including (but not limited to)
- Strictly control the proper usage, storage and inventory of all operating equipment, as well ensuring that the outlet is adequately equipped
- Ensures correct purchasing, storing and control of items/utensils in accordance with par levels & hygiene standards
- To be thoroughly knowledgeable in all facets of Human Resources nature interviewing, evaluating, discipline, termination and administration related
- To maximize profitability by controlling labour and expenses and maximizing revenue
- Conducts performance evaluation of colleagues, guidance, coaching and counselling of colleagues
7
Experience For Female Outlet Manager Resume
- Ensures opening & closing checklists are completed on a daily basis
- Ensures high quality guest service in his/her area, is highly visible and actively participates in service; assists in taking and serving orders
- Frequent kneeling and bending
- Previous P&L ownership (including expense / labor management, shrink, forecasting)
- Ensures that the receiving, holding and issuance, production and service of products are within the quality and control standards
- Contributes to the profitability of the Food and Beverage department by increasing sales and generating new revenue ideas
- Be visible on the floor and assist staff as needed during meal periods
- Ensure the training of outlet managers and associates on SOP’s, report preparation and technical job tasks
- Responsible for ordering of new supplies as needed
8
Experience For Outlet Manager, Jaan Resume
- Handles administrative work and keeps up-dated files on the following matters
- Support the hotel’s strategic business plan by aligning department’s activities and tactics with organisation’s strategies
- To manage daily reservations. Anticipate volume of business taking into consideration occupancy of hotel etc
- Ensure that proper grooming is adhered
- Ensure that proper communication is being disseminated
- Ensure the training of employees on required Starbuck’s standards
- Interview candidates follow standards for hiring approvals
- To initiate and maintain timely recording of and follow-up of all bookings
9
Experience For Outlet Manager Resume
- To communicate and administer selling strategy for the F&B outlet’s business to all internal parties
- To be responsible for any decoration pertaining to the outlet
- To positively identify and acknowledge excellence in operations impacting Restaurant business
- To initiate Customer follow-up within 1-3 days following large events for future business bookings
- To liaise with Events and Sales Account Managers on any Corporate or Group issues and action accordingly following consultation
- Track and share information regarding new business trends and generate new business opportunities
- Benchmark and keep track of the competitors regarding special promotions and menu prices
- Ensure that the team adhere to all company standards, business conduct and ethics, policies and procedures including health, hygiene & safety
10
Experience For F&B Outlet Manager Resume
- Liase with industry sales representative in developing new inspired offerings and promotions
- Develop action plans towards CES & JD Power results, with active involvement in ensuring colleague engagement level is consistently maximized
- Co-ordinate with F&B Manager/ Executive Chef / Outlet Managers on the set up, implementation and sales of all outlet promotions and menu planning
- Ensure that restaurant staff are equipped with proper working environment/ tools / knowledge to enable them to be productive and efficient in their work
- Are a champion of specialty dining and have a natural passion to drive exceptional guest satisfaction
- Participates in planning of food & beverage lists
- To be a hands-on Manager and be present at all times in the Restaurant, especially during busy periods
- To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations
- Provide insight and take part in developing menus with FBOM and chef
List of Typical Skills For an Outlet Manager Resume
1
Skills For F&B Outlet Manager Resume
- Practical experience gained from a 5 star hotel in the same role. Local experience desirable
- Customer service, and communication skills are mandatory
- Delegation, negotiation and diplomacy skills required
- Good experience and/or knowledge with Pan Asian Cuisines
- Providing clear direction and communications on sales priorities, plans, and goals within their department
- Advance experience in working with Microsoft Software: Excel, Words, Power point and menu-making software: Adobe Illustrator, MS publisher
- Good knowledge on controlling beverage cost, shrinkages and maximising revenue
2
Skills For Assistant F & B Outlet Manager Resume
- Has work experienced in a fine dining restaurant and handling private events
- Manage outlet operations on a daily basis ensuring an effective and positive working environment at all times
- Responsible for monitoring sales results and progress against sales priorities and course-correcting as needed
- Experience developing and leading change through strategic initiatives
- To develop and maintain an elegantly appointed environment, with superior colleagues, dedicated to an attentive, distinctive experience for All Day Dining
- Excellent personal grooming and professional appearance
3
Skills For Banqueting & Outlet Manager Resume
- Practical experience in In-Room Dining as Manager in gained from a 5 star hotel
- Experience in managing multicultural work force
- Strong knowledge of Implementing Brands standards
- Experience in a leading luxury 5 hotel for at least 2 years
- Working experience in the similar capacity in a 5 international hotel
- Achieves sales and profit targets and enhances the margins through effective stock management and minimizing controllable costs
- Good working knowledge of Microsoft Office & Micros
- Working experience in the similar capacity
- Working experience in hotel
4
Skills For Outlet Manager, The Hide, Madinat Jumeirah Resume
- Experience in a leading luxury 5 star hotel / brand for at least 2 years
- Experience analyzing Profit & Loss/financial statements
- Previous experience in asset protection or safety training
- Experience needed in a leading 5 star hotel operation at Outlet Manager Level
- Prioritize, organize, delegate work and follows through while working in a fast paced environment
- Experience in working with financial targets, operation reports and POS system
- Experience in similar role with an international brand: 2 -3 years
- Experience in the same position
5
Skills For Assistant F&B Outlet Manager Resume
- Progressive experience in a hotel or a related field
- Good in communication and relationship with guest
- Good knowledge of local products
- Experience in a similar position in a 5 property
- Has 4 - 5 years of relevant experience in a 5 star hotel/resort
- Excellent knowledge of Outlet operations
- Extensive experience of customer service approaches
- Previous experience two to three years management role in a full service outlet, and/or areas of room service, bar, breakfast room
6
Skills For Outlet Manager Snaps Resume
- Previous Food and Beverage leadership experience required and preferably Italian speaker
- Experience in the F&B industry
- Experience required by position is from 2 to 3 years of employment in a similar or a related position
- To ensure that the outlet cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly
- Previous Restaurant Management Experience required
- Five years progressive Food & Beverage management experience,
7
Skills For Female Outlet Manager Resume
- High volume, full-service restaurant management experience
- Maintains good relations with regular customers
- Initiate orders and purchases to ensure outlets are well-equipped to operate smoothly
- Manage the Outlet operations that enable the customer and employee experience
- Experience in Italian Cuisine
8
Skills For Outlet Manager, Jaan Resume
- Experience in Arabic cuisine
- Retail or Consumer Electronics experience
- Military Leadership experience
- Previous experience in logistics, transportation or inventory management
- At least four years of progressive work experience in a similar roles, within a luxury environment
- F&B experience
- Previous supervisory F&B experience
9
Skills For Outlet Manager Resume
- Preferably with Sommelier Experience
- Three to five years previous experience in multiple food & beverage positions
- Excellent knowledge of Food & Beverage
- Total experience in Food & Beverage
- Strong command of the English language (verbal and written)
- Ensures effective communication of information between Colleagues and Management through notice board communications, daily and weekly briefings/meetings
- Communicating with the Chef and F&B management to discuss menus, marketing strategies and guest comments and concerns
- Ensuring a safe working environment for all colleagues within the outlet
- Being able to understand all food and beverage items offered, including ingredients, methods of preparation and proper service
10
Skills For F&B Outlet Manager Resume
- Being able to manage and control overall expenses of the outlets focusing on higher revenue and profit
- Driving positive outcomes of key sales indicators within Outlet Center in support of store Revenue, Margin, and NOP goals
- Cleaning Schedules/ Checklists
- Liaising with sales team for coordination of future/current events, ideas and suggestions to introduce promotional activities
- Recommending salary adjustments, transfers, promotions and dismissals
- Preparing daily and weekly payroll as required by the Controller
- Being able to complete and conduct performance evaluations for all colleagues
List of Typical Responsibilities For an Outlet Manager Resume
1
Responsibilities For F&B Outlet Manager Resume
- Well planning skill
- To maintain effective and appropriate liaison with clients whilst on property for site
- Displays a compelling scene of energy in the work environment and maintain a positive working relationship with all the colleagues
- Manage all operations of Portobello Deli, including Barista, Breakfast, Lunch, Dinner and Bartending Services
- Confident in reading P&L and discussing the business financial side
- Develop strategic and operational plans for managing execution and measuring results of the Café
- Liaise with Kitchen regarding correct menu, numbers and timings
- Confirm with client/ meeting planner at completion of the event that he/she is satisfied and bid farewell
2
Responsibilities For Assistant F & B Outlet Manager Resume
- Consistently monitors quality of food and beverages being served and service quality,
- Ensure Fairmont Service Essentials are upheld at all times, while meeting budgeted payroll expenses/costs
- Develop relationships with internal & external guests alike maximizing repeat business potential to the outlet
- Implement the marketing activities and record analysis report
- Discuss with the outlet chef regarding menus, special requests etc
3
Responsibilities For Banqueting & Outlet Manager Resume
- Monitors completion of weekly cleaning schedules
- Maintains a working knowledge of relevant sections within the JI Food Hygiene SOP and ensure the Outlet meets these standards at all times
- Responsible for the oversight and direction all Food and Beverage operations including multiple concession areas and a full service restaurant
- Develops people to provide exceptional service, products and value to the company guests while maximizing profitability
- Knowledge of food cost and labor analysis pertaining to a restaurant or property comparable in size
4
Responsibilities For Outlet Manager, The Hide, Madinat Jumeirah Resume
- Knowledge and understanding of all Health Standards and expectations
- Maintains an updated operating manual for the outlet
- Handles administrative work and keeps updated files on the following outlet matters
- Assists in collaborating with the business unit’s chef to continually review and refresh menu offerings as deemed by locality and region
- Initiatives to aid with the continued development of the Raffles and Fairmont Makati’s positioning as a leader in Food & Beverage service destination
- Are a champion of all day dining and have a natural passion to drive exceptional guest satisfaction
- Develop action plans towards EES & VOG results, with active involvement in ensuring colleague engagement level is consistently maximized
5
Responsibilities For Assistant F&B Outlet Manager Resume
- Maintain & increase service standards, productivity & creativity leading to improved performance in the Outlet
- To optimize the outlet profits by controlling the expenses and increase the sales volume
- Full responsibility for setting up the Urbane Lounge and Pool Bar
- Present drink menus, make specific recommendations and answer questions regarding beverages
- Thorough understanding and practice of food safety and hygiene standards and occupational health and safety standards
- Has a well developed interest in food and wines; has undergone professional training in food and wine knowledge; is a 'foodie'
- Ensures adherence to cashiering and control procedures; maintains a 'clean' POS database
- Desirable- Previous Management Courses and Training
6
Responsibilities For Outlet Manager Snaps Resume
- Food Hygiene awareness, and basic training
- A thorough understanding of and the ability to represent the Park brand
- Provides guests with a friendly, competent and ultimate service while ensuring that they always feel at ease
- Ensures that the presentation and preparation of food is done according to agreed recipes and standards in collaboration with the chef
- Conducts performance appraisals according to Jumeirah standards
- Conducts corrective coaching sessions with colleagues to address performance issues & encourage substantial improvement
7
Responsibilities For Female Outlet Manager Resume
- Assists with orientation of new team members with regard to departmental training
- Attends training and development as needed
- A working knowledge of budgets and budgetary control
- Flexibility to work a variety of shifts as the business requires; including some early starts and late finishes, weekend and public holidays
- To possess management ability that ensures a successful handling of the Restaurant operation
- Ensures that all training and attendance records are accurate
8
Responsibilities For Outlet Manager, Jaan Resume
- Assists F&B Production & F&B Management in menu planning and menu rotation
- Daily Briefing Sheets
- Ensure that established control procedures, liquors’ laws and regulations are followed
- To manage guest’s satisfaction and build rapport
- Liaise daily with the kitchen on daily operations
- Assign daily responsibilities to respective team members
- Ensure that the daily hygiene and proper sanitation of the outlet is adhered
- Be the role model of the FRHI’s Values and apply “Service Promise” towards all team members and guests at all time
9
Responsibilities For Outlet Manager Resume
- To plan, organize and direct the overall outlet’s operation and administration on daily basic, and be responsible and accountable for maintenance of its facilities and catering function
- Enforce Marriott’s 39 point Sanitation Checklist by having all Restaurants inspected on a monthly basis
- To ensure the awareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s
- Enforce Marriott’s Principals of Hospitality at all times
- Ensure compliance with SOP’s in outlets
- Understand, implement and monitor Starbuck’s promotions in outlet
- The Outlet Manager is responsible to manage the assigned the main restaurant "Grill Asia" as a successful independent profit centre, in line with the outlet's operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet
- Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.\Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift
- Provides leadership and guidance to all front and back of the house operations, ensuring excellence in guest service and satisfaction through a "Do Whatever It Takes Attitude"
10
Responsibilities For F&B Outlet Manager Resume
- General Management experience in a luxury hotel/resort or multi-unit establishment
- Extensive front and back of the house knowledge; Advanced knowledge of financial aspects
- Ensures that all colleagues’ activities adhere to and support the Jumeirah International Quality Management System and departmental standard operating procedures
- Assist with the service of beverages to guests
- To maintain all Restaurant and Bar standards as per current Westin and UAE standards
- To manage Yield of inventories in accordance with Budget guidelines
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