Back Office Resume Sample
Diamond Olson
1042 Thalia Fork,
Chicago,
IL
+1 (555) 497 5145
Work Experience
Nuclear Back-office Leader
10/2015
-
PRESENT
Philadelphia, PA
- OFN/Local 49 seniority tracking/maintain position control to track budgeted and vacant positions. Cooperation, Adaptability, Flexibility, Communication, Dependability, Supportive of Team Goals: Work collaboratively with Provider Schedulers, Access Coordinators and Medical Office Administration
- Uses, protects, and discloses DaVita Medical Group patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- $23.62 - $28.33
- Field Testing Defect Analyst
- Production Incident Analyst, Queue Management
- Problem Management/Problem Resolution
- Simple Configuration Updates/Configuration Audits
- Work Incident/Problem Management queue supporting Lab Integrated End to End Testing
- Work Incident/Problem Management queue supporting Field Testing
Back Office Analyst
09/2008
-
08/2015
Detroit, MI
- Provide input on the effectiveness of incident management making recommendations for improvement
- Responsible for learning PTC capabilities, key technologies used and basic infrastructure used
- Meeting metrics for process flow being managed
- Develop and maintain good working relationship with client counterparts
- Coordinating and managing assigned capability roles
- Previous customer service experience with Consumer Card and Business Card and their products
- Experience working in the following systems: MSS/TSS, ICDP, PCMT, SYS 6040, BLAST, and CLMS
- Work in a time sensitive & highly regulated environment
- Be detail oriented and meet deadlines
Back Office Medical Assistant
06/2003
-
03/2008
Houston, TX
- Tier 2 Incident/Problem Management support for Production ready subdivisions
- Tier 3 Problem Management support for Production ready subdivisions
- Use clear, concise and factual business and technical communications on incident status
- Create/Update system documentation, troubleshooting guides, and other key documentation to aid in more efficient future resolution
- Manages incident activity to ensure all tickets are being worked within SLA, while maintaining SLA response time; maintain ticket related data
- Develop and produce metrics reports on application performance and SLAs, Compile data required to support the reporting of a PTC Event for inclusion in the filings to the FRA
- Identify Root Cause Analysis for incidents & provide remediation plan to functional teams
Education
Walla Walla University
1997 - 2002
Bachelor's Degree in Computer Science
Professional Skills
- High levels of analytical and information technology skills, strong Excel skills
- Reading, writing, arithmetic, good communication skills, PC and word-processing skills
- Strong analytical skills – Sharp technical acumen complimented by strong industry knowledge
- Strong problem solving, analytic, conceptual and critical thinking skills
- Presentation and Facilitation Skills: The ability to present to an audience and effectively manage learning
- Strong problem-solving skills, good judgment, attention to detail and follow-through
- Strong organizational skills and ability to make decisions regarding sensitive information
How to write Back Office Resume
Back Office role is responsible for insurance, customer, intermediate, excel, microsoft, general, organizational, travel, database, training.
To write great resume for back office job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Back Office Resume
The section contact information is important in your back office resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Back Office Resume
The section work experience is an essential part of your back office resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous back office responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular back office position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Back Office resume experience can include:
- Strong verbal and written skills to effectively communicate with the department manager, client and insurance carriers is required
- Strong organizational skills, able to multitask, and great attention to detail
- Fluent Hungarian and good English skills
- Proven ability to master the required IDX and Lawson computer skills
- Strong organizational skills; attention to detail
- Strong Excel skills – vlookups, pivot tables, macros, VBA
Education on a Back Office Resume
Make sure to make education a priority on your back office resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your back office experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Back Office Resume
When listing skills on your back office resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical back office skills:
- Efficient in prioritizing extensive workloads with keen organizational skills, time management and effective communication methods
- Typing skills and good literacy essential
- Strong analytical and problem solving skills and attentive to detail
- Excellent communication, problem solving, negotiation and soft skills, confident telephone manner
- Strong computer skills: ability to multi-task & toggle into multiple systems
- Excellent customer treatment and follow up skills
List of Typical Experience For a Back Office Resume
1
Experience For Back Office Analyst Resume
- Analytical, conceptual and innovative thinking scope as well as profound negotiation skills
- Detective-like troubleshooting skills
- Experience in dealing with Credit Insurance / Credit Management
- Experience with Object Oriented Programming (Java, Python, Scala, Ruby etc.)
- Experience with Scripting Languages (Perl, Bash, etc.)
- Experience with Relational Database Programming (SQL, PL/SQL, etc.)
- Very good eye for detail
- Strong knowledge in Unix and Windows platforms
2
Experience For Back Office Coordinator Resume
- Strong knowledge in MS Excel-VBA
- Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients
- Utilize industry experience to facilitate negotiations and execute confirmations of gas transactions
- Provide prior authorization support for health care provider to ensure they have complete information initially
- Check traders supply accurate deal-sheets/electronic download reports for trades validated within our ‘in-house’ trading system, (the BOOK)
- Log all incoming service tickets and invoices as validation of receipt
- Experience in pricing
- CCMS and Synergy experience
- Microsoft Office experienced (Excel in particular)
3
Experience For Claims Analyst, Back Office Resume
- Good level of English – verbal and written communication
- At least one year experience in Mobile Money- Back office operations
- Providing training: end to end training process (from NJ arrival to official transition to the production area)
- Experiencing managing field testing defects and the resolution process
- Understanding of back office operations in a trading or clearing environment
- Forecasting & Capacity Planning
- Preparing EOD reports about the performance according to expectations and requirements
- Coaching and mentoring of the Ops analysts (based on errors: in audits and collections, disputes, on the floor shadowings etc.)
4
Experience For Back Office Medical Assistant Resume
- Generating and implementing ideas for improvement of the market’s quality (standard and out-of-the-box)
- Stocking and ordering supplies / materials in exam rooms
- Working knowledge of appropriate governmental and commercial coding systems and reimbursement associated with such codes
- Assisting with FX collateral management and rate uploads to NIKE’s ERP system
- Processing of trade amendments at direction of Portfolio Managers/Traders
- Ensuring all trade affirm/settlement deadlines are met throughout the day and trade/positions discrepancies are resolved in a timely manner
- Accounting departments in Europe, US and South America (GL, AP, AR, and Global IICS)
- Accounting departments in US (GL, AP, AR, and Global IICS)
- Understanding of HIPAA requirements
5
Experience For ALM Treasury Back Office Money Market Analyst Resume
- Calling insurance companies
- Understanding of stock control and version control desirable
- Working knowledge in common business tools such as: Microsoft Excel, Microsoft Word
- Working knowledge of Microsoft Excel, Word and Outlook required
- Understanding of Regulation E
- Performing quality audits
- Billing report generation
6
Experience For Nuclear Back-office Leader Resume
- Managing customer requests and queries
- Performing collections (for NJs and low performers)
- Taking part in Ops team huddles (as per business needs)
- Assisting physician and/or physician extender with patient
- Scheduling patients / appointments
- Logging, assigning, tracking progress of complaints & claims from receipt to completion
7
Experience For Global Contact Center Back Office Specialist Resume
- Ensuring a smooth invoicing process by setting up the right vendor and master data
- Entering customer orders and following them up
- Facilitating the invoicing process
- Managing and maintaining material and vendor database
- Ensuring smooth sales process by entering the right customer orders of our ca. 85.000 products
8
Experience For Banking Back Office Deposit Operations Consultant Resume
- Maintaining our reputation by your professional and helpful attitude towards our customers
- Being the face and voice of one of the largest global energy company
- Is involved in the handling of office works as issuing, processing, following up, checking, transferring, reporting
- 2-5 working with terminal data and/or maintaining data relative to pricing/rating of customers/products sales data
- Assist with identifying, developing and preparing reports and analysis related to management needs and performance indicators for the Back Office team
9
Experience For Back Office Platforms Domain Architect Resume
- Assist with troubleshooting any back office process issues, collaborating with Accounting, Treasury and Process Support
- Performs billing and data entry tasks for payments, write offs, claim management, reporting, etc. for Home Care and Hospice billing
- Decision-making based in logical thinking, considering risks, costs, and customers’ impact
- SAP system knowledge, especially in the area of FI & SD including customizing as well as profound knowledge in SAP Business Warehouse
- Process knowledge in the area of hedging against risks arising from foreign currency transactions
- Prepares patients for physical examinations, including vital signs and assists physician during exams
- Create, send, and track all trade confirmations including managing trades confirmed through electronic confirmation platform
- Assist with settlement and invoicing helping to research invoice differences
- Shows ability to understand cash posting and other related transactions as it pertains to billing primary/secondary claims
10
Experience For Head of Back Office Operations Resume
- Submitting authorizations for testing
- Answering phone calls, taking messages
- Ensure that accurate trading information is represented within the BOOK by confirming deals with counterparts on a daily basis
- Superior understanding of Non Fraud claims processing Knowledge Regulation E
- Superior understanding of Non Fraud claims processing Knowledge Regulation E and Nacheha
- Assist Sales staff on resolution of billing and reporting issues
- Assist Sales staff on resolution of billing and reporting issue
- Proactively identifying and resolving potential trade/position, fail, operations risks before they arise and escalate issues
- Liaison for the Operations group to Fund's administrators and Service Providers to assist them in completing month end NAV reporting as necessary
List of Typical Skills For a Back Office Resume
1
Skills For Back Office Analyst Resume
- Effective communication skills and customer service mentality
- Good computer applications skills (MSOffice, excel ..)
- Strong interpersonal skills & a team player
- Good listening skills and patience are necessary
- Strong communication skills, personable
- Excellent customer service skills with the ability to resolve problems and difficult challenges
2
Skills For Back Office Coordinator Resume
- Excellent written and oral communication skills
- Good Managment skills
- Organize RES hardware and software skills training for new and existing team members
- Critical thinking and analytical skills are required to perform daily tasks
- Exposure to Treasury Management Systems desirable, - French language skills desirable
3
Skills For Claims Analyst, Back Office Resume
- Experience of relevant experience
- Interaction Management: Effectively handling and addressing issues and requests from the service deliver team of the deal/project
- To manage effectively designated work/stock levels to achieve targets & SLA’s set & escalate as appropriate
- Exhibit exemplary customer service skills when working across diverse organizations including internal, Field, Vendor and positions of authority
- Strong knowledge and skill in database query including Sybase, MSSQL and Oracle
- Is able to work on their own initiative and drive their own performance and skills
- Working knowledge and hands on experience of medical reimbursement with some medical billing background
- Having previous work experience in Back Office
- Good understanding of accounting principles and applications such as Accounts Receivable posting and patient billing
4
Skills For Back Office Medical Assistant Resume
- Demonstrates ability to quantify billing error trends and effect process change in supporting hospital systems by way of Charge Master loading/auditing/review,
- Flexible; able to continually adapt to changing priorities in a fast-paced trading environment while maintaining calm and motivational attitude
- Ensure quality assurance by validating IT solution and coordinating UAT with business users,
- Ensure quality assurance by validating IT solutions and coordinating UAT with business users
- Experience w/ working in a back office environment
- Experience troubleshooting systems and applications
- Experience with managing incident queues
5
Skills For ALM Treasury Back Office Money Market Analyst Resume
- Strong knowledge of EOBs/ERAs and billing claim and payment cycles for medical accounts
- Claims experience
- Provide effective and timely communication to all relevant organizations and individuals
- Experience in a similar function
- Persistent, attention to details, follow through, good attendance
6
Skills For Nuclear Back-office Leader Resume
- Four (4) years related experience with reimbursement assistance or third party billing
- Business Acumen: Knowledge of business processes and awareness/understanding of the BPO Philippines DC priorities and initiatives
- Banking experience
- Strong fraud background/knowledge
- Knowledge of effective teamwork dynamics between front and back office staff
- Experience in supporting market clearing activities initiated by HK Stock exchange
- Medicaid and Commercial Home Health and Hospice: billing, payments and denial management experience
7
Skills For Global Contact Center Back Office Specialist Resume
- Related experience with medical billing and follow-up
- Customer focused – solid understanding of the customers
- Relevant industry experience, particular around the Back Office functions within Investment Banking
- Experience in supporting Cash Equities, Fixed Income and Finance systems
- Experience in supporting middle to back office systems and front to back functions in the global environment
8
Skills For Banking Back Office Deposit Operations Consultant Resume
- Excellent knowledge of language and cultural context in the countries supported
- Experience in back office or customer service (B2B or B2C)
- Self-direct to highest priority
- Effective written communication in problem management write-up and/or documentation for knowledge management
- Experience in a Claims or Fraud environment
- Experience in a Fraud/Non Fraud Claims area
- 2 / 5 years trade support/trade lifecycle experience in equity, fixed income, listed derivatives and trade, cash activity, and position reconciliations
- Previous customer service experience for Consumer Card
- Previous experience of an admin type role
9
Skills For Back Office Platforms Domain Architect Resume
- Organised and able to prioritise own work load
- Use of Microsoft Excel, Word, PowerPoint and outlook to a good level essential
- Experience with Homecare and Hospice software system
- Experience Microsoft Office programs
- Business acumen and proven ability to work collaboratively with cross-functional areas
- Team oriented attitude, ability to multi-task, be flexible to change, and manage priorities
- Experience in Fraud or Claims environment
10
Skills For Head of Back Office Operations Resume
- From 0 to 2 years’ experience
- Demonstrated ability to build consensus amongst stakeholders
- Experience in at least two areas across Cloud, BI, Workflow, Payments, Risk or Finance systems would be useful
- Support the CRT teams in mitigating the impact of the initial experience
- Relevant experience in the field of Customer Service or in SSC environment is an advantage
- Experience in O&M environment of cellular networks with majority on LTE networks
- Demonstrates a knowledge of electronic billing software focus on ePremis
- Experience with billing applications (ePremis, SSI, etc.)
List of Typical Responsibilities For a Back Office Resume
1
Responsibilities For Back Office Analyst Resume
- Experience of accounts receivable or medical billing experience
- Experience in a Customer Service or Sales environment
- Prepare the spreadsheet for client account’s balances (CAV-Loro) and send it to Middle Office to input in Kondor and then validate of the input
- Work experience from an international environment is an advantage
- Experience in a similar position is an advantage
- SME or project experience
- Tore Operations experience
2
Responsibilities For Back Office Coordinator Resume
- Project management experience and/or leadership
- Experience of senior technology leadership
- 2+ years customer service experience and 2+ years medical or insurance industry
- Able to demonstrate a clear attention to detail
- Consistently good performance over the span of at least 2 months
- Similar work experience
- Workforce Management experience (preferential)
- Accurate and timely processing of confirmations and invoicing/payments of all transactions; - Ensuring all entries within the trading book are correct
3
Responsibilities For Claims Analyst, Back Office Resume
- Customer Service: Consistently meeting and exceeding the needs of customers according to agreed levels of service
- Perform data analysis and fulfill data requests required to conduct decisioning on rating activities and subsequent data enrichment
- 2-5 working with terminal data and/or products and pricing
- Support one of the strategic initiatives of the organization related to the Material Sourcing Optimization by making iNUO sustainable
- Assume responsibility for full lifecycle development including requirement, structure, execution, testing, and release to production
- Support meeting FRA reporting guidelines for PTC incidents as needed
- Be proactive in sorting all Call Centre/Vodashop glitch that has been reported to Back office and provide feedback regarding resolution on time
- To control the trade Capture of local Securities, FX and Money Markets trades processing and it’s Settlement
4
Responsibilities For Back Office Medical Assistant Resume
- Researches potentially fraudulent addresses, names, orders and other data using available investigative tools
- Completes files and system documentation accurately and according to guidelines prescribed by leadership
- Oversees back office scheduling and leads all back office personnel under the direction of Center Leadership
- Support in carrying out multiple reports from a wide range of sources on a weekly and
- Support the management of asset servicing & settlement services
5
Responsibilities For ALM Treasury Back Office Money Market Analyst Resume
- Support program activities, drafting plans and SAL
- Cooperation with business owner for testing activities
- Show knowledge of CPT, HCPCS, Revenue Codes and ICD10 coding
- Resolve daily Trade Affirmation breaks and fails between UBS O'Connor and external executing brokers / prime brokers and custodians
- Daily communication within the Operations team and Prime Brokers regarding reconciliations of position, trade, cash activity breaks and trade settlement issues
- Resolution of daily cash activity breaks between internal Accounting system and the Prime Brokers and custodians
- User testing of systems and application upgrades and development enhancements
6
Responsibilities For Nuclear Back-office Leader Resume
- Able to gather relevant information from customers, update customer information correctly and presenting information clearly and accurately
- Proficiency working with Microsoft Office tools (Excel, Word, Outlook) ◦ Administrative tasks are a key importance in this role
- Think logically when working on customer accounts
- 2 – 3 years previous medical office setting; more back-end office work than clinical
- Self-starting personality, pro-active, enthusiastic and self-motivated
- Develop applications and collaborate with outside parties to implementing vendor systems
- Manage reconciliation systems, reporting systems, and market data systems
7
Responsibilities For Global Contact Center Back Office Specialist Resume
- Facilitate groups of subject matter experts and fix agents in the Back Office, and others as needed, through troubleshooting activities as they arise
- Competent working in and around Service Now, Service Desk, HP ALM or a similar tool
- Have ability to work independently and within a team in completing daily job tasks
- Confident liaising with clients and suppliers and various internal departments
- Able to confidently present information to clients using power point essential
- Positive attitude towards work and getting things done
8
Responsibilities For Banking Back Office Deposit Operations Consultant Resume
- Accepts responsibility and avoids pointing blame at others
- Major functions include confirmations, settlements, documentation, street-wide reconciliation and regulatory reporting
- For any activity or services; such as payment processing, loyalty cards services, CRM
- For clients; like banks, telecom operators, utilities, public services and/or for internal units; like finance or purchasing departments
- Understand and formalize business processes and workflows and their relations with existing and future applications,
- Grow a partnership with users, leading interviews with business users to define and analyze requirements,
- Provide training and functional support to users,
- Understand and formalize back office business processes, workflows and their relations with existing and future applications
- Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, and use cases
9
Responsibilities For Back Office Platforms Domain Architect Resume
- Provide training and functional support to users
- Work in a fast paced environment, managing all cash flows and associated risks related to derivative transactions across our global client base
- Positive and optimistic approach to problem-solving
- Medical Billing (Physician)
- Performing vital signs
- All related Filing
- Perform check to ensure previous day’s Notice Account instructions to/from external third party financial providers have been carried out
10
Responsibilities For Head of Back Office Operations Resume
- Ensure that all RBC and jurisdictional Risk & Compliance procedures are adhered to in respect of Client Treasury Services’ portfolio of clients, specifically those related to client confidentiality, KYC, account opening and documentation and verification of client instructions
- Ensure all the scanning and filing relating to Client Treasury Services’ portfolio of clients is kept up to date
- To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with Xerox in line with T&C’s
- To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules
- Open to a shifting schedule, including weekend work (24x7)
- Currently operating in a similar role in another organization
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