Banquet Supervisor Resume Sample
Amir Medhurst
703 Hettinger Courts,
Detroit,
MI
+1 (555) 445 6410
Work Experience
Banquet Supervisor
03/2018
-
PRESENT
Houston, TX
- Upsell wine and hour d’oeuvres
- Supervise and direct sell areas of bar operations utilizing SOP’s, bar guides and hotel policies
- Monitor Banquet Beverage associates’ adherence to all beverage policies and procedures and take corrective action to resolve any discrepancies through the Banquet Manager
- Critique each function on Banquet Manager’s Critique Form
- Assist Banquet Manager with training and developing the team
- Plan and co-ordinate event details with kitchen, stewarding and catering
- Communicates frequently with guest contacts in order to ensure that their needs are being met
Rock & Roll Hall of Fame Banquet Supervisor
09/2012
-
10/2017
Boston, MA
- Comprehensive benefits (medical, dental, vision, supplemental coverage)
- K retirement savings plan + discretionary match
- One FREE meal
- Holiday and Vacation pay
- RTC Ride Discount
- And much more……
- Meeting and greeting meeting planners and organizers throughout the shift and ensure we meet and exceed their expectations
- Working with all Banquet associates to set up and tear down meeting rooms and venues and ensure all food and beverage is served in a timely, enthusiastic and professional manner
Catering Banquet Supervisor
05/2007
-
06/2012
Boston, MA
- Coaching associates on an ongoing basis to ensure they are always ready to provide exemplary service
- Liaising with catering, kitchen and audio visual for last minute changes and requests
- Food and beverage charges are recorded and billed accurately and beverage controls are in place
- Work well under pressure in a fast paced environment and work cohesively as part of a team
- Having at least 2 years experience in a similar capacity in an international hotel
- Good knowledge of Banquet Operations
- Have a good understanding of food safety practices
Education
George Fox University - Salem Center
2003 - 2007
Bachelor's Degree in Management
Professional Skills
- Excellent interpersonal skills with strong written and verbal communication
- Leadership skills, training and mentoring on the job
- Communication skills are utilized a significant amount of time when interacting with guests, coworkers, and supervisors
- Bartending experience or solid knowledge of wines, spirits and cocktails
- Experience training and supervising catering staff or related
- Good command in speaking and writing English and good computer skill
- Experience planning and executing events for high volume off-site caterer, institution or hotel
How to write Banquet Supervisor Resume
Banquet Supervisor role is responsible for training, english, events, travel, insurance, assembly, reporting, languages, transportation, maintenance.
To write great resume for banquet supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Banquet Supervisor Resume
The section contact information is important in your banquet supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Banquet Supervisor Resume
The section work experience is an essential part of your banquet supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous banquet supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular banquet supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Banquet Supervisor resume experience can include:
- Prepare and set up of the function room prior to the event, service of the event, clearing and cleaning at the end of the event
- Two (2) years of experience working in large-scale institutional food setting
- Previous supervisory experience in a hotel F&B setting
- Three years experience as a server, floor, or bartending supervisor in a la carte or Banquets
- Previous catering and banquet experience
- Inspect all rooms prior to the function to ensure they are set according to the BEO and special guests’ requests
Education on a Banquet Supervisor Resume
Make sure to make education a priority on your banquet supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your banquet supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Banquet Supervisor Resume
When listing skills on your banquet supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical banquet supervisor skills:
- Willingness and ability to effectively communicate with a Spanish speaking work force
- Culinary experience or solid knowledge of foods in high-end catering service or restaurants
- Effectively plan and multi-task in a busy environment
- Experience in preparation and volume cooking in a hotel, resort, restaurant, or university setting
- Previous Conference & Banqueting experience
- Previous experience in similar resort setting
List of Typical Experience For a Banquet Supervisor Resume
1
Experience For Franchised Banquet Supervisor Resume
- Liaises and communicates effectively Banquet Sales, kitchen and all support departments to ensure smooth operations
- Coaches, trains and guides the team to enhance the skills of the team and ensures that established cultural and core standards are met
- Deal effectively with guests and employees
- Effectively communicate with management, chefs and service staff to fulfill guest requirements
- Excellent personal presentation and true passion for customer service
- Previous Experience as Food & Beverage Team Leader/Supervisor with a Five Star Hotels and Resort
- Inspect all rooms prior to staff’s arrival to verify set up and ensure equipment is in place
- Cooperate with other departments to the ensure success of all events
- Previous banquet supervisory experience
2
Experience For Rock & Roll Hall of Fame Banquet Supervisor Resume
- Previous experience in food & beverage service, ideally in a hotel environment
- Meet group coordinator/host prior to function, make introduction and ensure all arrangements are correct
- Previous experience at a major resort as a Banquet Supervisor
- Working knowledge and understanding of the Culinary Union bargaining
- Outgoing personality and customer focus
- Working knowledge of all beverage product, menu items and kitchen equipment
- Supervise the daily operations of the banquet department, making necessary decisions when management is not present, pertaining to functions and team members
- Consults the Catering & Conference Services Manager on such items as serving arrangements, equipment, beverage and linen needs
- Responsible for banquet function orchestration by ensuring proper timing and coordination with the Chef
3
Experience For Catering Banquet Supervisor Resume
- Responsible for overseeing the entire event assigned (set-up, staffing, food, beverage, AV)
- Provide feedback on staff performance to Manager, reporting issues and assist in coaching if needed
- To give full cooperation to any colleague requiring assistance in a prompt, caring and helpful manner
- To have a complete knowledge of costing and pricing of the above
- To follow up details and arrangements for functions in liaison with the star meeting concierge or the wedding coordinator
- Main point of contact for all group leaders and event guests/attendees when the event is taking place
- Resolve guest complaints, ensuring guest satisfaction, with a sense of urgency
- Adhere to all cashiering procedures/policies
- Conduct training of employees as assigned
4
Experience For Conference & Banquet Supervisor Resume
- Available to work a variety of shifts over a seven day rotating roster
- Manage, train, and create an engaging atmosphere for Employee Partners
- Possesses a passion for exceeding Member expectations
- Organizes the implementations according to the forecasts of activity
- Offers suggestions and advice to guests regarding the different services available
- Is responsible for one assigned event of the day, in charge of set up, organization of waiter service and billing of the event
- Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment
5
Experience For Banquet Supervisor Resume
- Input all BEO information into POS and processing a final Banquet Check
- Resolve guest complaints, ensuring guest satisfaction. Maintain positive guest relations at all times
- Meet with the Chef and Stewarding to review scheduled group's menu and equipment requirements
- Conduct pre-function meeting with Servers and review all information pertinent to set-up and service
- To maintain the Banqueting Daily Log Book
- Acts as a liaison between all food and beverage departments
- Be knowledgeable of all banquet and audio/visual equipment and material that is offered by the property
- Ensure banquet/meeting rooms, conference space and support space is always in presentable (i.e. clean, all light bulbs in working order, furniture properly arranged, lights turned off when not in use, maintenance done on a timely basis, etc.)
6
Experience For Franchised Banquet Supervisor Resume
- Under variable temperature conditions (or extreme heat or cold)
- Under variable noise levels
- Around fumes and/or odor hazards
- Around dust and/or mite hazards
- Particular characteristics/descriptions of wines/champagnes ordered
- Ensure agreement of delivery times, amounts and special arrangements
- Communicate service needs throughout the function
- Ensure that assigned employees have reported to work; document any late or absent employees
7
Experience For Rock & Roll Hall of Fame Banquet Supervisor Resume
- Assign stations and sidework to Servers in accordance with departmental procedures
- Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, layout; ensure agreement with function order and departmental standards; resolve any problems
- Handle al banquet linen skirting, equipment, and props carefully, ensuring proper storage at the conclusion of the function
- Greet guests upon arrival at function and assist in seating as required by group
- Set out name cards, escort cards in accordance with group requirements
- Assist Banquet employees with their job functions to ensure optimum service to guests
- Ensure that function rooms are returned to pre-function condition after every event
- Total all charges for the group function, prepare check and present to group contact for payment
- Direct the final breakdown of function room and clean up
8
Experience For Catering Banquet Supervisor Resume
- Ensure all department standards are met
- Contact Property Operations directly for urgent repairs
- Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest relations at all times. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Scheduled hours of service. Special requests/arrangements
- Order of service, traffic flow in room. VIPs
- Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing guest needs within the dynamic hospitality and gaming environment
- Completes paperwork including but not limited to summary sheet, pop-up checks, consumption reports, Captain’s reports, gratuity sheets, banquet checks, and sign-in sheets
9
Experience For Conference & Banquet Supervisor Resume
- Ensure guests’ satisfaction and proper handling of feedback and follow-up
- Assists with cost control methods and procedures by monitoring pars and inventory
- Execute BEO’s line by line to ensure all requests are met
- Respond to guests’ requests and/or issues and communicate them to the Banquet Manager and/or Assistant Banquet Manager
- Reading, understanding and staying up to date with all Banquet Event Orders and cross checking setups and ‘mise en place’ requirements needed for each event and to coordinate with culinary, stewarding and catering all of the event details
10
Experience For Banquet Supervisor Resume
- Responds to guest needs and reports issues to Manager
- Assists in the set-up of banquet functions as required
- Conduct pre-shift meetings before events to relay pertinent information about service, hotel activities and performance for excellence standards
- Greet host and respond to requests in a friendly and courteous manner
- Complete all banquet checks in a correct and timely manner
- Sets goals and delegates tasks to team to increase departmental
List of Typical Skills For a Banquet Supervisor Resume
1
Skills For Franchised Banquet Supervisor Resume
- High volume catering experience
- Valid Responsible Service of Alcohol (RSA) certificate
- Good knowledge of the Sydney hotel industry & Department
- And work with all departments to ensure excellent guest service
- Maintain constant contact with the Banquet Chef to ensure complete, effective
- Experience in Same position or in related field would be advantage
2
Skills For Rock & Roll Hall of Fame Banquet Supervisor Resume
- Have finger dexterity to operate equipment
- In a similar management capacity with a 5 star branded Hotel, or an equivalent combination of education and experience
- 5 star hotel experience
- Banquet Experience in a major Convention hotel
- Lifting and moving 50lbs or more of food, beverages and/or equipment including banquet carts
- Reading and writing abilities are utilized often wit banquet event orders and instructions
- Monitoring and controling the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service
3
Skills For Catering Banquet Supervisor Resume
- Working knowledge of Silverware POS, Word, Excel
- Working knowledge of Infogenesis, AutoCAD and Daylight
- Working knowledge of Infogenesis, AutoCad, Delphi and Social Tables
- Working knowledge of Info-genesis, AutoCad, Delphi and Social Tables
- Working knowledge of AutoCAD.
- Maintaining banquet beverage records to control liquor costs and manage the banquet beverage inventory
- During the absence of manager, perform the role of assistant manager with support of banquet manager
- Complying with attendance rules and be available to work on a regular basis
4
Skills For Conference & Banquet Supervisor Resume
- During the absence of manager, perform the role of assistant manager with support of event operation manager
- Understand the relationship between Banquets and other departments including Catering
- Be willing to work a flexible schedule, including nights, weekends, and holidays
- Assist manager in scheduling banquet service staff to forecast and service standards, while maximizing profits
- Inspect china and glassware and discard chipped items, also removing soiled items during inspection
- Check the posting at the entrance to the room for correct spelling, date, location, etc
- Records deposits, forward checks to Accounting and coordinates billing
- Plan and coordinate event details with kitchen, stewarding and catering
- Ensure that all financial reporting and billing is maintained and accurate
5
Skills For Banquet Supervisor Resume
- Supervise Banquet staff including Banquet Bartender, Banquet Servers and Banquet
- Upon reporting to work, receive room function assignments and communicate last minute
- Coordinate service between meeting planner and staff
- Understand off-premises catering procedures
- Have been seated; advise as to last minute timing
- Pleasant personality, team working and able to handle complaints,
- Handle, carry or lift items weighing up to 100 pounds (tables, trays, equipment, etc.)
6
Skills For Franchised Banquet Supervisor Resume
- Exert physical effort in transporting 50 pounds
- Is service-oriented, willing to go the “Extra Mile” in order to exceed guests’ expectations
- Handle multi-task situations with confidence, anticipating client requirements
- Review function with all other necessary departments, insuring all requirements are met
- Oversees all dining room service
- Assists in cleaning and reset set-up of banquet room(s)
- Beverages, meeting Amenities and Supplies, Server mis-en-place, Items on BEO’s as needed
- Assist manager in conducting monthly department meetings with the Banquet team
7
Skills For Rock & Roll Hall of Fame Banquet Supervisor Resume
- Assist and support the event operation manager and assist event operations manager during day to day operation
- To coordinate all as per of meeting room and function set ups service and breakdown
- Check the temperature and lighting. Check staff for the functional and communicate needs or requirements
- Coordinates with Marketing and all other necessary departments to distribute function details and notifications
- Uphold staff appearance and grooming policies
- Direct staff in maintaining clean, tidy and organized back of house service areas
- Maintain communication with function organizers before, during and after all services
- Communicate with Royal Service and other relevant departments regarding any concerns or deficiencies
8
Skills For Catering Banquet Supervisor Resume
- Supervise all logistic supports such as contracted outside work force, contracted food and beverage supplies, operating / sound equipment, transport, etc
- Participate in monthly communication meetings and promoting open discussion
- Ensure delivery of service to the client during the event
- Ensure proper reporting of gratuities and hours worked by employees
- Conflict resolution & deal with customer complaints
- Understand and implement the Hotel Improvement Plan
- Take complete ownership and accountability of an event from the planning and preparation phases to the successful execution of the event and on to the post conference stages
- Housepersons. Complete schedule. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure associates are following schedule and taking breaks
9
Skills For Conference & Banquet Supervisor Resume
- Oversee department in absence of Banquet Manager
- Order and complete inventory
- Ensure that all associates have proper supplies, equipment and uniform
- Interpret and carry out instructions from Banquet Event Order
- Prepare and approve room and station diagrams on a timely basis
- Establish rapport with guests to maximize satisfaction and repeat business
- Communication between food production and food service. Give exact count after guests
10
Skills For Banquet Supervisor Resume
- Able to work under pressure and flexible time
- Attentive in customer service
- Read and comprehend English in order to receive instructions from managers and guests and to communicate with all members of the banquet department
- Superviosry experince 1 to 2 years
- Basic math is used frequently to ensure the proper set up of tables, settings, chairs, etc
List of Typical Responsibilities For a Banquet Supervisor Resume
1
Responsibilities For Franchised Banquet Supervisor Resume
- Supervise and assist with personalized service to enhance guest experience
- Complete service sheet, conducts pre and post function briefings and fosters effective communication with staff
- Pro-active and attentive in identifying guest needs during their function
- Check on guests’ satisfaction and proper handling of feedback and follow-up
- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends
- Work a variety of shifts over a seven day rotating roster
2
Responsibilities For Rock & Roll Hall of Fame Banquet Supervisor Resume
- Customer service driven; enjoy working with students/staff/clients. Coordinate staff and events to accommodate expectations of any and all clients
- Monitors progress and leads discussion with staff each period
- Monitor supply needs for the department, (e.g., china, glass, silver, buffet presentations, props)
- Manages departmental inventories and maintains equipment
- Maintains established sanitation levels
- Adheres to and reinforces all standards, policies, and procedures as per IHG standards
- Communicates and performs departmental and hotel emergency procedures and ensures staff are trained in safety procedures
3
Responsibilities For Catering Banquet Supervisor Resume
- Inspect even spaces which have been assigned, making certain that all details conform with the banquet event orders. Review any changes to BEO and relay information to relevant areas or department
- Check the sign-in sheet to be certain the team assigned to the function has signed in for work
- Ensure that all functions, buffets, and coffee breaks are complete and guests ready as seen 15 minutes before the scheduled times. Ensure all brand standard are maintained throughout the set up and service
- Keep contact person of each group and relay any pertinent information to any area that could be affected by any changes
- Ensure any additional requirements aside from those of the BEO, have been charged accordingly
4
Responsibilities For Conference & Banquet Supervisor Resume
- Inspect the employees uniforms and cleanliness and/or excessive wear. Enforce the department standards concerning nametags, jewelry, hair ribbons, sweaters, etc
- Draw checks and enter all items to be charged according to the banquet event order. Total the check and present to the guest. Ensure all checks are signed closed and the breakdown complete by the end of the shift
- Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure Mandalay Bay’s competitive position and in anticipation of changing guest needs within the dynamic hospitality environment
- Assists in the ordering process with supplies and equipment for all banquet related needs
- Inspects and assist with banquet set-up and breakdown of tables, cleaning, decoration, equipment, serving areas, and related activities in an accurate and timely manner
- Reviews function with all other necessary departments, insuring all requirements are met
5
Responsibilities For Banquet Supervisor Resume
- Conducts pre-shift meetings before events to relay pertinent information about service and performance for excellence standards
- Greets, hosts and responds to requests in a friendly and courteous manner
- Completes all banquet checks in a correct and timely manner
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters
- Collaborates with F&B back of house staff in the event of food ingredient question
- Supervise, and coordinate the activities of servers, bartenders, and conventions staff
6
Responsibilities For Franchised Banquet Supervisor Resume
- Ensure room is set up in accordance with the requested requirements
- Implement sequence of service, conduct pre-shift briefings and relate all pertinent information with staff
- Ensure standards are enforced through diligent follow up of all functions
- Promote a high level of department morale by
- Supervises daily banquet events, meetings and conferences whilst ensures compliance with all Food & Beverage policies, standards and procedures
7
Responsibilities For Rock & Roll Hall of Fame Banquet Supervisor Resume
- Ensures that events set-ups are completed in a timely manner and as outlined in the banquet event order
- Conducts briefings and shares important operational information and flow of events with the team
- Prepare staff rota/timesheets and ensure punctuality and management of meal breaks
- Maximize financial performance of the division by driving up selling and control of operating expenses through effective management of inventory and cash control
- Sets goals and delegates tasks to improve departmental performance
8
Responsibilities For Catering Banquet Supervisor Resume
- Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props)
- Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory
- Successful planning, organization and co-ordination of all assigned functions within the Department including forecasting, scheduling, labour control, effective pre and post shift communication, communication of the vision to the service staff, etc. and supervise all employees assigned (between 60-125) ensure high level guest satisfaction
- Attend daily management briefings and onducts Colleague briefings
- Check room set-ups for accuracy against BEO
9
Responsibilities For Conference & Banquet Supervisor Resume
- Assists in the ordering and maintaining adequate par stock and overseeing control of: beverages, meeting amenities and supplies, server mis-en-place, items on BEO’s as required
- Responsible for monthly inventory, consumption spread sheet and banquet staff labours
- Meet with function group leaders to determine last minute changes and to discuss details of the event
- Order all materials needed for functions
- Account for all food, beverage, labor and material equipment used
- Complete other reports and maintain complete records of all banquet events
- Handle employee and guest complaints in an effort to resolve problems as they arise
- Inform employees of management policies and ensure compliance
- Greet all guests with a smile and proper verbiage
10
Responsibilities For Banquet Supervisor Resume
- Abide by Mission Statement, Core Values, and Food and Beverage Vision Statement at all times
- Adapt to and handle stressful situations
- Handle many tasks at once
- Oversee up to 300 servers
- Follow direction from banquet management
- Work unusually long hours and extended shifts
- Address guest and colleague concerns and react quickly and professionally
- Completes paperwork including but not limited to summary sheet, pop-up checks, consumption reports, Supervisor’s reports, gratuity sheets, banquet checks, and sign-in sheets
- Provide 'above and beyond style' service
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