Bell Attendant Resume Sample
Hulda Bauch
46940 Providenci Roads,
Philadelphia,
PA
+1 (555) 743 5374
Work Experience
Bell Attendant / Relief Bell Desk Team Leader
03/2016
-
PRESENT
Philadelphia, PA
- Valid, clean driver’s license
- Show guestrooms and suites as needed and emphasize the hotel’s amenities
- Valid driver’s license and clean driving record required
- Welcomes, greets, interacts with, and assists guests in a professional manner throughout guests’ stay
- Provides excellent service with the property’s core service standards and brand attributes
- Loads and unloads baggage from guests’ vehicles
- Stores and retrieves guests’ luggage in and out of secured designated area(s)
- Valid (state) driver’s license
Bell Attendant
07/2013
-
01/2016
Philadelphia, PA
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.). Inspect guest’s room to ensure it is in order and that supplies are adequate
- Explain features of the room including operation of radio, television, telephone, in-room movie system, etc
- Deliver flowers, laundry and packages to guestrooms
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- Hails taxis for guests, using the hotel’s designated taxi company. Assist the guests by opening the taxi door(s) and helping them to be seated
- Assists guests with general enquiries about the hotel, its’ facilities, events and functions taking place and about Abu Dhabi and the surrounding areas
Bell Attendant, Concierge
11/2010
-
04/2013
Los Angeles, CA
- Greets all guest passing through lobby and offers them assistance
- Comply with Four Seasons’ Work Rules and Standards of Conduct
- Discounted RTD Eco bus/light rail pass
- Discounted Hotel rooms ( Marriott and Stonebridge Hotels)
- Discount on Dinning Experience at Marriott Properties
- Discount on Dining Experience at our managed restaurants
- Medical, Dental and Vision insurance (Eligibility: 30 days after hire)
Education
Indiana Wesleyan University - Cleveland Education Center
2004 - 2009
School's Degree in Communication
Professional Skills
- Refined verbal communication skills and customer service experience
- Excellent guest service skills and outgoing personality
- Reading, writing, and oral proficiency in the English language, excellent communication skills are essential
- Strong communication skills in English, both written and verbal essential
- Caring about our guest; assisting with arrivals and departures, making strong emotional connections by providing a guest centric service at all times
- Pre-opening experience is advantage
- Experience and a thorough understanding of hotel operations
How to write Bell Attendant Resume
Bell Attendant role is responsible for interpersonal, customer, english, training, communications, security, immigration, education, insurance, travel.
To write great resume for bell attendant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bell Attendant Resume
The section contact information is important in your bell attendant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bell Attendant Resume
The section work experience is an essential part of your bell attendant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bell attendant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bell attendant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bell Attendant resume experience can include:
- Previous experience required; excellent communication skills
- Strong interpersonal and communication skills with an understanding of guest services in a luxury environment
- Handle issuance of guest room key cards and ensure effective control for guest security
- Previous experience as a Bell Attendant or Porter in the accommodation/hospitality industry
- Move guests’ luggage in an effective and efficient manner
- Valid driver’s licence and ability to drive manual cars
Education on a Bell Attendant Resume
Make sure to make education a priority on your bell attendant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bell attendant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bell Attendant Resume
When listing skills on your bell attendant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bell attendant skills:
- Excellent grooming and personal presentation
- One to two years of luxury experience
- Experience in similar field
- Experience in a similar position
- Experience in a 4 or 5 property
- Valid driver’s license with a clean DMV record required
List of Typical Experience For a Bell Attendant Resume
1
Experience For Overnight Bell Attendant Resume
- Handling telephone calls at the Concierge desk
- Escort arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
- Open doors and assist guests/residents/visitors entering and leaving property
- Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
- Deliver any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner and always verifying the guest’s name and room number
- Park and retrieve guest’s vehicles
- Picks up and deliver guest laundry to and from guest rooms in a timely, accurate manner
2
Experience For Bell Attendant, Concierge Resume
- Maintains and posts hotel reader boards and public area signage
- Cleans and polishes carts and other equipment used in the department
- Retrieves and inputs data from a computer terminal in an accurate, error-free manner
- Answers the Bell desk phone and provide information as needed
- Reads and matches luggage tags, write claim tickets and detach portion to give to guest
3
Experience For Valet / Bell Attendant Resume
- Grasp, lift and/or carry or otherwise move packages, boxes and luggage up to
- Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
- Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
- Ensure that the luggage storage area is kept clean and tidy at all times
- Provide gracious, attentive, and friendly service
4
Experience For Bell Attendant / Hotel Ambassador Resume
- As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Bell Attendant is stationed at the bell stand inside the hotel and greets each guest by name upon arrival and departure
- The Bell Attendant transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage
- A current manual driver’s license
- Picks up guests’ luggage upon departure and transports to proper form of transportation, or delivers for storage
- Transports guest luggage to and from guests’ rooms
5
Experience For Seasonal Bell Attendant Resume
- Maintains proper records of deliveries and pick-ups
- Coordinates with the other bell staff in order to have luggage/parcels removed from vehicles of guests arriving at the hotel entrance and to arrange for their delivery
- Greet guests in a friendly manner and offer assistance with luggage
- Delivery of letters, mail and/or outside deliveries to rooms
- Communicate with other departments in a friendly and professional manner
- Be aware of local attractions and restaurants and make recommendations to guests
- Welcome guest and assist with luggage to the front desk
- Escort guests to their room; utilize bell cart to transport luggage and place luggage in the room
6
Experience For Bell Attendant / Valet Attendant Resume
- Store luggage and issue claim tickets as requested
- Have current knowledge of hotel accommodations, services and area attractions
- Recommend the hotel, restaurant, and amenities to guests
- Respond to customer inquiries for information
- Arrange for local ground transportation when requested
7
Experience For Bell Attendant / Relief Bell Desk Team Leader Resume
- Deliver phone messages, mail or packages, faxes, flowers, all in house amenities to guest rooms in a timely manner
- Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-up
- Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- Complies with Four Seasons Work Rules and Standards of Conduc
- Always use guest names, obtain form guest luggage tag, if not available
8
Experience For Bell Attendant Resume
- Maintain a high level of knowledge about facilities and services as well as Dubai and other Jumeirah International properties to be equipped to answer guest enquiries and questions
- To escort guest upon arrival to complete check in formalities
- To co-ordinate departure transportation
- To escort guest upon arrival to complete check in formalities at night
- Efficiently Manage email correspondence, feedback, complaints and telephone requests
- Utilise contracted companies for tours and events and handle gratuities with integrity as per hotel policy
9
Experience For Overnight Bell Attendant Resume
- Oversee and supervise luggage, driveway & valet services
- Assure that every luggage is covered with a baggage claim tag
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Report any unusual occurrences or requests to the Concierge desk
- Be aware of the hotel accident Prevention Policies
- Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area
- Maintains accurate records / documentation, as per operational and organizational requirements
- Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure
- Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
10
Experience For Bell Attendant, Concierge Resume
- Ensure luggage is placed for guest to unpack
- Check Hotel situation, occupancy, functions, groups, VIPs
- File daily concierge desk report and documents systematically under the supervision of Concierge
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
- Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously
List of Typical Skills For a Bell Attendant Resume
1
Skills For Overnight Bell Attendant Resume
- Experience in a similar role
- Good knowledge of the city is an asset
- Previous concierge/guest relations experience in hospitality industry
- International experience/International travel
- Ensuring that lobby area and front exterior/interior of the hotel is neat and clean at all time by picking up trash, adjusting furniture to proper positions
- Assisting in providing travel directions, recommendations for local attractions, restaurants as well as Resort services
- Managing colleagues through appraisals, interviews & coaching
- Parking of guests and visitors vehicles in the designated hotel parking area
2
Skills For Bell Attendant, Concierge Resume
- Meeting resident and non-resident guests to facilitate feedback and obtain guest preferences
- Frequent lifting, pushing, pulling and carrying of luggage and package of up to 50 lbs
- To meet and greet all guests arriving and departing to/from the Hotel during the night and handle all guest luggage with care and efficiency
- Occasional ascending or descending stairs, ladders and ramps
- Welcome and farewell all guests entering and leaving the hotel with a sincere demeanor
- Escort guests to room explaining and upselling hotel facilities en route
3
Skills For Valet / Bell Attendant Resume
- Clean and maintain the appearance of the surrounding areas of the hotel, including the driveway and front entrance
- Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, signage, entrance and front drive as needed
- Set up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events when applicable
- Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk as needed
- Accurately communicate with other shifts regarding issues arising from day to day operations
4
Skills For Bell Attendant / Hotel Ambassador Resume
- Open the car door for all guests arriving at or leaving from the main entrance in a polite and courteous manner and greet them with a warm smile
- To meet and greet all guests arriving and departing to/from the Hotel and handle all guest luggage with care and efficiency
- Ensure to be present at all’ V.I.P / High profile guests checking-in, coming for show arounds or F&B outlets
- Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
- Greet and escort arriving and departing guests to the hotel
- Supports the Guest Services Manager to ensure smooth delivery of guest luggage and proper handling of valet parking
- Ensures that all equipment provided is being maintained as per the company requirements
5
Skills For Seasonal Bell Attendant Resume
- Ensures prompt delivery of guests belongings, luggage and collection at all times by an efficient coordination and following the procedure
- Ensures that all storage Areas and working areas are kept clean and organized
- Follows the company grooming standard
- Adhere to Jumeirah Hallmarks and Guiding Principles
- To transport the guest’s luggage to their room in an efficient and courteous manner ensuring no damage is caused to the luggage or contents
- Stand for long periods of time and tolerate moderate amounts of walking
6
Skills For Bell Attendant / Valet Attendant Resume
- Open availability – including nights, weekends, and holidays
- Work PM shifts and willing to work weekends and holidays
- Flexibility to work combination of days/nights, including weekends and holidays
- Deliver, collect and store guest luggage while maintaining compliance with hotel safety and security standards
- Be posted in lobby at all times when not doing other assignments
- Drive our guest in the downtown area using the hotel shuttle van
- Responsible and Supervising Bell Captains, Porters, Concierge Desk and lobby presence
- 401(k) with Employer Matching
- Get assignments, keys, and special guest requests from your supervisor at the beginning of your shift
7
Skills For Bell Attendant / Relief Bell Desk Team Leader Resume
- Baggage handling for tours
- Work all shifts, including weekends, evenings, and holidays
- Greet and escort guests upon arrival and during check-out process
- Follows hotel points of service standards while escorting guest to their room and the functionality of their room
- Inspect guest room upon entering and adequate supplies and describes amenities to guest
- Ensure the delivery of parcels, mail and special deliveries to guest-rooms, executive offices or meeting rooms
- To deliver luggage, messages and faxes efficiently and in a timely manner ensuring that they are handled responsibly and carefully
8
Skills For Bell Attendant Resume
- To assist with departing guest’s luggage and provides safe and secure storage of all guest’s items
- To co-ordinate departure transportation during night shift
- Manage monthly invoicing for tour suppliers, newspapers and overhead costs
- Responsible for lobby paging services under the supervision of Concierge
- Practices suggestive selling and able to familiarize guests to hotel facilities
- Is mobile during 100% of shift
- Delivers morning newspapers, Zipout Checkout packets, mail, packages, faxes, etc. to specific guest rooms
- Greet arriving guests and retrieve their luggage
- Ensure that luggage has been stored safely according to prescribed procedures
9
Skills For Overnight Bell Attendant Resume
- The Bell Attendant also provides arriving guests with a hotel orientation
- Comfortable multi tasking
- Flexible schedule including AM, PM , and Overnight Shifts, Weekends, and Holidays
- Dynamic, sociable and passionate individual that is looking to join a fun and vibrant team
- Accurately transports guests’ luggage to the assigned room following completion of the registration process
- Delivers luggage from room upon check-ins/departures or storing on Front Drive
- To transport the guest’s luggage to his room in an efficient and courteous manner ensuring no damage is caused to the luggage
10
Skills For Bell Attendant, Concierge Resume
- Job Families for Job ProfileJob Families for Job ProfileRooms - Front Office/Guest Services - Operations
- Provides a warm welcome to guests on arrival
- Efficiently assist guests throughout their stay with any requirements
- Identifies and anticipates guests needs and requirements at all times
- Comply with hotel policies and procedures at all times
- Reports any short fall of services to the Manager
List of Typical Responsibilities For a Bell Attendant Resume
1
Responsibilities For Overnight Bell Attendant Resume
- Review all materials concerning daily events, i.e., return guests, VIPs and function sheets
- Assist departing guests with luggage, transportation requirements, etc
- Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy
- Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel
- The Overnight Bell Attendant transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage
- The Overnight Bell Attendant also provides arriving guests with a hotel orientation
2
Responsibilities For Bell Attendant, Concierge Resume
- Handle a guest room change request
- Store and retrieve guests luggage and belongings
- Answer telephones, deliver messages, packages, flowers, etc. to their guest rooms
- Run errands for guests and the concierge staff
- Help maintain a high standard of cleanliness in the lobby, at the Concierge Desk, the front entrance and the luggage storage areas
- Call guests by their names and remember return guest's names
3
Responsibilities For Valet / Bell Attendant Resume
- Maneuver luggage carts, heavy and awkward crates around the hotel
- Report deficiencies noted in guest rooms and on guest floors to the Concierge staff
- Follow-up on missed wake-up calls and any phones off the hooks
- Is flexible with schedule as business demands change
- Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc)
- Receives, organizes, register and distribute internal correspondence
- Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds / 25 kgs without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
4
Responsibilities For Bell Attendant / Hotel Ambassador Resume
- Available to work nights, weekends and Public Holidays – specifically 11pm-7am shift
- A current manual C class driver’s license
- Bend, carry and reach, lift, push and pull up to 65 pounds so as to be able to move luggage from guests’ cars to their rooms and vice versa throughout an eight-hour shift
- Be able to work flexible schedule including weekends and holiday
- · A true desire to satisfy the needs of others in a fast paced environment
- Able to fulfill a flexible schedule to include nights, weekends, and holidays
- Flexible schedule, and able to work weekends and holidays
- Team Player and friendly
- Stand on your feet for several hours
5
Responsibilities For Seasonal Bell Attendant Resume
- Diploma/graduate in hotel management
- Highly motivated and hand on person
- Lift, push, pull and carry moderate amount of weight. (50lbs+)
- Lift, push, pull and carry heavy amounts of weight
- Drive a golf cart is a safe manner
- Open availability; shifts include 3 AM/PM and 2 Overnight shifts
- Provide hotel and restaurant information to guests
6
Responsibilities For Bell Attendant / Valet Attendant Resume
- Organise transport for guests and assist with directions and general hotel information
- Park and retrieve guest cars in a safe and timely manner
- Undertake room status checks
- Coordinate and be aware of general arrival and departure patterns for the current day, in particular VIP guests and group movements
- Greets guests who arrive by private car and assists guests as they come out of their vehicles
- Transport guest luggage to and from guest rooms
- Be knowledgeable in our hotel services and products
- Be knowledgeable about our city and things to do
- Answer our guests questions, make recommendations and provide directions
7
Responsibilities For Bell Attendant / Relief Bell Desk Team Leader Resume
- Ensures that all items delivered are marked as per the company requirements
- Comply with the Resorts health, safety and hygiene regulation
- Be aware of the Resorts fire and emergency procedrue
- Act as a salesperson for the products and services on the Island and any other international Jumeirah Product
- Be able to work a flexible schedule with overtime based on business demands
- Maintains cleanliness of bell carts and bell closet
8
Responsibilities For Bell Attendant Resume
- Assist guests with loading & unloading of luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage
- Maintain a high level of knowledge about Hotel’s facilities and services as well as Abu Dhabi and other Jumeirah properties to be equipped to answer guest enquiries and questions
- Store guest’s luggage according to the hotel’s Step by Steps
- Prepare and deliver room service orders in a timely manner
- Complete daily transaction drop for room service transactions at the end of shift
9
Responsibilities For Overnight Bell Attendant Resume
- Assist guests into automobiles or taxicab. (Keep drive way clear at all times)
- Ensure that the driveway is kept free and clear for guest arrival and in the case of an emergency
- Maintain the cleanliness and appearance of the hotel lobby
- Check for any stock shortages with food items for overnight room service menu
- Return lost items found in guest rooms, hallways, or back of the house to the front desk immediately
10
Responsibilities For Bell Attendant, Concierge Resume
- Turn in keys and radio when shift ends
- Attend departmental meetings once a month
- Turn in keys and any other tools used for your job at the end of shift
- Valet guest automobiles when requested
- Answer all Room Service calls, take Room Service orders, and promptly deliver Room Service orders
- Turn in keys to Front Office Department when shift ends
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