Bell Person Resume Sample
Oral Daniel
533 Bailey Wall,
Houston,
TX
+1 (555) 147 4861
Work Experience
Bell Person
05/2018
-
PRESENT
Los Angeles, CA
- Delivers sundry items, mail, packages, laundry, flowers, etc. to guest rooms and employees upon request, assist loading and unloading of baggage from guests’ vehicles, performs room changes as assigned
- Responsible for parking all guests’ cars in a quick, safe and friendly manner
- Maintain proper control of all guests’ keys
- Delivery of guest’s laundry, messages, and parcels
- Delivering guest’s luggage to rooms in a timely fashion providing useful information and assistance as needed
- Opens front doors for all arriving and departing individuals and greets appropriately
- Assists guests with luggage and familiarizes them with their room and the conference center
- Works as shuttle driver when scheduled or as needed
Overnight Relief Bell Person
09/2013
-
12/2017
New York, NY
- Provides directions to in-house guests
- Delivers all messages, packages and amenities promptly and accurately
- Maintains an orderly and clean luggage storage room, lobby and front entrance
- Acquires all necessary arrival and departure information from the Front Desk
- Safely parks guest cars and ensures key security standards are followed
- Communicates check in venue and hotel information to guests
- Pools all gratuities with bell staff team
Education
University of Mary - Fargo Center
2008 - 2012
Bachelor's Degree in Management
Professional Skills
- Excellent guest service skills; very attentive and detail oriented
- Prior guest service experience desirable
- Provide exceptional guest service by greeting and interacting with guests in a genuine, engaging and helpful manger to ensure exceptional guest experience
- Previous experience working in a similar resort setting,
- Communicate clearly and effectively with guests regarding hotel and area information
- Previous baggage handling experience
- Previous experience in a role requiring a high level of guest service and interaction is required
How to write Bell Person Resume
Bell Person role is responsible for travel, security, events, health, gaming, transportation, benefits, attitude, legal, cooperation.
To write great resume for bell person job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bell Person Resume
The section contact information is important in your bell person resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bell Person Resume
The section work experience is an essential part of your bell person resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bell person responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bell person position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bell Person resume experience can include:
- Operates Carousel and ensures are safety standards are followed
- Provide excellent customer service consistent with the company’s core service standards and brand attributes
- Overseeing lobby traffic and welcoming/assisting outside guests
- Lifting & Pulling heavy luggage
- Delivering/picking-up luggage to and from guest rooms
- Recording/Reading all pertinent information in the logbook on a daily basis
Education on a Bell Person Resume
Make sure to make education a priority on your bell person resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bell person experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bell Person Resume
When listing skills on your bell person resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bell person skills:
- Speaking — Talking to others to convey information effectively, clearly and politely
- Be a self-starter, with the ability to work unsupervised and manage multiple priorities
- At least 6 months of front services experience
- Previous Front Services experience
- At least 6 months of previous experience in a similar role within a hospitality industry or similar environment
- At least 6 months of previous experience in similar role within a hospitality industry or similar environment
List of Typical Experience For a Bell Person Resume
1
Experience For Seasonal Bell Person Resume
- Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, etc
- Overall good health
- Retrieve guest dry cleaning/laundry from their rooms and deliver to housekeeping
- Have an outgoing personality
- Assist in keeping lobby clean and tidy
- Maintains a working knowledge of Company facilities, as well as special events on property, in order to advise guests of same, whenever possible
- Adhere to the policies set forth in the Employee Handbook
2
Experience For Bell Person, Grand Summit Resume
- Organize and store luggage as necessary in designated areas. Assist guest service agent with storage when directed by supervisor
- Pick up and dispose of trash, newspapers, and cigarette butts in lobby and exterior areas. Assist F&B by returning glassware and dishware. Assist housekeeping with broom or rag clean up and trash emptying as needed. Maintain lobby furniture order and cleanliness
- Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and aid giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, etc
- Sufficient manual dexterity in both hands to be able to load and unload luggage and push and direct a loaded bell cart
- Air conditioning/heat units and thermostat controls telephone television clock radio guest services directory in room safe lights bathroom amenities valet/laundry services door lock ice and vending areas emergency plan
- Maintain accurate log record of guest calls for Guest Services - Bell Person assistance
3
Experience For Overnight Relief Bell Person Resume
- Deliver items to guest rooms promptly to include: messages mail, faxes packages flowers sundry items requested by guest gift items
- Take personal responsibility to ensure the success of the team – the team succeeds because of your actions
- Identify and explain guest room features to include use of: air conditioning/heat units and thermostat controls telephone television clock radio guest services directory in room safe lights bathroom amenities valet/laundry services door lock ice and vending areas emergency plan Offer packing/unpacking service, explain pressing and laundry service
- Monitor and direct traffic activity of taxis, limousines, hotel/restaurant guests' vehicles, ensuring a smooth and efficient flow
- Provide guests with directions to Guest Services - Front Desk check-in area
- On-site Medical Health Center
4
Experience For Bell Person Resume
- Holiday Gift Cards for Employees
- Employee Discounts to Restaurants & Shows
- An impeccable appearance with superior attention to detail
- Identify and explain hotel facilities and features to guests while escorting them to their room. Identify fire exit closest to guest's room and explain safety features of assigned room
- Responsible for all luggage during check-in and check-out by loading, unloading, and storing as needed
- Distributes all member, owner, and guest deliveries (such as flowers and packages) upon arrival to the resort; logs all items for delivery/delivered in the Bell Person’s log book
5
Experience For Seasonal Bell Person Resume
- Monitors all parking and surrounding areas. Tags all cars in no parking zone or employee parking in non-designated areas. Maintain all equipment, such as bell carts and club cart
- Assists all members, owners, and guests to and from suites with club cart when necessary (disabled guests in need of assistance, grocery delivery, transportation to buildings from parking areas when raining, etc.)
- Maintains lobby and porte-cochere areas to look presentable at all times and to ensure safety of all members, owners, and guests
- Assists with the pick-up and delivery of large items to and from various departments on site
- Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, etc
- Flexible schedule, to include: early mornings, late evenings, the occasional split shift
- Maintain cleanliness and safety of lobby and entryway; vacuum carpets, clean windows, shovel snow, remove trash, mop floors, empty ash cans, maintain fireplace, dust,etc
- Greet guests upon arrival
- Transports luggage and escorts guest to and from their assigned rooms, and other areas of the hotel
6
Experience For Bell Person, Grand Summit Resume
- Delivers sundry items, packages, flowers, etc. to guests rooms
- Have a proper mental attitude and able to deal with guests, management, employees and outside contacts while working under pressure and meeting deadlines
- Greet guests warmly and friendly, offer assistance, handle guest requests, including escorting guests to their rooms and helping with luggage. Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest
- Transport guests about premises and local areas, or arrange for transportation. Assist physically challenged travelers and other guests with special needs. Explains features of room such as operation of radio, television, telephone, in-room movie system, etc
- Maintains front porte-cochere and lobby in a clean and tidy manner; this includes, but is not limited to ashtrays, trash, seating areas, front doors, floors, by picking up trash, cleaning oil leaks, shoveling snow, melting ice, hosing off sidewalks, etc
- Ensure uniform and appearance is clean and professional, maintain positive working relationship with others and support team to reach goals. Assist other departments when needed to ensure optimum service to guests
- Active Listening — Giving full attention to what guests, co-workers and supervisors are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
7
Experience For Overnight Relief Bell Person Resume
- Greet and assist arriving and departing guests according to standards and procedures
- Exhibit all conduct in accordance with Gaming Regulations and Golden Nugget policies and procedures, as well as all Federal and State laws and regulations
- Carry out specific oral or written instructions
- Workswell with a group or team
- Assist with transportation of baggage and personal belongings
- Provide information about hotel and property amenities
- Ensure procedures protect the integrity and security of the company, employees and guests
- Know how to place notes of guest issues in Epitome
- Knowledge of Track It (how to look up and close out packages in system after package has been delivered to the guest)
8
Experience For Bell Person Resume
- Transport to car, or outside area
- To properly "log" all runs on bell log at the "Bell Stand."
- Responsible for a clean and neat appearance of uniforms
- To be conversant with all hotel promotional programs (guest related)
- Ensure cleanliness and organization of work area
- Understand all amenities and services offered at the Resort
- Understand all Moments of Service scenarios
- Assist guests in groups who have pre-paid for luggage services and deliver/retrieve group baggage to/from guests
- Deliver and retrieve group baggage to/from guests for groups with pre-paid luggage service
9
Experience For Seasonal Bell Person Resume
- Process luggage storage tickets for guest items and/or assist with luggage
- Reports for duty on time and in neatly pressed uniform
- Greets guests and assists them to their rooms with luggage at check-in
- Identifies all safety features in route to the room
- Checks the condition of the room, shows features to the guests
- Explains hotel services and facilities to the guests
- Assists guests, upon request, from room with luggage at checkout
- Stores and keeps secure the luggage of any registered guests
- Distributes guest messages and packages
10
Experience For Bell Person, Grand Summit Resume
- Maintains operation and cleanliness of resort vans
- Assists in transportation of guests via the resort vans
- Maintains the cleanliness and organization of the bell stand, closet, and the main lobby
- Escorts guest to and from rooms and assists with luggage and other items in a courteous and efficient manner
- Maintain a high level of professionalism in all aspects of job performance, practice Fairmont Service Promises’ in all interactions
- Escort guests to their room and upon arrival conduct an overview of the room to ensure that guests are familiar with their surroundings
List of Typical Skills For a Bell Person Resume
1
Skills For Seasonal Bell Person Resume
- Ensuring the highest level of guest services by embracing Delta’s Service philosophy of being Welcoming, Engaging and Exceeding
- Standing majority of shift
- Lifting items 30 pounds or more
- Maintaining a clean and organized work area at all times
- Maintaining a professional, well groomed appearance and attitude at all times
- Delivering newspapers, faxes, boxes
- Staying abreast of all community activities
- Transporting guests to and from the airport
2
Skills For Bell Person, Grand Summit Resume
- Opening doors for guests or personnel
- Constantly walking several hundred feet, carrying, bending, stooping, lifting, pushing, and pulling luggage & packages weighing up to 75 lbs
- Constantly balancing, climbing, twisting, eye/hand coordination, manual dexterity, handling, wrist motion, bending/stooping,
- Constantly mentally alert, remembering/paying attention to/observing details, making decisions, following directions
- Constantly listening, hearing, seeing, speaking to communicate and attend to needs of guests
- Maintains courtesy van consisting of washing, cleaning, and fueling
3
Skills For Overnight Relief Bell Person Resume
- Shoves snow, cleans common areas in all properties, including: sweeping, vacuuming, dusting. Cleans bathrooms and elevators
- Constantly standing, walking and talking to guests
- Constantly pushing loaded cart weighing up to 500 lbs
- Delivers sundry items, packages, flowers, etc. to guest rooms. Assists loading and unloading of baggage from guest vehicles and stores luggage
- Delivers sundry items, packages, flowers, etc. to guest's rooms. Assists loading and unloading of baggage from guest vehicles and stores luggage
- Work the bell podium by taking tickets for baggage and any items left by the guest and answering guest's questions
- Post at the main doors and the bell podium and assist guests by opening the doors and displaying a professional appearance
- Work in a safe and responsible manner, always considering one’s own well-being, and that of fellow associates and guests
4
Skills For Bell Person Resume
- Assists loading and unloading of baggage from guest vehicles and stores luggage
- Work the bell podium by taking tickets for baggage and any items left by the guest and answering guest’s questions
- Listen and respond to guest inquiries using a positive, clear speaking voice
- Direct and supervise Guest Services - Valet in transporting vehicles between hotel entrance and parking facility
- Answer department telephone within 3 rings using correct greeting and telephone etiquette
- Directs all members, owners, and guests to their assigned suite, provides guidance regarding the location of the parking areas, miscellaneous resort amenities
- Keen sense of hospitality, outgoing and service minded
5
Skills For Seasonal Bell Person Resume
- Exert physical effort in transporting 100 pounds
- Exert physical effort in transporting Articles (100 pounds)
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds without assistance
- Identify and explain hotel facilities and features to guest while escorting them to their room
- Responsible for attending to the immediate needs of each guest upon arrival
- Assist in locating guest's misplaced luggage
- Push and/or pull a luggage cart weighing approximately 200 pounds
- Pages guests in lobby, dining rooms or other parts of property. Delivers messages and runs errands
6
Skills For Bell Person, Grand Summit Resume
- Raises, lowers, and ensures proper handling of American flag
- Assist Housekeeping with Runner needs and any other assistance required
- Orients guests to room facilities and provides information regarding services available on the premises
- Assists with the cleaning of units, departure checks and inspection of units when needed
- Assists in locating misdirected or lost packages for guests and delivers them to guest’s rooms
- Room deliveries. Handling luggage for clients
- Subsidized Employee Dining Room
- Knowledge of the hotel environment
7
Skills For Overnight Relief Bell Person Resume
- Pleasant personality ,positive attitude and service minded
- Remain in an upright position for 8 hours throughout work shift
- Remain in upright position for 8 hours throughout work shift
- Receives a high volume of phone calls
- Maintain extreme confidentiality when deemed necessary
8
Skills For Bell Person Resume
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of the organization
- Provides guest with current information about all hotel, casino, shows, restaurants, etc
- Handle guest luggage from the point of arrival at hotel to their assigned room and departure of the hotel
- Handle guest luggage from current room to reassigned room for room change
- Deliver guest personal mail/packages to and from the Convention Center and packages/mail stored at the Business Center
- Appropriately place guest luggage in the room
- Bend, squat, kneel, climb, and reach on a daily basis
9
Skills For Seasonal Bell Person Resume
- Lift, carry and store in overhead areas approximately 50 pounds
- Class C Driver’s License
- Able to stand at attention for 8 hour shift
- Familiar with resort and local amenities
- Acts as an ambassador for Topnotch Resort and Spa
- Adherence to key control procedures
- Takes an attentive stance to actively greet and assist guests
10
Skills For Bell Person, Grand Summit Resume
- Anticipates guest needs and acts quickly to handle guest requests
- Keep an accurate log of all guest/owner packages
- Monitors daily activities and itineraries of guests
- Reports to Director of Front Office Operations
- Receives additional direction from Bell/Valet Supervisors
List of Typical Responsibilities For a Bell Person Resume
1
Responsibilities For Seasonal Bell Person Resume
- Expedite guest room changes as required
- Deliver messages and other items to guest rooms and within the Hotel
- Maintain a presence in the lobby, offer assistance to guests as required
- Greets, directs and assist all guests
- Offers assistance with luggage placement (rack/closet)
- Offers each Guest a room orientation and ice service
- Offers concierge services and promote laundry, health spa and other services
2
Responsibilities For Bell Person, Grand Summit Resume
- Delivers, retrieves and stores luggage for our guests
- Loads and unloads luggage from vehicles
- Answers a high volume of phone calls in a polite & professional manner
- Drives V.I.P. guests in our limousines and other company vehicles
- Provide polite and helpful assistance to guests in a disruptive environment
- Removes garbage from the units, common areas and garages
- Explains accommodation appointments and equipment to guests upon entry into guest’s room; informs guests of proper operation of room locks, televisions and thermostats
3
Responsibilities For Overnight Relief Bell Person Resume
- Possesses a good working knowledge of all room locations, types, and special features; maintains information on all outlets, including hours of operation, and local attractions
- Remains receptive and visible for guest service at all times
- To pick up and deliver guest’s laundry and valet
- Issue claim tickets for guest’s luggage storage
- Offers transportation assistance
- Paid Lunch Break
- Carries luggage or uses bell cart for arriving and departing guests; upon arrival, transports luggage from the Hotel entrance to the guest’s room, and upon departure, transports luggage from the guest’s room to the Hotel Lobby, then to the vehicle the guest is departing in or for bus groups, loads onto bus. Store luggage in bell locker as needed
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