Bilingual French Resume Sample
Stefanie Cormier
678 Nicola Mission,
Houston,
TX
+1 (555) 509 4313
Work Experience
Bilingual French Claims Administrator
06/2016
-
PRESENT
Boston, MA
- Customer Orientation and Focus
- Multitask (talk, type, navigate)
- Strong internet navigation and website user knowledge
- Email correspondence skills
- Organizational and team work skills
- Experience with contact center technologies
- Experience working in a Financial/Banking industry an asset
Bilingual French
03/2013
-
05/2016
Houston, TX
- Sales, cross-selling, and up selling experience desirable
- Computer proficiency and knowledge of how and when to use reference material and on-line information
- Phone Etiquette skill
- Flexibility in regard to work schedules
- Maintain strict confidentiality with customer account information
- Strong customer services skill
- Sound knowledge of the Bank’s Retail products, services and operating/collections systems
- The location for this role is at Don Mills & Eglinton
Bilingual French Customer Service Rep
12/2007
-
10/2012
San Francisco, CA
- Answers and responds to inbound calls, returns call from emails, website queries using escalation documented procedures, available tools and supplied script(s) to assess
- Demonstrated proficiency in utilizing a variety of recruitment strategies to include cold calling, direct sourcing, grass roots, social media, etc
- Knowledge of HR transactions
- Prior experience in a service center or call center environment
- Deep understanding of Bank policies and procedures
- Flexibility and ability to adapt to changing work environments
- Knowledge of CPT, HCPC, ICD-9, ICD-10 codes
- Knowledge of HMO, PPO Medicare and Medicaid plans, as well as experience with Medicare Part D
- Provide friendly and efficient customer support via email in English and French to WhatsApp users around the world
Education
University of New Mexico - Taos Campus
2002 - 2006
Bachelor's Degree in Science
Professional Skills
- Professional, positive, approachable, self-motivated, flexible, results oriented, when communicating with customers, branches, merchants, and other financial institutions
- Strong communication and relationship building skills illustrated through current or past work experience
- Strong written and verbal communication skills with a demonstrated ability to communicate with and calm customers and team members
- Excellent communication (verbal, written, listening) skills
- Intermediate computer skills and Windows experience
- Experience in customer service with interest in taking your skills to a higher level
- Customer Service skills/data entry skill
How to write Bilingual French Resume
Bilingual French role is responsible for customer, manufacturing, english, french, communications, articulate, credit, securities, training, integration.
To write great resume for bilingual french job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bilingual French Resume
The section contact information is important in your bilingual french resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bilingual French Resume
The section work experience is an essential part of your bilingual french resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bilingual french responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bilingual french position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bilingual French resume experience can include:
- Communication Skills: Effective verbal and written communication in both French and English
- Excellent working knowledge of MS Office (Word, Excel, PowerPoint, Outlook) and Adobe Acrobat is required; experience with SharePoint and SalesForce an asset
- Experience with both liquid and solid chemical processes
- Analytical Skills: Ability to exercise independent judgment; accuracy and attention to detail
- Team player. Client focused. Analytical skills. Detail oriented
- Proficient French, both written and verbal skills an asset
Education on a Bilingual French Resume
Make sure to make education a priority on your bilingual french resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bilingual french experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bilingual French Resume
When listing skills on your bilingual french resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bilingual french skills:
- Use time effectively and to prioritize and organize workflow
- Conflict resolution, negotiating, and de-escalation skills and have the ability to maintain composure in highly escalated situations
- Problem Solving: Approaching problems logically, displaying good judgment and promt decision making
- Problem Solving: Approaching problems logically, displaying good judgment and prompt decision making
- Liaison with marketing, sales, and operations teams to improve the customer experience
- Speak clearly in a well-modulated voice using good diction
List of Typical Experience For a Bilingual French Resume
1
Experience For Bilingual French Claims Administrator Resume
- Aptitude to listen to caller’s escalated description of problem; interpret, summarize, document and ability to calm consumer down through advanced negotiating and resolution skills
- Use your knowledge necessary to answer customer inquiries on price, discounts and availability creating a positive experience with every interaction
- Good understanding of PC/Internet Technologies and software
- One year customer service experience
- Experience with graphic design and/or visual communications is an asset
- Experience with contracts management/administration is an asset
2
Experience For Bilingual French Customer Service Representative Resume
- Respond to customer inquiries regarding their needs and resolve issues
- Interface w ith many different departments including our Sales, Logistics and Technical Services teams to promote Consumables product line
- Up to date on sales, marketing, and promotional programs and able to administer these accordingly
- Able to handle stress in a customer service department while handling multiple tasks, projects, and innovative responsibilities
- Extreme Flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center
- Work late the last working day of each month
3
Experience For Bilingual French Customer Service Rep Resume
- Follow up with clients through calls and emails
- Verify all documents for accuracy
- Maintenance and input of required information into Pitney Bowes systems – address/equipment changes, customer contact info, payment schedule changes, customer PO#’s, etc
- Drives continuous performance improvement for business results.
- Influence all aspects of performance management including staffing decisions (including hiring and terminations as appropriate), goal setting, development planning, performance evaluations, performance improvement, motivation and recognition
- Evaluates team and department level data and trends to drive improvements. Provides suggestions that impact business processes and balances needs of all stakeholders
- Communicates information regarding team performance, employee needs and VOE to more senior management. Presents team data to manager and large groups and effectively responds to feedback
- Perform in person and remote support for
- Main point of contact with specific Sales Team, Enterprise, & Government segment clients
4
Experience For Accounting Analyst Bilingual French Resume
- Receive and respond to inbound client service calls/cases
- Liaise between the Enterprise, Government & account sales staff, and other PB departments to offer the client one point of contact for their billing requirements
- Maintenance and input of required information into Pitney Bowes systems – address/equipment changes, client contact info, payment schedule changes, customer PO#’s, etc
- Creation of specialized invoice formats for specific clients
- Make the client feel like they are number one at all times
5
Experience For Dealer Support Rep-bilingual French / English Resume
- Interface with US and Canadian Consumables customers and assist us on various tasks/ projects
- Responsibilities include creating formal quotations for our customers with a committed delivery date and proactively manage each order to meet committed delivery date and any special delivery requirement
- Punctually follow up on outstanding issues and take ownership for customer satisfaction
- Ensure all orders result in a clear and payable invoice, and that invoice and revenue recognition is triggered in accordance to company and audit rules
- Ensure timely review and follow up of high risk conditions reported in the daily Credit Push Watch lists, Over threshold and other system generated reports
6
Experience For Bilingual French Recruiter Resume
- Fluent Parisian French or German or Russian and English speaker
- Primary support hours for Europe (French) are between 1am- 10am CST. Shifts outside of these hours are also a possibility, as well as weekends and holidays
- Highly successful individuals have the potential to be remapped to a contingent position with increased roles and responsibilities
- Use current PC-based software (e.g., Microsoft Windows, Excel, Word, Powerpoint, Access, Project, etc.)
- Familiarity with methods and software for experimental design and statistical data analysis
- Develop conceptual Process Flowsheets (PFDs) and Equipment Diagrams and assist R&D and Operations staff with preparation and evaluation of P&IDs
- Work well with both internal associates and customers
7
Experience For Bilingual French Required Resume
- Read, write and understand instructions/correspondence
- TL certification is an asset
- Knowledge of @ home call center business an asset
- Proficient in all Microsoft Office applications (Word/Excel/PowerPoint)
- Handle complex customer situations with professionalism
- Database management and proficiency in Word and Outlook
- Financial Services background with exposure to Oracle A/R & A/P environment an asset
8
Experience For Bilingual French HR Support Specialist Resume
- Knowledge of proposal management/development best practices including project management, writing, editing, content analysis, compliance matrix development, win theme and value proposition development is required
- Demonstrated flexibility to work non-traditional work hours is required
- Superior verbal and written communication skills to effectively establish relationships and articulate clear ideas, with the ability to write and organize compelling content is required
- 20022 N 31st Avenue, Phoenix, AZ 85027
- Full proficiency with latest voice and data call center systems and processes
9
Experience For Bilingual French Customer Care Professional Resume
- Provides effective and efficient responses to inquiries from internal and external, including employees, dependents, retirees, candidates, Contingent Workers, third party vendors, etc. regarding HR policies and procedures
- Acts in an advisory role by providing end-user support for those interacting with HR systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possible
- Ensures positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps
- Ensures proper usage of knowledge management and case management systems to effectively respond to, document and monitor inquiries
- Assesses and interprets the level of complexity of employee inquiries, providing coaching (e.g. low complexity ER issues), answering directly or escalating to appropriate parties for resolution
- Business Plan Execution – Supports Bank’s business plans, and business objectives for the department by
List of Typical Skills For a Bilingual French Resume
1
Skills For Bilingual French Claims Administrator Resume
- Project Management/implementation experience - Demonstrated ability to co-ordinate work initiatives
- Contacting card holders as required to verify and validate transactions
- Experience supporting Win7/Office2010, HP laptop, Boardroom AV, video and web conferencing, smart phone, iPad - support
- Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures
- Proven success in customer service or inside sales operations management with a leading customer driven company
- 3) Ticketing experience - Remedy
- Proven track record in the application of fundamental engineering principles
2
Skills For Bilingual French Customer Service Representative Resume
- Basic skill set in Microsoft Outlook, Word and Excel
- Allocate, prioritize and manage customer orders based on available inventory
- Oversee work procedures, ensure deadlines are met, and prioritize workload assignments
- 2 years of related professional experience
- Evident and proven strength in client focus and organization
- SAP or similar system experience
3
Skills For Bilingual French Customer Service Rep Resume
- Effective communication both verbally and written with customers and internal and external
- Support the organization’s and the Claims Team’s key priorities
- Minimizing risk and losses by knowing and adhering to Scotiabank’s/ScotiaLife Financials policies, procedures and key controls
- Providing customers with account information by accessing the bank’s online records and systems
- Preparing and processing customers’ requests to cancel coverage
4
Skills For Accounting Analyst Bilingual French Resume
- Developing and implementing a structured business development strategy according to agreed-upon growth objectives
- Acquiring and maintaining a thorough knowledge of the Bank’s security and collateral documentation requirements
- Participating in local professional and community events and associations to develop and expand your network
- Knowledge of material handling processes for moving materials/products throughout the manufacturing and distribution process
- Responsible for maximizing Fill Rate and On-Time performance within team ensuring coordination efforts with supply chain team
- History of team-oriented problem solving in a manufacturing environment
5
Skills For Dealer Support Rep-bilingual French / English Resume
- Evaluate the organization of your workflow to find new issues in the support queues and improved ways of handling existing issues
- Maintains an accurate database of the details regarding cuts on a weekly basis
- Provides back-up support to team members as needed such as; during peak time coverage, vacation, sick time
- 401k with matching employer contribution up to 5%
- B.S. in Engineering (Mechanical, Chemical, Electrical, Civil)
6
Skills For Bilingual French Recruiter Resume
- Be PC literate, a thorough knowledge of various systems (Image,CIS,TCS,KS) is an asset
- The location for this role is 90 Wynford Drive, Toronto, ON
- The Bank Card Security department runs on a 24-hour operation
- Proactively communicates supply chain issues and provide alternatives
- Acts as the first level of escalation on all account issues between internal and external customers
- Investigate and resolve complex issues and questions from customers and account team members
- Plan and execute regular customer operations calls for each account
- Communicate highlights and lowlights monthly for each account
- Help to implement Lean continuous improvement projects and change management activities
7
Skills For Bilingual French Required Resume
- Investigates, evaluates, and resolves complaints professionally and tactfully
- Recommends improved customer operations strategies and leads the implementation as required
- Identifies and champions customers’ needs and follows up on customer inquiries in "real time"
- Ensure a close escalation process and support best practices this application
- Speak one of the languages supported (French, Spanish, Korean, Japanese, Chinese)
8
Skills For Bilingual French HR Support Specialist Resume
- Identify and resolve problems in a timely manner and develop alternative solutions
- Exhibit sound and accurate judgment
- Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries
- Sit/stand and operate standard office equipment (computers, phones, etc...)
- Maintaining a working knowledge of the Bank’s credit policies and procedures and Federal and Provincial regulations (e.g., PPSA, CSBFA, FIMCLA), as they relate to loan documentation
- Verifying Post Registration searches to ensure the Bank’s priority position complies with that stipulated in the Credit Authoritarian and in cases where it does not conform, refer to ACE for appropriate action
- Customer Focus: taking ownership, empathizing, providing solutions that meet the Customer's needs
- Computer Proficiency: Ability to navigate multiple windows/tabs; fluency in Windows/MS Office
- Weekend hours and evenings required as well as ability to work flexible work schedule required, based on business need
9
Skills For Bilingual French Customer Care Professional Resume
- Fluency in the French and English languages
- P.C. Literate (MS Office – Advanced on all components)
- P.C. Literate (MS Office -- Advanced on all components)
- Impeccable customer communication
- Take direction
- Knowledge of MS Word, Excel, PowerPoint, Outlook & Company software
- Analyze Demands - Receive legal order pursuant to the Criminal Code/Civil Litigation of Canada served on CIBC or any affiliate by Law Enforcement, Gov Agencies from across the country
- Conduct Thorough Investigation - Research across a multitude of systems, reach out to business partners enterprise wide in order to gather information across multiple product types including images of video, audio files as well as IP address information
- Fulfill the Demands -Decipher and understand all documents received from gathering and determine what to include or exclude and determine what information to redact to ensure privacy is protected
10
Skills For Bilingual French / English Customer Support Resume
- Effective Communicator - Communicate directly with Law Enforcement, lawyers, the courts and clients to clarify, negotiate and explain documentation
- Make decision with little direction
- Medical, Dental, Vision, and Life
- Team Member Tuition Assistance
- Normal office noise level, with occasional moderate noise
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