Bilingual Manager Resume Sample
Abby Metz
530 Fadel Street,
Dallas,
TX
+1 (555) 103 5188
Work Experience
Bilingual Senior Manager
07/2015
-
PRESENT
Houston, TX
- Oversee the development, implementation and execution of marketing requests for BMO Nesbitt Burns Investment Advisors
- Develop, maintain and ensure adherence, to BMO branding guidelines, including updating brand initiatives
- Regularly update and create posted marketing material on intranet; keeping in constant communication with the BMONB advisors to ensure timely completion of marketing requests
- Oversee proper maintenance of records of all projects, ensuring accuracy, completeness and in a manner that complies with regulatory requirements
- Maintain up to date documentation for tracking and measurement
- Assist with the design, development and implementation of marketing/sales strategies to drive assets and revenue growth
- Help to develop strategic Firm-wide marketing campaigns, and/or specific district / division level campaigns by establishing key targets, tracking results and working with other marketing partners to execute campaigns
Bilingual Branch Manager
06/2011
-
03/2015
Dallas, TX
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- Plan all phases of the company and its organizations’ KPI (Key Performance Index) target development, analysis, and review processes. Drive and support implementation of strategic initiatives across the organization through partnership and collaborative working relationships with cross functional teams and providing consulting and analytical support
- Oversee annual business planning process to establish subsidiary & consolidated profitability targets through cross-departmental communication with respective teams and headquarter in Korea. Develop, maintain, and analyze financial models - annual/multi-year budgeting; variance analysis; periodic forecasts of fiscal year and rolling period operation result
- Manage the business overall financial performance, identify profitable opportunities, and evaluate strategic choices and their financial impact on business. Create ad hoc reports as required by management to enable effective financial and operational decision-making
- Take responsibility for developing the careers of direct reports and foster a positive work environment
- Bilingual - English & Korean is required
Bilingual Marketing Manager
07/2008
-
05/2011
Detroit, MI
- Excellent communication and presentation skills in both English and Korean required
- Comfortable working in a global, multicultural, corporate environment
- Financial modeling skills using Microsoft Excel for pricing, promotions, and marketing strategies
- General knowledge of U.S. GAAP and ensure compliance with policies and procedures
- Knowledge of Oracle ERP, Hyperion Essbase, and TM modules
- Some level of understanding of modelling techniques and comfortable to conduct various testing
- Some knowledge of statistical techniques and ability to analyze large sets of data
- Fluency and ability to write in Spanish is required
Education
Western International University
2003 - 2007
Bachelor's Degree in Marketing
Professional Skills
- Strong background in Merchant Services specifically technical knowledge, proven Merchant servicing skills, Advice & Education
- Excellent written and verbal communication skills are essential in addition to strong presentation and facilitation abilities
- Strong listening and overall communication skills
- Strong public speaking skills for impactful presentations
- Prior experience working with the scheduling of Home Health Aides
- Prior experience managing Branch routines and operating procedures
- Participate on monthly cross-channel calls to communicate pertinent NGC Suite priorities and to understand sister nets’ upcoming priorities/flights
How to write Bilingual Manager Resume
Bilingual Manager role is responsible for modeling, english, research, database, languages, bilingual, french, leadership, security, marketing.
To write great resume for bilingual manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bilingual Manager Resume
The section contact information is important in your bilingual manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bilingual Manager Resume
The section work experience is an essential part of your bilingual manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bilingual manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bilingual manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bilingual Manager resume experience can include:
- Knowledge of financial risk management, especially issues and techniques pertaining to credit risk management – including their practical implications and limitations is desirable
- Well-developed research skills aimed at conducting internal and external benchmarking activities
- Persuasion and conflict resolution skills required
- Mastery of written and verbal language skills in English and French
- Proven record of implementing marketing strategy plans
- Defines reporting metrics and benchmarking for the measurement of effectiveness and satisfaction of the end-user of our content
Education on a Bilingual Manager Resume
Make sure to make education a priority on your bilingual manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bilingual manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bilingual Manager Resume
When listing skills on your bilingual manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bilingual manager skills:
- A solid understanding of LEI and the Merchant Experience Model is critical to coaching success
- Effectively manage escalations from clients and vendors
- Demonstrated knowledge of the marketplace in which the branch operates
- Proven experience with people and performance management techniques
- Strong relationship with colleagues in Conference Planning and Event Marketing as well as the full Marketing team
- Provide oversight and ownership with existing team and growing mandate to ensure the set up of effective governance and process
List of Typical Experience For a Bilingual Manager Resume
1
Experience For Bilingual Senior Manager Resume
- Coaching of each employee to reinforce corporate values, policies and procedures, error review, KPI and metric review
- Ensure compliance with company policy and procedures (attendance and adherence)Participate in interviewing, hiring, and on-boarding processes
- Resolve customer related issues promptly using knowledge of bank services,products and processes
- Identify customer needs and matches needs with appropriate product or service,makes referrals to other team members, including across lines of business (i.e., One Harris Referrals),as assigned by Bank Manager
- Ensure the Teller staff possesses the necessary skills to understand and execute customer banking transaction needs,and are proactive in offering suggestions and options
- Identify customer needs and matches needs with appropriate product or service,makes referrals to other team members,including across lines of business (i.e.,One Harris Referrals),as assigned by Bank Manager
- Produce, update and assure properly escalation on the Stress Test methodology. Also support the local Risk Managers in the Scenario Planning processes
- Assist the business as well as Policy & Analytics groups to develop and execute portfolio actions/strategies that support growing and sustainable goals
- Develop, manage, and execute marketing plans and strategies for the division to increase awareness, brand preference, and lead generation
2
Experience For Bilingual Branch Manager Resume
- Formulate, direct, and coordinate marketing activities and policies to promote products and services
- Team Engagement and Action Planning
- Plan, organize, staff, control, and direct all operations of the Select Staffing on-site office
- Conduct on site orientations and safety training
- Establish and maintain professional and productive relationships with our Customers’ Senior Management teams
- Oversees and reviews recommendations (consumer, issuer, acquirer and vendor) and proposed by analysts’ recommendations to ensure appropriate risk management
- Understands and reviews risk processes to ensure the execution of the documentation needed to protect the bank’s reputation and economic capital
- Responsible for building and maintaining a retail sales and service culture in the branch market and demonstrating sales leadership in all sales activities in the branch. Accountable for development and implementation of the branch market sales plan
- Manages the sales process for the branch market. Sets goals, creates sales plans, provides coaching and feedback, encourages and reinforces all sales behaviors taught in sales training, monitors results, provides reward and recognition
3
Experience For Bilingual Team Manager Resume
- Ensures branch’s compliance to operational, internal audit, and security policies and procedures
- Develop and evaluate divisional budgets
- Coordinate and participate in promotional activities and trade shows
- Responsible for Dealer incentives and award banquets, as well as Annual Dealer Round Table
- Build relationships with vendors and help in promotion of their products
- Participate in branch and corporate special events
- Regional travel as needed
- Intermediate to expert knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
- Develop strategic solutions
4
Experience For Bilingual Marketing Manager Resume
- Regional Leaders in action member : Deliver plans to over achieve targets
- Retail Technology - Handheld knowledge
- Daily performance monitoring of Service Dispatch agents including, but not limited to; Schedule adherence, call volumes, SLA compliance, service delivery compliance, MTTR standards, policy and procedure compliance, task completion and follow up and service queue management
- Stay up to date and manage expectations for all required SLAs for major/national/VIP accounts to ensure service delivery requirements are being met via coordination and collaboration with the Major Account Coordination team
- Bi-annual performance evaluations for all direct reports
- Establish branch goals and objectives with clearly defined timeframes
- Meet regularly with clients to ensure quality of placements and satisfaction with our service
- Communicate goals, objectives and incentives to your staff regularly
5
Experience For Bilingual Store Manager Resume
- Review monthly P&L statements against the defined branch goals weekly
- Keep the vision alive in your branch
- Complete branch operational requirements
- Recruit, select and train new employees
- Act as the liaison between the Select branch office and the client
- Manage database and run client reports as needed
- Best Business Practices -- Make sound business decisions and produce results
- Analyze data (e.g. attrition trends, headcount trends, employee demographics, exit interviews, employee satisfaction survey results), identifies trends and recommends solutions to improve employee satisfaction, performance and retention
6
Experience For Bilingual Manager, Advice & Counsel Resume
- Oversees Human Resource’s staff to ensure the delivery of outstanding service to internal customers (site leadership and employees) in the areas of HR operations, employment, compensation, benefits, performance management and organizational change and improvement
- Foster career development by delivering actionable feedback on individual performance in 1:1 meetings, assigning achievable goals and projects, and coaching accordingly
- Share cross-team goals and performance standards with your team to properly align with the company Mission, Vision, and Values
- Contribute to improving operational excellence through collaboration with other leads, Resolution Specialists (RS) and Customer Experience teams on continuously improving our product and viewer experience through identifying gaps and utilizing metrics
- Leveraging multiple delivery channels, creating value and competitive advantage within cluster of branches managed and in partnership with colleagues in RBWM to offer a truly differentiated service proposition
- Ensure fair treatment of our customers is at the heart of everything that we do, both personally, and as an organization through consistently displaying the behaviors required to support HSBC principles and values
7
Experience For Bilingual Manager, On-air Media Strategy Resume
- Scope, estimate and resource and co-ordinate Talent Development translation, QA and editing resources for projects
- A thorough understanding of Retail and Small Business products and services is required
- In content management, intake, editorial and publishing roles for Intranet or Internet sites
- Present deliverables and proposals to internal stakeholders and executives to achieve common understandings and approvals
- Support and drive business development activities and source new high value premium and business customers (time allocation to direct sales varies depending on branch size/newness)
- Expand market/opportunity beyond individual branch footprint, utilization of technology and local ‘Right to Win’ opportunities
- Ensure branch meets and exceeds established sales and revenue goals through robust activity management, while keeping expenses minimized. Manage branch profitability
- Ensure consistency of the merchandising and overall appearance and delivery of branch services for assigned branch. Ensure operational integrity, expense control and minimized errors and losses (direct accountability lies with Branch Service)
8
Experience For Bilingual Manager, Funding Resume
- Set strategy, standards and procedures for editing, translation and quality assurance (QA) of all content produced across Knowledge Management and Talent Development
- Support the “one team” approach to projects, working closely with partners across Talent Development to ensure optimal use of resources
- In depth knowledge of credit risk/adjudication policies and processes
- Trained in Mutual Funds Compliance Officer responsibilities, processes and guidelines
- Formal education in Translation, Technical Communication, Adult Education, English or French Literature or a related field
- Experience and understanding of content, editorial and translation issues, including: editorial voice, multilingual issues, content management techniques, content auditing, and publishing
- Well-developed knowledge of practices, procedures and principles of project management in a learning or web-publishing environment and ability to apply appropriate project management tools and planning to the execution of learning or website maintenance project tasks related to editing and translation
- Solid knowledge of web-based training, instructional design or instructional technology, multi-media programs and/or courseware language and development tools an asset
9
Experience For Bilingual Human Resources Manager Resume
- Experience in product management, product development, or product planning
- Results oriented and a strong desire to "make things happen"
- Position requires passing of State mandated background check associated with employment with licensed Title Lender
- Lead and manage the district to sell promoted products to all customers according to the strategy and direction
- Recruit, hire and retain qualified representatives. Prepare all required paperwork and administrative procedures to support hiring and assessment activities
10
Experience For Bilingual District Sales Manager Resume
- Ensure that representatives understand marketing strategies and thoroughly communicate balanced product information
- In content management, intake, editorial and publishing roles for Intranet or Internet sites
- Coordinate and schedule promotion on daily broadcast logs using the traffic system as dictated by media optimization software (Grip it/Lyra,etc.,)
- Request and maintain promotional inventory (promos and graphics) in system for everything NG Mundo related
- Manage the brand strategy of NG Mundo on all our logs and graphic messaging
- Interact with peers, senior leadership, clients, project team members, and outside vendors
List of Typical Skills For a Bilingual Manager Resume
1
Skills For Bilingual Senior Manager Resume
- Prior experience with Merchant Services Business is required
- Experience working in a home care agency
- Experience with scheduling of home health aides
- Development, communication and reporting on all measured statistics to Customer Experience Management team
- Complete periodic monitoring activities as required, confirming compliance with bank policies and effective risk management is in place
- Experience coaching or leading a team of people
- Experience in the financial services industry or working on Internet and/or Intranet projects and software applications
2
Skills For Bilingual Branch Manager Resume
- Experience and understanding of Content Management Systems (CMS)
- Experience and understanding of Adult Education Principles
- Experience in the financial services industry or working on Internet and/or Intranet projects and software applications
- Two to three years supporting a call center. Three years managerial and/or supervisory experience
- Human Resources Experience required, preferably in a fast-paced, high volume environment
- Based on your academic background, at least 4 to 9 years' experience
- Customer Service, systems, and leadership experience required
3
Skills For Bilingual Team Manager Resume
- Recommend improvements or changes to strategies based on redundancies and more effective or efficient standards
- Account management Experience - an asset
- Skill Requirements: Leadership
- Proven track record of sales
- Call centre operations experience
- Conducting client training sessions on implementation software
- Handling confidential client data and advising on potential risks/errors
- Brainstorming/problem solving issues that arise
- Managing multiple timelines and updating project documentation
4
Skills For Bilingual Marketing Manager Resume
- Coaching and counseling – Influences and changes individuals’ behavior and beliefs through a discovery process
- Translating a client’s survey needs into specific software programs
- Offering operational and implementation guidance
- Enforcing disciplinary measures when needed
- Ensuring branch compliance with Mutual Fund Dealers Association (MFDA) rules and regulations, as well as Scotia Securities Inc (SSI) guidelines/processes
- Leveraging Inclusion – Incorporates diversity throughout the organization
5
Skills For Bilingual Store Manager Resume
- Manage a team and ensure results by counseling and disciplining employees; planning, monitoring, and appraising job results
- Provide expertise for best practices in translation, QA and editing, including keeping abreast of industry trends
- Regulatory compliance training related to Privacy, Anti-Money Laundering/Anti-Terrorist Financing, FCAC, FATCA,
- Integrate marketing efforts with sales organization, dealer training, and pricing to maximize impact in the marketplace
- Run a staffing office which includes overseeing the sales and recruiting activities
- Set strategy, standards and procedures for translation, editing and quality assurance (QA) of all content produced across Learning and Development and BIM
6
Skills For Bilingual Manager, Advice & Counsel Resume
- Support the “one team” approach to projects, working closely with partners at Learning and Development and BIM to ensure optimal use of resources
- Work with other RBB teams to seek alignment between employee-facing documentation and learning objects where possible
- Scope, estimate and resource and co-ordinate BIM and Learning & Development translation, QA and editing resources for projects
- Accountable for tracking and scheduling all internal & external commitments (FNG, NGP, barters, PSAs, etc.) on NG Mundo
- Consultation with Divisional and Regional Managers in the development of local marketing strategies and advertising plans
- Assist local branches and their dealer partners in strategic use and reimbursement of advertising funds in support of marketing business plans
- Report on qualitative and quantitative results of all marketing and advertising programs
- Human Resources Planning – Analyzes organizational capability, creates and implements plans for the development, management, sourcing and retention of talent
7
Skills For Bilingual Manager, On-air Media Strategy Resume
- Ensure all colleagues in your branch are engaging in margin generating activities
- Successful completion of the CIFP Diploma in Financial Planning (or Bank Recognized equivalent)
- Completion of supported Continuing Education courses and activities
- Ensure management of translation vendors allows for efficiencies across lines of business with respect to billing, timeline and quality of language
- Knowledgeable on the client’s contract to ensure clients are receiving the services stated
- Align On-Air strategy with Program Scheduling’s evolution & schedule changes
- Develop training materials to leverage contractors and interns for execution of role-appropriate tasks. Find efficiencies as necessary
- Daily training of contractors & interns
8
Skills For Bilingual Manager, Funding Resume
- 401k with matching company contribution
- Administer, process, and track training programs
- Work closely with territory managers to improve their knowledge of marketing programs
- Develop regional advertising, specific to Ad Clubs, dealer-specific campaigns, and local and regional media plans
- Satisfy education requirements to act as Branch Compliance Officer
- Identifies risks associated with regulatory compliance,overdraft authority and bank secrecy act
- Adheres to all bank policies,directives and procedures
- Completes all branch audits in appropriate time frames;monthly,quarterly,biannually,and annually
9
Skills For Bilingual Human Resources Manager Resume
- Understands,applies and enforces dual control procedure at all times
- Understands systems functionality and ensures transactions are input appropriately;responds to system messages to evaluate risk associated with transaction and accountable for granting overrides
- Maintains cash supply at each service representatives' window,vault and oversee vault security and teller alarm equipment
- Engage customers in complete, needs based conversations to simplify the complex, understand our customers’ needs, and guide them with the right options and solutions
- Paid Personal Leave Days
- Through strategy, increase translation scope for an expanded group with an effort to keep additional translation requests in house where possible
- Deliver on and identify additional cost savings opportunities through expanded mandate and strategy
10
Skills For Bilingual District Sales Manager Resume
- Design and implement a new overall translation and quality assurance strategy that aligns with department standards and seeks to align with standards across other communications-related departments in CIBC
- Maintain a department style guide for both languages
- Supports the development of internal policies for translation and translation vendor management
- Promote corporate compliance with the CIBC Translation Policy
- Report on project status, deliverables and issues to the Director
- Ensure that expectations of clients and stakeholders are met and managed
- Ensure that SLA response times are met
- Identify, evaluate and recommend solutions that align with department mandate and objectives, within time and cost parameters, to address opportunities and mitigate risks
List of Typical Responsibilities For a Bilingual Manager Resume
1
Responsibilities For Bilingual Senior Manager Resume
- Inspiring, leading and developing a diverse sales and service team by embracing and championing change management initiatives
- Conducting client meetings, building agendas and taking minutes
- Recruiting, hiring and promoting team members in accordance with standard Bank policies
- Ensuring all regulatory compliance and ongoing product knowledge and training associated with each employee’s
- Leading internal technology teams and completing configuration documents
2
Responsibilities For Bilingual Branch Manager Resume
- Bilingual French and English is necessary
- Bilingual English / Chinese (Mandarin and Cantonese)
- Bilingual English and Chinese
- Develop business plan and implement district business strategies to meet district, regional and national objectives
- Ensure optimum coverage of all customers and potential customers
- Plan and conduct sales meetings to inform, train, and motivate representatives
- Support people through individual development plans
- Positive communicator who understands when necessary how to have tough conversations to motivate associates to engage our customers in a positive style
3
Responsibilities For Bilingual Team Manager Resume
- Completes tasks on time to a high quality standard
- Takes action on issues and opportunities raised in team Gemba discussions or continuous improvement initiatives
- Helps associates understand the performance bar and supports them to reach it
- Advanced knowledge of day-to-day employment law, labor regulations, workplace safety requirements
- Adapt to change and work in a fast paced, team environment
4
Responsibilities For Bilingual Marketing Manager Resume
- Know how to manage, motivate, coach and train others
- Communicate regularly with Commercial Administration to ensure they understand our process & strategies. Modify the daily log process with them as necessary
- Point person with NE&O for up to the minute log changes
- Primary liaison for daily & weekly communication of NG Mundo On-Air strategies and execution with the Creative team (Producers & Designers) and Marketing Operations
- Schedule NG non-linear platforms (VOD, TVE, EST as they become available)
- Manage the competitive review process and execution to ensure marketplace intelligence
- Evaluate promo and graphics strategies both On-Air and on non-linear platforms
5
Responsibilities For Bilingual Store Manager Resume
- Recommend improvements to media strategy based on competitive findings
- Develop a template of promo inventory usage, track by network year over year
- Lead Media Strategy brainstorm sessions and execute agreed upon tactics
- Make changes to the daily log due to unsold Adsales or changes in show timings
- Performance Management Application – Applies performance enhancement tools and processes consistently across the organization to support a culture of empowerment and high performance
- Compliance – Applies key legal precedents, policies and practices to protect the interests of the organization and individual employees
6
Responsibilities For Bilingual Manager, Advice & Counsel Resume
- Employee Champion – Able to increase employee morale, commitment and contribution through listening to their needs and responding with needed processes and products
- Instructor-Led Course Delivery – Applies adult learning principles and uses accelerated learning techniques to pace delivery, field questions, engage participants, enhance understanding with examples and analogies and demonstrate effective platform skills
- Serving as a point of contact/lead for clients during project planning and execution (internal/external and onshore/offshore) with support from the Project Director
- Oversee the implementation of the Bank’s policies, practices, special initiatives and procedures by
- Interaction with senior management in Investor & Treasury Services and Capital Markets business
7
Responsibilities For Bilingual Manager, On-air Media Strategy Resume
- Interaction with external suppliers and conference organisers to negotiate best rates and services
- Bilingual (Enlgish/Spanish) required
- Performance-based career advancement
- Bilingual (French) and English
- Assessment measurement and evaluation techniques – Evaluates programs to ensure they meet business needs
- Industry speakers and experts
- Drives team engagement
8
Responsibilities For Bilingual Manager, Funding Resume
- Group Healthcare Plan
- Paid Stat Holidays
- AC Nielsen Data
- Directly responsible for generating revenue including consumer and small business loans, mortgage lending, consumer and commercial deposits, fee income, and delivering excellent customer service. Manages the administration of branch market’s retail and small business loan portfolio. Serves in a supporting capacity for commercial relationships in the branch market area
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