Bilingual Representative Resume Sample
Dillan Runolfsdottir
993 Kessler Island,
Phoenix,
AZ
+1 (555) 856 4678
Work Experience
Bilingual Senior Customer Representative
09/2017
-
PRESENT
Chicago, IL
- Resolve client issues and assist them to understand Scottrade’s platforms, investment products and services including stocks and options, bonds and fixed income, mutual funds, ETFs, CDs, money markets, margin loans and Scottrade’s Banking products
- Use active listening skills or attend to non-verbal cues to better understand the client’s needs and motivations; ability to empathize with others' needs and respond sensitively; ability to use good judgment to respond to objectives successfully
- Two to three years of sales experience desired
- Effective listening skills required
- Effective verbal communication skills, including diction, grammar and tone
- Demonstrated ability to ask probing questions and correctly identify customer needs
- Self-motivator, upbeat and with a high energy level
- Strong customer focus, team player and strong work ethics
Bilingual Technical Support Representative
04/2011
-
04/2017
Phoenix, AZ
- Indentify accounts that require additional research or skip tracing. Take necessary action to ensure the account is contacted in a timely basis
- Answers incoming calls from customers and dealers in regards to inquiries
- Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls
- Proficiency in Word/Excel/Outlook, and good comfort level adapting to new computer systems is required
- Contacts customer by phone or correspondence letters to make arrangements to bring their delinquent accounts current
- Performs follow-up of insurance policies and communicates with customers and/or insurance brokers to obtain proof of enforced insurance policies
- Prepares correspondence letters, delinquent reports, repossession files, bankrupt files and payment arrangements
- Provide a high level of customer service and decision making skills while handling customers’ accounts and being able to deescalating calls when necessary
Bilingual Junior Service Representative
07/2005
-
03/2011
New York, NY
- Research and resolve customer inquiries relating to Group Benefit Solutions business, triaging calls or emails to other partners as required
- Accurately process any client requests or changes within SLA (including managing changes that involve input /processing from other internal partners)
- Operate as a team player (i.e. provide and receive feedback, deal with conflict, support others, provide support to internal partners)
- Participates in team initiatives as assigned
- Committed to ongoing learning of Group Benefits and Individual products, systems, procedures and providing any insight, feedback and suggestions on process improvements and changes
- Collection calls and/or correspondence on past due accounts greater than 5 days. Make arrangements to bring their delinquent accounts current
- Provide customer service regarding collection issues, process and review account adjustments, and resolve client discrepancies
Education
University of Pittsburgh
2000 - 2005
Bachelor's Degree in Hand
Professional Skills
- Excellent verbal and written communication skills, as well as strong listening skills
- Demonstrate strong multi-tasking skills while still being accessible to our client base by performing the day-to-day operations
- Diffuse irate customer situations by utilizing strong listening skills and probing techniques
- Strong problem-solving and decision-making skills and conflict resolution abilities
- An outgoing, self-motivated individual with strong organization and time management skills
- Exceptional collection & analytical skills and strong decision making ability
- Strong customer service skills with an ability to comprehend and problem solve in a set period of time
How to write Bilingual Representative Resume
Bilingual Representative role is responsible for customer, telephone, computer, listening, interpersonal, english, french, analytical, excel, insurance.
To write great resume for bilingual representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bilingual Representative Resume
The section contact information is important in your bilingual representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bilingual Representative Resume
The section work experience is an essential part of your bilingual representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bilingual representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bilingual representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bilingual Representative resume experience can include:
- Effectively transition from the save to upgrading the customer to additional products and services
- Manage multiple tasks on multiple systems effectively and efficiently
- Effectively evaluate the need for a service technician to physically resolve the problem and create, schedule and close service jobs
- Effectively address customer questions, complaints and concerns
- Strong technical understanding of internet, networking, and computers is needed
- Proficiency in Word/Excel/Outlook, and good comfort level adapting to new computer systems
Education on a Bilingual Representative Resume
Make sure to make education a priority on your bilingual representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bilingual representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bilingual Representative Resume
When listing skills on your bilingual representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bilingual representative skills:
- Excellent communication skills/ (written and verbal)
- Proficient in Microsoft Office software, SAP, Strong organizational and negotiation skills
- Exceptional listening, communication, understanding, and responding skills
- Basic data entry and typing skills
- Experience in the mortgage industry two to five years related experience and/or training
- Advanced computer skills (Microsoft Word, Excel and Outlook)
List of Typical Experience For a Bilingual Representative Resume
1
Experience For Bilingual Technical Support Representative Resume
- Make outbound or receive customer calls to negotiate settlements or secure payment arrangements. Provide quality customer service to secure payment arrangements for customers who are between 3-6 months past due on their credit card accounts
- Manually dials, skip traces or utilizes automated dialer to communicate with customers and make payment arrangements to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality
- Have the ability to provide excellent customer service while multitasking
- Experience in a high volume/high intensity customer service environment
- Extensive deduction management experience
- Working hours 9am-5pm and/or 12pm-8pm
- Starting date is June 11, 2018
- Handle incoming and outgoing calls from customers
- Provide accurate price quotes and client account information regarding account balances, positions, existing orders, etc
2
Experience For Bilingual Collections Representative Resume
- Request direction in solving problems of unusual or complicated nature. Attend training, as required on job related matters
- Provide a warm greeting for all patients
- Provide feedback to appropriate management team regarding potential tool and/or process enhancements
- Process client orders placed via various systems including Web-based programs
- Adhere to established company policies and procedures regarding the placement of trades on behalf of TD Ameritrade clients
- ADT offers full benefits on the 1st of the month after 30 days of employment. (Medical, Dental, Vision, 401IK with 5% matching)
- Knowledge of VISA International Operating Regulations is considered an asset
- Uses computer to enter payment arrangements into care systems
- Utilize time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment
3
Experience For Bilingual Financial Services Representative Resume
- Display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to easily establish rapport and credibility with a variety of customers
- Handle problem resolution items
- Translate all French requests in a timely manner with detailed notes
- Take initiative to identify any day to day issues encountered, i.e. System, workflow and procedural
- Ensure that all requests are handled accurately and in a timely manner
4
Experience For Bilingual Patient Services Representative Resume
- Manage workload and meet SLA's
- Insurance course (i.e. LOMA) is an asset
- Demonstrated ability to establish and maintain effective relationships with customers. Effectively gains the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution
- Corrects discrepancies on customers’ accounts, and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution
- Fundamental understanding of competitive environment and begins to position Comcast’s product positively to our customers
- Bilingual in Korean and English or Chinese Mandarin and English required
- Do NOT contact us with unsolicited services or offers
- Follows all company quality guidelines, to ensure consistency in
5
Experience For Bilingual Contact Center Representative Resume
- Fluent in Spanish and fluent in English
- Respond to inquiries via phone or correspondence from customers or dealers in a call
- Provides quality service, prompt response and follow up to each customer inquiry or dispute
- Make outbound collection calls on customers 61-90 days, 91-120 days and 121+days in assigned Collection Queues
- Provide clear and concise technical information to customers
- Differentiate between product features and functionality in order to resolve customer inquiries
- Educate and guide the customer through our web tool and educate them on self-serve options
- Support customer billing inquiries as it relates to their invoices, services, pay cycles, payment types, researching disputes, resolving issues and accounts receivables
6
Experience For Bilingual Client Representative Resume
- Identify and notify customers of overdue amounts on their accounts
- Ensure data entry related to customer requests and internal data and governance guidelines
- Respond and Record all Patient/customer interactions including issues and product problems in the Call Tracking Database by accurately and concisely document patient/customer feedback and any troubleshooting completed during the call
- Utilize technology and systems required to support job
- Support escalated calls and troubleshoot issues related to CareLink Patient orders and returns, including but not limited to creating tickets in the Global resolution Systems
- Quality focused including documentation of all processes and adherence to these processes. Consulting with team to leverage best practice and drive synergies between differing business process
7
Experience For Bilingual Customer Experience Representative Resume
- Complaints –Support pre-analysis warranty assessment related to field actions/Product recalls
- Actively support Quality Systems Specialist –CVG/RTG- related to field actions/product recall activities
- Act as primary and/or secondary contact for patient product, process support enquiry, written or verbal, online or off-line, providing quality information and service as assigned
- Work closely with all Medtronic departments to educate, expedite, troubleshoot, problem solve to improve the patient experience
- Provide Support to sales and marketing or business initiatives as required. Participate in continuing education programs/sessions to remain abreast of product knowledge (both existing and new products)
- Coordinate client-initiated requests for exceptions to payroll (i.e. stop payments on cheques/recalls on direct deposits). As well as facilitating tax adjustments and third party payments
- Collaboration within the call centre to ensure benchmark service levels are maintained/exceeded while proactively ensuring minimal negative impact to both internal and external departmental clients
- Escalate, as required, emergency banking situations (i.e. manual recalls/refunds, NSF payrolls) and coordinate with the appropriate departments swiftly in order to quickly resolve these issues on a case by case basis
- Effectively manage daily workloads efficiently (averaging individually 40-60 calls per day) while maintaining and delivering consistent world-class service to internal/external clients
8
Experience For Bilingual Financial Services Representative Trainee Resume
- Develop rapport with each customer by showing empathy and sensitivity, asking relevant probing questions, and ensuring a clear understanding of the issue
- Handle incoming and outgoing calls from customer
- Respond to all customer inquiries and issues, and ensure first call resolution
- Take ownership of customer issues and perform timely follow ups to ensure issue resolution
- Escalate customer issues that require more in-depth assistance to the appropriate internal party and follow-up to ensure issues were resolved
- Provide crisis support to address emergency security situations
- Participate in regular trainings on products and services, customer service, corporate and operations policies and initiatives to remain knowledgeable on all AlarmForce products, services
- Previous experience in a technical support call centre environment, an asset
- Concisely document all issues and resolutions in SBN
9
Experience For Bilingual Group Benefit Solutions Service Representative Resume
- Perform to meet and exceed monthly performance metrics
- Be the voice of the customer; go above and beyond to resolve issues
- Proficient in Microsoft Office Suite (Word, Excel, Outlook etc.)
- Review assigned queue on a daily basis. Contact customers confirming maturity date, residual value and address. Explain lease end process and review and recommend options with a focus on lease renewal
- Request and Follow-up on lease-end decision. Keep accurate records of all contacts in remarketing system
10
Experience For Bilingual Resolution Representative Resume
- Respond to all inbound phone calls for designated queue; respond to customer and dealer inquiries according to department policies and procedures, research and reconcile accounts, maintain accurate records and statistics of incoming phone calls
- Offer customers lease extensions, addendums, and renewals as required. Prepare all documentation including worksheets and contracts and present to management for approval
- Calculate and collect outstanding balances and excess kilometre charges. Renew liens. Co-ordinate with dealers. Follow-up and distribute returned and signed documentation to appropriate departments
- Request condition reports from dealers to terminate accounts. Investigate and provide solutions for misc. and non-routine issues. Assist other departments as required. Maintain accurate records of all customer and dealer contacts
- Demonstrates awareness of company policies and procedures while
- Client Engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Listen, ask questions, and put yourself in the client’s shoes to find the right solutions, every time
List of Typical Skills For a Bilingual Representative Resume
1
Skills For Bilingual Technical Support Representative Resume
- Typing skills (40wpm)
- Practical problem-solving skills
- Speak effectively with customers and employees of the organization
- A self-motivated individual with great organization and time management skills
- Effectively present information to Management, etc. Ability to write reports and correspondence
2
Skills For Bilingual Collections Representative Resume
- Trading limits vary among individual IR’s based largely on the experience
- Knowledge of Mac/PC, Android and iOS operating systems strongly desired
- Experience working with CRM system to address tickets
- Experience using a CRM tool - preferably Salesforce
- Demonstrate diligence in understanding customer requirements
- Participate in quality coaching sessions to ensure interactions with customers are efficient and effective
- Strong working knowledge of personal computer and network operations for hardware and software
- Client experience and sales orientation, driven to help meet clients’ needs
3
Skills For Bilingual Financial Services Representative Resume
- Offer a superior client experience on every call to meet and exceed your clients’ expectations
- Typically requires 1-2 years of Call center experience
- Demonstrates ability to achieve established goals and performance
- Experience using web-based human resource management systems - Workday
- Excellent verbal and written communication (English, French if applicable)
- Customer Service or Retail experience
- Project management experience - Lean Sigma Yellow or Green belt
- Solid team player, natural willingness to assist others
4
Skills For Bilingual Patient Services Representative Resume
- In customer service experience
- Calling patients and setting up payment plans or collecting payments in full
- Working knowledge of the Fair Debt Collection Practices Act including state and federal laws concerning collection activities
- Learning and understanding of the entire process
- Speaking and showing patients a high level of respect at all times
- Maintaining a high level of confidentiality and trustworthiness when taking down patient account information (payment/credit card information)
- Meeting quota as determined by the manager
- Navigating through various systems and tools
5
Skills For Bilingual Contact Center Representative Resume
- Troubleshooting basic issues associated with end-user connectivity
- Comfortable using, advising on, and engaging customers in digital and other innovative forms of banking
- Be information resource management for patient inquiries including call trending and Quality reporting
- Provide information to existing and potential clients via telephone regarding CIBC's full range of products and services in both official languages
- Fluent with writing and speaking Spanish
- Review incoming documents for completeness by making reference to specific guidelines
- Identify and resolve basic alarm system technical issues by identifying known causes by using the process of elimination
6
Skills For Bilingual Client Representative Resume
- Develop positive working relationships with customers & on-going communication with the Sales Team and Customer Service
- Software programming and managing
- Provide client support by answering inbound phone calls and/or email regarding accounts, policies, services, and available products
- Receive inbound and place outbound calls with the goal of retaining customers through positive customer relationship building
- Deep knowledge and understanding of the business unit’s key products and services, processes and controls
- All candidates are eligible for benefits including but not limited to: Medical, Dental, Vision, and 401K
- Acts as a product consultant, articulating product features and
- Talk and type at the same time (in order to log cases while speaking with the consumer)
7
Skills For Bilingual Customer Experience Representative Resume
- Outbound calls to clients regarding their accounts and dues
- Goal Oriented - (Familiar with meeting collection goals for collection queues)
- Knowledge of working personal collection queues
- Multi-task using multiple systems and applications simultaneously
- Actively participates in trainings and coaching sessions
8
Skills For Bilingual Financial Services Representative Trainee Resume
- Knowledge of basic electrical theory or networking technology is required
- Communicate on the phone with customers while taking detailed notes is required
- Technically proficient with ability to move quickly & accurately through technology, including email and on-line chat
- Responsible for representing Invesco Canada in a professional manner across all media types (i.e., by phone, through written and e-mail communication)
- Work closely with other departments and representatives to build, reinforce and maintain the existing business
- Retains Comcast customers by probing for current level of satisfaction
- Identify, resolve and clarify any billing related issues and provide clear explanations to customers
9
Skills For Bilingual Group Benefit Solutions Service Representative Resume
- Process customer payments and manage customer billing data as required
- Monitor bids and tenders for business opportunities, supporting product attribute information and RFP support as assigned and within given timeframe
- Remember and apply various standard operating procedures
- Prepare, review and report on Accounts Receivable aging reports
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Respond to all customer inquiries related to billing, contract renewals, account changes, and other customer service related issues
10
Skills For Bilingual Resolution Representative Resume
- CSC, IFIC, other industry-related courses an asset
- CSC/IFIC Canadian Investment Funds Course required
- The ability to speak English and Spanish
- Creative troubleshooter, driven to solve an issue
- Temporary to Hire position
List of Typical Responsibilities For a Bilingual Representative Resume
1
Responsibilities For Bilingual Technical Support Representative Resume
- Strong computer skills (Microsoft Word, Excel and Outlook)
- Bilingual skills Spanish required
- Maintain a good relationship with all departments and communicate all issues or concerns
- Previous experience in a technical support call centre environment, valuable
- PAY: $14.83 - $17.65 per hour based on call center experience
- Excellent communication in French and English
- Strong client service and relationship aptitude required
- Strong work ethic and ability to work independently in a team atmosphere
- Insurance experience
2
Responsibilities For Bilingual Collections Representative Resume
- Exposure/Experience in the design, implementation and/or technical support of complex electro-mechanical systems
- Feel comfortable sitting for most of an 8 hour shift
- Bilingual – English and French (depending on location)
- Arrange for customers to pay by phone with credit card or check; initiate set up of account on
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
3
Responsibilities For Bilingual Financial Services Representative Resume
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Collect copayments and any other applicable patient payments at the point of service
- Confirm and/or update patient registration information at checkout
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
4
Responsibilities For Bilingual Patient Services Representative Resume
- Schedule follow-up appointments within the practice at checkout
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience
- Provide client support and technical issue resolution via e-mail, phone, and other electronic media
- Support and configuration of equipment
- Remotely troubleshoot and resolve incidents
- Participate in regular staff meetings and communicate relevant information
- Be an active participant in the escalation management process
5
Responsibilities For Bilingual Contact Center Representative Resume
- Provide phone coverage for technical service, internally and externally
- Assign and follow up on return authorization on parts
- Assist in quality control (QC) and/or distribution of client databases or software, as needed
- Respond to miscellaneous requests and research from internal staff as directed by management
- Process and resolve all client inquiries as they relate to Client Service, New Accounts and Tech Support (when feasible) operations
- Assist the growth of the firm through client referrals for new or additional business
- Participate in other critical areas within the company as required. Other areas could include, but are not limited to responding to electronic inquiries, clearing functions and new account development or retention
6
Responsibilities For Bilingual Client Representative Resume
- Process non-solicited trades for Equities traded on U.S. Exchanges and Over the Counter Markets, Equity Options, Index Options, Bulletin Boards, and Mutual Funds
- Assess the firm’s risk exposure associated with each order
- Leverage Lean Management Tools to identify problems that impact clients, share best practices, and improve efficiencies
- Facilitate customer issue escalations to local management/support as required
- Comply with company and call center policies and procedures
- Identify reason(s) for customer disconnect and overcome objections
- Proficient with MS Office Suite (Word, Outlook, Excel, etc.)
- Obtain Series 7 (Registered Representative) and 63 (State Securities Registration) or 66 with registration in all 53 jurisdictions required
7
Responsibilities For Bilingual Customer Experience Representative Resume
- Knowledge of Credit Bureau reports is considered an asset
- Languages: Spanish or Bulgarian - fluent
- Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products and MS applications
- Seasoned high-performance Bank End Collector
- Bilingual Chinese/English required
- Work assigned Exception Reports
8
Responsibilities For Bilingual Financial Services Representative Trainee Resume
- Bilingual considered an asset
- Complete knowledge of all aspects of Account Receivables
- Resolve complex problems independently to ensure goals and objectives are met
- Order review, approval and management of held orders
- Leads by example and exemplifies the company’s Core Values in actions and behaviors
- Sales-oriented mentality and a passion for customer service
- Work in a fast-paced and reward, results-driven environment
- Proficiency in Microsoft Office Suite, to include Word, Excel, and Outlook
- Opportunities to learn the business
9
Responsibilities For Bilingual Group Benefit Solutions Service Representative Resume
- Career development programs and opportunity for rotations in other departments
- Opportunities for performance bonuses
- Array of flexible benefits
- Long term investment and retirement savings plan
- Team player – actively participate and committed to team’s success
- Flexibility to deliver support outside of regular work hours
- Achieves established goals and performance metrics
10
Responsibilities For Bilingual Resolution Representative Resume
- The ability to balance consumers’ needs and company requirements in a professional and courteous manner
- Customer focus and a service-oriented attitude are required
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required
- Attention to detail and a high level of accuracy are required
- Work under time pressure and stress
- Handle multiple projects in parallel. Ability to work individually as well as part of a team
- Bilingual proficiency-fluent in English and Spanish
- Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential
- Problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes
Related to Bilingual Representative Resume Samples
Bilingual Analyst Resume Sample
Work Experience
• Bilingual (Korean & English) is required
• Working knowledge of financial planning & analysis concepts (budgeting processes, identifying trends, evaluating ROI)
• General knowledge of U.S. GAAP and ensure compliance with policies and procedures
• &nbs...
Professional Skills
• Demonstrated experience and ability in suc...
• Core Competencies for this role include an...
• Excellent communication skills in order to...
Bilingual Customer Service Representative Resume Sample
Work Experience
• Customer Orientation and Focus
• Multitask (talk, type, navigate)
• Strong internet navigation and website user knowledge
• Email correspondence skills
• Organizational and team work skills
Professional Skills
• Address inbound calls and serve as the hum...
• Accurate keying skills and strong MS Offic...
• Excellent verbal communication and interpe...
Customer Service Representative Bilingual Resume Sample
Work Experience
• Work with advisors, brokers and clients to provide service from pre-sale to issue
• Daily processing of transactions related to our products
• Provide appointment-scheduling services to applicants via phone, fax, & web site
• Provide directions to f...
Professional Skills
• Strong geography skills (map-reading and p...
• Strong computer skills (including Microsof...
• Strong organizational skills and ability t...
Services Billing Resume Sample
Work Experience
• Order initiation and updates
• Billing and pricing
• Reviewing Pricing contracts
• Drive continuous improvement to billing speed and accuracy and work closely with the Company’s collections department to maximize cash flow
• Evalu...
Professional Skills
• Strong organization skills and attention t...
• Excellent oral and written communication s...
• Excellent interpersonal communication and ...
Billing Customer Service Resume Sample
Work Experience
• Monitors all aspects of team performance to ensure assigned employees are meeting departmental objectives regarding but not limited to, customer service, work product quality, efficiency, and compliance with established company/regulatory guidelines. Responsible for creating and implementing employee development plans to...
Professional Skills
• Verbal and written communication skills, a...
• Excellent customer service skills
• Excellent written and verbal communication...
Billing Support Resume Sample
Work Experience
• Ensure billing “SOP’s” exist at all facilities (billing & invoicing)
• The ability to clerly communicate clearly and concisely both verbally and in writing is required
• Demonstrate math and typing proficiency
• Effective organization and time manag...
Professional Skills
• Organizing - Can marshal resources (people...
• Possess excellent both oral and written co...
• Strong interpersonal skills, including the...