Bilingual Supervisor Resume Sample
Anthony Quigley
211 Jazmyn Turnpike,
Dallas,
TX
+1 (555) 781 4013
Work Experience
Saks.com Bilingual Supervisor Specialist
06/2015
-
PRESENT
Dallas, TX
- Bilingual (Spanish/English) is required
- Excellent customer service and sales skills; in addition, excellent written, verbal and presentation/communication skills
- Understand and adhere to all company and department policies and procedures
- Multitask and work in a fast-paced, high demanding and high stress work environment
- Excellent time management and problem solving abilities are required for success, as well as the ability to use good judgment and make sound decisions
- Physical requirements include the ability to use telephone, computerized systems; perform repetitive movements of the arms and shoulders, stand for extended periods of time up to 8 hours per day, move freely around store, bend, twist, reach, squat, climb a ladder and regularly lift/carry up to 40 pounds
- Regularly monitor reps and team’s professionalism, performance, holding employees accountable for productivity and quality expectations
Bilingual Supervisor
01/2012
-
02/2015
Phoenix, AZ
- Provide timely, accurate and courteous responses to a number of FAQ’s
- Handle escalated contacts in English and French, dependent on the customer’s preference
- Remains available at all times for agents’ questions and concerns
- Facilitating food safety/quality related training events or equivalent training and experience
- Familiarity with Federal and State regulations, 6 Sigma, ISO, AIB
- Possess a thorough understanding and comprehensive experience of FDA and/ or USDA rules and regulations for manufacturing facilities
- Demonstrate leadership in the areas of food safety and plant regulatory affairs
Bilingual Quality & Food Safety Supervisor
04/2005
-
08/2011
San Francisco, CA
- HACCP and GFSI Certification from a nationally / internationally recognized and accredited firm
- Analyze processes for Biological, Chemical, and Physical hazards with a thorough understanding of the science and support behind each type of hazard and each step of a production process
- Comfortable working in a participative team environment
- Proficient in Microsoft Office programs ( Word, Excel, Access, Power Point, Outlook)
- Read and understand detailed instructions and convey same to staff verbally and in written format
- Supervisory experience in production, preferably in the food industry or Manufacturing experience required
- Assess Select's ability to satisfy these needs through recruiting, interviewing, and evaluating if associates are a match
- Interview, screen and evaluate potential applicants
Education
Missouri University of Science and Technology
2000 - 2005
Bachelor's Degree in Engineering
Professional Skills
- Strong communication and supervisory skills and coaching skills
- Strong computer skills including experience in Microsoft Word, Excel, and Outlook
- Effective coaching skills Organizational and time management skills
- Excellent interpersonal, leadership, presentation and collaborative skills to work effectively with teams throughout organization
- Strong leadership skills in coaching, motivation, development, team building and mentoring, as well as performance management
- Proactive time management skills, demonstrating the ability to manage multiple projects and priorities
- Excellent verbal and written communications as well as effective time management skills
How to write Bilingual Supervisor Resume
Bilingual Supervisor role is responsible for organization, software, leadership, coaching, payroll, retail, credit, training, compensation, reporting.
To write great resume for bilingual supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bilingual Supervisor Resume
The section contact information is important in your bilingual supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bilingual Supervisor Resume
The section work experience is an essential part of your bilingual supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bilingual supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bilingual supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bilingual Supervisor resume experience can include:
- Management and supervisory skills – ability to motivate staff, manage conflict situations, promote teamwork
- Prior call center management, people management or equivalent experience
- Experience in a supervisory or lead role is highly desired, specifically experience in associate development and safety
- Effectively motivate and engage direct reports to achieve and surpass regional goals
- Competent math skills
- Proven experience in Supervision or Management
Education on a Bilingual Supervisor Resume
Make sure to make education a priority on your bilingual supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bilingual supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bilingual Supervisor Resume
When listing skills on your bilingual supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bilingual supervisor skills:
- Excellent Customer service, interpersonal skills
- Excellent coaching/team-building skills with ability to motivate and lead others
- Advanced knowledge of PC – good software skills (Windows, Excel, Word, etc.)
- Cooperate and effectively interact with peers, manager, subordinates and external partners to achieve results
- Effectively manage all inter-personal colleague issues as well as all short & long term colleague training and development
- Prior call center or customer service experience, outbound calling
List of Typical Experience For a Bilingual Supervisor Resume
1
Experience For Bilingual Production Supervisor Resume
- Hands on production background, including experience working with and leading production teams and processes
- Provides leadership, training and coaching with associates to create culture of inclusion and engagement
- Manage and resolve all staffing requirements for the Department ensuring appropriate and consistent colleague coverage for service delivery
- Work a swing shift of 6pm - 2am
- Communicate with transportation to ensure an on time processing rate to control raw material inventory
- Be objective and professional while engaging the workforce
- Communicate with other management on issues regarding equipment service, product quality and product completion dates
2
Experience For Bilingual Quality & Food Safety Supervisor Resume
- Completes staff scheduling to ensure production lines are adequately staffed and coordinates with other departments to minimize downtime
- Verify and document associate's "right to work" in the US. Make the appropriate documentations
- Supervise and appraise the productivity and efficiency of the associate through follow-up and quality control checks
- Work 6pm-2am shift
- Manage daily activities and performance (productivity and quality) of the staff – including training, development, and coaching; Manage to scorecards and SLA’s
- Monitors daily/weekly/monthly employee performance, quality assurance, schedule adherence and productivity reports to ensure department standards are maintained and goals are achieved at department level and agent level
- Participate in planning, team meetings, industry sessions, ongoing education, etc. Maintain competent and functional level of industry/investor knowledge
- Problem solving - work with senior management to improve processes, scripts, identify reporting needs, etc
3
Experience For Production Supervisor, Bilingual Resume
- In-depth knowledge of mortgage loans specifically mortgage servicing related to retail clients
- Thorough knowledge of contact center operations or retail sales/service environment
- Make quality decisions in a fast-paced, high-stress environment
- Oversee warehouse and product storage
- Work closely with Plant Manager and HR to ensure a well trained and engaged by analyzing data; investigating issues; identifying solutions; recommending action. Includes conducting new hire interviews, overseeing training process for new employees, and executing progressive discipline and terminations
4
Experience For Bilingual Night Shift Working Supervisor Resume
- Maintain all production reports, SOP’s and personnel reports and files. Ensure documentation required for external customers is properly maintained
- Conduct meetings with employees to address operational items
- Manages standard work, within responsible zones to achieve production output and quality targets. Requests and directs resources necessary to accomplish group goals and objectives
- Lead, develop, train and motivate the production team
- Ensure on-time delivery of quality products
- Ensure that production team is properly instructed and accurately follow work standards
5
Experience For Bilingual Merchant Services Supervisor Resume
- Direct daily work assignments
- Monitor production team’s attendance and conduct performance appraisals
- Maintain production schedule and achieve timely results
- Motivate co-workers and colleagues
- Provide immediate support for Research Interviewers; answer questions and respond to concerns
- Oversee and maintain employee productivity and workflow; escalate study/system/equipment issues when necessary
6
Experience For Training Supervisor Bilingual Required Resume
- Manage individual and team performance based on performance reports and analysis
- Conduct regular team meetings to provide business and study updates
- Ensure team adherence to all Call Center policies and procedures as outlined in the call Center policy addendum
- Collaborate with peers and management to meet overall call Center goals and objectives
- Proficient in Windows & Microsoft Office, specifically in Excel
- Fluent in the English Language (Bilingual positions require fluency in English and Spanish, both verbal and written)
- Demonstrates supports of General Bakery Safety, Food Safety, Food Defense initiatives and Good Manufacturing Practices (GMP) and ensures adherence to all quality requirements including Hazard Analysis and Critical Control Points (HACCP), Standard Operating Procedures (SOP’s), etc
7
Experience For Bilingual Operations Customer Care Supervisor Resume
- Create a Continuous Improvement environment by improving products, service, and processes with the objective to reduce waste while striving for efficiency and profitability
- Monitors product quality; making formula changes as directed and tracks changes
- Executes and maintains records for all phases of production relative to safety, food safety, key performance indicators, and order completion
- Ensures compliance with AIB standards, Company policies and government regulations
- Ensure that Safe Quality Food Standards are followed
- Quality Documentation and Inspection
8
Experience For Bilingual Registered Nurse Field Supervisor Resume
- Batch and Lot Control
- Ensure the facility is secured at the end of the shift
- Knowledge of MS Office or Excel would be helpful
- Directs workers, or assists in diagnosing malfunctions in electrical, electronic, mechanical, hydraulic, and pneumatic maintenance and repair of machinery and equipment
- Plans and directs maintenance personnel in fabrication of test control apparatus and equipment, and development of methods and procedures for testing equipment or systems
- Directs and coordinates assembly, fabrication and installation activities to ensure equipment and systems conform to engineering design and internal specifications and standards
- Coordinates operation, maintenance, and repair activities to obtain optimum utilization of machines and equipment. Evaluates production schedules and estimates worker hour requirements for completion of job assignment
- Recommends design modifications to eliminate machine or system malfunctions or to improve safety, quality or equipment operating parameters
- Researches and costs project proposals to determine feasibility, payback and equipment design
9
Experience For Bilingual Maintenance Supervisor Resume
- Interprets company policies to workers and enforces OSHA, USDA and company safety regulations
- Coaches a team of 10-20 Engagement Specialists. Coaches and develops team in all areas of performance including, but not limited to quality, quantity, productivity and attendance
- Monitors individual calls and provides feedback regarding quality and call handle time
- Presents monthly achievement levels and goals to assigned team and coaches individual team members to ensure improvement and efficient productivity is achieved
- Be bilingual in Spanish/English
10
Experience For Bilingual Front Desk Supervisor Resume
- Experience in one or more of the following functional areas is required: manufacturing, distribution, raw materials purchasing, inventory planning controls management, sales and customer service
- Experience in a supervisory or lead role, specifically experience in associate development and safety
- Weekly management of all internal National Customer Support Department service outcomes and outputs, managing and coordinating all internal work streams, as well as effectively resolve all customer complaints
- Independently design and deploy internal credit management and customer service procedures and protocols (SOP's), with a focus on standardization as well as work stream effectiveness and productivity
- Accountable to oversee new-hire on-boarding within the team, as well the hiring of all internal temporary workers
- Manage all internal Departmental expenses in alignment with the constraints of the Departmental budget
- Act as a national “Subject Matter Expert” for SAP credit management and provide tactical SAP process support to Supply Chain colleagues as well as educational assistance to stores as required
List of Typical Skills For a Bilingual Supervisor Resume
1
Skills For Bilingual Production Supervisor Resume
- Two years related experience and/or training in a manufacturing setting
- Experience in a leadership role, leading a team of people
- Supervisory experience in a manufacturing environment, preferably in the food industry
- Hands on experience in electrical, electronic, plumbing, hydraulic, refrigeration, HVAC and pneumatic systems
- Overall manufacturing experience
2
Skills For Bilingual Quality & Food Safety Supervisor Resume
- Field and/or Home Care experience
- Demonstrates ability to address conflict and have difficult conversations
- Experience required in related field (i.e. Sales, Call Center Operations, etc.)
- Demonstrates financial and statistical acumen and is detail oriented
- Experience required in related field (i.e. retention, sales, sales operations, etc.)
- Provides daily production plan and priority to all areas within assigned zone. Raises and resolves any customer demand scheduling conflicts
- Demonstrated ability to coach and develop outbound sales teams
3
Skills For Production Supervisor, Bilingual Resume
- Proven ability to execute tactical goals in support of national strategy and vision
- Good Judgement, patient and self confident
- MSP experience required
- Experience required in related field (i.e. sales, sales operations, etc.)
- Demonstrated ability to coach and develop sales teams
4
Skills For Bilingual Night Shift Working Supervisor Resume
- Progressive Customer Service experience
- Building/maintaining relationships with internal contacts across brands and areas of business
- Reporting and tracking of customer data and information
- Scheduling and Organizing Workflow
- Understanding our business processes, products, services and programs offered
- Understanding our technical product commitments, warranties, and guarantees
- Training and Recruitment of Personnel
- Tracking nursing documentation and following up on missing items (including doctor’s orders)
- Manufacturing backgroun, preferrable in Food Packaging
5
Skills For Bilingual Merchant Services Supervisor Resume
- Working knowledge of personal computers and various software applications
- Associate safety, focused on establishing and nurturing a culture of safety related activities and performance. Leading by example
- Responsible for leading, managing and educating associates on BBU Quality Assurance programs and procedures
- Responsible for leading, managing and educating associates on BBU-HACCP programs and procedures
- Document, review and initiate in conjunction with the maintenance department repair work relating to the continuing upkeep of all manufacturing equipment
6
Skills For Training Supervisor Bilingual Required Resume
- Responsible for start-up including calculating orders, checking dough sheet, equipment condition and temperature settings
- Proficient in conducting outside & inside sales; as well as cold calling
- Responsible for maintaining set product quality standards in manufacturing
- Responsible for positional training of manufacturing associates on a designated shift
- Ensure Research Interviewers maintain up to date study certification status and receive ongoing training
- Responsible for ensuring and maintaining a safe work environment through compliance of all Company, Local, State and Federal mandates or programs
- Conducts incident investigations, responsible for reporting processes and ensuring any identified preventative actions are completed
7
Skills For Bilingual Operations Customer Care Supervisor Resume
- Responsible for ensuring that products produced remain congruent with BBU standards
- Responsible for daily manufacturing associate activities based on sales order requirements
- Desire and passion for coaching
- Proactive mindset, actively seeking information
- Monitor Research Interviewer calls to ensure quality compliance and provide necessary coaching and development
8
Skills For Bilingual Registered Nurse Field Supervisor Resume
- Manage daily operational and administrative tasks; address needs associated with employee performance, attendance, timekeeping, and conduct
- Coach and Develop Research Interviewers daily; document coaching sessions; important conversations and performance milestones of each team member
- Conduct weekly coaching sessions and quarterly "check-in" reviews
- Maintain personal study certification status, attend required training, and participate in Quality calibrations
- Participates in, and drives LEAN manufacturing culture
- Production, Operation and Recordkeeping
- Conduct safety training and ensure compliance with all company policies, plant rules and regulations
9
Skills For Bilingual Maintenance Supervisor Resume
- Manages employee issues regarding attendance, performance, conduct, and delivers appropriate corrective action as needed
- Responsible for communicating policy updates and company information through team meetings, pre-shift briefings and one-on-one development sessions
- Handles escalated customer issues and works directly with customers to bring about resolution in a timely and efficient manner
- Basic working knowledge of personal computers and MS Office Software
- Flexible to work scheduled shifts including evenings, weekends, and holidays
- Works in a warehouse environment. The noise level in the work environment is usually moderate to loud
- Enterprise resource planning ERP software — MAS Materials requirements planning logistics and supply chain software — Integrated materials management systems; Materials management software
10
Skills For Bilingual Front Desk Supervisor Resume
- Project management software — Microsoft Project Time accounting software — ADP Time & Attendance software
- Sell a "Service" --vs- a "Product"
- Work closely with Operations Manager for overall success of the branch
- Responsible for safety compliance with corporate policy, State and Federal regulations
- Responsible to coordinate safety programs on assigned shift including associate education and the review of potential safety hazards pertaining to the equipment and manufacturing process
- Responsible for Product Safety Compliance in accordance with BBU Policy
- Responsible for daily production requirements in accordance with Quality Control, GMP, SQF, State and Federal regulations
- Responsible for incremental improvements in the manufacturing process. Recommend and initiate changes in methods of material, equipment or staffing to further increase efficiency, improve product quality and reduce manufacturing cost
List of Typical Responsibilities For a Bilingual Supervisor Resume
1
Responsibilities For Bilingual Production Supervisor Resume
- Excellent leadership, problem solving, coaching, relationship building, written, verbal and presentation skills and collaborative skills work effectively with teams throughout organization
- Manage the delivery and design of appropriate requiring interface with most internal units
- Provide work direction
- Proficient in computer software programs (Roadnet, Alpha, Sunrise, AS 400, ITR Timekeeper) would be an asset
- Demonstrated ability to develop and maintain positive working relationships with internal and external customers and quickly adapt to changes in process, requirements, goals, and organizational change
- Attendance and punctuality are essential
2
Responsibilities For Bilingual Quality & Food Safety Supervisor Resume
- Provide ongoing support and assistance to the SAP development team in resolving SAP credit and product return issues, as well as identify SAP technical enhancements which would improve retail service delivery Working with the SAP development team, prioritize these SAP enhancements for the business and coordinate delivery
- Facilitate and manage content for all internal department meetings as well as for daily huddles, ensuring effective and productive, colleague communication ongoing
- Meet with internal colleagues, external Supply Chain representatives, regional retail support staff, Loss Prevention colleagues, etc. in order to negotiate and resolve day to day service solutions relating to specific store issues as well as resolve any larger tactical service issues
- Coordinate scheduling of all investigations with Loss Prevention, track progress over time and manage all resulting credits/charges in a timely manner, with appropriate retail communication as required
- Resolve business problems requiring potential coordination between Merchandising, Supply Chain Ops and Retail in finding solutions
- Plans, motivates and leads team to meet service targets through achieving key performance metrics (eg. quality scores, AHT, schedule adherence, vacation management, absenteeism management, etc.)
- Participates in the development of department strategies and implements changes to support the area’s mandate and goals
3
Responsibilities For Production Supervisor, Bilingual Resume
- Handles escalated calls that are not able to be resolved by Service Professionals or Specialists
- Responsible for control of manufacturing budget such as associate scheduled hours, payroll cost, managing overtime and meeting manufacturing productivity objectives
- Responsible for implementation of new products as assigned
- Perform in a team based environment and participate on functional committees
- Develops and oversees
- Tracks and manages
- 11651 Plano Rd
- Provides complex problem resolution with emphasis on complex consumer mortgage-related problems; handles unusual or difficult client problems including continual over site of Customer Service complaints in Complaint Portal. Ensures timely resolution and reporting of issues including generating or recommending permanent solutions with servicing peer departments
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