Business Analysis Senior Manager Resume Sample
Clay Macejkovic
515 Augustus Groves,
Dallas,
TX
+1 (555) 499 4818
Work Experience
Business Analysis Senior Manager
06/2017
-
PRESENT
Chicago, IL
- Working with our partners to complete clear and concise requirements within the proposed timelines
- Provide walkthroughs of FRD’s to our stakeholders
- Provide genuine value to the Business during BRD reviews
- Provide factual value add to the Testing teams during Test Case reviews
- Collaborate with our stakeholders during design sessions
- Shape the strategic architecture for the application by working closely with the development leads and by defining solutions that are robust and aligned with the technology roadmap
- Monitor new developments in data visualization and analysis technology across ICG and in the industry more generally, and provide recommendations about new technology adoption
- Head of Corporates and FX eSolutions Business Group
ERP Business Analysis Senior Manager
10/2011
-
03/2017
New York, NY
- Development, Infrastructure and Support teams out of Chennai
- FXLM Product team based out of Singapore, London and New York
- Other FX Technology teams, especially AutoTrader, STIRT Technology (Swaps/Fwds) and OLT (EM Trading)
- FX Derivatives Trading, Product Control, Business Management, Risk, Operations, Regulatory
- Offshore development team
- FX Derivatives Technology Leads
- Other business units, eg Private Bank
VP-business Analysis Senior Manager
01/2009
-
05/2011
Houston, TX
- QA, Deployment and Support teams
- Represent the business’ needs to technology teams and represent technology when working with the business
- Interacting and coordinating with personnel in various corporate functional areas and other internal and external personnel (including external independent auditors) to support transactions and provide accounting and reporting guidance related to the Corporation’s policies
- System owner of the Space Systems Company’s SAP FI/CO Application chairing the Change Control Board, budget responsibility, and maintenance of application access controls
- Support North America and other regions as a POC in GCG for PASG (Production Assurance Steering Group) regarding Change Management initiatives
- Provides technical oversight across systems and applications; leverages skills across multiple technology areas. Reviews and analyzes proposed technical solutions for projects for Change Management and Analytics
- Coordinate Change Management and Release Management governance to automated solutions
- Partner with all invested organizations around Change Training Accountability and Performance Priorities
- Align and Partner with GCG Service Monitoring to establish ITOA methodology, tools, and processes
Education
St. Lawrence University
2003 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Strong skills in financial planning and analytical presentations with very strong influencing and partnering skills
- Effective people management skills to include experience in the coaching and developing of other seasoned professionals, management of managers
- Strong interpersonal skills, within the team, and interacting with multiple levels of management across GCG and CTI organizations
- Strong leadership and management skills with the ability to work positively with the wide range of individuals involved in program management
- An energetic leader with excellent communication skills, a positive attitude and a go-getter drive
- Strong analytical skills, ability to logically break down tasks into smaller manageable parts
- Strong combination of technology and business skills. (60% business focus and 40% technical focus)
How to write Business Analysis Senior Manager Resume
Business Analysis Senior Manager role is responsible for technology, digital, business, reporting, planning, architecture, strategy, leadership, technical, integration.
To write great resume for business analysis senior manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Analysis Senior Manager Resume
The section contact information is important in your business analysis senior manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Analysis Senior Manager Resume
The section work experience is an essential part of your business analysis senior manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business analysis senior manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business analysis senior manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Analysis Senior Manager resume experience can include:
- Supporting the process of project prioritization, approval and initiation, including supplier selection if appropriate
- Experience in managing medium to large projects and coordinating activities across multi-functional teams
- Build strong relationships with employees and oversee their progress, noting any issues or successes
- Development or production support experience supporting mainframe, thin client / thick client applications and voice technologies for NA GCG
- Experience in a hands-on support role with at least 3 years managing a team
- Successful experience evaluating processes and standards from a strategic perspective
Education on a Business Analysis Senior Manager Resume
Make sure to make education a priority on your business analysis senior manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business analysis senior manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Analysis Senior Manager Resume
When listing skills on your business analysis senior manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business analysis senior manager skills:
- Experience managing programs in the shared-services space with a strong preference for data warehousing, analytics and BI/reporting specialization
- Work with Digital engineering directors in building team strategy – skills, site and deliver as required
- Demonstrated business development experience working with multiple vendors to provide scope, review their estimates, proposals and make recommendations
- Proven experience as a Scrum Master in large, complex initiative using Agile methodology
- Facilitation skills, consensus building and management of a complex group of stakeholders
- Demonstrated strong execution capabilities in a large, complex transformation initiative
List of Typical Experience For a Business Analysis Senior Manager Resume
1
Experience For ERP Business Analysis Senior Manager Resume
- Strong communication skills and establish strong working relationships
- Deploy high level commercial skills to source and manage external partners
- Payment Processing – Validations, FX Deals, Credit Checking, Sanctions, Statements, Warehousing, Pricing, Reports etc
- Development or production support experience supporting mainframe applications for NA Cards or Shared Services
- Technical knowledge and experience in working with Finance/Risk data and related products
2
Experience For O&t-business Analysis Senior Manager Resume
- Experience in the Wealth Management/Private Banking or Asset Management industries
- Experience as Business Analyst with any Investment/ Global Bank/ IT Major in Trade Processing, Risk Management areas
- Work experience in Investment Banking Front Office space
- Prior knowledge of Financial Products (preferably credit products) and associated market/trading conventions (preferable)
- Extensive Credit electronic trading experience
- Encouraging, can-do attitude
3
Experience For IT Business Analysis Senior Manager Resume
- Exposure to full trade processing lifecycle starting viz., deal capture, deal execution, risk management, confirmations, accounting, settlements etc
- Coordinates onboarding activities of new Citi and Vendor applications, and manages production handover after Development or Infrastructure releases
- An understanding of the Citi Infrastructure environment, business operations; Authorizations, payment, POS, customer service, Sales and IVR
- APAC based Sales and Trading Head within Spread Products Business
- Learn about industry and regulatory initiatives in the Payment Processing
- Work with the teams to refine Tool Innovation, Deployment, Roadmap, and Final Tool State and Capabilities
- Responsible for working with various business units to analyse and define requirements to develop the service/product that meets the strategic needs of the Business
4
Experience For VP, Business Analysis Senior Manager Resume
- Collaborate and define functional solutions for each project
- Document Functional Flows and Use Case diagrams
- Document the Functional Requirement Document per TTS standards
- Provide review feedback on the Business Requirements
- Review test scenarios and test scripts for each project
- Work experience in Business Analysis related functions including: process definition, management and monitoring, release management, web experience, database, XML, XSL and/or requirement definition
- This job is local to Tampa, FL. Relocation assistance is not budgeted for this role.
5
Experience For VP-business Analysis Senior Manager Resume
- Build partnership with Trust business / PMO team, understand the business vision / roadmap and manage the overall requirements for the programs/ projects
- Define, analyze and document the requirements for technology team to deliver efficient solutions to achieve the roadmap milestones
- Prepare end to end process flow diagrams, build conceptual prototypes for business
- Work with operations team to find opportunities to automate processes
- Coordinate strategic business initiatives and guide to completion
- Be a liaison between for staff, tech senior management and cross department leaders
- Attend executive meetings and deliver progress reports to Digital head
- Provides expertise in Cards and GOT services and processes
6
Experience For Business Analysis Senior Manager Resume
- Partners with Service Delivery and Service Health managers to ensure the Service Management framework is applied to day to day operations
- Partners with Level 1 and Level 3 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements
- Supports the creation and implementation of Service Improvement Plans and root cause remediation activities
- Consults with primary business clients in conjunction with Development managers to understand strategic objectives, and contributes to the formulation of strategies for support
- Establishes health check management in partnership with L1 (inventory, thresholds, triggers, tools, scripts, and procedures) maintaining consistency across all apps and domains
- Leads the execution of required COB Testing for Cards applications, including maintaining Application Recovery Plans, maintenance of automation scripts and periodic RTO/RPO reviews
- Facilitates the shift left of Level 3 activities to Level 2 and Level 2 activities to Level 1
- Primary interaction point for Development Teams to Production Management
- Experience with Mainframe development and support technologies: IBM Mainframe, CICS, Cobol, DB2, SPUFI/Platinum, JCL, NDM, OPC, Changman, Infoman/Virtual Change, Service Now, OPC, HeartBeat, ACR/Unitech, DYL280, FileAid
7
Experience For ERP Business Analysis Senior Manager Resume
- Support Regulatory reporting for Turkey, Middle East and Africa
- Work with stakeholders in Trading Business, Technology and PMO to run meetings, coordinate and document requirements gathering in Foreign Exchange, Fixed Income & Money Market Space
- Work closely with all stakeholders to understand the business requirements, ensuring that these are aligned to the Mexico 2020 Transformation strategy, and develop effective working relationships and on-going management processes for the delivery of the portfolio
- Working with the Project Managers, coaching the creation of the projects’ plans projects from start to finish, with built in contingencies, aligning them to the Mexico 2020 Transformation strategy
- Provide a quality assurance role ensuring that projects are well managed and adhering to appropriate standards and good practice
- Structuring and daily management of the PMO, looking to continuously improve and implement best practice
8
Experience For O&t-business Analysis Senior Manager Resume
- Influence policy and procedures covering the selection of suppliers, tendering and procurement
- Assist with budgeting and project financial tracking
- Close working relationships to continuously improve project delivery
- Identify and implement new and more efficient ways of working and promote best practice
- Motivate and lead teams and develop staff to meet changing technical and managerial needs
- Carry out continuing professional development necessary to maintain and enhance relevant competencies
- Ensure that the team is kept up to date with the latest developments through attendance of workshops and seminars as well as specific training
- Participate in project planning and design sessions
- Track deliverables across teams in CPB as well as work on technology project management initiatives involving groups like CTI and CATE
9
Experience For IT Business Analysis Senior Manager Resume
- Coordinate testing activities with development and COE teams
- Coordinates onboarding activities of new applications, and manages production handover after Development or Infrastructure releases
- Work closely with other members of the Leadership Team to deliver accurate KPI’s and ensure the business benefits and return on investment are realized
- Produce, maintain and manage the roadmap of projects deliverables
- Facilitate and manage portfolio issues and risks through to appropriate resolution
- Facilitate and manage portfolio level change control
- Represent the Portfolio roadmap, with well-structured communication updates
- Responsible for the management and maintenance of the relationship between Citibanamex and suppliers and monitor performance against SLA’s and reports performance and service improvement results
10
Experience For VP, Business Analysis Senior Manager Resume
- Manage the transfer of skills and competencies to the team
- Communicate effectively across multiple levels of organization
- Experience in relevant area
- Experience with Citi support technologies : Service Now, Splunk, HP Dashboard, workforce management
- Good knowledge on NEXTGEN technologies such as Open API, Cloud Computing, RPA etc
List of Typical Skills For a Business Analysis Senior Manager Resume
1
Skills For ERP Business Analysis Senior Manager Resume
- Excellent verbal and written communications skills including technical writing skills
- Experience in technical analysis & project management of Data programs. Good understanding of Data warehouse SDLC
- Critical thinking and evaluations skills to suggest multiple options to business problems and help technology team to build the efficient solution
- Impeccable time management and multi-tasking skills
- Interpersonal skills to interact with business partners, global team members on operations and technology side
- Proven creative thinker with strong business acuity
- Analytical work experience that includes data mining, analysis, evaluating strategic choices, developing business cases
- Supports monthly Service Reporting, including Customer Experience and Major Incident Reporting
2
Skills For O&t-business Analysis Senior Manager Resume
- Experience in Business Analysis/Technology development, preferably in Digital Banking/Open Banking domain
- Demonstrated ability to coach and influence leadership in decision making
- Experience with process engineering and control management
- Experience with Change Management tooling such as ServiceNow
- Experience driving cross functional projects of all sizes (small to large)
- Around 20 years of professional experience working as Business Analyst on medium to high complexity projects on multiple large scale platforms
- Strong expertise in partnering with business to understand the overall business vision and translate those to simplified business requirements
- Strong work ethic with focus on collaborating with team members across regions
- Good knowledge and handling of both waterfall and agile project and program management methodology and techniques
3
Skills For IT Business Analysis Senior Manager Resume
- Good knowledge of budgeting and resource allocation procedures; and
- Experience working in Resource and Vendor management
- Digital experience across online and mobile usage as well as current advanced marketing and usage trends
- Experience of business practices in the banking and financial services industry
- Experience portfolio of technology projects and initiatives related to Core Operations and Transaction Services Operations
4
Skills For VP, Business Analysis Senior Manager Resume
- Proven ability to identify and resolve data inconsistencies and be able to present information and analysis clearly and concisely
- Experience in green field and legacy integration programs
- Experience in Business Analysis/Technology development, preferably in Core bank/Payments and Transfers domain
- Experience in Business Analysis/Technology development, preferably in credit card/unsecured loans domain
- Proven problem solver who can make clear-headed decisions while under pressure
5
Skills For VP-business Analysis Senior Manager Resume
- Analyze and compile large swaths of data and present effective reports
- Experience in leadership/management role
- Flexible, proactive, and self-motivated with a proven ability to drive Improvement efforts
- Working knowledge on Transaction/Payment processing and the payment industry
- Working knowledge on FX processing and tertiary review requirements
- Learn current flows and focus on simplifying / modernizing the existing processes
- Compliment digital head with internal communication, meeting with HR leaders and attending to staff needs, ensuring any problems are resolved
- Own the Solution during the SDLC cycle ensuring a successful release into Production within the agreed timescales
- Timely reporting by committed dates and ensure committed deadlines are being met
6
Skills For Business Analysis Senior Manager Resume
- Proficient in the use of the following: MS Visio, MS Word, MS Excel, MS PowerPoint to develop Senior Executive presentations
- Subject matter expertise in Customer domain, Data Governance, Core Banking suite of applications
- Develop multi-year product and capability roadmaps for critical functions in the Banking industry
- An overall understanding of the IT environment and related technology applications
- In managing large-scale, complex programs of greater than 10 million USD with globally distributed teams of over 50 people
7
Skills For ERP Business Analysis Senior Manager Resume
- Focused and determined in getting the job done right,
- Manage the key enterprise performance/risk indicators and develop actionable dashboards to proactively identify any trends indicating potential issues
- Provide the link between the client, development team and any third party regarding software functionality, throughout the development lifecycle
- Apply expertise to drive reengineering of the modules on platform to provide competitive edge to business
- Supervise daily operations and help with management reporting on projects/programs of high importance
- Help coordinate business wide procedures and work to improve existing processes for maximum clarity, efficiency and success
- Coordinates onboarding activities of new Cards applications, and manages production handover after Development or Infrastructure releases
- Technical skills - Strong knowledge of Microsoft Office products, including Excel and PowerPoint, Basic knowledge of tools like Visio/TIBCO Business Studio, Raptor etc. and understanding of high level Rainbow architecture
- A “completer / finisher” type personality
8
Skills For O&t-business Analysis Senior Manager Resume
- Troubleshoot conflicts and people issues
- Proven experience interacting with stakeholders in diverse functions, levels to capture business/requirements and translate them into tangible scope of engagement
- Demonstrated experience managing multiple Software product vendors to evaluate product capabilities, and engage with them effectively throughout the development lifecycle to ensure quality of deliverables
- Thorough understanding of and operational experience in Customer Management systems
- Experience in developing approach for adoption of standards related to Data Governance, Data Quality, and incorporation of these standards into major transformation initiative
- Demonstrated ability to interact with and/or prepare necessary reports for internal/external auditors, Data Governance Office, Regulators in the context of data standards adoption
- Related mortgage experience
- Experience in fast-paced global and complex settings with multiple stakeholders
9
Skills For IT Business Analysis Senior Manager Resume
- Experience or exposure to ITOA (IT Operational Analytics)
- Collaborate with suppliers and sectors to aggregate, analyze and manage key third party portfolio’s at the enterprise level
- Demonstrated evidence of analysing and documenting complex business processes and system flows; experience writing requirements specifications for Information Systems within the payments environment
- Working knowledge of SWIFT, ISO 20022, low-value and high-value such as ACH, Wires, Checks, SEPA etc. (preferably in-depth knowledge of implementing solutions that process these types of payments)
- A natural and confident leader
- Business minded and strategic planner
- Identify and manage key risks and issues,
- Highly motivated, strong performer with a proven ability to interact and work effectively with all levels of staff, including Senior Managers, and provide support to CTI CIS teams located at remote sites
- Good verbal and written communication skills with ability to handle senior management communication and ensure that the right messages reach to the right groups at the right level
10
Skills For VP, Business Analysis Senior Manager Resume
- With a very good academic record throughout from premier institutions
- Experience of methodologies, tools and best practices of program and project management
- Strong knowledge of regulatory requirements & technology implementations
- Team management experience (preferable)
- Execution oriented with strong attention to detail; Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
- Leadership in all organization levels
- Gather and analyze enterprise supplier and sector data to support the proactive management of key suppliers
- Lead quarterly sector and supplier meetings
List of Typical Responsibilities For a Business Analysis Senior Manager Resume
1
Responsibilities For ERP Business Analysis Senior Manager Resume
- Very good command over SQL and workings of relational databases such as Oracle and Netezza
- Plan, budget, organize, direct and control tasks, people and resources, making them available for projects where appropriate
- Provide technical, commercial and managerial leadership
- Document business requirement when needed
- Monitor and ensure project governance and process adherence on all project related activities
- Communicate status of projects and issues with sr. management
- Business Analysis Disciple & Agile development
2
Responsibilities For O&t-business Analysis Senior Manager Resume
- Provides expertise in OD&T services and processes
- Leads the execution of required Application COB Testing, including maintaining Application Recovery Plans, maintenance of automation scripts and periodic RTO/RPO reviews
- Experience in a lead role within a large scale IT organization supporting distributed web-enabled platforms or large-scale mainframe posting platforms (zOS/MVS)
- Provides expertise in NA IT services and processes for Citi Retail Services and CARDS
- Manage internal SLA’s goals, deadlines for Retail Services business, CRS Partners and CARDS business
- Review Month Operational review documents and identify opportunities/Challenges and drive these efforts to completion
- Meet with the Retail Services and CARDS tech heads and their directs to review weekly outages and risks
3
Responsibilities For IT Business Analysis Senior Manager Resume
- Define business SLA/SLO/Green Zone/Yellow Zone requirements
- Primary interaction point for Vendor’s to Production Management
- Manage the Spread Products business relationship with key Asia based senior stakeholders
- Delivery of medium to large scale projects through technical leadership
- Provide development support response to incidents and requests through support channels
4
Responsibilities For VP, Business Analysis Senior Manager Resume
- Shape and mentor other members of the team
- Development Managers/Solution Owners in Spread and other Markets IT verticals (Rates, FX, etc)
- Manage the Regional Technology Central America team that supports the Central America business for all TTS products
- Partner with the CA Cluster Product Team and other teams in the organization to ensure alignment among the different stakeholders behind the objectives to address
- Close alignment with the Regional Technology Product heads through technology decisions and direction for Book of Work (BOW) priorization and delivery
- Responsible for the end to end implementation of the business requests in the time committed assuming leadership role within involved teams from a CA geography perspective
- Or more experience in various data management initiatives
- Directs training and development needs for assigned personnel
- Evaluates subordinates performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions
5
Responsibilities For VP-business Analysis Senior Manager Resume
- English 90% and Spanish 100%
- Expert level knowledge and hands-on experience, 6+ years, in data modeling, including extensive experience with logical and physical data modeling. Database / SQL
- Grown from a hands-on development background and exposed to development of multi-terabyte data stores Domain
- Played key roles in multiple regulatory and data projects in Capital Markets domain
- Has architect-level experience in providing technology solutions for Capital Markets business, including experience selecting and integrating third party tools People Management / Other
- Strong domain knowledge on banking products and banking regulation
- Experience 3-5 years in managing complex projects (60% business focus and 40% technical focus)
- Build Knowledge of Payment Processing ranging from
- Payment Formats – SWIFT, ISO and Customer/Partner Specific Formats
6
Responsibilities For Business Analysis Senior Manager Resume
- Prduct Flows – Cheques, Cash, Wires, ACH, SEPA
- Enhance your communication to across all levels of the organization
- PMP and/or PgMP certification
- Agile methodology certification e.g. Scrum Master
- Develop digital strategies to deliver on key customer metrics (revenue, NPS and call rate) leveraging customer call data and digital behavior and identifying top pain points
- Establish overarching three year loyalty goals for each metrics to drive business strategy. Develop work unit detailed goals that ladder up to the overarching goals and ensure that they are cascaded throughout the company in order to rally the entire employee population to achieving customer experience results and culture
- Leverage sophisticated state of the art statistical tools and analytics to generate statistically based data insights around product, Journey and channel to help drive business decisions
7
Responsibilities For ERP Business Analysis Senior Manager Resume
- Interpret analytical findings and communicate highly complex analytics and strategic insights to key business stakeholders and senior leadership including the Customer Experience Officer and CEO
- Develop and implement statistical models to glean key insights and opportunities for improvements with quantification of tradeoffs between contact rate gains and financial impacts
- Perform sophisticated quantitative analytics on customer spending patterns, translate business problems to statistical solutions, and collaborate with business partners to enable building and deployment of new customer value proposition
- Conduct segmentation analysis and statistical modeling to develop targeting and optimization tools for acquisition, sales, and balance growth initiatives
- Extrapolate valuations to assess longer term P&L impact using a defensible and robust analytical approach
- Knowledge of various treasury products, viz. FX, Money Markets, Fixed Income & Derivatives
8
Responsibilities For O&t-business Analysis Senior Manager Resume
- Knowledge in GL and Regulatory system is an add on
- Partner with non-technical and technical peers; ability to work effectively with remote colleagues; participate technical discussions and ability to transform business requirements into precise functional/technical specifications
- Effective time management skills in order
- Clear and concise verbal and written communication skills, and presentation management
- Manage multiple priorities with flexibility on time zones and timelines
- Personality that challenges the status quo and can put forth new proposals. Strong negotiation to disarm worries and show-stoppers
- Extensive Business Analysis and Program/Project Management experience across the full project lifecycle
- Promote the adoption of new processes, methodologies and tools
- Program delivery management
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