Business Operations Manager Resume Sample
Unique Paucek
397 Douglas Mountain,
Phoenix,
AZ
+1 (555) 385 9452
Work Experience
Business Operations Manager
10/2015
-
PRESENT
Boston, MA
- Relevant experience in an Accounting/Customer service environment of a highly complex organization
- Strong leadership skills to manage O&T hourly, and operating hourly Cast Members, including coaching and feedback skills
- Effectively interface with all levels of staff and management
- Develop the business management framework (scorecard, dashboard, cadence) to deliver business consistency and strategy execution
- Establish business governance
- Coordinate business and P&L reviews for Service Line Leads
- Manage or support business priority projects and business activities. Track and facilitate progress against plan/milestones for initiatives
- Work with cross functional teams ( Finance, Customer Operations, Resource Managers, Sales Operations ) across the entire span of business operational activities
Senior Business Operations Manager
09/2011
-
04/2015
Philadelphia, PA
- BE + MBA with 10+ years overall experience
- Experience in big data analytics - at least 3-5 years experience in big data analytics
- Highly experienced in statistical modeling
- Exposure to setting up the infrastructure for big data and also relevant tools
- Highly experienced in interpreting big data analytics to business outcomes
- Experience in High volume data, data warehousing and data quality procedures
- Prior project experience in design issues and best practices associated with complex and disparate systems in order to create and validate designs for the sam
IT Business Operations Manager
05/2008
-
06/2011
Phoenix, AZ
- Knowledge of RDBMS Database Design such as MySQL, Oracle, SQL
- Experience with Agile project methodology and practices
- Experience with Database optimization, MySQL, Oracle, NoSQL databases
- Responsible for partnering with Strategy to implement a wide variety of contact strategies and processes within the COE
- Interacts with internal stakeholders and cross-functional groups within various lines of businesses
- Leads meetings to discuss implementations and drive feedback to ensure there is quality execution of each process
- Coordinates Independent Business Reviews to evaluate opportunities to enhance customer policies and procedures, based on voice of customer data and contact performance trends
- Facilitates alignment meetings with various business functions, to identify policy or proactive review opportunities and prioritize resources
- Present high-quality, professional business insights at appropriate levels across the organization; communicate performance, and enable the decision-making process
Education
University of Phoenix - North Davis Learning Center
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Excellent writing skills and strong presentation skills are mandatory
- Strong interpersonal skills and excellent team building and motivational skills
- Excellent planning and organizational skills. Proven analytical skills and attention to detail
- Strong communication skills (listening, verbal and written) and presentation skills
- Good collaboration skills, including excellent verbal and written communication skills at all levels
- Strong organizational and communication skills, team-oriented philosophy, and problem solving skills
- Excellent organizational and time management skills; demonstrates an ability to handle multiple tasks, to prioritize tasks, and to handle stress
How to write Business Operations Manager Resume
Business Operations Manager role is responsible for analytical, business, leadership, interpersonal, organizational, presentation, excel, customer, analysis, organization.
To write great resume for business operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Operations Manager Resume
The section contact information is important in your business operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Operations Manager Resume
The section work experience is an essential part of your business operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Operations Manager resume experience can include:
- Strong analytical, written, and oral communication skills and prior experience communicating with senior levels of management
- Excellent verbal and written communications skills, including delivering effective presentations and leading meetings
- Very strong analytical skills: Experience solving real-world business and product problems using advanced Excel modeling and relational databases
- Exhibits sound business judgment, strong analytical skills, and a proven track record of taking ownership and leading data-driven analyses
- Excellent problem solving skills and experience delivering results amidst ambiguity
- Strong interpersonal skills including demonstrated ability to collaborate and influence leaders
Education on a Business Operations Manager Resume
Make sure to make education a priority on your business operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Operations Manager Resume
When listing skills on your business operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business operations manager skills:
- Strong PC skills and excellent on Excel · Strong data analysis skill
- Solid understanding of channels, sub-vendors and partners. Effective experience with managing partners, vendors effectively
- Excellent organizational skills with demonstrated experience in managing teams and complex execution plans
- Experience in working effectively and manage time smartly in a rapidly changing environment subject to shifting priorities and strict deadlines
- Experience in working effectively and manage time appropriately in a rapidly changing environment, subject to shifting priorities and strict deadlines
- Excellent attention to detail with outstanding communication skills (both verbal and written) with experience of status reporting to senior stakeholders
List of Typical Experience For a Business Operations Manager Resume
1
Experience For Senior Business Operations Manager Resume
- Strong general management and leadership skills, including demonstrated success leading teams through significant change
- Strong organizational and problem-solving skills; administrative creativity and strong initiative
- Strong communication, interpersonal and writing skills, with a good grasp of tone and appropriate professional online communication
- Proven strategic leadership and strong teaming / interpersonal skills
- Strong analytical & communication skills, and experience with marketing content creation and approval
2
Experience For Business & Operations Manager Resume
- Strong leadership skills to be able to challenge colleagues, escalate repeat issues and drive long term fixes to improve the customer and employee experience
- Strong communication skills and the ability to build and maintain strong relationships
- Strong team skills, ability to establish strong relationships with all levels of an organization
- Excellent organization and people skills, and ability to set priorities and multi-task in a dynamic, rapidly changing environment
- Strong business planning and business operations skills (dashboards/KPIs, managing business rhythms, systems thinking, etc)
3
Experience For IT Business Operations Manager Resume
- Good public speaking, presentation, and meeting facilitation skills, including ability to conduct community meetings
- Experience in working independently, applying analytical skills and smart decision making, sometimes with minimal direction/supervision
- Multi-tasking Prioritization: Experience (and preferably an enjoyment of) balancing numerous different stakeholders, priorities and demands
- Excellent communication skills that are fundamental to leading cross functional teams and to communicating deadlines and processes clearly
- Excellent leadership, management, interpersonal, problem solving and decision making skills
- Excellent analytical skills including statistical analysis and financial modelling
- Strong leadership skills including team-building and conflict resolution
- Envision and implement solutions to business and process issuesExcellent decision-making, problem-solving and judgment skills
4
Experience For Digital Business Operations Manager Resume
- Experience in change management; problem solving, decision making and analytical skills
- Strong analytical and problem solving skills - Understanding the business needs and processes
- Strong excel skills to generate, maintain and analyze financial and staffing models
- Establish an analytical hub for German customer insights and enable ongoing improvements in skills selection and experience
- Excellent critical thinking skills, combined with the ability to present your assessments clearly and simplistically in both, verbal and written form
- Expert quantitative analysis and logical reasoning skills; experience with Tableau & SQL highly desirable
- Positive presence and strong influencing skills
- Proven communication, planning, organization and visionary skills
5
Experience For Iraq-business Operations Manager Resume
- ·Broad financial, analytical and structured problem solving skills, combined with strong business acumen
- ·Strong information seeking skills and drive to make things happen
- Strong negotiation, writing, and organizational skills
- PC skills to include experience using MS Word, MS Excel and MS Access
- Superior analytical skills and attention to detail; demonstrated success in using data to solve operational issues
- Effectively prioritize and execute tasks in a high-pressure environment is crucial
- Superior customer service skills and desire to always enhance the customer experience
6
Experience For Commercialization & Business Operations Manager Resume
- Experience relaying complex information effectively to various constituents
- Excellent communications skills, both written and verbal with both customers and executives
- Demonstrate ability to collaborate effectively and work with teams
- Demonstrated communication and interpersonal skills to work productively with (and influence) diverse stakeholders and cross-functional teams
- Strong skills in MS Excel, Powerpoint and Access or SQL
- Excellent negotiating and follow up skills
- Work effectively within CCB Standards under Complaint Policy and Customer Experience protocol
- Strong project management skills with the ability to manage and delegate tasks as needed
- General strong business acumen along with operations skills that support both practical and complex solutions
7
Experience For IS Business Operations Manager Resume
- Team player with strong organizational skills and attention to detail and willingness to pitch-in
- Excellent verbal, written communication and interpersonal skills required
- Strong communication skills and ability to manage stakeholders
- Demonstrated project & program management skills
- Experience sales force effectiveness excellence experience is preferable
- Engineering with aspirations to apply technical problem-solving skills to more business and people-oriented issues
8
Experience For AS Business Operations Manager Resume
- Outstanding analytical skills and facility with numbers leveraging large data extracts
- Outstanding organizational skills and the ability to balance several on-going projects simultaneously
- Building relationships and networking: pro-actively contributes value-add information with all relevant groups and networks effectively across the company
- Report Development: Experience building reporting tools and dashboards. Experience developing and presenting executive summaries in PowerPoint is also required
- Prior experience establishing, managing, and tracking operational budgets
- Experience managing purchases, and a demonstrated understanding of purchasing systems
- Proven experience optimizing project accounting and billing systems and processes for a professional services business
9
Experience For Business Operations Manager, NA Resume
- Establish frameworks and programs for employee development and rewards, including on-boarding, skills development, and career pathing
- Professional skills in basic planning, accounting, reporting
- Strong strategic thinking; a visionary mindset always seeking ways to enhance processes that improve the client experience
- Demonstrated experience supporting a client and working in a matrixed environment
- Support branch network scheduling tool usage, ensuring that tools effectively meets needs of branch management
- Demonstrated experience working in a Professional Services and/or Sales organization, driving operations, efficiencies and KPI’s
10
Experience For Board Business Operations Manager Resume
- Demonstrated experience of developing process tools and running operations
- Demonstrated knowledge and experience with the preparation, monitoring, evaluation, and reporting of budgets
- Work experience in in FP&A; experience with modeling bookings, revenue, costs &expenses, annual planning processes and resource allocation decisions
- Ideally experience in semi-conductor sales, with good understanding of semi-conductor manufacturing flow
- Experience in operations or related with 2+ years of experience managing and developing large delivery centers with P& L responsibilities
List of Typical Skills For a Business Operations Manager Resume
1
Skills For Senior Business Operations Manager Resume
- Strong attention to details and solid organization, planning, and delivery skills
- Strong problem solving and project management skills with a proven ability to manage multiple projects and simplify/organize complex tasks
- Excellent written and verbal communication skills with a proven track record of influencing and negotiation with others
- Experience as a financial, operations, and/or marketing analyst with strong analytical skills
- Excellent communication skills (written and oral), with experience interacting with all levels of management
- Strong verbal and written communication skills with meticulous attention to detail and a strong ability to present facts
2
Skills For Business & Operations Manager Resume
- Strong typing skills for minute taking and word processing
- Excellent leadership skills including team-building and conflict resolution
- Has demonstrated expert writing, editing, and communication skills
- Demonstrate multitasking and problem-solving skills in a fast-paced environment
- Proficiency in Excel, MS Access, Word, PowerPoint, with a strong ability to deal with large volumes of data, financial modeling skills
3
Skills For IT Business Operations Manager Resume
- Demonstrated proficiency with complex internal operating systems Advanced Excel skills
- Establish an analytical hub for UK customer insights and enable ongoing improvements in skills selection and experience
- Experience as a CSE (or equivalent) using Adobe Experience Manager, Adobe Connect and Adobe Experience Manager Forms (LiveCycle)
- Strong cross-functional leadership skills and demonstration of driving results
- Excellent multi-tasking abilities, organizational skills and detail oriented
4
Skills For Digital Business Operations Manager Resume
- Excellent organization, attention to detail, problem solving, and analytical skills
- Manage conflicting priorities and communicate this effectively to internal partners and manager in a collaborative and professional manner
- Think ‘outside of the box’, strong analytical and problem solving skills
- Strong influencing skills and a positive opinion leader
- Demonstrate multitasking skills in a fast-paced environment
5
Skills For Iraq-business Operations Manager Resume
- Manage conflicting priorities and communicate this effectively to internal partners in a collaborative and professional manner
- 5-7 yrs years of experience in strategy, planning or operations with a strong track record of progressive experience and responsibility
- Excellent communication, training and customer service skills
- Progressively responsible experience in healthcare administration and patient experience including 3 years of management experience
- Able to multi-task and adapt to schedule changes while effectively prioritizing workload
- Excellent copywriting and editorial skills
- Effective interpersonal skills and ability to collaborate at all levels of the organization
- Strong attention to detail and ability to balance between various governance approaches to enable the project to be delivered effectively
6
Skills For Commercialization & Business Operations Manager Resume
- Excellent client management skills and proactive communicator
- Modeling – case creation, defense and influence skills
- Identifying the relevant skills development needed to accelerate CA progress and employee growth simultaneously
- Outstanding verbal and written communication skills. Ability to communicate well with physicians and other professionals
- Provide 1:1 coaching and group training on soft skills enabling customer success
- Superior writing, editing, proof-reading and grammar skills
- Organize, prioritize and multitask while managing a very heavy workload, with shifting priorities
- Strong testing methodology background with 5+years experience in software testing
7
Skills For IS Business Operations Manager Resume
- Strong experience and comfort with data modeling, process optimization and systems thinking
- Ensure best practices and lessons learned are effectively communicated across all channels, supporting a culture of learning and development
- Build and manage relationships across organizations while simultaneously understanding and effectively operating within the EIOS environment
- A solid base of experience in some of the following: project management, sales and market forecasting, and sales analytics
- Leadership, problem-solving, time-management, planning and project-management skills
8
Skills For AS Business Operations Manager Resume
- Can effectively lead meetings; commands attention and can change tactics midstream when something is not working
- Comprehensive knowledge of project methodology, scheduling, and forecasting skills
- Proven experience leading program initiatives
- Demonstrated experience managing projects in a global matrix/team environment
- Skilled in prioritising resources aligned to overall investment and/or resource plans
- Work effectively in influencing multiple functions
- 10 or more experience within DDD with a demonstrated comprehensive working knowledge of and exposure to district business operation functions
- Proven problem solving experience and process improvement
9
Skills For Business Operations Manager, NA Resume
- Self-starter with financial, business modeling, and analysis skills. Excel and Powerpoint power user required
- Strong experience and understanding of product lifecycle management or supply chain logistics
- Demonstrated experience in leading a team of 3 or more individual contributors
- Experience with Amazon Web Services with a good understanding of its various offerings (e.g. EC2, S3, VPC/VPN, and Route53)
- Persuasive messaging and presentation skills
- Work with a senior leader and management teams; being able to translate information quickly and effectively
- Commercial experience – ability to understand how a business operates and engage client facing members of Business Development and the business
10
Skills For Board Business Operations Manager Resume
- Knowledge and prior experience with networking products, service provider solutions/architectures, cloud systems
- Prior experience with system management and testing
- Strong working knowledge of Business Dashboards and various other applications, experience in Six Sigma or Business Process would be advantageous
- Collaborates effectively across business units (BUs) to ensure the data integrity required for accurate customer invoicing
- Collaborates effectively with sales and finance to support account P&L, and act as the focal point for budget compilation, and variance analysis and reporting
- Experience in business strategy, finance, analytics or planning experience required
- Communicate effectively (oral and written) and work with remote teams
List of Typical Responsibilities For a Business Operations Manager Resume
1
Responsibilities For Senior Business Operations Manager Resume
- Strong skills in project management, organization and customer service to effectively manage multiple important priorities and deliver excellent service
- Demonstrate excellent written and in person communication skills and interpersonal skills
- Excellent verbal and written communication skills. Strong presentation skills
- Proven strong and effective written and verbal communication skills
- Strong analytical skills and attention to detail; demonstrated success in using data to solve operational issues
- Strong Project Management skills, experience with Waterfall and Agile methodologies
2
Responsibilities For Business & Operations Manager Resume
- Able to successfully operate across businesses and functions with strong influencing and relationship management skills
- Demonstrates proven technical expertise and extensive solution implementation and project management skills
- Evidence of effective communication (both verbal and written) and organizational skills
- Demonstrated excellent communication and customer service skills for a diverse group of constituents
- Strong communication/presentation skills with ability to tailor the message to the key stakeholders for effective impact and influence
3
Responsibilities For IT Business Operations Manager Resume
- Strong leadership, communication skills and proven ability to drive teamwork
- Deep and broad business acumen with strong analytical, critical thinking, decision making and problem-solving skills focused on achieved business results
- Excellent problem-solving skills. Comfortable with going deep and wide. Data driven
- Experience in effectively managing, supervising and evaluation assigned staff
- Regularly present to executive management requiring experienced executive presentation skills
4
Responsibilities For Digital Business Operations Manager Resume
- Presentation skills – experience in presenting to the stakeholders level both internal and external
- Demonstrated leadership, executive influence, writing, and organizational skills
- Strong communication skills to work with many different roles across organizations and across various geographies
- Excellent analytical and communication skills, with the ability to work in a highly cross-functional environment
- Self-starter and self-motivated, detail and results oriented process driven, analytical and conceptual thinker, excellent problem-solving skills
- Strong English; verbal and written communication skills, able to present information and make recommendations to management, individuals, and business units
5
Responsibilities For Iraq-business Operations Manager Resume
- Strong analytical and systems thinking skills
- Demonstrated skills improving workflow processes
- Highly effective communication skills and Collaborative management style
- Excellent verbal and written communication skills, including creation of presentations for senior management consumption
- Excellent problem/root cause analysis and resolution skills
- Strong process analysis and process redesign skills
- Quantitative skills and experience with financial management
6
Responsibilities For Commercialization & Business Operations Manager Resume
- Exhibits sound business judgment, strong analytical skills, and ability to learn new tools quickly
- Excellent people skills and ability to working in fast paced deadline driven environment
- Excellent powerpoint & MS-excel skills with ability to prepare presentation materials with accuracy and clear story lines
- Excellent powerpoint skills and MS Tools and the ability to present data in a meaningful way
- Able to effectively handle multiple tasks/priorities simultaneously
- Strong interpersonal skills, able to build close relationships and interact with colleagues at various levels
- Proven project management skills with ability to handle multi-task environment
- Strong communication skills (written and verbal) that influence others
7
Responsibilities For IS Business Operations Manager Resume
- Strong Excel and other MS Office applications skills
- Good communication and interpersonal skills, and ability to understand and apply policies and procedures
- Excellent computer skills with proficient in Microsoft applications- Sharepoint, Project, PowerPoint, Access, Excel, Word, Publisher, Visio
- Excellence in business change management processes and strong project management skills is needed
- Meticulous attention to detail and excellent administrative skills
- Possess Excellent Written and Verbal interpersonal skills
- Strong cross-functional technical administrative skills
8
Responsibilities For AS Business Operations Manager Resume
- Excellent interpersonal skills, patience, tact and the ability to maintain composure under pressure
- Very strong skills in Excel, ideally in Access and SQL as well
- Successfully demonstrated program and business management skills
- Strong leadership skills. Able to establish and communicate expectations and motivate individuals
- Proven collaboration and team management skills
9
Responsibilities For Business Operations Manager, NA Resume
- At least demonstrated knowledge in people management and communications skills
- Experience in managing / leading teams is advantageous. As is experience in working with and supporting senior leadership teams
- Leadership experience in large sales organizations, including experience building and developing a team
- Prior Sourcing experience, including supplier relationship management in high tech, and costing management
- Skill at prioritizing, organizing, and working on multiple projects
- Computer literacy with skills in accounting, word processing, spreadsheet application, and database preparation and maintenance
- Demonstrated experience managing projects or programs to successful delivery while facing major change and ambiguity
10
Responsibilities For Board Business Operations Manager Resume
- Superior communication skills, including executive messaging
- Proven experience of leading and nurturing teams
- Experience gained in fast moving Telco/ Consumer goods industry
- Superior influencing and relationship management skills, with the ability to ensure processes are followed and stakeholders are engaged in issues
- Lead a winning team of strong talent with deep, related experience to build and execute on the new model
- Use analytical and reporting skills to provide valuable business insight
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