Business Support Specialist Resume Sample
Muriel Hagenes
9227 Lori Drive,
Dallas,
TX
+1 (555) 371 7689
Work Experience
Business Support Specialist
06/2017
-
PRESENT
Los Angeles, CA
- Provide financial, reporting, project management and/or operational support for assigned area of the Company
- Meet with business and/or functional management to discuss and respond to their needs for financial, reporting, project management and/or operational support. Assist in development and/or maintenance of related plans, budgets, timeframes, reports and presentations as appropriate
- Knowledge of Customer Operations’ meter-to-cash processes
- Demonstrated ability to view all decisions from the perspective of our customers, and keep the customer’s experience at the center of any approach
- Relevant experience and / or education
- Strong skills in Excel and databases as well as Microsoft Office applications
- Proficiency with SAP-CCS
- Strong organization skills; ability to build and maintain effective partnerships within and across organizations
- Produce regular and ad hoc management reporting and analysis for executive level review
Senior Business Support Specialist
02/2013
-
03/2017
Philadelphia, PA
- Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment, manage multiple project at the same level of detail
- Excellent oral/written communication with ability to effectively communicate with customers, peers, internal partners, external partners, and executive management
- History of successfully driving multiple co-occurring and/or co-dependent tasks to completion. Expandable capacity / excellent time management skills / ability to multi-task in fast-paced environment
- Manages the procurement life cycle of Pacific Technology acquisitions including requests for proposals, requisitions, approvals, check requests, and renewals
- Manages facility related issues and requests for an off campus department. Supervises repairs, maintenance, and installation of equipment through coordination with 3rd party vendors
- Coordinates the evaluation of all technology contracts and maintenance agreements in partnership with the University Procurement Office
- Assists in various department projects that require administrative support, spreadsheet development and maintenance
- Supervise student administrative help to ensure the front office is staffed during regular business hours
IT Business Support Specialist
11/2009
-
12/2012
Chicago, IL
- Arranges travel for all staff, including airline, hotel, car rental and expenditure reimbursements
- Provides logistical support during large project deployments, upgrades, and outages
- Analyzes and prepares timely reports for IT Management
- Collects and reviews timesheets for exempt and non-exempt OIT staff
- Supports the management of University technology assets including physical technology assets and software licenses
- Assists in development of electronic spreadsheets and reports to facilitate planning and decision-making
- Provides support for large meetings which include off site events and catering requirements as needed
Education
Strayer University - Anne Arundel Campus
2005 - 2009
Bachelor's Degree in Business
Professional Skills
- Strong organizational skills to work independently and to prioritize workload under the pressure of competing assignments
- Strong analytical skills; strong attention to detail
- Demonstrated strong Excel and PC skills
- Good time management skills, ability to set priorities effectively as well as identify problems and seek solutions
- Proven problem-solving, analytical, communications, project management, planning organizational and interpersonal skills
- Excellent analytic, problem-solving, organizational and multi-tasking skills
- Excellent writing skills sufficient to draft clear and concise professional reports and correspondence
How to write Business Support Specialist Resume
Business Support Specialist role is responsible for excel, interpersonal, english, microsoft, presentation, advanced, customer, french, analytical, leadership.
To write great resume for business support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Support Specialist Resume
The section contact information is important in your business support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Support Specialist Resume
The section work experience is an essential part of your business support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Support Specialist resume experience can include:
- Excellent written and verbal skills with strong interpersonal skills
- Proficient PC skills, including MS Word, Excel and Power Point. Strong Excel skills would be considered an advantage
- Effectively communicate with all levels of the organization; strong verbal and written skills
- Strong analytical and reporting skills, as well as experience in using especially Excel (and preferably Access) for the reporting purposes
- 2 – 4 years prior experience in an environment that requires analytical, communication and leadership skills
- Demonstrated effective communication skills and high level of customer service excellence
Education on a Business Support Specialist Resume
Make sure to make education a priority on your business support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Support Specialist Resume
When listing skills on your business support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business support specialist skills:
- Strong analytical and reporting skills, as well as excellent knowledge and experience of MS Office (Excel macros / VBA and PowerPoint) and SharePoint,
- Analytical and reporting skills, as well as good knowledge and experience of SharePoint and MS Office (in particular Excel and PowerPoint),
- Effectively working in a fast-paced, dynamic environment with rapidly shifting priorities
- Strong planning, analysis, and formal presentation skills. Able to apply tools, such as Excel and PowerPoint
- Skilled in Microsoft Office applications including Word and Excel with advanced skills in PowerPoint
- Demonstrated problem solving skills and the ability to exercise sound judgment
List of Typical Experience For a Business Support Specialist Resume
1
Experience For Senior Business Support Specialist Resume
- Proficient PC skills, including MS Word, Excel and Power Point
- Develop / maintain and deliver all internal management reporting which gives good transparency with good accuracy
- Establishing good relationship with Sales Team and Senior Stakeholders,
- Brings discrepancies to the attention of processing staff so that corrections are made prior to releasing receipts
- Experience using the SEI suite of tools – SEI Accounting/Custody platform
2
Experience For Business Support Specialist / Process Analyst Resume
- Some experience in trend reporting and forecasting required
- Two (2) years experience performing related business functions
- Endorsement of notes according to company policy prior to shipment to warehouse banks
- Good understanding of export/import procedures, regulations and practices
- Drive the engagement between GCO MU Operations, local Controlling, EMEA South DBS Operations, SSC and other regional teams to maximize their effectiveness
3
Experience For IT Business Support Specialist Resume
- Effective, efficient resolution of problems/issues, leveraging internal resources
- Experience working in regulated industries where attention to detail is paramount
- Experience especially in a FPNA / Reporting environment
- To proceed in money paying out to the customers upon price correction/settled Rebates/Goods Return
- One (1) year of administrative experience
4
Experience For Business Support Specialist Internal Audit Resume
- Immigration experience with letters of invitation & sponsorship and appropriate visa application processing requirements
- Produce quarterly reports that support the effectiveness of Business Continuity Management within Credit Cards
- Producing management oversight reporting for compliance related exceptions, using data from source systems and summarizing via excel
- Providing solutions and being involved in building and creating new processes on T24 to meet client expectations
- Troubleshooting problems by gathering and researching data; assisting with data analysis as requested
- Producing performance reporting and acting as liaison to Performance team
- Maintaining accurate databases such as price lists, payment requests list, product materials listing, registrations listing (TUV, certificates), etc
- Performing release smoke testing and working together with Regional Head of Technology and Service Operations on successful release deployment
5
Experience For Customer Service Business Support Specialist Resume
- Making payments and providing an ongoing support with a personal touch
- Assisting with large projects during the onboarding of firms
- Answering and routing incoming calls
- Checking and approving sales deduction related claims and marketing related invoices in the system
- Enjoying working with different people and handling a big variety of tasks
- Monitoring, reconciling and tracking records
- Reviewing the related OMS elements with a systematic approach and taking the necessary actions
6
Experience For Initiative Deployment & Business Support Specialist Resume
- Reviewing the related OMS elements with a systematic approach and taking the necessary actions,
- Continuing to improve existing and new Business Support Group’s work step instructions for financial analyses and IT analytical tool usage
- Creating ad hoc reporting for the client relationship team via excel
- Analyzing and researching data within the reports in response to inquiries and to determine trends
- Monitoring and coordinating project implementation activities to ensure cost, schedule and regulatory requirements are met
- Supporting the Sales Team regarding the sales and investment processes,
- Applying and following Trade Loan Process from the preperation of a contract till the performance assessment of the contracts,
7
Experience For Business Support Specialist for France Resume
- Monitoring and calculating customers debit from their cash investment,
- Working closely with other functions (Customer Service, Pricing, Legal, Tax) to fulfil the support needs of customers and sales teams,
- Carrying out the support activities in accordance with company policies and procedures
- Carrying out all the support activities in accordance with CoC and the local Competition Law
- Completing requested tasks for software edits, updates and changes within required service level agreement timeframe
- Managing access control to our data base tool
- Controlling investment tools and continue investment processes,
- Ensuring contracts are align with tax, legal, finance and SAP perspective,
8
Experience For Office Administration & Business Support Specialist Resume
- Keeping hardcopy and soft copy of documents (contracts, annex etc.) regularly,
- Providing data for the sales plans and strategies in order to optimize efficiency and productivity in the regional sales organization,
- Providing (administrative) support as project team member of the IG Sales & Marketing kick-off meetings and/or Fortive Leadership conferences
- Presenting our part (roles and procedures) in the monthly New Associates Training
- Managing the department’s website(s) and central mailbox including frequent checks and updates
- Managing the department’s work processes including frequent checks and updates, in agreement with the Senior Executive Assistant
9
Experience For Project & Business Support Specialist Resume
- Understanding of Change Management protocols and Project Management Office processes
- Providing (administrative) support to the Senior Executive Assistant
- Arranging Visa Application support
- Providing Concur Travel/AMEX support in role as superuser
- Acting role as Emergency Response officer
- Working closely with the colleagues across the Bank to ensure an amazing customer service
10
Experience For Aftermarket Business Support Specialist Resume
- Regression Testing and User Acceptance Testing of Business Systems by creating sample WF’s, updating Catalogue id’s, SKU Attributes
- Ensure terms of trade, sale and pricing are adhered to for shipping and invoicing
- To provide Price correction to the customers, to prepare, sing and keep originals of Agreements for Price reducing/increasing accordingly
- To Support in arranging Sales Contracts, obtaining and keeping originals accordingly
- General business knowledge and understanding of scorecards, financial accounting, and operational reporting
- Assists AVP in planning for the allocation of resources relating to budget accounts for CRC
List of Typical Skills For a Business Support Specialist Resume
1
Skills For Senior Business Support Specialist Resume
- Excellent time management skills, ability to set priorities effectively
- Strong SharePoint, Microsoft, Excel and PowerPoint skills, experience with a CRM system (salesforce.com) and SAP Travel Manager desirable
- Prior experience in an environment that requires analytical and communication skills
- Demonstrated proficiency in computer skills especially in Office programs
- English. Strong oral and written communication skills
- Excellent organisation and communication skills, especially confidence on the telephone
2
Skills For Business Support Specialist / Process Analyst Resume
- Excellent written/oral communication and interpersonal skills required
- Excellent communication skills – written and verbal with our customers and internal departments
- Self-motivated, independent thinker, possess effective communication and interpersonal skills
- Proven ability to effectively analyze data and manage performance to ensure established goals are met
- Excellent written and verbal French and English skills required
3
Skills For IT Business Support Specialist Resume
- Strong communication skills across multiple levels and occasional customer interactions
- Fluency in English and German, good French or Italian skills highly desirable
- Excellent organization, communication, and presentation skills required
- Excellent in English language skills (read, written, and spoken)
- Good troubleshooting and analysis skills
- An excellent verbal and written command of English with the ability to effectively communicate with different stakeholders,
4
Skills For Business Support Specialist Internal Audit Resume
- Excellent organizational, analysis, and problem solving skills
- Strong interpersonal and communication skills - oral and written
- Good analitycal skills
- Possess excellent communication skills in order to facilitate the delivery and installation of computer hardware/services
- Banking experience including experience opening new commercial accounts and/or in treasury management
- Independent learner who can acquire the necessary software skills to get the job done, including learning new applications and/orreporting tools
- Strong interpersonal, analytical, negotiating, problem solving and effective written and verbal communication required
5
Skills For Customer Service Business Support Specialist Resume
- Proven track record in customer service /sales and shipping via all modes of transport, preferably working in cross-border trade with experience in Asia
- Several years (5 or more) of relevant experience / of experience in a similar role and in working in a dynamic and international environment,
- Partner effectively as required on work items impacting other departments and follow up as necessary to completion
- Prior experience in a similar role and in working in a dynamic and international environment
- Computer skills sufficient to query large data stores, verify data integrity, and organize results in a meaningful way
- Related work experience or equivalent combination of transferable experience and education
- To proceed in Goods Returns from the customers in terms of price specification, preparing and singing additional Agreements of Goods Return
- Advanced skills in visual presentation development
6
Skills For Initiative Deployment & Business Support Specialist Resume
- Effectively build relationships with key partners
- Experience in a related business area - field sales/delivery role or operations experience with software or services based organization
- Superior organizational, written/verbal and presentation skills, and the ability to work well with individuals at all levels within the institution
- Learn new skills, industry, company requirements, product or technical knowledge with ease
- Demonstrated client service experience required (phone and PC)
- Problem solve and prioritize multiple tasks with strong attention to detail; self-starter
- Computer literacy, strong MS Excel knowledge, experience in SAP is an advantage
- Strong Microsoft Office (especially Excel formulas, utilize cube); SAP knowledge & experience is an added advantage
7
Skills For Business Support Specialist for France Resume
- Organization, time management, multi-tasking and problem solving skills
- Prior experience in working in an international environment,
- Effectively and efficiently learn and utilize new software systems
- Basic Access database skills
- Highly professional in presence and communication skills (oral and written)
- Effectively communicate status and completion of production activities
- Experience in a strong autonomous administrative position
- Experience demonstrating product, training and setting up new systems would be seen as highly regarded
- Experience with organizing, analyzing and sharing conclusions of targeted data
8
Skills For Office Administration & Business Support Specialist Resume
- Previous experience in preparing and running training sessions would be an asset
- Experience in supporting and coordinating projects
- Advanced experience programming for analytics & reporting is required
- Four (4) years work experience supporting business operations in budget, financial, accounting and other related business processes
- Experience in on-boarding and off-boarding facility assets
- Solid understanding of ad targeting and performance optimization
- Leads by example, actively demonstrating and contributing to North Shore Physicians Group Mission of the “perfect patient experience every time”
9
Skills For Project & Business Support Specialist Resume
- Previous training experience; comfortable leading individual and group presentation
- Experience supporting mobile devices and PC/MAC imaging solutions
- Experience with a customer billing process
- The ability to build rapport and strong working relationships with clients
- Develop and Maintain a Strong Knowledge Base of All Products and Procedures in All Systems That We Service, assisting other Departments with Complex Situations
- Work independently and adjust priorities as necessary and adapt to changing deadlines
- Promote good working relations and morale amongst the team
10
Skills For Aftermarket Business Support Specialist Resume
- Strong working knowledge of MS Windows and Outlook
- Experience of working in a global corporation
- Driven to work with teams and experienced managing without authority
- Experience working in Zendesk or other CRM
- Experience within the digital online advertising ecosystem
List of Typical Responsibilities For a Business Support Specialist Resume
1
Responsibilities For Senior Business Support Specialist Resume
- Good PC skills, familiar with MS word, Excel, PowerPoint, Outlook, English and Chinese Processing
- Excellent coordination, communication and influencing skills
- Pleasant personality with good communication skills
- Establishes effective communication plans and strategies to manage the consolidation, validation and distribution of communications to a variety of audiences
- Excellent interpersonal skills, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors
- Proven language skills in French certified by Alliance Francoise
2
Responsibilities For Business Support Specialist / Process Analyst Resume
- Conducts independent tests, troubleshooting and investigation of issues in order to effectively reproduce, document, understand and resolve issues
- Project & change management skills
- Effectively provide technical assistance and educational support for users and other super users
- Advanced Excel skills; pivot tables & basic formulas
- Performs analysis to identify effectiveness of existing programs and needs of new programming and system
- Collect and validate data, prepare weekly/monthly/quarterly regional sales analysis report for business planning and KPI tracking
- Self-motivated, responsible, willing to work under pressure, ability to manage multiple tasks and use good judgment in resolving difficult issues
3
Responsibilities For IT Business Support Specialist Resume
- Research, analyze, maintain, modify, validate and prepare data, information and content used in making business decisions
- Develop and build internal partnerships to improve collaboration and effective working relationships across multiple business areas
- Experience working with ad networks, brand, and performance advertisers
- Strong understanding of internal divisions of ONB such as bank operations, credit operations, and the client care division
- Sales experience, in managing key accounts or business development
- Stakeholder and relationship building experience
- Related experience in customer service or banking acco
- Extensive experience in working with MS Excel
4
Responsibilities For Business Support Specialist Internal Audit Resume
- Experience in working with MS Word and MS PowerPoint
- Related experience providing business administration in a fast pace work environment
- Manage incoming workflow with the ability to re prioritize daily tasks as business needs shift
- Previous experience participating in process or system improvement projects
- Three years' professional experience working in business analysis, business intelligence, data analysis, project management or a similar field
- Participation in high priority projects including rollout of sales optimization tools ie. Salesforce.com (SFDC) deployment
- Very good knowledge of MS Office, in particular Excel and PowerPoint
- Min. 2 years of experience in Fund Industry or a Transfer Agency
5
Responsibilities For Customer Service Business Support Specialist Resume
- Computer literacy in MS Office (very good knowledge of Excel, Access & Power Point)
- Co-operate with many stakeholders
- Good command of both written and spoken English and Chinese (Cantonese and Mandarin)
- Deliver information clearly and accurately through effective written and verbal communication to ACT teams
- Manage and prioritize assigned IT service requests
- Work closely across IT teams to ensure effective communication and project escalation
6
Responsibilities For Initiative Deployment & Business Support Specialist Resume
- Review documents for accuracy prior to the purchase of the loans
- Demonstrate behaviour in line with health, safety and environmental standards and with the Group's values
- Works collaboratively with the relevant stakeholder groups and seeks to deliver effective solutions for the raised requests on short, medium and long term
- Experience and Personal Characteristics here
- Experience and competence in the use of MS Office applications
- Proven ability to work well in a team and independently
- Administrative or business support experience
- Organized and detail oriented, with the ability to work in a fast paced environment and manage multiple priorities
- Fluent oral and written English, mandarin and Japanese; Cantonese and Korea language skill is an added advantage
7
Responsibilities For Business Support Specialist for France Resume
- Need a strong desire to challenge processes and find best solutions
- Prioritize work volumes with limited supervision
- With at least 1 year administrative experience
- Experience in a fast paced, high volume, service- based office environment
- Ales/sales analytical experience in multinational companies
- Excellent capability in MS Office, especially in excel & PPT for data analysis
- Experience in working with multiple admin systems
- Manage effective communications
- Previous customer service experience in technology/software support role
8
Responsibilities For Office Administration & Business Support Specialist Resume
- Self-starter, able to juggle short and long term priorities
- Or more of business related management experience
- B.S. / B.A. required. An MBA can substitute for experience
- Excellent command in English and Italian
- Proven capability to work across business/functions throughout the organization
- Or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
9
Responsibilities For Project & Business Support Specialist Resume
- Experience in facilities management of multi-functional site
- Demonstrate and advise technical aspects of PPG products
- Collections experience required
- Experience in a Business Support Liasion (BSL) role
- Experience with SAP and Excel
- Extensive experience with Microsoft Office products such as Word, Excel, PowerPoint, Access and Outlook
- Experience in a senior administrative leadership role or business support position with international assignee issues and concerns
- Demonstrated ability to work harmoniously in a small team environment and a global virtual environment
- Demonstrated ability to work through internal complexity and ambiguity in complex cross enterprise domains
10
Responsibilities For Aftermarket Business Support Specialist Resume
- Spray paint qualification and Refinish industry experience
- Relevant experience in finance or general business
- Experience in administration
- Reliable, motivated, good attention to details
- Defining and documenting new processes while reviewing existing processes for efficiencies (based on ITIL best practices)
- Supervising reception staff and ensures compliant site visitor processing and site inductions
- Monitoring marketing and sales deduction activity related budgets
- Working knowledge of information management concepts, ERP systems, data warehouses, BI, analytics, and reporting technologies
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