Call Center Associate Resume Sample
Sydney Murazik
727 Ebert Falls,
Chicago,
IL
+1 (555) 665 5701
Work Experience
Call Center Associate
04/2016
-
PRESENT
Philadelphia, PA
- Answer inbound calls from prospects inquiring about various Manulife Health, Dental, Travel, and Life Insurance Plans
- Facilitate outbound phone calls to prospects who have requested the package for potential sale
- Document all calls handled accurately
- Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
- Ensure promising leads are transferred/referred to the Sales team for potential sale
- Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
- Redirect/Transfer calls to the correct department for better transition and service
Call Center Associate Site Leader
11/2009
-
10/2015
Boston, MA
- Adhere to prescribed shift and schedule to meet Service level targets
- Some weekends, evenings, and overtime is required
- General computer experience required, including the ability to type and navigate the internet
- X 365 call center, weekends and holidays required
- Nd Shift Positions Available
- Utilize room service software to ensure orders are accurate and appropriate to each patient’s diet order and processed appropriately
- Ensures positive Employee Engagement is an essential part of the Team’s culture and has the ability to effectively develop strong Teams
- Passion for the RH brand and interior design
Dietary Call Center Associate
12/2006
-
06/2009
San Francisco, CA
- Creative and innovative ideas with a focus on delivering results
- Think, lead and deliver results independently
- Customer service experience communicating with clients through various channels
- Strong aptitude for navigating various software applications
- Provide voice based customer support to support the patients of our customer
- Interpret and analyze data (ie, EOBs, payer websites, etc.) to ensure end user queries are handled efficiently and adequately within stipulated guidelines and requirements
- Strong aptitude for navigating various software applications
Education
Ohio State University - Lima Campus
2001 - 2006
School's Degree in Business
Professional Skills
- Strong senior leadership skills with a proven track record of managing and developing teams who meet and/or exceed key performance indicators
- Demonstrate critical thinking skills when engaging with all customers
- Excellent communication skills (Verbal & Written) and comfortable with communicating at all levels within the organisation
- Strong interpersonal, coaching and development skills
- Demonstrated skill in utilizing business telephony and technology, which includes Avaya, Avaya Wall Board, Avaya 1X, Sam Pop-up and WFM
- Strong internet and email experience
- 2 – 5 years of advanced Administrative skills
How to write Call Center Associate Resume
Call Center Associate role is responsible for telephony, languages, calibration, strategy, training, retail, security, design, research, insurance.
To write great resume for call center associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Call Center Associate Resume
The section contact information is important in your call center associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Call Center Associate Resume
The section work experience is an essential part of your call center associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous call center associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular call center associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Call Center Associate resume experience can include:
- Previous experience processing high volume calls and requests with superb, friendly patient service skills
- Possess strong oral, written and listening skills with fluency in English
- Keyboarding and windows environment PC skills required (Word, Excel Outlook, and PowerPoint)
- Communicate clearly and effectively with customers
- Utilize good judgment in communicating and making decisions within business guidelines
- Demonstrate flexibility and a state of “readiness” in regards to staffing and scheduling
Education on a Call Center Associate Resume
Make sure to make education a priority on your call center associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your call center associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Call Center Associate Resume
When listing skills on your call center associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical call center associate skills:
- Proficiency in relevant business tools: Apollo Mainframe, AWD, BI Call Tracker, SMT, CAR Homepage, PSW, and other business relevant Internet Explorer-based applications
- Has passed skills verification after the training period
- Pass pre-hire skills assessment
- Providing a positive experience for guests when engaging with inquiries and issues
- Financial acumen and experience managing budgets
- Basic office administration to include keyboard/typing experience 45 wpm desired
List of Typical Experience For a Call Center Associate Resume
1
Experience For Call Center Associate Site Leader Resume
- Practice enhanced conflict resolution skills in handling sensitive or difficult situations with customers
- One (1) year food service experience required, preferably in a healthcare setting
- At least 6 months of call center, retail, or customer service experience
- Maintain excellent customer service and focus throughout the call
- 3) Proactive and strong work ethic
- Maintaining a positive, helpful, enthusiastic disposition throughout the day with every caller
2
Experience For BDC / Call Center Associate Resume
- Working knowledge of MS Office Suite to include; Word, Excel, Outlook
- Assist executive offices, and other groups, by in-depth screening and re-directing customer calls
- Take positive action in response to performance feedback, coaching tips and quality monitoring sessions
- Exercise tact, patience, diplomacy and professionalism at all times in responding to customers, regardless of customers’ issue or demeanor
- Open new claims and/or update the existing databases with changes and the status of each customer/prospective customer
- Index/process incoming fax or email correspondence
3
Experience For Dietary Call Center Associate Resume
- Field telephone call inquiries while promoting organization and distribution practices
- Capability to build lasting relationships with customers, clients, partners and resources
- Occasional lifting up to 40lbs or maximum allowed by state law with or without accommodations
- Helpdesk Support for Lottery equipment
- Appropriate, friendly, empathetic, and professional personality
- Security Background Clearance is required
- Maximize the use of resources and research information needed to answer customer inquiries
4
Experience For Nutrition Services Call Center Associate Resume
- Conduct decision analysis and forward customer to appropriate support department
- Promote service and product commitment with each customer
- Learn, adhere to and support all policies and procedures in a positive, professional manner
- Maintain complete knowledge of all service tasks and programs
- Redirect customers to other internal or external resources as appropriate
5
Experience For Uscbo Customer Care Call Center Associate Resume
- Exercise ability to communicate positively through barriers such as language, accents, emergencies, time elements, and various last minute product updates
- Manage and work through 75–100 calls per day
- Answer phones/take First Notice of Loss reports
- Provide personalized customer service of the highest level
- Arrange for the dispatch of products, information, etc. to clients and other interested parties
- 2) thick skinned, assertive and people-person personality
- Multi-task, field calls via phone, on-line, the radio from internal and external customers
List of Typical Skills For a Call Center Associate Resume
1
Skills For Call Center Associate Site Leader Resume
- Demonstrate flexibility within changing environment
- Exemplifies customer service skill in dealing with food related issues with customers
- Demonstrated working knowledge of computers
- Experience working in a diet office
- Good knowledge of the LTC Products and Services and Transaction Processes
- Bilingual (Spanish/English) candidates are strongly encouraged to apply! !Candidatos bilingües se recomienda aplicar!
2
Skills For BDC / Call Center Associate Resume
- 18-36 months of relevant experience
- One (1) year of food service experience, preferably in a large complex healthcare environment
- Knowledge and experience in Nutrition and/or Therapeutic diets
- Previous customer service experience
- Concierge & Hospitality experience
- Maintaining 100% attendance during four-week New Hire Training from 8am-5pm
- Accepting and implementing coaching and feedback to achieve individual and team performance goals
3
Skills For Dietary Call Center Associate Resume
- Taking 30-40 inbound calls per day from members and potential members regarding enrollment in affordable care act insurance
- Identifying and resolving both regular and non-routine problems or escalate to more proficient team members
- Verifying proper completion of enrollment and change documentation
- Adhering to attendance, professional conduct and member confidentiality policies and guidelines
- Quality management- look for means of improving as well as promoting quality
- Capable of assessing situations and making decisions
- Performs a variety of more complex clerical and accounting functions within the Accounting department
- Successful completion of the two-week New Hire Training Program for PHS Call Center
- Adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
4
Skills For Nutrition Services Call Center Associate Resume
- Treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
- Team-oriented and focused on achieving organizational goals
- A working knowledge with Windows based software
- Compose a grammatically correct, concise and accurate statements
- Able to absorb, analyze concepts with the use of computer and various system tools
- Manage multiple task yet detail-oriented even when under time constraints
- Knowledge of the PS' products and services
- Knowledge of the PS Customer Service principles and practices
- Multi-task and work without constant supervision
5
Skills For Uscbo Customer Care Call Center Associate Resume
- Comprehend, capture as well as interpret basic customer information
- Pleasant and friendly mannerism
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Strong knowledge of MS Office Suite, Adobe Acrobat Reader, and PDF Factory
- Excellent knowledge of market research principles and survey methodology
- Strong People Development Leader
- Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
6
Skills For Seasonal Call Center Associate Resume
- Analyze the various parts of a problem properly and develop logical solutions
- Solid knowledge of enterprise claims systems (YCE Versions A & B) and adaptability to learning client specific enterprise systems (ex. eCSO, Coverall, NetDocs, ImageRight)
- Basic understanding of different claims related documentation
- Opportunity for pay increases and job advancement based on performance
- Eligible to participate in Xcel Energy's full benefit package which includes tuition reimbursement
- Casual dress environment, employee discounts, and on-site fitness center
- Casual, call center Work Environment – dress casual and enjoy a casual, laid back atmosphere
7
Skills For Inbound Call Center Associate Resume
- Exemplary attendance and timeliness record, with ability to conform to attendance standards
- Able to work independently, a self-starter and a problem solver
- Responsible for the production of consolidated financial and/or regulatory reporting from a legal entity perspective for internal and external bodies, in accordance with statutory and regulatory requirements
- Clerical, production environment or customer service experience
- Previous customer service experience, highly desired in a medical environment or call center environment
- Perform in office environment with extended periods of sitting, using telephone, viewing computer screens, standing, reaching, lifting files, binders, computer reports
- 6+ months of experience with the Microsoft Office suite that required daily usage of Outlook, Excel and Word
8
Skills For Employee Benefit Inbound Call Center Associate Resume
- Read, write, speak and translate documents fluently in both English/Spanish
- Walk, stand and visit patients periodically
- Follow behavioral expectations consistent with the Dealership’s visions and values
- Keeps customers informed appropriately, by performing follow-up calls with agents who had previously reported problems/issues. When possible, anticipates and resourcefully resolves customer’s needs and offers solutions
- Understands the importance of excellent customer service and consistently strives to understand and exceed customers’ expectations. Demonstrates awareness of and sensitivity to internal and external customer needs
- Strong aptitude for navigating various software applications
9
Skills For Disaster Cycle Services Emergency Dispatch Call Center Associate Resume
- Effective in using a variety of computer systems in order to assist and resolve guest inquiries
- At least two years’ experience in a related field
- Identifying and resolving complaints in a professional matter when customers have concerns and displaying creativity when finding a solution
- Process Credentialing Application forms received from medical providers by capturing the relevant data into Credentialing software/databases as recommended
- Conduct online back ground verification of provider information by accessing various portals that are relevant for credentialing verification
- Conduct provider outreach to collect missing information from medical providers
10
Skills For Facilities Call Center Associate Resume
- It is all employees’ responsibilities to understand the specific requirements for their jobs and locations as it relates to Environmental responsibilities, Information security, and Quality expectations
- 2nd Shift Positions Available - a 10% shift differential is offered for this shift and position
- Manage and work through an average of 90 calls per day (total for the team)
- Follow-up with Medical providers, educational institutions, medical boards and other primary sources to verify provider information
- Participate in Quality Audits of peer member transactions/outputs
- ) of healthcare industry experience in a Provider (hospital/doctor’s office) or Insurance company that required knowledge of contracting, credentialing or medical claims
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