Call Center Specialist Resume Sample
Jakob Feeney
996 Roberts Crossing,
Dallas,
TX
+1 (555) 819 0594
Work Experience
Call Center Specialist
02/2018
-
PRESENT
Detroit, MI
- Maintain liaison between the Field Service Technician teams across the South East and the customer’s field personnel, including being an advocate for providing satisfaction to our system operators by maintaining a proactive approach with the users
- Quickly learn and thoroughly understand Randstad business practices, especially those exercised in the field offices and systems that support our business
- Learn ICD-9 and CPT coding
- Provides customer service by identifying and addressing customer needs and builds positive interpersonal relationships with customers and team members. Uses sound judgment in handling calls, especially with difficult interactions. Engages personally with the patient and demonstrates strong interpersonal skills via empathy, compassion, and celebration when appropriate
- Demonstrates ability to successfully adapt and perform during times of high contact volumes, excessive wait times, and patient acuity, as well as adapt to frequent changes to procedures and workflows. Demonstrates skills to serve both outpatient and physician office customers, as needed
- Interviews customer to collect and document accurate and comprehensive registration information including first level financial clearance. Performs required referral/authorization processes and enters orders for applicable tests
- Demonstrates knowledge of insurance company coverage and referral/authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses
- Schedules appointments that meet the customer’s needs while following all departmental and organizational guidelines; disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, appropriate attire to wear, directions to sites, and any other instructions
Customer Call Center Specialist
03/2011
-
08/2017
Detroit, MI
- Actively monitors and completes workqueues including but not limited to patient, outreach, and referral workqueues
- Remains up-to-date with scheduling and department protocols, including but not limited to escalation protocols, insurance/authorization rules, and practice-specific guidance for scheduling. Demonstrates ability to retain and apply these protocols before seeking out assistance
- Documents in patients’ charts clearly and concisely, using all available tools, including non-clinical chart review, to provide appropriate and accurate information to customers
- Notifies appropriate leadership channels, when necessary, of any escalated scheduling needs or issues and keeps them informed of all extenuating circumstances
- Meets the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and adherence to schedule. Contributes ideas for departmental and process improvement. Celebrates the successes of coworkers by recognizing their contributions
- Provides customer service by identifying and addressing customer needs and builds positive interpersonal relationships with customers and team members
- Demonstrates ability to successfully adapt and perform during times of high contact volumes, excessive wait times, and patient acuity. Engages personally with the patient during both and demonstrates skills to serve both outpatient and physician office customers, as needed
- Understands insurance company coverage and referral/authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses
Credit Call Center Specialist
03/2006
-
11/2010
Detroit, MI
- Exhibits commitment to using all available training and development materials, as well as, effective problem solving techniques when issues arise. Uses sound judgment in handling calls, especially with difficult interactions
- Communicates with Departments and Practices and documents in a patient chart as needed in a clear, concise, thorough, and accurate manner. Utilizes all available tools including non-clinical chart review to provide appropriate and accurate information to customer
- Meets the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and adherence to schedule
- Adherence to schedule, process & procedure, and Customer Service guidelines
- Technical troubleshooting and problem resolution (by phone and/or online support)
- Follow a knowledge base, while utilizing their own troubleshooting skills
- Minimal scripting, individuals need to be able respond over the phone and over email/online methods
Education
University of North Texas
2002 - 2006
Bachelor's Degree in Social
Professional Skills
- Demonstrate excellent guest service skills, strong work ethic, critical thinking and integrity
- Demonstrate strong organizational and multi-tasking skills with attention to detail, including use of multiple computer systems
- Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks
- Strong interpersonal skills and the ability to deal effectively with guests, team members and internal business partners in a positive and respectful manner
- Demonstrated technical aptitude, good typing skills and working proficiency in Microsoft Word,
- Prior Customer Service experience or relative customer facing experience
- Strong verbal and written communication skills (e.g., spelling, punctuation, grammar)
How to write Call Center Specialist Resume
Call Center Specialist role is responsible for customer, computer, microsoft, interpersonal, database, positive, resolve, collections, articulate, typing.
To write great resume for call center specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Call Center Specialist Resume
The section contact information is important in your call center specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Call Center Specialist Resume
The section work experience is an essential part of your call center specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous call center specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular call center specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Call Center Specialist resume experience can include:
- Strong computer skills and be able to work between multiple systems during calls. Proven experience with multi-line phone system
- Solid organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision
- Demonstrating solid technical skills including: keyboarding, navigation of multiple programs simultaneously, and phone etiquette
- Excellent interpersonal, written/verbal communication, negotiation and decision making skills
- Strong computer skills and be able to work between multiple systems during calls
- Prioritize, problem-solve and apply critical thinking skills required
Education on a Call Center Specialist Resume
Make sure to make education a priority on your call center specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your call center specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Call Center Specialist Resume
When listing skills on your call center specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical call center specialist skills:
- Demonstrated strong system skills Excellent interpersonal and communication skills
- Proven problem solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met
- Strong PC skills - Microsoft Office (Word, Excel, PowerPoint, Outlook) Experience in working in web based applications
- Strong interpersonal skills with a proven record in deescalating heightened situations
- Demonstrated strong system skills
- Possess strong computer skills and be able to work between multiple systems during calls
List of Typical Experience For a Call Center Specialist Resume
1
Experience For Customer Call Center Specialist Resume
- Excellent customer service skills/Team-Player
- Type 25 WPM ? Excellent Verbal Skills/Communication
- Follow instructions ? Excellent Verbal Skills/Communication
- Answer calls and handle customer inquiries using questioning and listening skills
- Demonstrated experience in making sound business decisions using risk management and quality
2
Experience For Marketing Call Center Specialist Resume
- Demonstrated experience navigating Windows-based computers
- Uses Customer Service Skills at all times
- Computer skills, ability to follow on line instructions
- Effectively multi-task and have the ability to deliver difficult messages
- One (1) year experience with keyboarding, personal computer use, and other office setting equipment
- Demonstrated understanding of single and cumulative medical conditions, including their effect on
- Three (3) years of related Call Center and Front Desk experience in a large complex healthcare setting
3
Experience For Medical Call Center Specialist Graduate RN Resume
- Demonstrated radiant and SIS training
- Bilingual (Spanish/English) including strong comprehension in both English and Spanish
- IDX scheduling and electronic medical records experience
- Experience in Call Center environment
- Provide prompt, courteous and accurate customer service for all calls, with a solid understanding of worker’s compensation guidelines
- 2) Customer verification, problem validation and documentation
4
Experience For Call Center Specialist, Per Diem Resume
- Demonstrate advanced product knowledge
- One year Technical Support & Network service experience
- Demonstrate a high sense of urgency
- Collaboration – Cooperate with others to achieve shared objectives and get work done. Consider interests of others as well as one’s own
- Instill Trust – Show consistency in word and action. Treat others with respect. Operate with honesty and integrity
- Demonstrated initiative to take action
5
Experience For Credit Call Center Specialist Resume
- Tier 1 Helpdesk Experience Required 3 Years
- Experience in a customer service call center preferable
- Experience in a health care facility food service operation
- Experience in a call center or customer service environment
- Three (3) years of clerical, customer service, or administrative support experience in a highly customer-oriented organization
- Call Center and Front Desk experience
- 6 months or greater customer service experience ?
- Navigate Multiple Windows ? Demonstrate Empathy
- Legally Authorized to work in US ? 6 months or greater customer service experience
6
Experience For Bill Review Call Center Specialist Resume
- 6 months or greater customer service experience
- Understanding the basic use of variety of operating systems, Windows 2008, Windows 7, and some server’s operating systems
- Opening mail and organizing
- Faxing/copying legal documents and other correspondence
- Creating and routing messages in the Epic EMR system
- Documenting and communicating with others
- Collecting on outstanding balances
- Leveraging of data and metrics to help drive decision making
- Supporting service issues handled by our VPS Service Managers, assisting with root cause analysis and customer service reviews
7
Experience For Customer Operations / Call Center Specialist Resume
- Posting checks to A/R system
- Answering an average of 100+ calls per day
- Scheduling of infusion appointments
- Calling physician appointment Wait Lists
- Scheduling physician clinic appointments
- Answering calls for inbound call center
8
Experience For Customer Care Call Center Specialist Resume
- Coaching and reinforcement
- Assisting the Credit Department as need on various tasks
- Typing, data entry in screens daily
- Looking for candidates with Call Center background
- Educating customers about the services MassMutual provides for their retirement needs in response to caller inquiry and departmental value added objectives
9
Experience For Call Center Specialist Usig / Life Resume
- Maintaining a business ownership mindset with a focus on continuous improvement to better our organization
- Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period
- Provides customer service, resolving problems that callers are experiencing reaching the correct
- Responsible for managing solutions, delegating resources, and helping to ensure quality assurance principles are met across projects and deliverables
- Contribute to Knowledgebase articles by submitting new articles and helping maintain accurate information in existing articles
- Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment. Required 1 Years
- Mentors team by providing them with information on specific topics requiring basic understanding to pass exams for ACSS certification
- Responsible for communicating emergency information in a timely manner and reporting possible delays in patient care
10
Experience For Call Center Specialist / Financial Rep Resume
- Communicate with Program Management on regular basis, ensuring clear understanding of program goals
- Communicate with State Fiscal Agent staff on regular basis, regarding support tickets containing updated information on how to respond to customer questions
- Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading
- Troubleshoot and resolve service, pricing and technical problems for customers by asking questions
- Complete inbound calls utilizing approved messaging and business rules
- Answers incoming calls in a timely and professional manner, routing them to their proper destinations as required
- Accurately enters information obtained during call into databases as the call is being processed
- Research and critical thinking; Active Listing; Cogent written and verbal communication
List of Typical Skills For a Call Center Specialist Resume
1
Skills For Customer Call Center Specialist Resume
- Proven organizational skills including the ability to multi task, ability to work independently and with a group, and attention to detail
- Strong computer skills including proficiency with Microsoft Office Suite
- Professional, effective, and persuasive communication skills
- Demonstrated ability to work effectively with students, peers, and community
- Effective communication, interpersonal and presentation skills
- Strong interpersonal, verbal and written communication skills with a customer service focus required
- Organization and work prioritization skills
2
Skills For Marketing Call Center Specialist Resume
- Strong call management skills – ability to lead a client through resolution and take control of the situation confidently
- Strong PC skills - Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization
- Efficiently and effectively handle incoming calls and e-mails with high quality and professionalism, while achieving performance standards
- Efficiently and effectively handle incoming calls from guests with high quality and professionalism, while achieving performance standards
- Efficiently and effectively handle incoming online chats and e-mails with high quality and professionalism, while achieving performance standards
- Efficiently and effectively handle incoming Human Resources calls and e-mails with high quality and professionalism, while achieving performance standards
- Key skills include: project planning, risk management, outcome focused execution, budget management, etc
3
Skills For Medical Call Center Specialist Graduate RN Resume
- Exceptional writing skills
- Dedication to delivering a distinctive end-to-end customer experience in line with the Talent/Payroll team’s priorities
- Prior Customer Service & Claims adjudication experience in the health care field along with working knowledge
- Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns about Client
- Exceptional interpersonal communication skills
- Presentation skills and ability to conduct presentation with data in front of senior business leaders and audiences
- One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting
- Three (3) years of related Call Center and Front Desk experience in a large complex healthcare setting; or equivalent combination of education and experience
4
Skills For Call Center Specialist, Per Diem Resume
- 3-5 years of demonstrated work experience in inbound call center, Randstad Branch, on site location or staffing industry
- Intermediate Microsoft skills (excel and outlook)
- Interact effectively with all levels of employees required
- Strong work ethic, flexible, able to manage multiple priorities and adapt to change within a fast-paced Service Center environment
- Computer skills with some knowledge of excel, word, outlook
- Proven capability in building and leading high-functioning teams
- Ensure the effective assessment of all calls, including phone-based trafficking screening when necessary to determine situational severity and safety
5
Skills For Credit Call Center Specialist Resume
- Experience answering questions and providing information by telephone and in writing to internal and external customers
- Excellent typing including speed and accuracy
- Experience entering and/or retrieving data from a computer database while on a call
- Experience providing technical assistance, troubleshooting and error resolution for issues with client/customer cases
- Experience supporting Avaya Call Center Solutions including
- Provides excellent customer service using proper tone, voice inflection, call control and empathy, while expressing information clearly and concisely
- Maintains confidentiality for company information with customers / vendors, excels in using good judgment when discussing product and company related matters
6
Skills For Bill Review Call Center Specialist Resume
- Strong learning agility while staying receptive to feedback
- Serve as a “Subject Matter Expert”, adding interpretive value to data presented or experienced insight into a functional process or issue
- Provide Operational Assessment, Operating Model Design, Omni-Channel Effectiveness
- Experience having designed, built and run full service contact centers
- Experience with appointment scheduling, registration and insurance verification
- Excellent customer service and efficiency in providing phone-based support
7
Skills For Customer Operations / Call Center Specialist Resume
- Experience working with Medical, No-Fault, and/or Workers Compensation claims
- Previous training experience required
- Experience working with the public through multiple communication channels which include Call Center, email and in person customer contacts
- Experience in explaining laws, rules, regulations and policies
- Previous experience with multichannel customer interaction capabilities for both external and internal customer-facing operations
- Experience in overcoming difficulties
- Experience in working in web-based applications
- Operates Motorola paging system, CRT
- Demonstrate active listening and accurate documentation of the guest issues in a timely manner
8
Skills For Customer Care Call Center Specialist Resume
- Experience in working in web based applications
- Customer service or similar work experience
- Experience in working with WorkDay software
- Experience in transcribing orders in Epic
- Experience in working with WorkDay
- Track record of personal success – exceeding goals, promotions, leadership experiences
- Experience in working with UCSD Fetal Care and Genetics
- Experience in working in Women's Health
9
Skills For Call Center Specialist Usig / Life Resume
- Demonstrated ability handling a multi-line phone
- Three (3) years previous related experience in a large, complex healthcare setting
- One year of customer service or sales experience, preferably in a financial setting, is required
- Previous experience in a Call Center making outbound calls is required
- At least one year of customer service experience in centralized services or call center environment
- Previous relevant work experience in a customer service-phone based environment
- Customer service experience in centralized services or call center environment
- Two (2) years of Call Center experience required
- For Regional Positions only – Valid driver’s license is required
10
Skills For Call Center Specialist / Financial Rep Resume
- Previous Epic or equivalent Electronic Medical Record experience
- Customer (guest) service experience
- Experience with Database Management, Excel, Word, and Outlook
- Related experience in a specialty such as Women's Health, Primary Care, Laboratory
- Prioritize work independently based on the needs of the business and our customers
- Manage customer activity through all owned milestones: Order Received, Order Validated, Order Rejected, LSR Submitted, FOC Received &Order Activated
- Demonstrate Empathy ?
List of Typical Responsibilities For a Call Center Specialist Resume
1
Responsibilities For Customer Call Center Specialist Resume
- As needed, diagnose the underlying event or issue to determine the resolution timeframe. Perform logical steps to resolve the event through utilization of tools, skills, and analyst’s expertise. Where appropriate, provide assistance to the referral resource
- Provide frontline support for anyone reporting a Firm emergency inclusive of assessment, response, and recovery. Actively perform a role in the firm’s Emergency Response Plan, taking home the assigned laptop each night in case of redeployment to another facility as part of the business continuity plan
- Excellent Verbal Skills/Communication
- Extensive call center experience and advanced customer service skills
- Strong communication skills with ability to articulate industry and business concepts to diverse audiences and present to C-Level executives
- Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured fast paced work environment, are required
2
Responsibilities For Marketing Call Center Specialist Resume
- Two+ years Call Center experience or equivalent experience in managing a high call volume within an office environment required
- Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents)
- Communicates FOF orthodoxy using proto responses with personalization for the pre-determined ministry KMI’s and priorities
- Identify and escalate priority issues / route calls to appropriate resources
- Demonstrated ability to schedule between multiple departments
- Experience in working in Human Resources
- One-two (1-2) years of hospital admissions, central business office or call center experience required
3
Responsibilities For Medical Call Center Specialist Graduate RN Resume
- Strong ability to ask relevant questions to identify customer needs/concerns
- Strong work ethic; team-oriented attitude
- Customer Service/Collections Experience, preferably phone
- Customer Service/Collections Experience
- Customer orientation; demonstrates empathy
- Demonstrate a high level of empathy with customers
4
Responsibilities For Call Center Specialist, Per Diem Resume
- Recent customer service experience is required
- Any call center experience is helpful but not required
- Contact Center, retail experience
- Speaking on the phone- Customer Service
- Underlying infrastructure of the firms’ applications
5
Responsibilities For Credit Call Center Specialist Resume
- Educating customers about the services MassMutual provides
- Train by telling, showing, and doing
- Answer calls, document and resolve inquiries from Customers regarding invoices, statements and the e-billing system
- Remain current with insurance billing guidelines and changes to procedures in billing
- When funding is denied, contact customer for payment; when the customer is unable or unwilling to pay
- Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
- Compassionately handle sensitive situations surrounding health care needs, education, and prevention planning
- Perform tasks that include using skip tracing tools
6
Responsibilities For Bill Review Call Center Specialist Resume
- Display business judgment in anticipating client/project needs and developing alternative solutions
- Able to learn and adapt – applies training and coaching to daily work habits
- Act as first line response for questions related to insurance credentialing and Medicaid
- Responsible for learning Program Rules of the project to ensure ability to respond to insurance inquiries
- Respond to call inquiries related to insurance and/or Medicaid billing and insurance/Medicaid guidelines within standard PCG performance metrics
- Maintain weekly Dashboard communicating up-to-date program performance and pertinent issues
- Responsible for learning Program Rules of the project to ensure ability to respond to Customer Service inquiries
- Pass a Background Check and Drug testing
- Train new call center representatives (assignment functions and timekeeping processes)
7
Responsibilities For Customer Operations / Call Center Specialist Resume
- Monitor schedule adherence including shift times, break schedules, and attendance
- Conduct call monitoring and provide call center representatives with feedback based on call findings
- Communicate daily with Supplier Leadership regarding temporary worker absences or any other relevant updates
- Consistent production delivery Coaching and reinforcement
- Pass client specific testing
- Handle and carefully respond to all customer inquiries including the professional management of difficult or emotional customer situations
8
Responsibilities For Customer Care Call Center Specialist Resume
- 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits
- Interacts with vendors and business partners to solve issues regarding the repossession process
- Makes outbound calls to any source needed to resolve open issues including but not limited to members, providers, pharmacies, hospitals etc
- Read and comprehend instructions in a very changing environment
- Interact with other departments i.e. Enrollment, medical management in resolving issues
- Provide assistance to students and parents regarding how to log in, set up account and use of CougarWeb and the Global portal
- Online documentation of all telephone, troubleshooting, resolution, and escalation activity
- Take charge and make decisions by quickly evaluating pros and cons
9
Responsibilities For Call Center Specialist Usig / Life Resume
- Receives and routes incoming calls to appropriate stations
- Responds to callers inquiries following established procedures and policies
- Announces appropriate and urgent messages as approved by supervisor paging systems
- Learn and utilize new technology with the ability to solve problems using all available resources and knowledge
- Accountable for completion of reporting/project tasks as they are assigned
- Successfully complete the core Communication Center department training checklist
- Make and receive phone calls related to customers issues involving all Kwik Trip proprietary cards
- Assist with electronic payment processing
10
Responsibilities For Call Center Specialist / Financial Rep Resume
- Ensure leader presence during contractor hours of operation
- Provide escalated support for contractors (e.g. taking over a chat, chat guest back)
- Manage Quality via chat monitoring and evaluation
- Meet with Team Members weekly to reconcile timekeeping
- Coach Contractors and hold them accountable for following processes and procedures per Salesforce Knowledge
- Confidential counseling, information and referral and other social services
- Work well under pressure/thrives in challenging situations
- Friendly, outgoing, upbeat personality
- Contribute toward improving Customer Survey Scores
Related to Call Center Specialist Resume Samples
Call Center Analyst Resume Sample
Work Experience
• Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes and conditions using data/statistical analysis, simulation modeling and other mathematical methods
• Develop operational production plans to efficiently allocate staff resources with workload
...
Professional Skills
• Experience utilizing strong analytical skills
• Decision making and analytical skills with...
• Strong analytical, organizational and prob...
Call Center Operator Resume Sample
Work Experience
• Keeping the apprised of unique situations and problems encountered
• Harmoniously working with other CGS employees and customers
• Work hours are subject to change, with overtime work as needed
• Willing to work days, evenings, and nights, overtime, wee...
Professional Skills
• Strong computer skills AND proficient typi...
• Active listening and probing skills to eff...
• Technically strong (MS Office, websites, e...
Call Center Supervisor Resume Sample
Work Experience
• Previous supervisory and/or call center experience required
• Valid Drivers license with ability to drive company vehicle
• Complete required number of quality assessments for associates skills
• Answers member’s questions and resolves escalated member ...
Professional Skills
• Strong time-management skills, problem-sol...
• Strong personnel management skills and exp...
• Strong leadership, decision making and pro...
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...