Call Center Operator Resume Sample
London Orn
887 Greenholt Fork,
Boston,
MA
+1 (555) 519 6456
Work Experience
Call Center Operator
06/2016
-
PRESENT
Chicago, IL
- Keeping the apprised of unique situations and problems encountered
- Harmoniously working with other CGS employees and customers
- Work hours are subject to change, with overtime work as needed
- Willing to work days, evenings, and nights, overtime, weekends, and holidays as required
- Answers incoming calls in a busy call center environment
- Performs basic call processing functions by meeting monitoring expectations, and successful completion of all training evaluations
- Access pertinent information using Xtend Communications windows based software with, or without ACD integration
- Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation
- Problem-solves and handle stressful situations
Second Shift Call Center Operator
05/2011
-
01/2016
Dallas, TX
- Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines
- Assists in maintaining logbooks and other documents and forms
- Possess a professional speaking voice to communicate clearly with customers and co-workers
- To review therapeutic diet orders and modify the patient’s order to meet the diet order parameters while attempting to honor the patient’s request and be aesthetically pleasing
- To speak with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible find a satisfactory substitution. To assure a nutritionally balanced meal that meets the dietary restrictions of the patient’s diet order
- Previous nutritional education on modified diets
- Communicate in a proactive and professional manner to provide a value added service to our dealer network, field sales management, and internal customers. Communication includes but is not limited to the following
- Provide support for your region by processing reactive transactions including but not limited to the following
Education
Upper Iowa University - Cedar Rapids Center
2006 - 2011
School's Degree in Management
Professional Skills
- Strong computer skills AND proficient typing skills
- Active listening and probing skills to effectively understand customer needs and requirements
- Technically strong (MS Office, websites, etc.) with above average report writing skills
- Previous customer service experience with great communication skills
- Pass pre-hire aptitude and skills testing
- Computer skills to include working knowledge of Microsoft Office Suite
- Related work experience in a Call Center setting
How to write Call Center Operator Resume
Call Center Operator role is responsible for typing, telecommunications, listening, database, finance, credit, training, integration, advertising, security.
To write great resume for call center operator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Call Center Operator Resume
The section contact information is important in your call center operator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Call Center Operator Resume
The section work experience is an essential part of your call center operator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous call center operator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular call center operator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Call Center Operator resume experience can include:
- One (1) year of work experience in the food service industry
- Previous food service or call center experience helpful
- Previous customer service work strongly desired
- Data entry and call documentation experience
- Handling 300-500 incoming and outgoing calls per shift in an expedient, efficient and courteous manner using the prescribed phraseology
- Processing calls for the Main Listed Number, Patient Information, Paging, and Answering Service
Education on a Call Center Operator Resume
Make sure to make education a priority on your call center operator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your call center operator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Call Center Operator Resume
When listing skills on your call center operator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical call center operator skills:
- Excellent telephone etiquette and service delivery skills. Strong communication skills and effective listening abilities
- Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department
- Experience working on computers with various programs
- Telephone experience in a call center or medical setting
- Excellent telephone manner, independent and hardworking
- Responds and cooperate with changes in workload
List of Typical Experience For a Call Center Operator Resume
1
Experience For Call Center Operator Ii / Per Diem / Day Resume
- Knowledge of various “Codes” and their procedures. These “Codes” include: medical, fire, internal and external disasters and safety emergencies, often of a life threatening nature
- Assists restaurant managers in correctly handling system related issues, including gift card redemption and issuance problems
- Help maintain an online call schedule system, revising call schedules as necessary
- Manages large amounts of inbound and outbound calls in a timely manner, satisfactorily managing ETA issues, dispatch and repair
- Possible on feet for part of the day (50%) and long periods of time sitting
- HS diploma or equivalent, type 35 wpm, knowledge of Windows applications
- Facilities call center operations: Input and management of incoming incidents and work order requests including follow through utilizing multiple tracking systems
- Report out on assigned aspects of the CMMS and other incident management systems and follow appropriate data maintenance processes to ensure incidents and asset issues are continuously updated and issues are addressed in a timely manner with appropriate responses that are in alignment with C&W Services policies and procedures
- Issues requiring a response include but are not limited to Building Management Systems (BMS) alarms, Security system alarms, Global Security calls, and facility service requests
2
Experience For Second Shift Call Center Operator Resume
- Answer all incoming calls at the main switchboard using a computerized telephony integration system
- Provide after-hours answering service for outpatient clinics and paging physicians listed on call for patient concerns
- Access databases within the system to provide information to callers, staff and physicians
- Activate emergency codes within the hospital and notification of code to employees
- Develop skills and knowledge of UAMS physician services, provide hospital directions, promotional activities, current advertising topics and knowledge of services made available to public
3
Experience For Call Center Operator Resume
- Receive inbound calls in a contact center environment
- Professionally greet callers with care and appreciation for their call
- Accurately and efficiently interpret the caller's needs and route them accordingly
- Respond to simple inquiries
- Work with low supervision
4
Experience For Call Center Operator Ii / Per Diem / Day Resume
- Responsible for meeting and exceeding Call Center metrics and service expectations when responding to those who make contact with the Denny’s Corporate Customer Service department and the Executive Office (CEO Promise) phone and email queues
- Meets and exceeds technical service metrics and expectations as set by management
- Asks probing questions to gain clarity and uses active listening skills to ensure root cause can be determined and addressed and recorded in order to be properly addressed by a technical associate
- Documents all exchanges of communication and information accurately and thoroughly for future use by restaurant management and D.I.N.E Development team
- First call resolution of customer issues/inquiries by identifying the critical details needed to troubleshoot and resolve the system issue to the customer’s satisfaction
5
Experience For Second Shift Call Center Operator Resume
- Provides customer service by responding quickly to technician and customer requests, communications, and complaints
- Call patients and or nursing for patients who have not placed a meal orderd for each meal
- Handle and resolve customer complaints if any
- Provide customers with new product and service information when needed
- Follow up customer calls where necessary in order to ensure that the customer is fully satisfied with the service
- Accuracy and care about details
6
Experience For Call Center Operator Resume
- Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the ccreditation of Hospitals
- Fast paced busy call center environment with close-set cubicles
- Works in heated and air-conditioned office, patient floors and kitchen
- Fresh graduate are also welcomed
- Security Personnel Permit holder is an advantage
List of Typical Skills For a Call Center Operator Resume
1
Skills For Call Center Operator Ii / Per Diem / Day Resume
- Good interpersonal skills, self-motivated and positive attitude
- Six months or more experience in a call center environment with customer service experience
- Verbal and written communication skills English and Arabic
- Three (3) to five (5) years experience in a call center and/or inbound call handling environment
- Changing the current paging status as requested by the holder of the pager
- Updating the existing database with any modifications or changes and the present status of the customers or prospective customers
- Checking lines and categorizing the problems and issues of the customers
- Responding to requests to page staff members as well as retrieval of executed pages
- Maintaining the ability to multi-task and toggle between multiple screens seamlessly
2
Skills For Second Shift Call Center Operator Resume
- Providing individualized customer service of high-standard professional level
- Building the interest of customers in the products and services offered by MileOne
- Assisting customers of communication based organization with service queries and problems
- Determining problems or issues in queries or complaints
- Handling answering service calls in an efficient and courteous manner using prescribed guidelines
- Understanding when to escalate any unusual or difficult problems with callers, telephones, paging system or answering service to the supervisor
- Responding to requests from staff regarding department on-call schedules
3
Skills For Call Center Operator Resume
- Answering inbound calls and or emails to assist customers who have particular inquiries or questions
- Processes Room Service customer orders, including patient/family initiated orders and those patients needing assistance
- Knowledge of master scheduling and planning techniques
- Support organizational values in delivering safer roads, sustainability and proactive traffic monitoring and incident management
- Assists patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders
- Performs meal rounding with patients
- Receives requests for diet changes via computer, fax; or written format during downtime
4
Skills For Call Center Operator Ii / Per Diem / Day Resume
- Coordinates processing of a.m. and p.m. nourishment orders and print a.m. and p.m. nourishment labels
- Coordinates delivery of all tube feeding and oral supplement orders
- Actively supports and participates in performance improvement activities, including but not limited to tray assessments, meal rounds, and department committees
- Shift differential for weekend and evening shifts
- Provide accurate and timely information to stakeholders and the traveling public, e.g., other agencies and personnel as requested
- 208 working hours per month
- Exhibit patience and a positive outlook when talking with callers
5
Skills For Second Shift Call Center Operator Resume
- Identifies and communicates systemic and recurring technical issues to departmental leaders
- Custom Protection Security Officer (Dayton, OH)
- Security Officer / Security Guard (Dayton, OH)
- Multiple Site Upscale Security Officer
- Reviews computer printout to determine which patients have not placed an order for that meal period, and initiate telephone or personal contact as appropriate
6
Skills For Call Center Operator Resume
- Documents number of meals served each day
- Wears proper uniform at all times as specified in employee dress code
- Takes phone calls and fax orders for all food requests
- Uses HealthTouch computer screen and follow standard procedures for diet patterns
- Processes orders for patient requested nourishments
- Provides assistance with production and tray assembly, delivery, and retrieval, as needed
- Performs all work in a safe and sanitary manner. Maintain all workstations in a neat and organized manner
7
Skills For Call Center Operator Ii / Per Diem / Day Resume
- Busy call center environment with close-set cubicles
- Provide 24/7 shift work if needed but primarily assigned to the 3PM -12 AM shift
- Attends mandatory safety, compliance and other meetings required by Telecommunications and hospital guidelines Attends in-service and training classes, as required
- Computer savvy, especially in Microsoft Office Suite
- Current Top Secret Sensitive Compartmented Information (TS/SCI) level clearance
- Thrive in a fast-paced medical environment
- Proficient in ability to read, write and speak English
8
Skills For Second Shift Call Center Operator Resume
- Proficient in operating a standard desktop and Windows based computer system, including but not limited to, EMR, Microsoft Office, intranet. Ability to use other call center software as required while performing the essential functions of the job
- Work a flexible schedule during assigned shift and cover absences in other shifts as needed. Applicants demonstrating dependability and flexibility in scheduling given preferential consideration
- Work effectively with various levels of organizational members and diverse populations including staff, leadership, physicians, patients, and family members
- Medical Terminology required. One year of experience as a Call Center Operator is required to work PRN
- Respond promptly to needs and concerns of all customers
- Liaise with emergency services and external organizations, create accurate and timely records of the event, follow standard procedures, and take the initiative to ensure the highest levels of customer service are maintained
- Monitor the operation of the network by analyzing information from the GIS, Police Services, traffic management systems, including CCTV, historic and predicted traffic patterns
9
Skills For Call Center Operator Resume
- Manage multiple priorities and communicate with internal agencies on status of various situations/projects
- Operate the telephone switchboard system
- Experience of up to 1 year, preferably in a customer service environment
- Operates as Corporate Liaison between managers and various departments within to ensure third party questions and/or problems are properly addressed
- Lead and follow protocol during a crisis situation
- 208 working hours per month (12 hours a day)
- Maintain a positive image and exceptional customer service at all times
- Monitor congestion and incident information using various tools including ATMS and ATIS, EM radio traffic, and traffic reports from local media partners for incidents
10
Skills For Call Center Operator Ii / Per Diem / Day Resume
- Create incident records in ATMS, notify appropriate personnel, and provide additional responses as required
- Receive and respond to emails or re-direct to appropriate staff as necessary
- Work and develop relationships with customers and colleagues
- F. 5 / DSE or above
- Security Personnel Permit’ holder is an advantage
- F. 5 or DSE or above
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