Call Center Sales Resume Sample
Georgianna Gutmann
778 Kohler Circle,
Boston,
MA
+1 (555) 501 3609
Work Experience
Executive Director, Call Center Sales
09/2015
-
PRESENT
Boston, MA
- Determination of a sales CRM software vendor
- Input on marketing programs for warm leader generation
- Input on training platform to provide Account Executives with industry leading knowledge
- Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Develops and applies deep customer knowledge and intimacy to develop and deliver products, services, and interactions that provide value beyond expectations. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience
- Leads Positively: Leads by example to cultivate a climate of motivation, positive energy and meaning in work. Empowers and guides associates to take personal responsibility, encouraging them to productively learn, flourish, and strengthen team capacity. Assesses, selects, recognizes, and develops diverse talent to capitalize on competencies, ideas and passions Acts
- Meet or exceed corporate sales objectives through identifying customer’s needs to proactively sell Verizon key broadband, entertainment and telecommunications products and services
- Provide regular feedback, identify coaching opportunities and manage the team’s progress
Call Center Sales Supervisor
07/2012
-
07/2015
Los Angeles, CA
- Revenue/Sales - Responsible for the direction and leadership of revenue generation and the development and implementation of strategic revenue action plans
- Manage a team of 10–18 consultants
- Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts
- Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations
- Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals
- Protect company assets through adherence to company policies and procedures
- Demonstrated coaching and development ability
Spvr, Call Center Sales
08/2008
-
05/2012
Boston, MA
- Microsoft product skills (Word, Excel, Outlook, Email)
- Receive inbound calls from customers and assess their storage needs
- Handle a high volume of calls with varying degrees of questions or concerns
- Receive a high volume of inbound calls
- Effectively listen and communicate issue resolutions that stay within company policies and procedures thus ensuring customer satisfaction without compromising Public Storage’s integrity as a provider of products and services
- Available to participate and contribute in related customer service projects as needed, based on skill and knowledge
- Handle various forms of administrative work: e-mails, correspondence, adjustments, refunds, clearing voice mails and escalations, etc. with accuracy and efficiency
- Actively participate in coaching offered to support the achievement of high quality customer care, service and efficiencies
- Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit
Education
Washington State University Vancouver
2004 - 2008
Bachelor's Degree in Finance
Professional Skills
- Experience effectively coaching and developing employees in a sales environment providing skills, support and motivation
- Demonstrate strong problem solving skills to overcome prospect objections
- Strong PC skills (including Microsoft Office)
- Interpersonal skills, with the ability to interact effectively at various employee levels from direct
- Demonstrated organization, planning, time management, analytical and problem resolution skills
- Excellent interpersonal, leadership, verbal, and written communication skills
- Strong presentation skills with the ability to motivate and engage others
How to write Call Center Sales Resume
Call Center Sales role is responsible for microsoft, reporting, database, customer, retail, credit, training, payroll, insurance, travel.
To write great resume for call center sales job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Call Center Sales Resume
The section contact information is important in your call center sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Call Center Sales Resume
The section work experience is an essential part of your call center sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous call center sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular call center sales position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Call Center Sales resume experience can include:
- Experience working with Microsoft Office applications including Word, Excel and PowerPoint
- Strong focus on motivating sales team to exceed monthly metrics
- Prioritize daily sales calls and email follow-up for maximum revenue impact
- Proven ability to drive performance and improve business results
- Sales/sales support, lead management, or telemarketing experience
- Follow and work within an effective and concise sales process
Education on a Call Center Sales Resume
Make sure to make education a priority on your call center sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your call center sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Call Center Sales Resume
When listing skills on your call center sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical call center sales skills:
- Exceptional verbal and written communication skills, detail orientation, and demonstrated ability to multi-task
- Proven ability to effectively coach and develop individuals
- Proven ability to prioritize tasks and work well in a fast-paced, high-growth environment
- Comprehensive computer skills required
- Efficiently and effectively handle a high volume of outbound calls in a metrics driven contact center environment
- Interpreting call center data to facilitate effective business planning and sales forecasts
List of Typical Experience For a Call Center Sales Resume
1
Experience For Call Center Sales Supervisor Resume
- Qualify outbound leads to help grow registrations for TAP across global markets
- Assist with adhoc projects and campaigns; includes activities such as tradeshow follow up and high value prospects
- Help to continually evolve our overall telesales system
- Manage and lead 4-5 sales supervisors who oversee 15-20 sales agents per team
- Lead growth/change initiatives through process, operational logistics and development of his/her team
- Lead and develop by being a role model in providing exceptional customer service, setting the tone on ethical standards and providing outstanding sales performance
2
Experience For Call Center Sales Agent Resume
- Understands and can successfully navigate the challenge between managing people to sell with high integrity standards and ensuring agents meet and exceed their sales goals
- Good working knowledge of Call Center Telephony, Technology & Operational Principals
- Coach and mentor sales supervisors for continuous learning and growth
- Has a P&C license or is able to obtain Property and Casualty insurance license within 60 days of employment (Acceptance pays for coursework and testing for all new team members)
- Respectful to co-workers with a high value of integrity
3
Experience For Spvr, Call Center Sales Resume
- Produces accurate and complete work
- Coach and manage a team of 13-15 direct report sales agents
- Schedule and conduct team meetings
- Ensure adherence to company and department policies
- Mange Employees, provide and performance improvement plans and document results
- Daily Payroll review and bi-weekly submission
- Monitor daily attendance and adherence
4
Experience For Fair-call Center Sales / Service Agents Resume
- Contribute toward employee retention and internal career advancement for team members by establishing strong employee relationships and identifying strengths of each team member
- Drive positive outcomes of NPS, and key sales indicators (Revenue, Margin, NOP goals) and operational efficiencies
- Administer all employee documentation regarding coaching and development, HR, disciplinary action, reviews, and all other general information pertinent to employee files
- Ensure HR documentation, reviews, and payroll issues are high priorities and administered in a timely fashion
- Conduct interviews, hiring of employees, disciplinary meetings, unemployment hearings, and terminations
- Ensure team members are utilizing internal resources to stay informed of important business information
5
Experience For Executive Director, Call Center Sales Resume
- Adapt quickly and lead others through changing environments
- Proficiency in maintaining case-sensitive usernames and passwords
- Communicate important business information to team consistently through daily scorecard emails, bi-weekly team meetings, and scheduled one-on-one meetings
- Utilize internal recognition award program each month to recognize team members
- Encourage fun and creativity within the team, allowing team members to help shape and drive the culture (i.e. team potlucks, birthday, and anniversary celebrations, etc.)
6
Experience For Call Center Sales Manager Resume
- Creative problem solver and strategic thinker
- Manage a team of 10 – 18 consultants
- Manage a team of 18–24consultants
- Manage a team of 18– 25 consultants/unionized workforce
- Discounted theatre tickets, theme parks and movie tickets and more
7
Experience For Call Center Sales Analytics Resume
- Great Medical/Dental/eye Benefits
- 401k with company annual match
- Travel and cruise rewards
- TOP PAY PLAN IN THE INDUSTRY
- Comfort in a seated workspace for 7 or more hours per day
- Paid volunteer opportunities
List of Typical Skills For a Call Center Sales Resume
1
Skills For Call Center Sales Supervisor Resume
- Demonstrate the ability to meet quality assurance guidelines on each call
- Proven track record of success in identifying performance and training needs; providing support, recognition and performance appraisals
- Meeting established sales goals
- Adhering to department and company procedures
- Checking in with your team members for feedback, coaching, and development opportunities
2
Skills For Call Center Sales Agent Resume
- Developing and implementing sales strategies that drive business growth
- Leading a team of 10-18 sales consultants
- Engaging with the team to inspire excellence in customer service
- Evaluating call center reports to plan for sales, improve performance, and enhance service
- Allocating resources to ensure smooth day-to-day operations
- Flexible work hours required including working nights and weekends
3
Skills For Spvr, Call Center Sales Resume
- Coach and develop employees through frequent formal and informal one-on-one meetings (including side by side coaching and call/chat observation)
- Create and contribute toward a positive team environment by motivating and recognizing employees
- Upervising or managing teams of 10 or more
- Flexibility to work evening and weekend hours as required
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
4
Skills For Fair-call Center Sales / Service Agents Resume
- Add NoReply.Talent@TheHartford.com to your contacts to avoid emails from The Hartford being directed into spam
- 3rd training class:July 31st, 2017 12:00pm-8:30pm
- 4th Training Class: August 24th, 2017 7:30-4:00pm
- Salary adjustment for attaining Property & Casualty License
- Obtain insurance licensing in up to all 47 states
- General understanding of CRM applications such as Salesforce
5
Skills For Executive Director, Call Center Sales Resume
- Responsible for using Salesforce to track outreach, identify process optimization, and cultivate new opportunities
- Daily coaching and follow up on sales behaviors
- Monitor calls, to evaluate performance gaps, provide feedback and follow-up to ensure changes are being implemented
- Establish and document individual employee goals and action plans to drive and improve performance and assist employee in career growth planning
- Service personnel to executives across diverse cultures
- Use of Standard English
6
Skills For Call Center Sales Manager Resume
- Randstad offers weekly pay and benefits
- Utilize both outbound and inbound sales skills to engage, build rapport, create value sales presentation for new and renewal opportunities, and increase the membership base
- Ensure member satisfaction and loyalty by building rapport and establishing long term member relationships
- Build and manage a sustainable sales pipeline
- Answers/ makes phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible
- Delivers what is promised in line with customer expectations
7
Skills For Call Center Sales Analytics Resume
- Medical, Dental, Life and Disability Insurance – Starts first day of employment
- 19 days Paid Time Off in a full year
- Knowledge of general internet concepts, such as data speeds, popular consumer apps and over-the-top (OTT) applications
- A proven track record of success in managing, training, and motivating people to excel; 4+ years Manager / Supervisor experience in a fast-paced customer service / sales center operations environment
- Solid sales aptitude with ability to excel at consumer-direct sales, including the ability to adapt sales presentations depending on the consumers’ needs and wants
- Up to one-year of sales experience
- Target driven and proven self-starter with ability to deliver
- Previous supervisor experience in a sales capacity
8
Skills For Virtual Home Call Center Sales Specialist Resume
- Or more Experience with workforce management tools and call management systems (CRM)
- Knowledge internet concepts, such as data speeds, popular consumer apps and over-the-top (OTT) applications
- Individuals who thrive and navigate in a fast-paced environment
- Proficient Knowledge of Computers, both desktop and laptop
- Individuals who thrive in a fast-paced environment and can navigate multi screens while on the phone with the customer
9
Skills For BDC / Call Center Sales Associate Resume
- Balance market solutions and make the right trade-offs along the way
- Communicate clearly across multiple levels of the business
- Provide insurance recommendations, quotes, and issue policies
- Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need. Then leverage knowledge and resources to provide the appropriate solutions
- Two or more years of supervisory experience in sales support/customer service call center environment
10
Skills For Call Center Sales Reps Resume
- Deliver on all aspects of the sales experience
- Call center experience in a customer service or sales position
- Be provided with 11 weeks of paid training, including preparation and sponsorship for your Property and Casualty Personal Lines insurance exam
- Understanding of relational database concepts, strong spreadsheet and computer skills (including Microsoft products, with heavy emphasis on Excel, Access, MS reporting Services, SQL Server Management Studio-or other database software.)
- Leading, engaging and mobilizing a high performing sales team
- Designing and delivering customized training solutions for professional development of the sales team
- Setting sales targets and goals and supporting the team to achieve them
- Able to work hours nights and weekends as needed
- Consistently provide exceptional customer service and professionalism to all our customers
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