Call Center Representative Resume Sample
Dayana Predovic
364 Heaney Creek,
Chicago,
IL
+1 (555) 435 9897
Work Experience
Senior Call Center Representative
12/2016
-
PRESENT
Philadelphia, PA
- Respond to Customer Service phone inquiries
- Respond to written inquiries from customers based on business needs and volume
- Efficient and accurate resolution of issues and questions regarding customers’ accounts. Reliably follow-up with customers on issues. Be empathetic to customer concerns and display a sincere desire to serve
- Identify callers’ needs and respond by giving general, routine information; transfer the call to the appropriate area, department or individual within the Bank as deemed necessary. Provide quality service and prompt response to all callers
- Stay informed and current about service/product promotion in order to answer any inquiry resulting from the Bank’s advertisement
- Ensure customer’s inquiries and/or complaints are responded to promptly and courteously. Follow the established procedure to report or escalate customer complaints to the appropriate area if necessary
- Maintain thorough knowledge and understanding of Key Bank's products and services
Call Center Representative
03/2013
-
09/2016
Chicago, IL
- Recognize client needs and opportunities to offer additional or enhanced products and services - Knowledgeably respond to and overcome client objections
- Refer clients to the appropriate sales source for sale closure
- Adhere to established policies and procedures related to servicing, sales, regulatory compliance, quality, and sales client contact strategy
- Perform financial reviews of client portfolios and account analysis. Recognize the need/opportunity for additional products and services - Recognize and effectively act upon client retention opportunities
- Maintain thorough knowledge and understanding of Key Bank’s products and services
- Effectively educate clients on the features and benefits of Key’s products and services
- Make outbound calls to engage patients and prepare them for conversation with pharmacist
Medical Call Center Representative
11/2007
-
01/2013
Chicago, IL
- Receive inbound calls and provide proper support to patients, including engaging member to speak with pharmacist and/or triaging question(s) to appropriate staff
- Facilitate and coordinate the daily mailing of care plans directed to participating patients
- Other responsibilities as directed by supervisor and/or manager
- Identify callers’ needs and respond by providing general information or transfer the call to the appropriate area, department or individual within the Bank as appropriate
- Answer all inquiries regarding the Bank’s service/product promotions and advertisements
- Work in a fast-paced, highly demanding and high stress work environment
- Strong verbal and written communication skills, basic math, reading, writing, and organizational skills and problem solving capabilities with strong initiative
- Strong critical thinking and problem resolution skills with a “can do” attitude
- The ability to adapt well to change
Education
University of Management and Technology
2003 - 2007
School's Degree in Computer Science
Professional Skills
- Strong communication skills; both verbal and written with excellent listening skills
- Exceptional communication skills especially verbal with strong interpersonal and problem-solving skills needed
- Keyboarding skills 35WPM or better, 10-key skills and basic computer knowledge
- Displays effective problem solving skills, multitasking, and organizational skills
- Strong organizational, analytical and processing skills including ability to prioritize and multi-task
- Demonstrated strong verbal, written and listening communication skills
- Demonstrated strong keyboard/typing skills
How to write Call Center Representative Resume
Call Center Representative role is responsible for computer, customer, interpersonal, listening, typing, basic, telephone, microsoft, advanced, organizational.
To write great resume for call center representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Call Center Representative Resume
The section contact information is important in your call center representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Call Center Representative Resume
The section work experience is an essential part of your call center representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous call center representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular call center representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Call Center Representative resume experience can include:
- Demonstrated experience in customer service, administrative/clerical skills
- Demonstrate excellent attendance record in prior work experience
- Strong customer service skills and experience that work well with the SRAlab Customer Service Standards
- People Skills…ability to effectively interact with general public in a professional manner
- Adapt to a rapidly changing environment, changing priorities and learning and adapting new skills sets
- Work in a fast-paced environment, handling multiple tasks, and utilizing effective problem-solving skillsSearch Jobs US
Education on a Call Center Representative Resume
Make sure to make education a priority on your call center representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your call center representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Call Center Representative Resume
When listing skills on your call center representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical call center representative skills:
- Excellent customer service skills; sales skills helpful
- Effectively communicate verbally while using excellent telephone etiquette skills
- Demonstrated strong, independent decision making skills based on documented guidelines and procedures
- Excellent written, verbal, and interpersonal communication skills; Good team player; ability to multi-task
- Strong attention to detail. Strong oral and written communication skills
- Strong verbal communication and interpersonal skills and solid problem resolution ability required (call center, restaurant, retail etc)
List of Typical Experience For a Call Center Representative Resume
1
Experience For Customer Service Call Center Representative Resume
- Demonstrate a professional demeanor with effective verbal and written communication skills
- Proven coaching, development and mentoring skills
- Demonstrated analytical, organizational, problem solving and relationship building skills
- Professional and excellent oral and written communication skills
- Strong interpersonal skills required working within a variety of department and levels of management
2
Experience For Senior Call Center Representative Resume
- Good personal computer skills/typing
- Strong and empathetic communication skills
- Excellent phone & written communication skills at various business levels. Proficient with Microsoft Outlook and Microsoft Office
- Utilize good judgment and understanding of company policy to effectively make decisions to resolve student issues
- Excellent interpersonal skills and the ability to be courteous, tactful, and cooperative throughout the working day required
- Strong Computer Skills: Excel, Web based applications, Google Maps
- Excellent written and verbal communication skills with special emphasis on maintaining a positive customer service attitude
- Effectively communicate in writing; including accurate spelling, proper grammar, punctuation, and correct vocabulary
- Knowledge of basic finance concepts (such as discounting cash flows, net present value, internal rate of return including intermediate Excel skills is helpful
3
Experience For Medical Call Center Representative Resume
- Data entry skills; ability to type without looking at the keys
- Average computer skills utilizing the Microsoft Office suite (word/excel/outlook)
- Five years of previous call center experience or three years physician scheduling experience
- Proven experience handling high volume calls and able to ask questions
- Superior interpersonal, team building skills, stress resistant, resilient, and reliable
- Multi-tasking…ability to perform multiple tasks effectively and accurately at all times
4
Experience For Call Center Representative Associate Resume
- Proven experience thriving in a team oriented environment
- Effectively communicate with medical staff regarding the purpose of reviews and/or answer general questions
- Prior Call Center experience (preferably in a high volume setting)
- Exceptional listening skills with the ability to handle difficult and detailed inbound calls
- Effectively communicate with others at all levels of the Company and the general public, both verbally and in writing
- Communicate effectively with public and internal staff both orally and in writing
- Proficient in basic computer skills Microsoft Excel, Word and Powerpoint
5
Experience For Claims Call Center Representative Resume
- Maintain a high sense of priorities and use solid judgment in making routine decisions and communicating those decisions to the appropriate parties
- Basic writing and grammar skills necessary to draft fax, e-mail, or written correspondence to customers, freight companies, and company Managers
- Best in class communication skills
- PC skills in Window-based applications needed
- Advanced verbal/written communications skills necessary
- Prior Customer Service experience
6
Experience For Employee Services Call Center Representative Resume
- Effectively present information in one-on-one and small group situations to customers, clients and other employees in the organization
- Utilizes grammatical skills and presents self with clear and precise diction
- 6 months prior call center experience in sales, education, customer service, collections, or similar (required)
- Demonstrated strong telephone etiquette
- 1 to 3 years of solid work experience to include call center, customer service, office/administration, and/or healthcare reimbursement
- Proven experience in a service-oriented or Contact Center environment
- Experience in Customer Service, Billing Administration, and related experience as a Dispatcher
- Learn new software skills quickly, as well as multitask
- Organized time management skills
7
Experience For Retention Call Center Representative Resume
- Meet department goals of call expectations, productivity (including schedule adherence), and call abandonment rate by effectively handling each customer call
- Track and identify trends through effective reporting with an eye toward improving the overall customer experience at store level
- + Computer and typing skills (Data entry)
- Web browsing and telephone skills are required
- Prior experience in a Call Center, Telemarketing, Inside Sales, or Customer Retention role
- Acceptable business writing skills
8
Experience For Sales & Service Call Center Representative Resume
- Proficient with typing and proficient computer skills
- Excellent systems experience; including PC and Windows based software
- Utilizes critical thinking skills to exceed customer needs
- Effectively present information and respond to questions from peers and management Intermediate
- + 6 months prior call center experience in sales, education, customer service, collections, or
- Bi-lingual English / Spanish communication skills
- Possess skills to assist each and every customer, internal or external
9
Experience For Outbound Call Center Representative Resume
- Demonstrates effective professional interpersonal, written, and verbal communication
- Clear oral communication skills
- Call center experience with some financial experience
- Listen carefully to our customers to ensure appropriate responses. Communicate effectively with different styles of customers
- Proven track record of ability to handle high call volume with excellent performance levels
10
Experience For Call Center Representative Starting Resume
- Desire to learn additional skills to enhance level of customer services provided
- Communicate effectively and professionally with coworkers, NPs and physicians
- Basic math skills (ability to add, subtract, multiply, divide)
- PC & internet skills with ability to multi-task
- Good team player, self-initiative and strong sense of responsibility
- Previous customer service experience would count as half credit towards call center experience
List of Typical Skills For a Call Center Representative Resume
1
Skills For Customer Service Call Center Representative Resume
- Exceptional communication skills, professional phone etiquette, and efficient computer skills required
- Previous system user experience in a highly automated environment required. Strong personal computer skills
- Demonstrate flexibility and effective communication skills in all interactions with others
- Excellent phone and verbal communication skills including active listening
- Demonstrate a high level of problem solving and active listening skills to resolve member concerns
- Strong decision-making, problem solving and customer orientation skills
- Employ creative problem-solving skills learned in training and through job experience
- Strong communication and problem-solving skills
- Excellent follow through skills, responding timely to phone calls, tasks and projects
2
Skills For Senior Call Center Representative Resume
- Proven computer skills, including the ability to use multiple computer applications simultaneously
- Strong verbal and interpersonal skills to communicate technical insurance and billing information to policyholders, agents, and third parties
- Strong data-entry and typing skills
- Strong decision making skills to appropriately serve the customer
- Competent in using Microsoft Word and Excel. - Good verbal and written communication skills
3
Skills For Medical Call Center Representative Resume
- Proven outstanding customer service experience and solid work history required
- Excellent communication skills; oral, verbal, written and listening
- Strong analytical, problem solving, organizational, interpersonal, and communication skills
- Excellent phone and verbal communication skills along with active listening
- Exceptional client service skills, including previous experience
- Excellent decision making skills
- Excellent analytical/problem solving skills
- Excellent listening skills and ability to articulate ideas
- Proven organization, problem resolution and creative thinking skills
4
Skills For Call Center Representative Associate Resume
- Solid phone and communications skills
- Experienced, self-motivated, positive, independent, organized person with great phone skills
- Excellent PC skills - Proficient with MS Office applications
- Has excellent computer skills
- Demonstrated computer skills includes Microsoft Word, Excel, and Outlook
- Possess strong organizational skills with specific attention to detail
- Strong relationship building, communication and listening skills
5
Skills For Claims Call Center Representative Resume
- Time management skills; ability to prioritize and multi-task while producing quality work
- Demonstrated communication skills writing, with all levels of customers and clients
- Effectively manage multiple priorities and adapt to change
- Demonstrated telephone customer service skills
- Strong communication skills are required
- Maintain strong organizational skills and be detail oriented
6
Skills For Employee Services Call Center Representative Resume
- Multi-task Ability to multi-task. good organizational and time management skills Advanced
- Solid Computer skills including working knowledge of Microsoft Word, Outlook and Excel
- Strong bilingual skills
- Effective written and oral communication skills to interact with customers, team members, and management
- An ability to effectively operate a personal computer with related business software
- Strong oral and written communication skills for contact with customers
7
Skills For Retention Call Center Representative Resume
- Strong interpersonal communication and written skills
- Strong PC Skills with ability to navigate multiple software systems simultaneously
- Effective phone communication skills: Phone etiquette and customer service is required
- Has strong customer service experience (especially with phone correspondence) and a proven ability to meet performance standards
- Use excellent communication and multi-tasking skills in response to customer’s requests received through the automated system, mail, or e-mail
- Good data entry and verbal skills; type 45 wpm or more
- Excellent interpersonal skills for professional interactions with customers as well as internal teams
8
Skills For Sales & Service Call Center Representative Resume
- Excellent verbal and written communication, organizational, and administrative skills required
- Multi-tasking while effectively focusing on priority issues
- Solid typing skills
- Strong communication and problem solving skills and can make quick decisions in a high paced environment
- Strong and assertive communication skills required
- Excellent oral & written communication skills
- Superior telephone etiquette, excellent listening skills and the ability to articulate ideas
- Demonstrated analytical skills desirable
9
Skills For Outbound Call Center Representative Resume
- Excellent written and verbal communication skills in each language
- Excellent problem-resolution skills and ability to multi-task in a fast-paced, high-volume environment
- PC Navigation / good computer and typing skills. Ability to run several windows applications simultaneously
- Excellent Reading comprehension skills and ability to find key information in guidelines and procedures
- Excellent communication skills, both written and verbal both in french and english
- Actively listening, understanding, following and communicating oral and written directions and applying them effectively in a variety of situations
10
Skills For Call Center Representative Starting Resume
- Develops and uses working knowledge of multiple billing and / or policy applications and processing procedures to effectively service customer inquiries
- Prior experience in call center environment and track record of achieving goals and meeting client’s service level agreements
- Computer literacy with basic typing skills and working in call center environment
- PC skills and/or operating scanning equipment, e.g. Opex
- Decision making skills necessary for customer interaction and problem solving
- Call Center Environment Experience (1+ years, any industry) 3. Microsoft Suite Experience (managing outlook calendars, using Excel in basic functionality)
- Prior Call Center and Telemarketing, Inside Sales, or Customer Retention experience
- Intermediate software skills - particularly with programs such as Excel and other Microsoft Operating Systems
List of Typical Responsibilities For a Call Center Representative Resume
1
Responsibilities For Customer Service Call Center Representative Resume
- Have excellent phone etiquette and communication skills
- Achieves passing scores on all pre-employment skills tests
- Work effectively with other call center agents, team leaders, supervisors/ managers and trainers
- Identifying and resolving customers’ issues using problem-solving skills
- Computer skills and proficiency with Microsoft tools (Word, Excel)
- Computer skills Microsoft office products, Word and Excel specifically
- Excellent customer service experience
2
Responsibilities For Senior Call Center Representative Resume
- Show self-motivation and desire to develop additional skills, as appropriate
- Probe effectively and read customer queues to identify the unstated customer concern
- Prior Call Center Customer Service Representative (CSR) experience, required
- Above average knowledge and ability of PC skills
- Motivators for this need(Budget, Time, Skillset)
- Intermediate computer skills and proficiency in MS Word, Excel, and Outlook (required)
- Bilingual skills ( Spanish/English and French Canadian/English); Trilingual candidates are welcome as well
- High ability to multi task among multiple products on multiple systems; navigation skills
- Experience of inbound contact center experience
3
Responsibilities For Medical Call Center Representative Resume
- Administrative, office clerical skills
- Superior oral communication skills on the telephone
- Has the ability to function in a team atmosphere, thrive on aggressive goals, and possesses superior organization and time management skills
- Experience with proven success in telesales or customer service
- High-level organizational skills
- Multi-task effectively
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Establishing and maintaining effective working relationships with staff, peers, other agencies and the public
4
Responsibilities For Call Center Representative Associate Resume
- Establishing and maintaining effective relationships with individuals contacted in the
- Prioritizing calls to meet individual and team goals
- Scheduling patients (if they have IDX experience - not required though)
- Experience in assessing the workflow, leading a team, mentoring, coaching, and training subordinates
- Experience using a computer utilizing web, social media, mobile applications, e-mail or chat applications and/or supporting customers using these applications
- Primary responsibilities include fielding incoming calls, answering general enrollment questions, Prior Authorizations, and Claims
- Problem solving and proven decision making ability
5
Responsibilities For Claims Call Center Representative Resume
- Operate switchboard at the hospital and handle outgoing, interoffice or incoming calls
- Experience working within a Consumer Products or Home Furnishing company
- Experience working in a Call Center, Telemarketing, Inside Sales, and/or Customer Retention role
- Proven success in resolving a wide range of guest situations while working in a diverse yet structured environment
- Previous experience supporting Microsoft Operating Systems (Windows 10, Windows 8)
- Demonstrated sensitivity and understanding when speaking with customers
- Demonstrated passion for speaking with people in an outgoing way
6
Responsibilities For Employee Services Call Center Representative Resume
- The experience is for setting up kits (kitting) for Surface Mount, not the Surface mount process itself
- Provide excellent customer service and handling up to 100 inbound/outbound calls a day
- Demonstrate ability to deal with all employees and external business contacts while conveying a positive service oriented attitude
- Respond promptly to appointment requests and demonstrate service excellence in answering all calls
- A stable work history, with experience in a high volume call center setting
7
Responsibilities For Retention Call Center Representative Resume
- Complete all necessary paperwork and documentation; provide education to the caller for more effective troubleshooting in the future
- Experience working in an inbound call center
- Provide excellent customer service and handling up to 100 inbound calls a day
- Experience healthcare patient appointment scheduling
- Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices
- Respond quickly to changing priorities
- Demonstrated tolerance in working under stressful situations and provide resolution to customer and store issues quickly and efficiently
- Experience working in a managed care company
- Apply customer service and active listening techniques to provide the best customer experience possible
8
Responsibilities For Sales & Service Call Center Representative Resume
- Put yourself in the customer’s shoes and do what it takes to turn bad experiences into great ones
- Put yourself in the customer's shoes and do what it takes to turn bad experiences into great ones
- Demonstrate service excellence in answering phone calls
- Maintaining good customer relationships
- Provide excellent customer service to the patient by providing first call resolution to their need
9
Responsibilities For Outbound Call Center Representative Resume
- Solid history of Employment with one year at place of employment
- Make sound decisions based on evidence
- Call center experience
- Schedule work to ensures accurate phone coverage; monitor priority of calls and shift escalated
- Management to improve efficiency and effectiveness the sales process, application process in a
- Most recent call center customer service experience
- Prioritize responsibilities and meet deadlines
- Strong team player and ability to interact professionally with internal and external customers
10
Responsibilities For Call Center Representative Starting Resume
- Experience at an internally known organization
- Identifying, escalating priority issues and reporting to the high-level management
- One year customer service experience, preferably within a call center or medical environment
- One year experience in a call center or customer service environment
- Take action to develop skill sets in order to progress to intermediate level transactions
- 4- Identify and escalate priority issues.
- Knowledge or experience with customer relationship management (CRM) software
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