Casino Host Resume Sample
Kasey O'Connell
9542 Mckenna Meadow,
Philadelphia,
PA
+1 (555) 907 8994
Work Experience
Executive Casino Host Asian Market
06/2016
-
PRESENT
Dallas, TX
- Obtain/maintain alcohol awareness certification and food handler’s permit
- Be available to guests on the casino floor to generate new member sign ups, increase rated play, and attend to guests’ needs and special requests
- Issue complimentary services consistent with company and department guidelines
- Recruit players through a variety of direct sales activities such as direct mail, telemarketing referrals, guest visitation, and on- and off-site events
- Develop a base of players and ensure they receive personal attention and quality service, in accordance with the company’s established marketing strategies as well as department ones
- Continuously develop and sustain personalized relationships with guests, with increased focus on premium players
- Participate in player development and marketing activities and events to ensure development of one-on-one relationships and to cultivate guest loyalty
- Represent the company in public relations and marketing efforts, both on- and off-site, generating new and repeat business and helping to reaffirm the goals and objectives of the company
Casino Host
09/2013
-
12/2015
Houston, TX
- Accomplish goals and objectives for Player Development and use quantitative measurements for accountability
- Complete all necessary advance planning for host parties and events to ensure guest satisfaction and maximum revenue generation
- Age or above
- Diligently recruit new members to the casino player program to secure repeat daily visitations. Ensure full comprehension of the Player’s Club Program
- Acquire a strong working knowledge of the essential marketing modules used within the Oasis software system; such as Super playmate & Omni view. This also includes Konami’s Synkros system, Fidelio, CAS Miami & CAS system, Silverwhere, Tournament Director and Multimedia for Slot tournament
- Learn all aspects of Business Intelligence reporting, Tier Ranking report, Genesis/Pit Watch
- Daily reporting, including but not limited to; collating daily figures, cruise reports, PC rewards, buddy list, accurate recording of weekly & monthly promotional figures; all to be completed within set timeframes
Asian Casino Host
06/2010
-
03/2013
San Francisco, CA
- Export Oasis reports in order to monitor the daily play of all casino members in order to issue complimentary items based on play
- Daily preparation for all complimentary issuance; this includes player card upgrades, comp drink cards issued, memos sent for all bookings & reservations, amenities arranged to guest staterooms & any other player requests
- All forms of redemptions throughout the course of a cruise including slot play promotions & end of cruise point redemption
- Maintaining correct inventory levels by reviewing stock on a regular basis & placing orders in a timely manner
- Walking the casino floor in order to identify new customers and provide customer service
- Participate in special events as required
- Understanding of company’s complimentary policy
Education
DeVry University's Keller Graduate School of Management
2004 - 2009
Bachelor's Degree in Marketing
Professional Skills
- Basic to Intermediate skills and knowledge in typing and computer software skills (Microsoft Word, Excel, PowerPoint, Fidelio, AS400, Mac OS) is required
- Excellent interpersonal, communication, problem solving and analytical skills required
- One or more years experience casino/hotel, customer service, host or other account management experience (or comparable experience)
- Excellent verbal and written communication skills in English, as well as either Cantonese, Korean, Mandarin or Vietnamese
- Excellent public relations skills and phone etiquette
- One to three years experience casino/hotel, customer service, host, or telemarketing experience required
- Casino marketing or hotel operations experience in similar resort setting
How to write Casino Host Resume
Casino Host role is responsible for customer, software, credit, training, database, marketing, security, telemarketing, travel, events.
To write great resume for casino host job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Casino Host Resume
The section contact information is important in your casino host resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Casino Host Resume
The section work experience is an essential part of your casino host resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous casino host responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular casino host position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Casino Host resume experience can include:
- Effectively manage departmental and company expenses including player development budgeting
- Responsible for establishing and maintaining good and proper relationships with hotel/gaming visitors and market the M resort product to all guests
- Exercise sound business judgment generating effective solutions quickly and/or raising issue to management as necessary
- Identify, build relationships with, and provide excellent guest service to drive revenue within the existing Asian database
- Drive incremental revenue by identify, develop personal relationships, and provide excellent customer service to new and first time Asian guests
- Casino Host, VIP Services or Casino Marketing experience
Education on a Casino Host Resume
Make sure to make education a priority on your casino host resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your casino host experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Casino Host Resume
When listing skills on your casino host resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical casino host skills:
- Advanced level of sales aptitude in order to effectively promote our player program, promotions, & product knowledge is required
- Good knowledge of English (B2) and at least two other languages (B1) from the following: Italian, French, German, Spanish, Portuguese, Chinese (Mandarin)
- Obtain a valid state gaming license
- Think independently in making decisions to maximize customer service experience and program profitability
- Strong attention to detail with both trip logistics and customers
- Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our passengers
List of Typical Experience For a Casino Host Resume
1
Experience For Executive Casino Host Asian Market Resume
- Handle crowd control effectively with consideration for our guests
- Demonstrates exceptional guest courtesy to both internal and external customers with every interaction
- Telemarketing to new & existing customers
- Maintaining a working relationship with Pit and Slot Personnel and VIP services
- Understanding of Central Credit Reports and be able to make Credit decisions
- Training for table games and slot customers
- Responsible for telemarketing new and existing business through the use of casino promotions, special events, and direct marketing offers
- Handles multiple tasks including, but not limited to answering phones, and assisting guests with daily needs
2
Experience For Casino Host Asian Market Resume
- Responsible for utilizing guest casino play for comping decisions
- Responsible for gathering relative information for future telemarketing efforts
- Responsible for reviewing and understanding casino play
- Consistently monitoring daily available hotel rooms and assigning rates or comps to appropriate casino patrons
- Process customers’ reservations by using CSI, OPERA & PATRON management systems
- Responsible for generating a positive and friendly atmosphere for all casino customers
3
Experience For Asian Casino Host Resume
- Greets guests in pit and slot areas and assists in issuing complementaries
- Greets guests actively engaged in gaming and assists pit and slot team members in player identification
- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
- Is knowledgeable of casino marketing and player development promotions and encourages guest participation
- Encourages guest visitation through written correspondence and telemarketing
4
Experience For Casino Host H Resume
- Assists in resolving guest complaints and disputes
- Responsible for submitting guest room reservations
- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners
- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members
- Establishes a direct line of communication with all service departments for the purpose of caring for high value players
- Maintains ongoing knowledge of all casino events and promotional activities
- Communicates with guests regarding available services, promotions, and special events
- Reviews departmental activity with Executive Host and Director of Marketing
- Assists guests with promotional offers as received via direct mail or other advertising
5
Experience For International Casino Host Resume
- Meet and greet customers upon Limousine arrivals
- Adhere to departmental quality standards
- Provides, develops and focuses on the acquisition of high-end players within the local and external markets, cultivates and develops groups with potential gaming profiles, assuring continued growth of the customer database market
- Monitors existing high-limit guest programs and develops knowledge of customer betting habits, credit situations and levels of participation in order to manage programs to ensure maximum profit margins, adequate play levels and appropriate cost control; awards customer complimentaries based on gaming action and program guidelines
- Coordinates guestrooms, meals and show reservations, and assists guests with questions and special requests to ensure coordination of guests’ needs to provide their maximum convenience and comfort
- Ensure customers are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer.Process customers’ reservations by using VIPR/INTER RIDE, OPERA & PATRON management systems
- Elite level to Platinum level
6
Experience For Casino Host-vip Services Resume
- Acts as a resource to guests, by maintaining a working knowledge of the Company’s facilities and special events, and advising guests of same, whenever possible
- Consistently walk the casino floor greeting guests on casino floor, establishing rapport with them, and providing complimentary amenities, based upon specific casino guidelines for levels of play
- Promote total Guest satisfaction by addressing complaints, answering inquiries, and resolving problems when possible and elevating the issues to a higher level when necessary
- Resolves miscellaneous guest complaints, referring to the appropriate supervisor when necessary
- Communicate with the VIP Service Representative regarding reservations for either hotel, restaurants, transportation, and amenities based on level of gaming play
- Identify and capture new/inactive VIP level players to the property
- Prepares correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed
- Observes special events in the lives of our guests, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible
7
Experience For Hospitality Casino Host Asian Resume
- Records information on new guests, and updates computer files as needed
- Develop working relationships with all departments, with special emphasis being placed on Pit Managers, Casino Floor Supervisors, Slot management and VIP services
- Compiles guest feedback, and informs management of findings on a regular basis
- Determine and evaluate customers’ casino activity to provide corresponding incentives and use authorization to approve comps and allowances (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts)
- Leverage telemarketing and email to drive incremental gaming trips to attain monthly goals
- Work in conjunction with Casino Marketing, and on-property personnel to assist and facilitate qualified in-house casino customers
8
Experience For Exec Casino Host Resume
- Ensure customers are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer
- Maintain highly confidential casino customer information by enforcing the privacy of all guests and limit requests for information about such guests in accordance with company policies
- Responsible for the creation of Asian Marketing events, gaming and non-gaming
- Meet grooming and appearance requirements, specifically appearing professional at all times
- Assist Executive hosts with completing booking of trips for guests
- Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information
9
Experience For Coordinator Casino Host Resume
- Attend & support special event functions to promote marketing efforts and greet customers
- Able to travel domestically if necessary to meet existing customer base
- Make determinations regarding types of materials, supplies, or tools to be used and account for financial expenditures of any such purchases
- Sign up and issue new player club cards to non carded players thus increasing the data base
- Inform guests of special upcoming events such as concerts, parties, promotions, etc
10
Experience For Casino Host Resume
- Implement bookings for guests utilizing the VIP services area
- Monitor the Fountain Room during hours of operation and resolve any food, cleanliness or beverage issues that are found
- Identify and develop personal relationships with new and first time Asian guests
- Accompany guests at meals and other activities or events
- Give tours of the facility and make dinner or hotel reservations
- Plan, administer and host special events including pre-planning, organizing, setting up, ordering supplies, and other related activities while using sound discretion and appropriate use of funding available for hosted activities, for the purpose of increasing gaming and generating revenue
- Be available to provide various guest services such as comp of meals, taking phone reservations and arranging for accommodations
- Develop relationships with key influencers in the Asian and Asian American community by attending various events, including but not limited to: golfing events; trade shows; store openings and dinner parties
List of Typical Skills For a Casino Host Resume
1
Skills For Executive Casino Host Asian Market Resume
- Occasionally carrying, pushing, pulling documents up to 10 lbs
- Able to provide a positive first impression to every passenger through a warm and welcoming individual greeting
- Frequently walking distances of 10 to 30 ft., between various areas of the Department. Occasionally walking distances up to 1000 ft
- Knowledgeable with Company parameters regarding complimentaries and departmental policies and procedures
- Highly proficient in MS Office Application including Word, Excel and Outlook
- Frequently walking distances up to 1000 ft., between departments and on casino floor
2
Skills For Casino Host Asian Market Resume
- Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements
- Keeps track of existing products/services and/or progress on new initiatives
- Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy
- Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure
- Always maintains a spotless professional appearance
- Conveys product knowledge to passengers clearly and appropriately
3
Skills For Asian Casino Host Resume
- Able to observe and identify passengers’ preferences and adjusts service accordingly, anticipating passengers’ needs and offering appropriate responses without passenger having to ask
- Leads passengers to increase their use of the Casino Operation through outstanding customer service, including regular positive contacts and communications with passengers both as a whole and individually
- Willingly assists with day-to-day operational needs as directed by Casino Management. Willingly receives and promptly acts upon feedback from Management
- Able to adapt and adjust to a variety of circumstances
- Able to work as a team member in a multicultural environment
- Able to take an active part in a work environment that supports a successful safety culture
- Regular scheduled hours: Work Days and Work Hours vary by business demands
- Familiar with all aspects of customer’s plays in order to evaluate complimentary potential for those individuals
- Stand, sit and walk for long periods of time
4
Skills For Casino Host H Resume
- Greets guests in the casino and participates in social events and special promotions
- Uses sound judgment and makes decisions in accordance with established comp and expense guidelines
- Fully empowered with comp authority
- Handles difficult guests and situations in a calm, professional and prudent manner
- Maintains close ties with customers to engender loyalty
5
Skills For International Casino Host Resume
- Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Check Cashing, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary
- Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions
- Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
- Identifies ways to increase efficiencies and to improve products or services
- Finds new customers based on criteria established by property leadership
- Stays up to date with the latest developments in both the local market and industry
- Intermediate knowledge and competency in all areas of revenue maximizing opportunities is required. This is to be achieved by consistently offering all features & benefit of our products
6
Skills For Casino Host-vip Services Resume
- Hotel operations, casino marketing, VIP services or table games
- Responsible for maintaining close ties with targeted guests through personal contact on property
- Assesses, measures and rates guests’ play at the Sands based on theoretical information
- Understands and explains benefits and rewards of Sands’ programs
- Complies with state and local regulatory requirements
- Leverages property amenities/programs to targeted players
- Arranges accommodations and amenities (i.e., shows, hotel, restaurant and transportation)
- Handles and resolves player problems
7
Skills For Hospitality Casino Host Asian Resume
- Maintains security and confidentiality of files record and lists
- Responsible for developing relationships and keeping ties and communication with targeted guests through personal contact (i.e., phone, mail, e-mail, in person, etc.)
- Assist in maintaining and developing property’s customer base through meeting and interacting with customers
- Uses the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines
- Spend one day a week in the community developing community ties in an effort to recruit new business
8
Skills For Exec Casino Host Resume
- Provides complimentary according to established guidelines
- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability
- Adheres to all Corporate and local policies, procedures, and operating guidelines
- Process customers’ reservations by using VIPR/INTER RIDE, OPERA & PATRON management systems
- Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters
- Build relationships to maintain and advance respective VIP Player base while sustaining current base
- Manages, handles and resolves player problems
9
Skills For Coordinator Casino Host Resume
- Ensures guests are aware of events, promotions and entertainment and responds guests accordingly
- Builds relationships with target players using contact strategy through a variety of on property, inbound and outbound channels (i.e., phone, mail, e-mail, etc.)
- Incumbent is not permitted to accept gratuities
- Work with the local community and its leaders to grow the property’s standings in the community
- Maintains close ties with targeted guests through personal contact on property
- Builds relationships with target players through Oasis/Halo systems
10
Skills For Casino Host Resume
- Maintains security and confidentiality of files
- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc
- Ensures interactions with internal and external guests follow the guidelines of customer service program
- Identify and develop personal relationships with new and first time guests
- Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events
List of Typical Responsibilities For a Casino Host Resume
1
Responsibilities For Executive Casino Host Asian Market Resume
- Assist in the planning and execution of all Asian Marketing events, gaming and non-gaming
- Greets guests actively engaged in gaming and assists team members in player identification
- Maintains knowledge of casino marketing and player development promotions and encourages guest participation
- Provide additional support to hosted database via phone/floor coverage
- Assist in special events and promotions as needed. Be prepared to answer questions on promotions and events for guests
2
Responsibilities For Casino Host Asian Market Resume
- Issue complimentary vouchers based on established guidelines
- Issue complimentary vouchers as requested by authorized host or casino staff
- Assist with Jack Pots
- Survey and evaluate the gaming floor by using the computer programs Super Play Mate and Omni View , alert host staff as players are found that merit personal attention
- Safeguards the confidential nature of all departmental and company records
- Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer. Verifies pre-arrival itinerary i.e., Room, Limo, Credit & Room Service Amenities
- Obtains information on new players, forwards information to service desk to create player cards and maintains their player base
- Makes follow-up contact to insure return of business with new and inactive customers
3
Responsibilities For Asian Casino Host Resume
- The Casino Host position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills
- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix
- Is knowledgeable of credit procedures and encourages the use of credit when appropriate.
- Analyzes and coordinates in-house invitation lists with the Player Development Manager
- Supports and promotes the philosophy and objectives of the Casino
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence to include business letter writing. Ability to speak effectively before groups of customers or team members of organization
4
Responsibilities For Casino Host H Resume
- Responsible for assisting other departments in their relationships with guests as a liaison, participate in special and social events, and assist in the event of collection issues
- Responsible for meeting and maintaining all job and departmental goals
- Maintains knowledge of credit procedures and encourages the use of credit when appropriate
- Analyzes and coordinates in-house invitation lists with Manager
- Provides assistance to the Manager as needed
- Provides professional representation at internal and external meetings and events
5
Responsibilities For International Casino Host Resume
- Markets and recruits new guests to property
- Establishes and maintains a professional relationship with repeat guests to the property
- Identifies and cultivates new customers by utilizing the marketing tools provided by the company while developing a strong customer base through personal contacts and relationship marketing techniques
- Evaluates guests’ play to issue comps
- Maintains and manages a designated block of guests
6
Responsibilities For Casino Host-vip Services Resume
- Utilizes programs to increase rated play in table games and slots
- Facilitate communication between guests and other departments when necessary
- Maintains strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information
- Prepares and delivers reports as needed
- Oversees, solicits, and identifies new customers for the Players Club and Casino Credit Programs
7
Responsibilities For Hospitality Casino Host Asian Resume
- Provides timely and accurate enrollment into the mychoice program both at the land location and on the floor
- Ensure all policies and procedures are followed with all required paperwork completed and filed accurately
- Consistently monitors and responds to Myhost program
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