Catering Sales Resume Sample
Vernon Mraz
259 Emerald Port,
Houston,
TX
+1 (555) 656 5151
Work Experience
Catering Sales Executive
11/2016
-
PRESENT
Los Angeles, CA
- Builds collaborative partnerships with Regional VP’s and Regional Directors and Regional Operators to ensure the catering team has the support and guidance needed to deliver results
- Effective Communication, verbal and written
- Execution Excellence and Reliability
- Provided accurate forecasting of private event sales to properly execute the Club’s business plan
- Fulfill all training requirements under the tutelage of the Regional Catering Sales Director to later become a future Catering Sales Director of a ClubCorp property
- Fulfill all training requirements under the tutelage of the Regional Private Event Director to later become a future Catering Sales Director of a ClubCorp property
- Distributes all information gathered on meetings, banquets and special events to operations staff at least five (5) days in advance of the group’s arrival
Catering Sales Coordinator
08/2010
-
07/2016
Los Angeles, CA
- Collects and posts payment for events
- Report to work on time and in professional attire
- At least one year of progressive work experience in a hotel or related field required
- College coursework in related field helpful
- Microsoft, Excel, Opera knowledge helpful
- Leads a team of 7-9 Catering Sales Specialists as assigned by the SRD of Catering
- Plans menus, orders, and deliveries with customers and use the opportunity to utilize suggestive selling techniques and reinforce Boston Market’s quality products and services
- Utilizes reports to track sales results such as customer’s frequency, sales, and average sales per order and analyzes current trends to maximize sales results
Catering Sales & Planning Intern
04/2007
-
02/2010
New York, NY
- Greet the on-site contact, and inspects all meeting/banquet space before the start of the event ensuring that the room has been set-up properly, in accordance with the BEO’s, and takes measures to adjust/correct before group’s arrival in the absence of Catering Managers
- Assists the Catering manager(s) to ensure clients’ needs are met, completes assigned tasks
- Accurately books all events, selects menus, costs menu items and pricing as needed
- Completes tasks as assigned from Catering Manager’s
- Distributes BEO’s to client/customer for review and signed approval
- Distributes all information gathered on meetings, banquets and special events to operations staff at least five (5) days in advance of the event date
- Submits all vendor invoices with approved PO to Cash Controller on weekly basis
Education
University of Arizona
2003 - 2007
Bachelor's Degree in Culinary Arts Required
Professional Skills
- Demonstrated experience working in a campus environment, with established policies and procedures and experience working within a union environment
- Supervisory, scheduling, training and coaching skills
- Identify safety-related knowledge, skills, abilities, and training needed for positions and opportunities for continuous learning and improvement of safety
- Superior quantitative, oral and written communications and problem-solving/strategizing skills
- Planning and Organizing -Skilled at controlling sales assignments; allocating appropriate time to priority goals, requirements, and sales opportunities
- Demonstrate ability to work effectively with frequent and multiple interruptions
- Have good English communication skills both in written and spoken
How to write Catering Sales Resume
Catering Sales role is responsible for training, organizational, leadership, learning, communications, coaching, excel, finance, credit, database.
To write great resume for catering sales job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Catering Sales Resume
The section contact information is important in your catering sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Catering Sales Resume
The section work experience is an essential part of your catering sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous catering sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular catering sales position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Catering Sales resume experience can include:
- Handle small to medium size catering events and events that need concession services. This means working directly with clients to plan and execute events as well as upsell
- Demonstrate ability to independently organize and prioritize work assignments in a complex work environment
- Review all Banquet Event Orders prior to distribution and attend daily BEO meeting
- Strong technical literacy including Microsoft Word and Excel
- Proven track record for meeting sales goals
- Strong knowledge of current food, industry trends and fine dining points of service
Education on a Catering Sales Resume
Make sure to make education a priority on your catering sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your catering sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Catering Sales Resume
When listing skills on your catering sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical catering sales skills:
- Understands competitor offerings and effectively sells against them
- Relies on experience and judgment to make effective decisions
- Drive for Results -Skilled at setting goals for personal and group accomplishment; working tenaciously to meet or exceed those goals
- Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience
- Has strong knowledge of commonly-used concepts, practices, and procedures in a restaurant and catering
- Experience in sales, group catering events or like employment
List of Typical Experience For a Catering Sales Resume
1
Experience For Catering Sales Coordinator Resume
- Build strong relationships with existing and new customers to fully understand their needs, and to enable future bookings
- Experience in the sales and marketing, guest services, front desk, or related professional area
- Experience of selling in GCC countries desirable but not essential
- Communicate with Operations Team and Culinary Team prior to the event to ensure successful execution
- Hotel experience in Food and Beverage or Operations
- Assist the Sales Managers with Accounting responsibilities including logging payment and creating purchase orders
2
Experience For Catering Sales Executive Resume
- Serve as hotel contact in receiving and coordinating event amenity bags and materials as provided by social clients
- Perform daily admin tasks such as: mail distribution, answer main catering line, signage
- Assist the Sales department with marketing and promotions
- Enter daily consumption in catermate system for invoicing
- Utilizes Marriott Global Source for resources and information (e.g., Training Energizers, etc.)
- Be proficient in the Catering Sales software system
- Assist with billing problem research
3
Experience For Director, Catering Sales Resume
- Manage the group blocks including direct contact with the customers to keep them up to date
- Proficiency in the Catering Sales software system
- Creates reports of operating statements and operational budgets, and reviews the collection of receivables
- Assess client requirements and deliver ensuring client satisfaction
- To coordinate contracts, deposits, files and correspondence that are punctual, consistent and accurate in support of all catering managers
- Be aware of daily and weekly groups in house and upcoming weekend events and weddings
- Handle all incoming groups, conference and events professionally contracted by the Sales team
4
Experience For Regional Catering Sales Director Resume
- Manage logistics arrangements for events regarding pre-setup, menu arrangement and any other onsite requirements
- Maintain and organize sales files based on the corporate standard
- Support and report to the Director of Sales
- Support the Sales Manager and Sr. Sales Manager for special projects and admin related tasks
- Maintain office supplies inventory (ie file folders, business cards for menu cards, etc.)
- Participate at BEO (banquet event order) meetings as needed
- Copy assignment of events in concentric weekly and distribute weekly
- Initiate the CSC booking process for internal and external events by creating accounts, bookings, establishing departmental files, generate BEO’s as well as timely notification of changes to appropriate departments
5
Experience For Senior Director of Catering Sales Resume
- Acts in accordance with the standards, conforms to the policies and procedures of FHR
- Promotes and practices Fairmont Hotels & Resorts values of teamwork, mutual respect, integrity and empowerment among all co-workers
- Keep clients advised of latest information regarding hotel’s promotions Keep well informed and well coordination about the operations, especially in essential departments (F&B, Culinary, Concierge, Security, Engineering, Housekeeping, Banqueting etc.)
- Research event history for internal repeat groups and obtain information from other facilities regarding a client’s past F&B history
- Using DBR to assess the prime fit while balancing the clients’ needs and expectations with the overall hotel business requirements and financial responsibilities
6
Experience For Assistant Director of Catering Sales Resume
- Partners with the Catering manager(s) and Chef manager(s) to ensure clients’ needs are met, completes assigned tasks
- Continue to increase awareness of the hotel and its’ products and service to multiple of new clients, with the use of social media efforts
- Initiate the CSC booking process for internal and external events by creating accounts, bookings, establishing departmental file, generate BEOs’ as well as timely notification of changes to appropriate departments
- To ensure delivery of the highest standards of service and coordinates all other details with relevant departments
- To coordinate and host site inspection activities
- Distributes all information gathered on meetings, banquets and special events to operations staff and least five (5) days in advance of the group’s arrival
- Develop new and maintain existing business accounts through the preparation and execution action plans
- Able to lift up to 50 lbs. and frequently lift, push, pull, or carry up to 30 lbs. Able to walk or stand for extended time periods, up to 6 hours
- Able to understand and follow directions from the Manager/Director
7
Experience For Director Catering Sales / Events Resume
- Able to walk or stand for extended time periods, up to 6 hours
- Ensure that all event inquiries are entered into Opera
- Follow up on payments and be knowledgeable about the Hotel’s credit and finance procedures
- Make sure that all administrational tasks required are completed in a timely manner
- Create and maintain business relationship with hotel guests to facilitate repeat business
- To arrange and manage familiarization trips and site visits in line with business needs
- To represent W Doha Hotel & Residences, ensuring that the quality image of the hotel is portrayed, and that every opportunity is taken to promote the Hotel and the brand
- To represent W Doha Hotel & Residences, ensuring that the quality image of the hotel is portrayed, and that every opportunity is taken to promote the Hotel and Starwood Hotels & Resorts
- Maintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing name tag while working
8
Experience For Franchised Catering Sales Director Resume
- Organize team prospecting efforts to ensure appropriate lead generation. Prospecting tools include Reader Boards, BBJ Book of Lists, CoStar, Past Events and Lost Business as tracked in Opera S&C
- Supportive leadership and effective coaching that facilitates continuous learning and skill development of team members. Complete all required quarterly reviews, development and other ad hoc one on one meetings with the team members in a timely manner
- Maintain a competent and motivated team via selection criteria, creating a learning environment, which maximizes productivity, skill development and team member retention
- Accurate weekly and monthly forecasting of food and beverage by meal period for catering business
- Complete monthly reports including sales activity and booking results, pace reports by specific markets
9
Experience For Catering & Sales Project Representative Resume
- Evaluate business on the books and develop action plans to reach projected goals
- Responsible for maintaining a strong client relationship and ensuring that all appropriate information is communicated to all making for a successful banquet experience for the event planner and attendees
- Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality and customer focused operation
- Provide solid and open communications with constructive feedback to all departments
- Provides excellent customer service in order to grow share of the account
- Develop banquet menu pricing and revenue minimums using current competitive data
- Prepare, implement and compile data for strategic sales plan, annual goals, forecasting and other reports as directed/required
10
Experience For Catering Sales Admin Resume
- Recruit, direct, manage, develop and counsel catering sales team. Oversee divisional matters as they relate to federal, state, and local employment and civil rights law
- Actively participate in catering sales presentations, property tours and customer meetings
- Participate in daily menu review, hotel department meetings and catering sales meetings
- Ensure compliance by catering sales team of FRHI Six Simple Sales steps
- Professionally represent Fairmont Copley Plaza Hotel in community and industry organizations and events
- Maintain up to date information on food and beverage trends
- Attend all department meetings as necessary
List of Typical Skills For a Catering Sales Resume
1
Skills For Catering Sales Coordinator Resume
- Active Learning -Possesses a zeal for and seeks new learning experiences; quickly comprehending and applying new information to the job
- Demonstrates a proactive and enthusiastic attitude in striving for and meeting component’s business goals and objectives
- Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations
- Two to three years’ administrative experience
- Relevant experience in service/ hospitality industry
- Microsoft Suite Experience, specifically Excel required
- Excellent knowledge of the conference sales and operations and high end service levels
2
Skills For Catering Sales Executive Resume
- Finalizing all details relating to catering functions from concept stage until final billing
- Booking of events, selecting, and costing menu items Cross-train and work catering events on campus as needed
- Contracting and closing group & catering opportunities, and ensure that business is turned over properly and in a timely fashion for quality service delivery
- Achieving catering revenue goals by actively up‐selling each business opportunity to maximize revenue
- Handling group & catering opportunities for properties
3
Skills For Director, Catering Sales Resume
- Taking phone and email inquiries and communicating with managers on team to relay customers’ needs
- Taking phone and email correspondence and communicating with managers on team to relay customers’ needs
- Issuing of Banquet Event Orders (BEOs) in a timely manner and ensure accurate communication to all required departments
- Book Group Reservations including checking availability, quoting rates, enter Group Master and rooming lists, preparing contract supporting documents
- Identifies and assists with selling, implementing and following-through on catering promotions
- Manages the catering sales efforts for the property including local and group/catering business
4
Skills For Regional Catering Sales Director Resume
- Communicate with internal and external customers using knowledge of Rave!Catering’s best practices
- Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience
- Responsible for the proactive solicitation and reactive responses to inquiries which focus on booking and contracting local catering events (local or social)
- Building Credible Relationships -Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions
- Communication -Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message
5
Skills For Senior Director of Catering Sales Resume
- Tracks booking goals on a weekly basis and compiles incentive reports for distribution to catering leaders
- Ensures catering leaders are generating lost business reports
- Knowledge of catering and catering trends
- Ensures prompt and systematic servicing of all meeting and event accounts
- Assists Director of Sales in providing sales training to hotel staff, as appropriate
- Communicate with all levels of management and clientele regarding suites sales and ordering
- Compile contracts for all groups and events business according to the guidelines set by the Manager of Catering Sales
- Ensure proper filing and recording in Opera
6
Skills For Assistant Director of Catering Sales Resume
- Support Fairmont Hotels and Resorts goals of continuous improvement and learning by attending courses provided
- Possesses a passion for exceeding Member expectations and a commitment to excellence resulting in high quality Member and guest service
- In the absence of the Catering Sales Manager, ensure all incoming correspondence and telephone enquiries are handled promptly
- Assist with follow-up on all groups and catering sales including correspondence, phone calls, and faxes
- Customer Focus -Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs
- High Work Standards -Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks
- Problem Solving / Decision Making -Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions
- Exercises responsible behavior at all times and positively representing the hotel team
- Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status
7
Skills For Director Catering Sales / Events Resume
- Sells menu items, beverages, wines, and facilities including destination services, business center, and audio-visual services
- Distributes catering and group contracts before group arrival
- Gains understanding of the hotel’s primary target customer and service expectations
- Manages the sales efforts for the hotel related to local social catering business
- Analyze sales reports and make judgments on strategy to increase catering sales
- Manages the Event Diary and books all meetings and groups catering events
- Makes both phone and face-to-face Catering sales calls
- Participates in the implementation of the marketing plan and achievement of the sales and F&B budgets
8
Skills For Franchised Catering Sales Director Resume
- Introduces key meeting and event contacts to the F&B Director and Banquet Captain
- Mathematics -Using mathematics to solve problems
- Banquet menus revisions and updating CSC Managers’ database
- Monitors deadlines and follows-up to ensure guarantees & payments are timely Completes tasks as assigned from Director of Catering
- Ensures office phone coverage Attends and participates in all required meetings including weekly BEO meetings
9
Skills For Catering & Sales Project Representative Resume
- Completes assigned special projects Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
- Be knowledgeable about the usage of all group and catering sales engines
- Coordinate the execution of events with Banquets and Outside Catering teams and make sure all details in the Banquet Event Order are understood
- Provide production reports upon request to Manager of Catering Sales
- Ensure that all administration work related to Catering Sales Department is handled with efficiency, accuracy and in a timely manner
- Keep clients advised of latest information regarding hotel’s promotions
- Assist in maintaining an accurate client data base in Opera and adherence to all Fairmont Hotels and Resort Opera system standards
10
Skills For Catering Sales Admin Resume
- Attend weekly Sales and Catering Sales Meetings
- Participate in hotel and sales training programs when applicable
- Responsible for bringing incremental business and sales for events at Food & Beverage restaurants and Celebration & Events Centre
- Conduct site inspection and Entertainment to potential clients to close sales as well as increasing the no. of sales leads
- Assist with maintaining Sales Report, Client List, GRC Analysis, Outside Sales Report and Site Inspection Report
List of Typical Responsibilities For a Catering Sales Resume
1
Responsibilities For Catering Sales Coordinator Resume
- Maintain excellent client and employee communication to continuously improve quality of provided services and to resolve problems
- Updating BEO guarantee counts for all upcoming events
- Work closely with the Catering Team to develop a relationship of mutual support, development, coaching and constructive counseling whenever needed
- Work closely with the Director of Catering Sales to prepare weekly and monthly reports, including forecasting
- Develop marketing strategies and sales objectives to increase catering revenue
- Responsible for maintaining and updating sales files in Sales Pro
- Work with accounting in receipt of event deposits and other billing procedures
- Attend departmental operational and planning meetings
- Participate in strategic decision making for Memorial Union
2
Responsibilities For Catering Sales Executive Resume
- Understand and apply vision, mission, and value system of Auxiliary Services when dealing with a diverse population of internal and external customers
- Assist in other catering operational areas as needed
- Detail catering group arrangements and prepare BEOs
- Develop and understanding of the Fairmont Service Principles as they relate to our success as a team and hotel
- Create and update the Monthly Catering Lead Calendar and Weekly Schedule
- Supervise, develop and motivate multiple levels of managers and team members
3
Responsibilities For Director, Catering Sales Resume
- Perform tasks in a team-based environment
- Maintain Fairmont Hotels and Resorts appearance criteria at all times
- Assess/evaluate team members performance fairly
- Recruit, supervise, and train and motivate multiple levels of managers
- Knowledge of food, beverage and service procedures
4
Responsibilities For Regional Catering Sales Director Resume
- Knowledge of social and business etiquette
- To handle internal in-house event in the hotel
- To manage and maintain the Opera System up to date
- To be well informed and coordination on the operations with essential departments (F&B, Culinary, Concierge, Security, Engineering, Housekeeping, Banqueting etc.)
- Implement new administration procedures and forms as directed by HR, Management and Finance. Maintain existing employee Personnel files, DOT, OSHA, and other HR compliant record keeping as directed by Finance or Human Resources
- Support New Hire Orientation and onboarding process and compile New Hire packets according corporate guidelines
- Provide training program feedback to the General Manager
- Support the Daily Office functions as assigned
- Understands the overall market -competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
5
Responsibilities For Senior Director of Catering Sales Resume
- Include sales calls, entertainment, FAM trips, trade shows, etc
- Monitor lead sources (GSS, Meetingpath, Starcite, etc) and distribute leads to appropriate Catering Sales Managers to assure they are in touch with the client within one hour of receipt
- Provide administrative support to specified Catering Sales Managers to include merging proposal letters and letters of agreement, mailings, distribution, trade shows preparation, fam trip arrangements, and other required tasks
- Assist managers with the completion of VIP forms for designated guests and Fairmont Famous agents
- Assist with month end reports
- Develop skills for enhanced knowledge including conducting site inspections for walk-in appointments in the event that a Catering Sales Manager is not available to assist
- Consult with customers on all details of catering and banquets ensuring that the customer requirements for staffing, delivery and service are met in a consistent manner
- Plan and coordinate details of all catered events and banquets (staff, furniture, equipment, linens, menu, etc.) with catering staff, Michigan Tech campus personnel and or other vendors
6
Responsibilities For Assistant Director of Catering Sales Resume
- Prepare production orders, customer follow ups, price quotes and other correspondence as necessary
- Meet or exceed established revenue and performance goals
- Encourage continuous improvement practices among employees
- Run event logistic and operations
- Participates in and practices daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, Spring Hill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or Towne Place Suites Morning Meeting)
7
Responsibilities For Director Catering Sales / Events Resume
- Proactively solicit and pursue for potential business to drive Event Sales from both existing and new corporate clients and event companies through regular sales calls, telemarketing and entertainments
- Work closely with the respective departments of both hotels to ensure all events to run seamlessly and smoothly through effective communications and meetings
- Strive to Increase and enhance customers’ satisfaction in order to generate repeat business
- Coordination of all groups as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer
- Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the clients expectations
- Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner
8
Responsibilities For Franchised Catering Sales Director Resume
- Work with sales personnel to achieve required sales team goals
- Adhere to established department and property policies and procedures regarding guest service standards. Maintains a positive attitude at all times, supporting the policies of Ameristar Casino Hotel
- This is a non-uniformed position, which requires that team member is in compliance with non-uniformed appearance standards while on duty
- Field and return sales calls; send out sales information based on group inquiries
- Make outside sales calls and assist with the follow up of letters and phone calls
9
Responsibilities For Catering & Sales Project Representative Resume
- Prepare sales proposals, contracts, close sales, and arrange payment terms
- Assist with preparation of sales tools
- Conduct property tours for prospective customers
- Participate in outside functions – Trade Shows, Bridal Fairs, Events, etc
- Represent Ameristar with professionalism at Public Relations functions – CVB, Chamber of Commerce, Community Organization, etc
- Share or divide attention among several ongoing activities, projects or assignments Ability to interpret and explain company policies and procedures to customers
10
Responsibilities For Catering Sales Admin Resume
- Hires, trains and develops managers, and is actively involved in the development of service techniques, menu presentation, policies and procedures
- Creates proposals, contracts and banquet event orders
- Ensures all safety and sanitation procedures are followed in compliance with HACCP
- Maintains local clients database and builds and maintains relationship with vendors
- Prepares and monitors budgets; financial targets and forecasts
- The ability to supervise food preparation, service and clean-up is also essential
- Knowledge of A/V equipment with the ability to set up and break down for events
- Proactive mindset and able to remain calm under pressure to anticipate and support changes in our business
- Exceptional client relations and customer service abilities
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