Catering Director Resume Sample
Madelyn Murazik
91073 Lysanne Island,
Phoenix,
AZ
+1 (555) 526 6617
Work Experience
Director of Catering
03/2016
-
PRESENT
New York, NY
- Ensuring catering and suites staff are well-trained in service, safety, and ARAMARK’s policies, and hiring, on-boarding, and developing management and supervisory staff
- Send menus, proposals, beo’s and contracts to clients
- Generating, insuring accuracy and distributing BEO’s on a weekly basis
- Become proficient in the use of ClubCater computer system. Insure that all banquet sales in Aloha are accurate and match with Club Cater on daily, weekly, and period basis.
- Supervise catering/coordinator/event planning managers and related associates; interview, hire, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communications, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate
- Meet with the customers to review the Banquet Event Orders and, where appropriate, group resumes, to review any changes, issues and/or problems to ensure delivery of a quality product
- Calculate and review the banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment
- Directs the development, training, and mentoring of employees
- Develops and manages hourly employees
Director of Catering Sales
09/2010
-
02/2016
Phoenix, AZ
- Adheres to EEO and AA policies
- Working knowledge of all hotel operations
- Evaluate options and make decisions quickly
- Communicate effectively with clients, guests, associates, department heads, and corporate leadership
- Strong knowledge of hotel catering/restaurant spaces
- Mathematical skills that allow for calculation of rates, and forecast information
- Multiple years within the wedding segment
Private Events / Catering Director
10/2007
-
03/2010
Boston, MA
- Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel
- Comply with Four Seasons’ Work Rules and Standards of Conduct
- Years experience as a Catering or Conference Services Manager in a full service resort or hotel, 3 of which at the Assistant Director level (or higher) handling weddings and the social market
- Basic knowledge of audio-visual equipment, internet, telecommunication technology – helpful
- Computer literacy to include MS Word, Excel, and ability to use e-mail and the Internet
- High level of creativity with food and beverage menu proposals
- Manages market territory based on annual room night and revenue target. This includes identifying potential group business, negotiating room nights and rate, and closing the deal with a signed contract
Education
Belhaven University
2002 - 2007
Bachelor's Degree in Business Administration
Professional Skills
- Strong Selling Skills -- Specifically in the Wedding and Social events area
- Excellent writing skills (grammar/punctuation/spelling)
- Proven ability in leadership, communication, and negotiating skills
- Proven track record of driving solid results Excellent communications skill (oral & written)
- Prior experience running a catering or hotel/banquet operation
- Superior sales skills in prospecting, communication, and closing
- Experience in sales, group catering events or like employment with management experience
How to write Catering Director Resume
Catering Director role is responsible for training, automation, computer, presentation, communications, leadership, research, database, compensation, payroll.
To write great resume for catering director job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Catering Director Resume
The section contact information is important in your catering director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Catering Director Resume
The section work experience is an essential part of your catering director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous catering director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular catering director position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Catering Director resume experience can include:
- Read, write and speak effectively in English to comprehend and communicate job functions
- Prior experience in a similar venue with more than $10M in food and beverage sales
- Managing all catered events, including staffing and ensuring good team member productivity and job performance
- Assures that effective orientation and training are given to each new associate. Develops ongoing training programs and tests for comprehension
- Four years experience as a Catering/Private Events Director within fine dining or upscale private dining establishment
- Implements and effectives Sales Coaching program for all sellers - apart from joining sellers on joint sales calls
Education on a Catering Director Resume
Make sure to make education a priority on your catering director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your catering director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Catering Director Resume
When listing skills on your catering director resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical catering director skills:
- Strong organizational and time management skills are essential to success in this role
- Demonstrated financial acumen with proven track record for generating revenue growth
- Pro-active sales skills and ability to develop new business and generate organic growth within existing accounts
- Three or more years of experience in a related management position with a diversity of experience in the Food and Beverage industry
- Effectively coach and counsel associates as needed and complete performance evaluations
- Develop and maintain strong, positive and effective working relationships with all internal & external customers
List of Typical Experience For a Catering Director Resume
1
Experience For Director of Catering Resume
- Innovative and creative event presentation skills
- Use leadership skills in Banquet Event Order Meetings, Pre- and Post-Conference Meetings, Sales Meetings, etc
- Experience as a Catering/Private Events Director within fine dining or upscale private dining establishment
- Has a passion for creating experiences, quality food preparation and taste
- Communicate in the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
- Maintains excellent client relationships
- Planning and detailing each event booked; oversight of the entire function
2
Experience For Director of Catering Sales Resume
- Networking inside and outside the Club to obtain 'leads' and build relationships with new and existing clients
- Responsible for completing and communicating monthly sales/revenue/pace results to Director of Sales & Marketing and restaurant General Manager,
- Become proficient in the use of CaterPro computer system, training and any other operating systems as required by ClubCorp
- Belongs to associations that influence and aid in continuing education and securing future business
- Completes catering forecast and updates it regularly and assists with the budgeting process
- Solicit new accounts/leads of direct-selling in the local, corporate catering market as well as within the social market
- Monthly analysis of catering & banquets revenue including year over year and week over week pickup
- Lead BEO and banquet/catering meetings to ensure smooth meeting and event operation
- Sell markets to maximize hotel revenue and profitability, and ensure client satisfaction while meeting and/or exceeding revenue goals
3
Experience For Private Events / Catering Director Resume
- Oversees the selling and servicing of C&B business
- Maintain pricing integrity and propose upscale menus for clients.Create, review and revise rooming lists and VIP lists
- Supports Catering Directors and Managers with staffing budgets and maintains financial accountabilities as it relates to service
- Manages all hourly catering staff and catering manager
- Conducts weekly 1:1's with members of the Catering Sales Team
- Participates in the MCA Sales Mystery Shopping program for self but also is involved in feedback sessions for Group Sellers when shopped
- Insures adequate management coverage within the catering department to include weekends and weekday evenings
- Conduct monthly Catering meetings
- Prepare signage for Catering functions
4
Experience For Catering Sales Director Resume
- Negotiates and finalizes contracts and banquet event orders (BEO) by meeting with and/or
- Achieves sales goals and catering team goals
- Keeps abreast of budgeted revenue goals and assists in putting together plans and actions or originates and generates business
- Maximize Catering revenues wherever possible and minimize erosion of check averages from price-sensitive groups
- Forecast the catering & banquets revenue on a weekly basis and deliver to leadership
- Plan seasonal tent in Americano and negotiate with director of F&B on style, design and pricing
- Understand sales pace and productivity as well as weekly forecasting and the annual budget process
- Prepare, implement and compile date for strategic sales plans for the Catering and Convention Services teams
5
Experience For Senior Catering Director Resume
- Achieve sales/profit goals of the Club’s catering/events operation
- Work with the Club’s General Manager to determine selling prices and menus for catered events
- Attend majors’ related functions to promote sales for the hotel, Wedding Fairs in competitors Hotels
- Utilize clients’ feedbacks and provide recommendation to F&B/banquet operation & Exco on new set up trends – ongoing
- Establishes and continuously updates mailing lists & database are accurate
- Manage booking pace and set pace goals
- Complete all month-end Catering reports
6
Experience For Asst Catering Director Resume
- Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee schedules, and quarterly actions plans
- Train and develop the Catering and Banquet management teams
- Interview candidates for the front-of-house F&B positions and follow standards for hiring approvals
- Trains catering staff in service techniques, menu presentation and customer service
- Works with the Chef in creating menus
- Coordinates and oversees internal and external catering events
7
Experience For Senior Director of Catering Resume
- Familiar at creating reports, summaries and other documentation
- Could involve off hours catering
- Other Positions Reporting To This Supervisor: other club and F&B personnel
- Could involve off-hours catering
- Supports successful performance of all catering operations?
- Reviews detail on all events that Catering Managers book
- Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies weighing 20 – 30 lbs.
- Oversees all catering events
8
Experience For VIP Catering Director Resume
- Comfortable working in a large fast-paced kitchen
- Responsible for selling all private funct
- Tracks and monitors billing for the department
- Maintains client website and catering software
- Assist client in menu planning; coordinate food, beverage, room set up, and other services as requested by client
- Considerable knowledge of catering policies and procedures
9
Experience For Catering Director & Special Events Resume
- Exhibit a positive, winning attitude
- Creative ability in writing menus
- Sets and mentors an expectation of hospitality that is friendly and engaging
- Partners with a Regional Executive Chef to foster operational excellence in catering operations
- Conducts all general manager and manager reviews, coaching sessions, and disciplinary actions in a professional and timely manner
- Monitors and manages all financial responsibilities including budgets and forecasts
- Participates in community wide events, industry related professional organizations, attends trade shows and conducts sales trips
10
Experience For Director of Sales, Mice & Catering Resume
- Completes weekly sales reports and other departmental reports as designated
- Reviews all Group Seller weekly activities and guides them in account development strategies
- Ensures that all Group Sellers have a current 30-60-90 day Sales Action Plans
- Helps sellers to close complex leads
- Reviews Group turn down reports for GSO, Team Dolce and all incoming lead sources such as Starcite, Cvent to ensure that leads are followed up upon expediently and that turn downs do not occur without offering alternative dates and space
- Works with Conference Sales Managers, other Sales Managers, and Revenue Manager to assure maximum utilization of facility
- Participates in MCA Sales Training classes and is responsible for registering and ensuring all Group Sellers complete set curriculum as determined by home office
- Attends weekly sales and bi weekly goes to revenue management meetings and other meetings as designated. Participates and listens to the Monthly Global DOCP (Director of Conference Planning) Conference Call to stay abreast of industry vendors, learn best practices and Dolce global sales programs
- Understands and works closely with Revenue Manager to insure target ceilings and rates are set and that pricing is associated - shares MAR rates and pricing ranges with the group sellers
List of Typical Skills For a Catering Director Resume
1
Skills For Director of Catering Resume
- Catering experience in a corporate or high volume setting perferred
- Wedding Sales Experience
- Three years experience as a Catering/Private Events Director within fine dining or upscale private dining establishment
- Solid working knowledge of corporate transient, group, leisure and catering segments
- Manage the Business Center including Business Center Coordinators as needed to meet client needs and to maintain efficient and effective operations
2
Skills For Director of Catering Sales Resume
- Three or more years of experience in food service management, preferably with high volume catering
- Grasp, lift and/or carry, or otherwise move goods weighing a maximum of 50 lbs. on an occasional basis
- Uccessful experience in proactive sales & catering
- Luxury Hotel Catering Director experience required
- Previous hotel catering management experience required
- Catering/Convention/Banquets experience
3
Skills For Private Events / Catering Director Resume
- Strong working knowledge of Microsoft Office and Requisition Systems
- Strong sales track record on both MICE and Catering segments
- Two or more years of experience in hospitality industry, preferably in high volume catering
- Experienced in use of software systems such as CI/TY, ISAAC, Delphi or Sales Pro
- Two years experience as a Catering/Private Events Director within fine dining or upscale private dining establishment
4
Skills For Catering Sales Director Resume
- 4-5 yrs experience as a Catering/Private Events Director within fine dining or upscale private dining establishment
- Solid understanding of banquet revenue generation
- Local Knowledge and Experience
- Experienced with $4 - $6 million in catering sales budgeting
- Prior success in developing staff and creating a positive work environment
- Client contract and effective communication to ensure repeat bookings Update and increase client prospects through active prospectin
- Experience in multi-cultural social events
5
Skills For Senior Catering Director Resume
- Experience within fine dining restaurant, hotel, or country club
- Strong knowledge of food, industry trends and fine dining points of service
- Proven ability to foster relationships with key third party vendors, political and community organizations
- Possess 5 years industry related experience
- Food and beverage, hotel and management experience
6
Skills For Asst Catering Director Resume
- Selling catering events, servicing accounts, developing new clients and following up on leads for assigned markets
- Working with the executive chef on menu planning and facilitating the production of catering menus to ensure profitability and quality standards
- Meeting the various catering requests of our customers
- Facilitating catered events from their beginning to a happy conclusion
- Generating a definitive sales and marketing plan to achieve departmental revenue
- Catering activities, books, plans & directed functions
- Understanding of basic food cost and payroll control
- Handling weddings and the social market
- Lead pre-opening sales efforts of the hotel with Area DOS, including but not limited to setting up event menus, pricing, hiring and training
7
Skills For Senior Director of Catering Resume
- Event planning and detailing for booked events including upselling and detailing VIP & special events
- Adhere to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
- Responsible for following proper controls and standard operating procedures regarding billing and advanced payment of social clients
- Managers the Catering team, including Catering Sales Managers and the Catering Sales Coordinator
- Implements policies and procedures for the Catering Department, including compliance of all company standards relating to quality of products and services
8
Skills For VIP Catering Director Resume
- Sell the wedding market to maximize hotel revenue and profitability, and ensure client satisfaction while meeting and/or exceeding revenue goals
- Manages the catering sales efforts for the property including local and group/convention business
- Attend community and business events including joining local/national organizations
- Establish a departmental manual identifying all policies relevant to booking functions with respective charges
- Works with Food & Beverage department to develop banquet menus, pricing, and revenue minimums using current and competitive data
- Help prospects (including Members) plan special events including menus, entertainment, theme, decorations and other aspects
9
Skills For Catering Director & Special Events Resume
- Responsible for the maintenance of all catering files, both permanent and active including but not limited to the Delphi system
- Lead the catering team in sales and service of all social and day meeting business
- Support Director of Dining Services for office or main dining hall support as needed
- Conducts Qtr Check-In w manager and Annual Reviews of catering/private dining team
- Negotiate food and beverage pricing, meeting room rental, and other services
- Participate in local networking organizations, community, and industry events while representing Colwen Hotels in a professional manner
10
Skills For Director of Sales, Mice & Catering Resume
- Knowledge of Microsoft Office applications including Excel, Jonas Calendar and Booking and Point of Sales (POS) system
- Held an Senior and/ Associate and/or Director of Catering position during career
- Assist with hiring, discipline, performance reviews, and initiating pay increases of employees
- To develop new ways of increasing revenue
- Continuous development in prospecting new business
- Communicate and share best practices within Leisure Sales and Marketing’s leadership team
List of Typical Responsibilities For a Catering Director Resume
1
Responsibilities For Director of Catering Resume
- Booking, selecting and costing menu items, pricing contracts, and resourcing temporary help and equipment experience is key
- Assist in recruiting, interviewing, hiring, and training Catering associates
- Administer department payroll, including Kronos time edits, ensuring accuracy of scheduling, corrections and job coding
- Develop catering menu pricing and banquet room minimums using current competitive data
- Assists in producing, implementing and monitoring action plans to ensure Revenue Plan objective are achieved
- Lead catering team to book, sell, plan and coordinate all events while insuring the highest level of customer service
2
Responsibilities For Director of Catering Sales Resume
- Promote the hotel as often as possible through entertaining, conducting, site inspections, presentations, etc. of the hotel
- Interview, hire, train, as well as assist with scheduling all butlers and captains within the local staffing pool
- Conduct orientation for all Catering Directors/Managers regarding Company standards of service
- Oversee all aspects of the daily operation of the hotel’s catering operation
- Ensure that Catering & Conferences Services staff are knowledgeable of such
- Communicate and promote Centerplate's culture and values; Provide hands-on leadership and direction to Catering Sales staff
- Creative, detailed, and outgoing personality
- Work with the Club’s GM and BCG regional team to create sales materials/collaterals
3
Responsibilities For Private Events / Catering Director Resume
- Present a professional appearance with a pleasant and mature demeanor
- Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of conventions and or catering events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, VIP services, and approved method of payment
- Develop, recommend, implement and manage the department’s annual budget and business plans and actions. Ensure adequate supplies and staff is on hand to provide quality customer service
- Plan, direct and control premium services year-round to meet operating and financial goals, client objectives and customer needs (premium services include: premium concessions, private club boxes, VIP events, and suites services)
- Develop a management team to oversee operations
- Direct communication with the President’s Office and the Director of Presidential Functions
4
Responsibilities For Catering Sales Director Resume
- Maintain complete knowledge of and comply with all hotel/departmental policies and procedures, ensuring that Catering & Conferences Services staff are informed as well
- Liaise daily with Catering & Conferences Services staff to review status of business, schedules, priority assignments, bookings and all information pertinent to the department operation
- Check with the Coordinator throughout the day to ensure that all-clerical work is processed on a timely basis
- Direct and monitor the performance of Catering & Conferences Services staff, ensuring that all procedures are followed; correct any deficiencies with respective personnel
- Ensure that Catering & Conferences Services offices are kept organized and clean
5
Responsibilities For Senior Catering Director Resume
- Review Banquet sales for the previous day; resolve discrepancies with Accounting; track revenue against budget
- Review Banquet checks for the previous day's functions; ensure accuracy of charges and presence of guest signature; resolve discrepancies
- Contribute to the efficient operation of assigned unit by partnering with operations in providing support, information, insight, analysis and recommendations in matters pertaining guest service, menu development, creative event planning, revenue generation and other functions pertaining to Catering Sales
- Catering sales experience, with at least 3-5 years in a senior management role
- Participate in special projects related to the development and implementation of organizational, HR and general business strategies
6
Responsibilities For Asst Catering Director Resume
- Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest’s expectation of services
- Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
- Develops and executes strategic research programs and plans in accordance with Core Signatures
- Directs the overall communication efforts of the department to ensure internal guest understanding and compliance and external guest’s expectation of “World Class” service
- Three or more years of experience in a catering management role
- Ensures proper management of all catered events, including, but not limited to: sales, marketing, planning, merchandising, servicing, and corresponding administrative procedures
- Prepares, implements, and compiles data for various reports such as Annual Sales Plan, Competitive Price set, Monthly Catering Report, Annual Goals, Forecasts, and other reports as directed
- Develops new ideas for theme events in conjunction with the Sales and Marketing, Recreation, Food and Beverage, Golf, and Membership departments
- Books banquets, caterings, and corresponding sociall activities
7
Responsibilities For Senior Director of Catering Resume
- Ensures accurate and timely invoicing for all services rendered
- Participates in pre-event presentations, property tours, and customer meetings
- Write banquet menus and memos. Review and revise Catering Department, weekly events sheets and banquet event orders. Formulate and make revisions to annual and monthly forecasts
- Tour and inspect banquet and meeting space on a daily basis, reporting quality deliverables
- Be involved in and/or conduct departmental and hotel training (One to One Customer Service Training, etc.)
- Assists in setting standards to ensure all catering services exceed guest expectations
- Oversees development of advertising and marketing sales programs
- Keep immediate manager fully informed of all problems or matters requiring his/her attention
8
Responsibilities For VIP Catering Director Resume
- Know meeting room set-ups and capabilities
- Coordinate all aspects of the ongoing implementation of the Highgate Hotel Enrichment philosophy of service
- Focus team on their role in contributing to the Guest Service and audit scores
- Responsible for sales, expenses, and business acquisition/retention goals as outlined in the department operating plans
- Work with the Club’s Management team to determine selling prices and menus for catered events
- Other Positions Reporting To This Supervisor
- Initiate participation, attend Bridal Expos; and schedule own bridal showcase trade shows
- Interact with outside planners, vendors for event set-up
- Manage ISAC function book and adjust space in order to ensure maximum potential revenue
9
Responsibilities For Catering Director & Special Events Resume
- Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering
- Ensure that arrangements are made to set up rooms, provide service and clean areas after events Develop, implement and monitor standards of service and coordinate catering activities to ensure that a high quality of production and service is consistently maintained
- Participates in outside activities that are judged appropriate by supervisor and/or BCG regional team to enhance the presence of the property in the local community
- Reports Directly To: Club Manager
- Directly Supervises: Private Events Assistant 5. Indirectly Supervises: Banquet Service Staff DIMENSIONS WORK EXPERIENCE Five years commissioned sales experience. Strong Industry Involvement.Convention Market experience. Large Hotel Background
- Coordinate all aspects of the ongoing implementation of the Wyndham Enrichment philosophy of service
10
Responsibilities For Director of Sales, Mice & Catering Resume
- Ensure participation within department for monthly Wyndham Enrichment team meeting
- Recruit, direct, manage, develop and counsel catering sales team
- Continues to build sales through strategic programs
- Analyzes feedback from clients to continually enhance services
- Ensures execution of all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards
- Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations
- Manage the Delphi or function book and adjust space in order to ensure maximum potential revenue
- Drive all catering revenues. Ensure monthly and annual catering revenue goals are achieved for the property and complete weekly and monthly forecasting of catering revenues
- Solicit new and existing accounts to meet and exceed individual and team revenue goals
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