Center Coordinator Resume Sample
Carli Steuber
240 Adams Causeway,
San Francisco,
CA
+1 (555) 823 0161
Work Experience
Lead Parc Center Coordinator
02/2018
-
PRESENT
Philadelphia, PA
- Creates and maintains DL’s, Coordinates duplication of correspondence and/or other printed materials
- Valid Driver’s License with safe driving record
- Interpret company policies and procedures, and to implement accordingly
- Excel, Reporting, Pivot Tables, vLookup
- Able to manage a Purchasing Card and Reconciling purchases in PeopleSoft
- Creativity - Responsible for updating call center recognition boards and Symon Board
- Needs to be able to purchase supplies that requires the use of a personal vehicle
- Ad-hoc projects as assigned by Center Operations Manager
- Maintain general admissions email account
Contact Center Coordinator
02/2012
-
08/2017
Boston, MA
- Recognize/interpret trends and changes in the business based on data and communicate them to management and key business partners
- Analyze and assess processes, staffing, and equipment utilization to determine functional production
- Recommend, develop and initiate task automation, improving accuracy and efficiency
- Manage projects of various size and scope related to continuous improvement, technology deployment, and labor modeling
- Provide operational support for inbound and outbound queue management
- Assist with the implementation and support of service center technology
- Works directly with Bed Management to ensure timely transfer, appropriate bed assignment, and provides accurate patient information to assist with the development of an initial plan of care
- Ensures accurate and concurrent data collection and maintenance in both Meditech and Soarian transfer center applications
Pride Center Coordinator, Student Life
08/2006
-
08/2011
Los Angeles, CA
- Work with the Marketing and Communications team to ensure templates are up-to-date
- Fosters an environment that promotes Eaton’s goals and philosophy, encourages continuous improvement, and builds customer relationships
- Engage corporate memberships within the Association’s centralized corporate membership program
- To input, track and analyze data related to membership’s team
- Acts as Program Coordinator for YMCA’s Diabetes Prevention Program
- Maintains working knowledge and ensures compliance with the Master Services Agreement (MSA) and any other relevant amendments or appendices which guide Jones Lang LaSalle’s relationship with Merck
- Comply with the Stella & Dot corporate values and culture
- Prepare, publish and maintain key performance metrics to assist management in running operations. This includes daily, weekly & monthly reporting metrics and providing incentive tracking information and data relative to service goals
- Assist in the creation and delivery of accurate, detailed, timely and user-friendly dashboards for both managers and agents to ensure the goals of the organization are met
Education
Tulane University
2001 - 2005
Bachelor's Degree in Adult Education
Professional Skills
- Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians and/or vendors (Village Service Partners) in everyday performance and interactions
- Strong verbal and written communication skills, including report writing skills for précis, evaluations, and memoranda
- Excellent computer skills using Outlook and Microsoft Office Suite and EXCEL skills
- Customer services experience with demonstrated excellent customer service soft skills and etiquette
- Excellent telephone skills, customer service and interpersonal skills
- Strong analytical skills with experience in gathering key metrics and applying insights
- Excellent interpersonal skills and strong professional presence
How to write Center Coordinator Resume
Center Coordinator role is responsible for customer, interpersonal, insurance, health, access, liaison, clinical, microsoft, nursing, software.
To write great resume for center coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Center Coordinator Resume
The section contact information is important in your center coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Center Coordinator Resume
The section work experience is an essential part of your center coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous center coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular center coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Center Coordinator resume experience can include:
- Experience teaching basic writing skills
- Strong organizational skills, including the ability to multitask efficiently in a busy setting
- Experience teaching writing skills at a post-secondary level
- Customer Service experience and problem solving skills
- Good typing skills ( 50-55 wpm)
- Demonstrate accuracy in proofreading skills
Education on a Center Coordinator Resume
Make sure to make education a priority on your center coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your center coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Center Coordinator Resume
When listing skills on your center coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical center coordinator skills:
- Excellent written and verbal communication skills to effectively interact with end-users
- Strong interpersonal, presentation, and communication skills as well as an understanding of effective graphic design, and web publishing software
- Excellent organizational and time management skills, ability to work in a deadline driven environment and manage multiple priorities
- Excellent communication skills is a priority as the position requires frequent liaison with others both within and outside of the Department
- Microsoft Office software experience and strong PC skills required
- Customer service focused with impeccable communication & follow-up skills to effectively interact with business partners, management and team members
List of Typical Experience For a Center Coordinator Resume
1
Experience For Contact Center Coordinator Resume
- Excellent deductive reasoning and probing skills
- Demonstrated computer skills and proficiency with MS Office Suite, especially EXCEL and WORD.
- Able to effectively manage multiple tasks with strict deadlines while maintaining a high level of quality, accuracy and service
- Experience with Customer Returned Goods (CRG’s)
- Effectively present information and respond to questions from team members, management
- Proven ability to handle multiple projects and tasks simultaneously, set priorities and meet tight deadlines
- Effectively communicate (written and verbal) and routinely interact with management, internal and external customers in a professional manner
- Advanced understanding of ITIL Foundations and Service Operations strongly desired
- Experience with the Microsoft Office products required
2
Experience For Service Center Coordinator Resume
- MS Office (Word and Excel) experience is required
- Prioritize and coordinate numerous projects simultaneously
- Strong attention to detail and data entry accuracy
- Consolidate information provided by inspectors and assure registration of the results in a database
- Leads, participates and collaborates in the development and implementation of evidenced-based traumatic brain injury standards of care
- Experience with KCS standards desired
3
Experience For Writing Center Coordinator Resume
- Experience with MRP and issuing parts
- Experience in a similar role
- Identify new projects that can address Perkins Grant priorities within CoT
- Experience in customer service or customer care
- Administrative experience
- EPIC experience. Knowledge of surgery centers
4
Experience For Pride Center Coordinator, Student Life Resume
- Proven ability to multi-task and manage staff and student workers
- Prioritize work, manage multiple projects and follow-through
- Collaborative nature/ability to contribute in a team environment and strong motivation to learn
- Experience advocating for and supporting the academic, personal and professional needs of underrepresented populations
- Experience with program development, implementation and assessment
- BA or equivalent education/experience required
- Experience with MS Excel, MS Word, and Power Point is required
5
Experience For Veterans Success Center Coordinator Student Services Prof Resume
- Experience and knowledge of enterprise business systems, and integrated workplace management systems
- Administration experience
- Demonstrated ability to work well with diverse types of individuals
- Production Control & Logistics Experience
- Experience as an Administrator for Zendesk or a similar solution, or an academic background in technology
- Managing the director’s calendar and assisting with the center’s meeting scheduling
- Coordinating membership communication including collecting progress reports from graduate students, writing annual newsletter, annual report, etc
6
Experience For Help Center Coordinator Resume
- Working with the college’s Academic Outreach Office on potential simulation courses for community-based continuing education
- Budgeting and Strategic Planning (20%)
- Working knowledge and understanding of contact center best practices
- Managing the communication with the center’s industry partners, this includes emails, phone calls, direct mailing, and newsletters
- Managing and updating the center’s website
- Ensuring efficient use of Contact centre representatives’ time and ensure the respect of the schedule
7
Experience For Welcome Center Coordinator Resume
- Evaluating the performance of the Contact centre representatives as per defined quality and quantity performance criteria’s
- Performing other functions as assigned by the Manager
- Testing and analysis of report results
- Understanding of risk implications associated with accountabilities
- Purchasing system knowledge (GPS)
8
Experience For Employee Center Coordinator Resume
- Receiving and directing calls
- Typing letters, memos, and reports
- Working knowledge of Mil-Std-129R
- Working knowledge of technology (video, iPad, AV, etc)
- Processes invoices -- sorting, logging, scanning, renaming, uploading, distributing, filing and shredding
- Handles incoming mail -- sorting, opening, date stamping, distributing and forwarding
9
Experience For Imagination Center Coordinator Resume
- Maintains budgeting and accounting records of sales and operating cost by processing and assigning system charge numbers or corrections
- Answers customer inquiries regarding scheduling, quoting, and tracking of equipment repairs
- Assist the plant leadership team with administrative functions such as creating presentations, files, copying, printing services, or special projects
- Facilitate mail for Mebane plant to include receiving, distributing and managing supplies
- Work closely with onsite Administrators on all aspects of keeping a friendly, smooth functioning office and helping to reinforce a positive environment
- In consultation with the Director of the Writing Center, directs and participates in the training and development of student writing consultants
- In partnership with the Communications team, market the IC to internal audiences by developing and executing a communications and marketing plan
10
Experience For Transfer Center Coordinator Resume
- Takes a leading role in reviewing applications and interviewing prospective new undergraduate and graduate Fellows
- Make budgeting decisions regarding funding
- Engages UW Tacoma students in writing consultations in the writing center
- Models exemplary writing consultations for student writing consultants
- Provide training, coaching, and development paths for employees throughout Help Center hours
List of Typical Skills For a Center Coordinator Resume
1
Skills For Contact Center Coordinator Resume
- Excellent interpersonal skills and commitment to working courteously with students, faculty and staff
- Excellent writing, oral communication, and basic mathematical skills
- Demonstrated interpersonal, collaborative and relationship-building skills; ability to interact positively with teammates at all levels across the company
- Very strong interpersonal and customer service skills
- Excellent verbal communications skills with ability to communicate verbally in one on one or group situations with customers, co-workers and management
- Excellent team, organizational and time management skills
- Good verbal and written communication skills to interact in a polished way with a broad range of individuals
- Proven skills with MS Visio, Excel, Powerpoint, Word in order to successfully execute projects
- Strong data entry, organizational, attention-to-detail and follow-through skills
2
Skills For Service Center Coordinator Resume
- Strong patient service skills and commitment to service and flexibility
- Strong time management skills, attention to detail, and the ability to thrive in a fast-paced work environment
- Experience in managing tutoring services or 5+ years professional experience in tutoring environments
- Prior experience in servicing 1-800 lines
- Prior Call Center reporting experience
- Previous writing instruction experience strongly desired
3
Skills For Writing Center Coordinator Resume
- Communicate effectively via distance (e.g. use telephone, Skype, etc.)
- Exceptional interpersonal and communication skills – both verbal and written
- Effectively balance customer and production needs
- Efficiently and effectively, manage all hospital transfers and transports
- Experienced and skilled in conflict resolution required
- Interact effectively with individuals in a diverse multicultural environment
- Skills to work under time pressure
- Superior Customer Service with a focus on customer value and interpersonal skills
- Prior retail sales and/or customer service experience
4
Skills For Pride Center Coordinator, Student Life Resume
- Learn new skills and technology quickly
- Exceptional communication and interpersonal skills with physicians and their offices to coordinate admission
- Effectively uses communication systems for both routine and emergency transactions
- Working knowledge to operate a INSTA PACK hot foam machine
- Working experience in web design and competence in tools such as Adobe Photoshop
5
Skills For Veterans Success Center Coordinator Student Services Prof Resume
- Pricing & Inventory Control experience
- Manage the stress of balancing conflicting priorities and of working in a fast-paced environment
- 2 – 6 years’ experience in Conference Center/Meeting Planning industry or hospitality background
- Experience in neuroscience or rehabilitation nursing, or in a neuroscience-related position in a hospital setting
- Work collaboratively in a team atmosphere, demonstrate discretion in working with confidential information and sound judgment in decision-making
- Demonstrated ability in successful planning and organizing events and activities
- Knowledge, training and experience in business procedures in Underwriting and Claims departments
- Three to five years’ experience in a clinic or ambulatory surgery setting. Surgery scheduling
- Leads performance improvement activities including monitoring resource utilization for high-quality, cost-effective care and research for neuroscience patients
6
Skills For Help Center Coordinator Resume
- Operates as the primary contact between as call center report requestors, management and IS business analyst responsible for delivering reporting solutions
- Maintain working relationships with vendors of technology, creative services and building services to ensure optimum experience at the center
- 2 – 6 years’ experience in Conference Center/Meeting Planning industry or hospitality
- Strong teaching and presentation abilities
- Strong mathematical aptitude, an understanding of fiscal cash flow management and ability to manage a grant
- Experience working with multiple constituencies
- Previous experience with reporting software
7
Skills For Welcome Center Coordinator Resume
- Customer service experience/training
- Government Avionics packaging experience
- Experience with computer functions such as word processing, email, and calendar management and proficiency with standard office software
- Accurately complete work independently in a dynamic environment with multiple and competing priorities
- Experience in recruitment/admission and/or event planning
- Experience working within budget limitations
- Strong understanding of warranty
8
Skills For Employee Center Coordinator Resume
- Research and resolve routine and non-routine problems. Experience working in a corporate environment
- Experience teaching First-Year Seminar or similar post-secondary transition initiatives
- Experience in working with at-risk students
- Demonstrated professionalism and courtesy in responding in person and to phone calls from patients, teammates and physicians
- Skilled in managing projects
9
Skills For Imagination Center Coordinator Resume
- Operational experience overseeing a technical service desk
- Experience supporting Microsoft Windows, MacOS, and standard desktop applications
- Experience in supervising in a post-secondary program
- Demonstrated ability to problem-solve and identify solutions
- Ability and commitment to work as an effective team member toward shared goals
10
Skills For Transfer Center Coordinator Resume
- Demonstrates initiative – proactive, takes action, assumes responsibility, and is self-motivated
- Demonstrated commitment to diversity and inclusiveness is essential
- Demonstrated ability to take initiative with minimal supervision
- Experience with Banner and Qualtrics
- Excellent attention to details and high standards for quality of work
- Experience in use of social media channels in a professional environment
- Multi task and manage multiple priorities at one time
- Strong computer proficiencies across multiple platforms
List of Typical Responsibilities For a Center Coordinator Resume
1
Responsibilities For Contact Center Coordinator Resume
- Possess outstanding organizational skills with the capability to manage multiple projects simultaneously while maintaining clear focus and direction
- Basic PC, keyboard and math skills required
- Can effectively articulate program competitive strengths and service offerings to key internal stakeholders and external customers
- Demonstrated background in solving complex customer problems
- Manage all aspects of the Customer Experience Center to include customer visits, tours, supplies, etc
2
Responsibilities For Service Center Coordinator Resume
- Experience in Financial Services Industry
- Demonstrated success in high production and dynamic work environments
- Previous experience in higher education including knowledge of the operational structure of a university's offices and resources
- Working knowledge of UPS/FedEx/DHL shipping systems
- Routing customer owned property to service center
- Reporting to Inspection Center Team Leader compliance of operational and quality objectives as per KPIs defined for IC role
- Performing any other function assigned by IC Manager
3
Responsibilities For Writing Center Coordinator Resume
- Ensuring compliance of QMS and supporting continuous improvement into the Inspection Center
- Provide leadership and direction to Studio and OWL Consultants, including hiring, training, and mentoring
- Prepare office correspondence, faxing, copying, filing documents, and occasional typing
- Manage all activities associated with customer operations, including developing and implementing policies and procedures on systems and the flow of information
- Oversee the day-to-day operations of the Writing Center’s programs, including satellite locations
- Train and lead work of the Writing Center Graduate Teaching Assistant
4
Responsibilities For Pride Center Coordinator, Student Life Resume
- Formulate and implement the assessment plan for the Undergrad Writing Studio and Online Writing Lab; compile statistics for reports
- Process and sort incoming/outgoing mail
- Develop curriculum for and teach basic writing workshops for START (Successful Transitions and Retention Tracking) students
- Develop, present, coach, motivate, and provide new and on-going training
- Ensure that all training programs and materials support the company and branding visions
- Interest in helping and working with customers to resolve issues and to provide answers to inquiries about IT products and services
- Basic knowledge/understanding of community resources, third party payors, and reviewing agencies
5
Responsibilities For Veterans Success Center Coordinator Student Services Prof Resume
- Periodically posting interesting information or news about our student interns and their projects
- Flexibility in handling a variety of tasks and projects independently while escalating appropriately
- Monitor the bridge and assist with floor walking
- Resolve customer service and satisfaction issues such as returns, exchanges, order status, package tracers, and billing issues for both phone and e-mail orders
- Assist in guiding plant tours for customer events and other visitors as needed
- Coordinate onsite and offsite business meeting and events
6
Responsibilities For Help Center Coordinator Resume
- Manage the Office Standards by working with managers to ensure compliance
- Performs work with a basic understanding of departmental procedures in respective field
- Accurately communicate technical information to customers including: contractual provisions, benefit calculations and rationale for all decisions
- Maintain and update knowledge of ever-changing product, processes, and systems
- Participate in the ongoing improvement of call quality calibration
- Processes all outgoing mail and charges accounts for postage, envelopes and paper accordingly
- Submits monthly billing reports
- Create clear goals and objectives for the Writing Center coaches in order to support the current student population
- Select, train and supervise the writing coaches
7
Responsibilities For Welcome Center Coordinator Resume
- Create, maintain and oversee the scheduling for virtual and face-to-face sessions for individual student appointments
- Track and report the usage of the Writing Center
- Consult with faculty on student writing needs
- Recommend purchases of instructional materials and other resources relevant to the activities of the Writing Center
- Assist manager in preparing forms for airport security. Ensure all employee badges are current
- Assist manager in tracking staff time utilization through comparison of Work Tickets and Time Collection
- Field Service Coordination - Scheduling jobs and people
8
Responsibilities For Employee Center Coordinator Resume
- Supervise mentor training and certification
- Provide computer training workshops for students and faculty
- Develop program budget for Perkins Grant and CTE State Funding
- Proficient in computer use and productivity software, including Word, Excel, Powerpoint
- Evaluates medical necessity/available services for acute level of care for incoming transfers
- Communicates with payers/confirmation of approval for incoming transfers
- Authorization of HPAC cases for IP to IP outgoing transfers
- Encourage creativity, risk-taking, and constant improvement
9
Responsibilities For Imagination Center Coordinator Resume
- Manage possible conflicts within the team with discretion and following local and group HR policies, forward alerts to the global supervisor and local HR
- Work a rotating shift work schedule
- Proficient using Microsoft Excel, Salesforce and contact center telephony technology
- Highly proactive in seeking out content from colleagues
- Business procedures in Underwriting and Claims departments
- Work with other coordinators managing critical supply issues that come into the NASO Command Center
- Learn Oracle MRP system for order tracking and material management
10
Responsibilities For Transfer Center Coordinator Resume
- Proficiency with using Microsoft Office applications, especially PowerPoint, Word and Excel
- Remote Leadership: Ability to work and thrive in a cross functional remote leadership environment
- Organize and participate in member events
- Set-up and break down chairs/tables for events
- Set-up coffee/refreshments and maintain throughout day
- Manage all aspects of visitors to the plant to ensure both friendliness and compliance
- Maintain and update organization charts, phone lists and email distribution lists
- Arrange travel for plant manager as well as reconcile monthly corporate card and cash expenses
- Manage conference / huddle rooms and common office areas
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