Client Services Executive Resume Sample
Geovanny Price
86532 Pansy Freeway,
Los Angeles,
CA
+1 (555) 433 3861
Work Experience
Client Services Executive
07/2017
-
PRESENT
Boston, MA
- Experience in service sales with a very deep understanding of IT Service Management
- Work closely with JPMAM Fund Sales and Operations teams to ensure the smooth dealing of JPMAM’s funds and to maintain a high client servicing standard for JPMAM’s intermediaries
- Understanding and navigating customers’ and partners’ procurement process
- CXO Relevancy: Adding value by proactively identifying business opportunities for the customer/partner, conveying a firm understanding of the customer’s/partners business and political drivers, displaying executive presence by building rapport and credibility; effectively influencing other people to accept a solution; clearly connecting solutions to business needs
- Prepare a comprehensive transformational business case (includes a customer problem/challenge) describing how Cisco’s solutions align with the customer’s strategy
- As needed, calculate the customers positive return on investment demonstrating the value of the Cisco’s proposed solution
- Present a transformational business case and articulate how Cisco’s solutions align to the customer’s strategy
- Strategic Business Planning: Demonstrating significant knowledge of Cisco and the industry; developing strategies that leverage core strengths of one’s own group and Cisco
IM , Client Services Executive
05/2010
-
01/2017
Los Angeles, CA
- Business & Financial Acumen: Understanding basic business mathematics, financial strategies, and performance indicators, and applying that knowledge to client’s economic and buying environment
- Excellent planning and scheduling skills; ability to manage and improve complex workflows and teams
- Worked in client facing or service led roles
- Influence clients and internal stakeholders
- Can manage multiple tasks simultaneously, respond to work with urgency and understand deadlines
- An eye for detail, reliable and well organised
- Professional attitude and a real pride in quality of work
Client Services Executive Inex
08/2005
-
12/2009
Philadelphia, PA
- Tenacity with a smile, eager for responsibility and exposure
- Comfortable working in a fast-paced, adaptable environment
- Personal interest and understanding of the fashion, technology or similar creative industry
- Client and customer focus
- Assist in the preparation of proposals and pricing
- Assist with the preparation of presentations for client sales/marketing, pitches, training and internal projects
- Coordinate follow-ups and information sharing across Digital Global networks and Key Client teams
- Oversee client communication to ensure operational alignment. Directs communication on upcoming events towards customers’ executive associates and ASM’s field associates to ensure operational integrity to plan
- Troubleshoot and resolve customer operational issues: revise inaccurate data entry; solicit and gain required approval, expedite customer involvement, or identify internal operations issues for escalation
Education
University of North Texas
2000 - 2005
Bachelor's Degree in Relevant Field With
Professional Skills
- Excellent operational, programming and presentation skills and strong interpersonal and negotiation skills
- Strong communication skills, both verbal and written in local language and English, to liaise with English and Bahasa speaking clients
- Good sales, influencing and negotiating skills
- Excellent interpersonal & communication skill at both operations and executive level. Ability to influence without owning processes or organizations directly
- Executive-level experience in the areas of resource management (financial, cost and asset) preferably with a mix of consulting and operations experience
- Attention to details and proof reading skills
- Possess strong engineering domain knowledge and experience, specifically with process automation
How to write Client Services Executive Resume
Client Services Executive role is responsible for travel, planning, litigation, customer, english, organization, strategy, analysis, contracts, wireless.
To write great resume for client services executive job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Services Executive Resume
The section contact information is important in your client services executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Services Executive Resume
The section work experience is an essential part of your client services executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client services executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client services executive position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Services Executive resume experience can include:
- Understanding and effectively navigating customers’ and partners’ procurement process
- A team approach, communicating effectively with colleagues to achieve best working practices
- Ensure proper staffing and skills are in place on shore as per our contracts and to meet customer demands
- Responsible for managing skills and career development of staff that are assigned
- Ensure that IT equipment is tested and in good working order prior to and on installation into the conference rooms
- Proven working experience in the financial industry
Education on a Client Services Executive Resume
Make sure to make education a priority on your client services executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client services executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Services Executive Resume
When listing skills on your client services executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client services executive skills:
- Strong management experience with excellent communication skills, stakeholder management, change management, and risk management
- Effective organizational skills, ability to multitask and prioritize own workload
- Solid relationships building skills
- Detailed oriented and good analytical skills to identify potential issues
- Good communication skills and Ability to influence people in case of a Change
- Good computer skills and high level of education
List of Typical Experience For a Client Services Executive Resume
1
Experience For IM , Client Services Executive Resume
- Highly developed planning skills
- Demonstrate a strong understanding of clients’ businesses to identify trends or issues
- ITIL v3 certification or proven ITSM experience is required
- Experience in introducing new or transitioning existing services into a diverse production environment
- Robust experience of leading Outsourcing pursuits specifically in the Cloud & Infrastructure arena
- Proven track record in a leadership role of achieving business objectives on a cross functional basis in a rapidly changing environment
2
Experience For Client Services Executive Black & White Resume
- Develop strong working relationships with senior leaders across the client
- Strong track record of delivery to time, cost and quality measurements
- Supporting the ordering process for wholesale accounts including new season ordering
- Developing and owning the IT strategy and P&L for Cognizant’s key banking clients in the UK
- Partnering with CXO level stakeholders across UK’s banking and financial services industry and enhancing these relationships
- Understanding and focusing on clients' needs, and establish credibility
3
Experience For IM Client Services Executive Resume
- Working as a trader or trading software support
- Generating reports and providing feedback on operational topics
- Depending on the case, other teams within the SG Group
- Developing the IT strategy and P&L for Cognizant’s key public sector clients in the UK financial services sector
- Providing first line operational support to all POPs
- Understanding of Financial Markets across assets
- Ensuring Data accuracy and GDPR compliance
- Working knowledge of service design principles
4
Experience For Client Services Executive Inex Resume
- Extensive understanding of IT strategy, the related issues facing CIOs in today’s world and factors influencing their decision-making process
- Supports Consumer Repairs process locally, including publishing compliance documents and staff training
- Use a consultative approach to solving clients’ business issues, with the goal of delivering business outcomes through WWT’s services
- Responsible for Training and Educating Vertical and other Horizontal Sales team on Cognizant Security Portfolio
- Meet all internal sales operations, reporting, internal meeting objectives of overall account management activities
- Actively improve the understanding of all MBG’s product offering and internal systems
- Structure complex deals, including negotiating terms of agreements with clients
- Manage all and maintain customer relationships for existing hosted trading solutions
5
Experience For Client Services Executive, Operations Resume
- Master of Science (or equivalent) majoring in Computer Science, Financial Mathematics, Engineering Physics or similar
- Manage Communications Internally/ Externally relating to Clients visit, ensuring every stakeholder has visibility to the agenda of activities
- Support creating and editing digital video in a corporate environment desirable
- To use the guests name as appropriate during conversation
- To issue Wifi passes for clients using the Smartpass system
6
Experience For Customer Service Centre Client Services Executive Resume
- Forge relationships both within and external to organization including clients, partners and team members both in person and virtual
- Quarterly reviews with strategic accounts to review existing service portfolio and potential future services People / Team
- Responsible for driving Reward & Recognition and employee engagement
- Encourages innovative ideas and rewards for the same for boosting engagement capabilities
- Provides succession planning for key roles within realm of responsibility
7
Experience For Client Services Executive, Services Sales Resume
- Quarterly reviews with strategic accounts to review existing service portfolio and potential future services
- Respond to queries [30 minute SLA], working internally and externally to provide resolutions
- Develop a basic understanding of the metal and mineral industries
- Take a consultative approach in order to fully understand the client requirements, generating value, cross-sell and upsell opportunities
- Focus on increasing retention and the company’s reputation
- To provide, high quality, reactive and pro-active audio visual support to the CMS Meeting rooms
8
Experience For Global Client Services Executive Resume
- Manage workload and book in set ups using the Datacraft Hospitality suite system /
- Travel is anticipated at 20% depending on assigned accounts
- Management of reporting and escalation needed to solve any problems encountered
- Contribute to the business development and added value by understanding of the client requests
- Thorough knowledge in Electronic Trading
- Regular connect with Clients at VP and Director Levels for the delivery and identifying new/adjacent
- Account Invoicing, Credits and Debits
- Supports Consumer Services provider Sellbytel including escalation of complaints
9
Experience For Client Services Executive AMK Resume
- Translate customer and project delivery requirements into service specifications understanding resource, risk and budgetary requirements
- Meet & Greet Client at Airport/ Hotel, escorting them to/ from our Campus
- Review carton and pallet packing diagrams and prepare prize structures to customer briefs
- Assist with promotional activities for Scientific Games including presentation folders and trade fairs
- Apply IM EMEA standards of ‘Treating Customers Fairly’ in all client dealings
- Other client service teams within SGSS
- Ensure the proper operation of clients’ portfolios and accounts in line with FSA regulations and the Cazenove Capital business rules and regulations
10
Experience For Client Services Executive, Global Funds Resume
- Daily review and action of client breach alert system - reviewing pre and post trade alerts on in-house system. Investigation and resolution of overnight alerts against clients’ restriction on in-house system and liaison with the Cazenove Capital compliance team
- Event promotion experience in consumer products, retailer, brand, or agency
- Establish and develop strong business relationships with assigned clients and WWT’s services partners
- Ensure the proper operation of clients’ portfolios and accounts in line with FCA regulations and the Cazenove Capital business rules and regulations
List of Typical Skills For a Client Services Executive Resume
1
Skills For IM , Client Services Executive Resume
- Excellent written and verbal communication skills in English and Chinese to interact with clients, business partners and management
- Effectively communicates with stakeholders at all levels including CIO and direct reports
- Use consultative skills and conversations to uncover and solve customer needs; articulate the benefits of the solution
- Organisational, administrative and IT skills
- Monitor and effectively manage the security of our product and client use
- Work independently and in a team to collaborate effectively with cross-functional teams
2
Skills For Client Services Executive Black & White Resume
- Experience and a strong Information Security Technology Background Security
- Overall experience with a good mix of Account Management, Program Management, Sales excellence and Business development
- Solid relevant experience (preferably at a digital agency or within a sales organization)
- Business process transformation experience focused on customer experience, simple solutions, and automation/efficiency
- Communicate effectively with customers, suppliers and all levels of management
- String understanding of shifting landscape in retail and consumer goods space due to ecommerce and digital trends
- Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account
3
Skills For IM Client Services Executive Resume
- Experience in direct selling to customers, building rapport and develop a trusted relationship in relative short time
- Recent experience driving sales targets and managing P&L
- Insurance Industry experience is desired, including understanding complex regulatory environments
- Builds and maintains strong relationships with client representatives, direct client facing colleagues, offshore support peers and specialist groups
- Demonstrable record of providing excellent proactive Account Management
- A good working knowledge of the Company’s media products and production techniques
- Good knowledge of AI/ML techniques, application of AI/ML in Robotic Process Automation (RPA), deep learning techniques and application
4
Skills For Client Services Executive Inex Resume
- Security Consulting, Professional Services and Managed Services business development experience
- Experience with developing Trusted Advisor relationships at the C Level with in F1000 Accounts
- Previous experience of contributing to both SLA’s and KPI’s
- Experience of championing needs of internal customers essential
- Experience with agile or scaled-agile framework and delivering business value on a continuous basis
- Large, successful technology transformation experience including systems modernization, conversion, and integrations
- Work to understand client environment, priorities and challenges
5
Skills For Client Services Executive, Operations Resume
- Plan, prioritise and deliver to tight deadlines
- Collaboration with Vertical teams, develop strong, long-term relationships with executives
- Experience of Customer Service &/or Reception area’s
- Build and maintain good relationship with clients and business partners
- Strong business & customer focus
6
Skills For Customer Service Centre Client Services Executive Resume
- Previous experience in a customer contact centre focussed industry
- Experience in Connected Car Services, Customer and Dealer Engagement services
- Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
- Outgoing, confident and engaging
- Assist Spotify’s direct sales team with building, retaining and growing a dedicated book of business (agencies and advertisers)
- To create and develop commercial opportunities with existing clients maximizing account and revenue growth
- Responsible for pre-sales consulting and solutioning for advanced analytical and data sciences opportunities
- A working knowledge of Manhattan Datacraft desirable
7
Skills For Client Services Executive, Services Sales Resume
- Support other Horizontal CSEs in the account in finding digital opportunities
- Create large and complex deals with ability to sell Services capabilities for out-tasking and managed services
- Conduct client training on QuintilesIMS Health BMI tools / products; specially IAM - IMS Analysis Manager
- Familiar with market leading security technologies with in SEIM, FW, Endpoint, Cloud Security etc
- Work well under pressure, without compromising details
- Conduct industry analysis and assist with preparing sales and customer materials
8
Skills For Global Client Services Executive Resume
- Provide customers with 1st and 3rd party post-campaign reporting
- Liase with Finance on potential invoicing support
- Understands the running of Call Centre technologies and systems
- Actively keeps up to date with Merlin and developments and working practices
- Led large-scale teams including business, technology, and multiple third-party suppliers
- Technologies: Application of Digital & Voice Services, AI, Machine Learning Technologies in Automobile OEM setup
- Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
9
Skills For Client Services Executive AMK Resume
- Analytical mind, able to convince key stake holders on your strategy with sensible justification
- Highly service focussed with a ‘can do’ attitude
- Deliver technical presentations confidently
- Incrementally grow Digital revenue within the account and manage margin targets
- Partner with Digital Sales Enablement teams at Practice Group level to drive sales and value for Client and Cognizant
- Manage, nurture and evolve client stakeholder relationships in Digital buyer and influencer paradigm for their respective Digital Practice Group
- Consult with client stakeholders on Digital trends and contextualize specifically for their needs
10
Skills For Client Services Executive, Global Funds Resume
- Work with Digital Partners or Business Unit Chief Digital Officer for PAN DIGITAL deal pursuits
- Use creativity and determination to build strong relationships with customers and partners in positions that directly or indirectly influence the procurement process, including direct relationships with IT and business executives up through the C-level
- Proactively manage all aspects of the customer account with respect to services transactions
- Utilize extended services teams based on defined engagement models, throughout the sales cycle, including SSA’s, Proposal and SOW teams, Cisco Consulting, and Field and Practice Delivery
- Lead the creation and collection of services scoping and pricing, as well as setting margins
- Create tight integration and trusted relationship with Account Team (AM/CE, SE, PSS, etc) to penetrate customer opportunities early in the sales cycle
- Create and handle account plans (IAP’s) using all relevant data (strategic initiatives, renewals, new product funnel, potential upgrades and end-of-support situations)
- Commercial experience: 3-5 years
- Provide Acct Teams with Services training, insight, and knowledge of solutions and processes
List of Typical Responsibilities For a Client Services Executive Resume
1
Responsibilities For IM , Client Services Executive Resume
- Proven experience in executive level stakeholder management in the IT industry, with a successful track record of managing client relationships and ‘farming’ client accounts
- Fully understand and adhere to the company’s procedures covering anti financial crime matters, including but not limited to, AML, KYC and sanctions requirements
- Work closely with sales team, country manager and superior to obtain information to devise, prepare and propose solutions/media plan that meet the client’s goals
- Works collaboratively with other Cognizant practices and geographic regions to ensure that Cognizant continues to operate effectively as one firm
- Experience with a major ad serving tool (Google Doubleclick for Publishers (DFP), MediaMind, Doubleclick)
2
Responsibilities For Client Services Executive Black & White Resume
- Aid in trouble shooting in all aspects of a client’s campaign to ensure customer satisfaction
- Meet objectives and campaign deadlines
- Utilize extended services team resources and tools, as appropriate based on defined engagement models, throughout the sell cycle, including SSA’s, Proposal and SOW teams, Cisco Consulting, Field and Practice Delivery
- Delivery management responsibilities across accounts
- Complete ownership and responsibility for service delivery
- Lead the team to a Continuous improvement culture
3
Responsibilities For IM Client Services Executive Resume
- Ensure appropriate controls are in place for successful and quality deliverables
- Develop WWT’s services business in assigned accounts with some support from other team members
- Understand the structure and operation of WWT’s service delivery organizations and incorporate lessons learned into future engagements
- Drive incremental services growth through Cisco’s Managed Services
- Take ownership of the order validation process in Salesforce.com for a portfolio of customers. Working within established KPI’s, ensure accuracy for all quotes to deliver accurate billing and revenue recognition
- Experience leading multi-disciplinary teams (Technology, PM, QA, creative, business SME’s, strategy)
- Manage room bookings as applicable using the Manhattan Datacraft booking system and Vicnitee (Landlord)
- Provide and offer refreshments in the main reception areas to all guests waiting
- System, liaising with hosts to obtain presentation details in advance of meetings
4
Responsibilities For Client Services Executive Inex Resume
- To support the conference centre assistants with room sets up as required / manage the online video conferencing diary
- To announce visitors as appropriate in line with the process and policies
- To assist visitors and occupiers with queries in a friendly, knowledgeable and professional manner
- To adhere to the sites security procedures and regulations
- To deal with complaints or queries in a calm and professional manner and escalate when necessary
- To report any maintenance issues in all client areas
- To keep the Reception areas tidy and clean at all times
- To provide loan items and stationary as requested
5
Responsibilities For Client Services Executive, Operations Resume
- To manage adhoc deliveries from couriers/ by hands
- Evaluate CIS delivery efforts within Vertical on periodic basis and put plans in place to improve as needed
- Identify target accounts in consultation with the vertical team
- Prepare account plans and develop account penetration strategy for assigned and target accounts
- Manage opportunity pipeline of CIS opportunities within assigned vertical
- Drives mandatory score cards for direct reports and through the organization
- Direct managerial oversight of onshore delivery resources
- Answers routine to complex customer inquiries, determines customer concerns/problems, and contributes to the resolution of escalated issues by offering solutions within scope of work via inbound and outbound calls
- Build and execute an account strategy + plan for a strategic high growth account in the Midwest region
6
Responsibilities For Customer Service Centre Client Services Executive Resume
- Responsible for ERSS Relationship with verticals, Client and assigned account teams
- Single Point of contact for all Client Partner/ Account Teams for the specified verticals
- Responsible for new Logo creation
- Responsible for Vertical Top line achievement (Revenue target achievement)
- Responsible for business growth and pipeline generation and operational management
- Responsible for sales enablement within sales account teams
- Partners with account teams to identify, solution and close opportunities within the account base
- In collaboration with Insurance vertical team and or other horizontals
7
Responsibilities For Client Services Executive, Services Sales Resume
- Build, nurture and maintain relationships with key stakeholders across the business
- Engage with our customer base and ensure continuous support is provided in order for customer to receive adequate ROI
- Identify leads for the rest of the sales team with new products
- Salesforce – Advantageous but not essential
- Jira – Advantageous but not essential
8
Responsibilities For Global Client Services Executive Resume
- Build relationships: strengthening partnerships by focusing on exceptional client experience, risk management and value realization built on the foundation of Cognizant leadership capabilities
- Manage multiple customer relationships
- Partner with additional stakeholders in a matrixed environment
- Strong knowledge of a complete security services portfolio: Identity and Access Management, Threat Management, Risk Services, Security Operation Centers, Governance Risk and Compliance
- Strong communication skills within a complex delivery model
- Deep awareness of our capabilities, platforms, solutions and horizontal offerings
- Business Development – Responds to and delivers business growth, identifies opportunities, makes proactive proposals and mind shares to the client in line with the global account strategy. Y-o-Y business growth plans and execution is critical KRA
9
Responsibilities For Client Services Executive AMK Resume
- Market Leadership - Creates the sales strategy and plans for Client Partner review, for incorporation into the global strategy; identifies and qualifies opportunities; and, engages the Cognizant teams for relevant solutions and thought leadership
- Relationship Management - Executes and manages the regional account plan under the guidance of the Client Partner; invests time in strengthening existing client relationships; and, participates in reviews and provides educated and relevant perspectives
- Delivery Management -Serves as a senior onsite liaison. Resolves delivery issues. Works with the Delivery Partner to improve delivery governance and operations metrics
- Past experience in sales and account management in the Higher Education and Publishing segment
- Excellent communication (Well spoken)
- Prioritise tasks and manage expectations
- Experience in a sales driven role within a consultancy or services company
- Liaise with Montreal Client Services to provide proofs/samples for checking and customer approval
10
Responsibilities For Client Services Executive, Global Funds Resume
- Account Operations -Helps manage internal account operations – these include commercial operations, process, coordination etc
- Identify and solve difficult problems
- Adaptable to specific requirements
- Business acumen to talk to CEO's and revenue owners about how software is eating the world, with the depth to translate those business requirements to CIO's, VP's of Development and Operations
- Past experience managing a client P&L of at least $5 million dollars, including reporting and metric assessment for the account
- Build strong client relationships with Presidents, Provosts and Chancellors at Institutions
- Strong background in a project environment
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