Clinic Manager Resume Sample
Kaitlyn Roob
64023 Wiegand Mission,
San Francisco,
CA
+1 (555) 871 3675
Work Experience
Clinic Manager
09/2016
-
PRESENT
Houston, TX
- Helps establish/implement goals, objectives, policies, procedures and systems for the assigned clinical areas
- Participates in the development and implementation of clinical plans
- Selects, trains/orients, and supervises departmental personnel. Responsible for work assignment and daily operations
- Resolves problems in clinical areas and ensures compliance with regulations and standards
- Helps fiscal management and other administrative staff to develop/implement cost effective policies and procedures for all clinical areas, as well as billing, insurance, fee schedules, credit/collections, purchasing, and space planning
- Monitors and controls clinical expenditures to remain within budget
- Works with medical staff to ensure quality patient care and services are provided
CO Clinic Manager
01/2013
-
06/2016
Phoenix, AZ
- Ensure QA on registrations for all areas of Registration
- Provide continuous training for and communicates changes to existing employees
- Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
- Follow-up on patient complaints promptly
- Work closely and professionally with outside agencies on special projects developed by the corporate office
- Interview, hire, evaluate, and counsel Patient Access staff members
- Perform evaluations in a timely manner
- Review the quality of patient registration documents on a daily basis
- Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
Licensed Clinic Manager
01/2008
-
08/2012
Philadelphia, PA
- Complete monthly reports to the Director (ARMAP, Clear Access, etc.)
- Responsible for Dept. Operations Report, FTEs and Operating budgets
- Ensure all personnel policies are followed
- Develop and maintain a Patient Access Policy and Procedure Manual
- Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service
- Maintain a clean MPI on Meditech and works closely with Medical Records on a daily basis
- Maintain QA statistics and reports
Education
University of Phoenix - Northwest Indiana Campus
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Strong self management and organization skills to balance workload, and conflicting priorities,
- Demonstrated experience as a revenue generator - prior commissioned sales experience required
- Strong relating skills with the ability to identify areas of strength and development opportunities for our team members,
- Good judgment and strong critical thinking skills,
- Excellent grammar, spelling and punctuation skills; knowledge of basic office procedures
- Demonstrate adequate computer skills to ensure efficiency, accuracy, and privacy with medical billing
- High energy with engaging personality and strong people skills
How to write Clinic Manager Resume
Clinic Manager role is responsible for health, customer, insurance, oncology, training, leadership, coaching, security, procurement, purchasing.
To write great resume for clinic manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Clinic Manager Resume
The section contact information is important in your clinic manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Clinic Manager Resume
The section work experience is an essential part of your clinic manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous clinic manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular clinic manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Clinic Manager resume experience can include:
- Demonstrated ability to manage multiple priorities, effectively meet desired outcomes and delegate tasks
- Previous supervision/management experience; strong understanding of effective team management; ability to resolve conflict
- Outstanding customer service skills. Patient Centered Care role model
- Equivalent work experience including management experience
- Experience in clinical, healthcare setting with related management experience
- Demonstrated ability to develop effective relationships at several levels in the organization and positively influence outcomes
Education on a Clinic Manager Resume
Make sure to make education a priority on your clinic manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your clinic manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Clinic Manager Resume
When listing skills on your clinic manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical clinic manager skills:
- Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, and Massage Envy employees
- Knowledge of payer and governmental Insurance requirements. Strong Customer service and computer skills
- Ambulatory Clinic Management Experience desired and experience with managing multiple teams
- Three (3) years of supervisory-level experience is required, including at least two (2) years of practice management or practice administrator experience
- Ambulatory clinic management experience highly desired along with experience managing multiple teams
- Smart and experiencedwith prior background in management, marketing, sales, service or retail
List of Typical Experience For a Clinic Manager Resume
1
Experience For CO Clinic Manager Resume
- Provides support for providers in resolving problems, planning new services and addressing issues so that they can effectively practice medicine
- Overseeing and managing daily operations, sales, service, and staffing and ensuring that excellent service is consistently delivered to members and guests
- Teaching/ Instructional experience
- Experience managing employee in a clinical setting
- Assist in managing daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests
- End to end managing all clinics in India. Work with vendor team to deliver seamless employee experience for all interaction
- Solid history of being dependable and trustworthy
2
Experience For Clinic Manager, FNP Resume
- 36 months experience managing an inpatient or outpatient clinic
- Establish and maintain effective relationships with staff, patients and families
- Ensures excellent customer service and creates solutions and/or coaches to mitigate issues
- Building, motivating and leading a high-performing team that genuinely cares about the health and wellness of every member and guest
- Managing staff and training, monitoring, and coaching the performance of all team members
- Assisting General Manager in setting and achieving membership and retail sales and profitability goals
3
Experience For Licensed Clinic Manager Resume
- Managing staff, monitoring, and coaching the performance of Front Desk Associates
- Working knowledge of employee health programs, occupational health billing, service delivery and regulatory requirements
- Checking all activities and programs are meeting corporate quality norms
- Assisting with managing key business operations including inventory, bank deposits, marketing, etc
- Managing staff and training, monitoring, and coaching the performance of sales associates through each shift
4
Experience For Rockford & Greene, Iowa-clinic Manager Resume
- Working closely with Manager and Assistant Manager to carry out daily operational goals of the clinic
- Assisting with patient care and directing patient care as needed
- Working knowledge of continuous quality improvement principles
- Working knowledge of discipline specific therapy equipment
- Plan and implement processes and procedures to achieve AR aging goals, while maintaining budgeted staffing levels
- Act as mentor for other providers and clinic associates for ongoing training/competencies and participate with the orientation and training of new team members
- Utilizes the purchasing system appropriately: Utilizes vendors according to Townsend’s policy; and Seeks authorization for purchases according to policy
5
Experience For Area Clinic Manager Resume
- Learn to monitor cleaning of clinic by outside cleaning services and communicate areas of needed improvement to the cleaning company
- Schedule flexibility and able to work all shifts including opening, closing, mid, holidays, and weekends
- BSc Nursing or GMN Nursing with 5 to 10 years of working in Corporate Health
- Problem solving and addressing issues raised by physicians, employees, and patients
- Full Profit and Loss responsibility of the physician practice, including revenue, expenses and budgeting
- Assure that billing and collection of all services are completed timely & according to company policy
6
Experience For Senior Clinic Manager Resume
- Staff - recruitment, recognition, and HR related responsibilities including coordinating the education and development of staff
- Assists the manager in developing and monitoring the supply budget
- Assist with interviewing new provider candidates and orientation, support mentors and training of new providers
- Monitor staff for promotion of a caring friendly atmosphere, focusing on customer
- Operational leader who is accountable forsustaining and improving daily operations of Allina Health Clinics financial, clinical and employee care goals
- Emphasizes long-term versus short term solutions to problems that arise, using a structured problem solving approach to correct the root cause of a problem
- Operational leader who is accountable for sustaining and improving daily operations of Allina Medical Clinics financial, clinical and employee care goals
- Educate providers and clinic staff regarding third party payer requirements, managed care contracts, and billing/documentation requirements
7
Experience For Provider Clinic Manager WAG Days Resume
- Assists Franchise Owner in setting and achieving all membership, retail sales, and profitability goals
- Manages key business operations including inventory, bank deposits, marketing, etc
- Assist with marketing, provide customer service that is in compliance with HIPAA and other rules/regulations related to billing for medical services
- Basic knowledge of accounting, cashiering and collection processes
- A thirst for learning, research, and understanding, and
- Collaborate with Director in updating and ensuring accurate job descriptions are maintained within all clinical employee files
- Responsible for carrying out all established policies
- Manage the operations by conducting practice operations councils with the Medical Director and Physicians
8
Experience For Cardiac Rehab Clinic Manager Resume
- Provide to each Physician a monthly financial analysis of their work load performance, including targets for production, and other performance metrics
- Performance planning - evaluation of direct report personnel in collaboration with the Medical Director and Physician Development Director
- Audits staff performance of front desk, phone, back office and scheduling functions
- Oversees authorization and front-end billing issues
- Works with other Clinic Supervisors and Practice Managers to coordinate staffing between clinics as necessary to best serve patient and provider needs
- Oversee and manage marketing which includes social media (Facebook, Instagram, Yelp etc.)
- Develop an attitude with the staff and residents developing a process to keep the schedule full
- Oversee and manage Medical Billing for dental patients
- Conduct quarterly chart audit with residents; purge charts annually according to established policies and procedures
9
Experience For Clinic Manager FNP Resume
- Work with Director of Radiology to ensure accurate posting to electronic ledger of all charges and patient payments on a daily basis
- Ensure accurate posting to electronic ledger of all charges and patient payments on a daily basis
- Have a very service oriented approach to providing medical service to the company
- Oversees membership and retail sales processes, holding team accountable against performance goals
- Works towards achieving superior levels of patient satisfaction and quality ratings
10
Experience For Medical Clinic Manager Resume
- Maintains dyad partnership with Medical Director to implement and evaluate problems concerning physicians, patients or employee relations
- Identifies and understands customers of the clinic. Formulates and monitors working relationships, which adhere to the customer standards
- Assists physicians with the development activities associated with building a successful practice
- Assists Medical Director of University Health Services in the implementation of University and Operating Management Group policies and procedures
- Medical Billing assistance for physical therapy services
- Participate in quality assurance programs and staff education to maintain compliance with regulating agencies, insurers and policies
- Responsible for maintaining an average daily census in all programs
- Willingness to engage in additional training
- Responsible for overall management of multiple practice areas, enforcing policies and procedures, operations efficiency, customer service
List of Typical Skills For a Clinic Manager Resume
1
Skills For CO Clinic Manager Resume
- Demonstrate effective verbal and written communication skills to communicate in a professional and legal manner
- Excellent communication skills (written and verbal) and sensitivity to cultural nuance
- Five (5) years’ experience as a registered nurse and two (2) years of management/supervisory experience
- Equivalent work experience which includes 1 year of clinic management experience
- Equivalent work experience which includes management experience
- Facilitation/ coaching skills, both with individuals and with teams
- Proven experience in an academic ambulatory care setting
- Upervisory experience in a healthcare customer service operation or an equivalent combination of education and experience
- Communicates effectively (orally and written) in a courteous and professional manner
2
Skills For Clinic Manager, FNP Resume
- Prior supervisory experience
- Five (5) years responsible administrative experience in patient care environment to include two (2) years supervisory experience
- Five (5) years responsible administrative experience in patient care environment to include two (2) years supervisory experience required
- React calmly and effectively in emergency situation
- Timekeeping Management experience
3
Skills For Licensed Clinic Manager Resume
- Working experience with computers, records management, and insurance
- Assisting in management of daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests
- Managing daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests
- Ensuring that excellent service is consistently delivered to members and guests
- Skill in identifying problems, and researching and recommending solutions
- Ensures facility is attractive and in good working order and that equipment is functioning properly
- Five years of clinical experience in a medical office setting is required including 2 years in a clinical management position
- Experience as lead in the setting up of new programs including provider support and operational tasks
4
Skills For Rockford & Greene, Iowa-clinic Manager Resume
- Experience managing a primary care practice setting
- Experience managing retention and team building is required
- Healthcare experience is NOT required; We are committed to training managers from other industries
- Experience with government contracts and different funding streams
- Experience in managing physician practices
- Management experience in an oncology or surgery setting
- Some experience in management, marketing, and sales within a service or retail industry
5
Skills For Area Clinic Manager Resume
- Experience with integration of effort with the Health Systems and the academic setting
- Experience with contracts and different funding streams
- Experience in managing physician practices
- Previous management experience in an oncology setting
- Demonstrates knowledge and understanding of management /supervisory responsibilities as identified in the corporate compliance plan
- Experience in clinical setting
- Experience in managing people and day to day operations.
- 24 months experience managing an inpatient or outpatient clinic
- Have previous management, and sales experience within a service or retail industry
6
Skills For Senior Clinic Manager Resume
- Supervision/management experience
- Management experience in healthcare
- Five (5) years managerial experience
- Experience with Telemedicine and tele-mental health administration
- Experience with acute and chronic mental health populations
7
Skills For Provider Clinic Manager WAG Days Resume
- Clinic management experience
- Previous clinic management experience
- Progressively responsible and directly related work experience in a Healthcare facility
- Two years of Sales and Customer Service experience
- Demonstrates active thought leadership and ability to influence remotely
- Demonstrated ability to further develop professionally and assume increasing levels of responsibility
- Leadership experience in a physician office setting prefered
- Experience directly supervising other staff, preferably administrative and clinical staff
8
Skills For Cardiac Rehab Clinic Manager Resume
- Knowledge and experience with UW HR system/processes
- Experience in Managing Clinical Operations in a healthcare setting
- Experience in managing clinical operations in a healthcare setting
- Experience managing at least 3 providers and 15 staff is required
- Current California RN license in good standing required
- Previous or current experience developing key relationships within an integrated delivery system such as hospital, health plan and support departments
- Experience and active participation in budgeting process
- Experience and knowledge of occupational health testing and medical surveillance for OSHA and DOT regulations
9
Skills For Clinic Manager FNP Resume
- Experience as a licensed healthcare professional (LPN, RN, EMT-P)
- Registered Nurse highly desired with Leadership experience
- Valid California State RN Licensed required
- Previous or current experience in clinic management, multi-specialty included
- Assist with marketing efforts through excellent customer service and positive interactions with other providers
- Three to five years supervisory/team leader experience required
- Experience in a family practice or multi-specialty clinic.
- Develops, monitors and analyzes budget and financial information and utilizes all resources in an effective and economical manner
- Strong knowledge of Practice Management Systems and Electronic Medical Records
10
Skills For Medical Clinic Manager Resume
- Current and/or Previous specialty clinic management experience
- Experience as a nurse practitioner or physician assistant
- Ensure strategic integration of care and clinical practices to provide an optimal patient experience
- BA/BS or RN, 5-7 years of supervisory/management experience
- Understanding of electronic medical records (EMRs) and patient tracking systems
- Understanding of changing reimbursement policies and third party reimbursement
- Managing the flow of the clinic to insure compliance, efficiency and patient satisfaction
- Marketing the practice in the local community
List of Typical Responsibilities For a Clinic Manager Resume
1
Responsibilities For CO Clinic Manager Resume
- Develop skills in EPIC and other related systems
- Effectively manage projects and deadlines
- Communicate effectively with patients, students, staff, faculty and administration
- Effectively analyze data and make appropriate decisions/recommendations
- Three years experience working in an ambulatory health care setting, in roles associated with patient services, medical assistant work, finance/accounting, etc
- Intermediate experience using spreadsheets (formatting and using data for analysis)
- Three to five years healthcare operations experience in a clinic setting; preferably of increasing responsibility
- Three years administrative/management experience in clinic or physician office setting required
- Strong background in manual therapy
2
Responsibilities For Clinic Manager, FNP Resume
- Strong on execution and follow through
- One year leadership experience required
- Two years Healthcare professional experience required
- Five years in a managerial or supervisory in a related position. Previous physician practice leadership experience required
- Demonstrated ability to handle stressful situations with diplomacy
- Organize and prioritize assignments
- Enthusiastic sales experience
- Clinic management experience
- UCSD Psychiatry experience
3
Responsibilities For Licensed Clinic Manager Resume
- Hospital system experience
- Valid RN Licensed required
- Ensures the effective development and implementation of benefit programs and HR policies and procedures
- Experience in managing outpatient operations in a healthcare setting
- Recent progressive clinical management practice experience
- Assisting with managing staff and training, monitoring, and coaching the performance of sales associates
- Managing key business operations including inventory, payroll, community marketing, etc
4
Responsibilities For Rockford & Greene, Iowa-clinic Manager Resume
- Manages and oversees all aspects of clinic employee management including selection, training and staffing
- Design LOB specific activities, programs and interventions and bring them to live regarding physical emotional and mental health and wellbeing
- Assists with applying member management and resolving customer service issues
- Responsible for being up-to-date and knowledgeable with regard to diagnostic and procedure coding, and how it affects reimbursement
- Develops and maintains quality assurance programs, i.e. nursing, accounting
- Serves as liaison between physicians and Clinic Administration, promoting understanding and agreement in regard to future goals
5
Responsibilities For Area Clinic Manager Resume
- Monitor cleaning of clinic by outside cleaning services
- Utilize best practices for performance management including: rounding, performance management meetings and strength interviews
- Knowledge of government regulations, billing, insurance and coding requirements
- Identify ways to support the providers in optimizing their clinic sessions
- Provide and/or coordinate service excellence training as needed for clinic sites
- Performs and oversees scheduling, recruitment and payroll
- Assists in the development of a clinic budget, utilizing administrative guidelines, appropriate benchmarks, and anticipated scope of services
- Directs, motivates, and evaluates activities of clinic employees, ensuring that clinic goals and expectations are met
- Ensure the approved process for using Trust Commerce is followed by staff and self
6
Responsibilities For Senior Clinic Manager Resume
- Observes work being performed and monitors the outcome of work
- Yearly budget prediction, follow up and reporting
- Oversee upkeep of clinic exterior, i.e. lights, landscape, parking lot
- Clinical background - RN or LVN licensure required (open to training in dialysis)
- Principles of business letter and report writing
- Electronic dental billing systems
- Schedule flexibility – Ability to work a variety of shifts consisting of Days, Evenings, Weekends
7
Responsibilities For Provider Clinic Manager WAG Days Resume
- Understand that desire to work, along with effort is a key requirement to doing a great job in this role
- Free massage and facial training services
- Knowledge of medical safety practices and requirement to evaluate existing standards and implement
- Exhibit proficiency in establishing membership and retail sales goals
- Provide leadership, training, and supervision
- Creation and maintenance of database to track current status of all required licenses, certification and required training
- Responsible for maintaining attendance records for case-management meetings
- Process travel and expense reimbursements for clinical staff utilizing SAP
- Process invoices for payment utilizing SAP (i.e. Nixon, Iron Mountain, Office Depot and all invoices payable via GSS Cardiology Clinic budget
8
Responsibilities For Cardiac Rehab Clinic Manager Resume
- Complete monthly reconciliation of activities utilizing database and SAP
- Oversee and facilitate regular staff and leadership meetings to discuss methods for improving customer service and efficient/safe operations
- Provides leadership in developing policies, procedures, standards of care and critical paths to promote positive patient outcomes
- Maintain up to date with training assignments
- Be flexible with schedule to ensure proper staffing and efficient operations
- Free training services
- Learn to respond appropriately to customer concerns
- Learn to complete patient complaint paperwork and send it back to the home office completed and in a timely
- Learn to listen for proper phone etiquette of staff and how to address if needed
9
Responsibilities For Clinic Manager FNP Resume
- Learn to monitor feedback collected and identify areas to improve customer service
- Learn how Monitor the wait times and how to conduct wait time meetings as well as how to research wait time problems. Learn how to identify problems with the wait times and what measures to implement in an effort to make sure the wait times improve
- Learn how to do top 20 account calls and W/C chart audits. Learn how to do wait time report for accounts to ensure they are being treated in a timely manner. Master skill of communication with top accounts. Learn how to support the marketing department
- Learn how to participate in and support methods of measuring customer satisfaction by reviewing patient satisfaction surveys and how to follow up on negative comments
- Respond appropriately to customer concerns
10
Responsibilities For Medical Clinic Manager Resume
- Insure proper phone etiquette of staff
- Process formal complaints in a timely manner
- Paired leader role w/ 11-17 provider FTEs
- Manages large clinic volumes and patients with complex medical histories alongside physicians, advanced practice nurses, RN’s, CMA’s and Administrative coordinators
- Manages a unique collaborative between the clinics and perioperative services to address surgical patients’ needs and prepare them for surgery
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