Clinic Supervisor Resume Sample
Carter Mohr
19200 George Port,
Los Angeles,
CA
+1 (555) 252 6145
Work Experience
Clinic Supervisor
07/2017
-
PRESENT
Dallas, TX
- Ensures patients receive quality care by reviewing documentation, making visits with staff, reviewing care plans, conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports
- Organizes orientation of new employees, outline orienting staff’s responsibilities, assess new employees progress throughout orientation, provides feedback to new employee and director
- Prepares weekly nurse’s schedule, coordinating physician services and nursing coverage based upon provider schedules and department needs. Communicates changes in schedules and assignments with staff. Assists with monitoring/minimizing overtime hours. Addresses vacation requests in a timely manner
- Acts as a Kronos time keeper including final approval of timecards in directors’ absence
- Helps clinic manager to monitor and improve clinic efficiency by managing performance of clinic, including patient volumes, staff expenses and other costs
- Ensures top notch customer service by working closely with staff to help them meet and exceed patients’ and the client’s expectations
- Supervise functional area and staff, as assigned
- Resolve staffing coverage issues on a daily basis
- Ensure clinic/practice reports are completed and processed in a timely manner
Clinic Supervisor, Wellmed
12/2014
-
05/2017
Houston, TX
- Ensure that clinic/practice accounts and invoices are accurate; expedite processing of delinquent and/or inaccurate accounts/invoices
- Ensure that clinic/practice deposit is processed and recorded on a daily basis
- Ensure patient appointments are efficiently scheduled
- Effectively respond to all patient feedback and customer service issues, maintain written log and participate in related problem solving
- Demonstrate leadership in decision-making, communications and problem solving
- Coordinate with the Clinic Administrator, Clinic Medical Director, Director of Operations and other staff to set appropriate goals for the clinic/practice
- Monitor and coach the front office staff to ensure highest quality patience care and service experience including resolving patient concerns and/or complaints
- Monitor and coach clinical staff to ensure the process to prepare patients for examination and treatment meet high quality patient care standards
- Assists front office staff with ensuring point-of-service collections are made when applicable and ensures the timeliness and accuracy of patient charge entry into the billing system
Licensed Clinic Supervisor
06/2011
-
09/2014
Detroit, MI
- Five years working in a health center setting. Experience in the supervision and evaluation of staff
- Supervision of clinic support staff, including recruitment, ongoing development, and performance evaluations
- Execution of on-boarding processes, including the establishment of consistent training in collaboration with support staff
- Development of staff morale
- Workflow evaluation and process improvement initiatives, both clinic-specific and institute-wide
- Plan and execute monthly departmental operations meetings; perform monthly 1:1 with caregivers
- Guide staff towards performance improvements based off of quarterly incentive metrics
Education
University of Mount Union
2005 - 2010
Bachelor's Degree in Health
Professional Skills
- Facilitation/coaching skills, staff supervision skills in a large group setting
- Good keyboarding skills and basic Microsoft Office skills
- Lead/supervisory experience or demonstrated leadership skills
- Good judgment, organizational skills and ability to prioritize work
- Demonstrated knowledge and skill in building a high performance work team by motivating others to do their best
- Healthcare administration experience, including 1+ year of supervisory experience
- Functional PC skills and working knowledge of MS - Word, Excel, and Outlook
How to write Clinic Supervisor Resume
Clinic Supervisor role is responsible for health, leadership, basic, software, education, reporting, training, organization, travel, credit.
To write great resume for clinic supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Clinic Supervisor Resume
The section contact information is important in your clinic supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Clinic Supervisor Resume
The section work experience is an essential part of your clinic supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous clinic supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular clinic supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Clinic Supervisor resume experience can include:
- Coordinate with Clinic Supervisor colleagues, Clinic Administrator, Clinic Medical Director, Director of Operations and other staff to set appropriate goals for the clinic/practice
- Lead/supervisory experience or demonstrated leadership skills. Professional communication and well developed interpersonal skills
- Strong preference for prior supervisory, team lead, or management experience in a medical office but not required
- Skill in developing and maintaining effective relationships with staff, Senior Management, patients, vendors, payers, public
- Experience or background in healthcare clinic work, marketing, or business related experience
- Clinic operations or healthcare experience, including one year of supervisory experience
Education on a Clinic Supervisor Resume
Make sure to make education a priority on your clinic supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your clinic supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Clinic Supervisor Resume
When listing skills on your clinic supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical clinic supervisor skills:
- Strong written and verbal communication and interpersonal skills required
- Demonstrated knowledge of analytical, organizational and time management skills
- Skill in developing and maintaining effective relationships with medical and administrative staff, patients, and the public
- Communicate effectively in oral and written English and Spanish, clearly, concisely, and accurately
- At least one year management experience in a radiology center in addition to required experience
- Two years progressive supervisory and management experience, with budgetary and line experience
List of Typical Experience For a Clinic Supervisor Resume
1
Experience For Dental Clinic Supervisor Resume
- Support Patient Centered Medical Home teams, removing barriers and promoting excellent patient care
- Utilizes nursing process to access condition and needs of patients. Prioritizes and delegates clinical intervention
- Assists Program Manager in developing and managing the budget
- Assists in monitoring and preparation of annual operating and capital budgets
- Competent in financial reimbursement, billing and collections, CPT, ICD9, ICD10 and HCPCS coding and managed care concepts
- Understand financial statements, budget planning, project planning concepts
2
Experience For Clinic Supervisor, Wellmed Resume
- Collaborates with the Residency Curriculum Coordinator to ensure proper scheduling for clinic time for the residents
- Provides help in direct service tasks when staffing is short
- Coordinates and manages use of Epic scheduling and clinical system with Uveitis division staff
- Responsible for the supervision and providing leadership to the Dental Assistants and Dental Hygienist within the dental clinic
- Oversees and assures smooth day-to-day operations of the dental clinic and procedure rooms including patient flow and delivery of patient care
- Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA
- Support marketing and promotion initiatives
- For LPN’s, current nursing license from the State of Illinois; or other certification as appropriate
3
Experience For Licensed Clinic Supervisor Resume
- Work in close collaboration with the Nursing Quality Supervisor to ensure development and competency of clinical staff
- Two or more years in a cardiology setting
- Ensure appropriate resources are provided to staff
- Develop a staffing plan that meets both customer expectations and financial constraints. Create an environment where Employee Engagement feedback facilitates positive change
- Available for immediate and timely response to barriers or obstacles to daily workflows
- Provides leadership to direct reports in the execution of work plans and long and short term goals. Implements site level infrastructure and changes to supporting processes and systems. Implements and completes site goals
- Respond to patient complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns, etc
4
Experience For Nonlicensed Clinic Supervisor Resume
- Monitor, measure, assess and improve site performance using patient satisfaction data, PHCMA reports of budgeted vs. worked hours, RVU’s reports and EPIC Reports
- Interacts and collaborates regularly with physicians/providers to provide direction and oversight of effective schedules, efficient clinic work flow and patient flow, establishing and maintaining a cooperative, relationship of trust with providers. Brings significant concerns to the Physician Chair
- Collaborates with physicians/providers to ensure consistent and appropriate processes/protocols to meet clinical needs, compliance standards and customer expectations
- Administrative responsibilities related to the daily management of operations
- Monitor and remain attentive to local and national healthcare and physician practice trends
5
Experience For Cool Sculpting Clinic Supervisor Resume
- Assure compliance with regulatory requirements of Center for Medicare/Medicaid Services (CMS), and the State of Wisconsin, health insurance industry standards and other regulatory policies as defined by the PHC Corporate Compliance oversight of PHCMA
- Demonstrate the defined ProHealth Care Leadership Attributes. Provide leadership in accordance with the outlined behaviors to achieve service excellence, organizational goals, values, regulatory compliance and fiscal responsibility
- Provide Human Resources leadership to direct reports through effective hiring, orientating, training, mentoring and coaching. Provide ongoing recognition, feedback and development, holding staff accountable for success
- Supports the residency program and education of the residents
- Assure compliance with regulatory requirements of Center for Medicare/Medicaid Services (CMS), and the State of Wisconsin, health insurance industry standards and other regulatory policies as defined by the PHC Corporate Compliance oversight of PHMG
- Clinical license and certification (Physician’s Assistant, Nurse Practitioner)
6
Experience For Clinic Supervisor Non Licensed Resume
- Implements goals, standards and objectives which directly support the strategic plan and vision of the practice
- Collaborate with service line leadership to develop and grow key services lines across specialties, providers and facilities in the region and across the state
- Orders office and medical supplies and ensures sufficient quantities are maintained at all times. Assists the Director of Operations in budget preparation and adherence
- Coordinates the efficient flow of patients within a busy environment
- Recommends, develops and implements initiative to enhance operations and maximize physician scheduling; and, assists in faculty academic activities including budgeting and credentialing Fellows, Observers, and Medical Students
7
Experience For Outpatient Clinic Supervisor Resume
- Acts proactively to trouble shoot issues; resolves and diffuses patient, physician, and staff problems and conflicts
- Monitors daily work performance and holds staff accountable to established standards
- Reconciles e-210 attendance records and conducts yearly merit reviews for staff with input from the Medical Director and other faculty members
- Responds to, resolves and diffuses patient questions and complaints
- Manages office inventory consistent with budgetary limitations
8
Experience For Clinic Supervisor Nonlicensed Resume
- Takes responsibility for the physical environment and works with JHH Facilities and Environmental Services to ensure compliance with Environmental Rounds standards and to maintain the clinic’s appearance
- Uses the SAP system to process clinic invoices and reimbursement requests in a timely manner
- Analyzes and reports on data to develop performance improvement initiatives
- Attends meetings and serves on committees related to the Uveitis division operations
- Participates and advises in personnel matters relating to the dental staff including: recruiting and selection; new hire orientation; monitor attendance; staffing plan; counseling and discipline, in-service training; performance evaluations and arranges regular staff meetings
- Ensure treatment rooms are properly maintained – clean, organized, supplies consistently replenished, proper disposal of “sharps” needle container according to established safety standards
- Organize and oversee supply purchases, equipment upgrades and operations expenses
- Resolve patient issues in accordance with policies and procedures and healthcare regulations
9
Experience For Home Care Rehab Services Clinic Supervisor Resume
- Run and analyze management utilization reports
- Assists Dental Providers in developing and maintaining Quality Assurance program as assigned including: patient x-ray log, sterile cycle log, work orders and inventory control log according to functional unit’s established standards
- Meets regularly with the Dental Providers to present clinic staff ideas and concerns
- Maintain current records of staff dental certification, x-ray, and CPR license
- Serve as dental assistant on an as needed basis
10
Experience For Clinic Supervisor Resume
- Manages and purchases dental supplies and maintains dental budget. Interacts with vendors
- Assures accurate and timely submission of Dental Assistant evaluations and other
- Evaluates stock levels of supplies and oversees repair or replacement of dental equipment
- Monitors supply use and staff use of overtime and develops suggested plan of correction where appropriate
- Establishes and monitors performance / quality improvement activities in the practice to comply with organizational expectations for providing effective care and efficient, patient-centered service. Engages staff in monitoring activities and facilitates staff selection of appropriate indicators
List of Typical Skills For a Clinic Supervisor Resume
1
Skills For Dental Clinic Supervisor Resume
- Can demonstrate operations management skills
- The position requires at least three (3) solid years of medical office experience
- Three (3) to four(4) years of medical office experience with previous experience as a supervisor or lead
- Actual experience of medical clinic experience
- Management and leadership skills, especially ability to organize and conduct meetings
- Professional communication and well developed interpersonal skills
- Work effectively with all levels of clinic staff and management
- Proven ability to prioritize tasks
- Leadership role or 3 years supervisory experience (if no clinic experience)
2
Skills For Clinic Supervisor, Wellmed Resume
- Nursing experience in behavioral health
- Skill in planning, delegating, supervising, and organization
- Skill in planning, organizing, and supervising
- Previous scheduling experience in a complex clinic setting
- Monitors staff and operational procedures to ensure patients receive an outstanding customer experience during their visit to Johns Hopkins
3
Skills For Licensed Clinic Supervisor Resume
- Experience using Electronic Medical Records (EMR)
- Clinical experience in a medical office setting is required
- Actual supervisory experience in a medical clinic or similar setting
- Leadership experience in a physician office setting needed at this time
- Experience working with significantly mentally ill populations
- Skilled in interviewing techniques and principles
- Complex clinic setting with lead or supervisory experience
- Coach and provide feedback to front office staff to ensure highest quality patience care and service experience
- Related experience in a clinic setting or healthcare setting
4
Skills For Nonlicensed Clinic Supervisor Resume
- Demonstrate creative solution based problem solving with a commitment to placing the team’s needs first
- Three years experience in ambulatory authorization/registration setting required
- Experience with Epic, Windows, and Excel-based software
- Leadership experience in a specialty care clinic environment
- Three to five years progressively more responsible work experience in a health care office environment
- One (1) year of lead or supervisory experience in a healthcare environment
5
Skills For Cool Sculpting Clinic Supervisor Resume
- Leadership experience in the specific centralized service area
- Supervisory or leadership experience
- Three (3) to four(4) years of medical office experience as a supervisor or lead
- Supervisory experience
- Recent adult and/or pediatric primary care experience
- Demonstrated ability to travel in a timely manner to sites not well served by public transportation
- Strong clinical knowledge essential to discipline
- Previous experience in Behavioral Health with Joint Commission Behavioral Health and Ohio Department of Mental Health required
6
Skills For Clinic Supervisor Non Licensed Resume
- Two years of lead or supervisory experience in a healthcare environment
- Valid Tennessee RN or LPN license
- Clinic practice experience
- Oversees and monitors patient flow, ensuring that it occurs in an efficient, cost-effective manner, Researches and responds timely to patient complaints
- Communicates with physicians to ensure excellent patient service and work flow
- Works with Physicians and staff to create optimal patient experience within their center with a focus on customer service
- Working knowledge of community clinic/health center operations
- Responsible for hiring, training, supervising, disciplining and developing service personnel and technicians
- Manage weekly clinical and support schedules for all locations, arranging staffing needs to meet department demands
7
Skills For Outpatient Clinic Supervisor Resume
- Assist the Clinical Manager in developing the educational needs of the clinics and cross-training of staff
- Monitor housekeeping and stocking of clinic areas
- Works with billing office to resolve complex billing issues
- Interviews and selects candidates. Provides training or delegates training for new hires. Ensures proper policies and procedures are reviewed and utilized
- Responsible for scheduling the front office and clinical staff
- Ensure clinical equipment in working order and order supplies or repair as necessary
- Assist in reviewing department policies and procedures
8
Skills For Clinic Supervisor Nonlicensed Resume
- Completion of an accredited Registered Nurse or Licensed Practical Nursing Program
- Participates in work group/committees charged with improving patient access processes, procedures and outcomes
- Knowledge of patient flow, lean process improvement, billing, referrals, and authorizations knowledge
- Knowledge of the specific practice the applicant is requesting
- Knowledge of occupational health; handling of hazards and safety principles and practices
- Knowledge of budgeting techniques and principles
- Be responsible for training staff on new work flows to improve efficiency for the patient and the system
9
Skills For Home Care Rehab Services Clinic Supervisor Resume
- Works with physicians to create and maintain efficient templates and minimize scheduling gaps
- Assist with planning of study set up, as needed
- Participates in hiring and termination procedures
- Establishes staffing patterns with physician schedules
- Visible and present daily rounding for facilitation of patient flow as well as patient and provider satisfaction
- Trains/orients, and supervises departmental personnel. Responsible for work assignment and daily operations
- Resolves problems to ensure compliance with regulations and standards
- Conducts staff meetings regularly
- Oversee the selection, supervision and evaluation of staff according to organizational policies, procedures and protocols. Initiate/implement disciplinary actions as required. Ensure all staff are in compliance with applicable licensure and accreditation standards
10
Skills For Clinic Supervisor Resume
- Lead department performance improvement activities to ensure the development and implementation of processes that support quality patient care and effective work performance. Keep the Manager informed of department operations, issues and the status of special projects
- Promote high levels of satisfaction with patients, providers and staff, by proactively addressing concerns through meaningful measures and interventions. Develop and nurture in staff a sense of shared ownership of patient satisfaction
- Oversee training, educational functions and programs
- Oversee the reception, scheduling, and charge entry functions of the clinic
- Oversee training and education functions
- Ensure the functions performed are in accordance with company policies and procedures and complies with federal and state regulations
List of Typical Responsibilities For a Clinic Supervisor Resume
1
Responsibilities For Dental Clinic Supervisor Resume
- Demonstrated skill in facilitating and managing change
- A combination of college level health care management course work and 2-3 years experience in a progressive leadership role in a clinic setting
- Play an active role in the development and implementation of Quality within his/her area of responsibility
- Ensure that appropriate training programs are in place so that all personnel under his/her supervision are adequately and properly trained for their job requirements
- Ensures that the CRF product meets the customer expectations
2
Responsibilities For Clinic Supervisor, Wellmed Resume
- Keep management up to date on all aspects of his/her job and initiate improvements
- Manage his/her area so as to meet the budgeted standard of performance
- Updates or creates SOPs/P&Ps germane to their area of expertise
- Schedules staff as appropriate for clinic requirements
- Monitors daily work performance and holds staff accountable to established standards. Reconciles e-210 attendance records and conducts yearly merit reviews for staff with input from the Medical Director and other faculty members
- Works with physicians to create and maintain efficient templates and minimize scheduling gaps. Responds to, resolves and diffuses patient questions and complaints. Works with billing office to resolve complex billing issues
- Analyzes and reports on data to develop performance improvement initiatives. Ensures clinic’s practices and processes are in compliance with Johns Hopkins policies and any accrediting organization requirements (The Joint Commission)
- Attends meetings and serves on committees related to the Uveitis division operations. Coordinates and manages use of Epic scheduling and clinical system with Uveitis division staff
- Continuously assesses problem areas, recommends/participates in training, and provides detailed instruction/policy on improved methods for scheduling to enhance the through put of patients and improve the accuracy of information in order to produce cleaner encounters and improved billing outcomes
3
Responsibilities For Licensed Clinic Supervisor Resume
- Assists in meeting financial targets to increase productivity/revenue and reduce overall costs
- Trains, coaches, and evaluates assigned staff
- Applies progressive discipline when appropriate
- Assures practice goals are in compliance with JCAHO standards and other regulatory agencies. Analyzes effectiveness and efficiency of services and implements changes to systems to enhance results and achieve an environment of continuous performance improvement
- Supports quality improvement initiatives. Monitors clinical quality indicators and coding indicators. Ensures timely submission of data. Educates providers and associates on quality measures
- Manages daily operations at the Practice site and coordinates work activities and schedules to maximize total Practice potential
- Administers clinic policies and procedures in a consistent and timely manner and is consistent with OrthoCarolina mission, vision and values
- Works efficiently with other Supervisors and Team Leads within site
4
Responsibilities For Nonlicensed Clinic Supervisor Resume
- Develops, fosters and supports a team-oriented environment which promotes and improves quality throughout the organization
- Identifies and resolves work problems to ensure quality patient care
- Assures that appropriate/adequate staff is maintained in all areas of the practice
- Works with other Practice Sites to share staff for coverage to minimize OT and PRN utilization
- Coordinates with Human Resources and department managers/leads for recruiting, hiring, orientating, training, evaluating and disciplining, when necessary, of Practice personnel
- Enhances employee morale through activities that foster a spirit of engagement, accountability and teamwork within the Practice that foster a sense of being a part of the OrthoCarolina family
5
Responsibilities For Cool Sculpting Clinic Supervisor Resume
- Complete annual reviews for staff
- Approval all vacation and sick requests and coordinate vacation schedules among the PSC/CMAs. Ensure compliance with HR issues, i.e. E210 Compliance, Weather Emergency Responsibilities, HIPPA Certifications, EPIC Recertification, etc
- Review required staff licenses and certification on an annual basis
- Sign off on staff e210s
- Knowledge of health care environment, medical office policies, procedures, and human resource management practices
- Level of knowledge equivalent to that acquired through completion of at least one year of Business College or advanced secretarial, medical terminology, or office management training
- Working knowledge of Microsoft Office applications, including Excel. Knowledge of office management techniques and practices
6
Responsibilities For Clinic Supervisor Non Licensed Resume
- Familiar with Electrical medical records
- Intermediate Level of proficiency
- Knowledge of organizational policies and procedures and ability to apply principles to solve everyday problems in a variety of situations
- Current certification from the State of Washington as a Medical Assistant (MA-C)
- Current MA-C Certification with the Washington State Department of Health
- Current Medical Assistant Certification with the State of Washington
7
Responsibilities For Outpatient Clinic Supervisor Resume
- Clinical experience in an ambulatory or inpatient care setting including two years of supervisory or leadership experience in a clinical setting. Proven leadership and team development skills
- Excellent communication skills. Ability to multi-task on an ongoing basis. Good organization and prioritization skills. Proven EMR skills. Understands service recovery
- BA/BS in Health Care or Mgmt Related field
- Knowledge of EMR and performance management. Knowledge of clinic policies and procedures
- Knowledge of ambulatory care, basic clinic procedures, schedule management, and registration and use of electronic medical record, patient flow, lean process improvement, billing, referrals and authorizations
- Knowledge of ambulatory care, basic clinic procedures, and schedule management
- Extensive knowledge of the healthcare environment, medical office policies and procedures and human resource management practices
8
Responsibilities For Clinic Supervisor Nonlicensed Resume
- Healthcare management college level coursework
- Health care management college level coursework
- Medical Assistant Certification with the State of Washington
- Knowledge of ambulatory care, basic clinic procedures, schedule management, and registration
- Knowledge of clinical and operational processes and support staff licensure and certification and scope of practice concepts
9
Responsibilities For Home Care Rehab Services Clinic Supervisor Resume
- Extensive knowledge of the health care environment, medical office policies and procedures and human resource management practices
- Demonstrated knowledge and skill in personnel supervision and management techniques and principles; this includes the demonstrated ability to set and communicate goals, hold people accountable and give useful feedback
- Knowledge of program development and evaluation techniques and principles
- Demonstrated knowledge, skills and/or experience with developing, implementing and/or evaluating policies and programs that lead to eliminating health disparities among racial, ethnic and other diverse populations
- Demonstrated knowledge and understanding of the effects of institutional policies and practices that impact the development and retention of a diverse workforce
- Healthcare experience
- Current CPR/BLS for Healthcare Providers
- CPR certification required upon hire or within 60 days of hire
10
Responsibilities For Clinic Supervisor Resume
- Knowledgeable of required EMR and PC software to perform tasks
- Knowledge of electronic medical systems
- Mastery of electronic medical systems
- Knowledge of management policies and procedures
- Physician master schedule management
- Oversee and develop clinical staff
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