Collection Manager Resume Sample
Francesco Stiedemann
6397 Gleichner Drive,
Houston,
TX
+1 (555) 231 6789
Work Experience
Collection Manager
08/2017
-
PRESENT
Los Angeles, CA
- Experience within the credit and collections function
- Trains and educates ISAF personnel on Collection Management and the functions and use of JDISS CMMA products
- Develops and maintains CMMA training material and documentation
- Works with JDISS JPO Help Desk to resolve customer trouble tickets
- Provides CMMA demonstrations to commands/organizations within CENTCOM
- Maintains a thorough understanding of JDISS CMMA functions
- Performs on-going requirements analysis, identifies and maintains awareness of customer collection management issues, and reports to supported organizations and JDISS chain of command to foster collaboration
Credit & Collection Manager
06/2010
-
04/2017
San Francisco, CA
- Acts as a liaison between customer and JDISS JPO
- Coordinates remote site support in accordance with JDISS JPO and customer standards including periodic rotations to site
- Helps model site IT infrastructure
- Coordinates use of site as a CMMA baseline test bed
- Adheres to DoD directives and policy (vaccinations, training, use of protective gear) for travel to site
- Provide leadership through developing and training employees
- Manage team by hiring/on-boarding and performance management
- Observe and review employee interactions with customers to ensure all policies and regulations are being adhered to by
- Create and deliver regular reporting of the collections department’s progress and statics
AR & Collection Manager
04/2007
-
03/2010
New York, NY
- Present to management and their department on a weekly and monthly basis to highlight trends or achievements
- Minimize the company’s financial losses
- Work closely with management to teach and install the discipline of execution through daily /weekly reviews of prior day’s productivity and how it relates to dollars collected
- Strong analytical skills, innovative in defining key performance indicators, designing workflows and leading in a continuous improvement environment
- Provide leadership by strong focus on people developing skills, using coaching, mentoring, functionally aligned scorecard and feedback sessions, and de development of skills crucial to get success
- Maximize Accounts Receivable’ Collection with activities such as analysis of past due invoices, payments trends, resolution of disputed invoices
- Minimize Bad Debit’ Risk maintaining contact with customers and applying trade and credit policies
Education
Palm Beach Atlantic University
2002 - 2007
Bachelor's Degree in Finance
Professional Skills
- Excellent customer service skills and experience leadership skills
- Your demonstrated strong project management skills
- Demonstrated strong skills on following competencies: Dealing with Ambiguity, Customer Focus, Functional/Technical
- Strong analytical skills, innovative in defining key performance indicators, designing workflows and leading in a
- Your demonstrated enthusiasm and skill for leading and effectively managing organizational change
- Strong PC skills and well organized ability to handle multiple projects and assignments
- Skills needed to communicate effectively both orally and in writing
How to write Collection Manager Resume
Collection Manager role is responsible for modeling, credit, languages, excel, collections, retail, finance, training, integration, security.
To write great resume for collection manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collection Manager Resume
The section contact information is important in your collection manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collection Manager Resume
The section work experience is an essential part of your collection manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collection manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collection manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collection Manager resume experience can include:
- Excellent customer service orientation and skills
- Computer skills with a strong knowledge of excel
- Sharp judgment and Good communication skills
- The contractor shall provide personnel with skills and knowledge to support ISR Assessments
- Manage unit collection effectively
- Your leadership and role modeling skills
Education on a Collection Manager Resume
Make sure to make education a priority on your collection manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collection manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collection Manager Resume
When listing skills on your collection manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collection manager skills:
- Effective oral and written communication skills; solid knowledge on commercial credit and collection law
- 1) Good analytical skills
- Experience developing and delivering formal training. Curriculum development / instruction. experience
- Motivates and develops skills of subordinates through a combination of goal-setting, delegation, training, coaching, and performance review
- Experience as an All-Source CRM (meaning experience in 2 or more than one of INTs above. preferably GEOINT, SIGINT or HUMINT)
- Proficiency in accounting skills
List of Typical Experience For a Collection Manager Resume
1
Experience For Credit & Collection Manager Resume
- Significant proven experience in collections, accounts receivables or related area
- Experience in Merchandising, Buying or Design team in a Fashion brand
- Experience with supporting cross-access geolocation activities
- Experience in performing collection management tasks
- Experience of managing others
2
Experience For Zonal Collection Manager Resume
- Or more of experience working as Collection Manager or similar senior level position
- Experience in managing a team
- Work closely with management to teach and install the discipline of execution through daily /weekly reviews of prior
- Related collection and/or credit experience in the field required
- Creates a shared vision with Management and Senior leadership and demonstrates the ability to articulate it clearly
3
Experience For AR & Collection Manager Resume
- Ensures the effective use of auto-dialer and CACS
- Ensures that the Collection Reps use the systems correctly to maximize effectiveness and maintain accuracy
- Experience with all–source analysis or in a HUMINT collection support role in the intelligence community
- Credit and collection experience
- Effective management use and enhancement of systems designed for collections to maximize productivity and management of workflow
- Knowledge and experience with Mapics, Oracle, Khalix - Encore, Monarch, and other programs required
- Proven ability to think and react on your feet
- Providing on-site and off-site Collection Management user training to ISAF personnel-Developing written documentation in support of CMMA training initiatives
4
Experience For Iberia Credits & Collection Manager Resume
- Developing ISR Collection Strategies, developing and submitting Collection Requirements (CRs),
- Providing quality control, data analysis, and reporting for the research team
- Performing short, medium, and long range ISR planning, and
- Submitting travel requests, trip reports, student rosters, and training feedback forms to JDISS JPO
- Directing progression of collection survey across three research libraries
- Contacting customers (peer-to-peer: calls, visits)
- Turning accounts over to an outside Collections Agency or local solicitor after x days of collection efforts and amount greater than x days
5
Experience For Data Collection Manager Resume
- Implementing leverage in liason with Business
- Supervising daily cash receipts allocation process
- Working with JDISS Operations personnel to resolve customer trouble tickets
- Providing CMMA demonstrations to commands/organizations within CENTCOM
- Planning Tool for Resource Integration,
- Understanding, yet persuasive and decisive when dealing with others in the organization
6
Experience For Pccm-collection Manager Resume
- Create reporting of invoicing totals/aging totals/cash receipts/invoice adjustment
- Conduct research and recommend improvements to current procedures and methods for collecting and analyzing data on current production
- Capable of creating amazing relationships with our partner’s top management and Sr. Leaders
- Account Reconciliations and debugging with customers
- Lead the Collections Department to meet or exceed corporate goals for eliminating delinquency
7
Experience For All Source Intel Collection Manager Resume
- Management Purchase Orders & Billing’ Systems (GLOBAL VISTA)
- Be willing to work under pressure with reasonable travel required
- Possesses an in-depth understanding of Collection Management concepts
- Make recommendations to improve quality of invoicing and collection procedure
- Support the General Ledger Team during month end close
- Assist in survey planning, evaluation, and refinement of survey design and procedures
- Business Development - Identify and pursue business opportunities for the Company and data users while communicating efforts to supervisor and team
8
Experience For Consumer Bank Collection Manager Resume
- Assists in handling special projects
- Assists in the training and development of all NSC management personnel
- Maintains collection aids to ensure they are current, and are being administered properly within GCS guidelines at all times
- Leverage (stop working) in liaison with BA management
- Collection team lead, leading a team of 5 accountants
- Challenge the status quo and championing new ideas
- Collection team lead, leading a team of accountants
- Monitor the trend of the credit portfolio producing relevant reports
9
Experience For Collection Manager, Unh Insect Collection Resume
- Manage the back-office processes overseeing a wide range of operational activities in the collection and recovery areas
- Create and maintain an adequate report and monitoring system
- Maintain cognizance of all DoD HUMINT system capabilities, limitations, and reporting from supported collection platforms
- Coordinate intelligence requirements for DIA and USFK customers utilizing requirements management
- Attend and serve as collection requirements management SME on working groups, conferences and briefings
- Observe the stage to ensure advisors follow the Sephora style of selling and service
- Make touch bases interactive and fun while presenting the financial overview of the business ("big picture")
- Ensure maintenance standards and presentations standards. Assign tasks to cast members to maintain maximum productivity during down time
10
Experience For Latam C&C Cluster Collection Manager Resume
- Desire to build something great
- Manage fund structure and reporting in the ILS (integrated library system)
- Knowledge of high volume collections, credit authorization, and billing procedures
- Multi-Media Messaging (M3),
- Communicate and Apply Sales & Credit and Collection’ Policies of the Company
- Maintain strategic relationship with customers internal & external
- Purchase Orders terms’ review in order to release them by System
- Meet any other activity assigned by your supervisor or special requirements from management or company
- Serve as Account Services subject matter expert (SME) on collection related projects
List of Typical Skills For a Collection Manager Resume
1
Skills For Credit & Collection Manager Resume
- Written and verbal communication skills in the following languages is an advantage: Portuguese, French, Arabic
- Your great listening skills
- Planning Tool for Resource Integration, Synchronization, and Management (PRISM), GIMS, CRATE, or similar systems experience required
- Subcontractor Relations - Assist in cultivating subcontractor relationships by maintaining strong positive communication with independent contractors
- Experience using any of the following systems HOT-R, CHROME, NSRP, RIGHTMS, GIMS or OSCAR
- MT raining/teaching experience
- Supervise and evaluate staff; set priorities and goals; design and monitor workflow; and provide leadership through training and coaching of staff
- Experience performing Collection Requirements Management (CRM)
- Experience developing ISR Plans / Strategy on the COCOM or National level
2
Skills For Zonal Collection Manager Resume
- Experience developing ISR Assessments
- Systems Experience with Planning Tool for Resource Integration, Synchronization, and Management (PRISM), GIMS, Google Earth, CRATE, and other related CM tools
- Experience of supervisory responsibilities on special projects concerning Collections
- Experience in collecting, accounts receivable or a related area
- Self-start and exercise good judgment and decision making
- Directly relevant experience
- Collection Operations Management (COM) experience
3
Skills For AR & Collection Manager Resume
- Collection Management Experience in one of the ISR/CM disciplines (CRM, COM, Plans or Assessments)
- Demonstrate ability to satisfactorily monitor collection results and to analyze these results in relationship to collection methods
- Demonstrate above average ability to determine collection problems and to find solutions to ensure productivity
- Planning, evaluating, implementing and continually improving all aspects of Collections functionality and process
- Managing and developing the designers' team, facilitating information sharing and teamwork, sense of ownership and team and individual empowerment
4
Skills For Iberia Credits & Collection Manager Resume
- Overseeing the collection efforts made at Local level, including dunning procedures & follow-up
- Planning and coordinating the design studio activities, ensuring deadlines are met
- Checking of Invoices raised by DCA and tracking for timely payment to DCA’s
- Monitoring needs of and requesting resources for team members
- Reporting team progress and managing change to project design with team as needed to meet survey goals
- Planning - Work with supervisor to develop long-term (roadmap), mid-term (projects), and short-term (huddles) planning strategies and tasks
- Reviewing and analysing customer risk profiles
- Creating and executing collection plans in co-operation with Business
5
Skills For Data Collection Manager Resume
- Qualifying collection activities taken and driving the process
- Reviewing and analysing of customer risk profiles
- Creating and executing collection plan in liaison with Business
- Contacting customers (peer-to-peer: calls, visits), negotiating payment plans
- Hiring and managing members of the team
- Assisting in formulating specific collection objectives and achievements
- Providing Weekly Activity Report (WAR) input to JDISS JPO Training Services Lead
- Identifying and maintaining awareness of collection management issues identified by ISAF and JDISS JPO customers
- Participating to meetings with other functions (Merchandising, Retail, Wholesale, Product Management) and follows up
6
Skills For Pccm-collection Manager Resume
- Following up on the collection development, seeking the balance among sophistication, production time/costs and quality
- Advising team members on preservation issues for survey purposes as needed
- Collaborating with other members of the Collection Management Program on a wide array of tasks as needed
- Maintaining proficiency on JDISS Collection Mission Management Applications
- Working knowledge of third party payer regulations
7
Skills For All Source Intel Collection Manager Resume
- Responsible for the management, monitoring, trending and forecasting of past due loans, preventing and recovering charge offs
- Participate in committees and working groups concerned with developing ISR planning and CONOP development
- Manage and control the cost for collection process maximizing the recovery and controlling/reducing cost on relevant activities
- Responsible for building and maintaining a capable and well-trained staff of employees
- Assists with administrative functions, office planning, file assignments, setting collection goals, and expense control
- People management: Monitor the Performance Appraisals process; deliver disciplinary actions, coaching, performance improvement plans, rewarding, and others
- Assist in determining staffing requirements, among others
- Performs Quality Review of Collection staff to ensure appropriate follow up is occurring to resolve outstanding accounts receivable
8
Skills For Consumer Bank Collection Manager Resume
- Oversee and manage process to review and approve credit applications for new and existing customers, establishing credit limits and terms
- Fluent in English: writing and speaking
- Be willing to travel in country via military air and land transport
- 1) Sound knowledge of policies / lending frameworks followed for retail products
- Project Managers who are running material accounts receivable
- Counterintelligence and HUMINT Requirements-Reporting and Operational Management Environment (CHROM E),
- Utilize ISR to develop targets for lethal and non-lethal operations in support of the targeting process
- Conduct planning, coordination, and evaluation of joint SOF ISR Operations
9
Skills For Collection Manager, Unh Insect Collection Resume
- Enthusiasm in embracing continuous process improvement
- Ensure the DCA complies with Bank’s Outsourcing requirement
- Capacity planning for DCA’s from time to time
- Provides leadership and coaching to a team specific to risk and collection initiatives
- Responsibilities include utilizing ISR systems (PRISM, GIMS, CRATE, etc.) to manage ISR collections operations
10
Skills For Latam C&C Cluster Collection Manager Resume
- Monitor and review but not limited to the collector productivity reports, Cerner reports, aging reports, and high dollar accounts
- Monitors collection metrics, including dialer performance, delinquency percentage and cure rates
- Approves extensions and rewrites on retail installment contracts and leases per Operating Authority Limits
- Provides assistance in resolving title and Insurance deficiencies
- Approves and controls collection-related expenses; ensuring that expenses are necessary and reasonable
- Sets challenging objectives, ensure objectives are achieved, recognizes accomplishments
List of Typical Responsibilities For a Collection Manager Resume
1
Responsibilities For Credit & Collection Manager Resume
- Skills needed to function effectively, independently and when needed in an urgent and expedient manner
- Good organizational, administrative and written/verbal communication skills
- Excellent computer skills. Knowledge of Microsoft Word and Excel
- Skills needed to organize, prioritize, and complete work assignments
- Experience with Flight Control / Flight Enterprise Experience with PSAS
- Ability and skills needed to plan and direct the work of personnel
2
Responsibilities For Zonal Collection Manager Resume
- Guest relations, customer service and interpersonal skills required
- Prior supervisory/management experience with a team of 5+
- Use your change management skills to engage staff and lead them through changes in the work
- Developing ISR Assessments to include Measures of Performance (MoP) and Measures of Effectiveness (MoE)
- Five to eight years collections experience, preferably in the financial services industry
- Two to five years management experience in a results-oriented environment
- Demonstrated knowledge of best practices for collection storage and risk management
- Experience with collection surveys highly desirable
3
Responsibilities For AR & Collection Manager Resume
- Experience in related role
- Work with staff to prioritize, streamline and improve processes to make the most efficient use of staff time
- Recent collections experience with First Party and Third Party collections
- Upervisory/management experience required
- Your strong self-awareness
4
Responsibilities For Iberia Credits & Collection Manager Resume
- Training government and military personnel on the development of ISR Strategies and Collection Requirements is also a key facet of these positions
- Submitting travel requests, trip reports, after action reports, lesson’s learned, and Weekly Activity Report (WAR) input to JDISS OPS is required
- Documentation - Create, modify, and maintain documentation including planning, legal, and process documentation
- Success in managing multiple teams of people through training and performance management
- Product Delivery - Organize, package, and oversee the delivery of geospatial data products including web-based storage mechanisms and softcopy deliveries
- Recommends the number of employees for proper staffing
- Administers special collection training programs
- Responsible of the cash flow projection (debtors) with a direct impact in the Cash Conversion and Average Working Capital
5
Responsibilities For Data Collection Manager Resume
- Respond to customer inquiries on collection efforts
- Be able to travel where necessary
- Ensure the associate schedules accommodate client appointments and forecasted traffic based on guests’ needs and requests
- Work closely with third-party finance partners on the collection of financed receivables, and the administration of various aspects of Club Car’s finance programs
- Responsible for the overall A/R performance for all accounts within the manager’s team. Act as key escalation point for any issues team members are unable to resolve on their own
6
Responsibilities For Pccm-collection Manager Resume
- With no guidance, interfaces with stakeholders and coordinates actions
- Contributes substantive content to the review, development, implementation, and management of collection strategies
- Contractor personnel shall maintain working knowledge on Collection Requirements Management systems as follows: Microsoft products (PowerPoint, Word, Excel, Access) GEOINT Information Management Services (GIMS) Planning Tool for Resource Integration Synchronization and Management (PRISM) National SIGINT Requirements Process (NSRP)
- Accountable for setting and attaining department’s business goals and metrics, through the development of strategies that meet the established objectives defined by the Credit Operations Manager
- Select and monitor all services provided by third-party vendors ensuring high standards of service, cost savings and compliance with Citigroup’s Vendor Management policy
- Provide personnel with skills and knowledge to support ISR Assessments
- Review customer’s settlement proposal when raised by the DCA
- Participate in effectively managing collection/risk activities, planning of long range collection efforts, and facilitate joint collection efforts across company boundaries to protect assets
- Provide detailed reports to counsel on all risk related initiatives to outline the best possible solutions
7
Responsibilities For All Source Intel Collection Manager Resume
- Communicate all risk related issues to appropriate parties in a timely and efficient manner
- Monitor compliance and adherence to corporate collection policy
- Execute all activities necessary to collect and liquidate all repossessed inventory
- Execute recovery actions relating to all legal actions against customers including replevins, court appearances, and any other self help methods necessary to protect collateral
- Work with local, state and federal authorities, whenever possible, to assist in the collection/investigation efforts of dealers
- Coordinate release of customer orders with the sales and the logistic teams
- Set up reports and analyze results to improve and optimize collection efforts
- Ensure timely cash collections from wholesale partners
8
Responsibilities For Consumer Bank Collection Manager Resume
- Work with the internal and external auditors to ensure adherence to internal policies and SOX controls
- Project Management (Budget and Schedule) - Assist supervisor with scheduling and budgeting for data collection efforts and ensure that project deadlines and budgets are met
- Research Design - Design, develop, and revise mobile collection forms for use in a wide variety of data collection projects
- Project Management (Subcontractor Acquisition) - Communicate, negotiate, and train Company independent contractors in preparation for data collection projects
- Project Management (Quality Assurance) - Review and assess data quality during and after data collection efforts and provide feedback and guidance to subcontractors to ensure data quality and integrity
- Professional Development - Continue to pursue areas of education and professional development necessary to maintain currency and execute best practices in the performance of your role. Monitor technological advances in tradecraft and business opportunities to ensure the Company maintains an edge and leadership posture
- Testing and Internal Requirements - Develop, document, and communicate mobile data collection platform bugs, feature requests, and requirements critical to the success of the Company data collection projects
9
Responsibilities For Collection Manager, Unh Insect Collection Resume
- Utilities and Modification Development - Identify shortcomings and opportunities for streamlining data collection efforts and implement modifications, ancillary applications, and scripting to improve internal processes
- Marketing - Contribute to corporate marketing and promotional activities by developing marketing-focused white paper, case studies, blogs, research papers, graphics demonstrations, prototype concepts, conference presentations, can conceptual solutions that lead to business development efforts
- Understanding and proficient use of multiple means of communication mediums
- Comfortable with cross-cultural communications
- Utilize a combination of formal training and independent learning to develop and maintain subject matter expertise on current and looming country- and region-specific issues and/or transnational issues
- Oversees the efficient operation of the collection floor
- Oversees the indoctrination of new employees
10
Responsibilities For Latam C&C Cluster Collection Manager Resume
- Interviews and selects new employees
- Ensures compliance with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection Laws Statement, the Collection Excellence Program and the Compliance Test
- Maintains the discipline of employees on the floor; supervises the proper application of GCS policies and procedures
- Prepares work schedules for the NSC
- Reviews deficiencies with Trainer or Assistant Manager to determine the employee’s progress
- Reviews productivity for all Collectors with the respective Assistant Manager
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