Admissions Manager Resume Sample
Nathen Hagenes
5226 Towne Plains,
Dallas,
TX
+1 (555) 304 1611
Work Experience
Admissions Manager
01/2018
-
PRESENT
Detroit, MI
- Ensure all new student inquiries and applications are accurately entered into the University’s Student Information System in a timely manner
- Partner with other departments as necessary to finalize enrollment process, including SAS, SFS, Academics, and the University Registrar’s Office
- Partner with other departments as necessary to finalize enrollment process, including Student Account Services, Student Financial Services, Academics, and the University Registrar’s Office
- Provides department leadership in collaboration with of the Director of Clinical Services and contributes to clinical leadership of the facility
- Referral and disposition responsibilities
- Experience of managing an admissions/ticketing department or a large operational department
- Experience working with Accesso and Galaxy Admissions ticketing system would be beneficial
- We are looking for someone with excellent customer service skills, as well as superior verbal and written communication skills
- Keen mind, excellent negotiator with a strong work ethic; has high energy and is committed team player with excellent leadership capabilities
Student Admissions Manager
09/2014
-
08/2017
Boston, MA
- Train and develop subordinates
- The ability to stay organized, easily multi-task and prioritize with ease
- Displays public support and pride in company initiatives, assists others in seeing the positive aspects of a new initiative and is seen by other members of team as a positive influence
- Desire for meaningful work and mission orientation
- Utilize critical thinking and problem solving skills
- Education in management is desirable
- Call Center and ticketing experience at a visitor attraction is required
Regional Admissions Manager
09/2009
-
06/2014
Boston, MA
- Daily interaction with customers and demonstrated customer service excellence
- Advanced knowledge and capabilities with the Gateway ticketing system
- Strong management experience required
- Developed cash handling skills and experience required
- Schedule, track and coach the team’s follow-through with potential and existing students
- Collaborate with Regional Admissions Specialist to monitor programs to ensure planned new student targets for 100% virtual students are met
- Mentor with Regional Admissions Specialist to gain knowledge on how to effectively coach, train, motivate, and lead a successful Admissions team
Education
University of Central Florida - Palm Bay Campus
2004 - 2009
Bachelor's Degree in Business Administration
Professional Skills
- Proven organizational skills, time-management skills and problem-solving ability
- Strong speaking, communication, interpersonal and relationship building skills
- Excellent negotiation, organization, problem-solving, decision making and communication skills also required
- An effective communicator at all levels with strong oral, written and persuasive skills
- Outstanding communication skills and ability to influence others internally and externally
- Exceptional closing skills while still remaining welcome, understanding, and empathetic
- Proven ability to lead projects to a successful conclusion and experience of managing change
How to write Admissions Manager Resume
Admissions Manager role is responsible for database, software, microsoft, mainframe, training, recruiting, auditing, oncology, reporting, insurance.
To write great resume for admissions manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Admissions Manager Resume
The section contact information is important in your admissions manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Admissions Manager Resume
The section work experience is an essential part of your admissions manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous admissions manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular admissions manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Admissions Manager resume experience can include:
- Proven experience in consultative sales or recruiting
- Effectively manage assigned marketing budget
- Mentor with Director of Admissions to gain knowledge on how to effectively coach, train, motivate, and lead a successful Admissions team
- Valid driver’s license required for travel to recruitment events
- Developing, maintaining and implementing admissions policies, procedures and systems
- Maintaining, organizing and managing all communications with applicants
Education on an Admissions Manager Resume
Make sure to make education a priority on your admissions manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your admissions manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Admissions Manager Resume
When listing skills on your admissions manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical admissions manager skills:
- People management experience ideal, with strong results both in the metrics and professional development of direct reports
- Increasingly responsible experience managing a sales effort, especially selling intangible products
- Driven by meeting numbers and has experience exceeding quotas
- Lead the Admissions team in its goal of delivering unique, memorable, and rewarding experiences to all our guests
- Experience in the healthcare industry, including two years in a hospice program
- Hire, train, motivate and lead an effective Admissions team
List of Typical Experience For an Admissions Manager Resume
1
Experience For Student Admissions Manager Resume
- Utilizing excellent written, oral and interpersonal skills to develop a rapport with prospective students and the community
- Abides by and demonstrates the company’s Mission, Vision, and Values through both behavior and job performance on a day-today basis
- Monitoring and maintaining waiting lists
- Ongoing communication with Admissions staff including the Medicaid Coordinator
- Scheduling and conducting tours of the facility
- Monitoring/purchasing office supplies
- Logging and dispositioning of PRI's
2
Experience For Regional Admissions Manager, West Resume
- Acting as a representative of the College and presenting a highly professional image and demeanor
- Having proactive orientation and taking initiative to develop new opportunities and relationships for the aforementioned groups
- Being part of the CMS Management rotas to cover critical market hours and project releases. This includes covering 0630 on site and remote off site 1800-2200
- Answering a high volume of phone calls
- Maintaining MS Excel spreadsheets
3
Experience For Regional Admissions Manager Resume
- Distributing completed admissions paperwork to interdisciplinary team members, both written and computerized
- Maintaining resident files and their entry into the computer database
- Serving as the primary contact and educational liaison between CGS and community colleges, local businesses, and the community
- Reporting directly to the Director of the College of General Studies
- Representing the team at internal committees , particularly in regard to the role of the Admissions function
- Reporting to CMS Management; and
4
Experience For Regional Admissions Manager, Northeast Resume
- Working knowledge of international secondary education systems
- Initiates contacts with and pursues contact with standby list members with the goal of reoccupying available Continuing Care units
- Notifies the physician, Director of Nursing, and Administrator of any medically complex resident seeking admission
- Technology Tools Training (including CRM system)
- Kempsville Center for Behavioral Health is a challenging and rewarding work environment
- Confidence pitching to in both 1:1 and 1:many situations
- Coordinates and supervises the outreach efforts and networking inside and outside the community
5
Experience For Hospice Admissions Manager Resume
- Oversees all aspects of the move-in process for Continuing Care (insurance verification, paperwork distribution, room turnover, etc)
- Implement admissions orientation/training
- Trains admissions producers on enrollment agreement process to ensure we’re compliant with local regulations
- 6+ months in an Admissions Producer role internally
- The ability to think on your feet, try new approaches, and bounce back when things don’t go your way
- Tie an individual’s wants and needs into a logical solution
6
Experience For Admissions Manager Ptmba Resume
- Development of relationships with referral sources
- Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them
- Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates
- Oversees, directs and supervises field staff assigned in assisting with pre-screening process
- Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate
7
Experience For Partner Admissions Manager Resume
- Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company’s services, interprets potential reimbursement options, and negotiates reimbursement levels with third party payer
- Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case
- Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available
- Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals
- Participates in performance improvement activities. Ensures the collection of data for improvement analysis and prepares reports for management, as needed
- Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, legal requirements and regulatory mandates
- Maintains the highest standard of professional conduct in relation to information that is confidential in nature. Shares information only when the recipient’s right to access is clearly established and the sharing of such information is clearly in the best interest of the person served
- Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs
- Develops strategic plans and programs for the Admitting Department team and ensures that goals and objectives of the team are properly defined and clearly established
8
Experience For Admissions Manager Resume
- Develops budget and monitors and controls expenses in support of department’s financial goals
- Maximizes revenue opportunities by ensuring patients are registered accurately and timely, educating patients about their rights/responsibilities and individual financial obligations, and monitoring effectiveness of point of service collection efforts
- Leads performance and quality assurance initiatives to maximize revenue utilizing the LEAN model; Leads planning and process improvements to streamline processes and standardize workflows
- Creates and enforces work standards, quality measures and process improvements consistent with the organization's goals/objectives and industry trends
- Ensures regulatory compliance with internal policy and procedures
9
Experience For Student Admissions Manager Resume
- Develops policies, guidelines, and implements procedures and ensures consistent company-wide implementation. Facilitates committees/work groups and organizational communication related to revenue cycle functions
- Hires, trains and develops staff ensuring appropriate application of the CareerPoint Admissions Process
- Recruit admissions nurses, admissions liaisons and admissions coordinators
- Customer Service Delivery: Model excellence in customer service, for all applicants and colleagues, across an array of communication platforms. Communicate with clarity and consistency to deepen applicants' connection to City Year and enhance collaboration with colleagues
- Develop Strong Internal Relationships: Build and manage relationships with home site stakeholders to address evolving needs across local, regional, and national contexts. Work with regional leadership to problem-solve in real time to ensure site needs are met while achieving overall regional goals
- Home Site Liaison: Serve as primary connection between Regional Admissions and local site. Conduct trainings, report on relevant data, participate in site programming, and participate in conversations to help strengthen and streamline the partnership
- Confirmed AmeriCorps Member Engagement: Implement tactics in coordination with Regional Initiatives Manager and site colleagues to retain confirmed AmeriCorps members and prepare them for service
10
Experience For Regional Admissions Manager, West Resume
- Data-Based Action: Track progress towards measurable goals, identify key drivers of success, and adapt plans as needed to ensure collective success. Develop expertise in Salesforce platform to leverage data to enhance admissions process
- Team Growth and Development: Participate with intention and enthusiasm in regional team, through meetings, events, and calls. Contribute to team collaboration and growth
- Serve as the primary point of contact for prospective students, ensuring a positive, personalized experience unique to the MSL
- Provides excellent customer service for applicants and programs
- Deputising for the Head of Market Operations Services as required (alongside other managers in Market Operations Services)
- Manage applicant funnel by reaching out and encouraging prospective applicants to complete their applications
- Coordinate and collaborate on activities related to admissions events, including admitted student events, webinars, open houses, etc
- Persuasive and constructive communicator across variety of audiences
List of Typical Skills For an Admissions Manager Resume
1
Skills For Student Admissions Manager Resume
- Strong computer skills in database maintenance and manipulation, as well as Microsoft Word, Excel, PowerPoint, and Access
- Experience with database management and excellent comprehension of Microsoft packages
- Experience in higher education, preferably in recruitment/admissions; or other relevant experience required
- Previous admissions/sales experience in a nursing home/Long Term Care, Memory Care and Assisted Living setting
- Experience with email marketing software, such as EMMA or Mail Chimp
- Five (5) years Healthcare management experience with supervisory/ management responsibilities
- City Year/Americorps admissions or service experience
- Highly skilled with Microsoft Excel and PowerPoint
2
Skills For Regional Admissions Manager, West Resume
- Proven success in recruitment of diverse students in a higher education environment
- Providing oversight, coordination, staffing and serving as ex-officio member of Admissions Committee
- Meeting enrollment goals for each entering class
- Maintaining website information and ensuring all update are timely and accurate
- Working with staff and faculty in conducting application reviews
- Processing admission applications and providing status checks as needed
- Managing recruitment scholarship notifications to recipients
- Providing cross coverage for other pharmacy student services responsibilities as needed
3
Skills For Regional Admissions Manager Resume
- Supervising 1 FTE admissions staff person
- Tracking of the referrals and completion of admission paperwork
- Knowledge of personal computer operations, including MS Office applications
- Responsible for streamlining office processes
- Manages application review process: reviews, assigns reviews, compensation, and training faculty
- Handles student issues with application and program including Yellow Slips
4
Skills For Regional Admissions Manager, Northeast Resume
- Manages the admissions processing to ensure all deadlines are met and efficiency gaps are identified and remedied
- Implement enrollment marketing plans established and monitor programs to ensure planned new student targets for 100% virtual students are met
- Work as part of team reviewing student applications to
- Communication within the facility and the treatment team regarding the admission
- Provide customer service at admission and ensure the signing of admission paperwork
- Knowledge of Hospice state and federal regulations
- Possess a high knowledge of the higher education market and industry
- Exploring, developing and implementing interview initiatives (in collaboration with the Admissions Committee) designed to identify individuals with the best attributes for the profession
- Collaborating with admissions officers, staff and/or programs from peer schools of pharmacy, other Anschutz Medical Campus schools and national organizations related to recruiting and admissions
5
Skills For Hospice Admissions Manager Resume
- Engaging extensively with the profession’s centralized admissions database, WebAdmit, to assess candidates and extend offers for interview and admission, including all associated enrollment management
- Experience with teaching or assessment of English
- Proven track record and commitment to outstanding customer service
- Experience in admitting management and/or supervision
- Reviewing application and admissions website information and ensuring information is understandable and all updates are timely and accurate
- Responsible for admission communication from applicant to enrolled for all virtual Social Work Programs
- Responsible for admission communication from applicant to enrolled for all on-ground Social Work Programs
- Liaison with IT to address all Salesforce needs: issues, templates, Docusign, automated letters, etc
- Actively participate in all aspects of the new student recruitment and enrollment process, including, as necessary, working with new and prospective students directly
6
Skills For Admissions Manager Ptmba Resume
- Supervise and coach Admissions Officers on the establishment of relationships with prospective students and how to guide prospective students through the admissions process
- Collaborating with the Marketing Department and Associate Dean for Undergraduate Engagement, to assure effective messaging and seamless transitions between recruitment application, interviews, admissions and matriculation
- Maintaining, organizing, and managing all communications with applicants in collaboration with the Office of Student Services, Marketing Department, Associate Dean for Undergraduate Engagement, Admissions Committee and others as necessary
- Providing oversight, coordination, staffing, and serving as ex-officio member of Admissions Committee
- Engaging extensively with the centralized admissions database, WebAdmit, to assess candidates and extend offers for interview and admission, including all associated enrollment management
- Exploring, developing and implementing interview initiatives designed to identify individuals with the best attributes for the profession, in collaboration with the Office of Student Services, Marketing Department, Associate Dean for Undergraduate Engagement, and Admissions Committee
- Collaborating with admissions officers, staff and/or programs from peer schools of pharmacy, other Anschutz Medical Campus Schools and Colleges and national organizations related to recruiting and admissions
- Developing, maintaining and tracking of all admissions related processes, such as; recruitment scholarships, English proficiency testing, applicant achievement of prerequisites, etc
7
Skills For Partner Admissions Manager Resume
- Working knowledge of patient registration/admissions and management principles
- Considerable knowledge of hospital billing
- Exhibit a passion for City Year’s mission and values
- Travel frequently within the Region and to multi-day events at City Year’s Headquarters in Boston
- Attend to detail is imperative
8
Skills For Admissions Manager Resume
- Currently licensed as a R.N. in the state where the hospice is located
- Detail-oriented, able to meet strict time frames
- Proficiency with Slate or other admissions database; ability to quickly learn new technologies and software
- Thrive in a fast-paced environment and highly adaptable
- In-depth knowledge of mainframe student information systems and technical expertise with application and CRM systems, Access, Excel, PowerPoint, Word, Outlook, and Internet end-user applications
- Experience in healthcare-related higher education admissions
- Knowledge of higher education recruitment, admissions, and administration
- Supervise admissions staff and provide appropriate direction in achieving individual and department goals; provide staff with regular feedback on performance and formally evaluate staff performance in accordance with Baylor Rehab’s performance management program
9
Skills For Student Admissions Manager Resume
- Foster and protect a work environment centered around Baylor Rehab’s core values to facilitate positive treatment of staff and excellence in work behaviors, daily tasks and end results among the admissions staff and to foster staff engagement and retention
- Manages cross-functional, cross-program projects focused on enhancing the Kellogg experience
- Lead personnel activities, including interviewing, hiring, and terminating employees as necessary
- Guide the AR through marketing plan development and summer refresh
- Emulate the key behaviors of communication, leadership, dependability, decision making, work ethic and innovation
- Works closely with the IT Project Manager and the Accesso Representative for the set up and installation of the ticketing systems
- Review data to evaluate enrollment and adjust actions to ensure enrollment success
- Achieve 100% compliance on auditing of department while consistently working and communicating with the Loss Prevention department. Audits employee tills, tracks accountability of tickets (both paid and complimentary) and cash handling procedures including voids, returns, as well as any monies paid out on daily/weekly basis
- Formulates standard operating procedures, develops and executes internal procedures (cash handling, accountability)
10
Skills For Regional Admissions Manager, West Resume
- Keep the Regional Admissions Specialist informed of relevant activities and issues
- Monitor expenses to assure budget compliance
- Ensure compliance with all standards of the brand schools we support including ethical standards along with compliance with all federal & state laws and accreditation requirements
- Collaborate with Director of Admissions to monitor programs to ensure planned new student targets for 100% virtual students are met
- Keep the Director of Admissions informed of relevant activities and issues
- Implement enrollment marketing plans established and monitor programs to ensure planned new student targets for 100% virtual students are met. Assist in establishing marketing plans and forecasting outcomes
List of Typical Responsibilities For an Admissions Manager Resume
1
Responsibilities For Student Admissions Manager Resume
- Five years of progressively responsible admissions, recruiting, or enrollment experience, including supervisory/management responsibility
- Aids academic programs in meeting their application and enrollment goals
- Provides ongoing constructive feedback and motivation for higher collaboration and performance
- Evident passion for City Year’s mission and values
- Ability and willingness to travel regularly within the region and to multi-day events at City Year’s Headquarters in Boston
- Read, evaluate and recommend admissions decisions for MSL applications, both residential and online, by exercising independent judgment and applying admissions standards to achieve enrollment goals
2
Responsibilities For Regional Admissions Manager, West Resume
- Monitor applicant status and ensure all required application documentation is received within established deadlines
- Manages EP graduate student admissions and enrollment external presence (e.g., policies, website content, and publications) in collaboration with academic departments
- Manages the CRM application system (with assistance from the Homewood Office of Graduate Admissions), application-SIS interface, and similar systems within the office
- Contributes to online and on-site information sessions for all EP graduate programs to drive projected enrollment
- Works with Export Control to review international applications to determine their US eligibility for education
- Conducts annual reviews of staff performance and drives personal improvement
- Supervises the coordination of move-in dates; admissions, and transfer of resident throughout the continuum
- Trains, develops, and manages the Admission Team by holding weekly/monthly informational and developmental meetings to include Medicare coverage changes, Managed Care information and other pertinent information for family members considering admission to Continuing Care
- Attends meetings and serves on committees within Continuing Care as directed by the Administrator or Assistant Administrator. These meetings include but are not limited to: Utilization Review, QA/QI Committee, Transitions and Operations Team Meeting
3
Responsibilities For Regional Admissions Manager Resume
- Responsible for the oversight and understanding of the job responsibilities for the Health Care Associate, Move-in Coordinator, and Community Outreach Coordinator. Able to perform those responsibilities in the absence of staff or if the position is vacant
- Prioritizes and directs work efforts
- Coordinates all aspects of the education and ongoing training process for the sales team within Continuing Care
- Prepares and provides weekly and monthly reports for the Administrator, Assistant Administrator, Executive Director and Assistant Director of Health Care Sales
- Follows up with prospective residents through phone calls and written correspondence to provide additional information
4
Responsibilities For Regional Admissions Manager, Northeast Resume
- Attends special functions/events. Provides tours, answers questions and occupies the sales information table
- Develop both short and long term strategies to accomplish departmental objectives and goals
- Supervise intake/admissions processes
- Reviews prospective employee applications, conducts interviews, and makes recommendations for hire
- Promotes a model and culture of exceptional customer service
- Serves as a mentor and positive role model for staff
- Implements technology initiatives that improve yield numbers and admissions and enrollment processes (e.g., online application and enrollment services, databases, and file sharing)
5
Responsibilities For Hospice Admissions Manager Resume
- Participates in graduate information systems planning, project management, service excellence, and system update and implementation coordination with other EP departments, other JHU schools, Mt. Washington (central IT), and Slate, Salesforce, and other software systems
- Tour prospective external residents and current internal residents through the Continuing Care, offering an overview of the community, health care offerings, pricing, amenities and availability
- Counsels with decision-making (floor plan, timing, etc) and sells prospects entry onto the appropriate waiting list
- Develop referral/admission goals
- All aspects of office management
6
Responsibilities For Admissions Manager Ptmba Resume
- Daily follow up communication, both written and computerized, with potential applicants
- Others as development needs dictate
- Have excellent commercial and customer focus in all aspects of work and the team’s outlook, together with delivering to high operational and procedural standards at all times
- Previous experience in Admissions and familiarity with U.S. higher education
- Manage delivery against KPIs for all key services provided by the team
- Collaborating with the Office of Student Services, Marketing Department, the Associate Dean for Undergraduate Engagement, Admissions Committee and others as necessary to meet enrollment goals for each entering class
7
Responsibilities For Partner Admissions Manager Resume
- Developing applicant advising manuals, policies and procedures and providing applicant advising training and updates to individuals and groups as needed (e.g., the Marketing Department, health professions advisors)
- Knowledge of current MN Health Care Programs, Medicare, self-pay, insurance plans, etc
- Knowledge of patient eligibility and related systems
- Use computer systems, including practice management systems, reporting tools and the Microsoft office suite; creating presentations, facilitation of meetings
- Strong knowledge of rehabilitation operations and third party payer reimbursement
- Clinical management experience
8
Responsibilities For Admissions Manager Resume
- New Manager Training
- Working knowledge of personal computer and data entry, E-mail retrieval, Internet, contact management systems and Microsoft Office programs (or equivalent software skills) required
- Review corporate reports daily
- Actively monitor and report on Admissions Officer recruitment activities
- Ensure all new student applications are accurately entered into the University’s Student Information System in a timely manner
- Ensure timely feedback to Admissions Officers on performance and student quality
9
Responsibilities For Student Admissions Manager Resume
- Performance Management
- Information Technology
- Graduate Admissions
- Manage Slate database
- Builds a cohesive team by establishing clear direction, goals and responsibilities; Manages employee retention, development, and recruitment process to ensure that the overall performance of the team is ontrack; Creates an environment that fosters respect, motivation and commitment; Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues
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