Collection Specialist Resume Sample
Garland Murray
94480 Welch Harbor,
Dallas,
TX
+1 (555) 868 3383
Work Experience
Collection Specialist
05/2018
-
PRESENT
Chicago, IL
- Proactive collection of receivables to maintain working capital levels and ensure invoices are paid according to the set terms
- Raising and managing disputes, ensuring customers are contacted and all queries are resolved or actively escalated to the relevant individuals in the BU
- Organising and participating in regular meetings with the Business Unit to communicate and escalate account issues, and to make actions plans going forward
- Effectively answer questions and resolve both internal and external customer issues using excellent customer service and decision-making skills
- Basic data entry/10-key skills
- Supports and exhibits behavior consistent with OUTFRONT Media’s sales and service philosophy
- Post payments to patient account
- Arrange for repayment or establish repayment schedules, based on customers' financial situations
CO Collection Specialist
11/2011
-
02/2018
Dallas, TX
- Data entry (knowledge of Excel spreadsheets) and scanning documents
- Answer customer questions regarding their accounts
- Speak with patients face to face using excellent customer service abilities
- B.S. in Accounting or related field with 4 years related experience
- Collection experience - 3 – 5 years required
- Manage an active customer base totaling $1.5B in revenue by contacting clients with past due balances via phone, email, etc to obtain payment, payment commitment and follow-up on broken promises
- Meet or exceed cash collections metrics, reducing past due, bad debt exposure and other quantitative targets
- Maintain SAP collector notes for accuracy and timely follow up. Maintain files as necessary with all collection activity such as invoices sent, reconcilations, email or mail correspondence, payment plans, and any issues pertaining to collections
- Analyze any disputed / short paid invoices, identifying root cause and collaborating with the internal departments to expedite resolution/payment
Domestic Collection Specialist
02/2008
-
05/2011
Houston, TX
- Create monthly statements on any clients that have two or more invoices due
- Create customer statement of accounts when needed to client, finance, operations management, or attorneys
- Assist the cash applications department with resolving payment application discrepancies
- Back-up support for credit analyst functions, including outbound credit reference requests, W-9 request, preparation for attorney letters/collections
- Perform annual credit analysis of existing customer base to validate credit worthiness and create client watch lists
- Prepare proposals for agency placement and write-off to bad debt
- Work with Operations, providing excellent communications; keeping them informed and involved as necessary with status of their accounts
Education
Grand Valley State University
2002 - 2007
Bachelor's Degree in Finance
Professional Skills
- Good computer skills with demonstrated (MS Office) skills
- Communication Skills: Oral and written communication skills are required to interact with internal and external customers. Develops and communicates procedures
- Strong computer skills required including but not limited to Excel, Outlook, Great Plains, Salesforce, NetSuite, or other accounting software, ERP systems, etc
- Strong analytical, reconciliation, and problem solving skills
- Strong interpersonal, communication and influencing skills that establish and maintain business relationships
- Excellent interpersonal, organizational, communication and efective problem solving skills required
- Daily collection efforts using excellent customer service skills and effective collections strategies pertinent to the Media Industry
How to write Collection Specialist Resume
Collection Specialist role is responsible for customer, excel, microsoft, negotiation, english, research, mainframe, interpersonal, basic, software.
To write great resume for collection specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collection Specialist Resume
The section contact information is important in your collection specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collection Specialist Resume
The section work experience is an essential part of your collection specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collection specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collection specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collection Specialist resume experience can include:
- Strong multitasking skills to simultaneously handle a variety of tasks
- Strong problem solving skills in a financially oriented environment
- Proven oral and written communication skills, ability to use tact and diplomacy in dealing with internal and external customers
- Excellent communication skills and a team-playing attitude
- Effectively negotiate payments while maintaining strong, positive relationships with customer
- Excellent judgement and problem solving skills
Education on a Collection Specialist Resume
Make sure to make education a priority on your collection specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collection specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collection Specialist Resume
When listing skills on your collection specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collection specialist skills:
- Strong with Excel, strong communication skills, solid interpersonal skills and clear writing skills
- Strong customer service skills and organizational skills
- Effective self-accountability, prioritization, and time management skills
- Demonstrate effective and professional communication and customer service skills
- Good oral and written communication skills and good judgment
- Excellent negotiation and communication skills – verbal, written, listening/verifying feedback
List of Typical Experience For a Collection Specialist Resume
1
Experience For CO Collection Specialist Resume
- Excellent interpersonal skills, ability to get along with diverse personalities
- Excellent interpersonal communication skills – verbal, written, presentation
- Prior collection experience of at least two years
- Seeks feedback to improve skills, knowledge and performance standards
- Resourceful and well organized with above average presentation and telephone skills
- Effectively utilize all Microsoft Office Suite applications, specifically Microsoft Excel at an intermediate level
- Bilingual (Spanish/English) skills are helpful but not required
- Strong base knowledge of the collections field including regulatory guidelines and parameters
2
Experience For Pre-collection Specialist Resume
- One year experience in a medical billing or similar medical specialty environment
- Experience in cash collection
- Show determination to achieve excellent results
- Multi-task, prioritize, and manage time
- Strong knowledge of MS Word and MS Excel
- Direct experience with SAP
- To ensure the security and profitability of Lionbridge through efficient and effective credit control of a portfolio of customers
- Type 50 wpm and operate a 10-key
- Review aging to determine which accounts to call on and prioritize accordingly. Make collection calls to obtain invoice payment
3
Experience For Domestic Collection Specialist Resume
- Cultivate and maintain a good relationship with all agencies and advertisers to expedite collection of all aged accounts
- Strong sense of ownership and perseverance
- Experience with collection software (FSCM desirable)
- Experience in Collections role
- Evaluate effectiveness of current collection policies and procedures on account by account basis
4
Experience For Senior International Collection Specialist Resume
- To provide excellent credit & collection activities to Emerson’s customers by
- Quality Orientation: Ensure high-quality output and good customer service
- Commercial non-secured collection experience
- Five years related experience in a collections role
- Develop positive relationships and goodwill with internal and external customers
- Demonstrates an ability to identify best way to achieve and meet deadlines
- Demonstrates responsibility and accountability for own performance and delivery of results
- Demonstrates heightened attention to detail
5
Experience For GFC Collection Specialist Resume
- Demonstrates client “customer delighter” focused approach to work
- Bankruptcy, Foreclosure, Liens and Bonds experience desired
- Experience in cash management and collection field
- Excellent customer service and problem resolution
- Job-related work experience in collections function(s)
- Knowledge and experience in collection processes
- Demonstrated ability to work with teamwork culture of continuous improvement, process optimization and intellectual curiosity
6
Experience For Senior Collection Specialist Resume
- Experience in collection and/or account reconciliation
- Able to prioritize, multitask and work with minimal daily supervision
- Experience in Auto Finance Loss Mitigation
- Experience in a customer contact environment
- Collections or directly related experience
- Collection experience in a business to business capacity
- Experience in a business related field
7
Experience For Branch Collection Specialist Resume
- Six to eight years’ experience as a collector
- Previous collections experience, with emphasis on healthcare insurance collections of all types
- Experience in cash management and collection field
- Two to four years’ experience as a collector
- Collections experience required
- Experience in accounts receivable and collections
- SAP experience helpfulSearch Jobs US
- Strong ability to analyze numerical data
8
Experience For Commissions Collection Specialist Resume
- Strong analysis of EOBs for collections purposes
- 6 months of customer service/collection experience
- Proven problem solver and independent thinker
- Previous Repo management experience – need to have worked in a repo or skip tracing role previously
- Previous Auto Loan experience – cars, trucks, motorcycles, etc
- One (1) year (12 months) of collection experience comparable to the Collection Representative level or in other positions of comparable responsibility
- Independent and excellent team player
- PC experience in a windows environment required
9
Experience For Collection Specialist, UAE Resume
- Previous Collections/Dept of Education Collections experience is helpful but not required
- Preparing AR aging schedules, conducting monthly status calls with each business unit leaders, owning action items from those meetings
- Organizing, researching and preparing appeals
- Providing customer service regarding collection issues, review account adjustments, resolve client discrepancies and short payments
- Working knowledge of Microsoft suite of products, including Excel, Word, and Outlook
- Working knowledge of JHU/PBS Billing Applications
- Working knowledge of the IDX billing and EPIC registration systems
10
Experience For OC Collection Specialist Resume
- Chasing customer for payment of due and overdue invoice and converting to payment
- Reading Ledger and reviewing member A/R
- Collecting on Outstanding balances past 31+ days
- Billing and collection and regulations regarding third party payers
- Participating in month-end-closing activity
- Generating of customer dunning letters
- Completing month-end reporting on schedule
List of Typical Skills For a Collection Specialist Resume
1
Skills For CO Collection Specialist Resume
- Excellent communication, both written and verbal, and listening skills
- Interpersonal Skills: Important to develop good working relationships with staff and internal and external customers
- Strong listening skills, ability to follow written and/or verbal instructions
- Strong written and verbal Spanish communication skills
- Good PC skills (Microsoft Word, Excel, Outlook)
- Possess excellent math skills with the ability to collect, analyze, and interpret information into meaningful results
- Strong computer knowledge; Basic/Intermediate Excel skills
- Demonstrate above average verbal communication skills which are required by Clients and company
- Effective communication skills oral and written
2
Skills For Pre-collection Specialist Resume
- Skills in problem solving, judgment, critical thinking and decision making
- One (1) year medical billing experience or demonstrated knowledge of medical billing concepts, preferably Pro Fee Billing
- Use critical thinking, sound judgment, and decision-making skills to solve problems, ability to work independently
- Negotiation, counseling and problem solving skills
- Demonstrate effective skiptracing techniques by locating customer contact information
- Medical billing experience or demonstrated knowledge of medical billing concepts
- Negotiation skills, being persistent and patient
- Basic keyboarding skills required
- Proven working experience within a Collection team
3
Skills For Domestic Collection Specialist Resume
- Documents are accurately processed, records are maintained and various reports are completed which contribute effectively to the functioning of the department
- Excellent working knowledge of the Media Industry with 7+ years of experience in a progressive AR/Collection role
- One or more years of related collection experience working similar products is desired or appropriate job related experience would be considered
- A current, valid driver's license and good driving record is required.
- Change Management Ability & self motivating skills
4
Skills For Senior International Collection Specialist Resume
- Analytical Skills: Needs to be able to determine problems and develop a process to fix it
- Communicate and follow up effectively with customers on past due accounts
- Prior commercial collection/customer service experience
- High level of accuracy, attention to detail, organizational and time management skills
- $.50/hour shift differential for bilingual skills
5
Skills For GFC Collection Specialist Resume
- Bilingual (French/English) skills are mandatory
- Basic knowledge of financial statement and cash flow analysis skills
- Effectively manage conflict and resistance
- Utilize advanced excel skills to analyze customer accounts and transaction detail
- Effectively influence and collaborate with colleagues from various disciplines
- Effectively manage collections activities for a large, multi-state, customer account portfolio
6
Skills For Senior Collection Specialist Resume
- Effectively handle difficult/sensitive customer interactions
- Effectively negotiate and discuss alternate payment arrangements and repayment plans
- Prior experience on personal computes, calculators and various office equipment is needed
- Demonstrated experience with consumer or commercialdebt
- Strong business to business collections experience with a customer service/retention mindset
- Accounting and/or customer service experience
- Experience in applying and following established policies and procedures whilst achieving resolution outcomes
7
Skills For Branch Collection Specialist Resume
- Accounting relevant, progressive accounting experience and/or training
- Experience in working with targets and tight deadlines; Persistence in solving the problems
- Business to business collections and accounts receivable experience, including knowledge of account reconciliation, bankruptcy and skip tracing
- Can establish credibility and be decisive while recognizing and supporting the organization’s priorities
- Experience with computer hardware and software programs used in the collection, recording, reporting, and protection of electronic data
- Two years' experience in a Banking Call Center/Customer Service/Sales role
8
Skills For Commissions Collection Specialist Resume
- Experience working with insurance companies to resolve denied claims
- Systems Aptitude: – Proven ability to work with collection/notetaking systems
- ) of working experience in the B2B or B2G environment
- Previous experience in debt collections, sales, call center, banking, mortgage, insurance
- Experience in credit and collection, banking services
- Strong Learning and execution agility
9
Skills For Collection Specialist, UAE Resume
- Strong problem solving and conflict management
- Experience in working with targets and tight deadlines
- Two (2) years medical billing and/or collections experience
- Legal, contracts, and/or healthcare billing experience
- Experience using a computer and MS Office (Word and Excel)
- Experience working in different systems and applications with the ability to toggle between different programs at once
- Experience with creation, programming, analysis, and assessment of spreadsheets required
- High level of professionalism and presence providing excellent service to customers
10
Skills For OC Collection Specialist Resume
- Telephone experience in a collection, customer service, telemarketing or call center environment
- Experience in a business office setting required
- Demonstrate a high level of technical proficiency regarding Client and company collection systems and processes which measurably exceeds minimal requirements
- Maintain excellent working relationship with the Sales Team and Clients to resolve all discrepant accounts in the timely manner
- Excellent working knowledge of the Media Industry
List of Typical Responsibilities For a Collection Specialist Resume
1
Responsibilities For CO Collection Specialist Resume
- General reconciliation/accounting skills
- MS Office Skills (Word, Excel, Outlook)
- Experience of relevant collections experience
- Analyzes all available financial/credit/operational data to effectively plan and execute collections strategies
- Reviews components of debit balance and determine validity
- The effective management and maintenance of active and delinquent loans assigned using approved policies and procedures
- Or more experience in collections and recoveries
- Prioritize and manage multiple tasks
2
Responsibilities For Pre-collection Specialist Resume
- Reviews past due accounts and all associated back-up and payments related to invoice to verify validity
- Experience in a business-related field
- 6 months of previous collections experience required
- Commercial Collections experience for 3+ years
- To implement and maintain excellent standards of customer service both internally and externally
3
Responsibilities For Domestic Collection Specialist Resume
- Take responsibility for actions on your portfolio of customers, manages time, prioritizes work and plans ahead
- Account Receivable experience
- Previous corporate credit collections experience
- Good Excel and ERP systems work
- Working knowledge of PPSA & Civil Code Acts in applicable Canadian provinces, for the purpose of security filing against subject collateral
- Billing and collection and regulations regarding third party payes
4
Responsibilities For Senior International Collection Specialist Resume
- Providing customer service and client support
- Posting check, wire, ACH and credit card payments
- Answering customer emails, calls, and written correspondences
- Understanding of NACHA and PCI compliance
- Working knowledge of Pediatric primary and specialty care
- Understanding of SOX compliance (internal control standards), preferably in a collections environment
5
Responsibilities For GFC Collection Specialist Resume
- Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, loss mitigation options,
- Monitoring of client’s accounts, research of client’s data
- Working with Credits/Debits and Adjustments
- Contributing to Team Success – Actively participates as a member of the CBO’s team to move the team toward the completion of goals
- Contacting insurance companies and patients on daily basis
6
Responsibilities For Senior Collection Specialist Resume
- Working Accounts Receivable and provide detailed report to management
- Billing of unpaid claims
- Managing country calls
- Reviewing account balances in the A/R system and Chase Lock Box
- Participating in collection calls
- Creating daily and monthly reports
7
Responsibilities For Branch Collection Specialist Resume
- Generating of customer statement
- Participating in improvement/harmonization projects
- Participating in account reconciliation
- Making outbound calls to members to obtain a form of payment for current and past orders
- Working knowledge of collections
- Managing payment plans
- Creates and manages the process for notifying and communicating with the engagement staff regarding invoicing and collection efforts
- Office administration such as filing, faxing, scanning, answering phones, customer service, documentation
- Works through coding or billing issues by working EOB’s to correct the errors in a timely manner
8
Responsibilities For Commissions Collection Specialist Resume
- Handles patient account inquiries and assists patients with filing or re-filing of claims including secondary insurance
- Adjustments, reconciliations, researching short pays, researching disputed items and filing claims with customers as necessary
- Works with Merchandising regarding potential orders/resolution to clear the debit balance
- Contact customers with past due accounts and determine reason for delinquency while handling incoming calls from past due customers
- Account maintenance (balance adjustments, registering new accounts, maintaining customer contact information, etc.)
- Communicates with patients, physicians and insurance companies to resolve accounts. This includes resolving issues identified through incoming correspondence
- Twice per month agency payment processing and account posting
- Proactive account processing directing accounts through the NCO/Internal/Agency process
- Review status of invoices in customer’s online billing portals and work with billing team to address discrepancies or ensure submission on invoice
9
Responsibilities For Collection Specialist, UAE Resume
- To provide quality customer service using the internal tracking tool “CARE”
- Work with a list of service providers who are at a high risk of being pulled for having delinquent accounts
- Provide detailed notes using a computer system regarding interactions with service providers or other employees
- Accountable for the achievement of key strategic goals and carrying out business/operating plan
- Preparation of monthly advertising sales invoices including distribution of monthly invoices to customers
- Accountable for the achievement of key strategic goals and carrying out business/operating plans
- Works with Principals and Managers on the progress of unbilled revenues and the projected timing of invoicing and collection
10
Responsibilities For OC Collection Specialist Resume
- Researches and resolve Production Unit posting errors during the month
- Knowledge of accounts receivable, cash posting and related general ledger activity including Bad Debt reserve
- Execute the collection process for defined strategic customers. Perform remaining enabling Order to Cash activities (e.g. credit notes with open items)
- Implement and oversee commissions collection process; including varied process flows for Venue Sourcing/SMM/dedicated client account nuances
- Contact Vendors regarding outstanding invoices
- Provide reporting for accounting to cross check and close out meetings
- Assist in building and executing a comprehensive collection strategy of oral and written communication with dealers who are past due
- Subject to in person supervision during working hours
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