Collection Supervisor Resume Sample
Reymundo Hagenes
13633 Jeromy Pass,
Phoenix,
AZ
+1 (555) 643 5110
Work Experience
Collection Supervisor
08/2017
-
PRESENT
Boston, MA
- Responsible for the proper application of Oriental Trading Company’s business units and subsidiary collection policies, practices, and procedures to the credit requirements of a designated range of customer accounts within specified credit lines
- Recruits, mentors and develops C&C team while nurturing an environment that maximizes associate potential
- Drives quality assurance of the C&C team, including maintaining policies and procedures as well as providing continuous feedback and coaching
- In collaboration with HR, designs and communicates C&C team compensation plan to drive performance towards maximizing revenue
- Approval of new accounts and credit limits according to policies and sox compliance
- Prepare month end reporting with necessary management commentary
- Assist TAH Group Controller with written processes and procedures for the department
- Review and approval of AR billing adjustments
Mortgage Banking Dialer Collection Supervisor
06/2012
-
05/2017
Philadelphia, PA
- Updates J-Sox controls with Internal Auditor and prepares KPMG audit requirements
- Supports strategic improvements consistent with corporate goals and initiatives, focusing on improving cash collection by creating efficiencies in daily tasks for the associates
- Liaise with Legal team as necessary on collection and bankruptcy accounts while supporting the team on filing court claims to recoup distribution repayments
- Accountable for limiting bad debt exposure, quarterly completion of AR bad debt reserve and yearly write-off proposals
- Maintains staff and operational relationship on the supervisory and administrative levels with sales, purchasing, legal, ‘IT’ personnel, and other departments concerned with company administration, credit and collection operation
- Provide motivation for the successful accomplishment of the assigned team’s quality standards and goals
- When requested, conduct monthly audits to ensure that accounts have been executed in compliance with Client’s requirements
- Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives
- Supervises day-to-day activities of a larger collections unit, or section of a unit ensuring that processes are conducted efficiently and timely and according to established policies and procedures
Education
Naropa University
2007 - 2011
Bachelor's Degree in Performance
Professional Skills
- Demonstrated problem solving skills and experience working under aggressive deadlines
- Excellent planning and work prioritization skills to ensure deadlines and customer (internal/external) expectations are met
- Excellent interpersonal, relationship management, coaching and customer service skills
- Strong leadership skills, adaptability to change
- Good organizational skills and the ability to work effectively as part of a team in a busy customer driven environment
- Examining daily workload volumes utilizing reporting systems to prioritize work efforts and redistribute accounts as needed to ensure timely work actions
- Experience working in a FDA regulated environment and medical device industry highly desired
How to write Collection Supervisor Resume
Collection Supervisor role is responsible for customer, finance, credit, training, database, compensation, trading, planning, reporting, negotiation.
To write great resume for collection supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collection Supervisor Resume
The section contact information is important in your collection supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collection Supervisor Resume
The section work experience is an essential part of your collection supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collection supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collection supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collection Supervisor resume experience can include:
- Assigns, prioritizes and monitors work of staff
- Partial College or equivalent in relevant work experience
- Four (4) years of collection / call center experience
- Supervisory experience over a group of 5 to 10 team members
- Analyses and gives follow up to the effective recovery of past due accounts (more than 60 days of delay)
- Strong ability to lead cross-functional multi-departmental team to develop process flows and procedures
Education on a Collection Supervisor Resume
Make sure to make education a priority on your collection supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collection supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collection Supervisor Resume
When listing skills on your collection supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collection supervisor skills:
- Excellent negotiation and communication (both oral and written) skills with demonstrated ability to present and sell ideas to others
- Good communication skill and coordination ability
- Demonstrated ability to work independently, exercise good judgment in high pressure, sensitive situations
- Creating and managing work schedules to optimize resources in a productive and cost effective manner
- Administering unit processes to determine effective and efficient work methods
- 1−2 years of experience on team leader’s position
List of Typical Experience For a Collection Supervisor Resume
1
Experience For Credit & Collection Supervisor Resume
- Reviews aging of accounts
- Analyses and follows up the due date of the invoices
- Makes visits to clients when necessary
- Takes part of the Credit Committee
- Supervises and addresses the credit and collections team that reports to him/her
- Informs other departments of credit suspensions to clients
2
Experience For Mortgage Banking Dialer Collection Supervisor Resume
- In case the position gives support to DGF: Is in charge of the review and reconciliation of the cash accounts
- Immediate actions on customer escalations
- Coordination between AR departments, for proper resolutions of disputes
- Backup peer supervisors as needed
List of Typical Skills For a Collection Supervisor Resume
1
Skills For Credit & Collection Supervisor Resume
- Work experience (3+ years) in Order to Cash / Credit and Collection
- Medium to large team supervisory experience
- Providing coaching and development of telephone collection strategies to employees to ensure appropriate and successful negotiation of delinquent accounts
- Overseeing the overall performance of daily collection activities for the assigned unit
- Participates in development and management of department budget, including managing collections activities in own area to an assigned charge off budget goal
- Review accounts to ensure procedures are being followed according to the Collection Policy and further train or implement an improvement plan
- Achieve Manager Indoctrination Training (MIT) certification within three months of entry into the position
2
Skills For Mortgage Banking Dialer Collection Supervisor Resume
- Approve the discount offering authorized (30% for non-sales account & FCR)
- Ensure communication of UPS related training material / updates for those elements, functions and processes that interrelate with collections activity
- Oversee monthly Balanced Scorecard item pertaining to district/station
- Need to maintain an enhanced dialer strategy and maintaining dialer KPI for a productive productivity in team
- Notifies all parties of escalations including the CSO, Lab Directors and Collection Team
- Knowledge in SAP and MS Applications
- Result orientation mindset vs. task orientation mindset
- Be responsible and patient. Able to work under pressure
- Fair or fluent English and Taiwanese ability and familiar with MS-Office
3
Skills For Collection Supervisor O&T COG Resume
- Able to rotate for night shift and duty on weekend or holiday
- Advance level of English (100%)
- Leadership and team work oriented
- Proficient in Microsoft Excel, Word, Power Point, and Outlook
- Exposure to ERP systems a distinct advantage (JD Edwards, SAP, etc)
4
Skills For Collection Supervisor Resume
- Contributes to development of department policies and procedures and assists staff with most complex aspects of work as necessary
- Supervises between 8 and 20 employees
- Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management
- Monitors and records staff performance. Provides coaching and counseling as needed with the direction of Unit Manager
- Audits staff work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are maintained
5
Skills For Credit & Collection Supervisor Resume
- Prepares and communicates performance assessments for staff supervised
- Achieve Leadership Development for Excellence Level 1 Certification within six months of entry into the position
- Achieve Leadership Development for Excellence Level 2 Certification within one year of the completion of Level 1 Certification
- When required, proficiency with Mercury dialer and Soundbite applications or Davox (Concerto) system
- Analyzing reports, review files, and work actions to identify training issues, potential system issues and enhancements to achieve goals and minimize exposures by implementing corrective actions
- Supervise daily and monthly F&A processing in the area of Accounts Receivable, Billing and Collection. according to company policy and the consolidated procedure
- Ensure accurate financial and management reports are compiled and submitted on time
- Analyze business data to support business decisions and strategy development
6
Skills For Mortgage Banking Dialer Collection Supervisor Resume
- Review the system workflow and enhance work process regularly
- Conduct internal audit, finance analysis and cost control
- Daily suspension review and approvals
- Negotiate shipper payment arrangements
- Monitor / audit collection site activities to ensure compliance of SOW
- Facilitate activities / communication between collection site and UPS districts/stations to ensure progress towards productive collection activity
- Regular review of collection results
7
Skills For Collection Supervisor O&T COG Resume
- Review and manage bad debt
- Preferably College Graduate with Finance or any business related course
- Appropriately communicates with all levels of customers
- Proficient in Microsoft Office – Outlook, Excel, Word and Access
- Manages assigned collection portfolio and oversees the portfolio(s) of direct reports to include monthly review of aged balances, accounts placed for collection and credit recommendations
- Monitoring customer payment trends and developing an action plan to improve them, when necessary
- Investigates and manages escalated issues to ensure timely and accurate resolution
- Develops and coaches direct reports to include performance management and development plans
- Reviews, investigates and releases blocked orders in accordance with established protocols and risk indicators to mitigate risk/bad debts and insure financial controls are maintained
8
Skills For Collection Supervisor Resume
- Collects, summarizes and prepares data and materials for management review, including updating and publishing the scorecard
- Managing, leading, and/or developing dynamic work teams
- Work in the afternoon hours (starting from 12:00)
- Thorough understanding of business, processes, systems and internal controls
- Identifies, recommends and leads process improvements in support of departmental, divisional and organizational goals and objectives
- Review and approve customer master workflow requests
- In a financial position or related area
9
Skills For Credit & Collection Supervisor Resume
- Manage RC Past Due portfolio
- Strategy is simple, no specific initiative strategy
- Manage RC & CC Past Due portfolio, larger portfolio
- More comprehensive strategy and more initiative strategy to implement (e.g. Skip a Payment program, pre-due call strategy, etc.)
- Monitors accounts receivable for slow payment and potential bad debt and determines when to escalate an account for credit hold and/or outside collections
- Oversees the collection efforts of assigned collection staff
10
Skills For Mortgage Banking Dialer Collection Supervisor Resume
- Meets with collection staff to review accounts and ensure compliance with standard operating procedures. Provide them with tools needed to work their account portfolio which includes training, providing reports, and guiding changes in collection approach on accounts
- Contacts escalated accounts to collect and/or notify them of the change in account status due to credit hold
- Negotiates and obtains approval for payment plans with clients in accordance with the collection policy
- Completes other tasks as assigned by the Director of Collections
- Fill out forms for spreads, write-offs and refunds
- Review collectors forms for accuracy and sign off on refunds
- Conducts annual performance evaluation for assigned collectors
- Biweekly 1 on 1 meetings with each collector on team
- Responsible and organized
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