Collections Resume Sample
Keon Jerde
8282 Brown Rapid,
Philadelphia,
PA
+1 (555) 582 8091
Work Experience
Collections Administrator
03/2017
-
PRESENT
Boston, MA
- Research department effectiveness to avoid unnecessary expenditures
- Work with management trainer to develop standard policies and procedures
- Implement change management and process improvement initiatives through collaboration with first-line managers
- Assist Manager I/II to attain production goals for the department
- Ensure all bank policies for loans are meeting all bank and policy guidelines, requirements and regulations in accordance with each applicable federal, state and county law
- Handle customer issues and concerns as necessary including escalated issues
- The Team Lead is responsible for day-to-day subject matter expertise for a team within a specified Collections area as well as working a set of accounts
Collections
12/2012
-
09/2016
Detroit, MI
- Provide guidance to the Collections management team and other SSC Directors to resolve internal and external issues
- Provide strategic leadership for the Collections area
- Participate in payer, SPA and Division calls/meetings
- Perform AR analysis including preparation and escalation of Payer packages for claim resolution
- Participate in Division/Facility/SSC monthly Operation reviews on a routine basis including any needed preparation
- Inform SSC Back Office COO of any significant issues in the Collections area (i.e. payer issues, etc.)
- Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
- Inform Collections Management and staff regarding payer requirement, significant changes and developments
Collections Assistant
08/2010
-
11/2012
Dallas, TX
- Accurate billing and collection of charges for the department of surgery billing office exercising thorough knowledge of third party billing requirements
- Follow up and collections of accounts receivable, prioritizes order of accounts to work efficiently and effectively
- Edits and corrects registration errors, completes missing registration data, reconciles and edits charge entry, ensures accuracy of patient billing, identifies ways to reduce follow-up, repetitive, or corrective work
- Identifies/resolve problems related to these accounts and bring them to attention of billing lead and/or billing manager
- Serves as liaison within the billing department, with Surgery Department, MFG business office, and other hospital departments. Confers with third party representatives on an as needed basis. Also coordinates data needed for audits. Performs miscellaneous tasks as assigned by the billing lead and billing manager
- Oversees SSC operations of all Collections functions such as monitoring third party accounts receivable, account follow-up, account resolution, AR reconciliation, IPLAN changes, releasing balance to patients, insurance settlements and maintaining the Artiva master files
- Process Artiva Master File updates or pool changes as needed
- Timely Review of high dollar accounts and appropriate escalation as needed
Education
Lock Haven University of Pennsylvania
2005 - 2009
Bachelor's Degree in Library
Professional Skills
- Strong negotiation skills -Creative problem-solving skills -Strong organizational skills
- Excellent interpersonal skills, communications, both verbal and written and strong negotiating skills and abilities
- Excellent communication skills, both verbal and written; strong interpersonal skills
- Excellent leadership skills, critical thinking & problem solving skills
- Excellent listening skills, with effective written and oral communication skills
- Develop members to deliver excellent collection skills by focusing on job knowledge, technical, interpersonal and communication skills
- Excellent verbal and written communication skills including interpersonal skills
How to write Collections Resume
Collections role is responsible for interpersonal, microsoft, organizational, computer, english, negotiation, excel, leadership, analytical, basic.
To write great resume for collections job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collections Resume
The section contact information is important in your collections resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collections Resume
The section work experience is an essential part of your collections resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collections responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collections position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collections resume experience can include:
- Excellent written and oral communication skills including excellent public speaking skills
- The ability to effectively achieve functional results and proactively plan and organise effectively and timeously to achieve results
- Excellent researching and problem solving skills, including the ability to analyze, compare, evaluate, and reconcile customer activity data
- Write and modify appeals letters using strong letter writing skills. 25%
- Excellent analytical skills with a deep understanding of data led decision making
- Strong communications, negotiating and decision making skills
Education on a Collections Resume
Make sure to make education a priority on your collections resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collections experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collections Resume
When listing skills on your collections resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collections skills:
- Demonstrated strong leadership skills in prior role(s)
- Excellent interpersonal, oral and written communication skills with the ability to work effectively with others as a collaborative team member
- Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer accounts
- Good problem solving, prioritization and organizational skills
- Strong planning and co-ordination skills and has the ability to prioritise and work under pressure
- Demonstrated proficiency in a variety of software applications, with strong skills in database management
List of Typical Experience For a Collections Resume
1
Experience For Collections Administrator Resume
- Proven leadership skills and the ability to effectively develop, manage, and motivate people within a fast-paced and production oriented work environment
- Strong interpersonal skills with a proactive management style to effectively lead cohesive and productive teams
- Organizational, communication and analytical skills as well as attention to detail, good computer skills
- Verbal and written communication skills, customer service and negotiation skills
- Excellent verbal, written and interpersonal skills with a strong customer service focus
- Capacity to learn and master new technology, and knowledge of Microsoft Office products; strong skills in Excel; experience in CIS and OASIS
- Prioritize and organize work effectively with a strong attention to detail
- Strong demonstrated people management and development skills
- Effective communication skills including but not limited to ability to negotiate and tailor communication to various audiences
2
Experience For Collections Team Lead Resume
- Goal driven and results and metrics oriented with strong problem solving skills
- Proven account management skills required in order to create, maintain and enhance customer relationships while resolving past due accounts
- Strong written and oral communication skills including proficiency in Word and Excel
- Detail oriented -Excellent verbal and written communication skills
- Strong commercial acumen and the ability to resolve problems logically, efficiently and cost effectively
- Good interpersonal, communication and leadership skills to engage with different departments and ensure that projects are done timely and accurately
3
Experience For Collections Assistant Resume
- Intermediate to advanced Microsoft Excel skills and experience is required
- Excellent verbal communication and interpersonal skills required
- Excellent Computer Skills (Specifically Microsoft Excel and Word)
- Excellent communication skills (both written and verbal), with all levels of management
- Strong business acumen and the ability to resolve problems logically, efficiently and cost effectively
- Exhibit strong supplier relationship skills to manage outside vendors
- Excellent interpersonal, oral, written, and presentation communication skills
- Detail oriented and proven organizational skills
4
Experience For Special Collections Assistant Resume
- Strong Microsoft Office (Excel, Access, Word, PowerPoint) and SQL skills
- Strong negotiation skills desired
- Flexibility and strong organisational skills
- Excellent attention to detail, organized and computer skills, professionalism
- Proven ability to effectively present to leaders at all levels
5
Experience For Director of Collections Resume
- Good teamwork skills as reliable
- Demonstrates proficient negotiation skills with a track record of successful outcomes
- Strong analytical skills and ability to organize and analyze data into cohesive outputs and results
- Strong collection and negotiation skills and knowledge of Fair Debt Collection Practices Act
- Demonstrated ability to work independently yet interact effectively, with different levels of management
- Conveying information effectively
- Build and develop an effective working team, endorsing a team based environment and ensuring all activities and priorities are linked to business objectives
6
Experience For Collections Director Resume
- Demonstrated project management experience in organizing, planning and executing small to mid-scale projects
- Proven track record of making cost effective decisions that are solutions based for the business and our clients
- Uses investigative and problem-solving skills to resolve issues
- Demonstrated experience with the curation and research of fossil mammals of Montana and surrounding regions
- Demonstrated experience with communicating natural history information to the general public
- One to three years’ demonstrated experience cataloguing works of art within a collections information system
- Prior experience in collections
- Communicate complex information effectively to create team understanding and openness
7
Experience For Team Lead Collections Resume
- Proven experience and ability to successfully achieve department goals
- Proven supervisory and staff development skill set
- Strong time and project management; ability to manage multiple projects within tight timelines; strong organizational abilities and
- Able to effectively communicate with others, both written and verbal
- Prior high volume collections experience
- Museum collections database experience with experience in XML/Marc
- Prior experience with commercial collections, including reconciliation and customer service
8
Experience For Coord, Collections Resume
- Basic computing skills in a Windows-based environment with the ability to search and input in both English and Chinese
- Financial based experience, including experience in Collections operations
- Works with accuracy and attention to detail, and the ability to communicate effectively both orally and in writing
- Strong work ethic with proven track record of accuracy, dependability and consistency
- Good experience with Microsoft Office Suite or similar tools
- Experience in customer service is needed; any experience in credit collections is positively valued
9
Experience For Collections Senior Manager Resume
- Able to work unsupervised and with students and faculty at a professional level as evidenced by experience and application materials
- Proactive case management skills
- Work effectively and meet deadlines with minimal supervision
- Strong relationships with external collections agencies to run effective champion/challenger programs
- Demonstrated experience managing, supporting and motivating individuals at a variety of levels, including faculty, professionals and staff
- Relevant experience within an administrative role, F&I or Financial Services/ Collections environment and customer service experience
- Strong customer service perspective/experience
10
Experience For Specialist, Collections Resume
- Prior management experience with direct reports desired
- Able to identify issues, collaborate on solutions, and resolve effectively
- Create and maintain strong, effective relationships with key sales and business partner leaders
- Prior customer service or collection experience in a B to B environment
- Establish and maintain excellent relationships with faculty and students and align collecting policies and practices with academic priorities
List of Typical Skills For a Collections Resume
1
Skills For Collections Administrator Resume
- Demonstrate problem solving skills by working with guests to find the right solution to bring the account current
- Excellent record-keeping, written, and oral communication skills
- Strong communication and problem solving/analytical skills
- Detail oriented with excellent problem solving skills, imagination and patience
- Demonstrated ability to adjust to changes in the workplace -Decision-making skills
- Strong database searching and navigation skills
- Excellent computer skills and proficiency in LAN network, Microsoft Office software, and lease accounting packages
- Good skills in negotiating
- Project management skills to prioritize, manage, and implement a variety of competing initiatives
2
Skills For Collections Team Lead Resume
- Proven skills in handling people issues and conflict resolutions
- Excellent Customer Service & Soft Skills
- Strong in communication skills, flexible, and ability to work in minimal supervision
- Strong computer skills; Excel, Word and Outlook
- Successfully demonstrated ability to work effectively in a team environment, as well as the ability to work well independently in an organized manner
- Good problem solving, organizational and time management skills. Detail oriented
- Strong interpersonal skills are needed to lead, negotiate payments, settle disputes between customers/businesses and motivate the team
- Demonstrated ability to effectively handle a high-volume workload, daily deadlines, and productivity standards
3
Skills For Collections Assistant Resume
- Using E-mail, Phone, and Writing Skills
- Coaching & Development Skills
- Outstanding leadership qualities and exceptional people management skills
- Ensuring “aged receivables” are effectively managed to meet performance/organization objectives
- Prior experience creating spreadsheets/database management in MS Excel and MS Access and creating word documents/letters/mailings in MS Word
- Proven abilities with collection and other risk modeling methods and using risk and collection models to properly prioritize collection efforts
- Demonstrated experience driving a group of individuals to achieve performance objectives while providing great service to customer
4
Skills For Special Collections Assistant Resume
- Proficiency in entering and maintaining data with Specify software as evidenced by experience
- Extensive experience in leading an effective Collections/Recoveries team, ideally for small dollar, short-term lending
- Relevant working experience / 1-3 years of experience in managing teams
- Experience working in Accounts Receivable B2B Collections experience
- Able to communicate effectively both verbally and in writing in a clear, concise, and courteous manner
5
Skills For Director of Collections Resume
- Computer Literate, typing skills & be able to compose own correspondence
- Demonstrated museum experience working in collections management or curation
- Demonstrated experience with fossil/geological/biological specimen handling techniques
- One to three years demonstrated experience cataloging works of art within a collections information system
- Intermediate computer skills including Windows 7, Microsoft office software suite, and basic knowledge of computer hardware and printers
6
Skills For Collections Director Resume
- Personal computer skills using Microsoft Office software: Word, Excel, Outlook, etc
- Proven track record of managing teams with customer service, collections, fraud or debt recovery experience (as appropriate) desirable
- Experience as a Recycling Operative would be a strong advantage
- Well-developed coaching skills
- Basic object/art handling skills to handle and move fragile collection objects
- Responsible for ensuring that every customer receives the appropriate experience on every contact via the effective management of their team
- Strong Customer Service, collection and Loss Mitigation servicing experience
- Good decision making skill
- Exceptional attention to detail and analytic problem solving skills
7
Skills For Team Lead Collections Resume
- Proven business acumen with a strong understanding of business to business contracts and associated financial transactions
- Prior experience in a blended process is an added advantage
- Work in a multi-media environment (e-mails, phone calls, chat, letters) and demonstrate ability to prioritize work accordingly
- Computer proficiency in Microsoft Word and Outlook, and advanced skills in Excel
- Assist with call quality/negotiation skills and provide feedback
- Customer service or call center experience required, with at least 1 year of collections experience
- Experience and good knowledge of Accounts Receivable and working with a team onshore and offshore
8
Skills For Coord, Collections Resume
- Effectively present information and respond to questions from groups of managers, clients and customers
- SAP experience or related ERP experience
- 3+yrs of proven leadership/management experience
- Work effectively and efficiently work under pressure
- Experience as a senior loan counselor or 6 months supervisory experience
- Problem-solving skills to guide collector in resolving member concern
- Basic mainframe skills, as well as a working knowledge of Microsoft Office software
- Proven experience as a Collection Specialist or similar role
- Use change leadership skills to ensure staff are motivated and productive to meet and exceed operational goals
9
Skills For Collections Senior Manager Resume
- Valid Drivers License and Good Driving record. Travel required to Regional locations for regional meetings , for Divisional meetings, etc
- Basic computer, internet, email, and Google Doc skills, and the ability to develop proficiency with two circulation systems: Sierra and KLAS
- Analytical review skills and ability to make decisions based on analysis
- Proficient language skills in Spanish and English
- Documenting coaching and taking corrective action where required including using good judgement on when to escalate to HRBP, OM and above
- Understanding and experience with data entry
- Develop, coach and train team members to assist with cross skilling opportunities with a view to assisting other teams during periods of peak volumes
- Experience in applying new and emerging information and library technologies to special collections and archives, including digital scholarship initiatives
10
Skills For Specialist, Collections Resume
- Collaborate with Research and Education librarians in the use of collections in teaching and in building student research experiences
- Strong understanding of Finance and Accounting processes
- Design models to determine queuing priority for outboard calling
- Experience using word processing, spreadsheet, and database software
- Experience with ingesting finding aids into the Virginia Heritage Database
- Experience of working with senior business leaders including ExCo level senior leaders and Regulators
List of Typical Responsibilities For a Collections Resume
1
Responsibilities For Collections Administrator Resume
- Scheduling and monitoring of ongoing tasks by being accountable for managing individual work load and informing manager with workload issues to ensure work is completed on time, accurately and according to department standards and/or commitments to Business Units
- Excellent research and negotiation skills
- Strong interpersonal skills with ability to motivate and drive results
- Excellent written/ verbal communication and organizational skills
- Strong verbal and written communication skills at an executive level audience
- Collections experience with prior media experience – broadcast, digital, etc
- Excellent customer service skills and ability to build relationships with internal and external customers
- Proven experience in SAP
2
Responsibilities For Collections Team Lead Resume
- Write routine correspondence speak effectively in-person and over the phone with individuals, as well as groups of people
- Communicates effectively and professionally with both internal and external representatives
- Ensures teams effectively manage the customer/partner problem resolution process
- Effectively work with the business units and sales force to improve credit quality and cash flow
- Effectively work with the sales force to improve credit quality and cash flow
- Communicate effectively and in a timely manner with all customers clients and auditors
- Banking Experience required (5+ years in Collections operations)
- Operates and maintains all equipment used in trench work for both excavating and back filling and equipment used for cleaning and clearing sewer lines
- Experience managing / motivating / developing team is critical to long term department success
3
Responsibilities For Collections Assistant Resume
- Proven ability to support a supervisor in motivating, developing, and coaching a team of up to 15 collectors
- Utilize good judgment in dealing maintaining essential job functions through planning, and follow up
- When necessary, operates and maintains the postage mailing machines. Accepts incoming materials from USPS, UPS, and other vendors
- Demonstrated success leading teams and managing projects
- Extensive experience of communications and presentations (including platform presentations), negotiation and influencing
- + 3 years of experience in Expense Management, Accounting, Budgeting and Expense Control
- Provide support and guidance to the team; establishing and adjusting priorities in alignment with company goals and objectives
- Is teamwork oriented, and shows initiative in creating and carrying out improvements to staff procedures and user experience of the Library
- Experience in accounting department
4
Responsibilities For Special Collections Assistant Resume
- Experience in collections within banking/financial industry
- Sound knowledge of litigation processes and demonstrated ability to conduct skip searching and locate skips
- Provide back-up service for special pick-ups and deliveries of recycling and solid waste items on and off campus
- Build efficient model of cooperation with stakeholders, ensuring that priorities are in place
- Experience with scanning and Adobe Acrobat
5
Responsibilities For Director of Collections Resume
- Experience searching in online catalogs or databases
- Experience with Library materials processing
- Experience in the commercial trucking, construction equipment, motor coach or other related equipment industry
- 24 months of management and/or supervisory experience in a special collections and/or archival setting
- Significant experience working in customer-focused, target driven environment
- Contribute ideas and expertise to formulate effective corrective actions for problems by participating in
6
Responsibilities For Collections Director Resume
- Setting long-term direction, goals, and priorities,
- Provide accurate information, supporting documentation, and effective communication to complete recovery process
- Responsible for ensuring timely and effective collections and follow up is performed for all insurance and patient accounts
- Experience with skip tracing
- Experience working with cultural and natural history collections
- A strong interested & understanding of natural science
- Demonstrated ability to manage multiple supervisors in fast pace/growing environment
- Multi-task and prioritize while speaking with customers
7
Responsibilities For Team Lead Collections Resume
- Previous late stage collections, repossession, and/or Skip Tracing Experience
- Experience working in a high volume warehouse environment
- Strong understanding of the Key Performance Metrics and capabilty to drvie team performance to exceed goals
- Knowledge of bibliographic conventions and experience searching online catalogs and research databases
- Experience working with teams outside of the direct control
- Experience collaborating across units/departments in an academic environment
- Experience of using Alfa software
- At least one year of experience in complex filing and research systems
8
Responsibilities For Coord, Collections Resume
- Extensive experience of managing suppliers, stakeholders & customer relationships
- Experience of working in adherence to the Global Consumer Credit and Fraud Risk Policies Specifically in chapters related to Collection a significant advantage
- Experience working with museum collections for 1-3 years
- SAP knowledge, collection experience and reporting capabilities
- Significant experience working in customer-focused, target driven
- + 5 years of experience in Finance or Banking Companies
- Experience implementing professional standards and procedures involved with museum collections oversight activities
9
Responsibilities For Collections Senior Manager Resume
- Demonstrated proficiency with business warehouse, billing and financial systems
- One year of Library, Cataloging, or Special Collections/Archival experience is required
- Good working knowledge of third party insurance and public assistance programs
- Computer Literate, experience using Word and Excel
- Experience in art handling
- Knowledge and experience with carpentry and safe woodworking practices
- Experience and knowledge of standard library and archival descriptive practices and cataloging standards
10
Responsibilities For Specialist, Collections Resume
- Experience working in a fast paced, high volume office environment
- If youre ready to say goodbye to a boring job and say hello to a job thats full of opportunity
- Collections Experience in a Professional Setting
- Experience in managing collections communications campaigns (Dialler, SMS, TTS etc…)
- Experience in working in the telecommunications industry
- Previous Payment posting experience
- Pull monthly aging reports once all cash received for prior month has been posted
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