Collections Rep Resume Sample
Annabelle Hane
87101 Katherine Ways,
New York,
NY
+1 (555) 705 4370
Work Experience
Senior Collections Rep
04/2016
-
PRESENT
San Francisco, CA
- Monitors staff’s adherence to Fair Debt Collection Practice Act, Collection, Repossession and Bankruptcy laws/regulations, Fair Credit Reporting Act and mortgage Insurer/Investor/PMI guidelines
- Bills and rebills secondary payer claims with appropriate documentation. Responsible for mailing paper
- Edits accounts by working ATB’s daily. -10%
- Reads and reviews EOB’s for appropriate response to situation.-10%
- Assist Associate Collections Representative staff with daily account questions, issues, or barriers as necessary
- Complete and independently manage account follow-up for denied claims based on preset follow-up guidelines defined by payor type and account balance
- Assist Commercial Collections Representative staff with daily account questions, issues, or barriers as necessary
- Assess customer’s financial situation for possible referral for loss mitigation
- Uses various collection systems to update customers’ accounts and to send correspondence
Collections Rep
03/2009
-
03/2016
Los Angeles, CA
- Drives inquiries from customers and clients towards resolution which includes the identification of the appropriate source of payment or assistance program
- Records and maintains complete and accurate documentation of all activity performed on appropriate medium
- Adheres to, and monitors staff’s adherence to, Fair Debt Collection Practice Act; Collection, Repossession, and Bankruptcy laws/regulations; Fair Credit Reporting Act and mortgage Insurer/Investor/PMI guidelines
- Maintains confidentiality of customer’s nonpublic information
- Ask probing questions in order to better understand customers’ current financial state
- Make outbound and receive inbound calls and consistently follow Discover’s recovery call model and techniques
- Meet productivity and quality goals/standards
- Receives and posts payments to proper accounts
- Prepares statements and reports for credit department
Collections Rep-hach
05/2002
-
09/2008
San Francisco, CA
- Maintains record of collections and status of accounts
- Manages proactively patient account balances that are large as defined by management discretion and are due from third party payers
- Investigates and resolves denials on a weekly basis with the objectives of reducing the number of denials in the future. Maintains key performance indicators as defined by management discretion
- Calculates and enters appropriate adjustments to invoices in the portfolios based on insurance reimbursement methodologies, contractual relationships, and coverage
- Recommends accounts to be written off to appropriate categories if the provider did not meet certain payer guidelines, such as timely capture of charges
- Excellent PC skills (Proficient with Microsoft Work, Excel, Internet and E-mail communications)
- Work with customers to resolve past due accounts
- Build lasting relationships with customers and provide a great customer service experience
Education
Indiana Wesleyan University - Cleveland Education Center
1998 - 2002
Bachelor's Degree in Management
Professional Skills
- Excellent communication skills (written and oral)
- Excellent phone skills
- Solid spelling and data entry skills
- Outstanding time management and organization skills
- Good phone manner and people skills
- Essential to have good math skills
- Cash application/reconciliation skills with installment contracts required
How to write Collections Rep Resume
Collections Rep role is responsible for microsoft, insurance, reporting, contracts, training, credit, retail, organization, word, cash.
To write great resume for collections rep job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collections Rep Resume
The section contact information is important in your collections rep resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collections Rep Resume
The section work experience is an essential part of your collections rep resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collections rep responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collections rep position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collections Rep resume experience can include:
- Strong work ethic
- Multi-task and prioritize accounts
- Collection/customer service experience and/or product knowledge
- Collection/customer service experience and/or product knowledge
- Consumer and/or Commercial collections experience
- First party collection experience required
Education on a Collections Rep Resume
Make sure to make education a priority on your collections rep resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collections rep experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collections Rep Resume
When listing skills on your collections rep resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collections rep skills:
- Two (2) years experience in an insurance billing or follow-up position in either a hospital or medical office setting
- Experience with office machines including fax and photocopier
- Experience as a Collection Specialist or similar role
- Analyze accounts receivable information to determine priority
- 2+ relative work experience in an office
- Skilled in negotiation
List of Typical Skills For a Collections Rep Resume
1
Skills For Senior Collections Rep Resume
- Knowledge of accounts receivable transactions including, but not limited to: invoicing, credits, cash applications, sales terms, pricing, delivery transactions
- Work a flexible schedule including day, evening and weekend hours
- Maturity, teamwork, problem solving, learning, and consummate professionalism
- Normal office environment with ability to work a flexible schedule including day, evening and weekend hours where necessary
- Knowledge of billing procedures and collection techniques
- Working knowledge of MS Office and databases
- Comfortable working with targets
2
Skills For SFS Collections Rep Resume
- Produce regular aging reports
- Follow established policies, procedures, and training guidelines
- Adapt to change in a rapidly expanding dynamic organization
- Knowledge of ICD-9, CPT-4 and HCPC’s coding systems
- Basic understanding of ICD-9, CPT-4 and HCPCs
- Use Microsoft Office
- Patience and ability to manage stress
3
Skills For Collections Rep-hach Resume
- Knowledge of consumer and or/ commercial collection practices
- Thorough knowledge of the Company’s Standard Operating Procedures, Investor loss mitigation options, as well as state and federal legal requirements (FDCPA & CFPB) with regard to collections procedures, bankruptcies, foreclosures, and repossessions, keeping abreast of current requirements and changing legislation
- Communicate with Customer Service Center (CSC) personnel to verify and correct posted items on the correct account when necessary
- Respond to phone inquiries from Customer Service Center (CSC) personnel and customers
- Research and resolve customer disputes when a Customer Service Center (CSC) is unable to
4
Skills For Collections Rep-spoc-collections Resume
- Resolve all dispute cases to a mutual satisfactory end between customer and company
- Initiate collection activities on past due accounts (calls, letters & emails) and follow-up on all items
- Make recommendations for customer work out with Credit Manager
- Email your resume to marcy.parko@randstadusa.com, and follow up with a phone call to make sure we received it--- 724-935-3460
- Normal office environment with ability to work a flexible schedule
5
Skills For Senior Consumer Collections Rep-late Stage Resume
- Negotiate with customers to come to shared resolution
- Also eligible for further promotion to Late Stage Collections based on performance, with more incentive potential
- Dependable and accountable
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