Commercial Operations Specialist Resume Sample
Madelyn Schmidt
9342 Clotilde Port,
Houston,
TX
+1 (555) 294 8013
Work Experience
Commercial Operations Specialist
05/2016
-
PRESENT
Phoenix, AZ
- Think “outside the box” for customer satisfaction and issues that require escalation
- MS Office suite knowledge
- Responsible for monitoring contracts queue and processing contracts within targeted SLA’s
- Processes sales contracts, orders and amendments through execution and bookings validation
- Enters all sales contracts in orders management and billing systems with a focus on ensuring information is complete, accurate and timely for billing and fulfillment purposes
- Identifies and communicates non-compliance with contract requirements and terms & conditions including providing solution actions needed to come into compliance
- Identifies any contract terms & conditions which fall outside of the system capabilities and works with the appropriate teams (billing, operations, etc) to address (manual or otherwise)
- Proficient at Microsoft Office software such as Excel, Word, PowerPoint etc.
Service Commercial Operations Specialist
12/2010
-
03/2016
New York, NY
- Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l and/or local Law is broken
- Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l and/or local Law is broken
- Complies with Quality Standards and Philips’ standards of business conduct
- Acting as an information distribution center for the department: collect, consolidate, and disseminate information from/to all the team members to ensure knowledge sharing and execution of function strategy
- Supporting Sales Managers with sales performance analysis
- Forecasting orders and ensuring they are up to date
- Providing policy and process support to sales team on CRM tools utilization
- ITO process handling with respect to local legislations and regulations
- Ensuring the correctness and execution of compensation and incentive plans
Education
Webster University - Orlando Campus
2005 - 2010
Bachelor's Degree in Finance
Professional Skills
- Strong skills for PC’s, Outlook, Microsoft Word and Excel. AFS experience preferable
- Strong quantitative aptitude; strong verbal and written communication skills
- Strong PC Skills, Outlook, Word and Excel
- Excellent communication skills that drive results
- Demonstrated successful experience leading a team and/or project
- Good organizational skills and keen attention to detail accuracy
- Loan servicing experience to include reading notes, functions, and interest calculations
How to write Commercial Operations Specialist Resume
Commercial Operations Specialist role is responsible for ownership, availability, customer, credit, finance, training, database, procurement, reporting, digital.
To write great resume for commercial operations specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Commercial Operations Specialist Resume
The section contact information is important in your commercial operations specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Commercial Operations Specialist Resume
The section work experience is an essential part of your commercial operations specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous commercial operations specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular commercial operations specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Commercial Operations Specialist resume experience can include:
- Work, educational or internship experience in a consulting or business environment
- Related working experience, preferably in Pre-Sales support, business/financial analyst or similar
- Previous experience creating proposals for power generation services with a turbine-generator service company
- Experience as a Commercial Leader
- Rigorous, analytical work experience
- Researching EnerNOC customers and prospects, performing quantitative and qualitative analysis, and compiling the information in customer presentations
Education on a Commercial Operations Specialist Resume
Make sure to make education a priority on your commercial operations specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your commercial operations specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Commercial Operations Specialist Resume
When listing skills on your commercial operations specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical commercial operations specialist skills:
- Strong presentation skills with ability to synthesize and explain complex issues
- Strong business acumen and 5 years’ experience in Sales/Services/Commercial/Financial roles
- Prior experience in a field sales role
- Strong experience in Sales/Services and/or Operation roles
- Exhibits the ability to interact effectively with various types of people
- Technical writing experience (outage reports, engineering studies, etc)
List of Typical Experience For a Commercial Operations Specialist Resume
1
Experience For Service Commercial Operations Specialist Resume
- Develop metrics to measure progress to make tools more effective and to make employees more efficient
- Manage internal deal review process of terms and conditions prior to contract signature with the commercial, legal, controllership and finance teams
- Collaborate and coordinate with diverse teams (Commercial, Marketing, Finance & Operations) for account segmentation
- Support Commercial Director for DI QMI, Channel QMI and DI War rooms
- Take the functional Leadership for Lean Sales ITO
- Support Go to Market tools deployment to drive process simplification and improved GTM (Sales Workbench, CRM tool)
- Be the gatekeeper to the service P&L by ensuring quality revenue being booked by meeting all revenue recognition criteria and taking proper approvals, when needed, as per the existing DOA(s)
- Ensure quality and integrity of the customer contracts as they are entered into the system
- Responsible for preparing proposals and tenders for service contracts including but not limited to HCS, LCM and Services 2.0 (Asset+, Dose Mgt., and Education), acquire all discount approvals as per the discount approval matrix and raising CCWF when needed, before the offer is sent to customer
2
Experience For Commercial Operations Specialist North West Africa Resume
- Responsible for driving the overall execution of the GEHC customer service contract and noncontract loading into all applicable processes including additions, deletions and modifications to the existing contracts
- Supporting Service Sales team in all customer requirements within the Service sales scope (performa invoices, KYC, renewal / acknowledgment/payment/amendments letters, bid/performance bonds etc)
- Maintain Install database accuracy by updated contract and warranty data, update de-installed systems and by supporting field teams and customers via phone and email
- Responsible for timely and accurate billing of customers for contract and non-contract services by creating invoices, getting service reports and preparing invoicing packaging within the 15-day role
- Provide support for timely resolution of customer invoicing disputes in coordination with the Services Cash Process Manager, Service Cash Manager, Service Sales and field service teams
- Act as a business enabler by identifying and give visibility to sleeping and OOW IB to Service Sales
- Ensure prompt customer support for all contract and non-contract administrative related questions
3
Experience For Commercial Operations Specialist Resume
- Keeping SFDC up-to date by creating, updating opportunities, and utilize SFDC to create and export useful reports. Also, storing customer contract/PO copies and customer RFQ#/RSP#/Order#) in the tool
- Provide regular update for the contract and non-contract opportunities status to the Com Ops Leader
- Participate in local and EAGM OPMECH meetings and prepare in advance and pitch, if needed
- Follow QA processes including proper original and digital archiving of Contract and Non-contract documentation (proposal, tenders, signed contract, SR, customer letters, invoices, bank guarantees, bid/performance bonds, insurance certificate etc…)
- Work in partnership with the people who buy our pharmaceuticals
- Lead Sales Operations processes & mechanisms and coordinate their implementation
4
Experience For Service Commercial Operations Specialist Resume
- Build up scorecards for sales teams
- Support Go to Market tools deployment to drive process simplification and improved GTM CRM tool)
- Organizes deal review & decision meetings to ensure that technical and commercial risks are addressed and incorporated in our proposals
- Ensures adherence to Policy 5.0/6.0 (“A”)
- Highlights and communicates risks outside company standards
5
Experience For Commercial Operations Specialist North West Africa Resume
- Ensures that deal risks are properly assessed and mitigated (flags approved by relevant functions per DoA matrix)
- Co-develops appropriate Terms and Conditions for standard customer proposals (per types) based on risk/reward analysis
- Proficient in use of Microsoft office with speed and accuracy and particularly proficient in Excel
- Enable collaborative culture and drive organization to improve customer/client satisfaction levels and responsiveness- Distributor scorecard
- In Collaboration with the Commercial Excellence team, support strategic imperatives (Growth, Simplification & Quality) and initiatives in order to ensure the fulfillment of business requirements and to optimize business performance
- Develop and execute priorities to meet objective
6
Experience For Commercial Operations Specialist Resume
- Support quarter-end orders closing with Commercial, Finance and Sales Operations team
- Support the ComOps Director in general with analytics, data collection and reporting
- Develop and maintain critical relationships with Commercial and finance teams to deliver orders performance to OP targets
- Drive continuous improvement on all related processes i.e Syria work instructions and procedures in adherence with GE & internal requirements
- Keep track and follow-up on big/ Strategic projects in the region
- Standardize country T&C’s
7
Experience For Service Commercial Operations Specialist Resume
- Efficiency in Microsoft Excel
- Coordinate Creation of new Clients with Finance Department – Coordinate with Sales Rep and SPT Finance department on the creation of new advertisers and agencies in the system and receive notification of client’s creditworthiness
- Energy, Drive, Ambition
List of Typical Skills For a Commercial Operations Specialist Resume
1
Skills For Service Commercial Operations Specialist Resume
- Interest in or experience with the Clean Technology, Energy and/or Smart Grid industries
- Leadership experience in business, athletics, non-profit, academic or extracurricular environment
- High knowledge level in Excel and overall strong aptitude in systems
- Valid work permit for Sweden
- Flexible and able to prioritize tasks and work well independently
2
Skills For Commercial Operations Specialist North West Africa Resume
- Field or Shop experience with power generation equipment
- One to four years of Customer Service/Call center related business administration experience
- Salesforce experience highly desired
- Driving the development of business terms deals; participating in customer negotiations
- Taking initiative and self-confidence
3
Skills For Commercial Operations Specialist Resume
- Analyzing actual results of the sales team vs OP
- Conducting Big deals review, Strategic accounts review, LCT Deals Review, HCS Orders & Sales Pulse
- Teaming with sales managers and solutions engineers to develop deal strategy
- Leading the development of proposals and RFP responses
- Presenting deal economics and approval packages to senior leaders
- Responsible for managing the proposal process from inquiry phase till formulating the contract including tenders collection and proposal submission
- Appreciation for a culture of not taking ourselves too seriously while taking our work very seriously
- Lead as appropriate the various sales operating mechanisms including fulfillment and risk mitigation
4
Skills For Service Commercial Operations Specialist Resume
- Participate and Lead in Operating Reviews, Quarterly Business Reviews and staffing meetings and functions
- Responsible for driving the overall execution of the GEHC customer service contract loading into
- Coordinate quotations for multi P&L deals, working with the different commercial and pricing teams
- Develop partnership with sales team in meeting proposal needs
- Oversees implementation of global contracting strategies
- Develops corporate contracting policies and guidelines, contract model forms and systems
- Identifies contracting trends and improvement opportunities
- Advanced knowledge of contracting statutes
- High levels of productivity and efficiency while multi-tasking across a broad set of deadline-oriented tasks, with minimal supervision
5
Skills For Commercial Operations Specialist North West Africa Resume
- Professionalism in communicating with senior internal executives
- Flexibility to respond to changing needs and opportunities
- Work well within a team in a rapidly-growing business
- Work with the Sales Operations Department as a team member to provide general cover as required supporting the overall sales activity
- Responsible to regularly review the monthly KPI file shared by the EAGM team, identify where deficiencies are and act on it
- Meet or exceed the defined KPIs set to deliver high data & IB quality, better business performance, reduce business cycle times, increase systems and tools user adaptation and ensure compliance
- Proficiency with PC’s – Excel, Word, Outlook. AFS helpful
6
Skills For Commercial Operations Specialist Resume
- Commitment to customer service and ability to work in a team oriented environment
- Self directed, goal oriented and innovative
- Thorough knowledge of multiple product offerings
- Interest in project management and process improvement
- High competency on MS Office tools
- Leadership and business acumen
- Work independently. Ability to be flexible
- Top-notch customer service attitude
7
Skills For Service Commercial Operations Specialist Resume
- Comprehend complex loan products and related loan documentation; apply knowledge in day to day workflow
- High attention to detail and ability to work in a fast-paced, process-centered environment
- Manage all aspects of customer service, customer satisfaction, and contractual
- Positive team attitude with ability to view challenges as opportunity for improvement
- Partner and lead multiple stake-holder groups
- Develop systems to horizon scan for changes in EU competition laws / Guidelines and feed back to the LCM team via monthly e-mails and team meetings
- Shape and Manage introduction of a new Tender / contract database and the processes that sit around it
8
Skills For Commercial Operations Specialist North West Africa Resume
- Review and standardise our current commercial processes to identify areas for improvement
- Develop and create proposals on time to meet customer needs
- Reviews, drafts and negotiates assigned contracts and/or commercial documents
- Work across multiple functions ie Legal, tax, HSE, quality and finance representatives to identify various project-related risks or concerns
- Leads, guides and advises senior management on commercial issues
- Displays leadership in implementation of initiatives
- Communication link between Operations, Team Leads, Global Account Managers, Product Line Sales Managers and across the enterprise
- Potential to grow into a management role as the team expands
9
Skills For Commercial Operations Specialist Resume
- Proactive, energetic, and customer-centric attitude and ability to quickly forge productive and collegial relationships at all levels of the organization
- Some travel to visit customers and prospects required
- Data supply and analytics
- Acting as information distribution center for the department: collect, consolidate and disseminate information from/to all the team members to ensure knowledge sharing and execution of function strategy
- Receive all the information from the sales department, creates the actual contracts/bids, taking into account all the legal parameters, and submits the public contract also doing the follow up
- Review the appropriate medical publications for tenders pertaining to GE Healthcare and applies to the Health Authorities for consideration to tender
10
Skills For Service Commercial Operations Specialist Resume
- Support Commercial Director and Finance for Ops Review flow- Quarterly Order, Sales and Risk/Opps data collection, gathering and submission to Finance prior to EAGM Ops Review
- Track order forecasting through CRM
- Plan and update the PMS planning file (PIP) on a monthly-basis and align with service delivery to
- Provide policy and process support to sales team on tendering: information collection, country policy research, etc
- Ensure compliance with public procurement requirements when dealing with governments
- Optimize sales force efficiency through functional deployment of IT tools, including Sales Force Dot Com, Distributor Performance tool
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