Communications & Engagement Manager Resume Sample
Benton Gusikowski
94506 Tyshawn Ford,
Phoenix,
AZ
+1 (555) 521 0755
Work Experience
Communications & Engagement Manager
09/2017
-
PRESENT
Philadelphia, PA
- Develop and manage communications and engagement programs for EY’s multiple people audiences; proactively identify their diverse needs
- Deliver on EY, Energy sectors, and BMC strategic priorities; align communications with EY’s go-to-market and performance agendas and revenue goals; communicate the BMC value proposition
- Deliver on strategic priorities for the Assurance service-line; aligning internal communication initiatives with EY’s performance agenda and revenue goals
- Deliver on TAS and BMC strategic priorities; align BMC initiatives with EY’s performance agenda and revenue goals; achieve the desired results; communicate the BMC value proposition
- Understand EY’s business; effectively navigate EY’s and BMC’s matrix organization to access, inform and engage the right people at the right time
- Teams effectively across BMC’s Go-to-market and Brand & External Communications teams to develop and implement C&E programs
- Drives consistent processes for Regional rollouts of Executive (Global/Area) communication programs related to the firm’s vision, strategy and values. Tailors programs for FSO audiences and project manages program implementation to inform, empower, inspire and engage our people
- Results-driven: Delivers on EY’s, the FSO’s and BMC’s strategic priorities. Aligns C&E initiatives with the Region’s goals to achieve the desired results
- Manage relationships with key TAS stakeholders in the geographies and Regions
Internal Communications & Engagement Manager
01/2011
-
08/2017
San Francisco, CA
- Maintain up-to-date knowledge on brand, marketing and communications and TAS issues, trends and long-term implications for EY’s brand strategy generally and its communications and engagement approach in particular
- Be a strategic advisor and help support the development and implementation of each Firmwide Program’s communications and engagement strategy, thereby providing strong support to the program leaders to deliver against EY’s Vision 2020 strategy
- Help navigate through the firm’s complex channels by developing a program-specific channels strategy that reflects the needs of the program’s audiences
- Deliver on the Firmwide Programs priorities, align initiatives with EY’s performance agenda and revenue goals and communicate the BMC value proposition
- Understand EY’s business, effectively navigate EY’s and BMC’s matrix organization to access, inform and engage the right people at the right time
- Help to prioritize projects to ensure alignment with key areas of focus for BMC and the business
- Drive understanding, motivation and stakeholder value
Regional ISC Communications & Engagement Manager
11/2007
-
10/2010
Boston, MA
- Results-driven: Delivers on EY’s, Global Market’s, and BMC’s strategic priorities; aligns communications with EY’s go to market and performance agendas and revenue goals; communicates the BMC value proposition
- Inspiring others: Enables and demonstrates innovative thinking and inspires innovative action; leverages communications to inspire others
- Change management: Provides tactical guidance to realize BMC vision; maintains comprehensive working knowledge about the change process and implementation best practices
- Collaborate closely with other team members and colleagues across BMC to align and integrate strategic messages that reflect EY’s most critical priorities; communicate these messages though our most relevant channels
- Maintain up-to-date knowledge on BMC and Tax issues, trends and long-term implications for EY’s brand strategy generally and its Communications and Engagement approach in particular
- Develop and manage communications and engagement programs for EY’s multiple audiences; identify their diverse needs
- Drive rollout of Executive internal communications and engagement programs that resonate in the Regions
- Results-driven: Delivers on EY’s, Global Industry and BMC’s strategic priorities; aligns communications with EY’s go to market and performance agendas and revenue goals; communicates the BMC value proposition
- Maintain up-to-date knowledge on brand, marketing and communications and ADV issues, trends and long-term implications for EY’s brand strategy generally and its communications and engagement approach in particular
Education
Bowling Green State University
2003 - 2007
Bachelor's Degree in Related Area
Professional Skills
- Excellent writing skills with the ability to deliver creative, clear, consistent, targeted copy quickly
- Excellent administrative, planning and organisational skills, with the ability to work on several projects at once, often to conflicting deadlines
- Excellent stakeholder management and influencing skills with the ability to build relationships at all levels in the business
- Excellent written skills with the ability to write for a variety of media
- Outstanding verbal and written skills and ability to communicate and network with a range of professionals
- PC skills including Microsoft Word, Excel, PowerPoint and Internet
- High standard of planning skills, together with sense of urgency and ability to deliver results
How to write Communications & Engagement Manager Resume
Communications & Engagement Manager role is responsible for messaging, leadership, communications, training, architecture, reporting, manufacturing, design, digital, travel.
To write great resume for communications & engagement manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Communications & Engagement Manager Resume
The section contact information is important in your communications & engagement manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Communications & Engagement Manager Resume
The section work experience is an essential part of your communications & engagement manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous communications & engagement manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular communications & engagement manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Communications & Engagement Manager resume experience can include:
- Make a strong contribution to communications and engagement around the ADV’s Global and EMEIA key priorities and help to successfully deploy Global and EMEIA programs
- Good project management skills through to delivery
- Good organisational skills & attention to detail
- Proven experience in liaising with and influencing a range of stakeholders and engaging them with the activities of a large, high profile organisation
- Proven experience of creating products that support digital communications, including video, audio, graphics and images
- The ability to operate as an effective tactical and strategic thinker with a track record for translating insights into action plans and results
Education on a Communications & Engagement Manager Resume
Make sure to make education a priority on your communications & engagement manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your communications & engagement manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Communications & Engagement Manager Resume
When listing skills on your communications & engagement manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical communications & engagement manager skills:
- Strong storytelling, as well as writing, editing, and proofreading skills
- Demonstrated experience serving as the voice of communications driving to a shared set of priorities
- Excellent written, verbal, presentation, interpersonal communications, active listening and political acumen skills
- Excellent analytical, problem-solving, project management, and skills
- Good organizational skills, with the ability to work at pace and balance competing demands
- Experience setting priorities, multitasking and meeting deadlines
List of Typical Experience For a Communications & Engagement Manager Resume
1
Experience For Internal Communications & Engagement Manager Resume
- Effectively navigate EY’s and BMC’s matrix organization to access, inform and engage the right people at the right time
- Demonstrated and successful background creating impactful and engaging content and messaging for diverse audiences across a variety of formats
- Experience in planning and executing multi-faceted communications and associate engagement programs
- Experience of writing design briefs and working with agencies
- Be hands on in the development of messaging and other materials for priority initiatives
2
Experience For Emeia Markets Communications & Engagement Manager Resume
- Demonstrated track record of working closely with senior leaders on communications strategies and activities
- Deliver on ADV and BMC strategic priorities; align Global BMC initiatives with EMEIA’s revenue goals; communicate the BMC value proposition
- Work alongside Talent leaders to help shape communication priorities and opportunities
- Develop and implement a marketing plan for the college ensuring integrated messaging and compatible branding and marketing across digital and non-digital
- Make recommendations and coordinate use of marketing consultants as necessary
- Create and monitor heart-of-house communication, including TVs and signage, and ensure that it is up-to-date and meets our company standards
- Phase in Il6S & Il6S Journey Understanding & Updates
3
Experience For Regional ISC Communications & Engagement Manager Resume
- Best Practice Sharing & Rewards & Recognition
- Able to influence, facilitate groups with diverse perspectives and bring teams to consensus alignment
- Deliver on strategic priorities for the Assurance service line, aligning internal communications initiatives with EY’s performance agenda and revenue goals
- Deliver on EMEIA Markets and BMC strategic priorities; align initiatives with EMEIA’s revenue goals; communicate the BMC value proposition
- Manage day-to-day operations of social media channels, and other digital media
- Ideally, this role would be based in London
- Preference is for this role to be based London
- Ensure all communication is branded and delivered to the same quality standards we’d expect our team to deliver to customers. Maintain the integrity of our communication style
4
Experience For Senior Communications & Engagement Manager Resume
- Manage CSSC Chester’s Yammer pages ensuring they are up to date, engaging and relevant
- Counsels appropriate stakeholders on communications issues, strategies, events and their potential enterprise-wide implications
- Lead programmes and consulting engagements in areas such as communications strategy, employee engagement and stakeholder management through the employee lifecycle
- Design and deliver complex, large scale communications programmes in a broad range of industry sectors including
- Develop, drive and oversee all talent-related communications in accordance to our firm’s communication strategy and brand guidelines
5
Experience For Communications & Engagement Manager UK Wide Resume
- Develop and deliver an internal talent communications plan in line with the broader corporate communications plan
- Design and help to implement sub strategies and plans for each of the individual Talent-related projects, programs and events that make up the wider Talent strategy. Ensure consistency and cohesion across each, with a clear focus on connecting with and engaging Deloitte Switzerland employees,
- Work with Talent Leaders to support change management in the business through an effective communication strategy – leading on the creation process of relevant content
- Design and edit a wide variety of communications materials from the central Talent team, including the Talent Impact newsletter, intranet articles, blog posts, social media content, etc. Ensure content is updated and published in a timely manner
- Work closely with Corporate and Talent brand leads to ensure core talent initiatives/messaging are embedded in ongoing campaigns where relevant
- Develop the communication profiles of the firm’s talent partners – advising them on best practice, and supporting them in developing and sharing content to further build the firm’s talent brand
6
Experience For UK Internal Communications & Engagement Manager Resume
- Significant internal communications campaign management experience – evidence of developing and implementing strategic communication plans across multiple channels
- Excellent communication skills in interacting with others in a positive manner and ability to understand others objectively, connect with others on personal level, and persuade others to a given point of view
- Acts as a media liaison for 2U
- Develop and implement an integrated strategic communications and social media plan to advance GCCS’s brand identity and broaden awareness of its portfolio of products and brand programs and team member assets
- Experience in developing, implementing, managing and enhancing an effective and impactful associate engagement program to enhance and sustain associate excitement and commitment building upon and complimenting Visa’s Leadership Principles
7
Experience For Customer Communications & Engagement Manager Resume
- Exceptional leadership skills and demonstrated ability to build, mentor and coach team members in a results oriented environment
- Demonstrated ability to manage multiple priorities in a fast-paced, dynamic business environment
- Develop, implement and maintain metric system to ascertain impact of overall associate engagement and communications effectiveness, relevance and impact
- Demonstrated track-record collaborating across a values-driven and also high accountability culture
- Global and/or multi-location program management experience
- Create methods for measuring effectiveness of C&E communications and adjusting communication strategies and plans accordingly
- Ensure aligned, value-added associate engagement programs
- Ensure that the communications strategy aligns internal and external messaging, branding priorities, the social mission, and corporate communications initiatives
8
Experience For Strategic Communications & Engagement Manager Resume
- Partner with peer functions in running the day-to-day communications strategy of a fast-paced organization, with the ability to drive flawless execution, pivot as needed, and provide leadership as a "player/coach."
- Establish and direct internal and external communications programs to support specific objectives of GCCS’s businesses as well as GCCS’s vision, mission, and enterprise goals
- Oversee implementation of communications strategies and tactics to ensure that clear and consistent messages reach appropriate audiences
- Establish strong, collaborative relationships with GCCS’s senior leadership team and partners; define a clear and compelling vision for organizations communications and associate engagement
- Lead and optimize the efforts and capabilities of the communications and associate engagement team
- Executive Communications; Serve as counsel to GCCS leadership team, advising on approach to emerging issues and/or untapped opportunities. Build and maintain a thought leadership platform for the executive team
9
Experience For Emeia ADV Advisory Communications & Engagement Manager Resume
- Lead the team to cultivate and enhance meaningful relationships and create strong team unity and an engaged organization where every associate takes personal responsibility, ownership and pride for GCCS’s and Visa’s success
- Elevate and manage the in-house communications and social media team to support the achievement of department goals
- Work with team to recognize internal and external communications and social media opportunities and solutions, and define and execute appropriate strategies to support them
- Work effectively under deadlines and manage multiple projects simultaneously
- Establish department priorities and individual goals and subsequently monitor progress and performance against those
- Demonstrated courageous leadership which is evident by one’s willingness to challenge our “way of work” to maximize and enhance our resources
- Liaise with all departments to ensure all outward communications are on-brand, and strategically aligned with GCCS’s organizational goals
- Energetic, flexible, collaborative and proactive; a team leader who can positively and productively impact both strategic and tactical initiatives
- A highly successful track record in a world-class, with a proven success track record in collaborating up, down, and across a matrixed culture in a fast-paced environment
10
Experience For Communications & Engagement Manager Brand & Corporate Responsibility Resume
- Innovative thinker who has a POV on leveraging new media technologies to the benefit of the organizations they work within
- Develop and execute an annual Compliance & Ethics communication plan, collaborating with various internal capability and business teams. Ensure that the plan and all Compliance & Ethics communications are connected to business strategies
- Plan, manage and create content to support the Compliance & Ethics communications plan. This includes but is not limited to intranet stories, presentations, quarterly updates, mobile and email communication, and campaigns
- Update and maintain the Compliance & Ethics intranet site
- Work with legal subject matter experts, and corporate and business compliance and ethics teams to develop and update tools so they are relatable, connect with our employee population, reach hearts and minds, and enable employees to personalize C&E
- Assist with formal training content development and review
List of Typical Skills For a Communications & Engagement Manager Resume
1
Skills For Internal Communications & Engagement Manager Resume
- Significant strategic internal communications experience with a proven track record in supporting executive teams
- Work closely with the Communications & Engagement Senior Manager for Talent to ensure effective deployment/roll out of Global and UK&I Talent priorities
- Able to use influence effectively and build relationships with stakeholders
- Exemplifies leadership skills and role model behaviours
- Advanced skills to create, develop, and implement long and short term strategic communication plans
- Collaborate effectively and engage teams to work to a common goal
- Lead and execute effectively under pressure and with absolute confidence
2
Skills For Emeia Markets Communications & Engagement Manager Resume
- Experience of working in marketing and communications, ideally within the outsourcing industry and / or financial services industry
- Skilled in connecting communications with other business functions when working as part of a multi-faceted programme of activity
- Broad understanding of communications channels and effective deployment to support messaging
- Skilled in facilitation, consulting and relationship building
- Experience managing internal communications in a corporate and/or manufacturing environment
- Experience of developing and implementing new processes
- Proof reading and editing experience
3
Skills For Regional ISC Communications & Engagement Manager Resume
- Experience of establishing and managing communication channels; magazine, intranet, briefings, social media
- Experience of developing communications to support organisational and complex change initiatives
- Experience of working in professional or financial services
- Executes communications strategies, adjusts priorities to manage new and emerging issues and situations both internal and external to the organization
- Establish and maintain effective working relationships with faculty, staff. students and other stakeholders
- Contribute to effective engagement measurement, demonstrating the value of communications to business performance
- Experienced in communications & marketing techniques
4
Skills For Senior Communications & Engagement Manager Resume
- Experience managing relationships with key national press/media contacts
- Experience measuring communications success against objectives
- Experience managing multiple, diverse stakeholders in a matrixed environment
- Experience of communicating key messages across all levels within an organisation
- Experience of developing communcation plans / strategies
- Corporate communications or marketing experience, preferably at a multi-unit retailer or agency (5 years)
- Lead and be responsible for the effective deployment/roll out of agreed talent communications campaigns
- Skilled in the use of standard office software
- Experience of Site Core and Pardot packages
5
Skills For Communications & Engagement Manager UK Wide Resume
- Experience of change communications
- Highly experienced in internal employee social media platforms
- Technically skilled in social media and development of Intranets
- GCE A Level, relevant vocational qualification or extensive experience in a relevant discipline
- Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained
- Challenge the effectiveness of communications practices and re-model where necessary
- Experience of setting strategic communications plans
- Experience of managing internal events
6
Skills For UK Internal Communications & Engagement Manager Resume
- A strong influencer at senior level and calm under pressure
- A strong communicator in all media
- Approximately seven years of communications experience in a global professional services firm or other world-class organization
- Change management communication experience
- Supporting allocated parts of the business with their communication and engagement programmes, leading to an increase in their engagement scores
- Managing multiple, inter-dependent stakeholder relationships
7
Skills For Customer Communications & Engagement Manager Resume
- Understanding of Market Research
- Understanding of print, broadcast, and online media
- Understanding of, and adherence to, 2U’s voice and brand
- Operating with flexibility in this fast paced dynamic environment to deal with a variety of stakeholders and projects
- Produce clear, compelling, consistent and engaging content for a range of ad hoc contract-based internal and external materials
8
Skills For Strategic Communications & Engagement Manager Resume
- Work to tight deadlines and remain calm and composed in challenging situations
- Work flexibly and independently and adapt to fast moving situations
- Knowledge of contemporary digital marketing technology, and social media platforms
- Knowledge of general marketing strategies
- Use analytics to guide decision making
- Highly proficient at Photoshop, InDesign and video editing
- Clear, relatable and insightful writing and communications style
9
Skills For Emeia ADV Advisory Communications & Engagement Manager Resume
- Knowledge of metric-based analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees
- BS, BA in journalism or equivalent; communications, marketing, public relations, English or related liberal arts field
- Project management and event planning (3 years)
- Identify potentially challenging situations that could drive a negative impact on employee engagement and identify opportunities to overcome this
- Be responsible for writing and producing communications deliverables that support the talent communications plan – eg, monthly blog, written articles, campaigns
- Knowledge and experience of best practice internal communication tools
- Qualifications such as CIPR, Melcrum or other professional Communications/Public Relations/Internal Communications qualifications would be of interest but are not essential
- Develop and deliver innovative, effective employee events, conferences and campaigns
10
Skills For Communications & Engagement Manager Brand & Corporate Responsibility Resume
- Build on the opportunities currently in place to recognise team and individual efforts and celebrate success
- Maximise the opportunity presented by an integrated suite of communication channels, with a particular focus on digital channels and, conversely, face to face
- Work closely with BB Corporate Communications to ensure alignment of vision, messages and activities
- Design the process to relaunch BBCLG newsletter and maintain that process on a monthly basis
- Maintain the C&E "radar" - a heatmap that captures all comms-related activity throughout the business
- Provide PA support to senior management team where required
- Knowledge of design and layout techniques
- Write, edit and create content for different media and stakeholders
- Design electronic and print media
List of Typical Responsibilities For a Communications & Engagement Manager Resume
1
Responsibilities For Internal Communications & Engagement Manager Resume
- Demonstrated ability to entrepreneurially excel in a fast-paced environment
- Communications experience
- Experience with SharePoint, Yammer and other internal communications tools
- Experience in internal communications or with agency teams
- To coordinate the EMIS group volunteering days programme (all employees get a day to do good in their local community)
- Skilled at photography
- Supporting delivery of portfolio e-newsletters and roadshows as appropriate
2
Responsibilities For Emeia Markets Communications & Engagement Manager Resume
- Responsible for directing and controlling all internal communications initiatives across the business
- Routinely interact with internal teams, including corporate communications, to stay connected to company-wide communications and general best practices
- Choose to live BSI’s values by displaying the Excellence Behaviours and understand what that means to them day-to-day
- Work with Compliance IT on front-end user interface and intuitive workflows for custom built applications
- To understand what motivates people
- An ability to find and tell stories
3
Responsibilities For Regional ISC Communications & Engagement Manager Resume
- Great ideas and the energy to execute them
- Initiative and a can-do attitude
- Advanced knowledge and understanding of all aspects of communications, including strategic planning for various media venues, technical aspects and requirements of various venues, and most appropriate and effective applications
- Experience understanding and communicating to multiple levels of staff (from management to front line) an organizations mission, vision, values, priorities and achievements as well as a knowledge of and expectations regarding applicable policies, practices and infrastructure
- Advanced knowledge and understanding of technical applications to direct professional technical staff, or personally perform technical work, including design concepts, various media, and applications
4
Responsibilities For Senior Communications & Engagement Manager Resume
- Advanced skills to advise and consult management on all aspects of communications, ranging from developing effective communication strategies to appropriately responding to inquiries regarding sensitive or complex issues or information
- Lean expertise in administration or other relevant setting
- Thorough knowledge of location protocols and channels for communication internally and externally
- Knowledge of a variety of administrative operational activities such as events planning, website design and management, listservs, resource email accounts, purchasing, GL verification, learning management systems
- Experience in communications and engagement, at a brand, or PR agency
- Knowledge of common University-specific computer application programs, including Microsoft office applications, Qualtrics, listservs
5
Responsibilities For Communications & Engagement Manager UK Wide Resume
- Alignment on the core values and strategy of 2U
- Identify new channels to interact with customers and advise the business (communication’s review groups) on best methods of communication
- Partner with the business to provide credible C&E advice that support firm-wide and Assurance objectives
- Have clarity on BSI’s products, services and initiatives
- Proactive, creative and innovative
- Able to translate business objectives and activities into communications plans
- Partner with the business to provide credible, strategic advice on both explicit and implicit communications that support business objectives
- Develop and use a range of communication channels, including social and digital media, publications, tactics and events, that support two-way communication with our stakeholders - this includes working with the head of communications and engagement to develop a long-term roadmap for our intranet
- Assist the head of communications and engagement by contributing to integrated communications campaigns/events and ensuring that stakeholder engagement is a consideration in all communications activities
6
Responsibilities For UK Internal Communications & Engagement Manager Resume
- Write, edit, produce and distribute publications aimed at stakeholders, ensuring they are well written/scritped, produced to a professional standard, on time, current, relevant and engaging
- Identify and build positive relationships with key internal and external stakeholder contacts to assist in delivering the communications and engagement programme as well as charity engagement activity
- Management or supervision experience (3 years)
- Manage internal communications budget as directed by the Head of Communications
- High level of commercial focus and business acumen
- Translate business objectives and data into communications and engagement plans
- Influence and participate in high level discussions at a senior management level
- Direct business wide programmes of activity related to communications and engagement
7
Responsibilities For Customer Communications & Engagement Manager Resume
- Identify and mitigate reputational risk in relation to communications activity required to work within legal constraints, business processes and appropriate codes of conduct
- Develop and implement key recommendations and proposals
- Work with sound judgement
- Frequent travel across sites
- Work as part of team and autonomously
- Translate business objectives and data into communications plans and materials
- Identify potentially challenging situations that could drive a negative impact on employee engagement and proactively identify opportunities to overcome this
- Use social media platforms and web CMS software
- Deliver employee communications through the appropriate mix of channels and messages, including two-way communication. Identify and implement appropriate new channels including the use of social platforms
8
Responsibilities For Strategic Communications & Engagement Manager Resume
- Promote and educate employees to use our primary online channels
- Support the promotion and communication of the Group Employee engagement survey and subsequent portfolio (Life, Pensions and Specialist Services) level results
- Ensure a consistent communication approach is used across sites, functions and business units so that the employee communication experience is consistent, targeted and timely
- Work closely with Capita and Client Press Offices to ensure media activity and coverage is appropriately utilised and controlled
- Ensure Capita maximises value from its communication spend
9
Responsibilities For Emeia ADV Advisory Communications & Engagement Manager Resume
- Provide support for communications associated with the transfer and integration of TUPEd employees into the Capita organisation and the Private Sector Division
- Contribute to the design and delivery of division-wide or Life, Pensions and Specialist Services specific campaigns
- Desire to become a communications practitioner
- A self-starter who can develop within their own role
- Take decisions, based on advice, and be accountable for them
10
Responsibilities For Communications & Engagement Manager Brand & Corporate Responsibility Resume
- A friendly, helpful and positive manner, with an optimistic, open and flexible approach to change
- Willingness to work in other UK locations if required
- A ‘can-do’ approach to work, proactive and calm under pressure
- The ability to absorb new and complex systems/information quickly
- The ability to communicate with a range of technical and non-technical staff in appropriate language
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