Community Specialist Resume Sample
Jairo Leuschke
9373 Paolo Fords,
Boston,
MA
+1 (555) 358 4504
Work Experience
Community Specialist
07/2017
-
PRESENT
Philadelphia, PA
- The Fossil Brand Community Specialist reports to the Social Media Manager and is responsible for real-time engagement on all of the Fossil social channels and associated content
- Coordinate and participate in the development and implementation of strategies to increase member engagement on the Neuronline community and discussion site
- Develop and grow SfN programs to encourage member engagement
- Serve as a neuroscience subject matter expert to cultivate community for SfN members, and use that neuroscience expertise to seed conversations and connect members with like interests to one another
- Cultivate relationships with SfN staff "moderators" (internal SfN staff who manage society programs), helping to grow Neuronline's programmatic communities
- Lead monitoring of member engagement on the Neuronline community site, providing regular data, reports, and analysis on member participation and activity
- Lead monitoring of member discussions taking place on comment threads and in the forums
- Coordinate with staff from other SfN departments to integrate discussion of the SfN annual meeting, The Journal of Neuroscience, eNeuro, and other content into the forums
- Engage and manage customers throughout their decision process
Social Media Community Specialist
02/2013
-
04/2017
Boston, MA
- Engage with customers to uncover issues, concerns, gain understanding of motivations, provide solutions, and assist in enrolling students
- Leverage community ambassadors and advocates to engage and assist prospective students and amplify the brand message
- Utilize tools and social media management platforms such as Percolate, Marketo, and Saleforce to understand and manage customers
- Through customer conversations, identify new enrollment opportunities
- Proactively engages with and responds to customer inquiries and complaints across numerous online channels in a prompt, professional, and friendly manner
- Identifies, engages with and de-escalates priority issues; makes quick decisions to resolve cases
- Develops online content for Sprouts’ social channels
- Identifies and engages with social influencers and communities to drive brand awareness
Experience Community Specialist
01/2009
-
08/2012
Philadelphia, PA
- Manages surprise and delight engagement campaigns for customers and foodies
- Night and weekend engagement/response required
- Develops best practices to mitigate sensitive issues and inform appropriate partners across the company
- Utilizes various software platforms to monitor and respond to social activity
- Develops best practices and builds accurate reports to measure performance and identify trends and presents to senior leadership for analysis and operational feedback
- Develops process improvements for team and trains others company-wide; educates team members on social media best practices
- Leads social media component of company crisis plan
- Researches required information using accessible resources, helps develop new messages for customers
- Communicates and effectively partners with internal departments and senior leaders, and represents the team in a helpful and professional manner
Education
Northwood University - Florida Campus
2004 - 2008
Bachelor's Degree in Advertising
Professional Skills
- Strong organizational skills and the demonstrated ability to creatively solve problems
- Excellent copywriting, proofreading and editing skills in Japanese
- Strong written communication skills and the ability to adequately and completely respond to customer inquiries
- Strong interpersonal & client consultation skills
- Excellent communication skills (written and verbal)
- Excellent written and oral communications skills, and ability to prepare and deliver presentations to volunteers and staff at all levels
- Strong interpersonal, data interpretation, and analytical skills
How to write Community Specialist Resume
Community Specialist role is responsible for interpersonal, english, customer, media, digital, reporting, marketing, languages, analytical, editing.
To write great resume for community specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Community Specialist Resume
The section contact information is important in your community specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Community Specialist Resume
The section work experience is an essential part of your community specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous community specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular community specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Community Specialist resume experience can include:
- Self-starter with strong attention to detail with proven organizational, analytic and problem-solving skills
- Excellent writing skills with strong attention to detail, grammar, and tone
- Strong analytical skills to report regularly on results and improve marketing effectiveness and ROI
- Excellent writing, communication and relationship management skills
- Extremely proficient in Video Production Skills related to streaming
- Balanced blend of , practical, analytical and creative-thinking skills
Education on a Community Specialist Resume
Make sure to make education a priority on your community specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your community specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Community Specialist Resume
When listing skills on your community specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical community specialist skills:
- Multitasking pro, excellent time management/project management skills
- Proven ability to work effectively cross functionally
- Good observational & writing skills
- Excellent interpersonal skills to interact with internal stakeholders, pro gamers and teams, and external fan sites and communities
- Strong English skills for verbal and written communication at all levels
- Proven good judgment in navigating and resolving sensitive situation
List of Typical Experience For a Community Specialist Resume
1
Experience For Social Media Community Specialist Resume
- Strategic and creative skills in project management, research, writing and presentation
- Develop campaigns, and work with digital advertising, web, and client marketing teams to determine ad copy, landing experience, and any supporting imagery
- Experience providing customer support, preferably in a technical or hardware setting
- Experience managing an online community
- Roll out PSAV’s brand positioning to create consistent brand presence, purpose and priorities on relevant social platforms
- Experience working with digital media applications
- Experience in community management
- Experience in community and social management
2
Experience For Content & Community Specialist UK Resume
- Willingness to share your good humor and personality with the Community
- High personal productivity with demonstrated follow-up and initiative
- Ideally some work experience in a B2B customer service role (Fresh graduates are welcome to apply)
- Community management or social care experience
- BA/BS, no specific field required 2-4 year technical/content experience in a professional setting
- Strong Technical expertise and knowledge of mobile, desktop, and networking environments and devices
- Work experience, ideally in a startup or fast paced environment
3
Experience For Experience Community Specialist Resume
- Be a strong advocate for the Airheads Community and its members
- Outstanding command of written and spoken English; knowledge of other languages would be an asset
- Maintain a healthy environment by removing spam, duplicating threads to already existing content, and directing people to other existing help content
- General coding knowledge and an interest in furthering your understanding of programming languages, APIs, and SDKs
- Aid community operations by managing, creating and editing: categories, groups, forums, TKBs, Events, badges, roles, and ranks
- Manage project work to support digital marketing efforts including email and content marketing, digital media activation, lead generation
- Plan and creatively execute event-based social media reporting during shows, events, and speaking engagements
4
Experience For Online Community Specialist Resume
- Acts as a resource to clinical staff and families regarding community services available; offers assistance depending on need
- Responsible for escalating new issues to Community and Social Leads and duping threads to any mega threads created
- Oversee remote driver onboarding, including process design and growth targets
- Keen eye for improving operational efficiencies and streamlining processes
- Comfortable manipulating data and building models in Excel
- Stay abreast of all new platforms and trends, ensure Disney Music Group is pioneering new and emerging technologies and platforms
5
Experience For Social Media & Online Community Specialist Resume
- Help manage the Forum’s digital platforms by curating content and engaging with the community
- Familiarity with products/services/solution offering categories in the networking technology industry
- Manage B2B social accounts and campaigns via Meltwater; monitoring, moderation and measurement of platforms (monthly reporting, leadership dashboard)
- Grow the social following in our French market, tailoring content by brand, audience, and geography
- Develops social/customer relations training for stores and presents as needed
- Develops community resource options to meet outstanding needs of Medicaid members
6
Experience For Senior Community Specialist Resume
- Provides coordination and planning services to KP Medicaid members
- Collaborates with supervisor, management, nursing, clinical medical staff and others to provide quality service to members
- Participates in in-house training as needed
- Participates in marketing Kaiser Permanente Medicaid program to community
- Use data-driven decision-making to optimize supply funnels
7
Experience For Collaboration & Community Specialist Resume
- Maintain relationships with other LOBs regarding company initiatives and projects
- Provide project management support by keeping timelines; track actions needed to achieve milestones and objectives for the team
- Support community metrics and reporting
- Technical assistant to the community. Problem with emails, functionality not working, user account issues and more
- Analytics reporting to point out key areas of importance that support community program goals
8
Experience For Online Neuroscience Community Specialist Resume
- Logistics- provide and/or source logistic and packaging services to support community needs and promotions
- Serve as coordinator between Digital Advertising and Social Strategy
- Execute and measure marketing strategies to help achieve business goals (customer engagement, thought leadership and lead generation)
- Works independently in fast-paced environment, multitasks with ease, while maintaining sense of humor and camaraderie
- Work with 1,000+ high performing real estate agents across the country to develop the world’s best agent community and collaborative environment
- Speaking on behalf of a brand through social media and/or email
- Proficiency in word processing, database and spreadsheet computer applications
- Sprinklr / social media monitoring technologies
9
Experience For Social Community Specialist Resume
- Manages third party platform relationships (Facebook, Yelp, Yext) to remove illegal representation of the Sprouts brand
- Proactively monitors industry trends and best practices and ensures Sprouts adheres to accepted industry standards
- Networks and develops relationships with other community-based services. Maintains information network with community peers
- Assesses community based services for use by KP Medicaid members
- Attends community seminars and workshops specific to professional needs
- Evaluates and maintains active family files; files information in patient medical charts for organizational compliance
- Confirms Medicaid coverage to patients and service providers within KP as needed
10
Experience For Community Specialist, Live Streaming Resume
- Interprets and explains services of KP Medicaid program to patients and families. Acts as Medicaid patient advocate
- Acts as liaison to promote Kaiser Permanente philosophy and services
- Maintains confidentiality of all medical and financial patient information
- Facilitates and participates in departmental meetings as needed
- Supports and participates in program development of case management services
List of Typical Skills For a Community Specialist Resume
1
Skills For Social Media Community Specialist Resume
- Excellent writing skills (English) and an excellent portfolio
- Good planning and organization skills & ability to manage multiple inquiries in a timely manner
- Intermediate to advanced HTML and CSS skills
- Fluent in Chinese, and good email written skill in English
- Coordinating deadlines, prioritizing work demands and assigning/monitoring work performed
- Experience working, creating and maintaining successful working relationships
- One to three years of experience building and managing a Twitch Channel, YouTube Gaming channel, or similar platform
2
Skills For Content & Community Specialist UK Resume
- Strong understanding of major social media channels, including Facebook, Twitter, Instagram, Yelp, etc
- Candidates with experience in conversing about engineering and technology topics highly desirable
- Experience working in the working in the music industry with artists’ social media platforms
- Experience Building and managing a Twitch Channel
- Strong and quick decision-making and analytical abilities
- Digital marketing experience required
3
Skills For Experience Community Specialist Resume
- Social media marketing experience required
- Experience in content writing (i.e., blog, newspapers, news media, etc.)
- Professional experience in online community building and management
- Experience with social media or web based, viral marketing
- Strong knowledge of online marketing and major social media channels
- Positive attitude, attention to detail and customer oriented, with good multitasking and organizational abilities
- Experience using metrics and analytics tools such as IBM Coremetrics
- Hands-on experience publishing to Facebook, Twitter, Instagram, etc
4
Skills For Online Community Specialist Resume
- Demonstrated success in promoting a Twitch channel through social media
- Experience in online community development, customer support or online marketing
- Experience with customer support or online marketing
- Experience moderating forum discussions
- Experience managing community leaders
- Participate in plan, operationalize and evaluate high quality services that are cost effective in underserved communities
- Experience overseeing or managing a brand's social media presence – ideally in a B2B environment
- Experience managing a brand's social presence
5
Skills For Social Media & Online Community Specialist Resume
- Understanding of major social media platforms
- Working knowledge of WordPress, HTML, CSS
- Willing to exercise initiative and independent judgment
- Content planning, copywriting, posting and seeding content into social channels as needed
- Passion for Blizzard games, gaming, and gaming communities
- Passion for Blizzard games, gaming and gaming communities
6
Skills For Senior Community Specialist Resume
- Record of success in building a community and executing social campaigns
- Create and maintain social calendars, including writing content, on behalf of our clients’ brands
- Clear understanding and frequent use of social networks, including but not limited to, Facebook, Twitter, and Instagram
- Deepen the community’s relationship through daily engagement, nurturing, and relationship building
- Performs social media ad planning and performance monitoring
- Proficiency in Microsoft Office, including Word, Excel, PPT and Outlook
- Coordinate and assist in directing a complex, statewide program
- Proficient using Microsoft Office products
7
Skills For Collaboration & Community Specialist Resume
- Play a role in developing content and story ideas for social posts and article content
- Takes part in rotation of on-call weekend shifts with the Team, making sure if any problems arise over the weekend the team has coverage
- A balance of analytical (data-driven), strategic, and creative thinking
- Proactive, willing to chip in, a team player
- PC proficiency, including Google Suite, Microsoft Word, Excel, and PowerPoint
8
Skills For Online Neuroscience Community Specialist Resume
- Expereince with web based statistics tracking and analysis
- Knowledge of multimedia, search, social networking/Web 2.0 technologies, mobile web and mobile commerce industry is highly desired
- Record of success in building a community
- Genuinely enthusiastic at communicating with people
- Deep understanding of core/mid-core free to play mobile games
- Fluent in Chinese and working-level fluency in English
- Demonstrable success in promoting a Twitch channel through social media
9
Skills For Social Community Specialist Resume
- Work closely Under Amour’s EMEA digital marketing functions to ensure execution of a coordinated strategy across multiple markets
- Develop, update, and moderate content on kCura’s corporate-branded social media platforms, including Twitter, Facebook, LinkedIn, Instagram, and Snapchat
- Knowledge of gaming industry and middleware/tech
- Drive active brand ambassadors and influencers who are advocating via published content
- Supervisory principles, practices and techniques (based on assignment)
- 1303 South Bloomington Street , Greencastle, IN 46135-2208 USA
- 3020 North Patterson Street x , Valdosta, GA 31602 USA
- Available nights and weekends as appropriate
10
Skills For Community Specialist, Live Streaming Resume
- Understand the customer’s needs quickly and develop appropriate response strategy
- Learn or knowledge of complex health care delivery systems inclusive of primary care and the general professional standards involved
- Understand Electronic Health Records and other technology applications as related to primary health care service provision
- Provide proactive input into HSN’s overall social strategy
- Professional experience managing a brand and/or company’s social media presence with a proven track record for developing and executing successful social media campaigns that achieved positive growth and engagement
- Passion and expertise for social platforms and digital communities (Facebook, Instagram, Pinterest, Snapchat, StumbleUpon, Reddit, Twitter, Digg, Kik, Tumblr, etc.)
List of Typical Responsibilities For a Community Specialist Resume
1
Responsibilities For Social Media Community Specialist Resume
- Demonstrated ability to effectively lead/manage external agency partners
- Technical experience in a professional setting
- High personal productivity, initiative, and attention to detail with demonstrated follow through
- Ocial Media experience
- Facilitate development of new products by producing user requirements and liaising between the online community and the product team to implement
- Implement community management actions and monitor forums
- Act as liaison to Customer Support and address the community’s needs
- Able to consistently execute superb independent judgment, organize thoughts, and make decisions under time constraints and a full workload
- Understand and be familiar with the eSports landscape in Taiwan
2
Responsibilities For Content & Community Specialist UK Resume
- Have knowledge and passion for Warcraft-World of Warcraft
- Able to work late shifts, weekends, and holiday
- Follow all artists’ social media activities closely to help prepare broader team for issues, updates, etc
- Review their work from inception to completion to detail important learnings; what worked, what didn’t, how the initiative could be improved and if it makes sense to duplicate in other markets
- Work with supervisor and team to define KPI’s and measure the impact of all campaigns
- Have knowledge and passion for Hearthstone, Heroes of Storm, and Overwatch
3
Responsibilities For Experience Community Specialist Resume
- Lead efforts to connect the Amazon fulfillment center in Baltimore, Maryland, to the local community
- Lead efforts to connect the Amazon fulfillment center in Tracy, California, to the local community
- Lead efforts to connect the Amazon fulfillment center in Fort-Worth, Texas, to the local community
- Knowledge of Twitch channel best practices, including the recruitment and management of a volunteer moderation team, chat moderation, community engagement, and regular interaction with other streamers and content creators
- Twitch Channel Community Management and extensive knowledge of the game industry
4
Responsibilities For Online Community Specialist Resume
- Proficient in chat moderation best practices
- Passionate about games and Community
- Manage multiple schedules simultaneously
- Work well with development teams
- A calm, focused, results-oriented attitude towards community management and communication
5
Responsibilities For Social Media & Online Community Specialist Resume
- Lead public fulfillment center tours
- Lead efforts to connect the Amazon fulfillment center in Robbinsville, New Jersey to the local community
- Support CS’s and other colleagues with messenger activities and administration
- Consult and meet with Client Specialist’s (CS) and Account Manager’s (AM)
- Cover Blizzard China’s full slate of esports programs from grass roots to pro
- Passion for and knowledge of esports, with an emphasis on Hearthstone, Overwatch, Heroes of the Storm, or StarCraft II
- Spot and report on social media trends
6
Responsibilities For Senior Community Specialist Resume
- Interest in community support and social sciences
- Dedicated to the success of the Fitbit Community
- Ensure that all external communications adhere to brand and communications voice, and are aligned with kCura’s strategic objectives
- Assist child and family in learning to structure child’s activities by developing activity schedule. Follow Treatment Plan goals and objectives and monitor child’s progress
- Reliable transportation & auto insurance that complies state law
- Bilingual is not required but would be nice
- Work evenings and weekends at times
7
Responsibilities For Collaboration & Community Specialist Resume
- Be an active champion and share the voice of the community to shape Sennheiser’s strategic direction
- Communicates regularly with local Yelpers online through Yelp’s website and mobile app
- Work in a team environment with maturity, leadership, and diplomacy
- Preferably a game developer
- Preferably able to speak English
8
Responsibilities For Online Neuroscience Community Specialist Resume
- Act as an authority in Fitbit’s Web API, SDK, and other developer tools and resources
- Willingness to share your good humor and personality with the Fitbit community by communicating across multiple platforms with excellent writing, grammar, and people skills
- Leverage social listening tools to inform strategy and monitor trends, sharing insights with stakeholders and taking action as necessary
- Participate in quality assurance testing of new and expanded community and platform features
- Run reporting on partner top issues, provide feedback on areas of opportunity
9
Responsibilities For Social Community Specialist Resume
- Work with our social moderation company to ensure all accounts are being adequately monitored
- Occasional weekend and on-call support
- Supports the execution of the social media strategy for the Dynamite brand
- Creates content for Dynamite social media channels
- Drive YoY growth in funnel progression, active users, enrollments, and membership
10
Responsibilities For Community Specialist, Live Streaming Resume
- Establish SLAs for response time and ensure we meet or exceed those standards within public platforms: Facebook, Twitter, LinkedIn, Instagram, others as needed as well as within private communities
- Ensure all social community engagements receive a timely and appropriate response with an emphasis on quality customer care, transparency and authenticity to a large, public audience
- Establish a process for routing negative feedback & answering questions for which we don’t have standard replies
- Leverage all customer touchpoints to present and drive traffic to the communities
- Troubleshoot and respond to social posts and forum threads within a 4 hr or 24 hr SLA respectively
- Follow up/close the loop on user issues in the forum and social support
- Technical expertise and knowledge of the online space
- Knowledge of social media platforms and online forums
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