Concierge Resume Sample
Amber Lakin
10608 Haleigh Ramp,
San Francisco,
CA
+1 (555) 658 0421
Work Experience
Concierge Associate
12/2016
-
PRESENT
Detroit, MI
- Provide high level concierge services to staff, clients and guests
- Meets and greets employees and their guests in a prompt, professional and efficient manner
- Advise on local restaurants, lodging, transportation, directions and information on local attractions
- Displays courtesy through professional customer service when dealing with problematic guests and difficult situations
- Coordinates with Executive Management Assistants, to ensure all guests and meetings are handled professionally and according to specific instructions
- Serves as liaison between the floor receptionist and administrators to ensure proper coordination of meetings and events
- Understands security's role in operating and monitoring security and safety equipment; engages security in all situations regarding safety and security functions
Concierge
06/2010
-
08/2016
San Francisco, CA
- Cross Training-Reception team is encouraged to train with other teams within our line of business in preparation to assist when needed
- Troubleshooting and executing problem solving techniques
- Provides reports and metrics
- Answers multiple phone lines and Data Entry into visitor logs and systems
- Maintain confidentiality pertaining to business matters
- Manage the switchboard and meeting room reservations services
- Assist others with monitoring quality of Interior Plant Vendor service
- Assist others with oversight of Refreshment Services Vendor as required
Service Concierge
10/2006
-
12/2009
Phoenix, AZ
- Support others providing Audio Visual Services as needed
- Support room setup staff on occasion, as needed
- Collaborate with others to support the occupancy and space management program. Enter changes into occupancy tracking system as needed and directed, assist with space walk through and audits occasionally as requested
- Event coordinator experience in a corporate environment
- Active member of Les Clefs D’Or is an asset
- Arrange childcare services for guests
- Remain stationary at assigned post for extended periods of time
Education
Troy University - Colorado Springs/Ft. Carson
2001 - 2006
School's Degree in Business
Professional Skills
- Skilled in: Written and verbal communication skills; effective writing and hone skills; time management skills
- Strong interpersonal skills, strong customer service skills, a professional and courteous appearance and manner
- Have solid verbal and written communication skills, as well as strong math skills—quick, what’s 33 percent off of $135?
- Possess professional skills including verbal communication, listening, people skills, emotional control, organization and dependability
- Strong organisational skills and can organise their time effectively
- Previous guest service experience and excellent customer service skills
- Excellent customer service skills and ability to resolve customer problems quickly and effectively
How to write Concierge Resume
Concierge role is responsible for customer, computer, interpersonal, english, organizational, microsoft, word, basic, listening, communications.
To write great resume for concierge job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Concierge Resume
The section contact information is important in your concierge resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Concierge Resume
The section work experience is an essential part of your concierge resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous concierge responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular concierge position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Concierge resume experience can include:
- Exceptional customer service skills to effectively great and communicate with callers and visitors
- Planning/Organization - Ability to effectively prioritize and plan work actives, use time efficiently and meet deadlines with high level of detail and accuracy
- Effective oral skills including accurate listening and ability to relay information
- Strong computer skills including email, MS Word, Excel, and Power Point
- Exhibits strong customer service, sophisticated communication and critical thinking skills in response to patient and care team inquires and requests
- Computer proficiency and experience with word processing skills in Word, Excel etc
Education on a Concierge Resume
Make sure to make education a priority on your concierge resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your concierge experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Concierge Resume
When listing skills on your concierge resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical concierge skills:
- Exemplary customer satisfaction skills, including dealing effectively with the public, both in person and over the telephone
- Extensive problem solving skills with strong focus on providing a variety of solid solutions
- Strong interpersonal, multi tasking and prioritizing skills
- Excellent phone etiquette, as well as, strong verbal/written communication and presentation skills
- A strong understanding of computer skills including MS Office
- Demonstrates working knowledge of all services and facilities of the hotel, as well as local area to effectively assist meeting planner
List of Typical Experience For a Concierge Resume
1
Experience For Night Concierge Resume
- Excellent English communication skills and oral manner
- Excellent resident service skills
- Excellent customer service/resident service skills
- Basic mathematical and calculator skills to prepare mathematical calculations without error, eg., purchasing tickets for guests
- Possess skills to expedite clerical processing, perform a
- Role Model Selling and service skills to influence positive performance among others
- Savvy computer skills, including the ability to maneuver internet searches
2
Experience For Service Concierge Resume
- Previous customer related experience an asset (1 year previous experience as a Hotel Concierge in a luxury hotel desirable)
- Plan, organize and manage multiple responsibilities effectively with speed and accuracy
- T To be able to work effectively as part of the Reception/Concierge Team
- Prior concierge or hospitality experience
- Meeting with the Operations team prior to meeting with clients
- Working knowledge of computer and cash handling experience
3
Experience For Event Concierge Resume
- Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
- Assisting the Concierge team with the arrival, stay and departure experience
- Responsible for offering full concierge services to guests by calling them prior to their arrival, as well as calling guests who are already on property
- Create memorable experiences by personalizing all guest requests, enthusiastically sharing knowledge of surrounding area with a storyteller’s flair
- Provide a monthly report to the Property Manager that recaps past month programming, upcoming priorities, project timelines with an associated budget
- Strong familiarity of surrounding area, staying up with cultural events and other changes in the Lake Geneva area
4
Experience For Concierge Associate Resume
- Maintain any luggage storage area in good order. Assist with labelling and identifying of
- Manage the queuing system and prioritize cases to shorten customers’ waiting time for counter service
- Creates a positive experience for guests by attending to needs and answering questions
- Presents a friendly attitude, excellent listening abilities and pleasant body posture at all times and is knowledgeable and helpful in assisting at all times
- To support the 6meet meeting services department and to ensure full compliance with the provision of cost effective and customer responsive services
- Exercises good judgment while working around visitors and staff
5
Experience For Patient Concierge Resume
- To demonstrate a willing and positive manner and to lead by example at all times
- Strong computer knowledge, including Microsoft Word, Power point and Excel
- Three years’ successful experience in a role interfacing with customers, the general public, or groups
- Previous experience with Property Manager and Book it!, Open Table and Kipsu text messaging system an asset
- Report all negative guest experiences to the In House Marketing Manager
- Service industry or customer-facing experience required
- Experience working in a high profile role and environment
6
Experience For Club Concierge Resume
- Develops effective internal communications and utilizes social media to promote events and activities surrounding engagement initiatives
- Obtains patient insurance information. Forwards patient insurance information within a timely manner. Validates parking tickets for patients
- Checks all function space prior to the start of all meetings and assists with any requests during this process
- Exhibit good listening and comprehension
- Experience with guest service in a luxury hospitality environment
7
Experience For Sales Concierge Resume
- Customer service experience in a high-volume environment
- Be able to make decisions, possess good judgment
- Demonstrate full working knowledge of the IHG Rewards and Ambassador programs and its benefits taking every opportunity to enrol new members
- To prevent unauthorised access into the building Develop and maintain an excellent working relationship with occupiers; their clients and visitors
- Model positive team behaviors, smile, consistently demonstrate friendliness and express a genuine caring attitude toward guests
- Previous conferencing or event experience as a concierge or hospitality representative
- Input and retrieve information from a computer and operate telephones
8
Experience For Front Desk / Concierge Resume
- Ensure all Concierge equipment is accounted for and is in good working order
- Monitors Concierge colleagues to ensure Priority Members are known, repeated guests and other VIPs receive special attention and recognition
- Is personally interested in the local restaurant scene and looks for good relationships with their owners
- Ensures guest messages are delivered within the appropriate time to guest rooms, and in evidence of deliveries is filed
- Experience in Hospitality
- Ensure positive guest/group experience while onsite, through personal interaction with guests/groups
9
Experience For Concierge Attendant Resume
- Follow up with key contacts upon their departure to ensure a positive guest experience
- Provide an exceptional customer service experience to both internal and external clients
- Applicable audiovisual set up experience
- Experience in a hospitality, retail, travel or hotel environment
- Hands on experience in MS Word, Excel etc
- Be fully acquainted with the different points of interest, the local area, and experiences
10
Experience For Lobby Reception / Concierge Resume
- Strong competence in Microsoft Office software
- Pro-actively work to seek out ways in which to improve the hotel experience for our guests
- Demonstrate flexibility in satisfying customer in high demand environment
- Excellent command of spoken English and Putonghua
- Welcome walk-in guests, answer questions and generally manage the customer’s Tesla experience in a positive way
- Fluent in Swedish and very good English
List of Typical Skills For a Concierge Resume
1
Skills For Night Concierge Resume
- Strong client relationship-building skills
- Excellent customer service skills and teaching abilities
- Strong problem solving skills, self-direction, and judgment
- Demonstrated proficiency with word processing and computer skills required
- Strong analytical and creative problem solving skills—measurable, results-driven
- Effective problem solving skills at all times
- Demonstrated outgoing and proactive customer service skills
- Excellent communication skills with a hospitality mindset
2
Skills For Service Concierge Resume
- Experience. Previous experience of passionately providing service to others and assisting them with creating authentic experiences
- Customer Service Oriented. Excellent customer service skills, with the ability to maintain a professional and friendly demeanor at all times
- Have excellent customer services skills
- Excellent communication, interpersonal and communication skills
- Excellent verbal and written communication skills in both English and Spanish, professional phone etiquette
- Excellent verbal communication skills via phone
- Excellent organizational, verbal and written communications skills and knowledge of geographic area and local resources
3
Skills For Event Concierge Resume
- Proven interpersonal skills and customer focus
- Refined and good verbal and written communication skills required
- Posses’ excellent interpersonal skills, project a professional appearance, outgoing an energetic personality
- Strong Microsoft Office suite and reporting skills
- Good English communication and written skills
- Always make it better. Even if it seems good, good is not good enough. Push for excellence
- Excellent communication skills, friendly and outgoing with a commitment to service
- Excellent communication skills in English (oral and written). Fluency in Arabic is an advantage
- Excellent interpersonal skills, sociability, energetic personality, and professional appearance
4
Skills For Concierge Associate Resume
- Coaching the team through roadblocks and ensuring they are developing the appropriate skills to help them be successful in sales
- Multitasking abilities, interpersonal and communications skills are required
- Typing skills equal to 15 wpm, net
- Able to perform manual skills requiring motor coordination in combination with finger dexterity e.g. typing, handwriting or machine operations
- Coordinate requested guest hospitality services for guests within Continuing Care using the Concierge handbook and interpersonal skills
5
Skills For Patient Concierge Resume
- Capability in communicating professionally and effectively in English, both verbally and in writing
- Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experience
- Communicate by using active listening skills, appropriate nonverbal, oral and written communication
- Communicate by using active listening skills, appropriate nonverbal communication,oral and written communication
- Communication skills are utilized a significant amount of time when interacting with guests and third parties
6
Skills For Club Concierge Resume
- Stellar interpersonal skills and passion for providing the highest quality service possible
- Proven work experience within a similar customer-facing role
- Time-management and problem-solving skills is essential
- Sales and event planning knowledge and skills
- Exceptional, quick, impeccable writing skills
- Prospect Experience - Inspects tour path, model apartment(s), and leasing office on a regular basis in order to maximize appeal of the prospect experience
- Experience in delivering excellent customer service in a frontline service environment
- Maintain daily logs and communicate effectively to colleagues during shift changes
7
Skills For Sales Concierge Resume
- Basic computer skills, including: Word, Excel, Outlook, and Access
- Basic accounting and mathematical skills required
- Conflict management skills with ability to work under pressure, while acting in a calm and authoritative manner
- Demonstrate good judgement, problem solving
- Extraordinary guest service skills
- Help generate new experience ideas to be offered at the Boulder Experience Center
- Communicate effectively in both written and spoken communications
- Previous experience in a similar role within a hotel or be an experienced Luggage Porter
8
Skills For Front Desk / Concierge Resume
- Be a team player and have the ability to communicate effectively within the entire hotel
- Displays great organizational skills
- Effectively and professional communication with co-workers and clients
- Possesses interpersonal and relationship building skills to work in a cross-functional team as well as the ability to work
- Prior experience in related client-focused service role
- Effectively communicate and present information to a variety of customers
- Working knowledge of: Computers (Windows environment, word processing, Spreadsheets, databases); administrative skills; guest service/relations
9
Skills For Concierge Attendant Resume
- Previous experience in similar role at 4/5 star hotels, London experience desirable
- The ability to work effectively with fellow employees, guests, and management
- Diffuse conflict, assess and handle potential problems effectively
- Articulate and able to effectively communicate with confidence
- Superior communication and interpersonal skills, both verbal and written
- Additional language skills in German, French, Spanish, Arabic, Japanese, Korean or Chinese
- Computer skills to include Meditech, Microsoft Outlook, Excel, Word and internet
- Prior guest service experience – required
- Native Cantonese communication and written skills
10
Skills For Lobby Reception / Concierge Resume
- Effectively present detailed information to guests and employees
- Speak clearly and communicate effectively with guests, vendors, fellow associates in a courteous and professional manner
- Provide strong customer coordination and aspiration to provide excellent service to all customers at all times
- Effectively communicate with other departments to ensure that guest's needs and special requests are satisfied
- Highly refined verbal communication skills
- To communicate effectively with all team members and participate in all contract activities
List of Typical Responsibilities For a Concierge Resume
1
Responsibilities For Night Concierge Resume
- One year experience as a Receptionist, PBX Operator, Administrative, Concierge or Customer Service Agent Computer skills required
- Detail oriented, confident, self starter with strong communication and organizational skills
- Plan, organize and manage multiple responsibilities effectively with speed and accuracy
- Demonstrated successful office/reception, retail service, and concierge or customer service experience
- Exceptional customer service and soft skills
- Apply technical skills and knowledge in a focused, in depth specialty area
- Effectively communicates and coordinates with leaders and staff from all departments to enhance customer loyalty and satisfaction
- Effectively address and resolve client and customer concerns and/or complaints
- Work Experience:Two to three years job related, customer based experience
2
Responsibilities For Service Concierge Resume
- Experience in Concierge or Front Office is considered a strong asset
- Work collaboratively and effectively with other employees and hotel staff
- Experience as a luggage porter / concierge, Previous 5 Hotel experience (desirable)
- Additionally, a focus on providing guests with opportunities to upgrade their vacation is key to ensuring guests have an exceptional experience
- Maintain any luggage storage area in good order. Assist with labelling and identifying of Guest’s luggage as well as delivery to guest rooms
- Coordinate and dispatch Ski Valets and Ambassadors for ski valet, members arriving in personal vehicles and managing the first day arrival experience
- Provide a luxury experience for all Westfield Customers while visiting the Westfield or by reaching out via Digital Channels
3
Responsibilities For Event Concierge Resume
- Serve as a key point of contact prior to arrival and during the guests’ stay, dealing efficiently with enquiries
- Experience solving problems involving several concrete variables in standardized situations
- One (1) year previous experience working in a similar resort/hotel setting
- Previous experience working in a similar resort/hotel setting
- Lead the building and servicing of the demo bike fleet at the Boulder Experience Center
- Effective communicator of the English language. Is able to understand the guest clearly when talking to the guest and when the guest is talking to them
- Provide a luxury lifestyle experience for all Westfield Guests as they visit the shopping center or reach out via Digital Channels
- Ensure all equipment in the lounge is in good working order for the guest use
4
Responsibilities For Concierge Associate Resume
- Knowledge of technology and good understanding of Microsoft office products
- Independently collects critical forms and information in preparation for each patient visit and performs EMR scanning prior to and after visit
- Prioritize tasks with a sense of urgency when assisting with the day-to-day operations of the office
- Be an ambassador of Fairmont Dubai by providing memorable Guest experiences
- Have a history of success selling to VP-level executives and multiple levels of decision. -History of transactional sale experience
- Demonstrated ability to multi-task while maintaining a pleasant and professional demeanor
- Demonstrate a ‘service’, genuine and caring attitude
- Strong knowledge of Microsoft Office products including Word, Excel and Outlook
5
Responsibilities For Patient Concierge Resume
- Continuously going above and beyond to ensure each guest leaves with the best experience
- Knowledge and experience in using Microsoft Windows, Office, and Outlook
- To have complete knowledge of Starwood’ programs SPG, FFP, COFC, MAGC, Gear Lending, Westin Experience Specialist, Guest History, etc
- Experience preferably in Concierge, Front Desk, Operational Sales, Room Reservations/Call Center, Ticketing
- Experience working with Go Concierge
- Receive excellent benefits including medical, vacation, 401k, travel and much more!
- Experience working with LMS
6
Responsibilities For Club Concierge Resume
- Prepare yourself for your daily shifts by ensuring that all information is passed on between the concierge on duty and day prior
- Valid, active driver's license -- can pass MRV check – required (Applicable for team members driving a Company vehicle
- Previous experience working in a high end retail or mall
- Good working knowledge of London – transport links, attractions and restaurants
- Strong understanding of Los Angeles
- High level of interpersonal communication and a passion for creating an optimal guest experience
- Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed
- Coordinates guest itineraries, prior to the guest’s arrival, for requests received via phone, fax and email
- At least six months of previous experience in a similar role in the hospitality industry or environment
7
Responsibilities For Sales Concierge Resume
- Greet Premium Club, Boardroom and/or Sportsdeck clients and their guests as they arrive to maximize client experience
- Provide exceptional experiences for all individuals within the Fountain Valley office environment
- Past Experience or Willingness to Learn WinPak Pro Security System
- Provide exceptional experiences for all individuals within the Atlanta office environment
- Show proven ability to sell in person and on the phone
- NO SALES EXPERIENCE NECESSARY
- Coordinates guest itineraries prior to the guest’s arrival for requests received via phone, fax and email
8
Responsibilities For Front Desk / Concierge Resume
- Obtain a good knowledge of the local area amenities with- in a 1 mile radius
- A valid SIA Licence (Essential)
- Demonstrate knowledge of and proper use of Standard Precautions
- Demonstrate ability to work with others in a professional atmosphere
- Strong belief in customer service and professionalism
- Demonstrate the ability to solve problems through process analysis, communicationand innovative thinking to obtain optimum results
- Inspects VIP guest rooms prior to arrival, ensures any special room requests are fulfilled, and checks Banquet Event Orders for accuracy and clarity
- To be able to work as an effective and reliable member of the Front of House team
9
Responsibilities For Concierge Attendant Resume
- Strong communication with other departments, especially Reception
- Maintain a good rapport with all Managers and Associates to ensure a smooth resolution of all Member and guest concerns
- Maintain good contact with external suppliers who offer guest services and leisure activities
- Ensure that deadlines are met; prioritize workload assignments
- Previous experience in a 5 diamond/4 star property
- Experience in a 5 star Hotel
- Perform other Employee Experience team assignments as described by team and manager
- Experience in a similar position in a 4 or 5 hotel
10
Responsibilities For Lobby Reception / Concierge Resume
- Actively promotes the experience of Oracle Arena's events and services
- Experience as a receptionist or concierge in a corporate or hotel environment
- Prioritize and expedite patients to appropriate areas for treatment
- Luxury hotel front desk or concierge experience
- Detail Oriented -- pays attention to the small things but able to see how they contribute to the overall experience
- Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning
- Experience working on SRAM, Shimano and Magura hydraulic braking systems
- Experience riding/racing mountain, road and/or cyclocross disciplines
- Experience in one-on-one training/coaching
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