Concierge Supervisor Resume Sample
Nelda Runte
839 Krystel Knolls,
Detroit,
MI
+1 (555) 583 3874
Work Experience
Concierge Supervisor
03/2017
-
PRESENT
Philadelphia, PA
- Previous luxury hotel experience is required
- Stand for the entire scheduled shift
- Knowledge of the surrounding area and all of its attractions
- Greet guests at the front desk upon arrival
- Assist guests with room reservations, check guests in and out upon arrival and departure
- Establish call back program to contact guests who have arrived to ensure their comfort and to offer assistance
- Maintain and develop events/ receptions to take place in the lobby during the evening hours. Research and plan the execution of each reception with wineries. Etc
- Assist stales in hotel tours and fam trip events. Assist with tours of the hotel for business, educational, and social organizations
Hotel Concierge Supervisor
03/2010
-
11/2016
Chicago, IL
- Possess fluent knowledge of the city and geography of surrounding areas
- Knowledge of the restaurants, amenities, clubs and tourism industries to provide to hotel guests
- Review VIP and package arrivals daily
- Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, etc
- Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc
- Maintain follow-up log for communication between Concierges
- Adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations. Project warmth, care and concern for all guests along with proper etiquette
- Attend hotel and department meetings
- Anticipate VIP guest’s needs, respond promptly and positively however busy and whatever time of day
Virtual Concierge Supervisor
07/2007
-
01/2010
Philadelphia, PA
- To lead and supervise the concierge team to ensure they offer the best service, knowledge and assistance to guests
- To assist guests with mail, messages, and all inquiries
- Licenses & Certifications: None required; Clef d’Or designation desirable
- Lead and supervise the Concierge team to ensure they offer the best service, knowledge and assistance to guests
- Ensures known guest preferences are met and amenities provided. Ensures that all guests’ requests are processed and recorded including health spa, golf, restaurant, travel and other miscellaneous service requests
- Manage revenue by making sure the proper fees are being charged consistently including upgrades, 45 day and change fee’s, and all holiday and extra night charges
- Promotes the property’s outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pools
- Ensures guest’s preferences are met and amenities are provided
- Membership in Les Clefs d’Or or Southern Nevada Hotel Concierge Association
Education
Whitworth University
2001 - 2006
Bachelor's Degree in Communication
Professional Skills
- Reading, writing and oral proficiency in Portuguese and good English skills
- Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Opera
- Higher secondary and above, Basic Computer skills, Typing speed of 40 words per minute
- Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough
- Previous experience in a supervisory level position in Hotel Operations or 3 years equivalent work experience in Concierge Services or VIP Services
- Previous supervisory experience in Hotel Operations or at least 3 years equivalent work experience in Concierge Services or VIP Services
- Ongoing commitment to providing a truly unique experience to our guests
How to write Concierge Supervisor Resume
Concierge Supervisor role is responsible for software, training, basic, search, events, travel, research, reporting, payroll, security.
To write great resume for concierge supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Concierge Supervisor Resume
The section contact information is important in your concierge supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Concierge Supervisor Resume
The section work experience is an essential part of your concierge supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous concierge supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular concierge supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Concierge Supervisor resume experience can include:
- Organise the booking of, tours, golf, restaurants and local attractions to enhance the guests experience
- Recruiting, training and development of staff
- Providing an orientation of the club, their residence, as well as, retail and restaurants within Ghirardelli Square
- Working knowledge of Internet, Microsoft Office, Word, Excel and Outlook
- Creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
- Manage Human Resources responsibilities including: time keeping, payroll, scheduling
Education on a Concierge Supervisor Resume
Make sure to make education a priority on your concierge supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your concierge supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Concierge Supervisor Resume
When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical concierge supervisor skills:
- Working knowledge of computer skills, web search and able to type 35 wpm
- Have basic math skills and office equipment (fax, copy machine, etc.)
- Implement MOS training monthly to ensure our associates are delivering the best guest experience possible
- Provide a permanent presence in the hotel lobby, ensuring all guests and visitors are welcomed, thus creating an excellent first impression
- Previous experience working in a resort setting or similar service environment
- Ensure our Valet Parking is an exceptional experience timely, seamless and careful
List of Typical Experience For a Concierge Supervisor Resume
1
Experience For Cwt Concierge Supervisor Resume
- Complete the opening and closing shift checklist daily
- Collect and update the hotel and the hotel catering, attractions and events
- To continually supervise, train and retrain Bell captain, the Bell staff and
- Compliance with company polices and legal requirements
- Ensure adherence to guest services standards (S.H.O.W. Service Basics) within established departmental policies and procedures
2
Experience For Hotel Concierge Supervisor Resume
- Keep the Director or Manager informed on all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions
- Multi-task in various settings
- Process and deliver messages for Guests promptly
- A high-profile destination
List of Typical Skills For a Concierge Supervisor Resume
1
Skills For Cwt Concierge Supervisor Resume
- Experience in a Concierge or related department
- Previous Hotel Concierge experience
- Previous supervisory/managerial experience
- Experience in an international hotel in the same capacity
- With strong background in Concierge operations
- Have strong attention to details and to make quick decisions to delegate responsibilities accordingly
- Follows departmental SOP’s (Standard Operating Procedures) including all safety & sustainability policies
- Assist the Head Concierge with rostering, performance management, development and training for the Concierge department
2
Skills For Hotel Concierge Supervisor Resume
- Assist Chief Concierge, with managing and coordinating the special needs of all guests in the hotel
- Participate in events within the Concierge community including shows, meetings, and restaurants
- Promote the property’s outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pools
- Strictly enforce the privacy and confidentiality of the guests and limit requests for information pertaining to guests in accordance with hotel policies
- Receive and respond to incoming telephone calls in accordance with Four Seasons Standards
- Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA
- Conducts Mid-year and year end reviews for the team reporting directly
3
Skills For Ski Concierge Supervisor Resume
- Maintain a library of regional information (i.e. directions, dining options, etc.)
- Remain aware of resort dining schedules, events, etc. and be sure staff is kept up to date on all pertinent information
- Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas are maintained, clean, and organized
- Hotel chain continues to grow rapidly
- A competitive industry wage and annual leave benefits
- Generous team member only discount on Hilton room rates globally
- Ensures known guest preferences are met and amenities provided. Ensures that all guests requests are processed and recorded in Go Concierge including health spa, golf, restaurant, travel and other miscellaneous service requests
- Informs the Concierge Assistant Manager of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions
4
Skills For Virtual Concierge Supervisor Resume
- Supervises the Concierge team during the shift and takes responsibility for the Concierge function in the absence of Concierge management
- Adherence to the Company’s status quo third party representation philosophy
- Compliance with company polices, legal requirements
- Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company’s Standards and brand attributes
- Keeps the Director or Manager informed on all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions
- Complete the opening and closing shift checklist on a daily basis
- Notifies Manager/or Security of all unusual events, circumstances, missing items, or alleged thefts
- Ensures all established standards of professionalism and protocol are being practiced by all staff
- Maintains all departmental assets including equipment repairs and maintenance and ensures all departmental areas (FOH and BOH) are maintained, clean, and organized
5
Skills For Concierge Supervisor Resume
- Ensure all established standards of professionalism and protocol are being practiced by all Concierge staff
- Communicate with the Concierge Manager to ensure a consistent delivery of service is being offered to guests
- Assist the Concierge Manager with team development and training
- Perform various administrative tasks assigned by the Concierge Manager and work directly with guests as a Concierge when volumes warrant
- Prepare and distribute reports as requested by management to various departments
- Ensure guest’s preferences are met and amenities are provided
- Coordinate delivery of requested amenities and floral orders through the Bell Desk or Room Service
- Able to speak Spanish or communicate in other languages
6
Skills For Cwt Concierge Supervisor Resume
- Current Notary Public designation and rights
- Welcome our guests and partner collaboratively with the hotel team to ensure that we deliver our vision and mission to be the most hospitable company in the world
- Maintain a sound knowledge of local events and industry trends, network with local tourist organsiations
- Oversee the management of guest luggage, mail and taxi services
- Maintain the Activity Concierge Desk as the information hub for guests of the resort
7
Skills For Hotel Concierge Supervisor Resume
- Attended, Resume and Activities & Events meetings weekly in order to stay well informed of what is happing at the Resort and find out specific VIP and group needs ie, amenities, lift tickets, etc
- Create staff schedules and maintain payroll based on occupancy
- Administer the departments payroll
- Maintain communication with all departments at the Resort
- Assure coverage of the Activity Concierge Desk at all times
8
Skills For Ski Concierge Supervisor Resume
- Assure the Activity Concierge Desk is stocked completely with the appropriate resort collateral (i.e. brochures, trail maps, etc.)
- Maintain cooperative relationship with the Guest Services staff at Bretton Woods to ensure consistent guest service/relations throughout the resort
- Other tasks as assigned by Guest Services Manager or other applicable managers
- Ensure that our incoming guests are contacted prior to arrival to schedule services, dining, activities, and general resort amenities using our Central Amenities Reservations program (CAR)
- Communicate with our Reservations Manager regarding booking levels to ensure that CAR is using the most up to date house counts and marketing bulletins to ensure a memorable and seamless stay with us
- Work closely with our Resort Vendors (ie. Dog Sledding, Equestrian Program, etc) to ensure scheduling and staffing levels reflect our guests needs
- Greet owners and guests upon arrival, completing the check-in process and escorting them to their room ensuring all service standards are followed
9
Skills For Virtual Concierge Supervisor Resume
- A team leader. Smart with pleasing personality
- Work closely with the Events and Activities Department and all departments within the resort
- Act as a Front Desk liaison for our owners & guests
- Accurately process charges to guests for rental, groceries, and customer services
- Well-versed in Opera and Microsoft Office applications
- Motivator and a self-starter
10
Skills For Concierge Supervisor Resume
- Right to unrestricted employment in the Philippines
- Gain a thorough knowledge of the local area, both tourist attractions, business location and of local events to assist leisure and business travellers during their stay
- Be aware of the group and VIP arrivals
- Be aware of the short term business trends
- Provide a travel information centre by booking and confirming airline tickets, making car arrangements, ordering taxis, and advising on transport routes to facilitate guest’s travel needs
- Co-ordinate and oversee the parking of guests cars as determined by the hotel’s own parking and arrangements
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