Conference & Banqueting Resume Sample
Charles Von
4536 Hagenes Manors,
Boston,
MA
+1 (555) 811 1945
Work Experience
Conference & Banqueting Associate
05/2016
-
PRESENT
Philadelphia, PA
- Knowledge of Spirits, Wines Beer and Liqueurs
- Mixology/bartending courses a definite asset
- Superior customer skills
- Analyse problems and to formulate plans to overcome challenges and make sound, logical decisions
- Outgoing, people-oriented personality demonstrated by a ready smile and a willingness to assist our guests and associates
- Maintain neat, professional appearance, demeanour, ethics and self-image
- A position based at the Preston Marriott Hotel
- Number of Direct Reports - 0
- Able to work in all areas of Conference and Banqueting including Bar & Restaurant
Conference & Banqueting Supervisor
01/2011
-
03/2016
Los Angeles, CA
- Prepare all beverages and cocktails for all guests in C&B
- A ground floor opportunity to join a dynamic Events team in an interesting and challenging environment
- To liaise and communicate with other departments customers’ requirements
- To be knowledgeable of conference and banqueting business on a daily basis, ensuring all guests’ requirements are met on time, to also be aware of repeat business and implement process to support an increase of this
- To have knowledge of the hotel’s facilities
- To ensure the department fully adheres to all brand standards and SOP’s at all times
- To maintain and ensure the security of the company’s assets at all times
Conference & Banqueting Internship
07/2006
-
07/2010
Detroit, MI
- To manage specific areas, events or days as required
- Knowledge of and adherence to Marriott Brand Standards and LPR expectations with regard to service excellence
- To maintain presentation of and stock levels in areas within remit, raising maintenance or other issues appropriately as they arise
- To supervise casual Conference & Banqueting staff, ensuring they are aware of our expectations, to ensure training has been conducted to ensure excellent customer service and compliance with health and safety
- Training staff in customer service and up-selling techniques to ensure maximum sales
- Maintaining areas of responsibility to all legally required standards
- Liaise with kitchen and C&B Manager to ensure Conference & Banqueting areas are equipped and stocked to optimum levels
- To provide an administration and invoicing function for the department as necessary
Education
Wayland Baptist University - Anchorage Campus
2002 - 2006
School's Degree in Management
Professional Skills
- Strong communication skills, with a good level of English
- Have excellent communication skills in English and Dutch
- Good listening skills for use with internal and external customers alike
- Great conversational skills and teamwork-oriented
- High standards of presentation skills
- Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives
- Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment
How to write Conference & Banqueting Resume
Conference & Banqueting role is responsible for reporting, immigration, payroll, security, training, events, health, english, compliance, inventory.
To write great resume for conference & banqueting job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Conference & Banqueting Resume
The section contact information is important in your conference & banqueting resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Conference & Banqueting Resume
The section work experience is an essential part of your conference & banqueting resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous conference & banqueting responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular conference & banqueting position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Conference & Banqueting resume experience can include:
- Some previous Food & Beverage serving experience within with in a 4 star hotel environment or similar
- To ensure all customers’ expectations are met [both internal and external] as a priority
- Dealing with Micros – patching and connecting on Bash Bars
- Providing a warm welcome to guests, advising them of menu options and answering questions about products & services where necessary
- Supporting goal setting and achievement for the C&B team
- Coaching and training of the team
Education on a Conference & Banqueting Resume
Make sure to make education a priority on your conference & banqueting resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your conference & banqueting experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Conference & Banqueting Resume
When listing skills on your conference & banqueting resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical conference & banqueting skills:
- Capability of prioritising their workload to meet deadlines, focused on solving customer issues
- Previous Conference and Banqueting Supervisory experience
- Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies
- Previous banquet serving experience
- Have preferably 1 to 2 years of hospitality experience and in supervising a team
- Previous Conference and Banquet experience
List of Typical Experience For a Conference & Banqueting Resume
1
Experience For Conference & Banqueting Supervisor Resume
- Helping to manage stock on the bars and communicating with supervisors with daily orders
- Ensure that the refreshing and servicing of the meeting rooms is carried out to the Marriott standard and check on guest’s progress during breaks
- Meet all function contacts as they arrive, checking all their needs and reviewing meeting times, room specifications and guarantees for all food functions
- In conjunction with the Conference & Banqueting Manager, prepare an annual training plan
- To ensure that all stock, monitoring systems and controls as well as billing for all functions are carried out promptly to avoid any loss of revenue
2
Experience For Conference & Banqueting Associate Resume
- To deal with any customers’ complaints and to refer any outside their area of responsibility to the Conference & banqueting Manager or Duty Manager
- To carry out daily standup meeting sessions with all associates of the department to required company standards
- Carry out weekly inspections of meeting rooms to ensure standards are upheld to food & beverage, health & hygiene standards
- To carry out any reasonable requests given by the Conference & Banqueting Manager or other members of the management team
- To measure & encourage Conference & Banqueting associate progress with goals & targets
- To hold monthly Conference & Banqueting meetings to ascertain progress & future goals
- To carry out regular recognizing performance meetings with all associates
- Ensure all break out and meeting rooms areas are clean and tidy at all times
- Hold pre meal briefing with all servers to review server needs, assignments and responsibilities
3
Experience For Conference & Banqueting Assistant Manager Resume
- Completes critique form for all meeting
- Attends 4pm meeting and produce game plan for the next day
- Complete store room requisition and checks staffing level for the next day
- Ensure Red Coat Jacket is worn at all times during conferences
- Manage all Conference and Banqueting operations under the direction of the C&E Manager
- To ensure a smooth service delivery within the Banqueting function is delivered to at all times
- Provides information for guests within his/her field of competence or directs them to the right person,
4
Experience For Junior Assistant Conference & Banqueting Services Manager Resume
- Keep up to date with the current situation and trends of the market and industry
- Be informed about developments in practice and technologies and to use this knowledge to drive improvement and innovation in the hotel
- Apply and implement all the company’s policies and procedures
- Apply and implement all relevant legislation in any area of the hotel
- Upon receipt of the weekly function sheets to co-plan the weekly business in relation to
5
Experience For Conference & Banqueting Bartender Resume
- To assist in the above in accordance with the financial restraint as to payroll and produce costs
- Liaise with function organizers so that all details are correct
- For both, food & beverage service functions ensure that a comprehensive brief is given to all staff
- To ensure that all food & beverage, room set -ups and equipment meet the required standard of presentation, quality and quantity before service
- To ensure that all fixtures and fittings as well as equipment are cleaned and maintained in accordance with the operating procedures and Marriott Visual Presentations procedures
- To liaise with all other associates in the hotel to ensure that a maximum use is made of all resources
- To encourage all aspects of Conference occasion
6
Experience For Conference & Banqueting Operations Manager Resume
- To ensure that all monies are held in a proper manner, recorded and locked away in accordance with company standards
- To have full product knowledge of hotel services/facilities, all menu items and their service, in order to maximise guest satisfaction and sales opportunities with each guest contact
- To maintain a high standard of service at all times
- To maintain hygiene, safety and fire standards within the work area in order to ensure the health of guests and colleagues alike
- To ensure that all mis-en-place is completed correctly, both prior to and after each shift, in order to maximize both guest and associate satisfaction. Clean all areas of the bar to ensure that Marriott Brand Standards are maintained
- To deal with all guests requests and concerns in accordance with ‘Spirit to Serve’ and ‘Guest Response’ procedures, thereby maximising guest satisfaction whilst maintaining profitability
- To ensure that all items consumed by guests are correctly charged and that all stocks are controlled in line with audit procedures, in order to maximise revenues and guest satisfaction
7
Experience For Assistant Conference & Banqueting Manager Resume
- Check the meeting rooms prior to the clients arrival to ensure it is set up as per the clients instructions and to the Marriott standards
- To provide flexible working hours as per operational needs and learn all aspects of Food and Beverage operations
- To act as the link between the host and other departments/support other F&B outlet when needed
- Be visible in Front of House areas as much as possible
- Communicate any changes to event details to other departments immediately
- Ensure all extras are signed for and all bills are raised accurately on the day
- Ensure all schedules / set up list schedules are completed
8
Experience For Conference & Banqueting Internship Resume
- Ensure breaks and time sheets are completed to company standard
- Ensure conference bar liquor stock take are completed on weekly basic
- Ensure all the crockery stock take are completed on monthly basic
- Ensure all the invoices are completed on monthly basic
- Ensure pre-con and de-brief happens for all events
- Ensure the use of the Marriott Service App for all the organizers
9
Experience For Conference & Banqueting Server Resume
- Maintain cleanliness of Food and Beverage areas
- Being the first point of contact with troublesome guests, before involving supervisors and helping to ensure the duty of care is being upheld by all bartenders working
- Be familiar with all Health and Safety instructions relevant to your area of work
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Ensure it is presentable to guests
- Develop and follow checklist/itinerary, and troubleshoot event problems
- Design, confirm, and communicate room layouts and set-up requirements for special events
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
- Prepare coffee breaks, carts, and stations with appropriate food and beverage as stated in Banquet Event Order
- Setup meal and reception buffets, taste panels, individual event functions, server head table and/or VIP tables without managerial assistance
10
Experience For Franchised Conference & Banqueting Supervisor Resume
- Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems
- Document pertinent information in appropriate department logbook
- Knowledge of food presentation and Banquet & Events service operations
- Customer service focused (internal & external)
- Organised, systematic and process driven
List of Typical Skills For a Conference & Banqueting Resume
1
Skills For Conference & Banqueting Supervisor Resume
- Previous Conference and Banquet supervisory experience
- Strong knowledge of hotel/events sector
- Experience in the hotel industry
- To ensure good service in the beverage areas
- Languages: fluent in the national language and good spoken English"
2
Skills For Conference & Banqueting Associate Resume
- Previous C&E Supervisory experience
- Rostering staff to meet function needs whilst managing labour costs
- Reporting the upkeep of equipment and helping in the maintenance
- Managing PDQ machines – make sure they are working
- Preparing and monitoring the bar areas for service and guest comfort
3
Skills For Conference & Banqueting Assistant Manager Resume
- Ensuring that staff are working together as a team
- Preparing and monitor the Conference and Banqueting areas for service and guest comfort
- Preparing and monitor the Conference & Banqueting areas for service and guest comfort
- Assisting in the cleanliness of the bar
- Completing wastage sheets
- Delivering a five star food and beverage service to our guests
- Supervising the Event Operations associates
4
Skills For Junior Assistant Conference & Banqueting Services Manager Resume
- Supporting the wider F&B Management team with daily operational tasks
- Working hours as required to do your job
- Operating equipment and inventory
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
- Assist management in training, motivating, and coaching employees; and serve as a role model
- Assist in coaching, hiring and developing
- Be totally familiar of all operations concerning the Conference and Banqueting Department on a daily and weekly basis
- Adhere to all current legislation pertaining to fire, health and safety in connection with the Conference and Banqueting Department
5
Skills For Conference & Banqueting Bartender Resume
- Bus tables by removing and separating tableware, plateware, glassware, and flatware
- Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events
- Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts
- 28 days holidays including bank holidays (increasing yearly)
- Set up and follow up of the cleaning plan for the kitchen, and meeting rooms
6
Skills For Conference & Banqueting Operations Manager Resume
- Sets up, prepares and maintains the dining rooms in line with the commercial offer and guest expectations
- Prepare accounts ensuring accurate charges are posted on a timely basis
- Liaise closely with the kitchen managers regarding the activities of the day with particular emphasis on final numbers, menu changes, food service times etc
- Oversee all on-site details for executing group events
- Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability
- Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service
7
Skills For Assistant Conference & Banqueting Manager Resume
- Ensure staff is working together as a team
- Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment
- Food and beverage service, including alcohol
- Provide food and beverage service, including alcohol and non-vegetarian items
- Participate in training when required
8
Skills For Conference & Banqueting Internship Resume
- Ensure that staff are working together as a team
- Prepare meeting rooms as stated in Banquet Event Order
- Passes on any complaints to the supervisor and/or handles those concerning the restaurant immediately and sensibly, and keeps the supervisor informed,
- Be proactive in increasing customers’ loyalty
- Manage and report all emergencies and complaints using the procedures set by the Hotel
- Attend any meetings and training sessions as required for the position
- Maintain vigilance regarding possible fraud, theft and potential security risks
- Be fully familiar and knowledgeable with all facilities and services of the Novotel Reading Centre
9
Skills For Conference & Banqueting Server Resume
- Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions
- Good presentation and personal hygiene
- Previous Food & Beverage experience is required
- Handle stress and cope with the pressures of the job as and when they occur
- Deal with and adapt to unexpected situations: complaints, change
- Flexible approach towards hours
- To ensure that all function rooms are set up as per function sheets
- Ensure that the function sheets are fully understood by all function staff. Ensure that the function sheet is the most up to date
- Ensure all staff are fully conversant with the activity of the day including type of food and beverage being served, consumption limit, beverage packages and charging procedures
10
Skills For Franchised Conference & Banqueting Supervisor Resume
- Ensure all equipment is in full working order at all times
- Follow up on all guest comments, requests and complaints
- Ensure that all function rooms are clear and secure each evening and that the Conference & Banqueting store areas and the audio visual room are clean, tidy and secure at all times
- Ensure that no beverage or food stuff is left in any function areas after any function and that all leftovers are returned to the kitchen at the end of each evening
- Ensures all Conference & Banqueting areas are maintained in relation to
List of Typical Responsibilities For a Conference & Banqueting Resume
1
Responsibilities For Conference & Banqueting Supervisor Resume
- Vocational certificate in restaurant or café work or professional diploma in F&B, restaurants
- Knowledge of HACCP regulations
- Record all transactions in the MICROS till system at time of order
- Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Report any maintenance or security issues to supervisors
2
Responsibilities For Conference & Banqueting Associate Resume
- 39hrs per week, £17k per annum + Hilton benefits package
- Inspect work areas and staff uniforms for defects
- Ensure courses are cleared and tables are properly crumbed
- Respond to and try to fulfil any special banquet event arrangements
- “It’s your world”– Your next role could be as a Conference and Banqueting Manager, or why not move into a different department like Front Office, Accounts or Human Resources in over 100 different countries
- Personal Development programmes for Waiters, Supervisors and Managers
- Service charge and tips
3
Responsibilities For Conference & Banqueting Assistant Manager Resume
- 39hrs per week, £18k per annum + Hilton benefits package
- Cleanliness, sanitation and hygiene
- Maintenance and pest control
- Fire precautions and safety
- To set-up and ensure function room layout is to the customers specification
4
Responsibilities For Junior Assistant Conference & Banqueting Services Manager Resume
- To carry out all reasonable requests given by a shift leader, supervisor or Manager
- To ensure that Company standards and guest satisfaction are maintained at all times
- Manage C&B set-ups
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